Total 65 information technology job vacancies in kensington and chelsea london s71 1ul

To coordinate requirements and responses from both internal and external stakeholders with regards to FOIs and SARs service delivery. Act as the first point of contact for Information Governance enquiries, some of which will be of a confidential nature, referring callers onward where appropriate. Assist with Information Governance audits of clinical and corporate departments to ensure compliance information governance standards. Manage and update the information governance staff intranet and website pages. Promote and raise awareness of information governance by working with the Information Governance Manager to plan, organise and deliver training programmes to all levels of staff in the organisation. This includes staff induction, mandatory training and face to face. Assist and monitor Information Governance training reports and chasing staff members who are non-compliant Working within Trust policies and procedures, legislation and NHS standards. To maintain confidentiality and observe data protection guidelines. Attend internal and external meetings representing the information governance team To liaise and consult with departments, officers, local authorities, outside bodies and individuals as necessary by building a network of champions to support you in the role. Plan and manage own workload to weekly, monthly and annual timescales to ensure continuity of service. Demonstrate excellent time management skills and ability to work under pressure and meet tight deadlines. Supporting the implementation of Trust policies, strategies and supporting procedures. Undertake systematic Data Protection Act compliance audits in accordance with national guidance. Participate in team, professional and personal development activities and promote a commitment to continuous development and improvement. Support with requirements of the Data Security and Protection toolkit submission Support with the maintenance of the Information Asset Register and registration of new Assets and Administrators Deliver against agreed objectives, achieving quality outcomes. Organise meetings or events and assist in the diary management requirements of individuals in connection with IG projects.

Radiology Department Assistant - Main Duties and Responsibilities To assist in any administrational duties required to ensure a full outpatient service is provided in the Outpatient reception, Outpatient Call centre and the Booking Teams. To be flexible to a wide range of duties and appropriate tasks on rotation as designated by the Outpatients Supervisor in order to ensure the smooth running of the department. Including covering for colleagues in times of sickness/absence and high workloads. Greet patients and visitors in a pleasant and professional manner, providing a courteous reception service. Excellent communication skills and ability to deal with queries from patients, relatives and carers. To proactively deal with potential situations of conflict, to diffuse and prevent patient complaints. To regularly deal with patients either face to face or via telephone or email who may be emotional or challenging. Liaison with staff both within and outside of the department, GP surgeries and other healthcare professionals on any matters relating to patient referrals/queries. Answer all telephone calls into the department promptly in line with the Outpatient Call centre KPIs, speaking to our patients and callers with respect and courtesy, be positive and helpful in providing excellent service and assistance. To participate in call reviews and call monitoring to achieve department KPIs. To monitor and action all incoming emails to generic outpatient team inboxes. Ensure all patient demographics are captured accurately and any changes updated on the Trust PAS when notified. To manage new referrals and outpatient appointment waiting lists in line with RTT national targets. To receive and respond to appointment requests. Booking, cancelling, and rescheduling all new and follow up outpatient appointments in line with the Access Policy and agreed clinic booking rules via the Trusts PAS systems. Liaise with relevant specialty service managers and teams to escalate capacity, waiting list and service issues that require urgent action. To check patients in and out of their appointments in real time via the Trusts PAS systems. Complete the checking out process, recording the appropriate outcome and 18-week RTT status documented on the outcome form and booking any respective appointments, ensuring all clinics are cashed up at the end of each day. Imaging Clerical Officer - Main Duties and Responsibilities Responsible to receive patients, carers, relatives and other staff, as they arrive in the department in a pleasant, helpful and caring manner. Confirm patients identification and complete any necessary data, e.g. ethnicity, patients telephone number, etc. on to iCare/Cerner and ensuring the data is transferred to the Radiology Information System (RIS) Responsible for directing patients through the Imaging department. Responsible for handling and assisting patients/visitors with queries of a sensitive nature, explaining procedures in laymans terms, what to expect in procedures, in the absence of a clinical staff, stressing the examination requirements, as per agreed procedures. Required to liaise with diagnostic coordinator with updates of patient delays i.e. sudden peaks in patient arrivals. Ascertaining the needs of patients and visitors and taking appropriate action, such as advising on waiting times and how to obtain results of examinations. Responsible for handling telephone and reception queries from patients, other hospital staff and General Practitioners. This will include advising patients regarding preparation for their examinations and taking details of cancellations ensuring they are acted promptly upon including updating RIS (Radiology Information System) accordingly. Responsible for handling enquiries from clinics, doctors and other hospitals requiring a copy of reports and printing and faxing these as necessary. Responsible for ensuring that paper referrals received are date/time stamped and then entered onto RIS (waiting list) prior to the appointment letter being sent. Responsible for booking patients for their examinations and issuing appointment letter to the patient, ensuring that relevant leaflet(s) and any special preparation for the examination are also sent. When booking patients, checking that all booking notes are complied with and the patient is booked appropriately for the correct Radiologist/Radiographer or Sonographers. Responsible for maintenance of the waiting list and advising the Imaging Lead Administrator of issues especially possible breaches before they arise so that actions can be taken early to ensure breaches do not occur.

