Total 12 Senior Executive level Purchasing / Procurement / Inventory job vacancies in Federal Territory of Kuala Lumpur

Job Purpose:

The role will be responsible to driving operational efficiency, ensuring exceptional customer service, and maximizing profitability. The responsibilities will encompass various aspects of store management, including sales performance, cost control, inventory management, and team leadership.

Principal Accountabilities

Sales and Financial Management:

• Monitor daily sales performance and strive to achieve sales targets.
• Analyze sales data, identify trends, and implement strategies to optimize revenue.
• Control costs of goods sold (COGS) by managing inventory levels, pricing strategies, and waste reduction initiatives.

KPI Monitoring:

• Track key performance indicators (KPIs) such as sales per labor hour, average transaction value, and customer satisfaction scores.
• Use KPI data to identify areas for improvement and implement action plans to enhance store performance.

Inventory and Stock Control:

• Manage stock levels and conduct regular stock checks to prevent shortages or excess inventory.
• Optimize stock rotation and minimize waste through efficient inventory management practices.

Waste Management:

• Monitor food waste levels and implement strategies to reduce waste, such as portion control measures and inventory rotation.
• Collaborate with the kitchen team to minimize food spoilage and ensure freshness.

Manpower Management:

• Supervise and allocate tasks to team members to ensure smooth operations and optimal customer service.
• Schedule shifts and manage staffing levels based on business demand and labor budgets.
• Train, mentor, and evaluate staff performance to maintain a high-performing team.

Qualifications and Skills:

• Critical thinking and problem-solving skills to address operational challenges, resolve customer complaints, and make data-driven decisions.
• Strong verbal and written communication skills to interact with customers, communicate expectations to staff, and collaborate with management.
• Familiarity with inventory management systems and procedures.
• Strong leadership and interpersonal skills to motivate and inspire team members.
• Flexibility to adapt to changing business needs, handle pressure in a fast-paced environment, and make quick decisions when necessary.
• Knowledge of food safety regulations and best practices.

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

Job Purpose:

The role will be responsible to driving operational efficiency, ensuring exceptional customer service, and maximizing profitability. The responsibilities will encompass various aspects of store management, including sales performance, cost control, inventory management, and team leadership.

Principal Accountabilities

Sales and Financial Management:

• Monitor daily sales performance and strive to achieve sales targets.
• Analyze sales data, identify trends, and implement strategies to optimize revenue.
• Control costs of goods sold (COGS) by managing inventory levels, pricing strategies, and waste reduction initiatives.

KPI Monitoring:

• Track key performance indicators (KPIs) such as sales per labor hour, average transaction value, and customer satisfaction scores.
• Use KPI data to identify areas for improvement and implement action plans to enhance store performance.

Inventory and Stock Control:

• Manage stock levels and conduct regular stock checks to prevent shortages or excess inventory.
• Optimize stock rotation and minimize waste through efficient inventory management practices.

Waste Management:

• Monitor food waste levels and implement strategies to reduce waste, such as portion control measures and inventory rotation.
• Collaborate with the kitchen team to minimize food spoilage and ensure freshness.

Manpower Management:

• Supervise and allocate tasks to team members to ensure smooth operations and optimal customer service.
• Schedule shifts and manage staffing levels based on business demand and labor budgets.
• Train, mentor, and evaluate staff performance to maintain a high-performing team.

Qualifications and Skills:

• Critical thinking and problem-solving skills to address operational challenges, resolve customer complaints, and make data-driven decisions.
• Strong verbal and written communication skills to interact with customers, communicate expectations to staff, and collaborate with management.
• Familiarity with inventory management systems and procedures.
• Strong leadership and interpersonal skills to motivate and inspire team members.
• Flexibility to adapt to changing business needs, handle pressure in a fast-paced environment, and make quick decisions when necessary.
• Knowledge of food safety regulations and best practices.

