Total 27 customer service job vacancies in NSW - Regional - New England & North West NSW

You can find further details about the job, and the main responsibilities in the attached Job Description and other supporting documents.

Requirements To apply to become a volunteer you must: Be 18 years old or over. Hold a valid, full UK driving licence with no more than three penalty points (please note we cannot accept volunteers with drink driving endorsements until a period of 11 years has expired from the date of the offence). Have access to a car with four or more doors. Have access to the internet and email. Be willing to take part in all stages of the recruitment process. Be a good communicator. Before taking the time to apply, please familiarise yourself with the recruitment process and ensure that you are willing to take part in all stages of the process. We currently have approximately 200 volunteers giving up their time to provide this vital service between the hours of 06:00am and 08:00pm Mondays to Saturdays. There is no expectation on your time as a volunteer, however there is an understanding that you will aim to offer 2-3 days per calendar month to ensure the knowledge and training we provide is kept relevant and up to date. For full details of the detailed job description and main responsibilities, please refer to the job description under supporting documents.

Dealing with telephone calls from patients, and third parties as appropriate Scan all incoming patient information into their computerised medical records. To answer telephone calls & respond to all enquires directing the public as appropriate To provide admin support to nursing & clinical staff. Issue invoices and seeking payment for private work, keeping a record of monies received and owed, using a Microsoft excel spreadsheet. To receive confidential information by telephone or face to face and input accurately into SystmOne as appropriate. Ensuring external mail is posted off daily. In the instance of staff absence due to annual leave and sickness, provide cover for the other member of the secretarial team. Help out in reception when required. The above is a guideline to some of the duties expected from an administrator in general practice but is by no means exhaustive

To help develop and maintain efficient systems for processing workloads. To carry out any other administrator duties including; photocopying, managing the generic email in box. Accurately recording telephone messages, dealing with enquiries from other agencies and service users. Empathetic approach when dealing with staff or service users including dealing with difficult situations. Attend team meetings on a regular basis. Taking notes in meetings. Ordering stationary for the RES. Maintaining the RES database and raising I.T support requests if necessary. Raising orders and approving invoices and dealing with any financial queries. Organise workload showing ability to prioritise in order to achieve set time scales. Able to work within boundaries of the role and to ask/ seek support if needed. The role is primarily office based 9-5 Monday - Friday.

To co-ordinate the Adult Weight Management referral systems in North Tyneside, including the day to day administration of receiving and registering referrals, booking appointments and group programmes, using SystmOne, electronic patient record. To deal with queries from referrals and General Practice. To contact individuals by letter, telephone, or email to provide service information, confirm individuals are ready to embark on a lifestyle change, negotiating and arranging appropriate appointments, following up non attendees by phone and/ or letter. To prepare the appropriate resources for appointments and groups. To undertake the day to day information collection, collation and dissemination processes as required for individual and service monitoring. Resource management ordering of supplies and equipment.

Package Description: Shift Details:Saturday and Sunday At Avery Healthcare we believe in caring for those who care for our residents; We recognise and celebrate our hard-working colleagues, support your career development, and offer a variety of apprenticeships, and provide you with access to a range of leisure and retail discounts. We are seeking a well-organised, enthusiastic, and dedicated individual to join our friendly, award-winning team as Customer Service Advisor. ABOUT THE ROLE Your focus as Customer Service Advisor will be to support the Home by providing a positive and welcoming public image at the first point of contact, both in person, and by telephone. Other responsibilities will include: Being responsible for the reception area and ensure it is always presented to a high standard. Supporting with the process of show rounds Actively following up and manage any sales enquiries through to admissions. Assisting the Home Administrator as required. ABOUT YOU To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do. Our ideal candidate must: Have effective interpersonal skills and professional telephone manner. Be computer literate with a good working knowledge of MS Suite. Demonstrate a positive attitude to all residents and visitors. Ideally have previous experience in working in a customer service role for a minimum of two years. ABOUT AVERY As one of the largest providers of luxury elderly care homes in the UK, we believe that the later years of our residents lives should be as enriching as any other.Our vision of creating meaningful lives together is reached by the exceptional care and experience we proudly offer throughout our growing portfolio of over 100 care homes whilst establishing ourselves as the preferred choice for residents and employees. Please note this role will require: A DBS Disclosure check, the cost of which will be met by Avery Healthcare.Proof of eligibility to work in the UK. This advert may be withdrawn prior to the advertised deadline dependant on volume of applications received and business needs.

