Total 555 Fresh/Entry Level job vacancies in City of London, London, ec2v 6db

Job Summary:

The Customer Support Specialist is responsible for managing all inbound and outbound customer interactions across multiple channels, including phone, chat, email, and social media. This role ensures consistent, high-quality service, efficient management of high interaction volumes, and adherence to response and resolution times. The specialist will also support campaign management activities, including product promotions, service updates, and customer satisfaction surveys. Availability for customer support from 8AM to 5PM / 9AM to 6PM / 10AM to 7PM / 11am to 8PM, Monday to Sunday, including Malaysia public holidays, is required.

Job Description:

1. Handle all inbound and outbound customer interactions across multiple channels, including phone, chat (WhatsApp, Line, etc.), email, and social media.
2. Ensure seamless and efficient communication with customers across all platforms.
3. Maintain consistency and high-quality service across all communication platforms.
4. Ensure that every customer interaction meets our quality standard.
5. Efficiently manage high volumes of customer interactions while maintaining quality and response times.
6. Maintain a maximum response time of 30 seconds for phone calls and 2 minutes for chat and email.
7. Resolve 90% of customer inquiries, problems, or complaints within the first contact.
8. Implement a clear escalation process for complex issues, ensuring resolution within 24 hours.
9. Conduct follow-up calls or messages to ensure customer satisfaction post-resolution.
10. Assist with outbound calls for product promotions, service updates, and customer satisfaction surveys.
11. Identify and segment the target audience for each campaign.
12. Integrate campaign support with our Customer Satisfaction (CSAT) and Net Promoter Score (NPS) strategy.

 

Job Requirement:

1. Possess a Diploma / Advanced Diploma, Bachelor’s Degree, or equivalent in any field.
2. Preferably at least 1 year of related working experience in a contact center.
3. Experience in managing live chats, emails, and inbound calls.
4. Fresh graduates and experienced applicants are welcome (entry-level will be discussed based on your previous experience).
5. Strong communication skills in email, face-to-face conversations, and messenger discussions.
6. Proficiency in Thai and English, both spoken and written; proficiency in Mandarin is an added advantage.
7. Business writing skills are mandatory.
8. Good typing skills.
9. Strong logical thinking and problem-solving abilities.
10. Ability to work independently in a fast-paced environment.
11. Effective multitasking, prioritization, and time management skills.
12. Demonstrate teamwork consistently.
13. Positive attitude and eagerness to learn.
14. Fast learner with the ability to adapt to changes.
15. Good team player.
16. Willingness to work on a 24/7 shift basis, 5 days a week.

As an information technology intern you’ll get opportunities to utilize your current skills and develop new ones to handle the ever changing requirements of the Information Technology industry. Under the direction and supervision, the incumbent will participate in and/or independently perform the following:

• Design and execute basic test plans and scripts, document system defects and report test results.
• Write installation scripts, install applications on test machines, and validate installations.
• Research and analyze latest information technologies.
• Research and evaluate PC software and operations systems.
• Test potential products.
• Assist clients in the use of standard software applications.
• Perform administrative functions on standard software to manage access and privileges for a variety of users.
• Develop and maintain web pages and web-based applications.
• Develop basic applications including requirements analysis, system design, software development, testing and implementation.
• Provides support to supervisor and staff on projects.
• Gathers, analyzes, and evaluates information for input into problem states.

Starting at $49,716 Per Year (CG 05-09)

As the federal agency whose mission is to ensure the fair and impartial administration of justice for all Americans, the Department of Justice is committed to fostering a diverse and inclusive work environment. To build and retain a workforce that reflects the diverse experiences and perspectives of the American people, we welcome applicants from the many communities, identities, races, ethnicities, backgrounds, abilities, religions, and cultures of the United States who share our commitment to public service.

The Pathways Internship Program gives Interns the opportunity to gain valuable work experience and the opportunity to foster networking relationships.

As a Student Trainee, your typical work assignments may include the following:

• Communicating with internal and external customers.
• Providing clerical support to assigned office.
• Performing data entry, data queries, manipulating and extrapolating data for reports and presentations.
• Using computer and various software to produce written products.

Starting at $31,955 Per Year (GS 3-4)

• Answers the telephone and is the initial office contact.
• Personally responds to routine questions pertaining to the mission and functions of the assigned office. Handles routine requests for information of a recurring nature and refers other inquiries to appropriate staff member in assigned office.
• Reads directives and instructional material pertaining to the functions of the assigned office in order to be aware of new, revised, or amended procedures for that office.
• Performs basic data entry and routine report generation.
• Participates in special projects assigned by the supervisor, team leader and/or higher-level staff within the assigned office.
• Performs a variety of clerical and typing duties in support of the assigned office.
• Establishes, maintains and revises a variety of files and records in connection with the work of assigned office.