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

Job Title: Procurement & Sourcing Executive

Overview:

As a Procurement & Sourcing Executive, you will be responsible for sourcing, purchasing, and managing the acquisition of technical related goods and services required by the organization.

Your role involves sourcing for suppliers, coordinating with them for their services, negotiating contracts, and ensuring timely delivery of high-quality products at the best possible value. Your attention to detail, negotiation skills, and ability to manage procurement processes will contribute to the efficiency and cost-effectiveness of the organization's operations.

Candidates with experience of sourcing within the Oil and Gas Industry will be advantageous and preferred. (previous engineering equipment/parts sourcing is a minimum requirement)

Responsibilities:

Sourcing and Supplier Management :

• Identify potential overseas and local suppliers, assess their capabilities, and evaluate their products or services based on quality, price, and reliability.
• Build and maintain relationships with suppliers, negotiate contracts, and secure favorable terms and conditions.
• Conduct supplier performance evaluations and address any issues or concerns to ensure compliance with contractual agreements.

Purchase Order Processing :

• Receive and review purchase requisitions from various departments and project teams within the organization.
• Prepare and issue purchase orders to approved suppliers, ensuring accuracy and completeness of order details.
• Monitor purchase orders to track delivery schedules, resolve discrepancies, and expedite orders as necessary.

Contract Negotiation and Management :

• Negotiate terms and conditions of contracts, including pricing, delivery schedules, and payment terms, to achieve optimal value for the organization.
• Draft and review contract documents, ensuring compliance with legal and regulatory requirements.
• Monitor contract performance, enforce contract terms, and resolve disputes or deviations from agreed-upon terms.

Cost Analysis and Savings Initiatives :

• Analyze historical and past procurement data and spending patterns to identify cost-saving opportunities and efficiency improvements.
• Implement cost-saving initiatives, such as bulk purchasing, vendor consolidation, and strategic sourcing strategies.
• Monitor and report on procurement metrics, including cost savings, supplier performance, and compliance with procurement policies.

Compliance and Risk Management :

• Ensure compliance with procurement policies, procedures, and regulations, including ethical sourcing practices and supplier diversity initiatives.
• Conduct risk assessments of suppliers and supply chain processes to mitigate potential risks related to quality, reliability, or sustainability.
• Stay informed about industry trends, market conditions, forex trends and law & regulatory changes affecting procurement activities.

Qualifications :

• Candidate with formal qualification in Business Administration, Supply Chain Management, Procurement, or related field will be evaluated favorably.
• At least 5 years proven experience in procurement, purchasing, or supply chain management roles, preferably in an Oil & Gas, Power or other related technical industry.
• Strong negotiation skills and ability to build and maintain effective relationships with suppliers and internal stakeholders.
• Proficiency in procurement software and systems, as well as Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Excellent analytical and problem-solving abilities, with attention to detail and accuracy.
• Strong communication and interpersonal skills, with the ability to collaborate across departments and levels of the organization.
• Required languages: Bahasa Malaysia, English – however the ability to communicate in other languages will be a bonus.
• Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.
• Knowledge of procurement best practices, contract law, FIDIC form of contract will be desirable. 

Benefits :

• Competitive salary and benefits package commensurate with experience and qualifications.
• Opportunities for professional development and career advancement within the organization.
• Exposure to diverse procurement projects and industries, providing opportunities for learning and growth.
• Contribution to the organization's success through effective procurement practices that drive efficiency and cost savings.
• Free Basic Accommodation maybe provided to outstation employees, subject to availability.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Medical insurance
• Personal leave
• Personal development opportunities
• Paid training and development

職位名稱： 採購主管

概述：

作為採購主管，您將負責採購和管理組織所需的技術相關商品和服務的採購。

您的職責包括尋找供應商、與他們協調服務、談判合約以及確保以最佳價值及時交付高品質產品。您對細節的關注、談判技巧以及管理採購流程的能力將有助於提高組織營運的效率和成本效益。

