Total 386 Manager job vacancies in Coventry, CV1 2WT

For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.

Job Title: Multi-Site Service Manager - Supported Living (Learning Disabilities)

Salary: £33,390
Full Time: 37.5 Hours per week - Hybrid role. At home and out on site.
Location: Coventry and Nuneaton

Overview:
We are seeking a dedicated and experienced Service Manager for our Supported Living Service sites across the Coventry and Nuneaton

You will oversee the management of self-contained apartments for service users with Learning Disabilities.
This pivotal role involves overseeing the daily operations, ensuring high-quality care provision, and fostering a supportive environment for both residents and staff. The Service Manager will play a crucial role in promoting independence, well-being, and community integration for individuals with LD.

Key Responsibilities:

Operational Management: Efficiently manage all aspects of the Supported Living Service, including staffing, budgeting, and resource allocation to ensure the smooth running of operations.

Quality Assurance: Maintain and enhance the quality of care provided, adhering to regulatory standards, policies, and procedures. Conduct regular assessments, audits, and evaluations to identify areas for improvement.

Staff Leadership and Development: Lead, motivate, and support a multidisciplinary team of support workers, ensuring they are well-trained, competent, and equipped to deliver person-centred care. Provide coaching, supervision, and performance feedback.

Person-Centered Support: Ensure that support plans are tailored to individual needs, preferences, and goals, promoting independence, choice, and dignity for residents. Foster a culture of empowerment and inclusion.

Risk Management: Proactively identify and mitigate potential risks to the well-being and safety of residents and staff. Implement robust safeguarding procedures and crisis management protocols.

Stakeholder Engagement: Build positive relationships with residents, their families, advocates, and external agencies to promote collaborative care planning, advocacy, and community integration. Act as a liaison between the service and external stakeholders.

Continuous Improvement: Drive innovation and continuous improvement initiatives within the service, exploring new approaches, technologies, and best practices in LD care. Champion a culture of learning, reflection, and adaptation.

Documentation and Compliance: Ensure accurate and timely record-keeping, documentation, and reporting in accordance with regulatory requirements and organizational standards.

Qualifications and Experience:

- Must be a DRIVER
- Strong supervisory skills with the ability to support and develop a team
- Be qualified to a minimum standard of Level 3 in Health and Social Care
- Ideally you will have previous experience in a Supported Living or Residential service
- Experience working with adults with Learning Disabilities or Mental Health
- Be willing to undertake further training or development (Health and Social Care Level 3 or 4 and Diploma in Management Level 5 if applicable)

To be considered for this role CLICK APPLY TODAY!

Brook Street Social Care is acting as an Employment Agency in relation to this vacancy.

Your new company
You will be joining a Tier 1 contractor working on a major water framework in the Midlands area. This high-profile and multi-accredited contractor has a strong pipeline of work in the water sector and their commitment to delivering an exceptional standard of work has positioned them as a leader within the industry. This organisation offers excellent opportunities to move into more leadership roles and, due to continued success, they are looking to onboard a Site Manager to work on water schemes in the West Midlands region.

Your new role
As Site Manager, your responsibilities will include:

• Managing direct labour and subcontractors
• Coordinating all day-to-day site operations
• Maintaining an accurate site diary
• Undertaking site audits and inspections
• Ensuring works are delivered safely, within budget and to specified quality.

What you'll need to succeed
In order to be successful, you will have:

• Previous experience in civil, mechanical and/or electrical works within the water industry
• CSCS, SMSTS and First Aid
• Proven successful experience in leading delivery teams
• Sound organisational and interpersonal skills

What you'll get in return
In return, you will receive:

• Starting salary of up to £60,000 (negotiable depending on experience)
• Company car or car allowance
• 24 days' annual leave (with the option to buy/sell more) plus statutory holidays
• Life assurance
• Matched pension contribution
• Fuel card and more.

What you need to do now
If you're interested in this role, click 'apply' to forward an up-to-date copy of your CV.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Head of Quality Assurance

Previous Applicant Need Not Apply

This is an exciting role to join the Business and Transformation team in CWPTs Adult and Older Adult Mental Health Directorate. We are the organisation largest directorate and this is a senior leadership role. The post holder will have autonomy and be responsible for the delivery of quality and operational improvement strategy. The role will be critical to support delivery of directorate and trust objectives by enhancing clinical models of care.

Previous Applicant Need Not Apply

They will be expert in the monitoring of clinical and operational outcomes of services and will understand how to find unwanted variances in clinical practice and clinical outcomes for patients.

They will use this knowledge to work with clinical teams where a differentiation is demonstrated, working with that clinical team to understand immediate and longer-term issues which need support to resolve. They will be the directorate champion for evidence-based and best practice working, enabling and facilitating sharing of the same across teams within the directorate.

They will be actively interested in the leadership and working behaviours, which underpin how teams function, to create bespoke development packages for clinical teams aligned to their individual needs and ambitions.

They will lead service reviews and evaluations for the directorate to capture quality, value for money and how we can reduce health inequalities and optimise positive access, experience and outcomes for staff and patients.

This work will focus in particular on the facilitation of teams/professionals to work effectively together (this may be with teams and organisations from outside CWPT).

At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.

We put ‘people at our heart’; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.

These include:

· 12-month preceptorship

· generous annual leave entitlement which increases during your time with us

· flexible working opportunities

· relocation packages

· excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more

· salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more

· discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes

· wellbeing support, including an in-house counselling service, external helpline and more

· staff networks and support groups

We’re always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.

Previous Applicant Need Not Apply

For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.


