Total 30 Legal / Public / Security job vacancies in Skelmersdale, Lancashire, WN8 6NY

DBS DIT provides digital capability that supports corporate services across the Ministry of Defence, including Finance, Commercial, Payroll and Human Resources for Military Personnel, Civilian Personnel and Veterans.

Cyber Security Assessors are responsible for independent assessment of Delivery Teams’ adherence to Secure by Design and relevant risk and security policies and standards. They coordinate between Delivery Teams dealing with similar security challenges to optimise solutions and minimise duplication of effort. They are responsible for consistent, coherent advice and support to relevant capabilities. They identify, understand and mitigate cyber-related risks. They provide risk or service owners with advice to help them make well informed risk-based decisions.

As Cyber security Assessor within the DBS Cyber Team you will manage all day to day IT Security and System Information Assurance, and, applying Secure by Design, ensure that security is embedded in all stages of the application development life cycle, and that there is continuous monitoring through use. You will also advise on and test the efficacy of measures to build security into continuous integration and deployment with specific responsibilities for the day to day IT security for multiple Military and Civilian HR systems and Finance systems.

The role will require you to demonstrate a talent for solving complex problems and for effective communication at all levels. You will be able to advise on complex risk balance decisions, propose innovative solutions and to explain MOD’s security policy, governance and technology controls to non-IT/security experts. Senior Responsible Owners and Project Leads will rely on your expertise to ensure they have an accurate understanding of through-life cyber security risks, so they can make informed decisions. Projects may involve complex technical and security challenges and you will need a good understanding of technical controls and policy (JSP 440; JSP 604/453)

The Key Responsibilities are:

• Lead the embedment of Secure by Design (SbD) principles into application development by providing advice and internal consultancy on highly complex criteria and contexts for multiple systems.
• Manage system accreditation transition to SbD
• Lead multi-team assessment of application resilience throughout the DBS IT estate, reviewing regular application security reports, holding accountability and responsibility for secure design implementation;
• supporting delivery of main gate assurance of all projects and changes; ensuring compliance with Information Assurance Policy and Security Principles
• Lead and assure processes, and provide specialist advice though leadership on tooling and dynamic and static analysis in the product development life cycle.
• Lead Delivery Team Security Leads (previously Security Assurance Co-ordinator (SACs)) alongside senior decision makers to embed secure development life cycle and security awareness.

As a Principal Cyber Security Risk Manager, you will:


• Conduct cyber security risk assessments
• Implement continuous risk management; Lead and undertake risk management activities against the hardest or more novel scenarios, while applying the fundamental principles of risk management to a range of complex scenarios and lead regulatory or legislative compliance activities.
• Guide and direct specialist activities or others, actively promoting development in the applicable skills, providing leadership and sharing best practice widely across government, the public sector, and industry.
• Lead the analysis and derivation of complex security needs.
• Lead Cyber Security related risk assessments and other expert risk management activities, including providing guidance on establishing the organisation’s Cyber Security related governance arrangements.
• Provide guidance to ensure on-going confidence that fundamental organisational security needs have been met, including integrating a range of assurance approaches and techniques to give continued confidence to the risk, service or system owner.
• Shape leadership decision-making through
o Effective reporting and communication regarding the effectiveness of security processes across an organisation
o Providing recommendations to highly complex problems
o Acting as an SME for complex cyber risk management concerns, issues and problems

Proud member of the Disability Confident employer scheme

Cyber Security Infrastructure Engineer

Pay up to £38,373, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.

This role within our Digital Security Transformation Programme is working in a security engineering team with an objective to improve the Department's Cyber Security posture across our estate of Digital Services, embedding security controls to ensuring we are secure by design.

DWP. Digital with Purpose.

We are looking for a Cyber Security Infrastructure Engineer to join our community of tech experts in DWP Digital.

We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives.

DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people.

The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.

What skills, knowledge and experience will you need?

• Ability to demonstrate an understanding of Software Delivery Methods: Knowledge of modern software delivery methods (e.g., DevOps, CI/CD) and how they can be applied within security practices, including experience with automation in the SDLC: Demonstrated experience with automating security processes, including the use of infrastructure as code and automated testing tools
• Proven ability to analyse security requirements and develop security cases compliant with legal and regulatory frameworks (e.g., GDPR, ISO 27001)
• Experience of writing clear, structured reports and delivering presentations tailored to both technical and non-technical audiences
• Hands-on experience conducting vulnerability assessments, prioritising remediation, and maintaining ongoing security with relevant tools and practices
• Security Frameworks and Standards: Familiarity with security frameworks such as the NIST Cybersecurity Framework, CIS Critical Security Controls, or similar
• Strong coding skills in developing and testing secure scripts or programs, ensuring system functionality and security in critical environments.

