Total 14 Quality Assurance / Control job vacancies in Malvern, Worcestershire, WR14 1BS

An excellent opportunity for an experienced Quality Assurance Technician to join a well-established company

Job Type: Full-Time, Permanent
Salary: Starting from £26,000 Per Annum, Depending on Experience
Location: Worcester WR5

About The Company:

A family business based on the outskirts of Worcester creating innovative flavours of award-winning cheeses, with a growing reputation around the world.
An exciting and rewarding role has arisen within the company. They are seeking an experienced Quality Assurance Technician to join their team! You will be responsible for monitoring and implement the company’s quality assurance procedures, undertaking scheduled checks and inspections to maintain our BRCGS accreditation.
The successful candidate will need to be detail oriented, have a high attention to detail and reliable. You will also need to be flexible within your role, organised, enjoy working as part of a team and independently. They currently run a single weekday shift.

Role Duties (but are not limited to):

• Good understanding and knowledge of BRCGS standards
• To oversee /liaise with external auditors, enforcement and regulatory authorities, customers, third party contractors and suppliers as necessary
• Developing and maintaining the quality management system and procedures and to ensure that all checks and inspections are completed to schedule. Liaising and co-operating with management and colleagues in the implementation and compliance of food quality, safety and legality procedures in line with BRCGS requirements
• Ensuring the maintenance of testing equipment and facilities and maintenance of calibration schedule
• Monitoring and ensuring compliance with the HACCP plan, detailed in the Quality Manual.
• Ensuring that site hygiene practices and procedures are maintained as per the Quality Manual and procedures
• To undertake weekly sampling against defined schedules for environmental swab programme and product testing
• Raising and documenting non-conformances as they arise at any stage of the process and to take appropriate corrective action as necessary, consulting with Management
• To investigate customer complaints and quality failures, collating data and compiling reports as necessary
• To take a proactive approach towards product and process quality and to work towards improving standards throughout
• To organise and present training sessions as required, and identifying training needs as appropriate.
• To maintain up to-date information records on horizon scanning risks and threats associated with the business and products, to communicate where relevant to Senior Management when a potential risk to the business is identified
• To maintain supplier approval records and oversee new supplier approvals
• To drive the company culture strategy and encourage participation in the company culture activities

Other Responsibilities:

• Attend internal meetings, briefings or company updates/presentations as required
• Any other task/project as required, commensurate with role and experience, or as requested by Senior Management
• Identify and understand the management of allergens within the process

Candidate Requirements:

• Be able to follow written and spoken instructions i.e. recipes, cleaning instructions, procedures and production schedules
• Have a good understanding of health and safety requirements
• Have good concentration and observation skills
• Maintaining a strict level of personal and workplace hygiene
• Be able to pay attention to detail even when tasks are repetitive
• Be able to act quickly when a problem arises. Be aware and understand the need to report any evidence of unsafe or out-of-specification product or raw materials to designated manager to enable the resolution of issues requiring immediate action
• Have numeracy and literacy skills
• Be able to work both independently and as part of a team, liaising and communicating as appropriate.
• Ability to show initiative, take on additional responsibility and complete tasks set through to the end.
• Calm and good humoured
• Ability to work well under pressure
Qualification & Experience:

• Have experience within a Technical or Quality food environment
• Good communication skills both internal and external
• Fluent in spoken, written and understanding of the English language
• Good numeracy and literacy skills

If you feel that you have the relative skills/attributes to fulfil this role then please apply now for immediate consideration.


The company is an Equal Opportunity Employer that does not discriminate based on race, religion, sexual orientation, age or disability. The employer welcomes applications from all candidates who match their requirements and their decision for employment will be based purely on your skills/qualifications.

Quality Engineer - Worcester

£30,000 - £35,000

20 Days Holiday + Bank Holidays, increasing to 25 days with service - Death in Service - Pension Scheme - Discount Platform and more!

A new and exciting opportunity has arisen for a Quality Engineer to join a UK known food manufacturer in the Worcester Area!

With no day ever being the same the Quality Engineer role offers genuine long-term progression and career development within a first-class organisation.