This advert closes on Thursday 12 Sep 2024

Cadent Gas Ltd


At Cadent we’re excited to be part of the future of UK energy!  We’ve got a clear roadmap that will drive our performance to the forefront of our industry and support the UK government in achieving its net zero targets by 2050.

We’re making a difference through innovation and new ways of working. Together we’re shaping a cleaner, greener future for our 11 million customers whom we put at the heart of everything we do.

As a Platform Owner for EUC, you will be accountable for the day to day operations of our End User Compute platforms which underpin the operations of Cadent as well as provide technical support to resolve incidents and problems on a 24x7x365 basis for 7000 people.

Key Responsibilities





- Own the ART End User Compute platforms strategy and roadmap covering enterprise tools, infrastructure, client devices, and security for the health of services, delivering regular patching and maintenance, hardware refresh and software upgrades (where required) to maintain supportability. Along with product/platform development and integration to meet user requirements and ensuring the delivery of an evergreen roadmap aligned to strategy.
- Directly and indirectly manage up-to 8 direct reports
- Champion user-centric design principles to ensure an intuitive and seamless experience for all platform users.
- Work closely with the IAM platform owner and ensure the security and health of services, regular patching and maintenance, hardware refresh and software upgrades (where required) are delivered to maintain supportability.
- Ensure that the platforms comply with relevant industry standards and regulations and maintains a strong focus on data security, privacy, and cyber requirements.
- Accountable for budget management and tracking costs for support, maintenance, and delivery across products/platforms.
- Identify potential risks and challenges related to the platform's development and operation and develop mitigation plans.
- Coordinate and collaborate with Product/Platform Owners across ARTs/teams to ensure successful delivery of cross-roadmap activities and dependencies. Prioritise initiatives based on business impact, technical feasibility, and customer value.
- Take ownership of the platform's backlog, define user stories, prioritise work, deliver maximum value & realise business outcomes. Work across all ARTs to ensure timely delivery of enabler features & enhancements.
- Collaborate with cross functional teams, including product/platform managers, architects, engineers, and business stakeholders to gather input, prioritise features and ensure the platforms meets the needs of internal and external stakeholders.
- Accountable for maintaining and safeguarding the security and safety of the Digital Enterprise Platforms in line with the Security Policies and Standards.




Skills and Experience





- Experience with agile development methodologies, inc. SAFe and the role of a Product/Platform Owner.
- Proficient in the use of Atlassian products: Jira and Confluence and integrated products such as Miro.
- Proven experience in a similar role, with a strong track record of platform ownership and delivery.
- Hands-on experience of leading agile delivery with mixed teams of in-house and external developers/engineers.
- Experience of successfully building, leading and motivating multi-disciplinary in-house technical teams.
- Strong experience in a second/ third line support role in a medium to large company, with significant technical delivery/support responsibility.
- Team management and technology experience supporting 24x7 infrastructure services
- Experience managing teams delivering infrastructure, networking, ISS and CNI support


Technical knowledge or qualifications desirable in the following areas:

- Microsoft Intune, Entra ID and Windows Autopilot.
- On premise Active Directory and certificate services.
- Microsoft 365 and SharePoint.
- Windows 10/Windows 11.
- Microsoft Defender
- Packaging tools and client software management and maintenance.





What’s In It For You
Here at Cadent, we are committed to supporting our employees to get the best out of themselves. For this role in particular we can offer:

- Funding and support towards completing qualifications
- Ample opportunity for progression within the business
- Mentoring and guidance opportunities


Why Join Us
We offer a host of benefits to suit your lifestyle and support your well-being. These include:

- Annual bonus
- Pension Scheme double matched up to a total of 18% of salary (i.e., employee contributions of up to 6%, double matched by a Cadent contribution of up to 12%)
- 25 days holiday, plus statutory days, and an option to buy more
- Fantastic career development prospects with funded learning options, including support with exams, and internal and external learning and development
- Strong focus on supporting you as an individual including:
- Flexible working
- Strong commitments to ED&I
- Generous family provision policies
- Flexible benefits including cycle to work scheme, salary sacrifice car scheme, insurance, and healthcare packages, plus much more
- My Offers membership card – offering discounts and savings from hundreds of retailers
- 2 paid volunteering days per year
- Free gym access at the Ansty office, as well as a ‘Gympass’ scheme providing free or heavily subsidised local gym memberships


We want our employees to achieve a healthy work-life balance and are happy to discuss flexible working options with you if the role can accommodate it. Let us know about your flexibility requirements, whether that be reduced hours, remote working, flexible start/finish times, or compressed hours, and we will be more than happy to explore what’s possible for the role.

Diversity and Inclusion
Don’t meet every single requirement listed?

Understanding, learning, and celebrating what makes us different, as well as what we have in common, is good for us as individuals and enables us to work better together as one team. Cadent is committed to being an equitable and diverse employer that fosters an inclusive culture for all our employees, therefore, all our employment decisions are assessed based on qualifications, merit, and business need. So, if you’re excited about this opportunity but your experience doesn’t align perfectly with every qualification mentioned, we would still love for you to submit your application – You may just be the right person for this role or other opportunities at Cadent.

As a recognised Disability Confident Employer, we are proud to champion inclusion in the workplace and ensure to provide an environment that is accessible to all and supports individuals throughout their journey with Cadent. Please let us know if you require any reasonable adjustments during the application process.

We place great importance on equity, diversity and inclusion, and we welcome applicants from all backgrounds. Our employee communities Women in Cadent, Pride at Work (LGBTQ+), Embrace (ethnicity and religion), Thrive! (disability) and the Cadent Military Community can’t wait to welcome you!

Circle Back Initiative
As an active and proud member of The Circle Back Initiative, we aim to ensure that all candidates receive a response to their application, regardless of the outcome.
We will be receiving applications until the specified date above, though Cadent retains the right to close this vacancy early without prior notification, so it is advisable to complete your application at your earliest convenience.

