Total 1,659 Manager job vacancies in Bolton, Greater Manchester

Senior Manager - Regional Manager - Public Health, Community based integrated health & lifestyle services across the North West. Greater Manchester - Cheshire, Lancashire, Merseyside.

My client is a fast-growth private healthcare provider, due to further contract wins and several new service openings, looking for an experienced manager to oversee several teams delivering public health services in the community.

You will oversee a number of specialist teams, each with their own service manager, across a wide region. The services include a range of integrated public health solutions (weight management, lifestyle and behaviour changes, smoking cessation etc), which are reaching out into groups within the community who will greatly benefit from their services.

You will be able to lead and inspire a dispersed team, and your relationship-building skills allowing you to further develop productive relationships with a range of internal & external stakeholders, commissioners, and third parties. You will have a passion for the delivery of high quality services, with excellent levels of quality and governance oversight, and be keen to further the develop and extend their services being offered. You will have an ability to identify and develop leaders of the future, fostering a culture of empowerment and building a robust, high-performing group of services poised for ongoing expansion.

This is a highly progressive organisation with an excellent reputation and an exciting trajectory of growth. You will be joining a passionate and highly capable senior leadership team, and whilst being supported when required, will be allowed the autonomy and freedom that you would hope for.

Whilst they have enjoyed a great deal of growth and are looking towards further expansion, this is a well established business with a solid foundation. They have won several awards for the quality and innovation of their services, delivery of life-changing projects with huge social impact, and also plenty of recognition for their standards as an employer of choice with a superb working culture.

DUTIES AND RESPONSIBILITIES The Education Manager will support the Workforce and Education Programme to: Plan and deliver educational initiatives for the multi-professional workforce, including developing eLearning modules, videos, webinars, and infographics, aligned with ACCEND. Identify key capabilities within ACCEND, ensuring all educational content aligns with national standards. Engage with Subject Matter Experts (SMEs) to establish a project steering group, incorporating input from research nurses, oncology experts, patient representatives, and the wider cancer workforce. Manage project timelines and deliverables, ensuring adherence to agreed schedules. Lead liaison with key stakeholders across the syste The indicative roles and responsibilities are as follows: Leadership and Expertise Commission the development of eLearning content, acting as the primary liaison between the Alliance and external developers. Lead the development of video scripts with subject matter experts in research, targeting common misconceptions about cancer research and clinical trials. Collaborate with communication and engagement to create infographics to boost understanding of various research and trial types, ensuring accessibility through consultations with the workforce. Collaborate with HEIs to incorporate cancer research into pre-registration curricula as part of the influencing curricula initiative. Develop a communication and engagement strategy in conjunction with the relevant teams to promote educational materials Set-Up and Organisation Lead a social media campaign focused on research and trials, promoting the educational toolkit. Launch webinars and promotional events, ensuring alignment with the broader Alliance education programme. Attend and contribute to research, workforce, and education meetings, aligning projects with broader programme ambitions Communication and Support Implement comprehensive communication skills training, aimed at enhancing patient advocacy and improving conversations about cancer research trials for the multidisciplinary workforce. Conduct a tender process for selecting a third-party developer to provide AI-based communication skills training. Collaborate with SMEs and the provider to develop communication scenarios that align with ACCEND capabilities, and create a marking scheme for assessment. Lead consultations on developed scenarios, gathering feedback to refine and validate the training material. Develop and distribute promotional materials to support the rollout of training programmes. Support discussions on developing a sustainable model for extending CCT access beyond research nurses. Collaborate with the Research Clinical Lead, Research Pathway Manager, and Senior Programme Lead to support project delivery and strategic alignment Data and Information Identify and engage clinical nurse specialists (CNSs) within the breast workforce for pilot testing communication training simulations. Establish baseline data for CNS participants, monitoring progress and outcomes throughout the pilot. Identify and track key metrics to measure the impact of educational activities on the workforce. Ensure that data is managed effectively and meets GDPR requirements Planning and Reporting Evaluate the workforce impact of the education provided, using data-driven insights to refine and improve offerings. Track and evaluate the effectiveness of CCT, including peer support meetings and evaluations of training initiatives like CanSurviveUK. Oversee budget management Lead sustainability initiatives, working with other cancer alliances and research organisations to promote and license the educational offerings for further use. Lead the definition of outcome measures that can be monitored during the year. Track progress against these outcome measures. Quality assure the programme against agreed standards and business plans, including for the timeliness and quality of reports and meeting of deadlines. Develop and maintain a risk register for the project, reporting risks and issues to the Senior Programme Lead for Education