Role & Responsibilities:

• Implementation of corrective and preventive actions.
• Perform root cause investigations
• Applying good manufacturing practice (GMP) and working within the QMS requirements.
• Management of metrology and CMM programming

Knowledge, Skills & Experience:

• Experience of ISO 13485 or ISO 9001
• Health and Safety understanding
• Internal auditor qualification - desirable
• Experience in inspection processes and measurement technologies

Package and Benefits:

• 20 Days Holiday + Bank Holiday increasing to 25 days with service
• Death in service
• Discounts platform
• Pension Scheme

If you are interested in this position please click 'apply'.

Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors.

Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

An opportunity has arisen for a Pest Control Technician to join a well-established company providing pest control services. This role offers excellent benefits and a competitive salary of £30,000 - £35,000.

As a Pest Control Technician, you will be providing pest control solutions for various client, ensuring high service standards.

You will be covering Milton Keynes, Oxford, Worcestershire regions

What we are looking for:

- Previously worked as a Pest Control Technician, Foot Technician or in a similar role.

- BPCA Level 2 certification or equivalent in pest control.

- Strong written and verbal communication skills.

- An Advanced DBS check will be required for this role.

- Full UK driving licence.

What's on Offer:

- Competitive salary

- Company car

- Uniform and full expenses package.

- Full training and support through the BPCA CPD scheme.

- Health coverage and team development programmes.

This is a fantastic opportunity for a Pest Control Technician to advance their career in a supportive and growing organization.

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

Job Description: Mechanical Project Supervisor

Purpose of the Role
The Mechanical Project Supervisor will manage building and maintenance projects, providing technical specialist advice in Mechanical Building Services Engineering. The role ensures that all work is carried out efficiently, meeting performance specifications and quality standards, with a particular focus on water hygiene and legionella compliance.

Main Duties and Responsibilities
Technical Specialist:

• Provide expert advice in Building Services Engineering (mechanical).
• Oversee compliance, servicing, and projects involving heating, hot water generation, hot and cold water services, air conditioning services, and commercial kitchens.
• Manage quarterly water hygiene control tasks and ensure compliance with water hygiene and legionella regulations.

Project Management:

• Oversee mechanical engineering services and construction project delivery.
• Prepare reports, estimates, specifications, drawings, and works schedules for quotations or tendering.
• Ensure projects are delivered to the required specification, quality, and budget.

Compliance and Quality Assurance:

• Ensure all property and construction work complies with relevant statutory legislation, codes of practice, and professional guidance documents.
• Conduct regular quality audits and address any areas where quality does not meet specified standards.
• Ensure compliance with the most recent CDM regulations, assuming the Principal Designer Role as required.

Resource and Budget Management:

• Lead programme planning, resource planning, budget planning, and ensure value for money.
• Prepare, manage, and monitor project budgets, reporting regularly on financial positions.

Procurement and Contract Management:

• Lead the preparation of property and construction frameworks and contracts.
• Ensure compliance with procurement legislation and manage performance criteria for a range of contracts.

Communication and Coordination:

• Ensure effective communication and coordination between all disciplines, parties, and teams involved in projects.
• Represent the Service Manager at meetings and discussions as required.

Leadership:

• Lead and manage multidisciplinary professionals and technical support staff.
• Ensure continuity of service during the absence of the Service Manager.

Essential Qualifications and Experience

• Extensive experience in construction and maintenance.
• Knowledge and experience of applying ISO 55000 International Standards for Asset Management and BS 8544.
• Proven application of effective project and programme management (Prince2 or similar).
• Extensive experience in providing technical direction in construction, technology, and building engineering services.
• Proven leadership in managing minor and major building works.
• Experience of managing and ensuring building compliance according to regulations and good practice.
• Confidence to act as the Head of Services and Director at meetings.
• Experience of managing professional staff, including staff development and performance management.
• Practical experience in staff selection and recruitment.
• Sound knowledge of IT software applications, including Excel, Word, and PowerPoint.
• Ability to monitor progress and meet performance targets.

Desirable Qualifications and Experience

• Masters degree or post-graduate studies in a relevant field.
• Full membership of a recognised professional organisation (e.g., MIET, MCIBSE, MIMECH).
• Recognised qualification in the Construction (Design and Management) Regulations 2015.
• Knowledge of the Equality Act 2010 and its application to the job.

