Total 23 Quality Assurance / Control job vacancies in Croydon, CR0 2EU

What's involved with this role:

Interim Customer Care & Quality Manager

Reference no: CLA TCL 0009 6CEC / 1

Pay Rate: £25.48 per hour PAYE

37 Monday – Friday, normal working hours

This opening assignment is for 6 months

City: CROYDON, LONDON

Croydon office Tues/Wed/Thurs. Home working on Mon/Fr

Role would have a team leader reporting into the who has approx 9 direct reports who are the customer and quality exec who log the defects.

The role is the manager position to ensure the TL and team log and complete all defects in the agreed timescales and work collaboratively with the construction teams to escalate where needed for swift resolution. A strong manager who could pick it up quickly with strong transferable skills. They definitely need to be strong on CRM, excel and reporting.

Qualifications:

A degree in business administration or a related field is often required.

Knowledge:

Knowledge of defect management as they may struggle otherwise with knowing what is wrong with the process/team etc.

Experience:

Experience in customer service, management, or quality assurance can also be beneficial.

Skills & Abilities:

Excellent communication and leadership skills
Ability to analyse data and make decisions based on their findings.


Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.


Clients are generally looking for candidates who are local to, or who can commute easily to the place of work. It will help your application if your CV states, in broad terms, where you reside – there is no need for a full address.

Please feel free to apply to us directly via jobs@tclrec.com by quoting the job reference and exact job title.

To help speed up the process of uploading your CV to the client we would ask that you send us your CV in Word format (or equivalent) if possible, not as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days please assume that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.

ALD
1

Job Ref: CLA TCL 0009 6CEC / 1


Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

Customer Care & Quality Manager needed in Croydon

The rate is £25.48ph PAYE

This is a temporary role

The reference number is: 0009 6CEC / 1

The successful candidate will lead and manage the Customer Care & Quality Team responsible for logging all defects and ensuring correct policies, procedures and requirements are in place to ensure the best quality new home for customers at the point of handover from delivery.

The role is responsible for benchmark snagging and handover standards, working closely with key stakeholders to ensure the standards are met and defects resolved in a timely manner. What we are looking for: Ideal candidate will have experience delivering excellent customer service in a customer focused organisation. We are looking for someone with great attention to detail, comfortable with working in a fast paced environment and proven ability to lead and manage a high performing team.

Key Responsibilities:

• Manage the team of Customer Care & Quality Executives ensuring KPIs, objectives and targets are met
• Work closely with Delivery Team to ensure contractors are being managed to complete works within the agreed timescales
• Motivate, inspire, coach and develop individuals to achieve outstanding performance through personal leadership style and behaviour
• Responsible for setting and documenting the handover Standards agreed in the Employer Requirements and working with
• Delivery to ensure these are met

Due to high volumes of CVs received, we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to Kirsty@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

You can also follow us at Twitter/Facebook/LinkedIn or via our website

Why Superdrug?

Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.

We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.

Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.

Role Purpose:
We have an excellent opportunity for a highly motivated, experienced, and talented compliance lawyer to join AS Watson UK’s legal team (“Team Legal”). You will act as the lead Privacy, AI & Compliance lawyer for three beloved retail business units (Superdrug, Savers and The Perfume Shop). Reporting to our Deputy General Counsel (Neil Humphryes), you will work cross-functionally with business and legal colleagues across our Europe and Asia to develop effective strategies and policies related to privacy, AI and compliance.

The role can be full-time (3 days in the office) or part-time (2 days in the office).

A typical day in this role includes:
Building relationships and interacting with a variety of stakeholders in the business units and legal across our Europe and Asia.
Being the principal specialist legal advisor on Privacy, AI & Compliance matters.
Creating an agile strategy designed to support an effective and efficient compliance approach, ensuring the business units can evolve in the fast -paced environment in which we operate.
Developing a robust and engaging training programme to ensure the business units are educated to deliver legally sound initiatives promoting a culture of good conduct and legal risk mitigation.
Working collaboratively in cross-functional teams to support the delivery of new business initiatives.
Building a strong network of relationships with peers to benchmark legal approach, share best practice and promote the interests of the UK business units.
Developing your relationship with relevant regulatory bodies (e.g. ICO) to keep abreast of a changing regulatory landscape and support the business unit operations.
Building proactive plans to manage potential risk from changes to legislation.
Keeping technically up to date, especially in the fast-moving areas of data privacy, AI and cyber-security.