The Ward Manager will: As a clinical lead embrace and implement the vision and values of St Ann Hospice; Take overall responsibility for overseeing the team at ward level, including rota management, accident/incident reporting, volunteer management, risk assessment and evaluation, ensuring that all personnel work safely according to Hospice policy, procedures and guidelines Be responsible for creating and maintaining a clinical environment in which care and compassion is consistently demonstrated, ensuring that patient centred care is safe, effective, responsive and well led at all times. Be responsible for ensuring and maintaining a high quality seven day twenty-four hour service Line manage, conduct PDRs and be responsible for staff performance in your department. Liaise with key stakeholders and external providers of palliative care ensuring the hospice has a high profile within the community setting Organise own work to ensure it enable you to meet required deadlines and quality standards. Maintain high standards of Professional Practice to ensure quality and safety of patient care, experience and the patient journey Ensure confidentiality maintained and compliance with GDPR at all times by self and others Actively participate in clinical supervision, mentoring/coaching of self and others Actively engage in the organisational incident reporting system and action and monitor findings and share lessons learnt in relation to clinical services Promote an environment that supports infection prevention, ensuring that you and other staff practice in accordance with the policies and procedures Contribute to, implement and maintain hospice policies, to propose and implement changes to local policies relevant to the patient care in your area, working within your scope of practice, professional standards and guidance e.g. medicine management Ensure clear objectives are set for the inpatient team, which deliver the organisational aims and strategic direction Provide specialist palliative and supportive care Act in accordance with all 4 standards of the Nursing & Midwifery Code of Conduct To be fully responsible for clinical issues within the inpatient unit To foster good working relationships and to effectively communicate with members of the multi-disciplinary team, users of the service and other health care professionals working externally Work within the multi-disciplinary team to lead and manage patient flow and clinical activity demonstrating innovative solutions to maximise resources. Maintain ward training matrix and empower staff to actively engage in identifying personal training needs which are in line with the needs of the service. Assist staff to identify how these needs may be addressed Work within the multi-disciplinary team to lead and manage patient flow and clinical activity demonstrating innovative solutions to maximise resources. Maintain ward training matrix and empower staff to actively engage in identifying personal training needs which are in line with the needs of the service. Assist staff to identify how these needs may be addressed

Project Manager - Highways Lighting
Location: Oldham/Rochdale Depot (Calderdale Contract)
Contract: Initial 6 months, with potential to go permanent

Are you an experienced Project Manager looking for a new challenge? We're seeking someone with a wealth of experience in project management, ideally in highways or lighting projects. If you have a strong track record of successfully delivering complex projects, we want to hear from you. Experience working on a PFI would be a significant advantage.

This role is focused on managing the delivery of Highways Lighting projects within the Calderdale region. You'll be responsible for leading operational teams, including Resource Supervisors and Administrators, ensuring safety, quality, and performance targets are met while maintaining financial control.

Key Responsibilities:

• Oversee and deliver Highways Lighting programmes, ensuring safety and environmental compliance.
• Manage project costs, meet performance targets, and optimise resources to drive productivity.
• Identify and pursue new business opportunities, driving sales and growth.
• Lead, motivate, and develop teams, fostering a culture of well-being and continuous improvement.

Essential Skills & Experience:

• Proven experience in project management, ideally within highways or lighting projects.
• Experience with PFI projects would be highly beneficial.
• Excellent leadership, communication, and team management skills.
• Strong understanding of financial and project management processes.
• ONC or equivalent qualification in engineering or business/management.

This is a great opportunity for someone looking to make a real impact in the Highways Lighting sector. If you're ready to take on this dynamic role, apply now and join a team committed to success.

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.

Job title: Group Tax Manager

Location: Bolton (Hybrid)

Salary: up to £75,000 per annum

Hours: 9-5 Monday-Friday

UK applicants only. This role does not offer sponsorship.

Job Purpose: The Group Tax Manager is responsible for overseeing and managing the tax strategy, compliance, reporting, and planning for the group. This role ensures the business adheres to relevant tax laws while optimizing its tax position in alignment with business objectives.

