Your new company
A progressive, vibrant and rapidly growing business based on the outskirts of Bury St Edmunds.
Your new role
This is a fantastic opportunity to join a growing business as part of a small team and become an integral part of the business. Duties will be varied and include but limited to;

• Warehouse admin, good in and sending back damages goods.
• Financial admin, including reconciliation of invoices.
• Sales admin, sales order processing, creating PO numbers, liaising with key customers and suppliers
• Purchasing admin, ordering stock, stock taking, chasing outstanding orders and updating customers.
• Office admin, answering incoming calls and all other ad hoc administration.

What you'll need to succeed
To succeed in this job you will need high energy, a positive attitude, bundles of self-motivation and have extensive and broad ranging administration experience. This job will require a confident communicator with strong IT skills, including Microsoft Office Suite and XERO. You will need a 'hands on' approach to your work and accept that no 2 days will be the same and that there will be changing priorities over the course of each day.

What you'll get in return
You will be an integral part of an ambitious and growing business, you will work in a relaxed rural environment (including office dogs).

• Competitive salary.
• 100% office based Monday to Friday 9:00 - 17:00.
• Positive and friendly working environment.

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

About us

Position Overview:

Drives revenue by providing clients exceptional services through relationship building, sharing style/product information, and presenting a clean, and a safe well-maintained store environment. Consistently achieves individual goals, which support store goals.

Primary Responsibilities/Accountabilities:

• Embraces our values & sets an example through his/her behaviors
• Responsible for compliance with all ANN INC. practices and proc3edures
• Additional responsibilities as assigned by the Store Manager, Co-Manager, and Sales Leads

Revenue Generation:

• Consistently meets or exceeds divisional, store, and individual financial and credit goals while contributing to the store’s overall goals

Client Experience:

• Provides excellent client service by anticipating the client’s needs, exceeding expectations, and adhering to ANN INC. service experience standards
• Acknowledges, interacts and builds relationships with clients, creates client loyalty and has the ability to multi-task while servicing internal and external clients
• Addresses client concerns, coming to resolution when possible, and involving management where appropriate
• Portrays a gracious, friendly, energetic and engaging manner and is at all times respectful and professional
• Takes ownership, solicits and incorporates feedback for professional growth and development – Consistently receives positive, unsolicited client feedback
• Communicates effectively with store management, store team, and external clients in person, through written correspondence and over the phone
• Builds collaborative and productive relationships by sharing ideas, treats others fairly, with respect, and values differences
• Embraces our values and behaviors and inspires team by leading by example through his/her words and actions – Supports an environment of learning and trust by acting as a positive role model
• Is responsible for compliance with all Company policies, practices and procedures and all federal, state and local laws

Operations:

• Completes opening/closing procedures and tasks as directly by Leadership Team with a client focus (e.g. replenishing merchandise; recovering the store and styling rooms; processing shipment including but not limited to: unpacking, hanging, steaming; cleaning including but not limited to: dusting, vacuuming, and removing trash; executing merchandising moves; marketing updates; and completing prices changes.)
• Meets merchandise processing standards and maintains an organized and accessible work area
• Adheres to Loss Prevention practices and is aware of and reports potential incidents, to ensure shortage control and to protect company assets
• Maintains a safe work environment and reports any potential hazards to store management (e.g., ensuring that exits are unobstructed, ceiling clearance in stockroom is enforced, rugs are not frayed, spills are cleaned up immediately, etc.)
• Participates and assists in the preparation for the stores’ inventory
• Reports to work as scheduled; records time worked accurately by using ANN INC.’s Time and Attendance system; remains flexible to the needs of the business
• Follows all ANN INC. operational guidelines, processes, and procedures
• Reviews Bulletin Boards daily

Technical Expertise:

• Demonstrates a desire and ability to be learner responsible and navigates the ANN INC. computer learning systems
• Performs register transactions quickly and efficiently (e.g., sales, send sales, returns, exchanges, payments)
• Is proficient in using Distributed Order Maintenance (DOM’s) and StyleFinder to locate product for clients and processes transactions accurately
• Operates phone, answering calls with an appropriate greeting, transferring and placing calls on hold
• Operates and understand the functions of the PDT

Product/Brand Management:

• Understands and can clearly articulate the Company’s brand positioning, including: the uniqueness of all expressions of ANN INC., current marketing and promotional initiatives, markdowns, POS events, Bounce Back promotions, coupon events, lifestyle concepts to internal and external clients
• Lives the ANN INC. Purpose, Vlaues & Behaviors, Practices in all interactions
• Participates in and attends Store Meetings
• Proactively uses associate education tools to build product and styling knowledge with his/her peers
• Embraces fashion, understands current market trends and is able to articulate them using ANN INC. interpretations in every client interaction. Represents the brand by adhering to ANN INC.’s dress code guidelines
• Packages and wraps client purchases according to ANN INC. standards

Position Requirements:
 

• Client Service: Ability to function as a role model, ensuring that the client remains the top priority. Takes initiative to build a loyal client base
• Follow Directions: Ability to prioritize and meet deadlines as assigned with minimal supervision and within designated timeframes
• Merchandising: Knowledge of visual standards and techniques, and ability to implement and maintain with ANN INC.’s guidelines
• Communicatio: Communicates effectively with Clients, Members of Management, Business Partners, and Store Associates
• Accuracy: Ability to handle cash and provide change without error
• Schedule: Remains flexible in scheduling that meets the needs of the business
• Physical: Ability to lift and carry up to 20 pounds occasionally. Maneuver effectively around sales floor and stock room

Educational Requirements and Experience:

• Minimum Requirements: High School Diploma or GED
• Minimum one year sales associate or relevant experience in the services industry with proven results

Location:

Position Type:

Equal Employment Opportunity

The Company is committed to hiring and developing the most qualified people at all levels.  It is our policy in all employment decisions to ensure that all associates and potential associates are evaluated on the basis of qualifications and ability without regard to sex (including pregnancy), race, color, national origin, religion, age, disability that can reasonably be accommodated without undue hardship, genetic information, military status, sexual orientation, gender identity, or any other protected classification under applicable law.  We do not discriminate in any of our employment policies and practices.  All associates are expected to follow these principles in all relationships with other associates, applicants, or others with whom we do business. 

The Company welcomes applications from people with disabilities.  Accommodations are available on request for candidates taking part in all aspects of the application process. 

Note to Applicants:  Smoking is prohibited in all indoor areas of the Company unless designated smoking areas have been established by a particular location in accordance with applicable law. 

About us

Stylist Overview

Embraces our diverse, inclusive culture.  Demonstrates Lane Selling behaviors to provide exceptional client experiences.  Contributes to achievement of Company goals, including financial objectives, client experience, operational controls, asset protection, safety, and merchandise presentation.

Lives Company Leadership Principles:

We Value Our People

Actively invests in personal growth and development
Demonstrates respect and openness for differing ideas, opinions, and backgrounds
Acts with a high degree of integrity and care for co-workers and clients

We Love Our Customer

Embraces selling, incentive and product knowledge techniques for success
Represents Lane Bryant by adhering to “Dress Your Best” guidelines
Consistently exceeds client expectations through Lane Selling
Effectively handles multiple clients and projects

We Win As A Team

Communicates and collaborates with positive intent
Supports client experience throughout all touch points
Supports and executes floor-sets; maintains visual brand standards
Ensures opening and closing checklist tasks are completed daily
Supports Asset Protection efforts to prevent shrink and ensure safety
Reports to work as scheduled; records all time worked accurately by using time and attendance system; remains flexible to the needs of the business
All other duties as assigned by Store, District or Regional Leaders

We Take Action and Own Our Results

Follows through on what must be done to deliver outcomes and meet expectations
Takes responsibility for decisions made to execute own work and results
Contributes to a high performing culture by delivering the best
Drives store goals with each segment
Create everlasting connection with client by offering credit rewards programs and Lane Personal Styling appointments

We Innovate and Learn Fast

Pushes for innovative solutions that bring originality to the organization
Embraces change; supports a
test and learn culture
Contributes to an environment that promotes taking risk and out-of-the-box thinking.