This job is a good fit for you if:
You enjoy working in a fast paced, ever-changing retail environment
You are dynamic, flexible, pragmatic, relatable and inspire trust and confidence from stakeholders at all levels and all areas of the business
You have strong interpersonal skills, a commercial mindset and a proven ability to effectively influence with sensitivity and credibility
You rise to a challenge and remain calm and composed during times of uncertainty and stress
You have a passion for what you do, meaning you always stay up to date with what’s going on in the world of data privacy, AI and cyber-security
You can manage a project through to completion and are able to close projects effectively and promptly, while ensuring quality and attention to detail
You are at your best when problem solving
You can operate at both a strategic and operational level
You have developed the ability to use a blend of data and great instincts to make decisions
You are tech savvy and understand the importance of technology for enabling our operations and as a strategic pillar for your growth
You like an international flavour to your work – the AS Watson Group is a global business – and you enjoy liaising with colleagues in different operations to deliver/receive support.

What you’ll need:
License to practice law in the UK, Europe, US or other common law jurisdiction
At least 5 years PQE experience focused on privacy and compliance gained at a top law firm and/or in-house.


The team: We are a diverse team of 9 lawyers on a mission to provide best in class support to the UK business by following our Team Legal Tenets, which are:

Anticipate We proactively identify, monitor and offer options to mitigate potential legal and regulatory risks.
Synergise:
We are collaborative and trusted business partners. We communicate clearly and set realistic timescales. We prioritise what is most important to AS Watson UK.
Work smart: We continuously innovate and simplify to improve our efficiency and effectiveness.
Advocate: We encourage high standards of compliance, ethics and integrity. We build confidence in our relationships with regulators.
Think big: We support decision making which is data-driven, customer obsessed and in the best long-term interests of the AS Watson Group.
Solutions-orientated: We are problem-solvers who help to identify the root cause of issues and offer pragmatic solutions.
Ownership: We are owners who go the extra mile to drive results.
Ownership: We are owners who go the extra mile to drive results.
Nurture: We lead with empathy. We are supportive, compassionate and kind. We encourage and respect diverse perspectives

Here's what's in it for you

• 33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
• 2 staff discount codes for yourself and a family member or friend
• 30% discount on Superdrug Own Brand Products both in store and online
• Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station
• Company pension matching and bonus
• We offer Wagestream - a money management app that gives you access to a percentage of your pay as you earn it
• Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK
• We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
• Unrivalled Learning and Development programmes

Come and be part of something special.

Hours: 37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.

For information on how we manage and store your data please go to https://www.superdrug.jobs/privacy-policy/

Bramley Health are looking for a team player who's passionate about quality care and making a difference, to join their team as a Compliance Officer.

The role of a Compliance Officer is extremely important to us as they ensure our homes are up to CQC standards and that our service users are being provided with the best care possible.

ABOUT US

Bramley Health is a specialist health and social care provider. We support men and women of working age who pose variations of mental health challenges within our homes, to maximise their independence to live a meaningful and fulfilling life.

We have 6 care homes within the Croydon area, varying in size, which will be locations you will visit in this position, so driving is essential.

ABOUT THE ROLE

As a compliance officer, it is your responsibility to travel between sites to support the review of homes, in accordance with CQC principles to ensure we remain compliant and pass audits. Through data analysis and spot checks, you will identify any issues that may be present/ arise and assist in the action plan to resolve them.

RESPONSIBILITIES

o Monitor quality standards across the organisation
o Participate in the delivery of an audit and compliance programme across the business
o Analyse data and collate findings from audits and surveys
o Deliver appropriate training for staff to equip them with audit skills, tools and techniques
o Provide administrative support by implementing systems, policies and procedures


KEY SKILLS

o Experience carrying out audits and maintaining compliance
o Understanding and good practise of Microsoft package
o Interpersonal, organisational and strong communication skills
o Designing data collection strategies and summarising data


BENEFITS

o Training and development opportunities
o Retail discounts including food shopping, clothes, electronics
o Travel discounts for holidays
o Energy bill savings
o Online courses virtual, live and interactive to upskill yourself
o Help the planet, plant trees, save turtles!
o 24/7 confidential counselling


If you feel suitable for the Compliance Officer post, then please do apply directly today!