Be part of something big. Help shape the future of gas for generations to come.

What’s next?
To be considered for this role, please submit your application with an up-to-date CV and our Talent Acquisition team will get in touch soon.To learn more about Cadent and what we do, visit our website at Home | Cadent (cadentgas.com)

Proud member of the Disability Confident employer scheme

Do you have a Supply chain background with demonstrable experience of building effective supplier relationships to deliver continued supply chain benefit?

Do you possess a strong understanding of Timber Supply Chain processes?

Stark Building Materials UK are searching for a new Category Supply Chain Manager to be based in Coventry with a focus on Timber products.

Location: Coventry CV3 2TT

This position will be responsible for defining and delivering the demand planning strategy and maximising supply chain efficiency across the product portfolio.

Supply Chain relationships and economics are pivotal to the success of this role and will be managed using related KPI's, analytics and insights to manage strategic supply chain partnerships and initiatives with suppliers, aligned to business objectives.

Product availability is a critical indicator of success through effective forecasting and aggregation of demand to develop and enhance supplier performance.

Effective process management is essential, notably across the product lifecycle milestones from new product introduction, promotions, and exit.

Responsibilities

• Develop and implement supply chain strategies to optimise efficiency, reduce costs, and improve service.
• Collaborate with internal stakeholders across departments to align supply chain activities with business objectives.
• Influence Category strategies with effective insights to develop supplier service and optimise performance objectives. Utilising effective commercial viability assessments across areas such as cleanse agreements, route to market and cost to serve.
• Develop and deliver supply chain stocking strategies from branch ranging to distribution centres that deliver business objectives to agreed targets across stock budget, availability and operational efficiencies.
• Lead cross-functional teams to drive process improvements and implement best practices.
• Develop and set supply chain related KPIs, with reporting and analysis to deliver key results and drive continuous improvement.
• Develop and maintain forecast accuracy.
• Manage and mitigate risks to supply with effective supplier management and planning to protect supply and sales.
• Support branch operations with implementation of key activities and supply issues.
• Develop opportunities to leverage tactical stock investments based on commercial benefit, spend and allocation.
• Stay informed about industry trends and technologies to maintain a competitive edge.

Required Skills and Experience

• Supply chain background with demonstrable experience of building effective supplier relationships to deliver continued supply chain benefit.
• Strong understanding of Timber Supply Chain processes
• Outstanding communication and interpersonal skills, with ability to build relationships and influence internal and external stakeholders at all levels.
• Highly IT literate in Demand Forecasting & Inventory Management methods utilising ERP systems and Microsoft Office.
• Strong numerical and analytical skills with evidence of technical proficiency in forecasting with a deep understanding of their financial and operational impacts.
• Commercially astute with proven and demonstrable ability to understand customer and business requirements by applying business acumen.
• Strong planning capability to manage and deliver strategies and process across multiple departments and external stakeholders.
• Provide evidence of operational capability managing product lifecycle events across new product introduction, range optimisation, promotion, and exit.
• Strong evidence of delivering availability improvements within stock budgets.
• Demonstrate hands-on operational knowledge and experience of delivering service level strategies and tactics then managing their impact against financial and availability targets.
• Proven leadership abilities with experience managing and developing teams.
• Knowledge of builder's merchant business model and markets.
• Practical knowledge of Relex (and/or other) supply chain planning software.

What's in it for you?

• Competitive Basic Salary
• Retirement Savings Plan (Pension) - with Legal & General
• Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary.
• WorkPerks - A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway
• Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)
• Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover
• Employee Discount
• Refer a Friend scheme
• Wellbeing Centre via WorkPerks
• New Reward and Recognition programme - launching soon!

This role is working for STARK Building Materials UK. We are a leading building materials distributor in Northern Europe. We connect suppliers of heavy building materials with the professional craftsmen who build, renovate, and maintain the cities of tomorrow.

At STARK Building Materials UK, we have a strong culture that is built on passionate and dedicated people who thrive in taking responsibility and challenging status quo. We are convinced that our continued success relies on the diverse skills, experiences, and backgrounds that our employees bring to their everyday work.

The value of equal opportunity is embedded in the way we do business and retain talent groupwide. In our commitment to diversity, we welcome everyone with respect and an open mind.

We'd love to hear from you, hit apply! And a member of our Internal Recruitment team will be in contact with you.

We have a simple vision and strategy that defines what we are trying to achieve, our purpose and our approach which underpin the principles of Adult Social Care, and we continue to work in support of this.

In a simple sense all our work, at whatever level should continue to support the strategy of: ‘Providing support, in the least intrusive manner possible, based on the assets, resources and abilities that are available to people’.

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all, and is free from discrimination and bias.

Our Values

In line with our One Coventry Values we strive to have a workforce that reflects our local communities and welcome applicants from all sections of the community. We particularly welcome applicants from minority ethnic backgrounds, applicants who have a disability and applicants who are from the LGBTQ+ community to apply for our senior leadership roles.

Our Values are:

• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best and do their best.
• Engage and empower: We talk and listen to others, working together as one.
• Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do.

What is the job role?

Coventry City Council is seeking an experienced leader to join our Adult Social Care team as the Head of Operations and Safeguarding. In this pivotal role, you will lead our efforts to deliver high-quality care and support services for adults across the city, ensuring the well-being and independence of our most vulnerable residents.

As Head of Operations and Safeguarding you will be responsible for shaping and implementing strategic initiatives, driving innovation, and working closely with partners across health and social care sectors.

