Total 12 Fresh/Entry Level job vacancies in City of London, London, EC2V 6DB

Background on the role:

Our Contact Centre Sales and Service Representatives play a critical role in our organization, acting as the primary point of contact for our customers. As a Customer Service Representative, you will be responsible for delivering exceptional service by assisting customers with their questions, concerns, and requests. This includes resolving issues efficiently, providing accurate product information and ensuring positive overall experience. Your ability to listen and understand customer needs will be key in ensuring customer satisfaction and support with revenue generation via Sales through Service.

Why join us?

Build your career with an ever-growing, fast paced, dynamic team. A team which lives by “Speak Up” culture, who “works hard and plays hard”, who values diversity, who wants you to not just to stay but want to come to work, whose leaders will spend time with you, invest in your development, and promotes work – life balance.

What you’ll do:

Impact on the Business:

Competent in handling a range of banking enquiries to successfully support a customer in their banking needs. Handling inbound and outbound (where appropriate) customer interactions. Delivering a strong customer experience through each interaction, demonstrating ownership to drive first call resolution.

Customers / Stakeholders:

Adheres and drives HSBC’s values and behaviors in every customer interaction, always doing what is right. Focusing on our customer’s current requirements, while anticipating their changing future needs and priorities. Working hard to meet these needs, which could include supporting them with access to online facilities, banking products and services to helping them manage their accounts. Always delivering open and honest communication through the conveying of information in a simple and understandable ways to build customer relations. Taking personal responsibility for driving the right customer outcomes in a fast paced and changing environment.

Leadership & Teamwork:

A genuine interest in customers and a passion for the service you provide. Able to adapt to innovation and technological change to work smarter, improve service and connect with our customers more sustainably. Embraces and implements change that will improve our business performance. Ability to follow established procedures and use personal judgement to support customers. Demonstrates resilience to pressure and the challenges this brings while adapting to critical work demands with flexibility. Able to demonstrate an understating of the risks associated with role and responsibilities and the impact these have. Proactive desire for self-development in skills required to further support our customers and better their banking experience.

Operational Effectiveness & Control:

Suggests ideas and contributes to implementing of change to better support our customers. Responsible for own development and actively seeks ways to better their own skills and capabilities. Adherence to documented policies and procedures, whilst maintaining quality and compliance standards through use of various support tools and escalation points. Promotes and encourages the highest level of customer service in every interaction. Ability to effectively manage work schedules well, by being ready and available to handle customers’ enquiries efficiently. 

Qualifications

What you will need to succeed in the role:

• Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development.
• Takes pride in delivering what is promised in line with the customer and service expectations taking ownership and helping to drive first contact resolution whiles catering to need-based solutions.
• Ability to work in a high-volume, fast paced changing environment as required.
• Proficiency with personal computers and basic software packages and specialised applications.
• Excellent communication skills and is polite and friendly at all times.
• Equipped to deal with customer conversations by displaying patience and empathy.
• Ability to follow process and procedures to mitigate risk/errors.
• Must be competent to handle a set of core skills required for the role which includes general banking and credit card queries.

What additional skills will be good to have?

• Resilience in role will support the role holders in working in a busy work environment irrelevant of location.
• Regular changes to procedures and advances in technology will regularly impact the role holder. Therefore, pro-activeness and ability to embrace change will ensure success.
• A passion for continued learning will also support the role holder in their ability to gain stronger and better skills and capabilities.
• Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above. 
• As per business demand, candidates with immediate right to work locally and no relocation need will be prioritised. 
• The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role. 

Perks & Benefits

• Employee equity
• Central location

### Job Scope:

- *Outbound Calls*: Notify customers of delinquent accounts regarding outstanding and overdue payments.

- *Repayment Arrangements*: Assist customers in making workable repayment arrangements.

- *Issue Clarification*: Explain and clarify non-payment issues with customers.

- *Follow-Up*: Conduct follow-up calls with customers.