We’re a global engineering, management, and development consultancy.
Our purpose is to improve society by considering social outcomes in everything we do, relentlessly focusing on excellence and digital innovation, transforming our clients’ businesses, our communities and employee opportunities.
Location: CroydonRecruiter contact: Nikki George

We are looking for an experienced financial accountant with an interest in corporate governance and controls to join our Financial Compliance and Governance team based in Croydon.

This role offers a fantastic opportunity to join the business and help build up the programme and contribute to the development of the Group’s Financial Compliance and Governance function.

As Group Finance Compliance and Governance Accountant you will report to the Group Finance Compliance and Governance Manager. Your key duties will include:

- Summarising and communicating the requirements of future changes to UK Accounting Standards to the key stakeholders both within the team and the wider business.
- Assisting in the project for developing and delivering a programme to implement changes to meet the requirements identified as a result of the above, in particular any enhancements required to the Group’s processes or internal controls, liaising with other Group functions where required.
- Providing technical guidance and mentoring to other members of the team and assisting in developing training material where required
- Assisting in developing and improving the governance and internal controls environment around financial processes across the Group
- Assisting in evaluating and implementing new systems/tools for monitoring and managing compliance with controls
- Reviewing, maintaining, and developing Group Directives/policies and Finance and Accounting manuals
- Assisting in coordinating the completion and review of the group’s internal controls matrices
- Assisting in reviewing reconciliation of subsidiary statutory accounts to the consolidation packs submitted for group consolidation purposes.


Candidate specification

Essential

- Qualified accountant (ACA/ACCA/CIMA)
- Excellent oral and written communication skills in English
- Able to produce clear and concise technical information and reports
- Able to establish good working relationships with colleagues in other functions and work collaboratively
- Able to work on own initiative
- Strong leadership and influencing skills in relation to stakeholder management.


Desirable

- Internal/external audit experience
- Good knowledge of internal controls and risks within main process areas
- Project management experience
- Experience of using GRC (Governance Risk and Compliance) software
- Experience of implementing new accounting standards, either in industry or in a consulting role assisting clients (particularly IFRS 15 or IFRS 16)Experience of implementing Internal Financial Controls in a large company, or working in a consultancy providing a similar service



We are actively recruiting a diverse workforce that is reflective of the communities we serve. We recognise that differences in ability, skills and experience are a strength and encourage applications from people of all backgrounds.
 
#LI
- NG
Mott MacDonald
Position location:CroydonRecruiter contact: Nikki George
We’re a global engineering, management, and development consultancy.Our purpose is to improve society by considering social outcomes in everything we do, relentlessly focusing on excellence and digital innovation, transforming our clients’ businesses, our communities and employee opportunities.

A fundamental part of this is respecting each person’s differences and striving to meet their needs.

Our values: Progress, Respect, Integrity, Drive, Excellence.


Equality, diversity, and inclusion
We put equality, diversity, and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they can contribute.

Accessibility
We want you to perform your best at every stage in the recruitment process. If you are disabled or need any support to enable you to apply or attend an interview, please contact us at reasonable.adjustments@mottmac.com and we will talk to you about how we can support you.

Agile working
Happy to talk Flexible Working and how we can support your responsibilities beyond the workplace.

We offer some fantastic benefits including:


- Pension matched up to 7%  
- Life insurance 
- An annual professional institution subscription  
- Continuous development opportunities – because we want you to thrive 
- Agile/flexible working – because life isn’t 9-5 
- Enhanced parental leave; shared parental leave policies – for parents and care givers 
- Annual bonus scheme
- Flexible benefits that suit you, including ability to buy/sell annual leave entitlement, cycle to work & interest free season ticket loans
- Wellbeing support including access to an independent Employer Assistance Scheme, wellbeing champions and access to learning and support resources
- Access to our Advanced Employee Networks which support our LGBTQ+, gender, race and ethnicity, disability and parents/carers communities
- The opportunity to make a difference; learn more about our social outcomes

Apply now, or for more information about our application process, click here.