You will lead a dedicated team, managing budgets and resources efficiently to meet the needs of our culturally diverse communities You will ensure the service is ‘inspection ready’ through effective leadership and management of all areas of social work, safeguarding and provider services.

Does this sound like something you would like to be part of? If so, we would love to hear from you.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

Who are we looking for?

We are looking for a leader with a strong background in adult social care with senior experience in Mental Health services and Transforming Care particularly, excellent communication skills, and a proven history of delivering results in a complex environment.

Your ability to inspire and motivate teams, along with your commitment to promoting equality, diversity, and inclusion, will be key to your success in this role.

We also understand that our employees want to do more than just work and encourage good work-life balance by offering a flexible and agile working environment.

Within our team men and people from minority ethnic backgrounds are currently under-represented across our middle-management team, as a result we would like to encourage both men and people from minority ethnic backgrounds to apply for this post.  This does not prevent any other applicants with a protected characteristic or a non-protected characteristic from applying.

If you would like to discuss the post, please contact Pete Fahy, Director of Adult Care, Health and Housing on 024 76977159 or peter.fahy@coventry.gov.uk

If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.

Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.

Interview date(s): 27 September 24

About Coventry

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies

Proud member of the Disability Confident employer scheme

Key aspects: To ensure an effective internal governance framework and communication system within the group To ensure standards for clinical data and quality metrics within the group are met. To continually contribute to the groups patient and business improvement agendas. Provide support for specialities and governance leads to drive the quality agenda and ensure improvement in performance across all of the Trusts quality metrics. This will require: Being proactive, adaptive, and responsive to each specialitys requirements and needs. Building up effective relationships with individuals within the group. Participating in regular meetings within the Quality and Data team, and wider meetings for the specialties and Group to achieve the objectives set for the post. Developing and maintaining data/information systems and processes to enable the specialities to monitor and measure its performances. Provision of high quality project, service and administrative support including information, analysis and report writing. Sharing of ideas for potential service improvement by identifying areas for change where appropriate and recommending actions to resolve problems and review practise. Providing and improving services in line with Trust objectives and nationally agreed initiatives. To review and validate the groups data quality regularly to ensure compliance with Trust and local policies and standard operating procedures. Identifying and developing improvement plans with clinical and operational leads. Representing the specialities in appropriate quality forums. Undertaking relevant project work as directed, including obtaining information from the Internet, collation, manipulation and reporting of data in order to produce reports and spreadsheets. Utilising relevant Trust IT systems, as determined by the role, ensuring all relevant patient data is collected and input accurately in line with Trust guidelines. These systems may include iPM, CRRS, Opera, etc. Administrative Tasks: To support with effective functioning of Quality Improvement and Patient Safety (QIPS) meetings and ensuring the appropriate Trust templates for agenda, minutes and action plans are used. Providing administrative support for meetings as and when appropriate. Facilitating meetings including preparing documentation, collecting data, coordinating and attending meetings. Adhering to Trust wide standard operating procedures and policies developed for processes as well as devising, documenting and managing new policies and processes. Managing and prioritising work in line with agreed schedules and in accordance with the Sub-Groups professional standards. Keeping a well-managed and organised system in place for all administrative tasks. This can include meeting minutes, meeting agendas, action logs, action trackers and reports. Data and Quality Management: Managing data quality by supporting each speciality with clinical guidelines, mortality reviews, clinical and national audits, e discharges, e results, and patient information leaflets. This includes keeping a track of all data and ensuring that each speciality is aware of any data due for review and ensuring that, where appropriate, each speciality has necessary administrative support with tasks involved for data to be in date. Ensuring that all data is reviewed, corrected and recorded in Trust approved templates and all necessary paperwork is sent to appropriate teams to action. Facilitating the creation and maintaining of multiple databases and external systems, including Amplitude, NICOR, Shunt Registry, and NNAP and monitoring performance with these, working collaboratively with the specialties to ensure accurate completion. Collating data for the QIPS meeting presentation as per speciality requirements. This can include data from Datix (incident, actions, risk register reports, legal claims, complaints, PALS, and compliments), data regarding clinical effectiveness (clinical guidelines, mortality reviews, audits as well as reports on e-results and e-discharges), and patient experience (patient information leaflets, friends and family tests (FFT)) as well as any speciality specific reports Utilising Datix to support teams with: Risk management, incident investigation and closure, SIG actions facilitation and updating/closure, complaints reviews, report designing and analysis. For further details of the role please see the attached job description. The above duties and responsibilities are intended to represent current priorities and are not meant to be an exhaustive list. The post holder may from time to time be asked to undertake other reasonable duties and responsibilities. Any changes will be made in discussion with the post holder according to service needs.

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.

We currently have 5 well-established Children's Residential Homes within the city and a forward-thinking vision to open additional homes enabling Coventry’s young people to stay closer to their family, friends, and community. Children in our care come from a variety of backgrounds and in order to deliver the best possible care it is vital that we have a workforce that represents and understands their unique experiences and perspectives.

Our Values

In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

Our Values are:

• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best and do their best.
• Engage and empower: We talk and listen to others, working together as one.
• Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do.

What is the job role?

We currently care for up to 16 looked after children aged 10 to 18 years, who have a range of needs and may have been impacted by childhood trauma.

We are expanding our Children's Homes and are in the process of opening new facilities across the city.

Due to this expansion we have an exciting opportunity for a Deputy Manager.

The role will be varied, challenging and offers a rewarding career that makes a difference to the lives of our amazing looked after children. We deliver excellent standards of care using Signs of Safety and ensuring Relationship Based Practice provides a safe and nurturing space for them to call home.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

Who are we looking for?

There are several key areas that are essential to this role to support continuous service development and project-based work across the service.