Key Responsibilities:

Tax Compliance & Reporting:

Oversee and manage the preparation, filing, and submission of tax returns for the group, including corporate income tax, VAT, and other applicable taxes.
Ensure timely and accurate tax reporting, including VAT compliance, tax provisions, and tax disclosures for financial statements.
Review and ensure proper tax documentation and record-keeping for VAT and other taxes in compliance with local, regional, and international tax laws.
Collaborate with external tax advisors and auditors to ensure accurate reporting and resolve any issues related to tax filings.
VAT Management:

Oversee the group's VAT compliance and reporting processes ensuring adherence to local VAT laws, rates, and compliance timelines.
Provide strategic guidance on VAT matters including recovery opportunities, intercompany VAT flows, and Capital Goods Scheme.
Work closely with finance and operations teams to optimize VAT positions, particularly focusing on VAT recovery and ensuring that VAT liabilities are minimized.
Ensure that VAT treatments of goods and services are correctly applied, considering applicable exemptions, reduced rates, and special schemes.
Advise the business on VAT issues arising from any potential cross-border transactions, supply chains and customs duties.
Corporate Tax Strategy & Planning:

Develop and implement tax planning strategies to minimize the group’s tax exposure while ensuring compliance with all applicable corporate tax laws.
Lead the group’s tax forecasting, budgeting, and tax provision processes, providing insights on expected tax liabilities and opportunities for tax savings.
Transfer Pricing:

Oversee the group’s transfer pricing policy and documentation, ensuring compliance with local and international regulations.
Coordinate the preparation of transfer pricing documentation, including reports, intercompany agreements, and benchmarking studies.
Tax Risk Management:

Identify and manage tax risks across the group, including VAT, income tax, customs duties, and other tax types.
Lead and manage tax audits, disputes, and negotiations with tax authorities, including VAT audits and VAT-related inquiries.
Stay updated on changes in tax legislation (including VAT and other indirect taxes) and assess their potential impact on the organization, advising on necessary adjustments.
Stakeholder Management & External Relations:
Act as a trusted advisor to senior management on a wide range of tax issues, including corporate tax, VAT, customs duties, and employee taxes.
Develop and maintain a strong internal network with key stakeholders in finance, legal, and operations to ensure the tax function supports business objectives.
Support the business in evaluating and managing the tax implications of new business initiatives, contracts, and projects.
Collaborate with external tax advisors, legal counsel, and auditors to manage complex tax issues, including VAT planning, compliance, and audits.
Represent the company in dealings with tax authorities, ensuring compliance and managing any disputes or audits.
Required Skills and Qualifications:

Education: Bachelor’s degree in Accounting, Finance, or Law; ACA, ACCA, CTA, or equivalent tax qualification is highly preferred.
Experience: At least 5-7 years of experience in a tax role, with a strong background in VAT and corporate tax.
Technical Expertise: In-depth knowledge of VAT laws, corporate tax regulations, transfer pricing, and indirect tax compliance.
Project Management: Ability to manage multiple priorities and complex tax issues in a fast-paced environment.
Analytical Skills: Strong analytical and problem-solving abilities, with the capacity to interpret complex tax legislation and provide actionable advice to the business.
Other: Proven ability to prioritise and manage workload to deliver results to key deadlines. Drive to continually review and improve processes
Desirable Attributes:

Proven ability to work under pressure and handle complex tax matters.
Experience in the tax implications of mergers, acquisitions, and reorganizations.
Experience with VAT-related systems and ERP platforms (e.g., SAP, Oracle) to streamline VAT compliance and reporting.
Experience with international tax matters
Strong communication skills, with the ability to explain complex tax concepts to non-tax stakeholders in an accessible and practical way.
Standard responsibilities:

Benefits

Your health and wellbeing are important to us, so you’ll get an exceptional reward package including:

Life Assurance
Pension scheme with options to increase your contributions
“Your Wellbeing Matters” – access to a wide range of first-class mental health support services and physical health checks
Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support.
And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that’s right for you, including:

Electric Car Purchase Scheme
Critical illness cover
And that’s not all, we place the outcomes of the pupils and vulnerable young adults in our services at the heart of everything we do, so you’ll wake every day in the knowledge that your role will have a significant positive impact on the lives of others.

I am working with a reputable Main Contractor, who have been established for several decades with a rich heritage and a great reputation for quality of work and customer service. The company have a close knit feel and still maintain their "family feel" culture.

The business have a number of divisions including New Build, Refurbishment & Maintenance and are looking for a Contracts Manager to join their Maintenance division.

You will be managing reactive and some pre-planned maintenance contracts to commercial clients, with line management responsibilty for a team of Engineers.