Proud member of the Disability Confident employer scheme

We are the leading provider of fresh prepared food in the UK, and our presence in the US and China positions the Group well in these high-growth markets. We leverage our consumer insight and scale to provide innovative food that offers quality, choice, convenience, and freshness. Around 18,500 colleagues operate from 44 sites across our three markets supplying a portfolio of over 2,900 products across meals, pizza & bread, salads and desserts to leading grocery retailers in the UK and US, and international food brands in China.
Salary: Competitive
Location: Devizes, Wiltshire
Contract Type: FTC
Business Area: Bakkavor Desserts
Shift: 4 on 4 off Days

We are the leading provider of fresh prepared food in the UK, with an international presence in the US and China. Our 19,000 employees operate from 43 locations, developing and producing innovative food for a wide variety of occasions and budgets. In the UK, we work with leading grocery retailers, focusing on their own label brands.

Bakkavor Desserts is based in Devizes, Wiltshire and specialises in making chilled desserts such as tarts, yum yums, doughnuts, pies and pastries. The site employs over 550 people and is one of three factories that are part of the Bakkavor Desserts sector in the UK.

Job Detail
A fantastic opportunity for a QA supervisor to join our Technical team at Bakkavor Desserts Devizes. The QA Supervisor role is to lead and motivate the QA team and QA Auditors in monitoring and evaluating product and processing systems.

Duties
To participate and direct QA team to observe and audit production processes and GMP ensuring products are made to specification and within customer codes of practice and Bakkavor standards, reporting findings to managers as appropriate
To ensure products and ingredients are evaluated against specification
To assist in delivery of site standards for visits and audits either through direct input, indirect support and / or organisation of QA team activities
To coordinate QA requirements for product launches e.g. update of required documentation / systems, liaison with Process team / line support to ensure product is manufactured to correct standard
With guidance from Line Manager, manage QA activities required to deliver improvement of Technical KPIs e.g. audit of non-conforming processes, complaint investigations, update of swab schedules, GMP audits, glass and plastic audits.
Lead, motivate and inspire QA team to achieve personal development and continuous improvement To promote a quality culture and help to develop the quality management system

Experience
Experience of leading a team
Experience of working in a manufacturing environment
Quality Assurance experience within a chilled environment
Strong communication skills both written and verbal
Good IT skills including Word, Excel and Outlook

#LI-JG1

Bramley Health are looking for a team player who's passionate about quality care and making a difference, to join their team as a Compliance Officer.

The role of a Compliance Officer is extremely important to us as they ensure our homes are up to CQC standards and that our service users are being provided with the best care possible.

ABOUT US

Bramley Health is a specialist health and social care provider. We support men and women of working age who pose variations of mental health challenges within our homes, to maximise their independence to live a meaningful and fulfilling life.

We have 6 care homes within the Croydon area, varying in size, which will be locations you will visit in this position, so driving is essential.

ABOUT THE ROLE

As a compliance officer, it is your responsibility to travel between sites to support the review of homes, in accordance with CQC principles to ensure we remain compliant and pass audits. Through data analysis and spot checks, you will identify any issues that may be present/ arise and assist in the action plan to resolve them.

RESPONSIBILITIES

o Monitor quality standards across the organisation
o Participate in the delivery of an audit and compliance programme across the business
o Analyse data and collate findings from audits and surveys
o Deliver appropriate training for staff to equip them with audit skills, tools and techniques
o Provide administrative support by implementing systems, policies and procedures


KEY SKILLS

o Experience carrying out audits and maintaining compliance
o Understanding and good practise of Microsoft package
o Interpersonal, organisational and strong communication skills
o Designing data collection strategies and summarising data


BENEFITS

o Training and development opportunities
o Retail discounts including food shopping, clothes, electronics
o Travel discounts for holidays
o Energy bill savings
o Online courses virtual, live and interactive to upskill yourself
o Help the planet, plant trees, save turtles!
o 24/7 confidential counselling


If you feel suitable for the Compliance Officer post, then please do apply directly today!