具有石油和天然氣行業採購經驗的候選人將優先考慮。 （以前的工程設備/零件採購是最低要求）

職責：

採購和供應商管理：

• 識別潛在的海外和本地供應商，評估他們的能力，並根據品質、價格和可靠性評估他們的產品或服務。
• 與供應商建立並維持關係、談判合約並確保有利的條款和條件。
• 進行供應商績效評估並解決任何問題或疑慮，以確保遵守合約協議。

採購訂單處理：

• 接收並審查來自組織內各部門和專案團隊的採購申請。
• 準備並向經批准的供應商發出採購訂單，確保訂單詳細資訊的準確性和完整性。
• 監控採購訂單以追蹤交貨計劃、解決差異並根據需要加快訂單速度。

合約談判與管理：

• 協商合約條款和條件，包括定價、交付時間表和付款條件，以實現組織的最佳價值。
• 起草和審查合約文件，確保符合法律和監管要求。
• 監控合約履行情況、執行合約條款並解決爭議或與商定條款的偏差。

成本分析與節約措施：

• 分析歷史和過去的採購數據和支出模式，以確定節省成本的機會和提高效率的機會。
• 實施節省成本的舉措，例如大量採購、供應商整合和策略採購策略。
• 監控並報告採購指標，包括成本節省、供應商績效以及採購政策的遵守情況。

合規與風險管理：

• 確保遵守採購政策、程序和法規，包括道德採購實務和供應商多元化措施。
• 對供應商和供應鏈流程進行風險評估，以減輕與品質、可靠性或永續性相關的潛在風險。
• 隨時了解影響採購活動的行業趨勢、市場狀況、外匯趨勢以及法律和監管變化。

資質：

• 具有工商管理、供應鏈管理、採購或相關領域正式資格的候選人將優先考慮。
• 至少 5 年在採購、採購或供應鏈管理職位方面的豐富經驗，最好是在石油和天然氣、電力或其他相關技術行業。
• 強大的談判技巧以及與供應商和內部利害關係人建立和維持有效關係的能力。
• 熟練採購軟體和系統，以及Microsoft Office套件（Word、Excel、Outlook、PowerPoint）。
• 優秀的分析和解決問題的能力，注重細節和準確性。
• 強大的溝通和人際交往能力，能夠跨部門和組織層級進行協作。
• 所需語言：馬來語、英語－但是能夠用其他語言溝通將是一個額外的好處。
• 能夠在快節奏的環境中確定任務的優先順序、同時管理多個專案並按時完成任務。
• 了解採購最佳實務、合約法、FIDIC 合約形式將是可取的。

好處 ：

• 與經驗和資格相稱的有競爭力的薪資和福利待遇。
• 組織內專業發展和職涯晉升的機會。
• 接觸多樣化的採購項目和行業，提供學習和成長的機會。
• 透過有效的採購實務提高效率並節省成本，為組織的成功做出貢獻。
• 可能向外地員工提供免費基本住宿，視供應情況而定。

津貼和福利

• 津貼（旅費、交通費等）
• 休閒著裝要求
• 醫療保險
• 事假
• 個人發展機會
• 有薪培訓和發展

Location: TRX Outlet

Salary: RM3,000 per month

Job Type: Full-time

Key Responsibilities:

• Oversee daily operations and ensure excellent customer service.
• Lead and train staff to enhance team performance.
• Manage inventory and place orders as needed.
• Assist in creating promotions to boost sales.
• Ensure cleanliness and safety in the outlet.
• Address customer inquiries and resolve complaints.
• Prepare sales and operational reports for management.
• Promote a positive team environment.

Qualifications:

• Experience as a supervisor or manager in food and beverage, preferably in a tea outlet.
• Strong leadership skills to motivate and develop the team.
• Good communication and people skills.
• Customer-focused with a passion for quality service.
• Willingness to work flexible hours, including weekends and holidays.
• Knowledge of tea products is a plus.

Benefits:

• Competitive salary
• Opportunities for career advancement within the company.
• Employee discounts on products.
• Training and development programs.

