Total 76 job vacancies by Lloyds Banking Group

Job Title: Fraud Manager - Insurance Division - Home Insurance Claims

Salary: £38,295 - £42,550
Location: Halifax
Hours: Full time

Working Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, in the office - Halifax Collinson's Office. We also have team members in our Newport, South Wales office, so visits throughout the year will be required.

About this opportunity

Here at Lloyds Banking Group Insurance, we are committed to providing exceptional home insurance solutions to our customers, being there when they need us most!

We are looking for a dynamic and experienced Fraud Manager to join our team.

Fraud is a growing problem, making up 40% of all crime in the UK, with Insurance Fraud in particular on the rise. We have a continued focus on fraud detection and investigation, as well as emerging trends such as AI, to protect our customers and our business.

Are you experienced in and passionate about detecting, investigating and preventing Fraud? Do you have Insurance and/or financial services experience? Are you a great coach, and passionate about developing others to be great investigators?

As a Fraud Manager you will lead a team of fraud investigators within Home Insurance claims and collaborate across the department and the wider business to emphasise the importance of fraud management. You will collaborate with 3rd party suppliers and also work with and advise Senior Leadership to shape our future fraud response.

With around 600 proud and passionate colleagues based across the UK, managing claims spend of £250-300 million each year and Fraud savings of £9-10 million - this is an exciting team to join and a growing business.

About Us

Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities - you'll find them all here.

What you'll need
As a Fraud Manager you'll lead, manage and develop the performance of a team of Fraud Investigators, to deliver for our customers and our business. You'll inspire, engage and lead your team to be expert Fraud Investigators and be the teams point of escalation.

• You'll have a strong background within Fraud and investigative techniques, able to lead by example and inspire team excellence in Fraud

• Coaching excellence - to ensure quality of customer service is maintained and your teams capability grows, by reviewing and coaching the teams work

• Data literate - to ensure progression of claims within your team and identified Fraud savings and opportunities

• Support your teams Health and Wellbeing through effective application of the groups policies

• Keep our business safe through the effective management of risk within Risk Management policies, processes and procedures

And any experience of these would be really useful

• General Insurance experience and/or knowledge of claims processing. Professional qualifications advantageous

• Fraud experience within Financial services, or the wider industry. Professional qualifications advantageous

• The ability to build effective teams - to lead teams to achieve a common goal

• The ability, capacity and desire to make considered and effective decisions, come to sensible conclusions, perceive and distinguish relationships, understand situations and form objective opinions

About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We're committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern.

We are proud to be a Disability Confident Leader. If you have a disability, you can also apply via our Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants with a disability, whose application meets the minimum criteria for the advertised job role.

We also provide adjustments that are reasonable throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term health condition or neurodivergent condition. If you'd like an adjustment to the recruitment process just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 28 days' holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that's interesting and makes a difference to millions of people?
Join our journey

Proud member of the Disability Confident employer scheme

JOB TITLE: Customer Support

SALARY: £23,500

LOCATION(S): Birmingham, covering our friendly Bristol Road branch
HOURS: 35 hours a week, including some Saturdays

WORKING PATTERN: Full-time

About this opportunity
Do you want to be part of a team that makes a genuine difference to customers, businesses and communities?

As one of our Customer Support colleagues, you'll learn, grow and develop within an inclusive organisation with genuine values focussed on putting people first.

You could be in one of our branches helping our customers side by side, or working from home, doing your best to help the person at the other end of the line (we also connect via social media, web-chat and remote advice video calls).

You'll learn to make the most of your best talent - helping people. You'll show you care and understand what matters to them and if you don't know the answer then you'll have access to a supportive team that do.

From Day 1 we'll provide all the training and support you'll need. Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, potential hybrid working and a wide variety of career opportunities - you'll find them all here.

About us
From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.

What you'll need

• Crucially, you're a people person - to be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
• The ability to quickly build relationships to give customers a fantastic experience.
• The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity - taking time to resolve queries and giving our customers confidence in the service you're providing.
• The commitment to deliver on your promises and going above and beyond for your customer.
• A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
• If located in in one of our hybrid locations, you will need to meet our Homeworking criteria, for example, a quiet, private room at home, stable internet connection.

To be successful in this role, you will need to be a LBG advocate, an expert in using our mobile app and demonstrate excellent knowledge of our products and services. This will mean you are able to offer fantastic support to our customers. Should you be offered the role, we'd really encourage you to use the app so that you become familiar with it and we'd hope that you use our products as well, if you don't already!."

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive?

Apply today and find out more. (Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.)

Proud member of the Disability Confident employer scheme

JOB TITLE: BI & Analytics Manager (Python)

SALARY: £ 57,546 - £63,940 per annum

LOCATION: Leeds

HOURS: Full-time - 35 hours per week

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, in our Leeds office. Our anchor days for this role is Monday and Tuesday, so you'll be expected to come into the office for those days.