Reporting to the Operations Manager, your responsibilities will include:

• Manage the selection of sub-contractors
• Manage site personnel, work activities and resources to meet the requirements of individual contracts.
• Monitor budget
• Develop a programme, monitor progress and ensure the contracts are delivered on time.
• Monitor KPIs and SLAs for each contract
• Liaise closely with clients
• Ensure contracts comply with Health, Safety and Welfare requirements.
• Ensure site personnel (including visitors) are aware of their own Health, Safety and Welfare requirements.
• Manage the identification of site hazards and ensure assessments and risk control methods are implemented.
• Ensure the performance of reporting staff are monitor through regular appraisals and reviews.
• Ensure identified individual development/training needs are met

The successful candidate must be able to demonstrate a stable and progressive career background - ideally you will have a trade background and you will also need experience as a Contracts Manager managing reactive maintenance/planned maintenance contracts in a commercial setting.

If you are interested in this vacancy and would like to apply, please send a copy of your CV to Stephanie at Fawkes & Reece using the contact details provided.

Site Manager - Logistics Package

Manchester

£270 / Day CIS

6 months duration

Site Manager position available on a large project in Greater Manchester. This will be taking on a Logistics package and duties will include:

- Managing Health & safety on site

- Producing RAMS

- Coordination of subcontractor

- Organisation of the site

About you:

- Experienced SMSTS Site Manager

- Experience with Logistics packages or a Logistics contractor preferred

- Organisation skills

- Proactive on site

Apply here or call Joe on 0161 245 3630

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Müller UK & Ireland is wholly owned by the Unternehmensgruppe Theo Müller which employs over 24,000 people throughout Europe. In the UK, Müller develops, manufactures and markets a wide range of branded and private label dairy products made with milk from more than 1,700 British farmers. The Müller brand is ranked at No.7 in The Grocer’s Top 100 list of Britain’s Biggest Brands, and is also the 7th most chosen brand in the UK.
Engineering Manager
Manchester – Blow Moulding department
40 hours per week, Monday – Friday
We’re seeking an ambitious and experience Engineering Manager to join us in Manchester!
The purpose of an Engineering Manager at Muller is to lead the Blow Moulding Engineering team to deliver a best in class Engineering and Technical service, whilst supporting the safe delivery and improvement within manufacturing. As Engineering Manager you will provide effective leadership with strategic implementation of a cost effective plant/equipment reliability, covering statutory and mandatory compliance.
Engineering Manager Key Responsibilities:

- Ensure Engineering team operate fully within Health & Safety compliance standards
- Perform regular 1-2-1's, PDP discussions with team to drive performance Management/direction of contractors and suppliers
- Ownership of the Muller Engineering Excellence improvement roadmap for blow moulding
- Development and management of an effective planned, preventative, reactive and remedial maintenance system including CMMS
- Coordination and direction of team workload to meet business needs
- Deliver on Engineering Excellence strategy and improvements
- Support Site Audits in delivering (maintaining) BRC and ISO accreditation standards
- Prioritisation, implementation of blow mould efficiency improvements, continuous improvement projects, capex project prioritisation with budgetary implementation of management of site Engineering budget (controls)
- Delivery on time in full of Continuous Improvement projects to support performance
- Encourages all to seek out improvement opportunities within the workplace, and converts these to own Continuous Improvement actions at all levels
- Proactive Management of sickness, performance or disciplinary issues
- Responsibility of engineering budget / spend / Capex / Project improvement controls and site engineering team


What’s required to become an Engineering Manager?

- Engineering experience through the completion of an apprenticeship/or similar
- Prior leadership experience (preferably engineering manager experience)
- FMCG background
- HNC Engineering
- NVQ Management / FFL trained
- IOSH Managing Safely
- WCM training
- Knowledge of CMMS controls
- Lean/Continuous Improvement methods


Benefits package of an Engineering Manager:

- Competitive base salary
- 10% bonus, paid annually*
- 33 days annual leave (inclusive of bank holiday)
- 4x Life assurance policy
- Health care cover
- Pension plan up to 8% matched
- Access to Muller rewards platform saving money off numerous retailers

Müller UK & Ireland is wholly owned by the Unternehmensgruppe Theo Müller which employs over 24,000 people throughout Europe. In the UK, Müller develops, manufactures and markets a wide range of branded and private label dairy products made with milk from more than 1,700 British farmers. The Müller brand is ranked at No.7 in The Grocer’s Top 100 list of Britain’s Biggest Brands, and is also the 7th most chosen brand in the UK.



