Total 816 Full-time Customer Service job vacancies in D02 Anson, Tanjong Pagar

At eazy, our purpose is to love what we do, and constantly challenge the status quo. We strongly believe in a good company culture, having “happy” employees, who provide the best customer service.

Our journey began in 1975 helping friends with both their personal and business insurance needs, which we have recently been rebranded from g&m. Believing in transparency, we focused on creating an online platform for all consumers to be able to make their own well-informed choices for insurance and services. We hope that in the future, people will see eazy as “the” trustworthy platform for their insurance needs and beyond.

Reporting to the Head of Technology

A day in the life:

- Perform new user setup and training.

- Ensure security and data access limits are maintained and well-designed

- Stay current with software releases, advise IT and business on identifying and leveraging applicable updates and feature enhancements.

- Maintain user roles, security and profiles.

- Create and maintain custom objects and fields, handle bulk data migration, maintain page layouts.

- Liaise with Business Users and stakeholders for system based enhancements, integrations and operational support.

- Declarative programming of workflows and custom objects

- Write and update basic Salesforce Apex classes and triggers, Visualforce Pages, Components and Controller.

- Use basic JavaScript and HTML coding

- Maintain sandbox development environments.

- Be familiar with Salesforce DataLoader and advanced Excel use for data manipulation

- Train end users, prepare related documentation (requirements, training materials, process and data flows, use cases, functional design, etc), participate in cross-functional teams, communicate key messages or address critical questions from the user base.

- Design and maintain a variety of business reports and dashboards, both regular and ad-hoc

- Support business needs in establishing and enhancing reporting and analysis capabilities

What you need:

- Minimum 2 years exposure on systems support.

- Ability to communicate precisely and effectively with collaborating teams and colleagues at all levels of the organization.

- Organized, with the ability to manage multiple projects simultaneously and meet deadlines.

- Salesforce Admin 201, Sales Cloud and/or Developer certification preferred.

- Experience supporting both development and production environments.

Why eazy

We believe that happy employees are the most productive employees. And that has always been our motto for the office environment.

Responsibilities:

• Responsible for all IT matters in Singapore office and its clients
• Provide helpdesk support services to end users.
• Server administration and network maintenance
• Provide maximum uptime for network infrastructure.
• Data backup scheduling and monitor firewall.
• Support and configure computer hardware, software, systems, networks, printers, routers, switches, VPN etc.
• Server / PC virus and spyware fixing.
• Plan and undertake scheduled maintenance upgrades.
• Provide IT training to end-users.
• Investigate, diagnose, and solve computer software and hardware issues.
• Maintain records of software licenses
• Monitor information security matters within the Group.
• Manage inventory of equipment, consumables, and other supplies
• Any other duties as assigned by the Management from time to time.
• Providing remotely support to overseas user (Within Asia).
• Help for Maintaining client’s websites.

Requirements

• Diploma / Degree in Information Technology or equivalent with at least 3 years of experience.
• Demonstrated ability with Active Directory, Exchange administration (email accounts, distribution lists, shared mailboxes, resources) and remote-control support tools
• Must have extensive Office 365 Product Suite experience especially Exchange Online, OneDrive, Teams, SharePoint, Power Apps
• Good understanding of LAN, WAN, DNS and DHCP concepts

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to ref10@trustrecruit.com.sg or please click on “Apply Now” and provide the below details in your resume.

• Last drawn salary
• Expected salary
• Notice period
• Reason for leaving

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Hooi Wai Man (Samantha)

EA Personnel Reg No: R21100062

Responsibilities:

• To perform basic software/hardware installation, troubleshooting and maintenance
• PCs/Notebooks/Printers/Multi-Function Copiers/Peripherals support
• Perform IT asset tagging, record maintenance and documentation
• Provide help desk and desktop on-site and off-site support
• Able to identify, categorize, monitor and prioritize IT support and Request Tickets according to company’s IT policies
• Escalation of systems, hardware and software issues to Level 2 support
• Carrying out of assigned ad-hoc tasks from time-to-time and provide basic support for ongoing IT projects
• Support office administrative duties such as office facilities maintenance (supplies/repairs) and coordinate company activities when required

Requirements:

• Positive attitude to learning
• Attentive to details with emphasis on quality of work
• Ability to work independently and also team oriented
• Problem solver
• At least 1 year of relevant working experience

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to ref10@trustrecruit.com.sg or please click on “Apply Now” and provide the below details in your resume.