ABOUT THIS OPPORTUNITY

An exciting opportunity has arisen for our Economic Crime Prevention (ECP) Platform, our mission is to reduce harm to our communities by enhancing the Group's capability to prevent, detect and respond to economic crime. The Platform sits within Consumer Relationships and plays a critical role in providing services across the whole Group.

In this role you'll:

• lead our Business Insights and Analytics colleagues in the Economic Crime Prevention Platform to support the fight against Economic Crime

• perform and guide analysis to measure the potential benefits of new tools which aim to prevent fraud Economic Crime

• develop innovative solutions which support the monitoring of our Economic Crime Prevention Controls through reporting and dashboards and use these to help prioritise improvements in loss prevention and customer experience.

• support LBG Customers having better protection from fraud, lower inconvenience from false positives, and better reporting to regulators and crime agencies.

• support the development of junior members of the team and help them to improve their analytical and coding skills

• work with collaborators across the group to identify requirements and opportunities to enhance our Economic Crime Prevention controls that help Britain, rather than fraudsters, prosper.

ABOUT US

We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.

WHAT YOU'LL NEED

We're looking to recruit a Business Intelligence & Analytics Manager to deliver influential insight through leading a small team of analytical professionals to assess the threat and mitigation of Fraud and Financial Crime.

We believe that people don't always fit neatly into roles, and we value everyone's individual skills, experience, and knowledge - it's what makes you unique! However, as a minimum, you'll be able to demonstrate experience in the below skills:

Data Analysis & Data visualisation tools

• Experience of applying Data Analytics techniques within a commercial/industrial context

• Use of PowerBi, Github, Big Query on Google Cloud Platform (GCP)

Python and SQL Programming

• Experience of SQL or BigQuery in real world business application

• Experience of Python for data analysis and manipulation

Leadership, Communication & Presentation

• Leadership skills, using emotional intelligence, clarity and challenge to support your team to be their best

• Strong interpersonal and stakeholder management skills to collaborate effectively with colleagues across the business

• Clear and effective communication to convey complex data insights to diverse audiences

In addition to the above, the below skills would also be desirable:

• Knowledge of Economic Crime Prevention, including an understanding of Fraud Modus Operandi or Financial Crime regulations

• Exposure to Google Cloud Platform

• Experience of using Tableau to present data

ABOUT WORKING FOR US

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We're committed to fostering an inclusive and diverse workplace and believe that diverse perspectives drive innovation and creativity.

We're actively seeking to build a team that reflects a wide range of backgrounds, experiences and thinking approaches and would like to encourage applications from under-represented groups from candidates of all ethnicities, cultures and identities, and from candidates that identify as neurodiverse.

As a disability-confident employer, we are committed to support you in showcasing your best self; so, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know!

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual bonus award, subject to Group performance

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days' holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive?

Apply today and find out more!

Proud member of the Disability Confident employer scheme

JOB TITLE: Customer Support

SALARY: £23,500

LOCATION(S): Shipley, covering our friendly Shipley Market Square branch
HOURS: 35 hours a week, including Saturdays

WORKING PATTERN: Full-time

About this opportunity
Do you want to be part of a team that makes a genuine difference to customers, businesses and communities?

As one of our Customer Support colleagues, you'll learn, grow and develop within an inclusive organisation with genuine values focussed on putting people first.

You could be in one of our branches helping our customers side by side, or working from home, doing your best to help the person at the other end of the line (we also connect via social media, web-chat and remote advice video calls).

You'll learn to make the most of your best talent - helping people. You'll show you care and understand what matters to them and if you don't know the answer then you'll have access to a supportive team that do.

From Day 1 we'll provide all the training and support you'll need. Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, potential hybrid working and a wide variety of career opportunities - you'll find them all here.

About us
From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.

What you'll need

• Crucially, you're a people person - to be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
• The ability to quickly build relationships to give customers a fantastic experience.
• The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity - taking time to resolve queries and giving our customers confidence in the service you're providing.
• The commitment to deliver on your promises and going above and beyond for your customer.
• A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
• If located in in one of our hybrid locations, you will need to meet our Homeworking criteria, for example, a quiet, private room at home, stable internet connection.
  
  

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive?

Apply today and find out more. (Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.)

Proud member of the Disability Confident employer scheme

JOB TITLE: Data Scientis - Economic Crime Prevention Platform

Salary: £68,202 - £80,000

LOCATION(S): Leeds

HOURS: [Full-time]

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week currently, or 40% of our time, at our Leeds Office

About this opportunity…

We're looking to recruit two Data Scientists to sit within a newly formed AI Innovation team. These roles will be instrumental in helping the platform adopt state of the art machine learning to protect against fraud and financial crime. This could include, but not limited to the use of, LLMs, graph-based ML and sequence modelling.We are seeking a candidate with a genuine passion in the field of ML with particular expertise in a specific domain (Sequence Modelling, Graph Based ML, LLMs, etc.).

In the Economic Crime Prevention (ECP) Platform, our mission is to reduce harm to our communities by enhancing the Group's capability to prevent, detect and respond to economic crime. The Platform sits within Consumer Relationships and plays a critical role in providing services across the whole Group.