We are seeking an ambitious and experienced Manufacturing Manager who is focused on their own leadership development at our Manchester Dairy.

Responsibilities will include but not be limited to the following:


- Lead Blow Moulding site Manufacturing strategy in line with delivering Muller.
- Lead Manufacturing team on delivering a Safe, Hygienic and tidy working environment.
- Ensure manufacturing operates within full compliance of all business standards
- Drives Manufacturing excellence strategy in everything we do.
- Drive prompt recognition and corrective actions for underperforming areas.
- Ensure support from Manufacturing for Engineering Excellence and Asset care.
- Develop high level problem solving capabilities and facilitation throughout the manufacturing structure with employee engagement and skills development.
- Champion of all business tools supporting the key objectives of areas covering site.
- Encourages all to seek out improvement opportunities within the workplace, and converts these to own Continuous Improvement actions at all levels.


Compensation & Benefits:

In return for your contributions to our success, Müller offers a competitive salary package

We value our people and are proud to offer a wide range of benefits:

- Annual Bonus up to 10%
- Salary sacrifice Pension scheme with Muller matching up to 8%
- Life Assurance at 4x your annual salary
- 33 days holiday including Bank Holiday
- Muller Rewards – including cycle to work / buy or sell holidays

Are you seeking a role where you can play a vital part working with Greater Manchester Local Highway Authorities, National Highways and other key stakeholders? Are you seeking a new challenge to play an active role in improving the reliability and resilience of Greater Manchester’s highways?

Your Role

We are looking for someone who is enthusiastic about improving the performance, reliability and safety of the Greater Manchester highway network.

As Highway Network Manager, you will be responsible for:

• Working in collaboration with the 10 Greater Manchester Local Highway Authorities and National Highways to develop and deliver interventions to improve and maintain journey time reliability along the key transport corridors for all road users.
• Identify issues and problems that lead to congestion and delays on key routes.
• Develop and implement solutions to the causes of congestion.
• Delivery of key corridor route assessments including development of action plans.

For more details see job profile below.

Who are we?

The Key Route Network team form a collaborative function of the wider TfGM Highways Team ensuring regional highways and transport activities are joined up and consistent across the whole Greater Manchester region. We work closely with the GM Highway Authorities and National Highways and a wide range of operational stakeholders and are committed to support the delivery of a transport system that operates safely, sustainably and efficiently. Greater Manchester’s roads are the life blood of the economy. A well-managed highway network is a vital part of a prosperous and forward looking region. These are exciting times in Greater Manchester with massive investments being made in its transport infrastructure along with bringing bus services back into public ownership.

What you’ll bring

What you do and how you do it is important whatever type of role you work in at TfGM and even small behaviours and actions can have a really big impact. At TfGM, our behaviours bring to life our values of Deliver, Care and Adapt.

You will have knowledge and understanding of highway network management including, traffic management techniques, procedures and funding sources. Working knowledge of the Traffic Management Act 2004 and the Highways Act 1980 is essential. You will have experience of producing effective business cases and presentations to demonstrate the benefits of highway interventions. A successful record of collaborative working to achieve business objectives and demonstrating negotiating and persuading skills with a variety of stakeholders, especially in a highly complex political environment, in the pursuit of positive outcomes is a requirement of the role.

If you believe you have the skills and experience we’re looking for we would like to hear from you!

What we can offer you

The Highway Network Manager role is a permanent opportunity with a salary of £46,249- £51,576 per annum, salary dependent on skills and experience.

Our benefits include:

• 28 days holiday per annum (plus bank holidays)
• Flexible and hybrid working options to promote and support a good work/life balance
• Free bus, rail or Metrolink travel to and from work within the Greater Manchester boundary
• Local Government Defined Benefit Pension Scheme which includes life cover of 3x your salary and options to increase your pension contributions
• Commitment to learning and personal development and upskilling with reimbursement of professional fees, where essential to the role
• We promote good physical and mental health and can provide additional support to staff via our employee assistance programme when required

What's next?

If you believe you have the skills and experience required, we’d really like to hear from you. To apply please submit your CV and also provide a covering letter providing clear examples of how your experience meets the requirements of the role, all appointments will be based on merit. Our short-listing process is anonymised, so please do not include your name or contact details on either of these documents. If any personal details are included these will be visible to the hiring manager.