Communications and Relationships Advise the Head of Department as to the alterations needed to the ensure effective running of the falls and syncope service. Advise the Information Department on the type of reports required for the Trust and confirming and explaining the data produced. Discuss all aspects of work required / completed with the Head of Department and teams named, advise on errors and influence future strategies for data extraction. Communicate electronically, accurately with the all employees who require aspects of the services named. Communicate generally regarding aspects of availability of the Head of Department and members of the teams Knowledge, Skills, Training and Experience Previous clerical experience within a busy environment European Computer Driving License or equivalent experience Advanced keyboard skills RSA 2/3 or equivalent experience Advanced working knowledge of Excel spreadsheet program Able to work effectively to meet project aims with limited supervision. Motivated self-starter with excellent organisational skills evident from previous positions held Strong verbal and written communication skills evident from positions held Strong analytical skills evident from previous positions held Ability to work under pressure and achieve results through learning on the job and support of Team Leaders Proven team player evident from previous positions held Analytical Skills Proven problem solving and decision making evident from previous positions held Planning & Organisational Skills Planning and organising meetings, checking participants diaries, booking rooms, booking refreshments, minute taking, producing and distributing finalised minutes, organising presentation equipment Arrange meetings, external visits and larger venues. Physical Skills Advanced keyboard skills Patient/Client care Incidental patient/client contact Financial & Physical Resources Order and monitor the use of office resources Check stock and order more supplies Check, chase and confirm the receipt of goods. Complete appropriate documentation and record any problems. Responsible for arranging/repairing/installing the physical office assets Human Resources Provide specialist advice and education with regards to complex database processes and report formats. Information Resources Demonstrate competence in the use of Microsoft and other computer software Generate data for service development within the strategic plan. Identify and agree the questions/issues to be addressed by the data/information Assist Head of Department in identifying the nature of the data collected Effectively use appropriate methods and sources for obtaining and recording the data/information Collate and analyse the data within timescales Generate reports quickly and efficiently as requested Create and maintain databases for personnel issues, general office recording, mandatory training, Manipulate Excel spreadsheets for information outside of working area and outside of Trust Create and manipulate Excel spreadsheets for use Trust wide Set up and maintain records and enter data Maintain quality management of data input of team Actively assist the Information Department and IT Department to reconfigure software for the services names Format and create documentation to be used within the department Manage all telephone, fax, email and written enquiries Develop and manage systems to enable the Head of department to work efficiently and effectively Accurately record, store and retrieve information in relation to absence, mandatory training, agenda and minutes of meetings, templates and miscellaneous information. Policy & Service Development Develop role of administrator for the falls and syncope service Propose protocols and procedures for use in office management which impact in own area and beyond Contribute to the promotion of the role Research & Development Make a positive contribution to the development of the services name Be the main link between IT and Information Department, understanding each side of the data. Liaise with the Software Developer for any new projects Contribute to frequent audits as requested. Freedom to Act Manage and prioritise own workload supported by Head of Department and the teams. Provide specialist advice within own designated area Provide fast and efficient secretarial support to the Head of Department Provide effective and efficient clerical support to the named teams. Maintain excellent communication links with Head of department, Director of Nursing, Service teams, Information Department, and IT Department. Participate in whole team discussion at regular meetings to further develop the effective running of the services name.