Personal Qualities

• Ability to manage multiple projects and prioritise under stressful situations.
• Positive and constructive contribution to meetings and discussions.
• Flexibility in approach, accommodating the needs of the wider service area.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Compliance Support Officer

Origin – Great homes, positive people, and strong communities

An inspiring past and a bright future

Salary £33,075 per annum + benefits.

A home is the essential foundation for a good quality of life, so what we do every day really matters to the wellbeing of our communities. Here at Origin, we trace our roots back 100 years, building and managing high quality homes as well as providing support services and housing for those who are most vulnerable in London and Hertfordshire. We work to provide safe, decent affordable homes and support for individuals and communities.

Focused on our residents, our driving ambition is to provide services that make people’s lives easier, and homes and communities they can be proud to live in. We are ‘not for profit’ and reinvest all our surpluses back into our varied and vibrant neighbourhoods.

The role – Compliance Support Officer

As Compliance Support Officer you will be experienced in providing a high-quality compliance service whilst adhering to administrative and customer service processes. You will support the Contract Manager to monitor and manage the delivery of our asset compliance services, to ensure that all statutory compliance obligations and requirements across the Organisation are met and consistent with up-to-date legislation, health & safety, and best practice in relation to; regulatory servicing requirements, you will also contribute to customer safety, satisfaction, and value for money.

The successful candidate will work effectively with key internal colleagues and external partners and stakeholders to ensure they contribute to enabling the Organisation to fulfil all of its statutory and regulatory obligations.

What you’ll do

Support the Contracts Manager in managing the relevant servicing programme within the compliance areas (Fire, Electrical, Lifts, Legionella, Gas, Asbestos)
Manage access into customers’ homes.
Liaise with residents & staff to book in repairs and servicing visits.
First point of contact with staff and Residents for escalations
Monitor all work in progress and moving incomplete work through to completion.
Ensuring all required parts are ordered and booked to minimise delay to Residents.
Take responsibility for providing a comprehensive administration service to the Contract Manager
Ensure consistent and accurate information, and documents are recorded.
Help develop, implement, and monitor administrative processes to support efficient and quality service delivery.
Produce minutes from meetings.
What you’ll need

Experience of working within a compliance function within housing, preferably asbestos and water hygiene.
Experience of working to deadlines and targets
Ability to raise purchase/works orders promptly and accurately to enable works to be carried out and budgets to be monitored.
Technically proficient in Microsoft word and Excel and formulas
Customer service experience
Experience of building and maintaining relationships with contractors, Residents, and staff across different functions
Ability to produce minutes from meetings.
Ability to organise workload effectively and able to methodically work on own initiative.
Interpersonal skills to liaise with residents and provide responses to complaints.
Good verbal and written communication skills
Be highly organised, methodical, and analytical with exceptional attention to detail.
Our Values

Our core values are at the heart of how we work.

Take the lead.
Create energy.
Build trust.
Be generous.
Stay grounded.
Remember the little things.
We're committed to the wellbeing of our people and in creating an environment that promotes diversity, equity, inclusion and belonging.

Our benefits to you

Origin’s ways of working make it easier for you to balance work and home life. You will benefit from flexible working which offers you the opportunity to work from where you are most effective, with the technology and equipment you need, as well as access to flexible space for collaborative working.
A generous 25-day holiday allowance plus bank holidays, that increases with time, with the opportunity to buy and sell leave.
2 additional ‘giving something back’ volunteer days.
A pension scheme with contributions from 4% -8% of your salary
Family leave, compassionate leave and enhanced maternity pay.
Simply Health cash plan providing money back when you spend on health appointments including physiotherapy, dental and opticians.
Interest free loans to help spread the cost of a season ticket or another big purchase.
Annual staff conference, team away days and annual team meal allowance
Access to Perk Box for fantastic savings on everyday purchases and much more
Free employee assistance programme
Opportunities to join staff network groups.
Refer a friend bonus.


We’re also committed to ensuring that our people have access to an excellent range of learning and development opportunities including our induction programme, course sponsorship, leadership development, mentoring and talent schemes along with professional membership if it’s a requirement to your role.

Tell us your story

We are looking forward to learning about you. Please help us get to know you by sending your latest CV and covering letter detailing how your skills and experience meet the job description for Compliance Support Officer outlined above.