地點： TRX 分店

薪水：每月 RM3,000

工作類型：全職

主要職責：

• 監督日常營運並確保卓越的客戶服務。
• 領導和培訓員工以提高團隊績效。
• 管理庫存並根據需要下訂單。
• 協助制定促銷活動以促進銷售。
• 確保出口的清潔和安全。
• 處理客戶詢問並解決投訴。
• 為管理層準備銷售和營運報告。
• 促進正向的團隊環境。

資格：

• 擁有食品和飲料行業主管或經理的經驗，最好是在茶店擔任主管或經理。
• 強大的領導能力，能夠激勵和發展團隊。
• 良好的溝通和人際交往能力。
• 以客戶為中心，熱衷於優質服務。
• 願意彈性工作時間，包括週末和假日。
• 了解茶產品者優先。

好處：

• 有競爭力的薪資
• 公司內的職涯發展機會。
• 員工產品折扣。
• 培訓和發展計劃。

Major Duties and Responsibilities:

The Assistant DNI for Acquisition Procurement & Facilities (ADNI/AP&F) ensures U.S. intelligence superiority by enabling the identification, development and timely fielding of breakthrough capabilities, innovatively applying advanced technologies and promoting acquisition excellence. ADNI/AP&F is the Intelligence Community (IC) catalyst for technical innovation, responsive stewardship, and acquisition & procurement excellence addressing the key intelligence challenges by establishing and maintaining an agile and transparent best-practice environment that promotes innovation, responsible financial stewardship, and IC acquisition and procurement success. The Intelligence Community Senior Procurement Executive (IC SPE) reports to the ADNI/ AP&F and is responsible for oversight of IC procurement programs, policies and processes and strategic sourcing initiatives; fostering a well-qualified mission focused IC procurement workforce; and promoting IC level industry outreach.

Major duties and responsibilities include the following:

Serve as principal advisor to DDNI/P&C, ADNI/ AP&F, the IC CFO, the IC CIO, and other senior officials within the ODNI on contracting and procurement matters;

Support a flexible acquisition environment that facilities rapid exploitation of emerging technologies and innovation within industry;

Oversee IC-wide strategic sourcing of commodities, services, and technology to include the IC Enterprise Agreement (IC EA) program and relevant Services of Common Concern (SoCC). Oversee policy and processes to enable effective ODNI governance and oversight of IC SoCCs;

Oversee procurement policy activities across the IC and set strategies to develop the vision, goals, objectives and direction of policy activities for IC-wide procurement policies and activities that align with the National Intelligence Strategy and DNI strategic goals and objectives;

Chair the IC Procurement Executive Council and oversee the IC Enterprise Software Efficiencies Steering Group to promote sharing and understanding of best practices in acquisition, contracting and procurement and policies within the IC;

Represent the IC on contracting and procurement matters to external entities, coordinating with ODNI Office of General Counsel and with affected IC elements, as appropriate;

Coordinate with IC elements and ODNI components to facilitate the effective IC contracting and procurement activities and execution of National Intelligence Program (NIP) funds;

Create and sustain partnerships with other IC elements to include Senior Procurement Executives and other ODNl leaders to ensure a continuing dialogue and active insight into ongoing and planned procurement efforts, policy developments, and technology activities. Develop and maintain a network of senior-level contacts within DoD and the IC to foster intelligence integration and interagency cooperation;

Oversee efforts in collaboration with National Counterintelligence and Security Center (NCSC) and IC CIO senior officials to support the ADNI AP&F as the DNl's senior representative to the Federal Acquisition Security Council (FASC);

Foster a culture of excellence and demonstrate independent initiative to proactively identify and communicate challenges facing ODNI/SPE, the Policy and Capabilities (P&C) Directorate, the ODNI, or the IC. Develop innovative and creative ways to address these challenges in a collaborative manner within P&C, across ODNI, with the broader IC, and in partnership with other external stakeholders, as appropriate that advance efforts to lead the Intelligence Community to future mission success;