Main Duties and Responsibilities To assist in any administrational duties required to ensure a full outpatient service is provided in the Outpatient reception, Outpatient Call centre and the Booking Teams. To be flexible to a wide range of duties and appropriate tasks on rotation as designated by the Outpatients Supervisor in order to ensure the smooth running of the department. Including covering for colleagues in times of sickness/absence and high workloads Greet patients and visitors in a pleasant and professional manner, providing a courteous reception service. Excellent communication skills and ability to deal with queries from patients, relatives and carers. To proactively deal with potential situations of conflict, to diffuse and prevent patient complaints. To regularly deal with patients either face to face or via telephone or email who may be emotional or challenging. Liaison with staff both within and outside of the department, GP surgeries and other healthcare professionals on any matters relating to patient referrals/queries Answer all telephone calls into the department promptly in line with the Outpatient Call centre KPIs, speaking to our patients and callers with respect and courtesy, be positive and helpful in providing excellent service and assistance. To participate in call reviews and call monitoring to achieve department KPIs. To monitor and action all incoming emails to generic outpatient team inboxes. Ensure all patient demographics are captured accurately and any changes updated on the Trust PAS when notified. To manage new referrals and outpatient appointment waiting lists in line with RTT national targets. To receive and respond to appointment requests. Booking, cancelling, and rescheduling all new and follow up outpatient appointments in line with the Access Policy and agreed clinic booking rules via the Trusts PAS systems. Liaise with relevant specialty service managers and teams to escalate capacity, waiting list and service issues that require urgent action. To check patients in and out of their appointments in real time via the Trusts PAS systems. Complete the checking out process, recording the appropriate outcome and 18-week RTT status documented on the outcome form and booking any respective appointments, ensuring all clinics are cashed up at the end of each day. To liaise with clinicians and services where outcomes are incomplete or missing. To check case note availability prior to clinic, escalating to the appropriate teams for missing records. To keep patients informed of any delays in outpatient clinics in conjunction with the nursing team. To maintain patient confidentiality and be aware of data protection issues when entering all patient information on all Trust administration and clinical information systems. Book interpreter services/transport as and when required and maintain and provide access to interpreter tablets To maintain good working knowledge of all office procedures and to be onboard with the implementation of new processes within the outpatients departments. To be competent and efficient in using the trust IT and PAS systems as required in your role. To maintain and update a variety of systems used within the call centre and kiosks, To assist in the induction and training of new and temporary members of staff in the department. To participate in the PDR process to ensure personal skills are enhanced. Attend team meetings and contribute in the setting of achievable standards to promote improvements in patient care and service development. To undertake minutes/actions of meetings as required To understand when to escalate issues and reporting incidents on the Trusts Ulysses system. To work from outpatient reports i.e. demographics reports, PIFU lists and return post and any new reports introduced to support outpatients transformation. Maintain stock levels, collect, store and keep stationary secure Duties and responsibilities as set out in this job description may be reassigned in order to reflect developments within the trust or operational needs within Outpatient transformation

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents please view the attachment/s below.