Starting at $39,586 Per Year (CG 03-05)

More information about the courses and how the training works can be found in the attached documents. HEE are also expecting to implement anew rule regardingbeneficiaries of their training year funding. We recommend you read this if you plan to apply to future trainings. The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s on this page. The person specification outlines the criteria against which your application form will be assessed.

Are you someone with skills and experience in working with children, young people and their families and have an interest in learning more?

Do you have skills and experience of working with different communities?

Are you passionate about delivering compassionate and high quality support to families referred to a CAMHS service?

Do you want to be a part of widening our access in relation to evidence-based approaches through working together to build sustainable and effective working practices?

If the answer is yes then please apply.

We are recruiting for 2 CAMHS Clinicians in training to deliver Tier 2 work focusing on evidence-based practice for those with Autism and/or a learning disability.

The post holders will obtain a Post Graduate Diploma in Children and Young Peoples Increasing Access to Psychological Services (CYP-IAPT) (1 year course) alongside experience of CAMHS service for 0-18 year olds from a range of child populations. In City and Hackney we are proud of our rich diverse communities and the creative initiatives in place.

Community CAMHS is a friendly and supportive multi-disciplinary team . We are passionate about supporting the emotional well-being of children and families.

The post-holders will work within Community CAMHS, Homerton providing interventions whilst undertaking a programme of training at university to support their practise. The focus will be on CYP-IAPT care principles and evidence based interventions for children and young people.

The PG Dip CYP IAPT Therapy is a ‘Recruit to Train’ course (newly named CYP Psychological Trainings: CYP PT) and as such, prospective students must apply for both a place on the course and a job with one of the Trusts/organizations who have successfully obtained places. The job advertised here goes hand-in-hand with the course and the module staff will also ensure course suitability.

Please be aware the information on your application form (name and contact details, qualifications and prior relevant experience) will be shared with the Anna Freud staff team as part of the recruitment process. By submitting your application to this role, you are agreeing to your details being shared with Anna Freud.

The course runs in conjunction with Anna Freud/UCL from January to December 2025. When the university applications portals open you will be invited to make an application to compliment this application.

Students attend university on approximately 2.5 days per week for teaching and tutorials, and work in the team for the remaining days. The course is fully funded by Health Education England for 1 year and students are not liable for their fees.

Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.

We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).

Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.

Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times.

We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.

Homerton has a proud tradition of supporting and developing its staff, including its well regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.

Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.

More information about the courses and how the training works can be found in the attached documents.

HEE are also expecting to implement a new rule regarding beneficiaries of their training year funding. We recommend you read this if you plan to apply to future trainings.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s on this page.

The person specification outlines the criteria against which your application form will be assessed.


This advert closes on Wednesday 27 Nov 2024

Proud member of the Disability Confident employer scheme

WHAT IS THE PATHWAYS PROGRAM? The Department of the Treasury's Intern Program affords experiences in the Federal Government intended to introduce possible careers in the civil service to individuals who are currently enrolled students. Successful applicants are placed in a dynamic, developmental program with the potential to lead to a civil service career in the Federal Government.

WHERE CAN I FIND OUT MORE ABOUT THE PATHWAYS PROGRAM? For additional information regarding the Pathways Program, please refer to the following website: www.usajobs.gov/StudentsAndGrads / OPM Intern Program information page

WHAT IS THE PLANNING & FINANCE DIVISION? The Planning & Finance Division (PFD) has a variety of responsibilities for the Office of Chief Counsel including, formulation and execution of Counsel's annual budget, performance metrics and reporting, corporate data analysis, coordination of Counsel's case management systems, internal survey design, administration, and analysis, strategic planning, business continuity planning, and program administration. PFD is staffed by Management and Budget Analysts as well as Systems Coordinators. PFD produces regular workload and resource reports (e.g., quarterly business performance reviews) and analysis that supports program costing (e.g., user fee cost-setting). PFD also responds to GAO, TIGTA, IRS CFO, and others on topics that require organizational and management data. In addition, PFD often collaborates with and cross assigns analysts to other Counsel Business Units when the projects require PFD skill sets or custom analytics (e.g., employee engagement, Enterprise Risk Management, and change management).

As Management Analyst Trainee based in the Office's Planning and Finance Division you will gain exposure to data analysis, survey design & administration, information systems projects, performance management, emergency preparedness, staffing analytics, human resources and training development, program management, and other challenging work. By offering a broad exposure to multiple areas, our internship is a great place to start for aspiring public sector administrators.