Lead a professional staff in successfully defining and managing complex programs and projects that may include ill-defined requirements, ambiguity, parallel tasks, multiple dependencies, high risks, and multiple interfaces; ensure timelines, costs, deliverables, and outcomes are achieved according to approved plans;

Lead, manage, and direct a professional level staff, evaluate performance, collaborate on goal setting, and provide feedback and guidance regarding personal and professional development opportunities;

Maintain effective working relationships with other ODNI and IC components and other government agencies to elicit customer/stakeholder requirements and address issues that span multiple mission or program areas;

Lead the development and implementation of building a workforce and culture to deliver services that exceed customer expectations;

Promote inclusiveness, diversity, communication, collaboration, teamwork, and partnership between and among all ODNI employees, including peers and subordinate supervisors. Foster an inclusive organizational culture by promoting collaboration, flexibility, fairness, and transparency.

This position is located at ICC-B in Bethesda, MD. However, there is the potential for use of other ODNI locations on a limited basis.

Plan, source, negotiate and purchase raw materials at the most preferable timing, deal terms and best price for the organisation needs whilst being compliant to organisation’s guiding principles and government regulations.

Responsibilities:

• Actively monitor the business demand requirements to devise a plan to replenish the inventory stock, source most feasible supplier and conclude purchases with the most favourable supplier for the business.
• Constantly source, compile, negotiate and evaluate the prices, specifications and terms of the products and support provided by the suppliers to compare and ascertain the most favourable supplier is available when products and services are required.
• Monitor and analyse the commodities and products market trend as well as factors affecting the price movement (e.g. weather conditions, etc.) for decision making to especially for strategic purchases that will influence cost of raw materials. 
• Review and ensure timely update of the cost component of the products to ensure they are accurately reflected to identify cost optimisation opportunities.
• Adhere to the standard operating procedures (SOP) when issuing a purchase order (PO) when planning the purchase to ensure timely delivery of the materials procured in order to avoid any operational disruptions.
• Monitor vessel, shipment movement to ensure timely arrival of items ordered, taking into consideration environmental factors (e.g. tide at the jetty) to ensure no (or minimal) delays in the delivery of the materials at the plant.
• Communicate and cascade to the receiving team at the plant to ensure there is a comprehensive list of expected items including, item specification, quantity, quality and other parameters, to ensure items delivered are as per expectation.
• In the event of uncontrollable delays, undertake the responsibility to troubleshoot and determine feasible alternatives through collaborating with freight handlers, logistics providers, suppliers, etc. to propose to the possible solutions while mitigating risk of delays.
• Ensure that any unfulfilled delivery of procured items are reconciled with the supplier, damages are claimed through insurance and if any conditions that are unmet are claimed / compensated accordingly to our organisation. Compile the documentation required to process the necessary compensation and negotiate the most favourable outcome for the organisation.
• Coordinate with relevant parties (e.g. suppliers, transporters, shipping agents, forwarding agents, banks) for timely, efficient and effective operation processes including deliveries, customs documentations etc. 
• Process indent and local shipping documents, delivery, and unloading of goods to ensure the timely arrival of procured items at the plant for processing.
• Process indent and local shipping documents for payment and perform the required matching of invoices with purchase orders and submit to the accounts team in a timely manner to ensure the payment are processed are within trading terms agreed with the suppliers.
• Obtain the necessary import license and permit, product registrations and relevant licensing is available to ensure compliance with regulatory requirements while also timely delivery of the items procured. Understand the regulatory requirements and ensure all necessary documentation are in order to ensure seamless delivery of the items.
• Consolidate the required documents for machinery and items that are eligible for tax incentives by the government to be filed with the relevant authorities to be processed within the timeline and conditions provided.
• Perform any other tasks and assignments as directed by the management from time to time.

OTC Senior Buyer

Minimum 12 month Fixed Term Contract

Runcorn, Cheshire

Competitive Salary

About The Opportunity:

This is a really exciting opportunity. We are now looking to recruit an OTC Senior Buyer, reporting to OTC Trading Manager. You will be responsible for taking the lead for particular categories and how that links to our retail strategy for the future.