Qualifications

Strong communication and customer service skills
Specialty selling/retail experience preferred

Technology proficient
Works a flexible schedule to meet the needs of the business, including evening, weekend and holiday shifts
Must be able to read, write and communicate in English; other languages desirable

Position requires associates to:

Constantly move throughout the store to assist customers, retrieve merchandise, complete floor sets, unpack and replenish stock and complete other tasks; frequently involves prolonged pushing, pulling, bending, squatting, and reaching and may involve tight or confined spaces
Frequently operate computerized register system
Adjust or move objects (garment racks, mannequins, etc.) or merchandise weighing up to 25 pounds in all directions on a frequent basis; may need to adjust or move objects or merchandise weighing as much as 50 pounds in all directions on occasion and with assistance as available
Retrieve merchandise displayed or stored above shoulder level on a frequent basis, which may include climbing an 8-foot ladder; may need to replace overhead lightbulbs, signs, etc. on an occasional basis using an 8-foot ladder
Constantly interact with and assist coworkers and clients and other members of the public

Location:

Position Type:

Equal Employment Opportunity

The Company is committed to hiring and developing the most qualified people at all levels.  It is our policy in all employment decisions to ensure that all associates and potential associates are evaluated on the basis of qualifications and ability without regard to sex (including pregnancy), race, color, national origin, religion, age, disability that can reasonably be accommodated without undue hardship, genetic information, military status, sexual orientation, gender identity, or any other protected classification under applicable law.  We do not discriminate in any of our employment policies and practices.  All associates are expected to follow these principles in all relationships with other associates, applicants, or others with whom we do business. 

The Company welcomes applications from people with disabilities.  Accommodations are available on request for candidates taking part in all aspects of the application process. 

Note to Applicants:  Smoking is prohibited in all indoor areas of the Company unless designated smoking areas have been established by a particular location in accordance with applicable law. 

Address:

Job Description:

Role Mandate:

The Director, Regional Sales ETFs is responsible for selling and servicing BMO ETFs and ETF-based mutual funds in an assigned geographic region, assisting BMO GAM in meeting annual plan sales and revenue targets.

The role is responsible for developing sales of BMO ETFs and related ETF based products through direct sales activity and through multi-channel partnerships in the assigned region.  A core component of the position is creating effective partnerships with the assigned BMO Global Asset Management Regional Sales Managers (RSMs).  The ETF Specialist role provides the RSMs with sales support, promotional assistance and education on BMO ETFs and other BMO ETF related products.

Key Dimensions

Sales and Service Relationship Management Planning

Accountabilities:

Sales and Service

• Drive sales of BMO ETFs in conjunction with a cohort of RSM’s to meet and exceed annual plan targets
• Foster a sales culture of goal achievement and superior customer satisfaction;
• Coordinate BMO ETF sales activities within the assigned region
• Provide ongoing sales support and product specific training to the assigned region’s RSM team
• Partner with each of the region’s RSM’s to assist them in their individual BMO ETF sales efforts
• Assist each of the Regional RSMs in achieving their sales targets
• Champion all opportunities to enhance local financial advisors’ BMO ETF product knowledge; represent and promote BMO ETFs and ETF-based products at conferences and forums.
• This role further collaborates with the BMO’s multi-channel sales partners (Retail and Discount channels) to act as the subject matter expert with regard to BMO ETF products.