- *Record Keeping*: Maintain records of collections and account statuses.

### Working Days & Hours:

- *Monday to Thursday*: 8:45 AM – 5:45 PM

- *Friday*: 8:45 AM – 4:45 PM

- *Alternate Saturday*: Half day (claimable as overtime, depending on workload)

- *Sunday*: Off

### Employment Details:

- *Contract*: 1-year contract under ASK agency, renewable based on performance.

- *Salary*: Basic salary of RM2000, with additional earnings based on overtime allowances.

### Intake and Locations:

- *Intake*: Twice a month

- *Work Locations*:

 - Mercu Maybank, I-City, 40000 Shah Alam, Selangor

 - Etiqa Twin Towers, No. 11, Jalan Pinang, Kuala Lumpur, 50450 Kuala Lumpur

 - Menara Maybank, 100, Jalan Tun Perak, 50050, Kuala Lumpur (nearby Masjid Jamek LRT Station)

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport

角色背景：

我們的聯絡中心銷售和服務代表在我們的組織中發揮關鍵作用，是客戶的主要聯絡點。作為客戶服務代表，您將負責透過協助客戶解決問題、疑慮和請求來提供卓越的服務。這包括有效解決問題、提供準確的產品資訊以及確保積極的整體體驗。您傾聽和理解客戶需求的能力將是確保客戶滿意度和支持透過銷售服務創造收入的關鍵。

為什麼加入我們？

與不斷成長、快節奏、充滿活力的團隊一起打造您的職業生涯。一個以“大聲說出來”文化為生的團隊，他們“努力工作，努力玩耍”，重視多樣性，希望你不僅留下來，而且願意來工作，他們的領導者會花時間和你在一起，投資於你的工作。

你會做什麼：

對業務的影響：

能夠處理一系列銀行查詢，成功支援客戶的銀行業務需求。處理入站和出站（如果適用）客戶互動。透過每次互動提供強大的客戶體驗，展示推動首次呼叫解決的所有權。

客戶/利害關係人：

在每次客戶互動中堅持並推動匯豐銀行的價值觀和行為，始終做正確的事。專注於客戶當前的需求，同時預測他們未來不斷變化的需求和優先事項。努力滿足這些需求，其中可能包括支援他們存取線上設施、銀行產品和服務，以幫助他們管理帳戶。始終透過以簡單易懂的方式傳達訊息來進行開放和誠實的溝通，以建立客戶關係。承擔個人責任，在快節奏和不斷變化的環境中推動正確的客戶成果。

領導力與團隊合作：

對客戶的真正興趣和對您提供的服務的熱情。能夠適應創新和技術變革，更聰明地工作、改善服務並更永續地與客戶建立聯繫。擁抱並實施變革，以提高我們的業務績效。能夠遵循既定程序並利用個人判斷來支持客戶。表現出對壓力及其帶來的挑戰的適應能力，同時靈活地適應關鍵的工作需求。能夠證明對與角色和責任相關的風險及其影響的理解。積極渴望自我發展所需的技能，以進一步支持我們的客戶並改善他們的銀行體驗。

營運效率與控制：

提出想法並幫助實施變革，以更好地支持我們的客戶。對自身發展負責，並積極尋求提高自身技能和能力的方法。遵守書面政策和程序，同時透過使用各種支援工具和升級點來維持品質和合規標準。在每次互動中促進和鼓勵最高水準的客戶服務。能夠有效地管理工作日程，並做好準備並有效地處理客戶的詢問。

資格

要在這個職位上取得成功，您需要具備以下條件：

• 必須靈活、以客戶為中心，並有能力在尋求回饋和開放發展的團隊環境中蓬勃發展。
• 自豪地交付符合客戶和服務期望的承諾，並在滿足基於需求的解決方案的同時幫助推動首次聯繫解決。
• 能夠根據需要在大批量、快節奏變化的環境中工作。
• 熟練使用個人電腦和基本軟體包以及專業應用程式。
• 出色的溝通技巧，並且始終保持禮貌和友好。
• 能夠透過表現出耐心和同理心來處理客戶對話。
• 能夠遵循流程和程序來降低風險/錯誤。
• 必須有能力處理該職位所需的一系列核心技能，其中包括一般銀行業務和信用卡查詢。