This will provide you with the opportunity to make a real difference – you’ve got the chance to really develop our retail offering.

Who We Want: We are looking for someone who can:

• Assist the OTC Trading Manager with the creation & delivery of all OTC Category Strategic Plans.
• Deliver Sales, Margin & Income growth for OTC to meet financial objectives, to include, promotional planning, pricing, range, merchandising and supplier strategies.
• Develop solid supplier relations with manufacturers to generate incremental funding income across OTC whilst ensuring all business planning criteria are undertaken in full.
• Deliver a strong and balanced promotional programme across both retail and wholesale channels, which meets and supports the overall OTC promotional strategy; ensuring sales and profit are maximised, administration is undertaken effectively and accurately, full promotional analysis is undertaken and informs future decisions & quarterly promotional plans by category are created and worked towards.

Although the role is office based and will require some attendance at an office, we will support you in working flexibly and support a hybrid model of working.

Experience

• Experience of working within a Category Management / Senior Buying role within a fast moving Wholesaler/Retailer
• Experience in negotiation of supplier promotional income for value adding activities
• Excellent supplier management skills with exposure to complex relationships
• Extensive knowledge of Retail and/or Wholesale buying and FMCG

Desirable

• Understanding of regulatory aspects of Pharmacy
• Wholesale experience

Knowledge and skills

• Strong commercial acumen
• Extensive knowledge of Retail / Wholesale buying and FMCG
• Highly developed negotiation skills
• Category management skills
• Strong Financial Awareness; ability to analyse and interpret complex data
• Excellent Communication skills

Phoenix Medical Supplies are an equal opportunities employer. We value, support and celebrate working with colleagues from all backgrounds. As part of our commitment to ensuring equal opportunities for all, we strive to support the residents in each and all of our local communities, gaining employment.

The Package

You will benefit from an excellent induction, training and support within a friendly and approachable team.

We pride ourselves on ensuring the wellbeing of our employees and providing a good working environment and benefits package, which includes:

• 22 days paid annual leave plus bank holidays, rising with length of service.
• Access to high street discounts
• Employee Assistance Programme
• Contributory pension scheme
• Access to excellent training and development opportunities
• Medicash

INDPMS

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

With moderate supervision, the Senior Guest Advisor assists the store management team in executing and supervising all store activities. They provide outstanding guest service experiences within a sales culture that utilizes elements of GameStop's Circle of Life buy, sell, trade, and reservation business model. This position ensures products are easily accessible and purchasable, boosts sales by sharing product and gaming knowledge with guests, maintains a clean and organized shopping environment, and fosters guest loyalty and repeat business.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*

• Provide best-in-class guest service: promptly greet guests, respond to guest questions/concerns promptly, effectively, and courteously, assist guests in meeting their video gaming needs, inform guests about special promotions and the trade-in program, recommend additional items as appropriate, apply all selling behaviors during each transaction, and express gratitude to every guest for choosing GameStop. Prioritize guests over tasks and demonstrate this commitment by circulating throughout the store.
• Support the overall shopping environment, including visual and operational elements, and nurture guest relationships that lead to sales and repeat business.
• Process guest purchases and returns accurately via the Point-of-Sale (POS) computer system, ensuring top-notch guest service.
• Address guest comments or questions in person or on the phone, answering phone calls promptly, courteously, and professionally to ensure every guest receives top-notch guest service.
• Promote GameStop’s unique guest benefits, such as the new title reservations program and the Pro Rewards guest loyalty program.
• Ensure that all areas of the store, including restrooms, are clean, organized, and merchandised according to company guidelines. Ensure all store fixtures and equipment are in proper working order.
• Complete Omni-Channel orders daily.
• Safeguard company assets through effective inventory control and loss prevention practices, including scam awareness, safety best practices, and making bank deposits as required.
• Conduct store inventory counts, stock/restock merchandise on shelves and fixtures, and move products from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the selling floor.
• Support store management in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties.
• Count, balance, and reconcile daily business transaction totals accurately in the POS system. Ensure that all closeout paperwork for daily business transactions and bank deposit slips are completed correctly and accurately. Assist management in ensuring the store has sufficient cash and change for sales transactions. Make daily bank deposits following established guidelines.
• Check shipments for discrepancies or shortages and record any discrepancies in the POS system. Report any discrepancies to the Store Leader / Store Leader 2/Assistant Store Leader as needed.
• Process defectives/recalls, and stock pulls accurately and promptly, ensuring that all boxes are properly labeled and include packing lists.
• Visually inspect associates' and leaders' packages and/or belongings at store closing or at the end of a shift.
• Supervise and delegate tasks to Guest Advisors in the absence of management.
• Consistently adhere to GameStop policies and procedures, including but not limited to attendance, confidentiality, conflict of interest, and ethical responsibilities.
• Follow all opening and closing procedures.
• Observe associate performance and provide timely and appropriate feedback to the store management.