Bramley Health are looking for a team player who's passionate about quality care and making a difference, to join their team as a Compliance Officer.

The role of a Compliance Officer is extremely important to us as they ensure our homes are up to CQC standards and that our service users are being provided with the best care possible.

ABOUT US

Bramley Health is a specialist health and social care provider. We support men and women of working age who pose variations of mental health challenges within our homes, to maximise their independence to live a meaningful and fulfilling life.

We have 6 care homes within the Croydon area, varying in size, which will be locations you will visit in this position, so driving is essential.

ABOUT THE ROLE

As a compliance officer, it is your responsibility to travel between sites to support the review of homes, in accordance with CQC principles to ensure we remain compliant and pass audits. Through data analysis and spot checks, you will identify any issues that may be present/ arise and assist in the action plan to resolve them.

RESPONSIBILITIES

o Monitor quality standards across the organisation
o Participate in the delivery of an audit and compliance programme across the business
o Analyse data and collate findings from audits and surveys
o Deliver appropriate training for staff to equip them with audit skills, tools and techniques
o Provide administrative support by implementing systems, policies and procedures


KEY SKILLS

o Experience carrying out audits and maintaining compliance
o Understanding and good practise of Microsoft package
o Interpersonal, organisational and strong communication skills
o Designing data collection strategies and summarising data


BENEFITS

o Training and development opportunities
o Retail discounts including food shopping, clothes, electronics
o Travel discounts for holidays
o Energy bill savings
o Online courses virtual, live and interactive to upskill yourself
o Help the planet, plant trees, save turtles!
o 24/7 confidential counselling


If you feel suitable for the Compliance Officer post, then please do apply directly today!

Why Superdrug?

Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? This role is field based covering parts of Northamptonshire, Oxfordshire, Surrey, Berkshire, Dorset & Devon.
We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.

Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.

Key Responsibilities:

· To conduct independent compliance audits in stores within an assigned geographical area.
· Debrief the Store Manager or representative on the audit result and identified issues or compliance weakness and provide guidance on key actions required to address failures and consequences of not addressing them.
· Provide a summary of store result to the relevant Area Manager / Senior Retail Auditor
· Escalate identified compliance or business process related issues to the Senior Retail Auditor or Senior Audit Manager.
· Provide initial guidance on the completion of an action plan to address said issues.
· Communicate result to relevant Senior Retail Auditor and Area Manager
· Working to key deadlines to ensure that the organisation accomplishes its objectives to minimise business risks by bringing a systematic, disciplined approach to the evaluation of fundamental business procedures and processes.
· Accurately measure store compliance to current policies and procedures and provide clear concise reporting on findings to ensure all stakeholders understand where weaknesses lie and what is required to improve
· Adaptable to system and procedural changes within a fast-moving retail environment
· Have a flexible approach to work, being prepared to spend time away from home
· Assist Retail Audit team with ad hoc projects as required

Key Stakeholders:

· Senior Audit Manager/ Senior Retail Auditor
· Area Manager
· Store Manager

What you’ll need to succeed:

· Proven track record of delivering great compliance standards at Superdrug, ideally consistent Green audits of stores you have managed!
· Experience working in a customer service environment preferably multisite
· UK Driving Licence and confidence to travel to our stores across a wide geographical location
· Willingness to stay away from home in order to travel to various stores
· Keen eye for detail
· Strong bias towards and passionate about compliance
· Excellent organisational and communication skills: written and verbal

Here's what's in it for you

• 33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
• 2 staff discount codes for yourself and a family member or friend
• 30% discount on Superdrug Own Brand Products both in store and online
• Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station
• Company pension matching and bonus
• We offer Wagestream - a money management app that gives you access to a percentage of your pay as you earn it
• Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK
• We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
• Unrivalled Learning and Development programmes

Come and be part of something special.

Hours: 37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.

For information on how we manage and store your data please go to https://www.superdrug.jobs/privacy-policy/

Why Superdrug?

Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? This role is field based covering parts of Norfolk, Suffolk, Cambridgeshire, Bedfordshire, Essex and North London.
We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.

Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.

