Total 10 job vacancies by Serco Limited

Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement and development won’t be hard to find. You'll also work with great people. You’ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.
Quality Administrator ApprenticeOffice based – Solihull, Homer RoadFull Time, Permanent
Salary
- £18,299 – £21,000Apprenticeship Qualification: Level 4 Quality Practitioner

Here at Serco, we are looking for a Quality Administrator Apprentice to support the Learning and Development team in the administration to support the evaluation and enhancement of our learning programmes ensuring the highest of quality in content, delivery, and learner experience. Working in the Quality Team you will develop understanding of tools and techniques used to monitor quality of delivery to identify trends which may be misaligned to occupational standards and/or awarding organisation guidance.

You will learn hands on experience in Quality Assurance processes to support continuous improvement in a dynamic learning environment.
As part of this you’ll:


- Quality Assurance

- Assist in the review of training delivery methods.
- Support to ensure that learning programmes meet with regulatory, industry and or organisational standards and assist in audits or sampling when necessary.
- Assist the generation and analysis of customer feedback to understand challenges and areas for improvement, and ensuring alignment with quality standards and best practice, contributing to a positive learning experience.





- Data Collation / Analysis

- Support in gathering, analysing and reporting on performance metrics including learner feedback, outcomes of quality samples and Qualification Achievement Rates.
- Maintain quality assurance records, processes and / or reports, ensuring accuracy of changes / updates.
- Maintain a skills matrix for the team, collating evidence to support current occupational competency and ensure they meet audit and compliance requirements and demonstrate the expected behaviours of Serco.





- Stakeholder engagement


- Support relationships with Awarding Organisations, Partner Providers, Line Managers, Learning Specialists, and Development Coaches to ensure that quality standards are maintained.


What you’ll need to do the role:


- Numerate and literate, with GCSE`s in Maths and English grade 4 / A-C or equivalent.
- Good knowledge and use of IT (MS Office).
- Understanding of data collection and basic analysis.
- Ability to manage time effectively.
- Curiosity and eagerness to learn.
- The ability to use own initiative, work independently and demonstrate a flexible approach to work.
- Ability to reflect on and evaluate own work.
- Ability to receive constructive feedback.


Why Serco:

Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement and development won’t be hard to find. You'll also work with great people. You’ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.
What we offer:


- 25 days annual leave plus bank holidays.
- Annual leave purchase scheme.
- Up to 6% contributory pension scheme
- Free onsite parking.
- Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
- A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
- A safe and supportive culture.
- A company passionate about diversity and inclusion.



About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Apply
Please click on the apply button to be taken to our careers website

Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We’re a proud holder of the Silver Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.

· 25 days annual leave plus bank holidays.
· Annual leave purchase scheme.
· Up to 6% contributory pension scheme
· Free onsite parking.
· Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
· A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
· A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
· A safe and supportive culture.
· A company passionate about diversity and inclusion.

Proud member of the Disability Confident employer scheme

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Serco: AASC Contract

Permanent, Full time
Home Based with travel
£35,000
- £40,000 pa + Excellent Corporate Benefits Package
Here at Serco, we are looking for an experienced Data Quality Manager to join our team at the Asylum Accommodation and Support Services Contract. AASC offers a range of improvements, with particular focus on assisting individuals through the asylum system.

The Analytics and Performance team is a new function within the AASC contract. The department will be responsible for producing accurate, current, and insightful Management information to provide all contractual, external and internal functional, performance and insight reporting and the assurance of data quality. The team is also responsible for optimising service performance, driving adoption, effective business change, and ultimately helping to develop a data-driven organisation.

The key reason for the role is to support the Head of Data Analytics & Strategic Performance to ensure quality of data and data integrity across all systems and processes. You will work with Serco group IT and MI teams to understand business processes and requirements, identify constraints and opportunities, and recommend optimal solutions. This will include data quality management, design, data analysis, data reporting platforms, analytics platforms, knowledge management and reporting support services.