You and your role

As a Cyber Security Engineer, you will be responsible for embedding security into all stages of the Software Development Life Cycle (SDLC) in a large-scale, complex environment.

You will play a key role in maintaining the security of nearly 1 billion lines of code by implementing and maintaining modern software delivery practices, including automation and continuous integration/continuous delivery (CI/CD) pipelines, ensuring the development and deployment of secure, resilient software solutions.

Working collaboratively with development, operations, and security teams, you will design and implement security policies and controls that prevent vulnerabilities, ensuring alignment with industry best practices.

You will contribute to the enhancement of security processes and tooling that support the DevOps model, ensuring security is integrated at every step of the development cycle.

Details. Wages. Perks.

Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield whichever is most convenient for you.

Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub.

Pay: We offer competitive pay of up to £38,373.

Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth over £10,000 per year.

Holidays: A generous leave package starting at 24 days rising to 31 days over time.

You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.

We have a broad benefits package built around your work-life balance which includes:

• An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100)
• Flexible working including flexible hours and flex-friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
• Professional development, coaching, mentoring and career progression opportunities.

Process:

We know your time is valuable, so our application and selection process are just two stages:

Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through.

Interview: a single stage interview online.

CLICK APPLY for more information and to start your application.

Proud member of the Disability Confident employer scheme

Teaching Assistant (EX FORCES/POLICE)

85.00 -100.00 PER DAY

We are currently working in partnership with a secondary school in Bacup, Lancashire who are actively recruiting for a Cover Supervisor with strong behaviour management. The role may also require you to work on a 1:1 basis with the pupils, so you must be open to a challenge. Ex servicemen and Police officers often thrive in this role

Essential Experience:
Previous Career in the services
A confident and consistent aura in managing behaviour
A 'can do' attitude
Ability to engage, enthuse & motivate students

This post is suitable for anyone who wants to start a career within an education setting and has the confidence and ability to deliver a planned lesson, this comes with full salary portability. Behaviour Management is key for this role.

To apply, please send an up to date copy of your CV online

APPLICATION REQUIREMENTS FOR VERITAS EDUCATION
- All applications are subject to an Enhanced DBS Disclosure, professional reference checks, Overseas Police Clearances (if applicable) in line with our stringent safeguarding policy
- Your CV must cover the last 10 years of employment history where possible and all employment breaks must be explained
- You must have legal right to work in the UK
- You must be willing to attend a registration interview

Veritas Education work with a variety of schools covering a wide geographical area. We deal with teaching placements at Primary, Secondary and college level as well as support staff positions also within these.

Disclaimer

'Nothing within the above advert was in any way designed or intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation. Veritas Education is an Equal opportunities employer and is proud in the knowledge that all placements are made on merit and suitability. We accept applications from all sections of the community.'

An exciting opportunity has arisen to join Wyre Council at a time when waste and the environment are at the forefront of legislative change and authorities are reassessing their services to deliver maximum environmental benefit.

The successful candidate will be responsible for coordinating the delivery of the council’s waste management service in partnership with our external provider, including household residual collections, compostable organic collections, recycling collections, bulky household collection and clinical waste. The role also includes management and responsibility for the environmental enforcement service and the external kennelling and public convenience contracts.

The post holder will take a lead role ensuring quality services are delivered in an effective, efficient manner within budget and engaging with stakeholders on service issues and promotion of the waste hierarchy. You will play a key role in service development in response to forthcoming changes under the Environment Act, evaluating options, updating contracts and reporting to Members.

The successful candidate will have excellent knowledge and experience of managing local authority waste management contracts and proven project management, communication and engagement experience allowing them to design and deliver operational schemes and engagement activities. With a good standard of education, the successful candidate will have enthusiasm and drive to encourage more sustainable waste and resource management to assist the council delivering its climate change action plan.