Key Responsibilities :

· To conduct independent compliance audits in stores within an assigned geographical area.
· Debrief the Store Manager or representative on the audit result and identified issues or compliance weakness and provide guidance on key actions required to address failures and consequences of not addressing them.
· Provide a summary of store result to the relevant Area Manager / Senior Retail Auditor
· Escalate identified compliance or business process related issues to the Senior Retail Auditor or Senior Audit Manager.
· Provide initial guidance on the completion of an action plan to address said issues.
· Communicate result to relevant Senior Retail Auditor and Area Manager
· Working to key deadlines to ensure that the organisation accomplishes its objectives to minimise business risks by bringing a systematic, disciplined approach to the evaluation of fundamental business procedures and processes.
· Accurately measure store compliance to current policies and procedures and provide clear concise reporting on findings to ensure all stakeholders understand where weaknesses lie and what is required to improve
· Adaptable to system and procedural changes within a fast-moving retail environment
· Have a flexible approach to work, being prepared to spend time away from home
· Assist Retail Audit team with ad hoc projects as required


Key Stakeholders:

· Senior Audit Manager/ Senior Retail Auditor
· Area Manager
· Store Manager

What you’ll need to succeed :

· Proven track record of delivering great compliance standards at Superdrug, ideally consistent Green audits of stores you have managed!
· Experience working in a customer service environment preferably multisite
· UK Driving Licence and confidence to travel to our stores across a wide geographical location
· Willingness to stay away from home in order to travel to various stores
· Keen eye for detail
· Strong bias towards and passionate about compliance
· Excellent organisational and communication skills: written and verbal

Here's what's in it for you :

• 33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
• 2 staff discount codes for yourself and a family member or friend
• 30% discount on Superdrug Own Brand Products both in store and online
• car allowance entitlement
• Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station
• Company pension matching and bonus
• We offer Wagestream - a money management app that gives you access to a percentage of your pay as you earn it
• Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK
• We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
• Unrivalled Learning and Development programmes

Come and be part of something special.

Hours: 37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.

For information on how we manage and store your data please go to https://www.superdrug.jobs/privacy-policy/

Why Superdrug?

Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.

We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.

Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.

Here's the exciting bit…a day includes

Monitor and ensure compliance with international regulations and guidelines related to cosmetic products, ingredients, labelling, packaging, recycling, and claims
Provide training, support, and guidance to stakeholders on regulatory issues, including ingredients, testing, packaging, claims, storage, and handling
Manage product and chemical registrations, and regulatory submissions in relevant markets
Maintain internal databases for product information, safety data, ingredient lists, and claim support documentation
Implement cosmeto vigilance practices, investigate potential issues, and provide technical advice and solutions to maintain brand reputation

Work with Quality and Technical Managers to ensure regulatory compliance of new and existing product formulations.

The ideal candidate is an impressive regulatory professional with proven experience in cosmetics formulation and ingredients.
An excellent communicator, with strong analytical and problem-solving abilities, they successfully manage multiple projects under tight deadlines.

Here's what's in it for you

• 33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
• 2 staff discount codes for yourself and a family member or friend
• 30% discount on Superdrug Own Brand Products both in store and online
• Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station
• Company pension matching and bonus
• We offer Wagestream - a money management app that gives you access to a percentage of your pay as you earn it
• Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK
• We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
• Unrivalled Learning and Development programmes

Come and be part of something special.

Hours: 37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.

For information on how we manage and store your data please go to https://www.superdrug.jobs/privacy-policy/

Why Superdrug?

Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.

We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.

Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.

Here's the exciting bit…a day includes

To manage Own Brand product development, quality and supplier base across various assigned categories by working closely with commercial, design and supply chain colleagues. To deliver the agreed NPD plans by providing technical expertise throughout the new product development process and ensure pre and post launch product compliance and supplier compliance with both ASW Guidelines and existing regulatory requirements.