TfGM is proud to be an equal opportunities employer that encourages and celebrates diversity. We want to recruit and retain a workforce that reflects the communities we serve and welcome individuals from all backgrounds by committing to providing a fully inclusive and accessible recruitment process. We will offer support and reasonable adjustments if required and we also have a Guaranteed Assessment Scheme which you can find out more information on here.

For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following link Employers' right to work checklist - GOV.UK (www.gov.uk). Please note we are not a licensed sponsor.

Please note we may close the advert early if we receive a high volume of applications.

Highway Network Manager Job profile

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Your new firm
We are partnering with one of the leading chartered accountancy, tax and business advisory firms in Manchester, ranked as one of the Top 10 firms to work for in Manchester. This firm is well established with a modern and vibrant approach to accountancy and tax advice.

Your new role
As the new Tax Manager for the team, you will be working on a mixed portfolio of corporation tax compliance and advice, alongside a team of partners, senior managers and supporting a team of Assistant Managers and Tax Seniors. You will be reviewing the work of the tax seniors and have your own portfolio, working with the partners to deliver complex tax solutions to a mixture of owner-managed businesses, not for-profit clients, high-net worth private clients, and individuals needing complex tax solutions.
You will be involved in the following:
Meeting with clients to understand their tax needs
Communicating with HMRC to seek clearance for tax strategies and assist clients with questions and investigations.
Reviewing the complex corporation tax computations and providing feedback to the tax seniors.
Reviewing complex personal tax, partnership and trust computations and providing feedback to the tax team.
Reviewing and providing comments on legal documents related to company restructuring, acquisitions and mergers.

What you'll need to succeed
To be successful in this Tax Manager role, you will be CTA or ACA qualified.
You will be great at growing client relationships and leading client meetings.
You will have advanced knowledge of corporation tax, Income Tax, Inheritance tax and capital gains tax.
You will have extensive experience of compliance and providing tax planning solutions to clients.
Experience of training and developing staff within the department and reviewing the work of tax seniors is essential.
An understanding of applying tax legislation with strong IT skills is also beneficial.

What you'll get in return
In return for this Tax Manager opportunity, you will be rewarded with a competitive basic salary, pension and benefits, along with a great worklife balance and hybrid work in the Manchester City centre office.
Progression and a clear pathway to partner is available for an ambitious individual seeking career progression.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Emma Roberts on 07531 666 666 now.
If this job isn't quite right for you, but you are looking for a new position, please contact Emma Roberts for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Customer Service Team Leader

Hybrid – travel to Manchester office required

£30,000 - £33,000 plus bonus + benefits

40 hour per week, over 5 of 7 days. 9-hour shifts between 8am and 7pm Monday – Friday and 8.30am – 5.30pm Saturday – Sunday. Shift pattern to be determined.

BCA are the biggest name in Europe’s vehicle remarketing industry, backed by the Constellation Automotive Group, we’re part of a family including cinch and WeBuyAnyCar.com. We’re growing rapidly and are on a key digital transformation journey.

Constellation Automotive Group is the largest vertically integrated digital used car marketplace in Europe, combining the leading digital brands across the segments of consumer to business, business to business and business to consumer. We offer competitive salaries plus attractive benefits, unrivalled support to progress and flexible remote working.

We are looking for a Customer Service Team Leader to join us on a 12-month fixed term contract. As a Team Leader in the Customer Claims department, you will be responsible for managing the day-to-day activities of the team, guiding and supporting Claims Advisors to meet performance targets while ensuring exceptional customer service standards. You'll be a key player in developing your team, managing performance, and driving continuous improvements to the claims process.

Key Responsibilities


Allocate and prioritise workflow for the team, ensuring KPIs and service levels are met
Motivate, coach, and support the team daily to achieve and exceed individual and team target
Conduct regular 1-2-1s and appraisals, providing constructive feedback and identifying development needs. Address performance issues swiftly and effectively to maintain high standards
Resolve customer-related issues and complaints, ensuring a positive experience for both customers and the company
Use customer feedback to inform team improvements and implement action plans.
Provide operational feedback to the Claims Team Manager, contribute to the implementation of new processes, and be actively involved in the recruitment and selection process for new team members
Build and maintain strong relationships with internal and external stakeholders, ensuring seamless communication and improving the overall customer experience
Manage team performance and manage absence in line with company policies to ensure consistency and maintain a productive environment
Assist in training, development, and performance management to ensure your team is always performing at their best