The following are the duties of the Student Trainee (Management Analyst) at the GS-07. You will have the opportunity to learn to perform these duties and will receive training to help you grow in this developmental position.

• Developing and analyzing performance management metrics used in the analysis and review of management goals and accomplishments;
• Serving on project teams to assist with administering customer satisfaction surveys;
• Assisting with studying employee/organizational efficiency and productivity and recommending changes to work methods and procedures;
• Using automated case management systems and other systems in order to identify and extract data for management studies;
• Researching and assembling information, analyzing issues, and recommending solutions to administrative procedures and/or processes;

Following the completion of program requirements, interns may be considered for non-competitive conversion to a career-conditional or term appointment. Conversion requirements include but are not limited to:

• Complete at least 640 hours of work experience acquired through the Internship Program
• Complete their degree or certificate requirements
• Meet the qualification standards for the position to which the Intern will be converted
• Meet agency-specific requirements as specified in the Participant's Agreement, and
• Perform their job successfully.

If you are converted after completion of internship, you will be placed into a Management Analyst position with non-competitive promotion potential to the GS-13 grade level.

All conversion requirements will be identified in the Participant Agreement.

Starting at $55,924 Per Year (GS 7)

Would you like to join a company that offers full training and support to kick start a career in the Water Industry?
Do you have a full clean driving licence?
My client is recruiting for Trainee Field Technicians who will be covering the North London area.
The successful candidate will be trained to find water leaks on the underground water networks.
This role is working days - 40 hours per week
This is a temporary to permanent role for the right candidate.
Benefits of the Trainee Field Technician:
• Monday – Friday working
• Company van/fuel card provided
• Excellent training programme
• Fantastic career progression
Trainee Field Technician responsibilities:
• To assist in detailed surveys to identify the type and location of water leakage
• Assist repair gangs by providing leak detection services
• Assist in survey work/project work not normally associated with day-to-day leak detection
• To assist in adequate and accurate completion of all paperwork (including time sheets, survey forms, leak details and other duties as required
• Possess basic computer skills as you will be uploading data onto a laptop
• It is essential that you hold a full and valid driving licence as you are required to drive for the role
Full training will be given on the following:
• EUSR Water Hygiene Training
• Unit 2 Street Works
This Trainee Field Technician role would suit candidates with the following:
• Graduates
• Ex-Forces
• Drivers / Driving (Multi Drop, Meter Readers, Delivery Drivers)
• People with a manual working/outdoor background
Please note that this role is subject to compulsory drug and alcohol testing.
If you are looking for a fantastic career as a Trainee Field Technician and want to work for a forward-thinking Company then apply now with your current updated CV.
Due to the high volume of applications, we receive we are not always able to reply to all applications. If you haven’t heard back from us within 2 weeks, then please accept that your application has been unsuccessful for the role we currently have advertised.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job. Finlay Jude Associates Ltd acts as an employment agency.

Would you like to join a company that offers full training and support to kick start a career in the Water Industry?
Do you have a full clean driving licence?
My client is recruiting for Trainee Field Technicians who will be covering the North London area.
The successful candidate will be trained to find water leaks on the underground water networks.
This role is working days - 40 hours per week
This is a temporary to permanent role for the right candidate.
Benefits of the Trainee Field Technician:
• Monday – Friday working
• Company van/fuel card provided
• Excellent training programme
• Fantastic career progression
Trainee Field Technician responsibilities:
• To assist in detailed surveys to identify the type and location of water leakage
• Assist repair gangs by providing leak detection services
• Assist in survey work/project work not normally associated with day-to-day leak detection
• To assist in adequate and accurate completion of all paperwork (including time sheets, survey forms, leak details and other duties as required
• Possess basic computer skills as you will be uploading data onto a laptop
• It is essential that you hold a full and valid driving licence as you are required to drive for the role
Full training will be given on the following:
• EUSR Water Hygiene Training
• Unit 2 Street Works
This Trainee Field Technician role would suit candidates with the following:
• Graduates
• Ex-Forces
• Drivers / Driving (Multi Drop, Meter Readers, Delivery Drivers)
• People with a manual working/outdoor background
Please note that this role is subject to compulsory drug and alcohol testing.
If you are looking for a fantastic career as a Trainee Field Technician and want to work for a forward-thinking Company then apply now with your current updated CV.
Due to the high volume of applications, we receive we are not always able to reply to all applications. If you haven’t heard back from us within 2 weeks, then please accept that your application has been unsuccessful for the role we currently have advertised.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job. Finlay Jude Associates Ltd acts as an employment agency.