Protect and assure patient data and services against cyber security risk, while enabling secure delivery of new patient services and systems Provide leadership and guidance to the Trust on cyber security policy, risk and compliance issues Provide leadership and support to the Cyber Security Risk Manager and team Deputise for the Head of Information Security when required Develop and drive adoption of the Trusts cyber security strategy, policy, standards and procedures, including policy exception management, in alignment with Trust strategic objectives and with legal and NHS Digital requirements for cyber security and data protection Development of cyber security portfolio, including alignment with clinical and IT strategic objectives and initiatives Partner with business and IT leaders and key decision makers to ensure that appropriate cyber security controls are deployed and operated to time and budget Develop and ensure delivery of the Trust strategic cyber improvement programme, including engagement with NHS Digital and other key partners to drive improvements in cyber capability and maturity Shape commercially acceptable business cases and propositions for Cyber Security investment which balance cyber security risk control with accessibility, usability and cost considerations Lead for providing formal response to cyber security compliance elements of the NHS Digital Data Security & Protection Toolkit Develop and drive adoption of the Trust security risk and assurance framework Lead for embedding cyber risk and assurance controls within development lifecycle for Trust services and systems Provide direction and assurance for cyber security service development and operation, including assurance on cyber security services and systems provided by suppliers Lead the Trust response to major cyber incidents, and on preparatory work for major incidents, including cyber resilience planning and rehearsals Assess and report on cyber security risk posture and compliance through specification and collection of relevant cyber security metrics and KPIs Ensure that the Trust can meet the requirements of national cyber security standards and legislation, including the Data Security & Protection Toolkit, Cyber Essentials Plus, the Data Protection Act (2018) / GDPR and the Directive on the security of Network and Information Systems Monitor and audit Trust processes to identify gaps or weaknesses in current policy and practice, for manual and or electronic systems. Ensure all recommendations are implemented to deliver a continuous improvement in Trust service delivery Agree an annual audit programme with the Trusts Internal Audit department and external auditors. Ensure senior Trust engagement and support for cyber initiatives through regular briefings and reports to senior management boards and forums on cyber risk posture, action planning, and compliance with required standards Provide colleague education and awareness on cyber threat and how to safely respond to cyber incidents As a member of the Trusts senior cyber security team, ensure that cyber security considerations are effectively raised and addressed within appropriate IT and business management forums Set objectives for the Cyber Security Risk team, monitoring performance to assure delivery of the cyber security work programme Develop the skills and foster the career paths for cyber security professionals within the Cyber Risk team. Responsible for overseeing information security systems in place. Reporting on security systems in place and producing reports and audits for relevant governance forums.

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

We're particularly in candidates who can demonstrate the following competencies: Educated to post-graduate level or equivalent level of experience of working at a senior level in specialist area. Skilled at logical problem structuring, able to apply existing knowledge/skills to unfamiliar areas Ability to plan and lead projects or programmes of analytical work Ability to influence internal and external stakeholders Subject matter expertise across a number of key areas relating to analysis and statistics Full details of the fixed term role can be found in the attached documents. Secondments Applicants from within the NHS will be offered on a secondment basis only, agreement should be obtained from their employer prior to submitting the application.

Full details about the role and application method can be found in the attached role summary. Application method is via CV via Odgers and Berndtson website - www.odgersberndtson.com/92552. Full details regarding the application method are in the attached role summary. For an informal and confidential discussion, please speak with our advisor at Odgers Berndtson; Alex Richardson on 0161 498 3409.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents please view the attachment/s below.