Key Skills


Proven experience in leading and motivating a team, ideally within a claims or contact centre environment
Strong ability to coach and develop others to achieve their full potential
A track record of successfully achieving targets and managing performance
Excellent communication and interpersonal skills, with the ability to build rapport with both customers and colleagues
Ability to work under pressure and manage multiple priorities to meet deadlines.
A strong understanding of customer service principles and the ability to lead by example in delivering exceptional service


We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

INDLP

Cross Domain Technology Delivery Manager
Circa £80,000 to £85,000 plus great benefits, including up to 10% employer pension contributions, private healthcare, and a company car or car allowance (Work Level 4)
Manchester City Centre (hybrid working)

We're open to applications from people who may require flexible working arrangements, such as condensed working hours. You'll be able to discuss your flexible working requirements during the interview process and at offer stage.

We're looking for a Cross Domain Technology Delivery Manager to join our Colleague Products and Business Platforms team in Manchester to help deliver complex technology change into our existing products and platforms or the brand new products and platforms used by our colleagues and customers. In this role, you'll be responsible for collaborating with internal and external partners to understand what's needed to deliver appropriate and effective technology solutions for our multiple Co-op business areas. This is a hybrid role, which could include working from the office as necessary, typically 4 days per month (find out more about our hybrid working policy at colleagues.coop.co.uk/hybrid-working-policy).

What you'll do

• Be accountable for the delivery and integration of complex , cross domain technology product / platform solutions across Co-op
• Deliver Tech change across multiple business areas, while identifying, resolving, and mitigating any potential risks and issues with a particular focus on managing any inter solution dependencies
• Make sure all platform solutions are designed, delivered, and maintained in line with architectural design, information security, data, service, and engineering principles
• Identify continuous improvement opportunities and share these with relevant product, platform teams
• Maintain a short and long term view of business outcomes aligned to our technology roadmaps

This role would suit people who have

• A good understanding of lean, agile, and other delivery methodologies
• Experience of either delivering technology solutions or as a Technical lead managing complex solution delivery or as a solution integration lead on a major tech transformation
• An understanding and awareness of different technology platforms enterprise organisations may use
• Good communication and relationship-building skills, with the ability to influence and challenge people, of all levels of seniority, inclusively
• Good coaching and mentoring skills, with experience supporting colleagues in their development

We know that some people are less likely to apply for a role if they don't meet all the criteria in the job description. At Co-op, we're committed to building a diverse and inclusive working environment, so if you'd like to apply for this role but your experience doesn't quite meet every point, we'd still encourage you to apply. You may be just the right candidate for the job or other roles we have available.

Why Co-op?

If you've got the skills and experience we're looking for, we can offer you a competitive salary and great benefits package which includes 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services). You'll also get:

• Private healthcare
• A company car or £6,000 car allowance
• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• Access to a subsidised onsite gym (at our Manchester HQ)
• Coaching and training to support your career development
• Wagestream - a money management app that gives you access to a percentage of your pay as you earn it
• Grocery Aid - 24/7 access to a range of emotional, financial, and practical support services for you and your family

Building an inclusive work environment

At Co-op, we're proud to do things a different way. As one of the world's largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we've had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities.

We're actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.

As part of your application, you'll need to complete an online assessment. This assessment typically takes between 45-60 minutes. If you're a current Co-op colleague, this does not need to be completed.