What you’ll need to do the job

You will have the required level of technical experience and ideally will have worked within the technology sector.
Excellent time management skills and ability to manage and deliver a variety of priority tasks, prioritising own workload to meet specific timescales without prompt
Experience in long-distance inter-departmental liaison and collaborative working
Finally, flexibility is required as you will be expected to travel across sites.
Experience Required


- DQM tools and techniques are essential
- Microsoft Power BI is essential
- Apian would be advantageous
- Facilitating and running BAT and UAT testing.
- Supporting business-led data governance and conducting successful data quality improvement initiatives
- Demonstrable experience in the establishment of good working relationships with business and functional stakeholders both internal and external
- Ability to identify risks and vulnerabilities within databases and MI reporting & managing correction of identified issues.
- Working in an Agile framework.
- Creating and managing Data Quality Syntax Models is preferred.


Important Note: CRB Clearance and/or Security Clearance at Baseline level (Serco Civil Government is exempt from the Rehabilitation of Offenders Act 1974 and all offers of employment are subject to security clearance checks and approval by the Home Office)

Why Serco:

A place you can make an impact
- The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s lives.
A place you can count on
- Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.
A place for you
- We are a motivated team who will encourage you and help you to succeed within a supportive and safe culture.

What we offer


- Pension – up to 6%
- Employee Assistance Programme
- Chance to contribute to innovation in the immigration sector
- A company passionate about diversity and inclusion
- Serco Benefits package
- discounts include cinema, merlin entertainment and online shopping, mobile phone plans and leisure centre memberships
- A safe and supportive culture


#aasccareers

Apply

Please click on the apply button to be taken to our careers website

Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We’re a proud holder of the Gold Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.

Proud member of the Disability Confident employer scheme

Full Time, Permanent, £26,000
- £30,000 + Benefits Location: Primarily West Bromwich - with regular travel across other Serco offices in Birmingham and Coventry, and occasional travel to Cardiff, dependent on business need.


Our Skills and Employability business provides support to citizens, from supporting the unemployed into sustainable work, to upskilling those with low or no vocational skills, so they can progress in work. At Serco we are committed to supporting economic recovery post-Covid and are proud to be able to support the government’s Plan for Jobs. Along with our partners, we were delighted to have been selected by the Department for Work and Pensions (DWP) to deliver the Restart Scheme in Wales and West Central England, supporting eligible individuals to find jobs in their local area.

The Restart Scheme helps people who have been unemployed and in receipt of Universal Credit or Jobseekers’ Allowance (IB) for at least 6 months to get back into work. We comprehensively assess Participants’ needs and motivations using our evidence-based employability model and work with our network of trusted providers and partners to help break down barriers to work, enabling them to progress towards a more secure future.

We are expanding our team and are now recruiting a Quality & Compliance Improvement Adviser to support the Quality Improvement & Audit Manager and Operations Manager in ensuring that the quality of service delivered via Serco’s internal delivery meets contractual, regulatory and legislative requirements.

You will report directly into the Senior Quality & Compliance Improvement Adviser, however you will equally be part of the Serco Restart Operational Team.

You will primarily be based at our office in West Bromwich, 5 days per week, with regular visits to our sites in Birmingham and Coventry. Travel to additional locations, including our Cardiff office, may be required according to business need.


Key Accountabilities

Quality Assurance and Compliance

- Support the Serco Restart self-delivery team with their development of systems and processes that ensure contractual compliance, minimise financial risk and ensure the quality-of-service delivery to service users
- Provide the Quality Improvement & Audit Manager and Serco Operations Manager with required quality assurance and compliance reporting as appropriate
- Act as the nominated local expert for quality assurance and compliance within the business
- Work closely with key internal and external stakeholders to ensure the needs to the customer and business unit are delivered in full

Audits

- Manage a schedule of ongoing audits and observations to ensure the quality and compliance of service delivery
- Coordination and management of any regulatory audits and inspections including readiness reviews.



What you’ll need to do the role:

To be successful in the role you will need experience of working in a compliance environment. You will need strong IT skills, with particular emphasis on MS Excel and MS Office 365 software, and have strong communication skills, excellent interpersonal skills and the ability to work across a number of work streams.
You will need to be confident to communicate through a variety of media, be highly organised with the ability to work to fixed deadlines, whilst maintaining high standards of accuracy and attention to detail, and when necessary be confident to challenge managers regarding compliance failures.