• Last drawn salary
• Expected salary
• Notice period
• Reason for leaving

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Hooi Wai Man (Samantha)

EA Personnel Reg No: R21100062

• MNC
• Location: Alexandra Road
• Monday - Friday: 8.30AM - 5.30PM

Our client is a MNC in consumer electronics, business equipment and Electrical components.

RESPONSIBILITIES:

• Responsibly manage and resolve customer inquiries via phone, email, social media platforms, and live chats in a timely and effective manner.
• Collaborate closely with internal teams to ensure swift resolutions.
• Proactively identify and escalate trends in queries, potential issues, and recurring service failures to team leads/managers, implementing necessary corrective actions to prevent future problems.
• Accurately log all customer service requests and follow-up interactions into the CRM system promptly.
• Aid in the processing and invoicing of local and export spare part orders.
• Generate weekly customer service reports and provide weekly and monthly reports to Business Units (BU) and Head of Department (HOD).
• Manage spare parts inventory efficiently.
• Undertake additional assigned duties and/or project work as required.

REQUIREMENTS:

• Previous experience in a Call Centre, Banking, or Customer Service (both calls and correspondence) setting is advantageous.
• Demonstrates a positive mindset with a "CAN-DO" attitude and a strong commitment to providing high-quality customer service.
• Exhibits excellent phone etiquette, comprehension, communication, and interpersonal skills.
• Proficient in Microsoft Excel, Word, and PowerPoint.
• Familiarity with SAP is a plus.
• On-the-job training will be provided to ensure competency in fulfilling role responsibilities.
• For home appliances.

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Chua Xue Min (Joesefyn)

EA Personnel Reg. No.: R23113090

Responsibilities:

• Reports to the team lead and contact centre manager
• Assist in the documentation of operational procedures
• Respond promptly to and record details of customer enquiries
• Handle and resolve issues raised by customers and record details of actions taken
• Escalate requests and unresolved issues to management

Requirement:

• O level / ITE / Diploma in any discipline
• Min 1 year exp in Customer Service / Call Centre
• Possess excellent customer service, communication and interpersonal skills

Tempserv Pte Ltd
License No : 06C3745
Daniel Lee / EA. Reg. No: R1989151

• Presence in More Than 12 Countries Worldwide
• Expanding Preschool Operations in Singapore
• Great Working Environment

Responsibilities:

• Lead strategic direction and overall management of the centre.
• Determine requirements that must be met regarding licensing, health and safety regulations from the start and local regulatory agencies.
• Guide and monitor staff in teaching and planning for their individual professional development.
• Mentor the teachers to facilitate collaborative approaches to learning, teaching and evaluation so as to raise performance standards and competencies.
• Provide leadership for setting overall goals for the school as a basis for curriculum objectives.
• Prepare budget and control budget expenditures and manage disbursement of cash for purchases.
• Prepare weekly or monthly reports required for the respective departments and management.
• Handle centre administrative matters and enrolment.

Requirements:

• Possess the Advanced Diploma in Early Childhood Centre Leadership (ADECL)
• Degree in Early Childhood Education will be an advantage
• Minimum 3 years of experience in teaching or managing a childcare/preschool
• A team leader as well as a team player
• Possess excellent written and communication skills

Salary: $5,000- $6,000

To apply, please submit your detailed CV with the following details for faster processing:

• Reason for leaving
• Expected salary
• Earliest availability date

You may also visit our careers page at https://www.careers-page.com/cadmusresources/job/QX88YXVY to upload your CV.

We regret that only short-listed candidates will be contacted shortly.