Package Description: At Avery Healthcare we believe in caring for those who care for our residents; We recognise and celebrate our hard-working colleagues, support your career development with a variety of apprenticeships, and provide you with access to a range of leisure and retail discounts. We are now seeking a well-organised, enthusiastic, and dedicated individual to join our friendly, award-winning team as Customer Service Manager. It is essential for this role your hold a Full UK drivers license with access to your own vehicle. ABOUT THE ROLE Your focus as Customer Service Managerwill be to Support the Manager by taking the lead on the sales process and coordinating all admissions and discharges with the home administrator. Other responsibilities will include: Greeting people politely and professionally whether in person or by telephone. Ensuring Front of House team answer the phone in line with Company policy. Managing the process of show rounds and train staff team to manage to the expected standard. Undertaking competitor analysis to ensure accurate data within the local market. Supporting the Home Manager to implement local marketing strategy. ABOUT YOU To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do. Our ideal candidate must: Have experience in a previous administration role, sales experience is preferred. Possess effective interpersonal skills and professional telephone manner. Be confident in leading, training and supporting a small team of Customer Service Advisors. Have strong customer relation skills. Be able to prioritise and manage own workload. ABOUT AVERY As one of the largest providers of luxury elderly care homes in the UK, we believe that the later years of our residents lives should be as enriching as any other. Our vision of creating meaningful lives together is reached by the exceptional care and experience we proudly offer throughout our growing portfolio of over 100 care homes whilst establishing ourselves as the preferred choice forresidents and employees. Please note this role will require: ADBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK. This advert may be withdrawn prior to the advertised deadline, depending on the volume of applications received and business needs.

Please review the attached formatted job description and person specification for full details of the job role, including responsibilities, required qualifications, and key skills necessary for the position.

Cygnet have been providing a national network of high quality specialist mental health services for more than 30 years. With us, youll have the chance to make a real impact on patients, service users & their families. We are looking for a confident, compassionate & committed Social Worker to join our team at Cygnet Hospital Bury. You will be joining our team on a full time, 40 hour per week basis, Monday to Friday. Its an excellent opportunity to progress your career as a valued member of a supportive team. Maximising positive outcomes & recovery for ourclientsit's a challenging, satisfying vocation. At Cygnet, our perks go way beyond pension schemes and excellent professional development. Youll also enjoy shopping, travel and leisure discounts as well as a range of healthcare and financial benefits to support you to be happy both in and out of work. So if youre passionate about what you do, we want to talk to you! Cygnet Hospital Bury: Cygnet Hospital Bury providesa wide range of inpatientmental health services for men and women including specialist deaf services andCAMHS provision for adolescents. Each service user has a bedroom with en suite facilities and a range of communal spaces including a gym, laundry, occupational therapy kitchen, therapy garden and woodland walkways down to the Elton Reservoir. Your Day-to-Day Youll be working 40hours a week Work in partnership withservice users,their families and other stakeholders to assist with the recovery process Forge links and maintain contact with other statutory agencies Lead on the social care needs ofservice users Ensure thatservice usersand their families/carers are aware of their legal rights Take an active role in safeguarding within the multidisciplinary team Provide written reports to the multidisciplinary team and other professionals You are A Registered Social Worker with Social Worker England A relevant Social Work qualification Experienced in working within a mental health setting, or passionate about working in this field Knowledgeable of safeguarding, health & safety, data protection, confidentiality issues & equality & diversity An excellent communicator with exceptional interpersonal skills Able to work as part of a multidisciplinary team Skilled in report writing with excellent literacy skills and attention to detail Why Cygnet? Well offer you An opening to undertake further learning with our excellent apprenticeship scheme Expert supervision & support Employee referral scheme Free Health Cash plan Enhanced maternity pay: 8 weeks full Pay, 18 weeks half Pay (Inclusive of SMP) followed by 13 weeks SMP. 24 hours free GP support line Free life assurance cover Free eye tests Car lease discounts Discounted gym membership Free mortgage broker and Insurance cover Pension scheme Employee NHS - discount savings & Cycle to Work scheme Smart Health Toolkit- Providing you with Fitness Programmes, Nutrition consultation and Health checks Ready to make a positive change?Please click on the apply now link below or send your CV to VickyLinstead@cygnethealth.co.uk