Relationship Management

• Create and manage advisor relationships within the assigned region to ensure optimum representation of BMO ETF solution set and products.
• Develop a database of qualified financial intermediaries within the region who have the potential to sell BMO ETF products.
• Develop and maintain strong relationships with third party referral sources (i.e. brokers/dealers) to maximize BMO ETF market presence and increase our market share.
• Provide subject matter expertise to the senior sales management team on market conditions and trends to maintain a high level of environmental awareness.
• Ensure a thorough understanding of competitor activities to identify potential opportunities and threats.

Planning & Strategy

• Implement the national sales plan within the geographic sales region including preparation and implementation of an annual territory business plan including promotional budget, to meet annual growth and retention targets.
• Provide strategic direction and business planning for BMO ETF products within the region.
• Contribute to the continuous improvement of processes and procedures by identifying potential gaps and providing input and recommendations on Product launches and initiatives.
• Communicate regularly with sales management on regional sales strategies, priorities, sales targets, performance standards, marketing plans and accomplishments.

Authorities

• The role has authority to access and utilize all ETF product and Financial information (where applicable)

Cross-functional Relationships:

• Sales & Service – The role has authority to request and apply product knowledge information from other functional areas of BMO Global Asset Management as required in order to serve customers
• Coordinating – This role works with other areas of BMO Financial Group as needed to help generate ETF and other sales, and liaises with external network groups to understand the competitive landscape and other company product offerings, and to improve product offerings

Scope and Impact:

This role has direct impact on the achievement of key LOB objectives.  Key numerical measures are as follows:

• Annual Sales Plan: ETF Products
• Annual Sales Plan: Funds of ETFs.
• Individual and team growth in knowledge of ETF solutions and products

Knowledge:

• Undergraduate University Degree in Business or Finance
• Minimum 5 years of brokerage, financial planning or related investment sales experience, including minimum 2 years in a wholesaling or related role

• PFP or CFP or CIM or FCSI or CFA
• In-depth knowledge of investment products and markets, including competitive market and trends
• In-depth knowledge of sales strategies
• Ability to take in knowledge and resolve a magnitude of diverse, complex and ambiguous issues

Skills:

• Exceptional sales & customer service orientation skills
• Proven investment sales success
• Exceptional networking, presentation, facilitation and relationship building skills
• Exceptional interpersonal and communication skills
• Sound business planning and organization skills and ability to manage multiple priorities
• Self-motivated and proactive

Working conditions:

• Extensive travel is required
• Extended hours and periodic weekend requirements, based on local market needs of sales workforce
• May be required to work from home office in designated geographic area

We’re here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

Address:

Drives sales results for designated products through non-affiliated or third-party intermediaries or within BMO channels. Provides input to new product development.

• Works with smaller clients, prospects, territories, issues and relationships.
• Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
• Builds effective relationships with internal/external stakeholders.
• Ensures alignment between stakeholders.
• Develops, maintains and executes a business plan, including sales strategies, to achieve sales objectives and acquire new clients.
• Participates in industry and intermediary events to grow presence in the marketplace.
• Organizes and arranges regular conference calls and presentations, which are conducted either independently or in conjunction with portfolio managers to promote new strategies.
• Provides input to product development and marketing to grow the overall business.
• Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
• Monitors and tracks performance, and addresses any issues.
• Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
• Helps determine business priorities and best sequence for execution of business/group strategy.
• Conducts independent analysis and assessment to resolve strategic issues.
• Demonstrates effective and timely use of the customer relationship management system and expense reporting system.
• Adheres to all compliance, regulatory, and legal guidelines.
• Focus may be on a business/group.
• Thinks creatively and proposes new solutions.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works mostly independently.
• Broader work or accountabilities may be assigned as needed.

  Qualifications:

• Typically between 3 – 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Basic understanding of intermediary sales and the market.
• Specialized knowledge from education and/or business experience.
• Verbal & written communication skills - In-depth.
• Collaboration & team skills - In-depth.
• Analytical and problem solving skills - In-depth.
• Influence skills - In-depth.

We’re here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.