RESPONSIBILITIES

• Collaborate with the presales team to conduct site surveys and assessments. This involve evaluating the customer's location, infrastructure, and specific requirements to determine the ideal setup and deployment for the robot.
• Responsible for setting up, commissioning the robot on-site and ensuring the robot is ready for operation.
• Perform thorough testing, identify and troubleshoot errors/failures and implement appropriate solutions to resolve the issues promptly.
• Handle repairs and maintenance tasks for the robot. This involves conducting regular maintenance activities as per the SOP/guidelines and addressing any breakdowns or equipment failures.
• Travel to customer sites, both local and international (whenever necessary), to provide on-site support, conduct setup/commissioning, perform maintenance tasks, and resolve technical issues at short notice to provide support or address urgent issues. Additionally, you should be willing to adapt to the customer's work environment and schedule, which may include night shifts and public holidays when necessary.
• Responsible for documenting service and fault reports. This includes accurately recording the details of the service provided, issues encountered, and the actions taken to resolve them. These reports are typically submitted to superiors and key individuals within the organization for review and analysis.
• Maintain detailed records of all tasks related to customer service. This includes maintaining customer service logs, updating internal service records, and ensuring all documentation is completed in a timely manner.
• Train customers and end-users on the proper handling, maintenance, and safety procedures of robot operation. Create and update documentation, including user manuals and service guides, to facilitate knowledge transfer and enhance support processes.

REQUIREMENTS

• Minimum Diploma in Engineering or other related fields.
• Minimum 2 years of experience in servicing electronic and mechanical equipment / machines.
• Experience with troubleshooting and debugging hardware, electronics, and software.
• Excellent problem-solving skills and the ability to work under pressure in fast-paced
• environments.
• Effective communication skills with the ability to explain complex technical concepts to both technical and non-technical stakeholders.
• Strong communication skills in English (both oral and written)
• Tools: Basic knowledge on handling mechanical, electrical and electronic tools.
• Able to perform simple network configuration.
• Able to work independently and as part of a harmonious and effective team.
• Able to communicate well and tactfully with customers/distributors.

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to ref43@trustrecruit.com.sg or please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Kong Ai Huong (Ellie)
EA Personnel Reg No: R24121212

JOB SUMMARY:

You will be stationed at Client’s premises and provide support for the client’s IT administration and related support for users.

RESPONSIBILITIES:

1. Support on-site and remote end-users to resolve IT-related issues. (hardware/software/network) on their notebooks/desktops and related peripherals.

2. Perform installations, migrations, and troubleshooting on systems.

3. Troubleshooting of Desktop related issues.

4. Servers, database, and IT infrastructure maintenance and support including configuration upgrades.

5. Other tasks and projects as assigned by the Manager or Management.

QUALIFICATION & EXPERIENCE:

• ITE/Diploma in Information Technology from recognized institutes.

• Previous experience of working in an IT support role for about 1-2 years.

• Ability to communicate effectively with a wide variety of people in a professional. manner, face to face, on the telephone, and in writing.

• Ability to demonstrate practical troubleshooting and problem analysis techniques.

• Ability to plan and prioritize workload without supervision.

• Ability to prioritize, manage, and perform under pressure.

• Excellent knowledge of Customer Service best practices.

Willing to work flexibly and with enthusiasm.

SKILLS AND ATTRIBUTES:

• Good interpersonal and communication skills, high adaptability and a positive attitude are expected.

• A team player with the determination to drive to excel.

• Excellent customer service skills.

• Self-motivated with a strong drive to succeed.

Summary

This role is to service and repair material handling equipment and provide good customer service to ensure customer satisfaction.

Job Description

• Analyse, diagnose and rectify issues on material handling equipment.

• Carry out electrical, electrical and hydraulic repairs on equipment and components.

• Perform scheduled preventive maintenances.

• Perform modification, commissioning works.

• Communicate and attend to site customer’s request.

• Communicate well with internal stakeholders to ensure customer satisfaction.

• Undertake Supervisor’s Instruction

• Perform stock take

• Provide support and guide new colleagues

• Attend trainings

Requirements

• Strong Electrical, mechanical, hydraulic knowledge

• Good computer skills

• Able to speak and write English for handling English speaking people

• Possess valid class 3C driving license ( drive Van )

• Possess customer service mind-set

• Diploma in Electrical / Electronics / Mechatronics / Automotive

• At least 2 years’ experience in the technical field such as MHE, cranes, marine equipment, industrial vehicles.

• Able to work on one’s own

• Willing to take on jobs outside normal working hours

Role and Responsibilities

• Provide assistance, knowledge and user support in all aspects of IT .

• Technical support to Desktop, Local Area Network (LAN\WiFi) and all business applications.

• Install standard business desktop/laptop Images to an agreed standard.

• Configure and install appropriate hardware/software to the user’s desktop in a professional manner and timescale in order to meet business needs.

• Provide basic hardware/software configuration, fault finding and problem resolution.