In return we can offer you a salary up to £44,428, 24 days annual leave rising to 29 days subject to length of service (pro rata), great work life balance with flexible working arrangements, employer pension contributions, free onsite parking, discounted gym membership, access to occupational health and wellbeing services, extensive training and development opportunities and a supportive workplace culture that allows you to develop and grow.

For an informal discussion about the post, contact Kathy Winstanley, Assistant Director of Environmental Services, Tel: 01253 887376.

To apply online and for more information about this vacancy, please visit our website www.wyre.gov.uk

Job Description and Person Specification

Your new company
I am currently working with a well-established legal organisation based in Lytham, who are looking to recruit an experienced Legal Assistant on a full-time, permanent basis. This business started over 15 years ago and has since grown and expanded and opened branches across the Lancashire region. Our client stands as a beacon of legal excellence and client-focused service. With a rich history of providing comprehensive legal solutions, this esteemed firm has established itself as a cornerstone of the community.Your new role

• Providing comprehensive secretarial assistance to a solicitor.
• Diary management, arranging appointments and meetings.
• Strong typing skills and ability to produce letters and legal documents, including court forms and statements.
• .Assist with maintenance of client files, ensuring they comply with legal standards.
• The ability to work both using your own initiative and working collaboratively as part of a team.
• Updating and maintaining the in-house database.

What you'll need to succeed

• Commercial property experience is desirable but not essential.
• Organised, resilient and hard-working.
• Excellent attention to detail.
• Proficient with Microsoft Packages and in-house systems.
• Previous experience with administration is essential.

What you'll get in return

• £23,000-£24,000 per annum.
• 25 days annual leave plus bank holidays.
• Permanent opportunity with training and progression opportunities.
• Company pension and free on-site parking.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

About the Role…
We have an exciting new vacancy for a Cybersecurity Manager to join our clients IT department.As a member of our leadership team, the Cybersecurity Manager plays a pivotal role in safeguarding our organization's digital assets and infrastructure. This position is ideal for a dynamic and experienced professional who excels in team management and has a profound understanding of cybersecurity threats and solutions.
Reporting directly into the Group Infrastructure & Security Manager, the successful candidate will play a pivotal role in leading a team of cybersecurity engineers, ensuring compliance with industry standards, and implementing robust security measures.
If you are passionate about cybersecurity and thrive in a collaborative environment, we invite you to join our team and contribute to our mission of maintaining a secure and resilient IT infrastructure.
Duties & Responsibilities

• Manage and lead a team of cybersecurity engineers.
• Work closely with cyber personnel in other countries.
• Oversee the outsourced Security Operations Centre (SOC) function.
• Adhere to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Plan, implement, and oversee cybersecurity changes in a structured manner.
• Oversee security incident management and resolution processes.
• Maintain and update documentation of security incident playbooks, common practices, process flow diagrams, and the knowledge base.
• Manage workloads and projects, ensuring they are completed on time and within budget.
• Report to senior management on the status of infrastructure projects and operations.
• Implement and maintain industry standard cybersecurity controls, testing and evidencing the effectiveness of the controls on a regular basis.

Candidate Requirements

• Understanding of emerging cyber requirements and cybersecurity threats.
• Broad and comprehensive technical knowledge of IT infrastructure and technologies (with OT knowledge being an additional benefit).
• Experience working in an IT function and relevant field.
• Experience as a senior SOC analyst - looking to step up to management.
• Proven experience in the management and delivery of key cybersecurity projects.
• Demonstrated ability to collaborate for success with key business stakeholders.
• Experience managing and reporting project deliverables to senior management audiences.
• Proficiency in using, building, and maintaining an EDR/XDR solution (e.g., Microsoft Defender, Tanium).
• Proficiency in using, building, and maintaining a Security Information and Event Management (SIEM) environment (e.g., Microsoft Sentinel, Splunk).
• Strong organizational and project management skills.
• Excellent communication and reporting skills.

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Service Care Solutions is working alongside a thriving local authority, based in Lancashire, which needs a Senior Litigation Lawyer to join their team and handle Criminal and Civil Litigation matters. This role involves management responsibilities and it would be well suited to someone who is looking to spearhead a team!

This position is a three-month rolling contract and they can pay a competitive rate of £55-£60ph umbrella. There is potential negotiation on the rate for the right candidate.