Key Responsibilities:

1. Develop Own Brand product ranges with the commercial team; setting out the technical and corporate social responsibility requirements.
2. Ensure all suppliers comply with and maintain compliance with ASW requirements.
3. Deliver the technical elements of the New Product Development process and ensure ongoing product and supplier compliance with ASW guidelines and relevant legal requirements.
4. Manage quality process within category, including for example product, packaging and pack claims. Ensure pack claims made can be substantiated; and quality issues are resolved with suppliers and other relevant departments.
5. Deliver the technical aspects of all critical paths to budget/cost and within set timescales.
6. Technical Expert – be an expert source of technical information, standards and legal requirements within assigned categories.
7. Regularly review and benchmark Own Brand products, with key competitors to ensure comparable quality is maintained.
8. Investigate customer complaints with suppliers, analyse trends from customer complaints or compliments and communicate accordingly to improve quality and performance of product.
9. Develop build and maintain effective working relationships with both internal and external stakeholders.
10. Continually keep up to date with standards, legal requirements and technical innovation.
11. Undertake store and supplier visits

Person Specification:

• Experience working in fast paced commercial environment
• Sound knowledge in Cosmetics & Toiletries or Healthcare formulations and packaging technology
• Commercial acumen
• A degree or equivalent in Cosmetic Science
• Confident energetic approach
• Excellent communication skills
• Excellent attention to detail

Here's what's in it for you

• 33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
• 2 staff discount codes for yourself and a family member or friend
• 30% discount on Superdrug Own Brand Products both in store and online
• Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station
• Company pension matching and bonus
• We offer Wagestream - a money management app that gives you access to a percentage of your pay as you earn it
• Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK
• We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
• Unrivalled Learning and Development programmes

Come and be part of something special.

Hours: 37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.

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Bramley Health are looking for a team player who's passionate about quality care and making a difference, to join their team as a Compliance Officer.

The role of a Compliance Officer is extremely important to us as they ensure our homes are up to CQC standards and that our service users are being provided with the best care possible.

ABOUT US

Bramley Health is a specialist health and social care provider. We support men and women of working age who pose variations of mental health challenges within our homes, to maximise their independence to live a meaningful and fulfilling life.

We have 6 care homes within the Croydon area, varying in size, which will be locations you will visit in this position.

ABOUT THE ROLE

As a compliance officer, it is your responsibility to travel between sites to support the review of homes, in accordance with CQC principles to ensure we remain compliant and pass audits. Through data analysis and spot checks, you will identify any issues that may be present/ arise and assist in the action plan to resolve them.

RESPONSIBILITIES

o Monitor quality standards across the organisation
o Participate in the delivery of an audit and compliance programme across the business
o Analyse data and collate findings from audits and surveys
o Deliver appropriate training for staff to equip them with audit skills, tools and techniques
o Provide administrative support by implementing systems, policies and procedures


KEY SKILLS

o Experience carrying out audits and maintaining compliance
o Understanding and good practise of Microsoft package
o Interpersonal, organisational and strong communication skills
o Designing data collection strategies and summarising data


BENEFITS

o Training and development opportunities
o Retail discounts including food shopping, clothes, electronics
o Travel discounts for holidays
o Energy bill savings
o Online courses virtual, live and interactive to upskill yourself
o Help the planet, plant trees, save turtles!
o 24/7 confidential counselling


If you feel suitable for the Compliance Officer post, then please do apply directly today!

Job Summary To support the Partners and Practice Manager in ensuring the practice remains compliant with its regulatory obligations. To be responsible for developing and monitoring processes for HR functions and operational and organisational compliance, ensuring quality standards are maintained. Primary Responsibilities The following are the core responsibilities of this role. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. Assist in the review and monitoring of policies, protocols and procedures, liaising with the relevant clinicians and non-clinical staff member for completion. Maintain HR records, scheduling dates for appraisals, registration renewals etc. Ensure the recruitment process is safe and compliant and robust employment checks are carried out. Ensure insurance, maintenance contracts, calibration, PAT testing etc are in place and up to date. Ensure Health & Safety regulations are met, including a robust fire safety process and record keeping. Ensure risk assessments are carried out as and when required. Complaint and significant management. Investigate and respond to complaints Ensure registrations are up to date, i.e. ICO, CQC. Report any concerns regarding compliance to the Practice Manager and Partner(s). Ensure the practice website is kept up to date. Minute taking of meetings and recording outcomes and actions as required. Managing the practice calendar and communications both with external agencies and internally with staff. Ensure calendar invites are sent out for all meetings in advance, agendas are prepared, action logs are kept updated and shared in advance. Manage the PPG register and arrange PPG meetings. Respond to Google reviews and manage patient feedback forms. Manage practice social media platforms, and Jayex. Creating content for both to ensure updated information is shared with patients and the public. Assist Practice Manager in handling queries by liaising with suppliers and external agencies. Person Specification Compliance and HR Lead Qualifications Educated to a good standard Administrative qualification, i.e. NVQ Experience General administration Implementing and monitoring new systems and processes Database inputting Producing accurate notes and/or minutes of meetings Competent in the use of MS Office and Outlook EMIS user skills Monitoring an Intranet Working in general practice Working in a healthcare setting Skills and Abilities Excellent communication skills (written and oral) Strong IT skills Attention to detail with a high level of accuracy Effective time management (planning & organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving skills Ability to follow policy and procedure Keep up to date with statutory changes relevant to general practice Able to prioritise effectively and meet deadlines Personal Qualities Flexible and reliable Motivated Conscientious High levels of integrity Ability to work under pressure This document may be amended following consultation with the post holder, to facilitate the development of the role, the practice and the individual. All staff should be prepared to accept additional, or surrender existing duties, to enable the efficient running of the practice.