Understanding of DWP/welfare to work/ employability market environment is desirable but not essential.

This role requires Baseline Personnel Security Standard (BPSS) – covering pre-employment checks.


Why Serco?


- Meaningful and vital work: The nature of our business means you will do interesting work that matters – delivering essential services that truly touch people’s lives.
- A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.
- Great people: We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment.



What we offer:

- Salary range £26,000
- £30,000
- Serco discounts which include cinema, Merlin entertainment and online shopping discounts and discounts on mobile phone plans and leisure centre memberships
- An autonomous and supportive culture
- The chance to make a positive difference to public sector services in a company passionate about diversity and inclusion





About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Proud member of the Disability Confident employer scheme

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
Service Quality and Assurance LeadSolihull, B91 3QJFull Time, Permanent Salary
- £30,000
- £35,000 (dependent on experience)
Here at Serco, we are seeking a pro-active, self-motivated Service Quality and Assurance Lead to ensure that the My Technology Service teams are providing expectational excellence through management of feedback, and proactive quality monitoring of all contact type. You will oversee and implement best practise, developing and implementing processes to ensure customer care remains at the forefront of daily activities.

In this key role, you will be an integral member of the Service Operations Team working within a multi-client, SC cleared, ITIL compliant team and will work closely with team managers to ensure that feedback is acted upon constructively supporting and enhancing continual service improvement activity.
As part of this you’ll:

- Take ownership of quality review and associated processes for call quality, chat quality and ticket quality including measures and ensuring actions taken/ advise given are correct as well as high levels of customer service are offered.
- Be compliant with My Technology processes and procedures, supporting various audits throughout the year.
- Develop and implement best practise in line with ITIL including Quality Control processes.
- Provide statistical information on quality standards, reporting these to senior managers as required.
- Liaise with team managers and the other leads within My Technology Service operations to ensure that feedback is acted upon appropriately.
- Give side by side coaching with team members as required/appropriate.
- Oversee the execution of tasks assigned and works well with own/ client teams to remove any obstacles.
- Maintain confidentiality when identifying problems with quality and treating staff with respect. Feeding back in the right way.
- Maintain an overall awareness of changes in policies, processes and as services are commissioned and decommissioned.
- Identify potential training needs for Service Desk staff and work with team managers and the Knowledge and Training Lead to develop suitable training programmes in line with requirements identified.


What you’ll need to do the role:

- ITIL certified or demonstratable experience of working in an ITIL environment.
- Experience of working in an IT service centre or Service Desk.
- Experience of implementing customer experience improvement initiatives.
- Be office based.
- Have full SC Clearance or be eligible to obtain and sustain.
- Excellent attention to detail.
- Excellent verbal and written skills.
- Good interpersonal skills.
- Maintain confidentiality.


Why Serco:
Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement and development won’t be hard to find. You'll also work with great people. You’ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.

What we offer:

- 25 days annual leave plus bank holidays.
- Annual leave purchase scheme.
- Up to 6% contributory pension scheme
- Flexible working options.
- Free onsite parking.
- Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
- A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
- A safe and supportive culture.
- A company passionate about diversity and inclusion.



About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Apply
Please click on the apply button to be taken to our careers website

Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We’re a proud holder of the Silver Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.

What we offer:


- 25 days annual leave plus bank holidays.
- Annual leave purchase scheme.
- Up to 6% contributory pension scheme
- Flexible working options.
- Free onsite parking.
- Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
- A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
- A safe and supportive culture.
- A company passionate about diversity and inclusion.

Proud member of the Disability Confident employer scheme

.


Quality & Compliance Improvement Adviser
- RestartFull Time, Permanent, £26,000
- £30,000 + Benefits Location: Birmingham - with regular travel across other Serco offices in the West Midlands and Cardiff, dependent on business need.