Responsibilities involved in the Senior Litigation Lawyer role

• Handle a mixed caseload of Criminal and Civil Litigation matters from start to completion.
• Manage a litigation legal team and provide support whenever necessary
• Provide expert legal counsel to the council and its departments on litigation risk, strategies, and decision-making
• Prepare cases and represent the council in courts and tribunals, ensuring well-prepared, effective advocacy

Requirements

• A qualified Solicitor, Legal Executive or Barrister with Criminal and Civil Litigation experience
• Someone who has worked for a Local Authority within a litigation legal team
• Someone who can attend the county hall (Preston) once a week.
• Ideally someone with management experience

Benefits included with the Senior Litigation Lawyer position

• Weekly pay
• Professional development opportunities
• Hybrid working

If this Senior Litigation Lawyer vacancy sounds like an opportunity of interest for you or someone you know, please feel free to reach out to Hugh Barnes on 01772208969, or email Hugh.Barnes@servicecare.org.uk.

We also welcome referrals for this position, where a successful recommendation would be worth £250.

Service Care Solutions is working alongside a thriving local authority, based in Lancashire, which needs a Litigation Lawyer to join their team and handle Criminal and Civil Litigation matters.

This position is a three-month rolling contract and they can pay a competitive rate of £45-£50ph umbrella. There is potential negotiation on the rate for the right candidate.

Responsibilities involved in Litigation Lawyer role

• Handle a mixed caseload of Criminal and Civil Litigation matters from start to completion.
• Provide expert legal counsel to the council and its departments on litigation risk, strategies, and decision-making
• Prepare cases and represent the council in courts and tribunals, ensuring well-prepared, effective advocacy

Requirements

• A qualified Solicitor, Legal Executive or Barrister with Criminal and Civil Litigation experience
• Someone who has worked for a Local Authority within a litigation legal team
• Someone who can attend the county hall (Preston) once a week.

Benefits included with the Litigation Lawyer position

• Weekly pay
• Professional development opportunities
• Hybrid working

If this Litigation Lawyer vacancy sounds like an opportunity of interest for you or someone you know, please feel free to reach out to Hugh Barnes on 01772208969, or email Hugh.Barnes@servicecare.org.uk.

We also welcome referrals for this position, where a successful recommendation would be worth £250.

TEACHER OF CIVIL ENGINEERING - REF 240807R
Up to £47,131 p.a.
Minimum starting salary is £30,240 p.a. In addition, up to £13,517 p.a. in employer pension contributions.
Runshaw College is one of the most successful colleges in the country, renowned locally and nationally for our outstanding results, a friendly and supportive culture, and a focus on putting the student at the heart of all we do.
We value our staff and students highly, and invest heavily in their development, support and wellbeing. Situated in Leyland, Lancashire, the College is near the M6, M61 and M65 and within commuting distance of Manchester, Liverpool and the Lake District.
We are looking to appoint a highly motivated individual to join the School of Professional Engineering. The successful candidate will teach across the expanding Engineering curriculum, which includes a range of design and civil engineering programmes. They will become part of a highly successful and ambitious teaching team. The School of Professional Engineering currently comprises 12 full-time teachers, supported by a full-time specialist technician.
From September 2024, up to £6, 000 will be available for teachers as part of the government’s drive to recruit and retain the best staff. Eligible FE teachers can claim a levelling up payment for teaching in a number of subjects and this includes engineering. More information is available at Levelling up premium payments for FE teachers - GOV.UK (www.gov.uk)
Closing date for this post is 12 noon, Friday 1^st November 2024
For further information and to apply, please visit www.runshaw.ac.uk/work-at-runshaw/current-vacancies and click on Vacancies. Alternatively, email HR@runshaw.ac.uk or call 01772 642004, quoting the vacancy reference number.
Runshaw College is committed to safeguarding and promoting the health, safety and welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We value diversity and welcome applications from all sections of the community, particularly people with protected characteristics.

Teaching Assistant (EX FORCES/POLICE)

85.00 -100.00 PER DAY

We are currently working in partnership with a secondary school in Bacup, Lancashire who are actively recruiting for a Cover Supervisor with strong behaviour management. The role may also require you to work on a 1:1 basis with the pupils, so you must be open to a challenge. Ex servicemen and Police officers often thrive in this role

Essential Experience:
Previous Career in the services
A confident and consistent aura in managing behaviour
A 'can do' attitude
Ability to engage, enthuse & motivate students

This post is suitable for anyone who wants to start a career within an education setting and has the confidence and ability to deliver a planned lesson, this comes with full salary portability. Behaviour Management is key for this role.