These are:

Role model - create and maintain a culture of relationship-based practice that improves outcomes for children and young people.

Leader – support and deputise for the Registered Manager, communicate and assert values, and contribute to the development of the residential service.

Organiser – lead on project development and new initiatives, ensure compliance with statutory requirements and quality standards, and manage budget effectively.

Skilled Practitioner – facilitate the admission and transition of children, protect them from harm, and collaborate with other agencies to provide complementary services.

Preferably you will be a driver, have a good level of computer literacy to evidence the work we do, and be committed to continued professional development.

You should have:

• A Diploma in Residential Childcare (Level 3 or 4)
• Recent, extensive experience of working in a children's residential setting
• Willingness and ability to complete the Diploma in Leadership and Management qualification (Level 5) which is an Ofsted requirement
• Experience in implementing current legislation, in particular the Children’s Home Regulations 2015 and Working Together to Safeguard Children (2023)
• Experience in the recording and auditing of sensitive information, maintaining case files and evidence gathering systems, and adhering to confidentiality policies
• Experience of managing staff and operational situations to a high standard in a similar environment
• A holistic approach to delivering positive outcomes
• Have a solid understanding of and be an advocate for the principles of diversity and inclusion in relation to workplace culture and service delivery

In return we will offer you support and training and the opportunity to develop your front-line management skills.

If this sounds like the perfect next step in your career, then we would love to hear from you.

To meet the requirements of Schedule 2 of the Children’s Homes Regulations 2015, you will need to complete a full work history.

Working Patterns and Posts

This is a full time post, 37 hours per week, on a rota basis including evenings, weekends, bank holidays, sleep ins and out of hours on-call responsibilities to enable us to meet the needs of the children we look after.

If you would like to arrange an informal conversation to discuss this role, please contact us via email at residentialchildrensservices@coventry.gov.uk

For full details on the application process please read the attached document labelled 'Coventry City Council Application Process'

Whilst the closing date is 8th September 2024, applications will be reviewed and interviews carried out at frequent intervals during this recruitment window, therefore candidates are encouraged to submit their application as soon as possible.

If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.

Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'.

If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.

About Coventry

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies

Proud member of the Disability Confident employer scheme

Accountable for own actions in accordance with Code of Professional Conduct. Will contribute to corporate objectives, acting within local, Trust and statutory guidelines and policies at all times. Highly developed communication skills enabling maintenance of high quality service and ensuring timely management and resolution of unexpected events and situations. Undertake bleep-holder responsibilities for the hospital on a regular basis. A knowledgeable team leader and resource for staff, advising on national, local and Trust policy and procedures/guidelines, ensuring that clinical governance is embedded in practice. Will support staff and users in service and policy development within a defined area/specialty. Responsible for identifying and assessing complex clinical and non-clinical issues, implementing resolutions and monitoring/auditing outcomes. Responsible for interdepartmental/organisational activities including HR; budget management; complaints; hospital bleep-holder responsibilities and patient flow. Demonstrate highly technical and/or practical skills to ensure optimum patient management including; complex patient monitoring; equipment management and administration of invasive tests/procedures. Responsible for education and development of staff and service in an identified area through appraisal and business planning cycles. Utilise and ensure others utilise information and IT systems to secure accurate and timely patient, workforce and resource data available. Regularly manage expected and unexpected clinical events requiring high but unpredictable levels of physical effort according to patient dependency/clinical need. Support patients, carers and others during difficult situations arising in the clinical area, e.g imparting bad news or following an unexpected event. Promote and monitor adherence to Health and Safety and Trust policy designed to protect healthcare staff and service users from known hazards. For further details of the role please see the attached job description.