Our Skills and Employability business provides support to citizens, from supporting the unemployed into sustainable work, to upskilling those with low or no vocational skills, so they can progress in work. At Serco we are committed to supporting economic recovery post-Covid and are proud to be able to support the government’s Plan for Jobs. Along with our partners, we were delighted to have been selected by the Department for Work and Pensions (DWP) to deliver the Restart Scheme in Wales and West Central England, supporting eligible individuals to find jobs in their local area.

The Restart Scheme helps people who have been unemployed and in receipt of Universal Credit or Jobseekers’ Allowance (IB) for at least 6 months to get back into work. We comprehensively assess Participants’ needs and motivations using our evidence-based employability model and work with our network of trusted providers and partners to help break down barriers to work, enabling them to progress towards a more secure future.

We are expanding our team and are now recruiting a Quality & Compliance Improvement Adviser to support the Quality Improvement & Audit Manager and Operations Manager in ensuring that the quality of service delivered via Serco’s internal delivery meets contractual, regulatory and legislative requirements.

You will report directly into the Senior Quality & Compliance Improvement Adviser, however you will equally be part of the Serco Restart Operational Team.

You will primarily be based at our office in Birmingham, 5 days per week, with regualr visits to our sites in West Bromwich and Coventry. Travel to additional locations, including our Cardiff office, may be required accoridng to buisness need.


Key Accountabilities

Quality Assurance and Compliance

- Support the Serco Restart self-delivery team with their development of systems and processes that ensure contractual compliance, minimise financial risk and ensure the quality-of-service delivery to service users
- Provide the Quality Improvement & Audit Manager and Serco Operations Manager with required quality assurance and compliance reporting as appropriate
- Act as the nominated local expert for quality assurance and compliance within the business
- Work closely with key internal and external stakeholders to ensure the needs to the customer and business unit are delivered in full

Audits

- Manage a schedule of ongoing audits and observations to ensure the quality and compliance of service delivery
- Coordination and management of any regulatory audits and inspections including readiness reviews.



What you’ll need to do the role:

To be successful in the role you will need experience of working in a compliance environment. You will need strong IT skills, with particular emphasis on MS Excel and MS Office 365 software, and have strong communication skills, excellent interpersonal skills and the ability to work across a number of work streams.
You will need to be confident to communicate through a variety of media, be highly organised with the ability to work to fixed deadlines, whilst maintaining high standards of accuracy and attention to detail, and when necessary be confident to challenge managers regarding compliance failures.

Understanding of DWP/welfare to work/ employability market environment is desirable but not essential.

This role requires Baseline Personnel Security Standard (BPSS) – covering pre-employment checks.


Why Serco?


- Meaningful and vital work: The nature of our business means you will do interesting work that matters – delivering essential services that truly touch people’s lives.
- A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.
- Great people: We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment.



What we offer:

- Salary range £26,000-£30,000
- Serco discounts which include cinema, Merlin entertainment and online shopping discounts and discounts on mobile phone plans and leisure centre memberships
- An autonomous and supportive culture
- The chance to make a positive difference to public sector services in a company passionate about diversity and inclusion






About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Proud member of the Disability Confident employer scheme

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Serco: AASC Contract

Permanent, Full time
Home Based with travel
£35,000
- £40,000 pa + Excellent Corporate Benefits Package
Here at Serco, we are looking for an experienced Data Quality Manager to join our team at the Asylum Accommodation and Support Services Contract. AASC offers a range of improvements, with particular focus on assisting individuals through the asylum system.

The Analytics and Performance team is a new function within the AASC contract. The department will be responsible for producing accurate, current, and insightful Management information to provide all contractual, external and internal functional, performance and insight reporting and the assurance of data quality. The team is also responsible for optimising service performance, driving adoption, effective business change, and ultimately helping to develop a data-driven organisation.

The key reason for the role is to support the Head of Data Analytics & Strategic Performance to ensure quality of data and data integrity across all systems and processes. You will work with Serco group IT and MI teams to understand business processes and requirements, identify constraints and opportunities, and recommend optimal solutions. This will include data quality management, design, data analysis, data reporting platforms, analytics platforms, knowledge management and reporting support services.