QUALIFICATIONS

• Must provide proof of eligibility to legally work in the United States.
• Must be at least 18 years old.**
• High school diploma or equivalent required.
• At least 1 year of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.
• Must be able to work alone, stand, and move throughout the store unassisted for up to 10 hours per day.

REQUIRED JOB SKILLS AND ABILITIES

• Exceptional guest service skills.
• Provide genuine and friendly assistance to every guest during each visit.
• Demonstrate clear verbal and written communication and listening skills, both in person and on the phone, using spoken and written English; bilingual English/Spanish speaking and writing skills preferred.
• Work in a fast-paced, rapidly changing environment.
• Meet associate performance expectations, including attendance, professional dress, and grooming requirements.
• Operate the POS computer system and properly complete the required paperwork.
• Possess basic math skills (addition, subtraction, multiplication, division) and alphabetizing skills.
• Self-motivation and ability to work as a team to complete necessary tasks in a timely manner.
• Problem-solving skills and judgment abilities.
• Follow instructions furnished in written, oral, or diagram form.
• Deliver bank deposits following loss prevention safety guidelines.
• Work a flexible schedule, including extended hours/days as necessary, including Sundays. Minimum availability of 3 days/week.
• Remain effective under pressure and handle stress in a manner that is acceptable to others and the organization.
• Bend, stoop, reach with arms/hands, climb ladders, and lift merchandise weighing up to 30 lbs. from ground level to a minimum height of 4 feet.
• Stand and move throughout the store unassisted to provide guest service or perform tasks in any part of the store for up to 10 hours per day.

Job descriptions are subject to change at any time based on business conditions/needs, including changes to the essential job duties, qualifications, and/or key job skills and abilities consistent with the position’s purpose. GameStop considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

*Certain State-specific exceptions may apply

**Unless prohibited by applicable law

Full-time store positions at GameStop are also eligible to participate in incentive programs, health benefits, paid time off, 401 (k), employee discount and a casual work environment. Positions at GameStop may also be eligible for a bonus and/or other incentives.

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

With moderate supervision, the Senior Guest Advisor assists the store management team in executing and supervising all store activities. They provide outstanding guest service experiences within a sales culture that utilizes elements of GameStop's Circle of Life buy, sell, trade, and reservation business model. This position ensures products are easily accessible and purchasable, boosts sales by sharing product and gaming knowledge with guests, maintains a clean and organized shopping environment, and fosters guest loyalty and repeat business.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*