Leadership Provide leadership and direction to the information security and business continuity service, including wider directorate and business teams Mentor and coach others, helping to develop our long-term capability including identify capability gaps and solutions Contribute to the development of long-term strategic plans for information security and business continuity, identifying risks and issues and developing mitigation strategies with clear outcome measures.Communicating between the technical and non-technical Identify the needs of business and technical stakeholders. Effectively manage stakeholder expectations. Demonstrate excellent communication skills and can manage difficult conversations or negotiations, including highly complex, sensitive and/or contentious information. Represent information security and business continuity on various internal and external groups.Data protection and freedom of information Support information gathering and creating supporting narrative / recommendations for complex data protection and freedom of information requests. Conduct information system searches and investigations that are highly complex / sensitive in nature, to meet data protection or freedom of information needs. Provide advice and expert knowledge to projects / programmes / operational services to ensure that information systems are designed to meet data protection requirements.Financial management Understand how to balance cost versus value. Consider the impact of user needs. Contribute and develop economic investment cases for information security including financial models for implementation, and running of servicesGovernance and assurance Evolve and define governance. Take responsibility for working with and supporting other staff in wider governance. Assure services across sets of services. Use tools such as standards, guardrails, and principles to effectively govern delivery.Information Security and Business Continuity Demonstrate in-depth knowledge of information security and business continuity, including analysing + testing Trust-wide capabilities and identifying improvement areas. Ensure that our security posture is maintained, monitored/measured and be responsible for leading interventions where standards are not met (example: security patching). Develop, maintain, and improve our data and technology Business Continuity & Disaster Recovery Plans, enabling us to respond to and recover from business continuity events ensuring we can provide a safe level of service to the public during the event, and ensuring we can manage the recovery process and incorporating learning. Lead vulnerability audits, security & penetration tests, forensic audits, or related investigations ensuring all findings are evaluated, and where appropriate, fed into continuous service improvement activities to continuously improve our security posture and resilience. Responsible for ensuring standards around information security and business continuity are embedded into service design. Provide subject matter expertise in major incidents, cyber security incident and/or events caused by or affecting information security. Act as the Problem Owner for highly complex, or sensitive information security matters (from identification through to resolution). Undertake Data Protection Impact Assessment (DPIA) and Information Security Assessment (ISA) activities, including supply chain / 3rd party assessments, aligned with projects / operational services. Maintain and improve the Information Security Assessment lifecycle, and Information Risk Management documentation for IT systems and data. Ensure that access to Trust systems is appropriately managed, regularly audited, and lead investigations as required. Provide expert advice on information transfer agreements with partner organisations in support of the Information Governance function. Partner with the Organisational Development and Information Governance teams and support the delivery of information security awareness and training.Making and informing risk-based decisions Make decisions characterised by managed levels of risk and complexity and recommend decisions as risk and complexity increase. Resolve disputes between wider peers and indirect stakeholders, considering all views and opinions.Policies, procedures, and processes Develop, maintain, and improve all directorate information security and business continuity policies & procedures, considering regional and national policies and practices, ensuring that both manual and electronic information across the Trust is included in-scope. Including, but not limited to DSPT, NIS, ISO / IEC series standards, cyber essentials, etc.Risk management Conduct information security risk assessments and control selection activities. Responsible for the management of information security and business continuity risks (for technology and data), including identifying new risks and ensure we are actively managing risk controls (for your portfolio that you are leading on).Service focus, monitoring, and reporting See the bigger picture and investigate how to get the best out of the underlying services to support the organisations strategic objectives and business priorities. Take complex reporting data from multiple sources, compare, and interpret against service baseline and industry standards and provide a supporting narrative. Responsible for service reporting for information security and business continuity, in-line with Trust-agreed reporting measures (example: security dashboard, security operations centre performance, etc). Ensure we comply with external reporting for information security and business continuity (example: NHS Cyber Alerts).Strategy Apply strategy, using and challenging patterns, standards, policies, roadmaps, and vision statements. You can provide guidance. Evaluate current information security and business continuity strategies to ensure business requirements are being met and exceeded where possible Responsible for managing and updating underpinning / enabling information security strategies that support the business objectives Ensure alignment of operating procedures and policies in-line with national, sector (ICS) and industry best practice where it makes sense to do so.Understanding the whole context Understand trends and practices outside your team and how these will impact your work. See how your work fits into the broader strategy and historical context. Consider the patterns and interactions on a larger scale.User focus Explain the difference between user needs and the desires of the user. Champion user research to focus on all users. Prioritise and define approaches to understand the user story, guiding others in doing so. Offer recommendations on the best tools and methods to use.Community of practice Develop and maintain a network of professionals to enable continuous learning and a community which can share, learn, and keep up to date on the information security and business continuity landscape, within the wider Digital, Data and Technology teams. Other Duties: Deputise for the Head of Information Security & Business Continuity as required. Occasional work may be required outside of core business hours to support major projects / programmes. All other reasonable requests