Would you like to join a company that offers full training and support to kick start a career in the Water Industry?
Do you have a full clean driving licence?
My client is recruiting for Trainee Field Technicians who will be covering the North London area.
The successful candidate will be trained to find water leaks on the underground water networks.
This role is working days - 40 hours per week
This is a temporary to permanent role for the right candidate.
Benefits of the Trainee Field Technician:
• Monday – Friday working
• Company van/fuel card provided
• Excellent training programme
• Fantastic career progression
Trainee Field Technician responsibilities:
• To assist in detailed surveys to identify the type and location of water leakage
• Assist repair gangs by providing leak detection services
• Assist in survey work/project work not normally associated with day-to-day leak detection
• To assist in adequate and accurate completion of all paperwork (including time sheets, survey forms, leak details and other duties as required
• Possess basic computer skills as you will be uploading data onto a laptop
• It is essential that you hold a full and valid driving licence as you are required to drive for the role
Full training will be given on the following:
• EUSR Water Hygiene Training
• Unit 2 Street Works
This Trainee Field Technician role would suit candidates with the following:
• Graduates
• Ex-Forces
• Drivers / Driving (Multi Drop, Meter Readers, Delivery Drivers)
• People with a manual working/outdoor background
Please note that this role is subject to compulsory drug and alcohol testing.
If you are looking for a fantastic career as a Trainee Field Technician and want to work for a forward-thinking Company then apply now with your current updated CV.
Due to the high volume of applications, we receive we are not always able to reply to all applications. If you haven’t heard back from us within 2 weeks, then please accept that your application has been unsuccessful for the role we currently have advertised.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job. Finlay Jude Associates Ltd acts as an employment agency.

MidPlaza Holding is looking for a highly motivated and dynamic Finance Management Trainee to join our Corporate Office team. This program is designed for recent graduates with a passion for finance, providing hands-on experience and exposure to various financial functions within the organization. The Finance Management Trainee will participate in training programs and work closely with experienced finance professionals to develop their skills and knowledge in financial management, analysis, and reporting. This is an excellent opportunity to kickstart your career in finance with a reputable company.

Responsibilities:

• Assist in daily financial operations.
• Support the financial reporting process by gathering data and preparing reports.
• Participate in budgeting and forecasting activities.
• Conduct financial analysis to support decision-making processes.
• Collaborate with various departments to gain a comprehensive understanding of business operations.
• Engage in training sessions and development programs to enhance financial skills and knowledge.

• Bachelor’s Degree, from Accounting, Finance, Business, or Economics from reputable universities.
• Minimum GPA: 3.0
• Fresh graduate or maximum of 2 years work experience
• Strong verbal, written, and presentation in English skill
• Proficient in Microsoft Office, especially Microsoft Excel
• Leadership experiences in campus or student organizations
• Growth mindset, resilience and ability to adapt
• Numerical and analytical thinking
• Willing to be placed in any of the MidPlaza’s Business Unit

• Private Health Insurance
• Training & Development

The major duties of the STUDENT TRAINEE (Maintenance Worker) position include, but are not limited to, the following:

• Performs minor and/or rough carpentry repairs using simple measures and hand tools.
• Performs minor painting tasks using brushes and/or rollers.
• Performs minor plumbing repairs.
• Assists higher graded Maintenance Workers or tradesmen in the performance of their work.
• Performs simple and routine maintenance and repair of grounds, exterior structures, buildings, equipment, and related utilities.

Starting at $23.72 Per Hour (WG 5)

Please note this is part of the London wide recruitment process for training places. If you have already applied for a CBT training role via an NHS Talking Therapies service, you do not need to apply for this role. We would advise that you only apply for the service you wish to prioritise. Please note that if you have applied for more than one London service, your application maybe withdrawn from the process. The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