What you’ll need to do the job

You will have the required level of technical experience and ideally will have worked within the technology sector.
Excellent time management skills and ability to manage and deliver a variety of priority tasks, prioritising own workload to meet specific timescales without prompt
Experience in long-distance inter-departmental liaison and collaborative working
Finally, flexibility is required as you will be expected to travel across sites.
Experience Required


- DQM tools and techniques are essential
- Microsoft Power BI is essential
- Apian would be advantageous
- Facilitating and running BAT and UAT testing.
- Supporting business-led data governance and conducting successful data quality improvement initiatives
- Demonstrable experience in the establishment of good working relationships with business and functional stakeholders both internal and external
- Ability to identify risks and vulnerabilities within databases and MI reporting & managing correction of identified issues.
- Working in an Agile framework.
- Creating and managing Data Quality Syntax Models is preferred.


Important Note: CRB Clearance and/or Security Clearance at Baseline level (Serco Civil Government is exempt from the Rehabilitation of Offenders Act 1974 and all offers of employment are subject to security clearance checks and approval by the Home Office)

Why Serco:

A place you can make an impact
- The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s lives.
A place you can count on
- Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.
A place for you
- We are a motivated team who will encourage you and help you to succeed within a supportive and safe culture.

What we offer


- Pension – up to 6%
- Employee Assistance Programme
- Chance to contribute to innovation in the immigration sector
- A company passionate about diversity and inclusion
- Serco Benefits package
- discounts include cinema, merlin entertainment and online shopping, mobile phone plans and leisure centre memberships
- A safe and supportive culture


#aasccareers

Apply

Please click on the apply button to be taken to our careers website

Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We’re a proud holder of the Gold Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.

Proud member of the Disability Confident employer scheme

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Serco: AASC Contract

Permanent, Full time
Home Based with travel
£35,000
- £40,000 pa + Excellent Corporate Benefits Package
Here at Serco, we are looking for an experienced Data Quality Manager to join our team at the Asylum Accommodation and Support Services Contract. AASC offers a range of improvements, with particular focus on assisting individuals through the asylum system.

The Analytics and Performance team is a new function within the AASC contract. The department will be responsible for producing accurate, current, and insightful Management information to provide all contractual, external and internal functional, performance and insight reporting and the assurance of data quality. The team is also responsible for optimising service performance, driving adoption, effective business change, and ultimately helping to develop a data-driven organisation.

The key reason for the role is to support the Head of Data Analytics & Strategic Performance to ensure quality of data and data integrity across all systems and processes. You will work with Serco group IT and MI teams to understand business processes and requirements, identify constraints and opportunities, and recommend optimal solutions. This will include data quality management, design, data analysis, data reporting platforms, analytics platforms, knowledge management and reporting support services.


What you’ll need to do the job

You will have the required level of technical experience and ideally will have worked within the technology sector.
Excellent time management skills and ability to manage and deliver a variety of priority tasks, prioritising own workload to meet specific timescales without prompt
Experience in long-distance inter-departmental liaison and collaborative working
Finally, flexibility is required as you will be expected to travel across sites.
Experience Required


- DQM tools and techniques are essential
- Microsoft Power BI is essential
- Apian would be advantageous
- Facilitating and running BAT and UAT testing.
- Supporting business-led data governance and conducting successful data quality improvement initiatives
- Demonstrable experience in the establishment of good working relationships with business and functional stakeholders both internal and external
- Ability to identify risks and vulnerabilities within databases and MI reporting & managing correction of identified issues.
- Working in an Agile framework.
- Creating and managing Data Quality Syntax Models is preferred.


Important Note: CRB Clearance and/or Security Clearance at Baseline level (Serco Civil Government is exempt from the Rehabilitation of Offenders Act 1974 and all offers of employment are subject to security clearance checks and approval by the Home Office)

Why Serco:

A place you can make an impact
- The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s lives.
A place you can count on
- Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.
A place for you
- We are a motivated team who will encourage you and help you to succeed within a supportive and safe culture.

What we offer


- Pension – up to 6%
- Employee Assistance Programme
- Chance to contribute to innovation in the immigration sector
- A company passionate about diversity and inclusion
- Serco Benefits package
- discounts include cinema, merlin entertainment and online shopping, mobile phone plans and leisure centre memberships
- A safe and supportive culture


#aasccareers

Apply

Please click on the apply button to be taken to our careers website

Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We’re a proud holder of the Gold Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.