擁有哪些額外技能會比較好？

• 角色彈性將支援角色持有者在與地點無關的繁忙工作環境中工作。
• 程序的定期變更和技術的進步將定期影響角色持有者。因此，積極主動和擁抱變革的能力將確保成功。
• 對持續學習的熱情也將支持角色持有者獲得更強更好的技能和能力。
• 相關經驗或技能較少的候選人可能會獲得比上述更低的全球職業等級。
• 根據業務需求，優先考慮可立即在當地工作且無需搬遷的候選人。
• 該職位的選定候選人將需要接受更嚴格的審查。根據當地法律，這將要求個人在招聘過程中令人滿意地通過一系列額外檢查，並且如果被任命擔任該職位，則需要持續進行。對於最初完成檢查時和/或持續進行檢查時出現的任何重大不利結果，匯豐集團保留其可能採取的任何措施的立場。有關該職位強化審查的更多信息，請聯繫該職位的招聘人員。

津貼和福利

• 員工股權
• 中心位置

### 工作範圍：

- *外撥電話*：通知客戶有關未付款項和逾期付款的拖欠帳戶。

- *還款安排*：協助客戶做出可行的還款安排。

- *問題澄清*：向客戶解釋並澄清未付款問題。

- *跟進*：與客戶進行電話跟進。

- *記錄保存*：維護收款和帳戶狀態的記錄。

### 工作日和時間：

- *週一至週四*：上午 8:45 至下午 5:45

- *週五*：上午 8:45 – 下午 4:45

- *隔週六*：半天（依工作量可申請加班）

- *週日*：關閉

### 就業詳情：

- *合約*：ASK 代理商簽訂的為期 1 年的合同，可根據績效續約。

- *薪水*：基本薪水 RM2000，還有基於加班津貼的額外收入。

### 入學時間和地點：

- *攝取量*：每月兩次

- *工作地點*：

- Mercu Maybank, I-City, 40000 Shah Alam, Selangor

- Etiqa Twin Towers, No. 11, Jalan Pinang, Kuala Lumpur, 50450 吉隆坡

- Menara Maybank, 100, Jalan Tun Perak, 50050, Kuala Lumpur（靠近 Masjid Jamek 輕軌站）

津貼和福利

• 津貼（旅費、交通費等）
• 附近的公共交通

Objective of the position

Will be responsible for transport operations for Australia and New Zealand. Will also take ownership of all transport management processes for the company's operation.

Main Task

• Manage transport operation (inbound, outbound) for bulk and packaged with different modes of transportation.
• Evaluate, monitor and improve the performance of 3rd party service providers, handle non-conformance service issues; participate and support 3rd party service provider selection.
• Optimize transportation processes based on market surveys and business feedback to meet customer and company requirements.
• Coordination and management of service provider for vehicle placement.
• Tracking delivery of products to customer (monitoring of transit vehicles, shipments)
• Ensure transportation safely.
• Evaluate service provider performance on monthly basis in line with company's standards.
• Coordination and management of order management.
• Ensuring timely delivery of goods to customer.
• Coordination with environment, Health Safety, insurance and service provider in a case of accidents.
• Ensuring utilization of dedicated vehicles.
• Insurance management (raising insurance claim and recovery) incl. management of recovery from service provider.

Minimum Education and Qualification:

• Graduate, Post Graduate Diploma or Supply Chain is preferred
• 2 - 6 years experience in supply chain

Technical & Professional Knowledge:

• Hands on experience in SAP (Order To Cash/ Transport Management) processes would be advantage
• Experience in Chemical industry is preferred.
• Extensive knowledge of transportation market working of 3rd Party Logistics (3PL) service providers etc. required.
• Good understanding of the products/services of relevant business segments and functions at sub-regional level
• Service excellence competencies.
• Core skills including; Act with entrepreneurial drive, develop self and others, demonstrate customer focus, and collaborate for achievement.
• Job related preferred skills; Team work, Market awareness, and Attention to detail.