We are the leading provider of fresh prepared food in the UK, and our presence in the US and China positions the Group well in these high-growth markets. We leverage our consumer insight and scale to provide innovative food that offers quality, choice, convenience, and freshness. Around 18,500 colleagues operate from 44 sites across our three markets supplying a portfolio of over 2,900 products across meals, pizza & bread, salads and desserts to leading grocery retailers in the UK and US, and international food brands in China.
Salary: Up to £26,433.00
Location: Devizes, Wiltshire
Contract Type: Permanent
Business Area: Bakkavor Desserts
Shift: 4 on 4 off Days

Quality Auditor

Bakkavor Desserts is based in Devizes, Wiltshire and specialises in making chilled desserts such as tarts, yum yums, doughnuts, pies and pastries. The site employs over 550 people and is one of three factories that are part of the Bakkavor Desserts sector in the UK.

An exciting opportunity has arisen for a driven and motivated Quality Auditor to join our food manufacturing technical team
- to be accountable for ensuring industry leading high standards of product safety, quality & legality.
The role

As Quality Assurance Auditor, your key focus will be to audit, monitor, improve and evaluate quality systems and procedures whilst providing technical support to the operational teams.
In this busy and varied role, you will maintain and promote technical and quality standards in line with business needs and customer requirements.

Day to day duties will include:


- Auditing compliance against Quality Management Systems, GMP and HACCP controls, raising all non-conformances against relevant standards with objective evidence
- effectively communicating to enable the operational teams to take the appropriate and necessary corrective action, whilst to following up to monitor completion of actions.
- Taking samples (micro, nutritional, swab and organoleptic) against specific schedules and communicating progress in a timely manner.
- Preparing and facilitating taste panels in accordance with procedure, ensuring that all results are accurately recorded and communicated to site.
- Calibration of measurement equipment in accordance with schedules and procedures.
- Understanding the site traceability system in order to complete audits/demonstrate compliance and retrieve information for investigation purposes.
- Assisting the QA Supervisor with carrying out full investigations, handling complaints, and reviewing incidents in relation to both micro and nutritional issues. This may include sampling, process reviews, traceability, and audits.
- Supporting NPD trials and product launches
- Assisting in micro testing and product life assessment to ensure products are manufactured to the correct standard.
- With guidance from Line Manager, coordinating day to day activities to deliver improvement of Technical KPIs.
- Operating in a safe working manner and supporting the site/business on continuous improvement relating to health, safety, and the environment.


About you

You will have some professional experience within a similar Technical/QA role in a food environment and ideally be qualified in a food related subject such as food science or microbiology.
Understanding the chain of custody within the food environment and a background of working on small to mid-sized quality improvement projects, such as implementing new procedures and defining new supporting documentation to underpin them
- will be key.You will be an excellent communicator who can work alone with a proactive and innovative approach to problem solving.
You will always adopt a thorough and diligent approach to every task and you will be able to demonstrate our key values of customer care, can-do, teamwork and not just getting it right but keeping it right.

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