Clinical Provide and develop, with clinical colleagues, an integrated Head and Neck service for the Trust. This may involve all disciplines including primary and tertiary care. Participate in the structural development of the Head and Neck service, treatment protocols and guidelines and extend knowledge in the management of Head and Neck conditions. Provide a consultation and advisory service to clinical colleagues in other specialties withinthe Trust and Primary Care. Work with other members of the Maxillofacial team to provide a comprehensive general surgical service to the Trust, Primary Care Trusts and General Practitioners. Participate in the Maxillofacial on-call rota with consultant colleagues to ensure that appropriate emergency services are provided out-of-normal working hours. Take ongoing responsibility for patients under his/her care. Develop and maintain collaborative relationships with medical colleagues in other specialties and participate in regular clinical meetings and other post graduate activities. Develop and maintain good communications with General Practitioners and appropriate external agencies. Take responsibility for the professional supervision and development of trainee doctors within the specialty. This will include the appraisal of SHOs and SpRs. Demonstrate a firm involvement in Clinical Governance, Risk Management and Clinical Audit this will include the development and maintenance of appropriate systems and practices to ensure continued safe clinical practice. Ensure own practice is up-to-date; this will include taking responsibility for own Clinical Professional Development and participating in the Trusts Performance and Annual Review system and be responsible for ensuring that they support the principles of revalidation by the General Medical Council. Share responsibility for data protection arising out of the use of computers. Comply with all relevant Trust Policies and Procedures. Continual Professional Development (CPD) Attention and aspiration to lifelong learning will be supported by the specialty group and the Trustto demonstrate safe and knowledge clinical capabilities. The post holder(s) will have a reflective approach to their own practice and will agree a programmeof continuing professional development which meets his/her and service provision requirements. The post holder(s) will ensure completion of a revalidation ready appraisal annually and undertaking regular multisource feedback in order to meet the requirements for revalidation. Management and Administrative Undertake administrative duties associated with the care of their patients and the running of clinical areas. Lead and manage the team through adaptable, visible and modest leadership to ensure a committed approach is achieved. Standards will need to be driven by improvements with clear and explicit direction, encouraging constructive feedback and challenge from those involved. Demonstrate financial awareness and understand the impact of your and your teams decisions. Delegate tasks effectively and appropriately with realistic expectations of others. Research he Trust welcomes and encourages research as a high profile activity that compliments theservice provided. The speciality recognises that high quality research is an integral part of development and quality care, and undertakes to support and encourage such activities wherever possible. The Trust offers state of the art facilities in research and development. It houses the Warwick Medical Schools Clinical Sciences Research Institute (CSRI), bringing together scientists, clinicians and epidemiologists to study disease mechanisms in vivo and in vitro. UHCW also has six well-equipped Patient Research Interface (PRI) suites for patient-based research. The Trust houses the latest clinical imaging equipment and is one of the first completely digital hospitals in the UK. It has recently installed a PET-CT and three MRI scanners which are also available for clinical research. The Research & Development Team is responsible for facilitating research and supporting all researchers within the Trust with the ultimate aim of improving patient care. Researchers can access support with completing grant applications; finding appropriate funding streams, with editing or proof-reading grants and developing strong grant proposals. Clinical Audit and Governance The Trust is committed to providing patient care of the highest quality. Job plans are constructed to allow practical sessional commitment for medical audit, clinical governance and continuing medical education. The post holder will be required to participate in clinical audit activities including clinical audit meetings. The post holder will have an objective team approach to and participation in the specialties efforts to monitor and improve standards and critical incident whilst actively supporting evidence-based guideline implementation. Demonstrate a firm involvement in Clinical Governance, Risk Management and Clinical Audit this will include the development and maintenance of appropriate systems and practices to ensure continued safe clinical practice. Teaching The post holder will be required to participate fully in the education and training of medical students, trainee doctors, paramedical, nursing and other appropriate staff. Providing honest and constructive feedback in a supportive learning environment, teaching by example and encourage trainees to be curious. Formal training in teaching and providing feedback will be advantageous. The post holder will be expected to support the educational development of trainees in the department, which includes DCT and SPR in OMFS, including through being an assigned educational supervisor. Education and Training within the Trust The Medical Education Team is responsible for ensuring the delivery of the undergraduate and postgraduate training programmes and they are supported by an administrative team based on site in the Clinical Sciences Building (CSB). The Trust supports a network of specialty Chairs and research fellows as well as a team of Clinical Teaching fellows responsible for providing educational leadership. Each specialty has identified an Educational lead for both postgraduate and undergraduate teaching and these individuals oversee the work of the Educational supervisors. The activities of these staff are coordinated through a management system which reports through the Medical Director to the Board. The Trust has invested in first class teaching facilities including the CSB and 45 near ward teaching/seminar rooms. Other facilities include a clinical skills teaching wing and suite (with a Simulator centre), an anatomy and surgical teaching facility, teaching links from the theatres and endoscopy suite to the CSB and a first class Library. Additional teaching facilities are available at Rugby St Cross. Mentorship UHCW has an active Trust Mentoring Scheme, which is designed to support Consultants and Associate Specialists to: Understand the culture and structure of the Organisation Improve self-confidence Increase skills and knowledge by working closely with experienced senior colleagues Be a supportive environment in the form of self-reflection and feedback With additional support of the Clinical Lead, the scheme allows you to choose a mentor from a number of existing consultants across the specialities. Their experience and knowledge will support, guide and nurture you in your new role with the organisation.

Role overview

Join Our Leadership Team: Store Manager Position Open in Walsgrave, Coventry!

Are you an experienced Retail Store Manager, Branch Manager, Deputy Manager, Assistant Store Manager, or Customer Trading Manager
ready to elevate your retail management career? Heron Foods is seeking a dynamic leader to drive our Walsgrave store's performance
to new heights. In this key role, you will leverage your strong leadership skills to inspire and motivate your team towards
exceptional retail standards and impressive sales growth. At Heron Foods, our Store Managers are hands-on leaders. You'll be on
the shop floor, directly engaging with your team, providing coaching, and fostering an environment where everyone can excel.

As a Store Manager at Heron Foods, you will demonstrate unmatched leadership by guiding your team to excel in a fast-paced,
community-focused retail environment. Supported by your Area Manager, you'll develop robust succession plans and nurture top
talent, ensuring the ongoing success and expansion of Team Heron as a leading discount retailer. If you thrive in a high-energy
setting and are committed to pushing the boundaries of what's possible in retail, we invite you to apply today and join us in our
mission to serve the community while growing your career.

Heron Foods is one of the UK’s fastest-growing food retailers with over 320 stores across England and Wales. As part of the B&M
retail group, we are really going places, with new store openings planned month-by-month. Last year we won a ‘Happiest Workplace’
award in the WorkL awards which is based on employee feedback and reviews, and as we have grown, we have retained the ethos and
spirit of a family-owned business.

We are passionate about nurturing our team's potential, offering unrivalled opportunities for growth and development. Our Store
Managers play a crucial role in this journey, leading by example and inspiring their teams to achieve more every day.

What we offer our Store Managers:

* A salary of up to circa £33,000 plus bonus opportunity
* Workplace Pension
* 30 days annual leave with accrual of additional leave for long service plus option to purchase additional days.
* 10% discount across both Heron Foods and B&M stores; double discount weekends throughout the year.
* Money off a range of products and services via BenefitHub.
* Free, confidential wellbeing support via our employee assistance programme
* 24/7 online access to a GP for you and your family (partner and children up to aged 21).
* Access to BenefitHub for you and your family for exclusive deals and discounts on everyday purchases, eating out, family days
out, financial services etc.
* Ongoing learning and career development including on-the-job training, eLearning or apprenticeships.
* Reward and recognition schemes and celebration of long service & work anniversaries.