About us…

Like the modern Britain we serve, we're evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We're growing with purpose. Join us on our journey and you will too…

Here's how you'll make a difference…

As a Data Scientist in the AI Innovation team, you will…

• Use your skill set to build ML models with an economic crime focus, pushing the boundary of what is currently possible via the adoption of innovative new approaches.

• Lead small teams in the development and maintenance of AI products that serve internal and external customers.

• Work with diverse datasets and efficiently process and learn from them in order to gain insights.

• Engage with data engineering teams within the Economic Crime Intelligence lab to help guide how we can best make use of our ECP data.

• Work closely with stakeholders to understand business problems and help guide where data AI solutions could prove fruitful.

What you need…

• Experience building, deploying and maintaining advanced Machine Learning models.

• Well versed in the scientific Python ecosystem (NumPy, Scikit-Learn, Pandas etc.)

• Strong Data Engineering underpinnings and an ability to work with big data (Tbs).

• Experience in at least one Deep Learning framework (PyTorch, TensorFlow, JAX etc).

• Strong leadership skills, using empathy, clarity and challenge to support your team to be their best.

• Strong communication skills with an ability to adapt style for different audiences.

It would be great if you also had…

• Experience with Huggingface and/or Geometric Deep Learning libraries.

• Exposure to fraud and/or financial crime.

• Experience servicing models behind APIs.

• Experience with cloud platforms especially , GCP.

About working for us…

Our focus is to ensure we are inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it is why we especially welcome applications from under-represented groups. We are disability confident. So, if you would like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes…

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares.

• Benefits you can adapt to your lifestyle, such as discounted shopping.

• 30 days' holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow, and thrive? Apply today and find out more.

Join our journey.

Proud member of the Disability Confident employer scheme

JOB TITLE: Senior Data Science Analyst

LOCATION(S): Leeds

SALARY: £45,954 - £51,060

HOURS: Full time

WORKING PATTERN: Our work style is hybrid, which involves spending at least

two days per week, or 40% of our time, at one of our office sites.

About this opportunity
We're on a journey to build the bank of the future, and we need your help! We're continuing our extensive transformation Programme, recreating what a bank is from the inside out. Become part of our diverse team, and you'll experience a rare opportunity to impact the lives of more than 26 million customers through brands including Lloyds Bank, Halifax, Bank of Scotland and Scottish Widows. We need people who can make this transformation a reality.

Join our Economic Crime Intelligence Lab in a key Data Science role you'll see how a leading FinTech fights fraud whilst ensuring continuity of the service our customers expect. You're going after the fraudsters, the social engineering con-artists and money mules. In turn this helps to protect customers and wider society from the harm caused by fraud and scams.

You'd be using your skills in Python to update and maintain our machine learning libraries underpinning our fraud controls. You'll work with new technologies (Spark, Hadoop, Pyspark), toolsets and techniques to embed the latest solutions into our products. Your skills will in time be utilised within wider Economic Crime areas with exposure to even wider technologies and learning.

Ultimately you'll get to identify innovative solutions within machine learning and use statistical analysis to detect and prevent fraud against our customers and the bank. Your input will help our fraud detection become ever more sophisticated through improved accuracy i.e. less interruption of genuine customer transactions. You'll also have very well-defined success metrics (e.g. detection rate, alert rate) and an abundance of meaningful, complex data for you to get stuck into.

Why Lloyds Banking Group

We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.

What you'll need

• Appropriate educational background in a numerical or computing-based subject, or significant relevant experience.
• Practical experience of using Python in real world business applications.
• Understanding and practically applying Machine Learning techniques within a commercial/industrial context.
• Exhibit a flair for statistical analysis and innovation in its use and application.

And any experience of these would be really useful

• Subject Matter Expert in Fraud Data, Fraud Detection Systems and Fraud Modus Operandi (MO's)

• Distributed computing frameworks
• Previous experience using machine learning to tackle fraud detection problems
• Contributions to open source projects

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We're committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern.

We are proud to be a Disability Confident Leader. If you have a disability, you can also apply via our Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants with a disability, whose application meets the minimum criteria for the advertised job role.

We also provide adjustments that are reasonable throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term health condition or neurodivergent condition. If you'd like an adjustment to the recruitment process just let us know.

We also offer a wide-ranging benefits package, which includes:

* A generous pension contribution of up to 15%

* An annual performance-related bonus

* Share schemes including free shares

* Benefits you can adapt to your lifestyle, such as discounted shopping

* 28 days' holiday, with bank holidays on top

* A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey.

Proud member of the Disability Confident employer scheme

JOB TITLE: Integrator

SALARY: £57,546 - £63,940

LOCATION(S): Birmingham

HOURS: Full time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

About this opportunity

We're hiring an Integrator to International and CHAPS Lab within Payments Services Platform. The purpose of the role is to coordinate dependencies between the Lab and collaborators external to the Lab such as other labs, platforms, Group Executive Functions and 3rd parties, this may include supporting complex and high-risk implementations. The Integrator sits at Lab-or Platform-level and covers both business and technology change.

