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YPC International College

Education Counsellor

Contract

Kuala Lumpur, Federal Territory of...

Sales / Marketing

6 days ago

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AEON Credit Service (M) Berhad

Manager - Customer Support & Training (Credit Management Group)

Full-time

Kuala Lumpur, Federal Territory of...

Finance / Banking / Insurance

1 week ago

Main Purpose of Job

To develop operation/training planning, providing strategy planning for improvement, product good customer service and possess stability of manpower management.
To provide guidance to the staffs in achieving customer satisfaction and provide professional customer support.
To develop and arrange a systematic training program on annual basis, with a comprehensive learning material i.e. training modules, e-learning, questionnaire, etc.
To assist Head of Department on any operation related matter.
To ensure all staffs are adhere to operation procedures, processes, guidelines, and any regulatory requirement.

Principle responsibilities & duties

To ensure staffs are adhere with company’s internal policies and guidelines as well as BNM and any regulatory requirements.
To manage unit / section activities and supervise day-to-day operations i.e inbound calling performance, customer complaint handling and training progress.
To assess staff calling and operation knowledge, provide coaching or training to all staffs under Credit Management Group and recommend staff skill development.
To increase customer service standard, ensure resolution of customer complaint and training issue within stipulated timeframe.
To evaluate the effectiveness of training conducted and propose the counter measure of training program.
To coordinate with HR career fair interview arrangement to fit with CMG needs.
To relief other Section Head on operation support related matter to ensure operation running smoothly, if required.
To undertake any Management new direction and involve in project or any task list assigned by Management.

Job requirement

Diploma or Degree holder or professional qualification in relevant disciplines.
Minimum 8 years working experience in customer service, training and collection in general or any related field.
Relevant exposures and knowledge of credit management or operations of banking / financial institutions is preferred.
Good PC skills and proficient in MS Office applications.
Good negotiation, communication and writing skills in both English and Bahasa Malaysia.
Possess strong leadership abilities, proactive, analytical, listening, persuasion and problem-solving skills.
Excellent planning and execution, time management and ability make decision in critical situation.
Knowledge of collection, Malaysia Law, Bank Negara collection related guidelines and banking / financial institutions operation.
Detail-oriented with excellent organization and multitasking skills.
Knowledgeable in Project Management especially related to digitalization is an added advantage

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AEON Credit Service (M) Berhad

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Frequently Asked Questions about Education / Training

What types of jobs does the education field provide?

A career in teaching is one of the most overlook job opportunities in the private sector. There are various fields in the education sector ranging from administration, curriculum design, student counselling, recreation, education policy, research, writing and mentoring.

The type of education jobs that can be found is principal, superintendents, academic officers, librarians, school teacher, school counselor, kindergarten teacher, language teacher, college professors and instructors.

What are the Lecturer role and responsibilities?

The role of lecturer is to undertake teaching, research and administrative duties within a specialised subject area. Responsibilities include interviewing course applicants, arrange lecture with students, assessing students work, invigilating examinations, attend staff meetings and supervise students.

What are the roles and responsibilities of a Teacher?

The role of teacher is to prepare and implement a full educational teaching plan according to the school’s requirements. Responsibilities include assess student progress, plan in-class activities and create educational contents. An experienced teacher will know how to organise a class and make learning a meaningful process.

What are the responsibilities of Registrar?

The role of registrar is to maintain the academic records of all students and plan the registration process for classes. Responsibilities include determine student graduation eligibility, planning commencement activities and preparing honor lists as well as class rankings.

What does a Special Needs Teacher do?

The role of special needs teacher is to develop special needs education according to students’ learning needs. Responsibilities include assessing children’s skills, design individualised educational plans and collaborate with parents to track students’ progress.

What is the job description for Training jobs?

A trainer is responsible for identifying training needs and outlining the plans for teams and individuals. Training includes managing, designing, developing, coordinating and conducting all training programs. The type of positions that can be found are facilitator, operations, training coordinator/specialist, IT trainer, corporate trainer, assistant and personal training.