To apply, please send an up to date copy of your CV online

APPLICATION REQUIREMENTS FOR VERITAS EDUCATION
- All applications are subject to an Enhanced DBS Disclosure, professional reference checks, Overseas Police Clearances (if applicable) in line with our stringent safeguarding policy
- Your CV must cover the last 10 years of employment history where possible and all employment breaks must be explained
- You must have legal right to work in the UK
- You must be willing to attend a registration interview

Veritas Education work with a variety of schools covering a wide geographical area. We deal with teaching placements at Primary, Secondary and college level as well as support staff positions also within these.

Disclaimer

'Nothing within the above advert was in any way designed or intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation. Veritas Education is an Equal opportunities employer and is proud in the knowledge that all placements are made on merit and suitability. We accept applications from all sections of the community.'

Your new company
Your new company is a reputable law firm based in Blackburn, with a strong presence in the wider Lancashire area. This full-time role offers the opportunity to work in a collaborative environment where your contributions are valued, and your professional growth is encouraged.

Your new role
As a Legal Cashier (Accounts Assistant), you will be responsible for a variety of financial tasks including daily banking functions, preparing online electronic bank transfers, and performing bank reconciliations for both client and business accounts. You will also handle client ledger reconciliations, administration of petty cash, and processing of client and office accounting transactions. Additionally, you will address internal and external accounts queries, ensuring smooth financial operations. This is a full-time role, working Monday to Friday.


What you'll need to succeed
To be successful in this role, you should have previous experience as a Legal Cashier, or have experience of working as an Accounts Assistant and possess excellent numeracy skills. Attention to detail and the ability to prioritise tasks effectively to meet deadlines are crucial. Proficiency in IT systems, particularly Microsoft Office (Word and Excel), is essential. You should be able to work well as part of a team, providing cover where necessary.


What you'll get in return
In return, you will receive a competitive salary up to £27,000 and be part of a discretionary bonus scheme. You will enjoy 33 days of annual leave, including bank holidays, with the option to purchase additional leave. A day off for your birthday, ongoing training and development opportunities, and clear progression paths are also part of the package. The company offers a comprehensive benefits package including a company pension, health care benefits (health cash back plan and mental health counselling services), and various employee discounts. Service awards and participation in annual events further enhance the employee experience.


What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Legal Cashier at Forbes Solicitors
Blackburn
Full-Time, 36.25 hours per week (Monday-Friday)
Up to £27,000 DOE

About the Role:

Time Recruitment is seeking a dedicated Legal Cashier to join our well respected clients Finance Team. This full-time role is based in Blackburn and involves a variety of responsibilities critical to the financial operations of the firm.

Key Responsibilities:

Perform daily banking functions, including electronic bank transfers (CHAPS, BACS, Faster Payments).
Conduct bank reconciliations for both client and business accounts.
Reconcile client ledgers and manage petty cash administration.
Process client and office accounting transactions and handle client-to-office transfers.
Ensure compliance with SRA rules, including managing the Month-End SRA Compliance Folder.
Address internal and external account queries efficiently.

About the client:

A legal firm we provide a comprehensive range of legal services to individuals and commercial clients, with specialized expertise in several sectors. With offices across the North, the firm is known for its authentic, exceptional, and united approach, ensuring we deliver the best results for our clients by listening and working together.

What We're Looking For:

Essential Skills and Experience:
Previous experience as a Legal Cashier.
Strong numeracy skills and attention to detail.
Ability to prioritize tasks and meet deadlines.
Proficiency in IT systems, including Microsoft Office (Word, Excel).
Ability to work effectively within a team.

Desirable Skills:
Knowledge of accounting processes.
Familiarity with the Solicitors Accounts Rules.
Experience with case management systems, preferably Partner for Windows.
Experience in identifying and implementing process improvements.

Time Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.