In the Payments Services Platform, our mission is to provide compliant and efficient payments capabilities for the Group and drive innovation to enable customers to move money confidently, quickly and securely. We sit within Group Chief Operating Office (GCOO) and play a critical role in providing services across the whole Group.

You'll join the International and Chaps Lab within the Payments Services Platform. The Lab's vision is to deliver the best International Payments and CHAPS solutions and services for our customer and the business, while also servicing our Legacy Currency Accounts and their transition to the strategic estate.

In this role you'll:

• Develop the sequence for integration related tasks in collaboration with the PO aligned to the Lab backlog.

• Work with partners outside of the lab to ensure interlock, enabling delivery at pace.

• Identify blockers to delivery and, where possible, mitigate/resolve, raising to product owners/lab leadership where required.

• Act as interface between the supplier (3rd Party) and key business partners.

• Manage complex and high-risk implementations requiring integration between multiple parties (internal/external) to ensure safe delivery.

• Coordinate the integration process and/or implementation events across shared infrastructure (e.g. Upgrading the Mainframe); lead on the SI process, coordinating parties to get the change over the line.

• Provide expertise (not content) for governance activity owned by the Product Owner, e.g. PRIA, for change across multiple labs.

Why Lloyds Banking Group

We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.

What you'll need:

• A strong ability in Agile Methodology, Tools and Ways of Working - Managing complex change within a business area through experience of agile teams, adapting to new ways of working quickly and efficiently

• A track record in developing and improving relationships with both internal and external collaborators to build consensus and improve delivery of change outcomes

• Experience in a change environment, managing conflicting priorities by facilitating discussion and resolution, persuading all collaborators to consider alternative views

• Proven leadership skills in managing critical risks/issues/dependencies arising out of Status Reporting and agile meetings- taking ownership for critical issues and ensuring resolution within agreed timescales

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We're committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern.

We're proud to be a Disability Confident Leader. If you have a disability, you can also apply via our Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants with a disability, whose application meets the minimum criteria for the advertised job role.

We also provide adjustments that are reasonable throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term health condition or neurodivergent condition. If you'd like an adjustment to the recruitment process just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days' holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey!

Proud member of the Disability Confident employer scheme

JOB TITLE: Data Solution Architect

SALARY: £86,964 - £102,310

LOCATION(S): Halifax

HOURS: [Full-time]

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week currently, or 40% of our time, at our Halifax Office.

About this opportunity…

Lloyds Banking Group is the largest provider of mortgages in the UK, with over 2 million active mortgages. We have placed mortgages at the heart of our strategy to become the best bank for customers. Our team in the Homes Platform is passionate about creating new services for our customers that transform the customer and colleague experience. Our culture brings together smart, hardworking people from diverse backgrounds who enjoy a collaborative and innovative environment that supports flexible and agile working.

We are creating a new strategic data capability to unlock significant business opportunities, supporting our objectives to create personalised data driven customer experience and insight driven business decisioning. As a Data Solution Architect, you'll contribute across key aspects of delivery from initiation through design and into delivery and beyond. You'll be a design authority for a lab or group of products and possess expert knowledge of multiple applications, technologies, and business processes across several platform domains.

About us…

Like the modern Britain we serve, we're evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We're growing with purpose. Join us on our journey and you will too…

What you'll do…

• Working as part of an Agile team of architects and engineers, you will cultivate collaboration through your extensive expertise and influence.

• Using data technology expertise, you will be able to identity opportunities to unlock its value to the business

• Deliver the best technical solutions for complex or significant business needs, where no precedent may exist.

• Ensure compliance with the Bank's IT architecture design and all regulatory, mandatory, and statutory requirements, protecting the Bank at all times.

• Run and chair technical design meetings to achieve purposeful outcomes, active involvement in architecture and design governance.

• Contribute to the financial investment process to obtain funding for key solution opportunities.

• Participate in risk management, using it to influence change planning and delivery.

Here's Where You'll Make a Difference…

Your contribution will influence our strategy to enable data to be a core part of our business capability This is a key role at the financial heart of the Group, underpinning the long-term sustainability and integrity of the organization.

What We Need from You…

We need a Data Solution Architect who understands the challenges of modern software development and exploiting data in a complex enterprise. You will build a compelling and powerful image of where we're heading from a data architecture and design perspective. You will understand technology implications for people and processes and will bring this to your holistic view of design. Ideally, you will have previous career experience in software engineering or solution architecture and will be well-placed to define and sell your vision to engineers, architects, and product owners alike.

What you'll bring…

• Excellent knowledge of the data technology of complex enterprise systems, modern cloud-hosted data solutions, integration patterns, DevOps, and data and event stream technologies and broad experience with in-house and vendor-written applications.

• Ability to support negotiations to gain agreement from senior stakeholders, seeing the big picture and translating business priorities into technical solutions

• Experience working on multiple products simultaneously and understanding the relationships between them.

• Understanding of risk management concepts and how to factor this into work prioritization models.

