Total 10 customer service job vacancies in Business Management / Project / Planning category in federal territory of kuala lumpur

• Uses knowledge of government regulations to assist the Contracting office in awarding Architectural and Engineering (A/E) and construction contracts.
• Briefs Park, Denver Service Center, NPS Region 1 and WASO leadership on project status, delays and construction issues on large complex projects.
• Assists in negotiating A/E services, construction management services, and construction contracts.
• Participates in Value Analysis Workshops, and makes park, region, and design team (or equivalent) presentations on project needs, impacts, logistics, and temporary systems.
• Performs daily site visits to each project site an properly documents work, materials and manpower for each trade.

Job title - Business Services Officer
Location - London, N1 (Office based 5 days)
Contract - Temporary
Hours - Mon-Fri /rota - 8am-4pm, 9am-5pm and 10am-6pm weekly rota
Start Date - Asap

The Role Summary
We are seeking a proactive and customer-focused Business Services Officer to join our clients central services team. The successful candidate will be responsible for providing high-quality facilities management across our office portfolio, delivering exceptional customer service to both staff and visitors.

Your key duties within the role will include:

• Meet and greet visitors, handle written, face-to-face, and telephone inquiries.
• Perform day-to-day maintenance tasks and oversee contractor work.
• Deliver post room services, including scanning and distributing incoming post.
• Provide first-line support for Audio Visual (AV) systems and workstation issues.
• Support a dispersed workforce by issuing equipment such as PPE and managing remote working setups.
• Assist in managing office moves, contractor liaison, and health & safety inspections.
• Support the Business Services Manager in budget monitoring and invoice processing.
• Organise and support conference facilities, including room setup, AV, and catering needs.

Key requirements

• Experience in a fast-paced, customer service-oriented environment.
• Prior experience in facilities management or a related field.
• Excellent communication skills with the ability to interact effectively with diverse clientele.
• Strong organisational skills, the ability to work independently, and IT proficiency, especially in MS Office.
• Experience managing small-scale projects is a plus.

The pay range for the role is £24.29 per hour LTD company rate. The PAYE equivalent is £18.48 per hour

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to lewis.hodson@servicecare.org.uk

Service Care Legal are currently working alongside an exceptional local authority, based in Lancashire, which is seeking an experienced Planning and Highway Paralegal to join their team. This is an excellent opportunity to progress in your career and gain experience in the legal industry.

ROLE: Planning and Highway Paralegal

Rate: £16 - £20 an hour Umbrella

LOCATION: Preston / Hybrid Working

Contract Length: 1 Month Ongoing

Responsibilities:

• Analyse and interpret planning documents, zoning laws, and environmental regulations.
• Able to handle high caseload in Planning and Highway from start to completion.
• Prepare planning appeal documents and submissions to relevant planning authorities.

About you:

• Strong communication and interpersonal skills.
• Powerful understanding of planning laws, zoning regulations, land use policies, and highway regulations.
• Effective attention to detail and organisational abilities.

Benefits:

• Hybrid Working
• Weekly Pay
• Flexible Hours

If this Planning and Highway Paralegal position is right for you or someone you may know, don't hesitate to get in touch with Aanisah Khan via email Aanisah.Khan@Servicecare.org.uk or via phone on 01772208969.

We also welcome referrals for this position, where a successful recommendation would be worth £250.

Service Care Solutions is partnering with Counter Terrorism Policing Headquarters (CTPHQ) to recruit skilled professionals for the role of Business Design Analyst. This is a unique opportunity to contribute directly to national security by driving key projects that enhance CTPHQ's organisational effectiveness and operational efficiency. We are looking for experienced individuals who can help shape and implement innovative business strategies within a non-IT environment.

As a Business Design Analyst, you will play a pivotal role in developing and refining business operating models, governance structures, and processes that are central to CTPHQ's mission. Your work will be crucial in revising and improving existing operating frameworks, ensuring they meet the evolving needs of counter-terrorism operations.

You will work autonomously within project structures, engaging confidently with senior stakeholders across CTPHQ to implement and embed effective changes. This role requires a deep understanding of organisational design principles and a proven ability to translate these into actionable strategies.