Closing date for applications: Monday 21st October 2024

Please note that suitable candidates will be invited to interview throughout the application window and therefore the vacancy may close at short notice. However, all candidates will be advised of the outcome of their application and therefore interested candidates are encouraged to apply at their earliest convenience.

#LI-REMOTE

Proud member of the Disability Confident employer scheme

Process Quality Engineer
Bromsgrove
£36,000
Bonus Scheme
Health Care Plan
Gym Membership

The Company

I am working with a leading company in their sector. They manufacture a variety of products and are at the forefront of their industry. If you have experience as a process quality engineer and are interested, apply now!

The role

• Support the production, quality and technical departments in testing and inspection of Components, Raw materials, manufacturing processes and equipment
• Perform process reviews on manufacturing processes
• Analysis of components and sub-assemblies to Internal and External requirements
• Perform in-house product testing and random sampling to confirm specifications are correct
• Working with cleanroom leaders to ensure equipment is checked before and after use
• Review and update Standard operating procedures (SOPs) and other technical/process documentation
• Assist in problem solving, root cause analysis and risk assessments
• Getting involved with Non-conformance reports (NCR), Corrective and Preventative Actions (CAPAs), Failure Mode and Effect Analysis (FMEA) activities
• Occasionally travelling to other Kimal sites and to suppliers

Key Skills

• Experience in a process engineering, quality engineering, manufacturing engineering or similar role.
• Experience in a manufacturing sector
• Knowledge of production processes and quality control methods
• Understanding of industry regulations and standards
• Experience with product inspectios and compliance testing

Package

• £36,000
• Bonus Scheme
• High Street Discounts
• Health Care Cash Back
• Discounted Gym Membership

If you are interested apply now or get in touch with Jacob at Hunter Selection!

If you are interested in this position please click 'apply'.

Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors.

Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Immediate start!

Are you looking for a Class 1 position with a weekly earning potential of £800 per week?


For this role, we require the below:
A Valid Class 1 HGV Licence
A Valid UK CPC
A Valid UK Digital tacho
At least 1-year commercial experience driving Class 1’s
No more than 6 points
NO DR/DD Convictions on your licence


This position is a long term ongoing role.

With your weekends free, you’ll be working Monday to Friday starting at 06.00

The rate of pay is £17.55 per hour paid via our Umbrella provider.
or
You can choose to get paid through PAYE, meaning the pay is £14.50 per hour and in addition to this you get 28 days of annual leave,

Please note we do not offer visa sponsorship.

Origin – Great homes, positive people and strong communities

An inspiring past and a bright future

A home is the essential foundation for a good quality of life, so what we do every day really matters to the wellbeing of our communities. Here at Origin, we trace our roots back 100 years, building and managing high quality homes as well as providing support services and housing for those who are most vulnerable in London and Hertfordshire. We work to provide safe, decent affordable homes and support for individuals and communities.

Focused on our residents, our driving ambition is to provide services that make people’s lives easier, and homes and communities they can be proud to live in. We are ‘not for profit’ and reinvest all our surpluses back into our varied and vibrant neighbourhoods.

The role – Fire Equipment Inspector

As Fire Equipment Inspector you will complete Fire Alarm and Emergency Lighting Testing and Fire, Health, and Safety checks around residential and commercial properties, in and around London and the surrounding areas ensuring they are full functional and compliant. You will be integral to ensuring

What you’ll do

You will

You will test the function of fire equipment such as fire alarms, emergency lights and automatic ventilation systems, with training provided by a competent person to provide ensure testing is carried out diligently
You will inspect fire doors within Residential homes and corridor doors ensuring
Provide informal advice to our Residents, fire officers and maintenance surveyors to ensure opportunities to improve fire safety
Produce concise reports as required for properties ensuring identified actions are completed through follow up post inspections.
What you’ll need

We’re looking for someone who has:

Good IT skills (e-mail, Microsoft Word, and Excel) and good understanding of Microsoft office applications to complete test findings
Able to prioritise, plan and manage own workload and projects to meet conflicting work demands and deadlines.
Excellent observational skills and to be able to pay attention to detail
You’ll have effective internal and external stakeholder management skills and have demonstrable ability to accurately review, collate and record a variety of data for meaningful analysis
Full driving licence and access to a vehicle for work desirable

Our Values

Our core values are at the heart of how we work

Take the lead
Create energy
Build trust
Be generous
Stay grounded
Remember the little things
We're committed to the wellbeing of our people and in creating an environment that promotes diversity, equity, inclusion and belonging.