• Strong understanding of and experience with enterprise architecture principles and data strategy.

• Experience with risk, infrastructure, resilience, and security architecture practices and concerns.

• Able to communicate effectively with technical and non-technical audiences, from end-users to senior stakeholders.

About working for us…

Our focus is to ensure we are inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it is why we especially welcome applications from under-represented groups. We are disability confident. So, if you would like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares.

• Benefits you can adapt to your lifestyle, such as discounted shopping.

• 30 days' holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow, and thrive? Apply today and find out more.

Join our journey.

Proud member of the Disability Confident employer scheme

JOB TITLE: Engineering Team Manager (Data)

SALARY: £86,964 - £102,310

LOCATION(S): Halifax

HOURS: [Full-time]

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week currently, or 40% of our time, at our Halifax Office.

About this opportunity…

At Lloyds Banking Group, we're driven by a clear purpose - to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. Are you ready to join us on a transformational journey, building data driven solutions, which unlock the huge untapped data potential of the largest mortgage lender in Europe.

You'll work with product owners to deliver the highest quality customer driven software using modern strategies and cloud-based technologies whilst continually challenging, motivating, monitoring, and supporting engineering teams. As a Lead, you'll contribute across key aspects of delivery from initiation through design and into delivery and beyond. You'll possess expert knowledge of multiple applications, technologies, and business processes across several platform domains. You'll deliver the best technical solutions for complex and significant business needs, where no precedent may exist, whilst ensuring compliance with the Bank's IT architecture design and all regulatory, mandatory, and statutory requirements, always protecting the Bank.

You'll influence positively, demonstrating the right values and behaviours, and encouraging this in team members. As a leader and motivator, you'll nurture team members to create a high performing team culture.

About us…

Like the modern Britain we serve, we're evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We're growing with purpose. Join us on our journey and you will too…

What you'll need…

• Strong Software Engineering background with experience of delivering software products and solutions, adhering to enterprise architecture principles and design patterns, across the full development lifecycle is essential.

• Data Engineering and Data product knowledge, leading Data Engineering teams to build new Data estate, replacing legacy architecture.

• Expert knowledge of modern development toolset such as Cloud, API development, Kafka, APIGEE, JavaScript, Node.JS, DevOps.

• You'll be a great communicator with technical and non-technical audiences, from end-users to senior stakeholders. You will be able to produce high-quality documentation tailored to your audience.

• You will be self-organising and able to prioritise both your own and your team's resources to meet demanding delivery timeframes.

• A natural facilitator and decision maker, you'll enable collaboration across all teams within the lab.

It would be great if you had…

• Knowledge of mortgage products, pricing process and execution.

• Experience of an enterprise Data environment

• Understanding of building applications through containerized microservices-based architectures.

• Experience with cloud infrastructure, resilience, and security architecture practices and concerns.

About working for us…

Our focus is to ensure we are inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it is why we especially welcome applications from under-represented groups. We are disability confident. So, if you would like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares.

• Benefits you can adapt to your lifestyle, such as discounted shopping.

• 30 days' holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow, and thrive? Apply today and find out more.

Join our journey.

Proud member of the Disability Confident employer scheme

JOB TITLE: IT Systems Risk Specialist

SALARY: £62,874 - £69,860 per annum

LOCATIONS: Bristol, Birmingham, Chester, Edinburgh, Halifax, Leeds or Manchester

HOURS: Full-time - 35 hours per week

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites listed above.

ABOUT THIS OPPORTUNITY

We're putting in place a fresh operating model for non-financial risk management and we're seeking an IT Systems Risk Specialist to join our Centre of Excellence. In this role you'll be supporting robust risk management aligned with the Group's Enterprise Risk Management Framework (ERMF). This will include giving our leaders and Risk Owners businesses advice on their risk appetite decisions, safely, and at pace.

You'll contribute to implementing risk policy, appetite, and control objectives to enable the delivery of customer, regulatory and business strategic outcomes. Prepare to challenge conventions to create the best possible experience for both customers and staff!

WHAT YOU'LL BE DOING

Risk and control

• Contributing to the implementation of a risk and control oversight plan to assess compliance to relevant laws, regulations, industry standards and established controls.

• Providing pragmatic advice to support informed key risk decisions and trade-offs (balancing commerciality and risk appetite), being bold to 'call it', and influence senior decision makers.

Reporting & Monitoring

• Performing continuous monitoring and reporting of the Group's exposure relative to risk appetite, highlighting any significant deviations. Identifying and developing key risk indicators and key performance indicators to enable appropriate monitoring.

• Driving automation for risk and control measurement, monitoring, and reporting. Collaborating with technology, data, and analytics teams to escalate issues and define action plans, all in pursuit of sustainable risk management

Policy & Governance & Regulatory compliance

• Contributing to the design and implementation of risk policies, control objectives, and appetite to enable the Group to meet regulatory and operational risk objectives, providing consistent, fair outcomes for customers and ensure compliance with control specialist teams, audit and external regulators.

