We currently have a rare opportunity to join our expanding and hugely successful Emergency Housing Team as a second, Emergency Housing Team Leader.
If you can demonstrate a passion and enthusiasm for supporting your team to achieve positive outcomes for our customers, through role-modelling empathetic, understanding, positive and level-headed behaviours then we would like to hear from you.
The role - Ref: 24/320
EMERGENCY HOUSING TEAM LEADER
Permanent
37 hours per week
Scale S01 (£32,076 - £33,945 per annum)
We are seeking an inspirational Team Leader who shares our passion, enthusiasm and commitment to supporting a team of Emergency Housing Officers to ensure the effective operation of all our emergency accommodation in Blackpool.
Our hostels provide emergency accommodation, specifically for families with support needs and also individuals requiring support, across our various settings. All our hostels are located within relatively close proximity and within no more than a 3 mile radius of each other. Due to increased need, we also offer dispersed emergency accommodation out in the community with Emergency Housing Officers providing support to customers in this type of accommodation too.
As an Emergency Housing Team Leader, you will assist the Emergency Housing Manager to deliver a high-quality, customer-orientated Emergency Housing service, working on the frontline within the services to provide cover, as and when required.
You will have responsibility for the day to day operations at the hostels ensuring effective and efficient service delivery. You will provide line management to the Emergency Housing Officers including supervision, appraisal, recruitment and induction responsibilities to meet BCH policy and provide appropriate support, guidance, coaching, advice and instruction to the team.
The role also requires effective collaboration with the housing benefit service, housing options, voluntary and statutory agencies, such as social services and other relevant departments, which will include contributing to the protocol/liaison meetings.
You will ensure adequate staff cover at all times to enable the services to operate safely and effectively. This can include carrying out ad-hoc weekend/bank holiday duties within Emergency Housing as necessary. In addition, you will ensure that all necessary service procedures and Health and Safety requirements and risk assessments are in place, reviewed regularly and updated as working practices change.
It is essential that candidates have valued supervisory skills, including setting, planning and monitoring workloads of team members and significant experience of working with and/or supporting vulnerable families.
You must also have significant experience of dealing with tenants in a social housing environment and experience of multi-agency partnership working.
Applicants are required to have an understanding of the principles of social housing, including emergency housing, customer rights, choices and how to provide appropriate support and knowledge of Safeguarding policy and practice and professional boundaries.
You must be an excellent communicator with a confident manner and the ability to remain calm under pressure and in crisis situation.
You must have a minimum of 3 GCSE’s or equivalent, at Grade C/4 or above to include Maths and English. A customer care or professional housing qualification would be desirable.
It is desirable for applicants to have access to a vehicle for work purposes due to potential travel between sites.
Any offer of appointment will be subject to a satisfactory enhanced clearance from the Disclosure and Barring Service (formerly known as a CRB check).
About Blackpool Coastal Housing
Blackpool Coastal Housing was set up by Blackpool Council in 2007 to manage their housing stock of almost 5,000 properties. Our goal is to create an organisation that delivers quality services, first time, every time, within a culture that puts people at the heart of everything we do.
Our services include an Operations Service providing responsive repairs to our valued tenants, empty homes management and refurbishment/capital works across Blackpool. Supported Housing; including supported living in Sheltered Schemes, Young People’s Resettlement Schemes including Care Leavers and Emergency Housing for those that find themselves homeless.
We also offer a fantastic reward and benefits package which includes:
• Attractive and flexible membership of the Local Government Pension Scheme, with excellent employer contributions
• An in-house wellbeing program of wellbeing, social and charitable initiatives with BCH colleagues
• Vivup - the employee benefits scheme for discounts on various high street retailers and cycle to work
• Option to join BHSF - a voluntary salary sacrifice Health Cash Plan Scheme for help with medical costs such as physiotherapy, optical, osteopathy etc.
• Option to join the Blackpool, Fylde and Wyre Credit Union for preferential rates on financial services
• 24/7 Employee Assistance Programme and access to counselling services
• Enhanced maternity, paternity and adoption pay schemes
• A wide variety of training and learning and development opportunities
• Staff Suggestion Scheme
• Free annual flu vaccinations and Occupational Health Support
How to apply
This is a great time to join an ambitious, thriving and expanding organisation. If you like what you’ve read and think you’ve got what it takes to join our team then take action – apply now!
For further information about this position, please contact Heather O’Hanlon, Emergency Housing Manager at heather.o’hanlon@bch.co.uk.
Closing date for applications: Sunday 27th October 2022 at Midnight*
Interview date: Wednesday, 6th November 2024
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
Disability Confident.