Our benefits to you

Origin’s ways of working make it easier for you to balance work and home life. You will benefit from flexible working which offers you the opportunity to work from where you are most effective, with the technology and equipment you need, as well as access to flexible space for collaborative working.
A generous 25-day holiday allowance plus bank holidays, that increases with time, with the opportunity to buy and sell leave
2 additional ‘giving something back’ volunteer days
A pension scheme with contributions from 4% - 8% of your salary
Family leave, compassionate leave and enhanced maternity pay
Simply Health cash plan providing money back when you spend on health appointments including physiotherapy, dental and opticians
Interest free loans to help spread the cost of a season ticket or another big purchase
Annual staff conference, team away days and annual team meal allowance
Access to Perk Box for fantastic savings on everyday purchases and much more
Free employee assistance programme
Opportunities to join staff network groups
Refer a friend bonus
We’re also committed to ensuring that our people have access to an excellent range of learning and development opportunities including our induction programme, course sponsorship, leadership development, mentoring and talent schemes along with professional membership if it’s a requirement to your role.

Tell us your story

We are looking forward to learning about you. Please help us get to know you by sending your latest CV and covering letter detailing how your skills and experience meet the requirements for the role of Fire Equipment Inspector outlined above.

Closing date for applications: 29 July 2024

Interviews will be held on Wednesday 31 July & Thursday 1 August


Please note that suitable candidates will be invited to interview throughout the application window and therefore the vacancy may close at short notice. However, all candidates will be advised of the outcome of their application and therefore interested candidates are encouraged to apply at their earliest convenience.

Proud member of the Disability Confident employer scheme

Control room operative An opportunity has arisen to join our team of controllers working in a fast paced 24/7, 365 day control room. Your base office will be either Strensham Services or Worcester depot working on a rota basis for a recovery operator business. You will be liable for dispatching breakdown and recovery jobs by making quick and conscious decisions to enable the best person to be sent for the job and so the most efficient way is used in order to benefit the company and reduce costs. You must have excellent communication skills, both face to face and on the telephone. You must be able to work well alone, use your initiative well and as part of a team. You must be very computer literate & able to flick between screens effectively. You must be able to work well under pressure and enjoy a challenge. You must be a forward thinker and enjoy bettering systems to increase efficiency for the business. You will be required to pass a police vetting check and must hold a full UK driving licence. Rotational shifts, rotating days & nights just nights or just days on a 3 on 3 off rota basis Actual hours can be discussed at interview. Additional achievable bonuses are available.

Quality Engineer - Droitwich

£38,000

24/7 GP Services - Employee Assistance Program - Discounts for leading retailers - Life Assurance and more!

A new and exciting opportunity has arisen for a Quality Engineer to join a UK known manufacturer in the Aerospace industry in the Worcestershire Area!

With no day ever being the same the Quality Engineer role offers genuine long-term progression and career development within a first-class organisation.

Role & Responsibilities:

• Responsible for all process improvements and projects on site
• Supervising and mentoring junior members of staff - 1 direct report
• Non conformance management - reporting, monitoring, measuring etc.
• Developing systems to the optimum level - process mapping, gap analysis, action planning and project management.

Knowledge, Skills & Experience:

• Experience working to ISO9001 and AS9100 standards
• Supervisory experience
• Six Sigma/Lean Qualifications
• Experience working in the Aerospace industry

Package and Benefits:

• 24/7 GP Services
• Employee Assistance Program
• Discounts for leading retailers
• Life Assurance

If you are interested in this position please click 'apply'.

Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors.

Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

We are looking for a Control Panel Wirer to Diagnose, test, or analyze the performance of components, assemblies, or systems. Set up and operate standard or specialized testing equipment.Testing of electrical prototypes, per general instructions and established standards. Read from drawings
Working days immediate start up to £13.50ph plus holiday pay

Build your career in Trades with Platform Property Care
Platform Property Care has an exciting opportunity for a Quality Control Auditor to join our Award-winning Heating team based in Worcestershire & Gloucestershire supporting a Service Manager and a team of Service & Repair Gas Engineers in this area. This brand-new role has arisen due to our continued growth and expansion in the team.
What will you be doing?
In this key role you will be auditing Landlord Gas Safety records issued by the engineering workforce, including undertaking detailed inspections, and specialist investigations and preparing reports.
You will then advise and develop recommendations to address issues identified, complete corrections, and provide coaching for our engineers. You will also develop and deliver training and line manage our team of apprentices.
You will have a real impact on our service delivery being successful. Being someone who will naturally thrive on taking responsibility you will own issues resolving these to ensure that our team continue to meet our KPIs.
Some things we need from you:
The following qualifications/ technical knowledge are essential
• A gas related NVQ L3
• Current ACS accreditation in CENWAT, CCN1, CPA1, CKR1, DAH1, HTR1
• Comprehensive knowledge of the Gas Safety (Installation & Use) Regulations 1998 maintenance, servicing, and installation of Gas Installations
• It would be advantageous if you held an Assessors qualification or equivalent, Fumes investigation reporting (CMDDA1), and or a Health & Safety Management qualification
• Proven experience as a Service & Repair Engineer with a good understanding of the work and standards required
• Experience in Domestic Gas auditing
• Experience providing guidance, coaching, and training
• Demonstrable experience in working with internal/ external customers and delivering services that meet key performance indicators
• IT literate with experience of utilising technology to drive service performance
• Strong numeracy and communication skills
• Good report writing skills
• Strong personal organisation skills
• Ability to make a reasoned decision, with understanding of impact
• Strong interpersonal skills – you will build strong working relationships
The role is mobile, and therefore requires a full UK Driving Licence, and covers Worcestershire & Gloucestershire so you will need to be based in this area. At times you will be required to attend meetings and training at our other offices and locations including Worcester, Birmingham, Matlock, and Skegness.
Part of Platform Housing Group, Platform Property Care is a well-established property maintenance business. Working with us is more than just a job. We value the contribution that our colleagues make to our business; our vision is clear – we are growing fast, and we aim to achieve our plan through an engaged and highly skilled team.
Our Heating team are true sector leaders. You’d be joining an award-winning team who won the 2023 ASCP Best Resident Engagement Strategy Award. We are also shortlisted as finalists in the 2024 ASCP Awards for Heating Contractor of the Year, Customer Service Excellence and Safety & Compliance Training & Development Award. There really is no better time to join us!
If this sounds like the place for you then we’d love to hear from you! For more information or an informal discussion about this role, please contact Phil Trickett, Heating Services Delivery Manager, at phil.trickett@platformhg.com
We do not require recruitment agency support at this time - all speculative CV’s will be treated as a direct application.

Proud member of the Disability Confident employer scheme

£54,474pa (inclusive of April 2024 pay uplift)

A home is the essential foundation for a good quality of life, so what we do every day really matters to the wellbeing of our communities. Here at Origin, we trace our roots back 100 years, building and managing high quality homes as well as providing support services and housing for those who are most vulnerable in London and Hertfordshire. We work to provide safe, decent affordable homes and support for individuals and communities.

Focused on our residents, our driving ambition is to provide services that make people’s lives easier, and homes and communities they can be proud to live in. We are ‘not for profit’ and reinvest all our surpluses back into our varied and vibrant neighbourhoods.

The role – Customer Relations (Complaints) and Quality Assurance Manager

As our Customer Relations (Complaints) and Quality Assurance Manager you’ll take direct ownership and oversee the performance of our centralised Customer Relations Team who manage customer complaints.

The successful candidate will be a highly skilled and experienced complaints manager who leads their team in a dynamic and responsive way that focuses on delivering excellent customer service and resolving complaints, whilst building trusted and valued relationships with customers. The manager will also take the lead on how we learn from complaints so that we’re reducing the root causes of complaints at source.