• Continuous review and enhancement of risk policies & appetite through the identification & assessment of emerging & growing risks, ensuring policies and appetite reflect new opportunities or threats.

WHAT YOU'LL NEED

We welcome applications from candidates with a range of experiences and backgrounds. To thrive in this role however, you'll need to demonstrate the below skills in your CV and application.

IT Systems Risk & Control

• Existing deep operational expertise aligned to IT Systems Risk in a highly regulated environment, ideally within Financial Services, and knowledge of the latest operational risk frameworks and of technology asset lifecycle management,

Policy, Governance & Regulatory Compliance

• Knowledge of relevant laws, regulation, industry standards and established practice in technical subject area; and proven ability to establish relevant risk policies and appetite, designing effective control objectives and performance indicators, and experience in continuous monitoring and reporting on group exposure.

Future vision and understanding of emerging technology and risks

• Demonstrable curiosity, understanding and track-record of effectively interpreting emerging technologies shaping the risk landscape (inc. AI, Digital Ledger Technology, Quantum) and anticipating the impact of changes and act accordingly.

Decision-making & problem-solving

• Effective decision-making, with evidence of skilfully balancing trade-offs while understanding business strategy and opportunity risks and assimilating different sources of data and complex information to effectively problem-solve and make relevant conclusions and recommendations.

·

Relationship building

• Strong communication skills in building effective internal and external partnerships and work collaboratively with all other lines of defence.

ABOUT WORKING FOR US

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity, neurodiversity or culture and we welcome applications from under-represented groups. We're disability confident, so if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual bonus award, subject to Group performance

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days' holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you!

Proud member of the Disability Confident employer scheme

JOB TITLE: Data Engineer

SALARY: £68,202.00 - £75,780.00

LOCATION: Leeds

HOURS: Full-time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our office site.

About this opportunity

We're looking for someone to join the Finance Platform; a team in place to implement and design trusted, secure, stable products which service customers in Group Corporate Treasury and Finance reporting. We're focussed on redefining the experiences throughout the end-to-end colleague lifecycle enabled by technology. You'll be at the heart of designing and maintaining our data solutions in a way that unlocks and builds opportunities to digitise and deliver excellent colleague journeys and business outcomes, as well as meeting the Group's strategic goals to simplify and redefine the technology landscape.

This role is akin to a Technical Business Analyst and so requires an analytical approach that traverses both business and technical domains. It spans across business requirements definition, data analysis and solution design. It includes supporting all areas of the software development lifecycle, but does not include coding and development.

Why Lloyds Banking Group

Like the modern Britain we serve, we're evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We're growing with purpose. Join us on our journey and you will too…

What you'll need

• Previous experience in a Technical Business Analysis role

• Proven knowledge of the software development lifecycle and experience in end-to-end delivery of software products

• Strong experience in system analysis & the data lifecycle

• High proficiency in SQL

• Experience in the various test phases, especially system, integration and user testing

• Experience of sophisticated financial services system integrations involving treasury, risk, finance and payments data

And any experience of these would be really useful

• An understanding of Treasury asset classes, products and their associated trade lifecycles

• An awareness of regulatory reporting regimes and their compliance mechanisms

• Experience of working in an Agile platform environment

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days' holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

If you're excited by the thought of becoming part of our team, get in touch.

We'd love to hear from you.

Proud member of the Disability Confident employer scheme

JOB TITLE: Senior Finance Change Analyst

SALARY: £42,120 - £51,480

LOCATION(S): Halifax, Cardiff, Leeds

HOURS: Full-time

WORKING PATTERN: Our work style is hybrid, which involves spending at least

two days per week, or 40% of our time, at one of our office sites

A great opportunity to join a hard-working team of finance change professionals responsible for embedding bank-wide changes within Retail Finance in a controlled and clear manner, with a passion for process improvements, data quality and streamlined delivery.

About this opportunity:

Are you eager to be part of a dynamic team, driving high profile change in Retail Finance?

Do you aspire to develop and grow you skills and capabilities in Change Management?

The Retail Finance Change team are looking for an enthusiastic, self-motivated Senior Finance Change Analyst to join us.

As a Senior Finance Change Analyst, you will play a crucial role in ensuring the successful delivery of change initiatives impacting Retail Finance. You will work collaboratively cross function to manage risk and implications related to Finance Systems, Data, MI and Reporting effectively.

Day to day, you will:

• Support the Retail Finance Inbound Change process: Assess triage initiatives to help prioritize activities and plan effectively.

• Operate flexibly: Deliver prioritised activities across Retail Finance in a timely manner.

• Scope and Document Change Requirements: Undertake activity to scope, define and document specific change requirements.

• Develop Relationships: Maintain effective working relationships with key collaborators across Retail Finance, and other business areas.

• Support team activities: Contribute to development, learning and process improvement within the team.

• Invest in Personal Growth: Respond to individual and team objectives, by enhancing personal performance and growing your skills and capabilities.

What you will need:

• Finance Background: Previous experience in a Finance based role, with a solid understanding of Finance Systems is essential.