Coordinate and manage IG operations in support of research, keeping the Head of IG, the Director for Research, and the Chief Operating Officer for INSIGHT apprised of outcomes and escalating issues as appropriate. Provide expert and specialist IG advice and expertise on health research and related data access initiatives, developing high-quality, user-friendly and accurate guidance in a range of formats. Provide expertise and advice on research management and proposals (grant applications), including research ethics and data sharing/licensing and/or service agreements involving personal data, liaising with the Head of IG and Moorfields General Counsel where appropriate. Manage information asset accession and information security reviews relating to research proposals, including Information risk assessments, data protection impact assessments for new and existing research systems/processes/projects involving processing of data, ensuring that proposals are compliant and in the required format for approval. Ensure research related policies, procedures and guidelines are compliant with data protection legislation and are implemented effectively and efficiently across the research function. Assess and report on the discharge of procedures and processes to identify gaps in current practice, and where required make recommendations. Work with the managers and principle investigators to ensure the maintenance of their entries to the information asset register. Develop and provide tailored IG training and guidance for research colleagues. Investigate and report on IG complaints and incidents in line with Trust policy as required, particularly where they are linked to research. Coordinate, develop and review appropriate information-sharing protocols that provide clarity of purpose and enable streamlining of information disclosure routes. Ensure the Trust is compliant with legislative requirement for data sharing or licensing. Support research leadership with the production of IG related data and reports, including for Moorfields Research Management Committee, Research Governance Committee, and for HDRUK purposes. Provide input to the Trusts IG and corporate risk registers and reporting requirements. Manage the NHS Data Security and Protection Toolkit (DSPT) activity, including the collation and provision of evidence, and coordination of returns. Assist with DPA requests relating to research (including requests that overlap between the DPA and the FoIA) and respond to DPA complaints where necessary. To assist the Head of IG with IG Departmental work planning. This includes planning and coordinating specialist project advice and technical support, planning and coordinating specialist advice and guidance. There is an expectation that the postholder may be responsible for contractors/consultants hired to undertake a discrete piece of service work, and/or agency temporary staff. Monitor and support internal and management audit of research processes to identify IG gaps or weaknesses in current practices or systems. Ensure all recommendations are implemented to deliver an improvement in the research function delivery. Provide leadership for, and the IG element of research governance groups, ensuring terms of references are up to date and aligned with other governance structures at the Trust Manage, support and develop the Information Compliance Officer. Attend external Information Governance and Research Forums to develop strong and productive relationships with Information Governance leads in other NHS organisations and with wider stakeholders and to help influence the national policy agenda on Information Governance.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below. We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager.

Please see complete Job description for full breakdown of roles and responsibilities, this is included in the supporting documents

This advert has attached Assignment Briefs/ information relating to roles currently vacant. However, please be aware that this recruitment may also be used to fill other positions that become vacant after the time of advert, for which Assignment Briefs or team information are not available. This will be limited to roles where the competencies to be assessed and requirements for the role are appropriately similar.