What you’ll do

You will:

Lead a team of Customer Relations (Complaints) Officers to respond to complaints in a responsive, dynamic and effective way in line with the Housing Ombudsman Complaint Handling Code and internal SLA’s.
Coach and develop a high performing team that has high levels of customer satisfaction and genuine customer centricity.
Produce reports and data that ensures the business have good oversight of complaints.
Drive continual service improvement by identifying and sharing lessons learnt from complaints to the wider business.
Deliver training to your team to improve the quality of investigations and communication whilst building a continuous improvement culture within the team.
Skills and experience we'd like you to have

We’re looking for someone who is:

An experienced, authentic manager who is a natural at working in a dynamic, fast paced and highly responsive way and with a high level of resilience.
Has proven experience of leading a customer complaints function
Experienced at coaching, providing feedback, motivating, and developing a high performing team.
Possesses good report writing skills and excellent data literacy with experience in using data and insight to drive service improvements and customer satisfaction.
Demonstrates strong communication skills with an excellent ability to produce comprehensive written resolution outcome letters and providing feedback to others to enhance theirs as well as deal with escalated customer complaints with empathy and build relationships with residents and stakeholders.
Our Values

Our core values are at the heart of how we work

Take the lead
Create energy
Build trust
Be generous
Stay grounded
Remember the little things
We're committed to the wellbeing of our people and in creating an environment that promotes diversity, equity, inclusion and belonging.

Our benefits to you

Origin’s ways of working make it easier for you to balance work and home life. You will benefit from flexible working which offers you the opportunity to work from where you are most effective, with the technology and equipment you need, as well as access to flexible space for collaborative working.
A competitive salary of £54,474pa inclusive of our April 2024 pay award.
A generous 25-day holiday allowance plus bank holidays, that increases with time, with the opportunity to buy and sell leave
2 additional ‘giving something back’ volunteer days
A pension scheme with contributions from 4% - 8% of your salary
Family leave, compassionate leave and enhanced maternity pay
Simply Health cash plan providing money back when you spend on health appointments including physiotherapy, dental and opticians
Interest free loans to help spread the cost of a season ticket or another big purchase
Annual staff conference, team away days and annual team meal allowance
Access to Perk Box for fantastic savings on everyday purchases and much more
Free employee assistance programme
Opportunities to join staff network groups
Refer a friend bonus
We’re also committed to ensuring that our people have access to an excellent range of learning and development opportunities including our induction programme, course sponsorship, leadership development, mentoring and talent schemes along with professional membership if it’s a requirement to your role.

Tell us your story

We are looking forward to learning about you. Please help us get to know you by sending your latest CV and covering letter detailing how your skills and experience meet the job description for Customer Relations (Complaints) & Quality Assurance Manager, outlined above.

Closing date for applications: Wednesday 27 March 2024


1 hour online assessments will take place at some point between the days of: Tuesday 2 April and Friday 5 April 2024


Face to face Interviews and written assessment will be held: Week commencing Monday 8 April 2024 , in person, at our office at Eversholt Street, London.





Please note that suitable candidates will be invited to interview throughout the application window and therefore the vacancy may close at short notice. However, all candidates will be advised of the outcome of their application and therefore interested candidates are encouraged to apply at their earliest convenience.

Proud member of the Disability Confident employer scheme

Pure Staff Ltd are recruiting for a Quality Controller for our client in Evesham.

Working for a brand that specialises in the distribution of fresh produce nationwide for some of the biggest retailers in the UK.

Candidates will be working in a chilled environment due to the nature of the products within the logistics and distribution sector.

Duties for this Quality Controller role are as follows:

• Moving the select products into trucks and unloading.
• Quality check goods in accordance with the client's specifications.
• Labelling products.
• Lifting heavy containers of product.

Previous experience in Quality Controlling is essential in the role to progress.

Hours of work for this Quality Controller role are as follows:

Sunday to Thursday

OR

Tuesday to Saturday

18:00 PM till 06:00 AM

Pay for this role is £12.50 for all standard hours.

This is an ongoing position temporary to permanent position, successful candidates must complete a minimum of 12 weeks work to be offered a permanent placement.

Benefits of this Quality Controller role include:

- Free on-site parking
- 28 days per annum annual leave (pro rata)
- Weekly pay and payslips viewable through an online portal
- Pension auto-enrolment (After 12-Weeks Worked)
- Local agency with experienced consultants who are here to help you

We have starts available as soon as possible for this fantastic Quality Controller role. Do not hesitate and click Apply Now! Alternatively, call the industrial team on 01905 20547 today!