• Retail Product Background: A well-rounded understanding of Retail products is essential.

• Self-motivation: Ability to work collaboratively & independently as part of a wider team, as well as cross function.

And any experience of these would be really useful:

• Agile methodology & Tools: While experience of change methodology and Agile tools would be advantageous, we will offer coaching and guidance for those starting their career in change.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 28 days' holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

This is a once in a career opportunity to help shape your future as well as ours. Join us and grow with purpose.

Proud member of the Disability Confident employer scheme

JOB TITLE: Next Gen Talent Planning and Delivery Manager

Salary: £57,546 - £63,940

HOURS: Full time

LOCATION(S): Leeds, Bristol, Edinburgh and Halifax

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

About this opportunity

A varied role working in an award winning, fast paced, and innovative team.
Reporting into the Group Proposition Lead for Next Gen Talent, this role provides a unique view into how we design, market, recruit, induct and develop industry leading Next Gen Talent programmes including graduate, apprentice, placement programmes as well as our school engagement strategy & ecosystem.

We are looking for someone who can manage the ambitious Next Generation Talent delivery plan, working cross team to pull all workstreams into one place and ensuring coordinated, smooth delivery across our team. The successful candidate will also be a driving force for delivering enhancements to the customer/colleague experience for the graduate & undergraduate programmes. All contributing to making Lloyds Banking Group an employer of choice for Next Gen Talent and building strong talent pipelines for our business.

If you love working in a fast paced, high impact team we'd love to hear from you.

Please note this role sits within in the on-programme part of the Next Gen Talent Team, not in the recruitment team.

Key Responsibilities

Project Management & Oversight

• Create and maintain detailed project plans outlining key milestones, timelines, and deliverables for activities such as induction, development events, cohort engagement activities, and roll-off processes.

• Establish effective reporting on KPIs for key stakeholders

• Coordinate our NGT impact reporting to tell a complete story of the impact of our proposition. YTD we have impacted almost 120,000 young people internally and externally.

• Working with Group Proposition lead to optimise team resource and budget associated with programme delivery.

• Coordinate with key internal stakeholders (including Next Gen Talent partners, recruitment, Learning) to ensure alignment and successful execution of all activities.

• Work with team to identify delivery risks and get mitigation strategies in place. Adjust project plans as necessary to accommodate changes in business needs or participant requirements.

• Drive continuous improvement in the planning and execution of activities, ensuring the programmes evolve in line with best practices and organisational goals and that effective retrospectives are undertaken.

• A successful candidate is likely to be experienced in both waterfall and agile project management.

On Programme Experience Delivery

• You will focus on optimising the on-programme experience, from induction to development and through to programme completion, ensuring that our early careers talent has a strong foundation and clear pathway within the organisation.

• Lead the planning, coordination, and delivery of key activities related to the Next Gen Talent programmes, ensuring they are executed on time and within scope.

• Lead the on-programme experience for Next Generation Talent, ensuring their journey is seamless and aligned with the organisation's strategic objectives.

• Implement effective listening strategies to ensure our we continue to put colleague experience at the heart of what we do when making enhancements to our offering

• Regularly review and improve the development and training framework, ensuring it meets both individual and business needs.

• Manage key milestones of the programme (e.g., rotations, performance reviews) to track and enhance progress.

• Foster a strong sense of community and belonging among Next Generation Talent cohorts, encouraging networking and collaboration.

• Ensure Line Managers are well-equipped with training, tools, and guidance to support and develop Next Gen Talent within their teams.

• Support next gen talent transitioning off the programme by assisting them in securing permanent roles within the organisation and making sure they are fully prepared for their next career step.

About us

If you think all banks are the same, you'd be wrong. We're an innovative, fast-changing business that's shaping finance as a force for good. A bank that's empowering its people to innovate, explore possibilities and grow with purpose.

What you'll need

• Project management experience

• Experience in looking at and designing colleague experience

• Experience in designing talent management programmes

• Personal line management or team leadership experience

• Excellent stakeholder skills, confident in interacting with senior stakeholders

And any experience of these would be really useful

• Experience in designing early careers talent programmes

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We're committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern.

We are proud to be a Disability Confident Leader. If you have a disability, you can also apply via our Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants with a disability, whose application meets the minimum criteria for the advertised job role.

We also provide adjustments that are reasonable throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term health condition or neurodivergent condition. If you'd like an adjustment to the recruitment process just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual bonus award, subject to Group performance

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days' holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

If you're excited by the thought of becoming part of our team, get in touch! We'd love to hear from you!

Proud member of the Disability Confident employer scheme

JOB TITLE: Next Gen Talent Planning and Delivery Manager

Salary: £57,546 - £63,940

HOURS: Full time

LOCATION(S): Leeds, Bristol, Edinburgh and Halifax

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

About this opportunity

A varied role working in an award winning, fast paced, and innovative team.
Reporting into the Group Proposition Lead for Next Gen Talent, this role provides a unique view into how we design, market, recruit, induct and develop industry leading Next Gen Talent programmes including graduate, apprentice, placement programmes as well as our school engagement strategy & ecosystem.