Store Manager Essential skills and/or experience:

* Experience within a similar retail role at Store Management level.
* A record in the achievement of the development of teams and accomplishment of results.
* A genuine passion for retail, customer and product.



If you have experience as a Store Manager, Retail Manager, Branch Manager, General Manager, Grocery Manager or wanting the next
step up from being a Assistant Manager, Deputy Manager, Deputy Store Manager, Duty manager, Senior Supervisor, Supermarket
Manager, Grocery Team Leader, Department Manager, Shop Manager, Branch Manager, Night Manager, Retail Store Manager then this
could be the next best opportunity for you.



If you have the ambition and drive to succeed within a rapidly expanding business, we want to hear from you. Please click apply
now and we will review your application.

Interviews are due to take place on 28th August 2024.

As part of the continued development of services an opportunity has arisen for a Locum Oral and Maxillofacial Surgeon with special interest in Head and Neck Surgery and Microvascular Surgery to support the existing head and neck microvascular team at the University Hospitals Coventry

The head and and neck service at UHCW NHS Trust provides microvascular support to patients from both Coventry and Warwickshire as well as Worcestershire serving a population of approximately 1.5 million.

N.B.We reserve the right to close a vacancy before the closing date if we receive a high volume of applications or if there has been a change in organisational priorities.

Whilst the post is designed for an Oral & Maxillofacial Surgeon with a subspecialty interest inHead and Neck Surgery and Microvascular Surgery, the successful candidate will form part of ateam of consultants providing a comprehensive service to the populations of Coventry, Warwickshire and Worcestershire.

The majority of the successful candidate’s clinical sessions are likely to be at UHCW and its satellite clinics in Rugby, Nuneaton or Warwick.

The post holder will be expected to work flexibly with colleagues from both Maxillofacial Surgery and ENT Surgery to provide a comprehensive Oral & Maxillofacial and Head and Neck Service between the various trusts.

On call duties are under review. Specifically the successful candidate will be expected to support the already established microvascular reconstructive service and it’s on call rota (1:3 moving to 1:4 in 2025) and in addition will also be an integral team member in the busy head and neck surgical service. In addition, there will be opportunities to develop interests which complement the current team.

University Hospitals Coventry and Warwickshire (UHCW) NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our skilled employees across our hospital sites in Coventry and Rugby, with high quality patient care positioned at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a national and international leader in healthcare.

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities.

There has never been a better time to join our team.

Clinical

Provide and develop, with clinical colleagues, an integrated Head and Neck service for theTrust. This may involve all disciplines including primary and tertiary care.

Participate in the structural development of the Head and Neck service, treatment protocolsand guidelines and extend knowledge in the management of Head and Neck conditions.

Provide a consultation and advisory service to clinical colleagues in other specialties within the Trust and Primary Care.

Work with other members of the Maxillofacial team to provide a comprehensive general surgicalservice to the Trust, Primary Care Trusts and General Practitioners.

Participate in the Maxillofacial on-call rota with consultant colleagues to ensure thatappropriate emergency services are provided out-of-normal working hours.

Take ongoing responsibility for patients under his/her care.

Develop and maintain collaborative relationships with medical colleagues in otherspecialties and participate in regular clinical meetings and other post graduate activities.

Develop and maintain good communications with General Practitioners and appropriate externalagencies.

Take responsibility for the professional supervision and development of trainee doctors within thespecialty. This will include the appraisal of SHOs and SpRs.

Demonstrate a firm involvement in Clinical Governance, Risk Management and Clinical Audit –this will include the development and maintenance of appropriate systems and practices toensure continued safe clinical practice.

Ensure own practice is up-to-date; this will include taking responsibility for own ClinicalProfessional Development and participating in the Trust’s Performance and Annual Reviewsystem and be responsible for ensuring that they support the principles of revalidation bythe General Medical Council.

Share responsibility for data protection arising out of the use of computers.

Comply with all relevant Trust Policies and Procedures.

Continual Professional Development (CPD)

Attention and aspiration to lifelong learning will be supported by the specialty group and the Trust to demonstrate safe and knowledge clinical capabilities.

The post holder(s) will have a reflective approach to their own practice and will agree a programme of continuing professional development which meets his/her and service provision requirements.

The post holder(s) will ensure completion of a revalidation ready appraisal annually andundertaking regular multisource feedback in order to meet the requirements for revalidation.

Management and Administrative

Undertake administrative duties associated with the care of their patients and the running of clinical areas.

Lead and manage the team through adaptable, visible and modest leadership to ensure a committed approach is achieved. Standards will need to be driven by improvements with clear and explicit direction, encouraging constructive feedback and challenge from those involved.

Demonstrate financial awareness and understand the impact of your and your team’s decisions.

Delegate tasks effectively and appropriately with realistic expectations of others.

Research

he Trust welcomes and encourages research as a high profile activity that compliments the service provided. The speciality recognises that high quality research is an integral part ofdevelopment and quality care, and undertakes to support and encourage such activities whereverpossible.

The Trust offers state of the art facilities in research and development. It houses the WarwickMedical School’s Clinical Sciences Research Institute (CSRI), bringing together scientists,clinicians and epidemiologists to study disease mechanisms in vivo and in vitro. UHCW also hassix well-equipped Patient Research Interface (PRI) suites for patient-based research. The Trusthouses the latest clinical imaging equipment and is one of the first completely digital hospitals inthe UK. It has recently installed a PET-CT and three MRI scanners which are also available forclinical research. The Research & Development Team is responsible for facilitating research and supporting all researchers within the Trust with the ultimate aim of improving patient care. Researchers can access support with completing grant applications; finding appropriate funding streams, with editing or proof-reading grants and developing strong grant proposals.