Proud member of the Disability Confident employer scheme

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Quality & Compliance Improvement Advisor
Restart, Birmingham City Centre
Full Time, Permanent
Competitive Salary + Benefits

Our Employment, Skills and Enterprise business provides support to citizens, from supporting the unemployed into sustainable work, to upskilling those with low or no vocational skills, so they can progress in work. At Serco we are committed to supporting economic recovery post-Covid and are proud to be able to support the government’s Plan for Jobs. Along with our partners we are delighted to have been selected by the Department for Work and Pensions (DWP) to deliver the Restart employability programme in 2 Contract Packages in West Central (Black Country, Coventry, Greater Birmingham and Solihull, The Marches and Worcestershire) and across all of Wales.

As part of our Restart programme, we will support participants on their journey to finding sustainable employment, enabling them to progress towards a more secure future. The Restart programme will help people who have been unemployed for between 12 and 18 months get back into work, including those whose prospects for securing employment have been impacted by the Covid-19 pandemic.

We are expanding our team and we are recruiting a Quality & Compliance Improvement Adviser to support the Quality Improvement & Audit Manager in ensuring that the quality of service delivered via internal delivery meets contractual, regulatory and legislative requirements.
You will report directly into the Quality Improvement & Audit Manager, however you will be part of the Serco Restart Operational Team.

You will be based at our Birmingham office 5 days a week.


Key Accountabilities

Quality Assurance and Compliance

- Support the Serco Restart self-delivery team with their development of systems and processes that ensure contractual compliance, minimise financial risk and ensure the quality-of-service delivery to service users
- Provide the Quality Improvement & Audit Manager and Serco Operations Manager with required quality assurance and compliance reporting as appropriate
- Act as the nominated local expert for quality assurance and compliance within the business
- Work closely with key internal and external stakeholders to ensure the needs to the customer and business unit are delivered in full

Audits

- Manage a schedule of ongoing audits and observations to ensure the quality and compliance of service delivery
- Coordination and management of any regulatory audits and inspections including readiness reviews.





What you’ll need to do the role:
To be successful in the role you will need Experience of working in a compliance environment. You will need strong IT skills with particular emphasis on MS Excel and MS Office 365 software and have strong communication skills, excellent interpersonal skills and the ability to work across a number of work streams.
You will need to be confident to communicate through a variety of media, be highly organised with the ability to work to fixed deadlines whilst maintaining high standards of accuracy and attention to detail, and when necessary be confident to challenge managers regarding compliance failures.
Understanding of DWP/welfare to work/ employability market environment is desirable but not essential.
This role requires Baseline Personnel Security Standard (BPSS) – covering pre-employment checks.


Why Serco?

- Meaningful and vital work: The nature of our business means you will do interesting work that matters – delivering essential services that truly touch people’s lives;
- A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways;
- Great people: We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment.



What we offer:

- Serco discounts which include cinema, Merlin entertainment and online shopping discounts and discounts on mobile phone plans and leisure centre memberships
- An autonomous and supportive culture
- The chance to make a positive difference to public sector services in a company passionate about diversity and inclusion




About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Proud member of the Disability Confident employer scheme

About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

IT Controls Tester
Solihull, B91 3QJ
Full Time, Permanent
Competitive salary plus benefits

Serco is a leading global service provider that specialises in delivering essential public services. We’re currently seeking a dynamic and experienced individual to join our team as an IT Controls Tester within the IT Risk & Assurance team. As an IT Controls Tester, you will play a crucial role in designing Risk & Control Matrix for general IT controls across the organization.

As part of this role, you will be responsible for testing the design and operational effectiveness of controls across Serco. You will ensure that testing is executed to the highest standards, as well as providing insightful recommendations to the business to support effective remediation activities where required.