Your new company
I am currently working with a well-established legal organisation based in Preston, who are looking to recruit an experienced Accounts Assistant on a full-time and permanent basis. This business started over 15 years ago, and has since expanded and opened branches across the Lancashire region. Our client stands as a beacon of legal excellence and client-focused service. With a rich history of providing comprehensive legal solutions, this esteemed firm has established itself as a cornerstone of the community.
Your new role
As an Accounts Assistant, your role is integral to the financial operations of our firm. You will be responsible for the efficient handling of both client and office transactions, including the banking of receipts and the processing of payment requests. Your daily tasks will involve meticulous bank reconciliations and managing online banking activities. You'll ensure seamless funds transfers and ledger updates, while also handling supplier invoices and staff expenses. Your role extends to managing petty cash transactions and addressing general account-related queries. Organisation is key, as you'll assist in maintaining up-to-date department filing and undertake ad-hoc tasks to support the team. Your interaction with the bank and credit control experience will contribute to the firm's financial health. Additionally, you'll support the Finance Manager and engage with Legal Aid matters, showcasing your versatility and commitment to the firm's success.
What you'll need to succeed
The ideal candidate is someone who stays calm under pressure, exemplifying resilience and composure. With good communication skills, you'll be adept at chasing up on pending matters and engaging effectively with clients and colleagues. Your interpersonal and relational skills will be key to fostering strong professional relationships. As a well-organised individual, you'll excel at prioritising tasks and managing a high volume of work. This role is process-oriented, requiring a methodical approach to task management. You'll be responsible for relaying information factually, ensuring clarity and precision in all communications.
What you'll get in return
In return for this, you will be offered a competitive salary up to £26,500 depending on your level of experience.Benefits will also include:

• 25-day holiday
• Company pension contribution
• Flexible working

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Marston Holdings Limited has an exciting opportunity for a Customer Contact Telephony Agent within our Legal Aid team on a 6 Months Fixed Term Contract.

Marston Holdings Limited is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. In a nutshell, we are the UK's largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market leading integrated technology-enabled solutions from design and implementation to management and recovery.

The group currently has revenue of £270m, employs nearly 5,000 staff and has a network of 1,000 self-employed enforcement agents. The business operates 21 services across several trading entities, primarily in the UK.

What you'll be doing

As a Customer Contact Agent with Marston Holdings Ltd you will have a pivotal role in our Legal Aid team. You will proactively contact our customers, helping them find a solution to any situation. Whether its inbound or outbound dialling, processing payments, agreeing payment plans or helping resolve queries.

Support and coaching will be given throughout your career.

• Making outbound and receiving inbound calls
• Ensuring that all clients or customers receive the best customer service
• Negotiating payments / arrangements over the telephone
• Updating systems with relevant call details
• Returning abandoned calls in line with agreed targets
• Ensuring overall performance and targets are met and reporting any issues to the Team Leader or Manager.
• Assisting with administration duties within the team
• Meeting set targets.

Person specification

• Previous customer service or sales experience
• Excellent communication and negotiation skills
• Ability to speak in a clear and concise manner
• Good interpersonal skills
• Excellent organisational skills
• A positive and self-motivated attitude
• Ability to work closely within a team
• Ability to effectively deal with difficult and complex telephone conversations whilst remaining calm

What's in it for you?

• Salary of £22,308 pro rata
• Hours: Great work life balance and only working Monday - Friday
• Office based
• Contract: 6 Month Fixed Term Contract, Full time, 37.5 hours per week
• Enhanced Maternity and Paternity Package NB subject to eligibility criteria
• 25 days annual leave plus bank holidays pro rata
• Health Cash Plan
• Staff benefits designed to suit your lifestyle, from discounts on high street and online shopping to travel, socialising and wellbeing

If this sounds like the job for you, please apply....

Marston Holdings Limited MHL is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. In a nutshell, we are the UK's largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market leading integrated technology-enabled solutions from design and implementation to management and recovery.

We are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.

Develop and implement the Trusts Security Strategy and other relevant policies and procedures. Provides specialist advice to the Trust on all aspects of security, supporting the delivery of security processes and developing / implementing related policies. Be the joint lead for adherence to the Violence Prevention Reduction Standard (NHS England). Ensure the Trust complies with its statutory health and safety requirements in the context of security, advising and promoting awareness to staff, managers and senior managers on current legislation and best practice. Work towards applying a range of sanctions against those responsible for security incidents/breaches to ensure appropriate cases are progressed accordingly. Lead and promote a positive security and violence reduction culture in order to engender proactive and robust security across the organisation. Conduct security risk assessments and support senior managers and managers in the completion of local risk assessments, advising on complex risk assessments including service development, S&Q assessments and Estates projects. Undertake security investigations into serious breaches in security including theft, criminal damage, serious assaults, and to support the counter fraud specialist in their investigations where appropriate.