• Provide video and audio-conferencing system support to end users

• Manage incidents and requests from customers.

Job Requirements

• Have a basic understanding of the desktop and LAN\WiFi\WAN technical domains, involving familiarity with a wide range of environmental components and support tools.

• Good knowledge of computer hardware, Windows and Mac operating systems, and software applications

• Good understanding of mobile/smart devices, Android, and iOS

• Good working knowledge of video conferencing platforms, Zoom, BlueJeans, Skype for Business

• Good working knowledge and experience in managing Office365 and Azure

Position Summary :

This role is responsible for overall customer service function in Asia.

Role and Responsibilities

• Develop and implement Regional Customer Service strategy and People Development Plan including succession plans and/or organization changes to achieve department's sustainability and meet business needs.

• Develop CS management performance metrics to manage and lead the day-to-day Customer Service responsibilities including monitoring of all deliveries, month-end activities, cross-functional alignment, and communication.

• Maintain strong engagement with stakeholders to ensure conformance to order delivery, fulfilment

and customer satisfaction needed for business success.

• Regular engagement with Global Customer Service to maintain Global-Regional alignment.

• Manage back-orders and/or impact of supply interruptions on customers, provide timely updates and communications to customers by working together with internal and external stakeholders.

• Subject matter expert for all current and future systems and processes used in the Order-To-Cash

(OTC) and Master Data (MD) environment in APAC.

• Tracks key performance metrics, customer service performance data, and generates improvement

opportunities.

• To drive process improvements using data analytics and influence improvements across the

organization.

• Preparing and presenting monthly, quarterly, and annual reports of operations.

• Create a common framework and set of protocols for how we manage customers to support Sales.

• Responsible for Customer Service Team's actions to resolve any customer claims or complaints,

including processing customer returns or credit notes and follow up with logistics / quality for

resolution.

Job Requirements

• Bachelor’s degree in supply chain and or related field

• At least 8-10 years of relevant managerial working experience in a Manufacturing environment

• Knowledge of customer service, trade incoterms and customs procedures

• Knowledge of ERP system

• English -Excellent verbal and written communication skills for handling English speaking people

• Good Interpersonal, Communication, analytical and management skills

• A good team player and positive attitude

• Willing to take new challenges and make a difference.

• Willing to travel within Asia Pacific

Objectives of the position:

This role is for the Customer Quality Support for Company’s product distribution where Customer’s feedback & Product Quality requirements / issues are handled. The person will be responsible to handle Customers requirements such as complaints, test data & other technical information as requested. Customer complaints handling will also include the necessary communication with all the stake holders (Customer, Supplier, CS, PP, SVM, LOG). Knowledge in cable testing and specification requirements will be required to understand Customer complaints (technical & logistics).

Key Responsibilities:

1. Manage Customer complaint processes such as acknowledgement of the complaint, updating into SAP, keeping track of the complaint, closure of the complaint & summarizing for monthly reporting. Proper handling of customers’ needs by providing accurate and timely information on enquiries related to cable standards, test reports and handling of customer complaints.

2. Track supplier quality by means of in-coming inspection when required or arise from Customer complaints. Update results in SAP system and release inspected lots according to the usage decision defined. To generate supplier CAR and track for corrective action by liaising with the supplier.

3. Familiar with and comply to international cable testing standards and procedures. Contribute to achieving company & department KPIs through due diligence, duty of care & personal accountability for Quality assurance in all tasks.

4. Liaising with relevant departments to effectively close the Customer complaints

5. Maintain records in SAP

6. Operate Laboratory test equipment when required

7. Assist Customer’s Technical enquiries e.g Product Test Report, RoHS, REACH, CE

8. Supplier claim processes and 8D report.

9. Prepare and issue Customer Test Certificates & COC

10. Assist in other day to day activities related to QA department as assigned by Superior.

Skills & Qualification:

▪ Min. Diploma or Degree in Engineering (Electronics / Electrical) or equivalent

▪ Min. 2 years’ experience in electrical / electronic product testing and qualification. Fresh can also apply

▪ Knowledge in ISO 9001 : 2015 QMS standard.

▪ Must be able to operate lab equipment (calliper, visual scope, resistance checker, High voltage tester).

▪ Prior experience in SAP system is required for this role. Knowledge of cable product testing is an added advantage.