Perks & Benefits

• Employee equity

Requirements:

• Minimum SPM holder
• At least 1 year experience in call center (inbound/outbound)
• Ability to work in shifts
• Excellent communication in English & Bahasa.

Jobscope:

• Handle incoming customer calls and resolve inquiries in a professional manner
• Provide accurate information about products, services, and policies
• Address customer complaints, follow up on issues, and ensure customer satisfaction
• Document interactions and update customer records

Benefits:

• OT Claim
• EPF
• SOCSO
• Medical Coverage

Location: Kuala Lumpur

Company: A leading brokerage firm

Job Summary:

We are seeking an enthusiastic and motivated Trainee Broker to join our team. The ideal candidate will possess a pleasant personality, strong PR and marketing skills, and an outspoken and outgoing demeanor. This role offers an excellent opportunity to learn the ins and outs of the brokerage industry while contributing to the company's growth.

Key Responsibilities:

• Develop and maintain strong relationships with clients, ensuring high levels of customer satisfaction.
• Participate in PR, marketing, socializing, networking, and entertainment activities to promote the company and its services.
• Engage with potential clients through various channels, including networking events, social media, and community outreach.
• Support the preparation and execution of marketing campaigns and strategies.
• Attend training sessions and workshops to enhance knowledge and skills in brokerage and marketing.

Qualifications:

• A pleasant and approachable personality with excellent interpersonal skills.
• Strong PR and marketing skills, with a knack for engaging and attracting clients.
• Outspoken and outgoing, with the ability to confidently communicate with diverse audiences.
• Self-motivated and eager to learn, with a proactive approach to tasks.
• Good command of English.

Daphne

60165558277 (available on Whatsapp)

Perks & Benefits

• Personal development opportunities
• Paid training and development

Responsibilities:

• Manage transport operations (inbound/outbound) for bulk and packaged goods using various transportation modes.
• Evaluate, monitor, and improve performance of 3rd party service providers; manage non-conformance issues and support service provider selection.
• Optimize transportation processes based on market research and customer feedback to meet business needs.
• Coordinate vehicle placements and track product deliveries, ensuring timely customer delivery.
• Ensure transportation safety, manage insurance claims, and recovery processes.
• Evaluate service provider performance monthly in alignment with company standards.

Requirements:

• Bachelor's Degree or Diploma in Supply Chain/ Logistic/ Transportation Management or related field preferred.
• 0 - 2 years of experience in transport operations (fresh graduates are welcome to apply!)
• SAP knowledge (Order to Cash/Transport Management) is an advantage.
• Experience in the chemical industry and 3rd party logistics (3PL) is preferred.
• Strong understanding of transportation and logistics operations.

Highlights

• Contract Position (Renewable)
• Hybrid Mode basis - Office + WFH
• Exposure into Share Service Centre 
• LRT Reachable (LRT Abdullah Hukum/Kerinchi)
• Support ANZ (Australia and New Zealand) 
• Working hours: Follows ANZ working hours and Public Holidays

職責：

• 使用各種運輸方式管理散裝和包裝貨物的運輸作業（入庫/出庫）。
• 評估、監控和改進第三方服務提供者的績效；管理不合格問題並支援服務提供者的選擇。
• 根據市場研究和客戶回饋優化運輸流程，以滿足業務需求。
• 協調車輛放置並追蹤產品交付，確保及時向客戶交付。
• 確保運輸安全、管理保險索賠和恢復流程。
• 根據公司標準每月評估服務提供者的績效。