Requirements To apply to become a volunteer you must: Be 18 years old or over. Hold a valid, full UK driving licence with no more than three penalty points (please note we cannot accept volunteers with drink driving endorsements until a period of 11 years has expired from the date of the offence) Have access to a car with four or more doors. Have access to the internet and email. Be willing to take part in all stages of the recruitment process. Be a good communicator. Before taking the time to apply, please familiarise yourself with the recruitment process and ensure that you are willing to take part in all stages of the process. We currently have approximately 200 volunteers giving up their time to provide this vital service between the hours of 06:00am and 08:00pm Mondays to Saturdays. There is no expectation on your time as a volunteer, however there is an understanding that you will aim to offer 2-3 days per calendar month to ensure the knowledge and training we provide is kept relevant and up to date. For full details of the detailed job description and main responsibilities, please refer to the job description under supporting documents.

Please see attached job description and person specification for main duties and responsibilities of the role.

Job title: Public Health & Diagnostics Service Manager Reports to: Operations Director Working Location: Agile Worker Job Purpose The Public Health & Diagnostic Services Manager will be responsible for the safe, smooth, and effective operational oversight and management of the Public Health & Diagnostic Services, which includes: Cervical Screening, Cardiology, Ultrasound and NHS Health checks ensuring the management support is highly effective, visible, and responsive. This role will work closely with the Clinical Leads in order to combine clinical and managerial expertise to drive the services forward. The postholder will be responsible for the development and delivery of high-quality patient-focused and cost-effective pathways, meeting the requirements of our Commissioners and Fed strategy. The postholder will develop and provide a working environment and open culture which fosters high morale and commitment among staff and promotes their wellbeing, professional and personal development. As the Public Health & Diagnostics Service Manager, the post holder will take ownership for the budgeting, service development and workforce planning of the services. The post holder will provide advice and support at a senior level for the specialist leads, and will work closely with the Head of Federation Services and other Service Managers to maintain clinical excellence and improve services. Main Duties & Responsibilities To be accountable for the operational management and running of the Federations Public Health & Diagnostic Services. To manage, monitor and be accountable for budgets for the service to ensure financial balance at the end of the year, and to ensure that monthly positions are reviewed and actioned alongside support from the Federation Finance team. To manage and monitor performance, in partnership with the Operations Director so that the services meet financial targets Please see attached job description for full version.

Requirements To apply to become a volunteer you must: Be 18 years old or over. Hold a valid, full UK driving licence with no more than three penalty points (please note we cannot accept volunteers with drink driving endorsements until a period of 11 years has expired from the date of the offence) Have access to a car with four or more doors. Have access to the internet and email. Be willing to take part in all stages of the recruitment process. Be a good communicator. Before taking the time to apply, please familiarise yourself with the recruitment process and ensure that you are willing to take part in all stages of the process. We currently have approximately 200 volunteers giving up their time to provide this vital service between the hours of 06:00am and 08:00pm Mondays to Saturdays. There is no minimum amount of time required from our volunteers; you may be available once a month or several times a week. For full details of the detailed job description and main responsibilities, please refer to the job description under supporting documents.

Dealing with telephone calls from patients, and third parties as appropriate Scan all incoming patient information into their computerised medical records. To answer telephone calls & respond to all enquires directing the public as appropriate To provide admin support to nursing & clinical staff. Issue invoices and seeking payment for private work, keeping a record of monies received and owed, using a Microsoft excel spreadsheet. To receive confidential information by telephone or face to face and input accurately into SystmOne as appropriate. Ensuring external mail is posted off daily. In the instance of staff absence due to annual leave and sickness, provide cover for the other member of the secretarial team. Help out in reception when required. The above is a guideline to some of the duties expected from an administrator in general practice but is by no means exhaustive