The successful applicant will study for a Certificate of Higher Education in Pharmacy Technician Practice (L4). One day a week will be dedicated towards the study component of the course where candidates can study from home completing their interactive training modules. The remaining days will be spent in the workplace on the vocational part of the training. You will be expected to carry out some study in your own time to complete this course. In addition, competence-based workplace assessments will be carried out in the Pharmacy Department and on the wards. Once qualified, you will be able to register with the General Pharmaceutical Council as a Pharmacy Technician. You should want to work as part of a large team and have a keen desire to learn. This will mean developing a responsible and professional attitude to performing skilled tasks in a safe, accurate and timely manner. Your training will cover a full range of duties at St Marys Hospital Pharmacy, including dispensing (for outpatients, in-patients, and discharge medicines), pharmacy stores and procurement, ward top up, medicines management, patient counselling, mental health dispensing and more. Applicants should have excellent communication skills, be flexible and be able to work under pressure. The ability to prioritise work and use own initiative is also important. A minimum of 5 GCSE's grade C or above (4-9), or equivalent* and must include English language, Maths, Science. Formal evidence for all qualifications i.e Certificate from awarding organisations is requiredat interview.Please note that a Statement of results issued by the applicants school is not acceptable. If not UK qualifications, then individuals must prove equivalence at application (at own expense). To be eligible for the apprenticeship you must hold an English qualification from the UK, Functional skills L2 is acceptable. Salary : Band 4 Annex 21 applied £29,114 @ 70% = £20, 379 pro rata, per annum for the 1st year / £29,114 @ 75% = £21,835 pro rata, per annum for the second year (based on 2024/2025 NHS pay scale) The post will be in accordance with Agenda for Change Terms and Conditions of employment and remuneration will be in line with Annex 21 pay uplifted to the current adult National Living Wage £22,308 pro rata per annum

Looking for an exciting Pharmacy career opportunity in the NHS?

We are seeking an enthusiastic and motivated person to join our dedicated team to train as a Pre-registration Trainee Pharmacy Technician (PTPT) in a nationally approved and recognised apprenticeship.

Earn while you learn with our 2-year apprenticeship scheme, studying largely via distance learning with the University of East Anglia.



Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.

For an overview of the main duties of the role please see the 'Job Description and Main Responsibilities' section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.

We are passionate about providing excellent CARE, which is why our values are Compassion, Accountable, Respect and Everyone counts. Our mission is to make sure that our community is at the heart of everything we do and that we hold our values across all our services.

We are committed to endorsing inclusion, diversity and multiculturalism throughout out services and as such, our procedures and policies ensure that applicants are always treated fairly throughout the recruitment process.

Why not come and see for yourself the CARE we give to our patients and staff. Apply to be part of our team today.

Working for our Trust brings a variety of benefits, including an onsite day nursery, cycle-to-work scheme, discounts at local businesses and gyms, and the opportunity to hire Trust’s beach hut in Ryde. We offer many flexible working opportunities, speak to us about how we might be able to accommodate a flexible working arrangement for you and if it works for the service, we will do our best to make it work for you.

The Isle of Wight is a unique and stunning gem located off the South Coast of England, a short ferry journey from Portsmouth and Southampton, with journey times taking from as little as 10 minutes. London can be reached in 90 minutes by rail from Southampton or Portsmouth. The island offers an amazing coastline with beautiful countryside, year-round events, festivals and award-winning attractions.

Our 2020-2025 strategy sets out to ensure that we continue to be a provider of excellent and compassionate care. As part of this strategy, we are proactively taking steps to ensure that we recruit and retain the highest.

The successful applicant will study for a Certificate of Higher Education in Pharmacy Technician Practice (L4). One day a week will be dedicated towards the study component of the course where candidates can study from home completing their interactive training modules. The remaining days will be spent in the workplace on the vocational part of the training.

You will be expected to carry out some study in your own time to complete this course. In addition, competence-based workplace assessments will be carried out in the Pharmacy Department and on the wards. Once qualified, you will be able to register with the General Pharmaceutical Council as a Pharmacy Technician.

You should want to work as part of a large team and have a keen desire to learn. This will mean developing a responsible and professional attitude to performing skilled tasks in a safe, accurate and timely manner. Your training will cover a full range of duties at St Mary’s Hospital Pharmacy, including dispensing (for outpatients, in-patients, and discharge medicines), pharmacy stores and procurement, ward top up, medicines management, patient counselling, mental health dispensing and more.

Applicants should have excellent communication skills, be flexible and be able to work under pressure. The ability to prioritise work and use own initiative is also important.

A minimum of 5 GCSE's grade C or above (4-9), or equivalent* and must include English language, Maths, Science.

Formal evidence for all qualifications i.e Certificate from awarding organisations is required at interview. Please note that a ‘Statement of results’ issued by the applicant’s school is not acceptable.

If not UK qualifications, then individuals must prove equivalence at application (at own expense). To be eligible for the apprenticeship you must hold an English qualification from the UK, Functional skills L2 is acceptable.

Salary : Band 4 Annex 21 applied £29,114 @ 70% = £20, 379 pro rata, per annum for the 1st year / £29,114 @ 75% = £21,835 pro rata, per annum for the second year (based on 2024/2025 NHS pay scale)

The post will be in accordance with Agenda for Change Terms and Conditions of employment and remuneration will be in line with Annex 21 pay uplifted to the current adult National Living Wage £22,308 pro rata per annum


This advert closes on Tuesday 19 Nov 2024

Proud member of the Disability Confident employer scheme