要求：

• 供應鏈/物流/運輸管理或相關領域的學士學位或文憑優先。
• 0 - 2年運輸營運經驗（歡迎應屆畢業生申請！）
• SAP 知識（訂單到現金/運輸管理）是一個優勢。
• 有化工產業及第三方物流（3PL）經驗者佳。
• 對運輸和物流運作有深入的了解。

亮點

• 合約部位（可續約）
• 混合模式基礎－辦公室+在家辦公
• 走進共享服務中心
• 輕軌可達（輕軌 Abdullah Hukum/Kerinchi）
• 支持ANZ（澳洲和紐西蘭）
• 工作時間：遵循 ANZ 工作時間和公共假期

該職位的目標

將負責澳洲和紐西蘭的運輸業務。也將負責公司營運的所有運輸管理流程。

主要任務

• 管理散裝和包裝不同運輸方式的運輸作業（進站、出站）。
• 評估、監控和改善第三方服務提供者的績效，處理不合格的服務問題；參與並支持第三方服務提供者的選擇。
• 根據市場調查和業務回饋優化運輸流程，以滿足客戶和公司的要求。
• 車輛安置服務提供者的協調和管理。
• 追蹤向客戶交付產品（監控運輸車輛、貨運）
• 確保運輸安全。
• 根據公司標準每月評估服務提供者的績效。
• 訂單管理的協調與管理。
• 確保及時將貨物交付給客戶。
• 在發生事故時與環境、健康安全、保險和服務提供者進行協調。
• 確保專用車輛的使用。
• 保險管理（提高保險理賠和追償），包括。管理服務提供者的恢復。

最低教育程度和資格：

• 研究生、研究生文憑或供應鏈優先
• 2 - 6年供應鏈經驗

技術和專業知識：

• 具有 SAP（訂單到現金/運輸管理）流程的實務經驗將是優勢
• 有化學工業經驗者優先。
• 需要對第三方物流 (3PL) 服務提供者等的運輸市場運作有廣泛的了解。
• 對次區域相關業務部門和職能的產品/服務有充分的了解
• 卓越的服務能力。
• 核心技能包括；具備創業動力，發展自我和他人，表現出以客戶為中心，並合作取得成就。
• 與工作相關的首選技能；團隊合作、市場意識和對細節的關注。

津貼和福利

• 員工股權

要求：

• 最低 SPM 持有者
• 至少 1 年呼叫中心經驗（來電/呼出）
• 能夠輪班工作
• 英語和印尼語溝通良好。

工作範圍：

• 以專業的方式處理客戶來電並解決疑問
• 提供有關產品、服務和政策的準確信息
• 處理客戶投訴，跟進問題，確保客戶滿意度
• 記錄互動並更新客戶記錄

好處：

• 加班索賠
• 公積金
• 社會保險協會
• 醫療保險

地點：吉隆坡

公司：某領先經紀公司

工作總結：

我們正在尋找一位熱情且積極進取的見習經紀人加入我們的團隊。理想的候選人應擁有愉快的個性、強大的公關和行銷技巧以及直言不諱、外向的舉止。這個角色提供了一個絕佳的機會來了解經紀行業的來龍去脈，同時為公司的發展做出貢獻。

主要職責：

• 與客戶建立並維持牢固的關係，確保高水準的客戶滿意度。
• 參與公關、行銷、社交、網路和娛樂活動，以宣傳公司及其服務。
• 透過各種管道與潛在客戶互動，包括社交活動、社群媒體和社區外展。
• 支持行銷活動和策略的準備和執行。
• 參加培訓課程和研討會，以增強經紀和行銷方面的知識和技能。

資格：

• 個性開朗、平易近人，具有優秀的人際溝通能力。
• 強大的公關和行銷技能，具有吸引和吸引客戶的技巧。
• 直言不諱、外向，能夠自信地與不同的受眾溝通。
• 自我激勵，渴望學習，積極主動地完成任務。
• 良好的英語能力。

芫

60165558277（可透過 Whatsapp 取得）

津貼和福利

• 個人發展機會
• 有薪培訓和發展