Key accountabilities:

- Complete Risk & Control Matrix (RACM)
- Agree templates for controls.
- Review and write controls as needed.
- Develop new processes where required.
- Design Testing Schedules for controls.
- Perform testing of RACM and drive continuous improvement into BAU State.
- Act as the focal point and escalation for IT colleagues, driving risk management culture and behaviours through regular interactions with people across the organisation.
- Understand and document the business risk profile and key processes for the relevant business areas and, where appropriate, complete targeted risk assessments in conjunction with the business.
- Responsible for implementing SOX controls.


What you’ll need to do the role:

- Strong understanding of risk and controls frameworks.
- Sound knowledge and experience of SOX.
- Ideally you will have experience working within a large global organisation.
- Excellent communication skills, both written and oral, with the ability to present complex information clearly and accurately.
- Good analytical skills, including trend analysis.
- Advanced knowledge of MS Office, particularly PowerPoint and Excel.
- Ability to generate recommendations for senior stakeholders.
- Experience in generating risk papers for the board.
- Capability to provide constructive challenge.
- Adaptive to change with a positive attitude.
- Innovative approach to problem-solving.
- Ability to work effectively to tight deadlines.


What we offer:

- 25 days annual leave plus bank holidays.
- Annual leave purchase scheme.
- Up to 6% contributory pension scheme
- Flexible working options.
- Free onsite parking.
- Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
- A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
- A safe and supportive culture.
- A company passionate about diversity and inclusion.


ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Proud member of the Disability Confident employer scheme

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.



Serco: AASC Contract
Permanent, Full time
Home Based with travel
£35,000
- £40,000 pa + Excellent Corporate Benefits Package
Here at Serco, we are looking for an experienced Data Quality Manager to join our team at the Asylum Accommodation and Support Services Contract. AASC offers a range of improvements, with particular focus on assisting individuals through the asylum system.

The Analytics and Performance team is a new function within the AASC contract. The department will be responsible for producing accurate, current, and insightful Management information to provide all contractual, external and internal functional, performance and insight reporting and the assurance of data quality. The team is also responsible for optimising service performance, driving adoption, effective business change, and ultimately helping to develop a data-driven organisation.

The key reason for the role is to support the Head of Data Analytics & Strategic Performance to ensure quality of data and data integrity across all systems and processes. You will work with Serco group IT and MI teams to understand business processes and requirements, identify constraints and opportunities, and recommend optimal solutions. This will include data quality management, design, data analysis, data reporting platforms, analytics platforms, knowledge management and reporting support services.


What you’ll need to do the job

You will have the required level of technical experience and ideally will have worked within the technology sector.
Excellent time management skills and ability to manage and deliver a variety of priority tasks, prioritising own workload to meet specific timescales without prompt
Experience in long-distance inter-departmental liaison and collaborative working
Finally, flexibility is required as you will be expected to travel across sites.
Experience Required


- DQM tools and techniques are essential
- Microsoft Power BI is essential
- Apian would be advantageous
- Facilitating and running BAT and UAT testing.
- Supporting business-led data governance and conducting successful data quality improvement initiatives
- Demonstrable experience in the establishment of good working relationships with business and functional stakeholders both internal and external
- Ability to identify risks and vulnerabilities within databases and MI reporting & managing correction of identified issues.
- Working in an Agile framework.
- Creating and managing Data Quality Syntax Models is preferred.


Important Note: CRB Clearance and/or Security Clearance at Baseline level (Serco Civil Government is exempt from the Rehabilitation of Offenders Act 1974 and all offers of employment are subject to security clearance checks and approval by the Home Office)

Why Serco:

A place you can make an impact
- The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s lives.
A place you can count on
- Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.
A place for you
- We are a motivated team who will encourage you and help you to succeed within a supportive and safe culture.

What we offer


- Pension – up to 6%
- Employee Assistance Programme
- Chance to contribute to innovation in the immigration sector
- A company passionate about diversity and inclusion
- Serco Benefits package
- discounts include cinema, merlin entertainment and online shopping, mobile phone plans and leisure centre memberships
- A safe and supportive culture


#aasccareers

Apply

Please click on the apply button to be taken to our careers website

Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We’re a proud holder of the Gold Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.

Proud member of the Disability Confident employer scheme