• Provide best-in-class guest service: promptly greet guests, respond to guest questions/concerns promptly, effectively, and courteously, assist guests in meeting their video gaming needs, inform guests about special promotions and the trade-in program, recommend additional items as appropriate, apply all selling behaviors during each transaction, and express gratitude to every guest for choosing GameStop. Prioritize guests over tasks and demonstrate this commitment by circulating throughout the store.
• Support the overall shopping environment, including visual and operational elements, and nurture guest relationships that lead to sales and repeat business.
• Process guest purchases and returns accurately via the Point-of-Sale (POS) computer system, ensuring top-notch guest service.
• Address guest comments or questions in person or on the phone, answering phone calls promptly, courteously, and professionally to ensure every guest receives top-notch guest service.
• Promote GameStop’s unique guest benefits, such as the new title reservations program and the Pro Rewards guest loyalty program.
• Ensure that all areas of the store, including restrooms, are clean, organized, and merchandised according to company guidelines. Ensure all store fixtures and equipment are in proper working order.
• Complete Omni-Channel orders daily.
• Safeguard company assets through effective inventory control and loss prevention practices, including scam awareness, safety best practices, and making bank deposits as required.
• Conduct store inventory counts, stock/restock merchandise on shelves and fixtures, and move products from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the selling floor.
• Support store management in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties.
• Count, balance, and reconcile daily business transaction totals accurately in the POS system. Ensure that all closeout paperwork for daily business transactions and bank deposit slips are completed correctly and accurately. Assist management in ensuring the store has sufficient cash and change for sales transactions. Make daily bank deposits following established guidelines.
• Check shipments for discrepancies or shortages and record any discrepancies in the POS system. Report any discrepancies to the Store Leader / Store Leader 2/Assistant Store Leader as needed.
• Process defectives/recalls, and stock pulls accurately and promptly, ensuring that all boxes are properly labeled and include packing lists.
• Visually inspect associates' and leaders' packages and/or belongings at store closing or at the end of a shift.
• Supervise and delegate tasks to Guest Advisors in the absence of management.
• Consistently adhere to GameStop policies and procedures, including but not limited to attendance, confidentiality, conflict of interest, and ethical responsibilities.
• Follow all opening and closing procedures.
• Observe associate performance and provide timely and appropriate feedback to the store management.

QUALIFICATIONS

• Must provide proof of eligibility to legally work in the United States.
• Must be at least 18 years old.**
• High school diploma or equivalent required.
• At least 1 year of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.
• Must be able to work alone, stand, and move throughout the store unassisted for up to 10 hours per day.

REQUIRED JOB SKILLS AND ABILITIES

• Exceptional guest service skills.
• Provide genuine and friendly assistance to every guest during each visit.
• Demonstrate clear verbal and written communication and listening skills, both in person and on the phone, using spoken and written English; bilingual English/Spanish speaking and writing skills preferred.
• Work in a fast-paced, rapidly changing environment.
• Meet associate performance expectations, including attendance, professional dress, and grooming requirements.
• Operate the POS computer system and properly complete the required paperwork.
• Possess basic math skills (addition, subtraction, multiplication, division) and alphabetizing skills.
• Self-motivation and ability to work as a team to complete necessary tasks in a timely manner.
• Problem-solving skills and judgment abilities.
• Follow instructions furnished in written, oral, or diagram form.
• Deliver bank deposits following loss prevention safety guidelines.
• Work a flexible schedule, including extended hours/days as necessary, including Sundays. Minimum availability of 3 days/week.
• Remain effective under pressure and handle stress in a manner that is acceptable to others and the organization.
• Bend, stoop, reach with arms/hands, climb ladders, and lift merchandise weighing up to 30 lbs. from ground level to a minimum height of 4 feet.
• Stand and move throughout the store unassisted to provide guest service or perform tasks in any part of the store for up to 10 hours per day.

Job descriptions are subject to change at any time based on business conditions/needs, including changes to the essential job duties, qualifications, and/or key job skills and abilities consistent with the position’s purpose. GameStop considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

*Certain State-specific exceptions may apply

**Unless prohibited by applicable law

Full-time store positions at GameStop are also eligible to participate in incentive programs, health benefits, paid time off, 401 (k), employee discount and a casual work environment. Positions at GameStop may also be eligible for a bonus and/or other incentives.