• Business Operating Model Development: Design and implement comprehensive operating models that integrate organizational structure, processes, and governance.
• Governance Structures: Establish or revise governance frameworks that ensure effective decision-making and oversight within a complex organisational context.
• Process Development: Map and optimise business processes to enhance efficiency and align with strategic objectives.

• Business Design Team: Participate in knowledge sharing and contribute to the development of CTPHQ's business design capability.
• CTP Officers and Staff: Engage with national network stakeholders to understand operational requirements, challenges, and opportunities.
• Programme and Project Teams: Collaborate to define, document, and plan required business design activities.
• Strategy and Performance: Identify drivers for organisational change and gather management information to support the need for change.
• Finance, HR, and Communications Partners: Work closely with business partners to manage the 'people' impacts of design activities.

Essential:

• Experience in designing business operating models, focusing on non-IT organisational structures.
• Proven ability to establish and revise governance frameworks in complex environments.
• Strong process development skills, with experience in mapping and optimising business processes.
• Consultancy background with experience in organisational development.

Service Care Solutions are currently recruiting on behalf of a Client in the Public Sector for a motivated and skilled Planner to join a vibrant Council's Planning Department in Central London.

This is a full time, temporary, ongoing role offering up to £30 per hour Umbrella LTD Inside IR35.

The role aims to facilitate the development of professional skills, knowledge, and work experience in planning, within a supportive and educational environment. The successful candidate will play a crucial part in driving forward the planning agenda of the council.

Participation in Development Programme:

• Engage in the Council's Planning Department Development Programme.
• Support staff in a collaborative learning environment to develop professional skills, knowledge, and practical experience in planning.

Collaboration and Networking:

• Establish and maintain effective working relationships with colleagues within the council and planners throughout London.
• Collaborate with transport, environment, and planning professionals, along with professional associations, to advance the council's improvement agenda.
• Lead personal projects with managerial support, ensuring timely and relevant outputs.

Project and Stakeholder Management:

• Work closely with local partners, stakeholders, and various council departments to identify and manage project opportunities that align with the Council's key objectives.
• Contribute to the determination of planning applications, the preparation and implementation of planning policies, and other related activities.

Team Coordination and Client Engagement:

• Collaborate with teams of professional officers to deliver high-quality projects that cater to the needs of diverse clients, including the Cabinet, committees, steering groups, other council teams, and elected members.

• Expertise: Comprehensive understanding of urban planning and regeneration issues in a major city context, with insight into how town planning can address these challenges.
• Experience: Proven experience in a fast-paced planning service, including staff development and project management responsibilities.

If you have any questions, do not hesiatate to contact hona.bzowska@servicecare.org.uk or call on 01772 208967.

Job title - Business Support Officer

Location - Hackney, E8

Contract - Temporary ongoing

Hours - Full Time 35 hours

Start Date: ASAP

We are currently recruiting for a Business Support Officer to provide comprehensive, customer-focused, administrative, data management, project and financial support to the surveying team. The ideal candidate will be comfortable working in a high-pressure environment, have excellent communication skills, and a strong commitment to team working and customer care. This is a fantastic opportunity for a highly organised individual with experience in working within a repairs team.

Duties would include:

• Provide comprehensive financial, administrative and project support to teams across the repairs client service as directed by the relevant line manager, helping to support day-to-day service delivery and ensure good standards of customer care.
• Undertake all administrative work associated with the ordering and tracking of repairs works/disrepair specifications through to completion, including liaison with residents, contractors, surveyors, the DLO and other stakeholders and effective use of key ITC systems. Ensure that the correct Schedule of Rates (SOR) codes are used when processing repairs orders.
• Develop and maintain filing systems and databases, both manual and electronic, and develop reporting formats/templates as requested.
• Deal with telephone calls and provide high-quality correspondence, letters, presentations and reports in line with service standards, as requested by the line manager.
• Service cases conferences, Arbitration Panels, contract meetings, confidential meetings and other forums as required, producing high-quality minutes and clear, unambiguous records of key decisions.
• Provide financial administrative support, including processing payments, compensation claims, fees, raising of purchasing orders, virements and provision of appropriate budget reports for management reporting.
• Work with managers in the Repairs Contact Centre and other areas of the service to resolve operational issues, complaints and enquiries, ensuring the company's deadlines for responses are complied with.
• Manage the delivery of complex repairs and leaks as required, including the planning, sequencing and coordination of works.