Strategy, Leadership and Management Assumes full deputising responsibilities (or those responsibilities as directed) for the CDIO/SIRO as required. Leads on the development and implementation of an aligned Health Records Strategy and an Information Governance Strategy for each Trust Leads, develops, implements and oversees a policy framework for robust and effective Information Governance and Management and Health Records operations across the Trusts. Is responsible for driving focus and prioritisation within DT&I through establishing strategic planning and governance principles and processes. Leads on programmes required to deliver the Trusts Health Records and Information Governance strategies, ensuring costs, resource, interdependencies, and business change requirements are clearly understood. Takes the lead in ensuring that programme governance is well designed, adheres to recognised standards and principles; ensure ongoing project methodologies are fit for purpose, follow agreed standards, and are responsive enough to ensure delivery of benefits within timescales. Monitors the development of health records systems internationally and ensure the Trusts are aware of the latest thinking and application of technology enabled process redesign. Takes overall responsibility for the development of all Information Governance and Management Policies which will impact users across the organisations. Attains credibility within the Trusts in order to influence and affect change at executive and senior clinical levels. Leads the stakeholder community through key decisions by articulating the options in relevant business terms and portraying the implications Communication and working relationships Contributes to the development and achievement of the Trusts strategic plans and objectives through membership of the Kings and GSTT Senior Leadership Groups and other Trust-level committees as appropriate, influencing decision-making at the highest levels Works closely with the Transformation teams, workstream SROs, and work-stream leads amongst others in the strategic planning necessary to deliver current organisational strategic priorities and contribute to shaping the future of both Trusts Develops and maintains strong external strategic relationships with KCH and GSTT strategic partners, within KHP, across the ICS and beyond Develops and maintains strong working relationships with senior corporate, finance and HR colleagues across both Trusts so that there are robust systems in place for on-going monitoring and effective tracking of multiple, complex, transformation and development plans. Is responsible for developing and managing existing strategic vendor and partnership relationships, negotiations and contracts, valued in excess of £10m Ensures external and internal relationship management strategies across the team are well designed and implemented Develops and maintains exemplary relations with the trade unions and staff representatives for both Trusts, so that there is effective partnership working across the Directorate and wider Trust bodies Develops relationships and ways of working with key personnel to ensure information governance and data protection practitioners are engaged at the earliest opportunity in the strategic thinking of the Trusts, embedding privacy by design Promotes the creation of multidisciplinary teams and collaborative working practices Engages and participates in Trust projects/Board as a strategic leader and present complex information governance issues to both Trusts staff, suppliers, external clients. Is responsible for briefing the Trusts Senior Information Risk Owner, the Chief Medical Officer and the Caldicott Guardian and other Directors as appropriate on key Information Governance and Management and health records risks and concerns to enable appropriate action to be taken at the earliest opportunity. Acts as the Deputy Senior Information Risk Owner for Kings standing in for the SIRO as needed. Liaising with the Information Commissioner and other statutory bodies on behalf of the Trust Liaising with the Information Commissioner and other statutory bodies on behalf of the Trust Corporate responsibilities Champions the Trusts values in all activities, with particular emphasis on promoting equality and diversity for all staff Ensures that DT&i maintains a strong focus on delivering to the strategic objectives of the Trusts, KHP, Department of Health, NHSE and other national or sector-wide targets and initiatives Represents the Trusts at relevant national and sector-wide forums ensuring the Trusts interests and plans are effectively promoted Represents DT&i on corporate meetings and projects, as directed by the CDIO. Deputises for the CDIO as required at Kings and GSTT, on all IG&M related matters People and Resources Responsible for all Information Governance and Management staff. Responsible for ensuring external contracted staff comply with each Trusts requirements Provides senior leadership within the Directorate and influence service design and delivery across each organisation; Responsible for ensuring that the workforces are appropriately utilised and long term service needs are appropriately planned for in terms of staffing levels, career development and skill mix. Trains and develop staff to meet Trusts objectives and Values and Behaviours Ensures adequate systems are in place to recruit and retain the highest calibre of staff. Implements HR Policies and procedures within the services. Ensures compliance with external accreditation bodies. Ensures management and organisational structure of the departments are continually reviewed and, where necessary, redesigned to meet changing needs and requirement of the services. Oversees supervision for all staff in line with each Trusts policies. Ensure Personal Development Reviews are conducted in accordance with each Trusts Policies. Establishes and implement metrics-based continuous-improvement programs for the IG&M departments. Ensures that resources allocated are properly and effectively deployed to deliver against agreed targets of time, cost and quality. Provides visible leadership to promote a fair and just culture that ensures that IG&M and the wider directorate is responsive to the needs of diverse staff. Information Management Responsible for the management and development of aligned policies and practices that support the use of electronic and where still relevant, paper health records systems across the organisations. Monitor use and development of electronic health records that support IG&M practices at each Trust to ensure efficient and appropriate use through ongoing participation in the Epic optimisation programme. Monitor and manage all associated risks, complaints and issues with health records and other information. Corporate and Financial Responsibilities Negotiates, plans, utilises and monitors financial performance, ensuring the service is delivered within the available budget and initiating service change as necessary for each Trust. Ensures that expenditure does not exceed allocation without prior agreement of the Chief Digital Information Officer Responsible for developing and delivering the annual savings plan for the Information Governance and Management services and for reducing costs while delivering efficient and effective services that demonstrate value for money for each Trust. Budgetary responsibility of £10m plus and over 180 WTE staff; holder for multiple budgets and ensuring financial control. Research, Governance and Training Develops and manages the implementation of systems, control processes and risk management arrangements to support monitoring of compliance with information governance standards, other Trust-wide policies and processes and best practice requirements; Ensures the resolution of complaints and issues from patients, staff, suppliers, other internal and external service providers and partner organisations in a timely and appropriate manner in line with Trust policy, procedures and service delivery values and priorities; Ensures, alongside the Clinical Governance department, Heads of Nurses, and other clinical staff, appropriate investigation and trend analyses of all complaints and adverse incidents. Prepares and provides briefings and reports for the CDIO, Senior Information Risk Owner, the Medical Director, the Chief Information Officer, the Trust Management Executive and the Trust Board and associated committees across both Trusts. Takes the lead for the service in planning ways to seek user feedback on the quality of the service. Ensures the development of robust training programmes with regards Information Governance, confidentiality, freedom of information and records management (corporate and clinical).