Clinical Audit and Governance

The Trust is committed to providing patient care of the highest quality. Job plans are constructed to allow practical sessional commitment for medical audit, clinical governance and continuing medical education. The post holder will be required to participate in clinical audit activities including clinical audit meetings.

The post holder will have an objective team approach to and participation in the specialties efforts to monitor and improve standards and critical incident whilst actively supporting evidence-based guideline implementation.

Demonstrate a firm involvement in Clinical Governance, Risk Management and Clinical Audit – this will include the development and maintenance of appropriate systems and practices to ensure continued safe clinical practice.

Teaching

The post holder will be required to participate fully in the education and training of medical students, trainee doctors, paramedical, nursing and other appropriate staff. Providing honest and constructive feedback in a supportive learning environment, teaching by example and encourage trainees to be curious. Formal training in teaching and providing feedback will be advantageous.

The post holder will be expected to support the educational development of trainees in the department, which includes DCT and SPR in OMFS, including through being an assigned educational supervisor.

Education and Training within the Trust

The Medical Education Team is responsible for ensuring the delivery of the undergraduate and postgraduate training programmes and they are supported by an administrative team based on site in the Clinical Sciences Building (CSB).

The Trust supports a network of specialty Chairs and research fellows as well as a team of Clinical Teaching fellows responsible for providing educational leadership. Each specialty has identified an Educational lead for both postgraduate and undergraduate teaching and these individuals oversee the work of the Educational supervisors. The activities of these staff are coordinated through a management system which reports through the Medical Director to the Board.

The Trust has invested in first class teaching facilities including the CSB and 45 near ward teaching/seminar rooms. Other facilities include a clinical skills teaching wing and suite (with a Simulator centre), an anatomy and surgical teaching facility, teaching links from the theatres and endoscopy suite to the CSB and a first class Library. Additional teaching facilities are available at Rugby St Cross.

Mentorship

UHCW has an active Trust Mentoring Scheme, which is designed to support Consultants and Associate Specialists to:

· Understand the culture and structure of the Organisation

· Improve self-confidence

· Increase skills and knowledge by working closely with experienced senior colleagues

· Be a supportive environment in the form of self-reflection and feedback

With additional support of the Clinical Lead, the scheme allows you to choose a mentor from a number of existing consultants across the specialities. Their experience and knowledge will support, guide and nurture you in your new role with the organisation.


This advert closes on Tuesday 27 Aug 2024

Inspection Manager

Salary: Up to £37,500 per annum

Full time: 40 hours per week Monday - Friday

Coventry

Permanent Role

Summary:

Our client in Coventry who specialise in Precision Engineering and cover a wide range of industries including Oil & Gas, Power Generation & Rail are looking for an Inspection Manager to join their team on a permanent basis. As an Inspection Manager you will efficiently and effectively manage the inspection areas and activities throughout company, ensuring all company targets are met and quality procedures are to customer's specification and satisfaction.

The role:

• Manage the inspection and quality department and areas throughout the company
• To allocate jobs to the team and configure targets
• Ongoing support for technical and quality issues including resolution
• Non-conformance reports completed
• To maintain the calibration systems raising any issues to the Senior Quality Manager
• Ensure that the budget of whole supply chain works efficiently
• Ensure all company targets are met
• Ensure customers specification and satisfaction is met
• To manage budget control & supply chain
• Managing purchase orders
• Work flexibly where possible to support the business when needed
• Ensure H&S rules and regulations are adhered to at all times
• All components must be clearly identified at all times with the use of a Route Card
• Management of CMM programs and calibration of equipment

• Take a proactive role in operational HSE

Apply:

If you feel that you have the skills / experience for this role, please click Apply. Audra Vileikyte @ Gi Group will process your application

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.

We are committed to protecting the privacy of all of our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website. https://uk.gigroup.com/

Proud member of the Disability Confident employer scheme

To ensure that all clinical staff within the CHC team are aware of and adhere to all the ICB policies and procedures. Ensure that you receive the appropriate supervision and annual appraisal enabling your professional development to be maintained Clinical: To assess, case manage, monitor, and formally review the health needs of those patients funded by CWICB within Coventry, Rugby, and Warwickshire North places as well as those cases who are placed out of county placements receiving care under CHC. To provide specialist training, support, and education to other Health Professionals. To case manage your own clinical caseload (end to end) including, but not limited to, resolving issues with funding, placements, invoices, and complaints. To attend / chair Best Interest meetings and Clinical Treatment Reviews as required. To coordinate and provide all needed support to the Legal Team in all Legal Cases and report to the line Manager of the progress of all cases Oversee and ensure that CHC reviews are carried out as per the National guidance and take responsibility for managing and reviewing complex cases either individually or with the CHC Nurse Assessors. Demonstrate evidence-based practice. To participate, inform and support continued service developments. Having oversight for all the Band 6 Clinical Case Management To provide case management for individuals in receipt of 100% NHS funding to include residential, supported Living, domiciliary and respite care packages where appropriate, offer advocacy, support to the voluntary sector, and provide advice and information to both the individual and others. To ensure all appropriate correspondence to families and correspondence and queries from families are dealt with efficiently. To be a constant point of contact and support to those involved and lead in the case management of individual cases To deal and manage complaints and queries to their conclusion relating to your case load. To provide accurate assessment (s) of need when required to support identification of appropriate services. This includes avoiding hospital admissions, increase / decrease in care and short term 1-2-1. Overall, demonstrate a keen desire to improve and drive performance by making positive impact to care delivery and to CWICB.