Essential criteria and experience:

• Relevant experience of working in an administrative/business support role, ideally in a social housing/repairs environment.
• Experience of working in a building maintenance environment, with direct involvement in the delivery of customer-focused services
• An understanding of housing management, repairs and maintenance, and tenancy law would be beneficial.
• Good understanding of effective approaches to customer care and complaints resolution.
• A working knowledge of IT systems relevant to the service (e.g. repairs ordering systems, word processing, spreadsheets, databases).

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk

Service Care Recruitment is proud to partner with Counter Terrorism Policing Headquarters (CTPHQ) in the search for a dynamic and skilled Business Design Lead. As a trusted recruitment agency, we specialise in connecting qualified professionals with esteemed organisations like CTPHQ. Candidates for this role must hold SC cleareance at the time of applying.

Job Title: Business Design Lead

Pay: £700 - £730

Purpose:

• To utilise various analytical techniques and operational knowledge to develop evidence-based solutions for complex challenges within Counter Terrorism Policing (CTP).
• To collaborate with stakeholders across the public sector, contributing to the evolution of CTP's strategies and approaches in counter-terrorism efforts.

Key Roles and Responsibilities:

• Conduct detailed quantitative and qualitative analysis to identify organisational problems and design appropriate solutions.
• Develop operating models and manage design dependencies with other change initiatives.
• Translate complex organisational issues into clear, compelling narratives for broad consensus.
• Collaborate with multidisciplinary teams, manage senior stakeholders, and build relationships across various departments.
• Work closely with the Business Design Team, CTP officers and staff, programme/project teams, strategy/performance colleagues, finance/HR/communications partners, etc.

Skills and Experience Required:

Essential:

• Proficiency in quantitative and qualitative analysis for defining problems and designing solutions.
• Ability to communicate complex issues effectively and gain consensus.
• Understanding of wider strategic and socio-economic impacts on tactical business problems.
• Experience in developing business operating models and delivering change.
• Innovative and solutions-oriented approach.
• Experience in managing stakeholders and collaborating across multidisciplinary teams.
• Experience in managing junior staff and navigating conflicting requirements.

Desirable:

• Project management qualification or experience.
• Leadership experience in change-driven environments.
• Awareness of Enterprise Architecture and Business Design Artefacts.
• Experience in managing relationships within a challenging context.
• Experience in matters of national security and counter-terrorism.

Vetting:

• Minimum SC Clearance required, with the possibility of undergoing National Security Vetting Security Check (enhanced) Se level.

if we would be interested in applying please send your CV and covering letter detailing Business Design experience an current clearance level to Lewis.Ashcroft@servicecare.org.uk

Proud member of the Disability Confident employer scheme

[What you will be working on]

1.Perform relationship and engagement functions to achieve fundraising targets through all existing donation platforms
2.Work closely with President’s office to achieve fund-raising commitments
3.Strengthen the engagement and relationship with existing donors through regular and robust donor stewardship to enhance donor experience to promote continued support.
4.Plan and manage PC signature events such as Istana Open Houses and other PC related events such as media launches.
5.Cultivate and build up relationship with potential new donors by strategising the approach and implementation plan, in consultation with HOD.
6.Cultivate positive working relationships with internal stakeholders within NCSS in achieving philanthropy and engagement outcomes.

7. Secretariat duties for oversight committee
8. To manage operational budget and to have clear oversight on income and expenses.

[What we are looking for]

Personal Competencies:
1. Business acumen with high emotional intelligence
2. Analytical and able to make good judgement calls
3. Resourceful, agile and takes initiative
4. A team player who values inter-agency collaborations
5. Embraces ambiguity and strives for continuous progress and improvement
6. Passionate about creating an impact to the social service sector

Skills & Knowledge:

1. Fundraising, Business Development and Marketing

2. Event management

3. Excellent Communication Skills (Written & Spoken) with high confidence in public speaking

4. Basic data literacy and able to be comfortable with analysing spreadsheets and dashboards

5. Proficient in Microsoft Office

Experience in the following will be added advantage:
• Partnerships and Community Engagement
• Business development
• Sales and marketing
• Fundraising
• People-Private-Public sector collaborations
• Digital marketing

• Knowledge of social services and experience with public service procurement practices will be an added advantage