DUTIES AND RESPONSIBILITIES 1. Provide management support for staff and act as preceptor to designated staff 2. To lead the Ward patients services. Review and implement change to the service to support ongoing improvements in clinical practice reflecting capacity and demand issues 3. To liaise with the bed manager and the surgical speciality teams to ensure optimal bed usage 4. Liaise with discharge team/Senior Sisters for optimal bed usage involving ward transfers out 5. Close collaboration with medical staff to ensure realistic and efficient bed usage 6. Assess, plan and implement clinical care and maintain associated patient records 7. To organise daily work schedule and off duty rotas ensuring appropriate and effective skill mix and deployment of staff for appropriate patient needs 8. To assist in maintaining the staff and non-staff budget within agreed limits. 9. Collaborate with other service providers in ensuring the highest possible standards of cleanliness and nutrition are achieved. 10. Be aware of Health and Safety issues and ensure relevant risk assessments are undertaken. 11. Report and record all accidents and complaints according to the agreed policy, investigating speedily and compassionately 12. Ensure all Trust policies and procedures are adhered to and new ones implemented as necessary 13. To ensure all team members adhere to the uniform policy and maintain professional image for the unit 14. Report to Senior Nurse /Modern Matron on patient affairs/activity and staff development. 15. Support those senior staff acting as appraisers to ensure they have a meaningful and achievable appraisal 16. Ensure each designated staff member participates in a personal development plan and act to maximise the potential of others 17. Assist/lead in the recruitment process for the unit 18. Take a progressive approach to the management of short and long-term sickness/absence in collaboration with the Matron/Service Manager and Human Resources 19. Take appropriate action in relation to any disciplinary matter when the need arises and follow procedures as laid down by the Trust. 20. Supervise the requisition of stocks and equipment with care and economy 21. Act up as required TRAINING & EDUCATION 1. To be up to date in all IV training programs (level 1 and 2) including annual updates and competent in all areas of clinical practice 2. Ensure all staff have an appropriate level of training and are offered relevant support 3. Present at training days and at conference 4. Initiate and undertake research and audit which will influence practice 5. Be up to date and competent with other clinical skills such as performing ECGs, basic life support and intermediate life support. 6. Attend all mandatory study days and ensure attendance of all staff PROFESSIONAL 1. Have expert knowledge and be able to advise and support nursing staff within trust & externally regarding surgical admissions and associated issues 2. Liaise closely with the surgical team and other members of the MDT in respect of patient care promoting the highest standard of care 3. Participate in the on call rota for hospital cover out of hours 4. Represent the unit at the Band 7 forum. 5. To highlight areas of improvement/development within the department andundertake relevant projects 6. Keep abreast of issues influencing the Trust both internally and externally andensure senior colleagues and the team have a good understanding of thesame 7. Participate in policy writing for the unit and Trust 8. Be fully aware of the divisional objectives and the Trusts corporate plan PERSONAL 1. Demonstrate a pleasant and approachable manner and help create and promote a good working relationship. 2. Show professional and courteous manner whilst practicing excellent communication skills at all levels 3. To show respect for members of the team and endorse the WARD philosophy of giving mutual support. 4. Being aware of ones own limitations, maintain confidentiality and adherence to NMC Professional Code of Conduct 5. Cooperate in own performance review by indicating learning goals and support needs. 6. Actively seek mentorship / supervision to enable reflection and development within the role. 7. Exercise effective leadership using sound organisation skills and judgement, upholding equality and diversity of colleagues and patients.

DUTIES AND RESPONSIBILITIES Provide administrative support to the CNS/ACPs. Maintain the patient Database and ensure all of the information is up to date and accurate Order supplies and patient information as requested by the CNS/ACPs. Assist the CNS/ACPs with the management of the patient pathway ie ensuring that appointments have been requested and booked. Organise and prioritise the designated workload in order to meet the needs of the service. Assist the CNS/ACPs with handover of patient care to other teams in order to facilitate safe and effective transition of care. Communicate effectively with a range of patients and health and social disciplines. This may include a variety of methods, such as electronic or in person. Triage telephone and email enquiries, using criteria agreed with the core team. Ensure patients/carers know how to contact the service when their condition / needs have changed, including out of hours. Provide general information and support about cancer services, using Trust approved literature. Sign-post patients and relatives/carers to appropriate services such as Maggies and Macmillan in order for them to speak to professionals who are able to discuss issues knowledgeably and impartially. Demonstrate the ability to recognise situations that require rapid response from a health care professional (CNS/ACPs or doctor) and respond appropriately. Evaluate outcomes of care delivery with the registered practitioner. Act as an advocate and facilitator for patients; linking with CNS/ACPs to resolve any issues. Ensure accurate documentation of patient care in accordance with hospital policies and standards. Assist the CNS/ACPs with the roll out of Holistic Needs Assessment and electronic patient outcomes (eproms) within the disease group Professional/Clinical Leadership: To act as a role model to colleagues, and be an effective resource to patients, carers and colleagues. Support clinical developments and projects to promote excellence in patient care. Attend and participate CNS/ACPs Away Days and Strategy Meetings Recognise personal limitations and work within parameters of job description, or as guided by CNS/ACPs. Seek help appropriately. Education and Development. To participate in annual appraisal and accept personal responsibility for growth and development within the role. Ensure compliance with Trust essential training. Attend educational meetings and conferences, appropriate to the role, in order to keep up-dated with current best practice. Together with other professional colleagues, develop information and resources for patients and their carers. Research and Audit Assist CNS/ACPs in audit and evaluation of service delivery and help identify areas for improvement and change.