We are looking for someone who can manage the ambitious Next Generation Talent delivery plan, working cross team to pull all workstreams into one place and ensuring coordinated, smooth delivery across our team. The successful candidate will also be a driving force for delivering enhancements to the customer/colleague experience for the graduate & undergraduate programmes. All contributing to making Lloyds Banking Group an employer of choice for Next Gen Talent and building strong talent pipelines for our business.

If you love working in a fast paced, high impact team we'd love to hear from you.

Please note this role sits within in the on-programme part of the Next Gen Talent Team, not in the recruitment team.

Key Responsibilities

Project Management & Oversight

• Create and maintain detailed project plans outlining key milestones, timelines, and deliverables for activities such as induction, development events, cohort engagement activities, and roll-off processes.

• Establish effective reporting on KPIs for key stakeholders

• Coordinate our NGT impact reporting to tell a complete story of the impact of our proposition. YTD we have impacted almost 120,000 young people internally and externally.

• Working with Group Proposition lead to optimise team resource and budget associated with programme delivery.

• Coordinate with key internal stakeholders (including Next Gen Talent partners, recruitment, Learning) to ensure alignment and successful execution of all activities.

• Work with team to identify delivery risks and get mitigation strategies in place. Adjust project plans as necessary to accommodate changes in business needs or participant requirements.

• Drive continuous improvement in the planning and execution of activities, ensuring the programmes evolve in line with best practices and organisational goals and that effective retrospectives are undertaken.

• A successful candidate is likely to be experienced in both waterfall and agile project management.

On Programme Experience Delivery

• You will focus on optimising the on-programme experience, from induction to development and through to programme completion, ensuring that our early careers talent has a strong foundation and clear pathway within the organisation.

• Lead the planning, coordination, and delivery of key activities related to the Next Gen Talent programmes, ensuring they are executed on time and within scope.

• Lead the on-programme experience for Next Generation Talent, ensuring their journey is seamless and aligned with the organisation's strategic objectives.

• Implement effective listening strategies to ensure our we continue to put colleague experience at the heart of what we do when making enhancements to our offering

• Regularly review and improve the development and training framework, ensuring it meets both individual and business needs.

• Manage key milestones of the programme (e.g., rotations, performance reviews) to track and enhance progress.

• Foster a strong sense of community and belonging among Next Generation Talent cohorts, encouraging networking and collaboration.

• Ensure Line Managers are well-equipped with training, tools, and guidance to support and develop Next Gen Talent within their teams.

• Support next gen talent transitioning off the programme by assisting them in securing permanent roles within the organisation and making sure they are fully prepared for their next career step.

About us

If you think all banks are the same, you'd be wrong. We're an innovative, fast-changing business that's shaping finance as a force for good. A bank that's empowering its people to innovate, explore possibilities and grow with purpose.

What you'll need

• Project management experience

• Experience in looking at and designing colleague experience

• Experience in designing talent management programmes

• Personal line management or team leadership experience

• Excellent stakeholder skills, confident in interacting with senior stakeholders

And any experience of these would be really useful

• Experience in designing early careers talent programmes

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We're committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern.

We are proud to be a Disability Confident Leader. If you have a disability, you can also apply via our Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants with a disability, whose application meets the minimum criteria for the advertised job role.

We also provide adjustments that are reasonable throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term health condition or neurodivergent condition. If you'd like an adjustment to the recruitment process just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual bonus award, subject to Group performance

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days' holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

If you're excited by the thought of becoming part of our team, get in touch! We'd love to hear from you!

Proud member of the Disability Confident employer scheme

JOB TITLE: Customer Support

SALARY: £23,500

LOCATIONS: Birmingham
HOURS: 35 hours a week, including some Saturdays

WORKING PATTERN: Full-time

About this opportunity
Do you want to be part of a team that makes a genuine difference to customers, businesses and communities?

As one of our Customer Support colleagues, you'll learn, grow and develop within an inclusive organisation with genuine values focussed on putting people first.

You could be in one of our branches helping our customers side by side, or working from home, doing your best to help the person at the other end of the line (we also connect via social media, web-chat and remote advice video calls).

You'll learn to make the most of your best talent - helping people. You'll show you care and understand what matters to them and if you don't know the answer then you'll have access to a supportive team that do.

From Day 1 we'll provide all the training and support you'll need. Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, potential hybrid working and a wide variety of career opportunities - you'll find them all here.

About us
From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.

What you'll need

• Crucially, you're a people person - to be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
• The ability to quickly build relationships to give customers a fantastic experience.
• The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity - taking time to resolve queries and giving our customers confidence in the service you're providing.
• The commitment to deliver on your promises and going above and beyond for your customer.
• A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
• If located in in one of our hybrid locations, you will need to meet our Homeworking criteria, for example, a quiet, private room at home, stable internet connection.
  
  

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive?

Apply today and find out more. (Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.)

Proud member of the Disability Confident employer scheme