Job title - Project Coordinator
Location - Farringdon EC1M
Contract - 12 months
Hours - 35 hours per week

The Role Summary
This is an exciting opportunity to join a leading housing provider as a Project Coordinator. The company is looking for a committed and enthusiastic individual to join their team and help them achieve their vision of creating safe and proud communities.
Your key duties within the role will include:

• Manage a register of requests and ideas coming into the team and allocate to relevant member of staff, team, project, or programme.
• Coordinate, manage and maintain any Integration and Transformation programmes to ensure there is visibility of all organisational activity.
• Prepare progress reports across programme(s) / portfolio(s) / project(s).
• Carry out analysis and produce programme / portfolio / project reports.
• Prepare & deliver presentations, charts and reporting.
• Quality assures projects and PMO activity and produce recommendations.
• Facilitate and support meetings and processes in the wider business, projects and governance framework.
• Lead on creating, publishing, and maintaining department communication.
• Maintain department toolsets, policies, and procedures.
• Manage PMO Calendar & Inbox.
• Lead and support the development and management of team building activities.

Key requirements

• Good understanding of programme & project management.
• Good understanding of project management tools including Monday.com, MS Project and Miro.
• Excellent communication and interpersonal skills - must build and maintain positive relationships and networks.
• Exceptional customer experience skill - must deliver a great experience every time.
• Detail-oriented and efficient.
• Excellent time management, organisational and forward planning skills.
• Ability to get things done.
• Can use Word and Excel.
• Able to collate data and present recommendations.
• Can use data to produce reports and recommendations.
• Can present information in clear way that's understood by intended audience.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to lewis.hodson@servicecare.org.uk

Proud member of the Disability Confident employer scheme

Job Title: Business Design Analyst

Pay Rate: Up to £550 per day

Security Clearance: Live SC Clearance Required before application

Job Summary: The Business Design team within the Change Pillar at CTPHQ plays a crucial role in delivering effective change across the CT Network. As a Business Design Analyst, you will be at the forefront of this effort, undertaking analysis and design activities to develop innovative and efficient solutions to priority business problems and opportunities. Working closely with the Business Design Lead, you will contribute to the development of coherent operating models for the CT Network, ensuring effective and efficient mitigation of threat, risk, and harm.
Key Tasks:

1. Undertake analysis to scope change activities, identifying and articulating business problems and opportunities to set the direction for required change.
2. Conduct analysis across the CTP Network to design effective operating model solutions for priority change initiatives within the Change Pillar portfolio.
3. Deliver design from strategy to execution, covering conceptual, logical, and physical levels, to ensure the development of coherent operating models, collaborating with stakeholders in CTPHQ and the CT Policing Network.
4. Assist the Business Design Lead in developing and maintaining business design templates aligned with the CTP Business Design Handbook.
5. Represent Business Design at relevant change initiative meetings and boards, providing subject matter expertise.

Key Skills: Essential:

• Good understanding of all levels of design (conceptual, logical, and physical).
• Experience in business analyst activity using formal methodologies and approaches, including collecting and analyzing complex data to provide concise and meaningful recommendations.
• Experience in developing business operating models.
• Experience in developing design documentation throughout the project lifecycle.
• Good understanding of the change lifecycle and business case development.
• Experience working with stakeholders within a large organization, managing expectations, dealing with conflicting requirements, and identifying and engaging stakeholders at all levels (internal and external).
• Understanding of the CT Policing Network and partner agencies.

Desirable:

• Professional Business Analysis qualification by examination (e.g., BCS BA Diploma).
• Experience working in a policing and/or security environment.
• Experience building confidence with stakeholders and relationships at all levels.
• Comprehensive understanding of the CT Policing Network, including London (MPS), National (UK Force wide), and international responsibilities; relationships with Government, security and intelligence agencies; and governance arrangements, with a good understanding of CTP-related strategic aims, interdependencies, and constraints.
• Experience working in a challenging, change-driven environment.

If you possess the necessary skills and experience and are keen to contribute to a dynamic and innovative team that is instrumental in countering terrorism, we encourage you to apply for this role. Please note that a valid SC Clearance is required for this position. Please contact Lewis Ashcroft at 01772 208962 or email lewis.ashcroft@servicecare.org.uk.

Proud member of the Disability Confident employer scheme