▪ Good written and communication skills

▪ Good customer handling skills and able to communicate to all levels in the organization

▪ Proficient in Microsoft Words and Excel

▪ Addresses present issues immediately and independently

▪ Possess self-confident and willing to share opinions and expertise in discussions

▪ Anticipate potential problems and takes action to avoid crisis

▪ Provide support to colleague in the Department and work as a team to achieve Department goals and targets

Summary

This role is to service and repair material handling equipment and provide good customer service to ensure customer satisfaction.

Job Description

• Analyse, diagnose and rectify issues on material handling equipment.

• Carry out electrical, electrical and hydraulic repairs on equipment and components.

• Perform scheduled preventive maintenances.

• Perform modification, commissioning works.

• Undertake Supervisor’s Instruction

• Perform stock take

• Provide support and guide new colleagues

• Attend trainings

Requirements

• Strong Electrical, mechanical, hydraulic knowledge

• Good computer skills

• Able to speak and write English for handling English speaking people

• Diploma in Electrical / Electronics / Mechatronics / Automotive

• At least 2 years’ experience in the technical field such as MHE, cranes, marine equipment, industrial vehicles.

Back-End - SQL Server

Responsibilities

• Designing database tables

• Creating views, functions and stored procedures

• Writing optimized SQL queries for integration with other applications

• Creating task schedules for use in automation

• Creating SSIS projects for ETL (Extract, Transform, Load),

• Creating reports in SSRS

• Optimize and maintain legacy systems

• Modify databases according to requests and perform tests

• Monitoring and managing user enquiries and issues on the systems helpdesk

• Troubleshooting system issues

• Extraction of reports as per the business requirements

• Support existing systems

Requirements

• In-depth knowledge on SQL server 2016 or above

• Hands-On experience on writing stored procedures, performance tuning and troubleshooting

• Experience with Microsoft SQL Server Reporting Services (SSRS) , Integration services (SSIS)

• Familiarity working with .Net Framework, JavaScript, HTML

• Understanding of Agile methodologies

• Good troubleshooting and communication skills

• Attention to detail

• Degree in Computer Science, Engineering or a related field

Responsibilities:-

[Mandatory]

• Provide support and troubleshoot to end user operating system, first level enterprise business application and miscellaneous software applications.
• Installation, maintenance of other computer peripherals such as printers, modems, hardware devices and drivers.
• Support installation, uninstallation, configuration, technical supports, troubleshooting and resolution to users for necessary software.
• Support end user computing platforms, mobile devices, printing and miscellaneous hardware.
• Testing of computers and ensuring that computer systems are functional.
• Supply onsite and remote technical assistance (remote support tool, phone, email, etc)during and beyond regular business hours.
• Rectify end user issues and provides documented solutions.
• Configuring and monitoring operating system software and servers. (Windows OS)
• Understand the IT and security policy in customer’s environment and guide and explain to the end user.
• Maintain proper preventive maintenance records and ensure works carryout are compliance with the processes and standards.
• Maintain adequate knowledge of operating systems and application software used to provide a high level of support
• To provide tire 1 and tire 2 support for hardware and software and collaborate with third level support to prevent system downtime.
• Maintain the support record in timely manner with predetermined method and update ticketing system timely.
• Escalate to the team and management for the issues with large impact on users or with large scape impact on IT operation.
• Give suggestion and proposal on customer’s environment or operation if any.
• Any other duties as and when required by the management from time to time.
• Collaborate with other delivery teams such as IT security, sales, network, and system.

[Preferable]

• Provide onsite and remote support and troubleshot for network-related equipment.
• Provide assessment to customer’s request for change (such as enhancements, expansion, relocation, de-provisioning) related to network infrastructure and services.
• Perform maintenance and lifecycle tasks for network equipment such as firmware upgrade, software update, turn off/on equipment after power maintenance, health & capacity checks, support hardware tech refresh vendors & service migration, etc.
• Prepare and track product vulnerabilities and End-of-Life/End-of-Support notices.
• Provide supporting documents for customers’ internal/external audit.

·

Requirements:-

• Forward looking, and able to communicate with technical and non-technical users alike, customer service oriented and determination to deliver customer satisfaction.
• Ability to deliver quality work independently under pressure and project timelines.
• Individual contributor, with a teamwork focused mindset.
• Adaptable to work in a non-deskbound role that requires travelling to customer’s site.