Total 6 Director/C-Level Education / Training job vacancies in D14 Geylang, Eunos

Reporting to the Business Head for International Education with a functional matrix reporting line to the CTO International. This role will work closely with the Product Management, Engineering, Marketing, Finance, and Customer Support & Success teams. This position is based in Singapore.

Key responsibilities:

Strategic Leadership

1. Help define technology vision and strategy of the businesses’ digital education products and solutions, ensuring they align with the market needs, industry standards and broader company goals.
2. Oversee the product roadmap by partnering with Product Management and Engineering to prioritize the development of products, features and tools that meet the customer needs, market demands and business objectives.
3. Identify opportunities for innovation and differentiation in our products.
4. Ensure technology alignment across all areas of the business and with corporate technology roadmap.

Product Lifecycle Management

1. Collaborate with Product Management, Engineering, Marketing, Sales, and Customer Support & Success to ensure smooth end to end product delivery, from ideation to launch, ensuring sustenance and growth.
2. Collaborate with the Product Management and Engineering teams to ensure product delivery on-time, within scope, and meeting the required quality standards.

Marketing & Customer Insights (including Social Media and Digital Marketing)

1. Support Marketing to select and integrate the necessary tools to support digital marketing efforts to enable the marketing team to launch and optimize campaigns.
2. Ensure the infrastructure is in place to collect, analyse, and act upon user data by integrating data pipelines and analytical tools.
3. Use market research, competitive analysis, customer inputs and data-driven insights to prioritize product features and improvements.

Stakeholder Management:

1. Act as the key point of contact for technology product-related communication with senior leadership, including providing updates on product performance, timelines, and strategic direction.
2. Build strong relationships with internal stakeholders (Sales, Marketing, Customer Support & Success) to gather input and ensure alignment with business goals.
3. Work with external stakeholders (Customers, Partners, Vendors) to ensure product-market fit.

Finance

1. Work with Business Head, CFO International and CTO International to forecast and manage the technology budget for the International Education business.
2. Define and manage the digital product fulfilment and entitlements cycle across all relevant business and customer applications.
3. Define and track key product metrics, ensuring products meet performance goals (e.g., customer acquisition, retention, revenue targets).

Customer Support & Success

1. Advise the Customer Support function with selection and implementation of appropriate customer support tools such as ticketing systems, live chat systems, and customer relationship management tools to efficiently handle the entire customer journey.
2. Work with Product Management to ensure technical issues raised by users are addressed by the support and engineering teams.
3. Assist Customer Success in developing the technical solutions that help with customer onboarding, ensuring a smooth and intuitive experience for new users.
4. Select and maintain tools for tracking customer usage patterns, engagement, and progress to enable the customer success team to identify potential issues before they escalate and provide proactive support.
5. Ensure that data flows seamlessly from the platform to customer success dashboards, allowing for real-time tracking of user success metrics (e.g., completion rates, engagement levels).

Data and Analysis

1. Direct the data infrastructure that powers the business, including data lakes, databases, and analytics tools to collect and analyse user data, ensuring that all user data is stored securely and that the business complies with relevant data protection regulations (e.g., GDPR, COPPA).
2. Ensure that all departments (product management, marketing, sales, etc.) have access to actionable insights to help in decision-making based on real-time data and predictive analysis.
3. Ensure that data from various departments (product, sales, marketing, finance, etc.) is integrated into a unified dashboard that allows leadership to track overall business performance and make data-driven strategic decisions.
4. Oversee the development of reporting that allows department heads to generate specific reports based on their needs, whether it’s financial forecasting, product usage trends, or marketing ROI.

Key requirements:

Qualifications

· Education: Bachelor's degree in business, engineering or product design, preferably with an MBA in Systems or Product Management, or equivalent industry experience.

Experience

1. Minimum 15+ years of product development and / or management experience, including at least 3 years in a leadership role.
2. Proven track record of managing the entire product lifecycle from concept to launch and growth.
3. Experience in the Education sector, with knowledge of school-based products and SaaS.

Skills

1. Strong leadership and collaboration skills, with experience working across cross-functional areas.
2. Excellent analytical, problem-solving, and decision-making abilities.
3. Effective communication and interpersonal skills, with the ability to influence and build consensus at all levels of the organization.
4. Ability to balance long-term strategic thinking with short-term execution.

Tools

· Proficiency in ERP Order Management (e.g. Oracle NetSuite, Oracle Fusion, SAP or similar), Product Development and Test Management tools (JIRA, Confluence, TestRail), Google Analytics, SEO tools, Google Keyword Planner, Customer Support tools (Freshdesk, Zendesk etc), CRM applications (e.g. SFDC, NetSuite, Freshworks) and data analytics tools (Power BI).

Job Description

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking for Senior Manager / Assistant Director (Research) who has proven track record in IT Industry. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Senior Manager / Assistant Director (Research)

Specific Job Responsibilities

As Senior Manager / Assistant Director (Research), you will be responsible for:

(i) Developing plans and grant schemes that will build up AI research capabilities and support the translation of research

(ii) Working with agencies and companies to leverage research to drive sectoral outcomes. This would include identifying major use cases, resolving stumbling blocks and putting place necessary research infrastructure

(iii) Engaging international research organisations to strengthen Singapore’s research network and profile

Who will you work with in achieving these objectives:

You are part of a larger network of agencies that are working together to achieve the client’s goals. You will also work closely with public research institutions and industry corporate labs.

What makes this role unique, and what will you learn?

This is a strategic area of work and you will have the opportunity to help make Singapore one of the top places in the world to do AI. You will be part of a dynamic team that is operating in an exciting and fast-moving environment.

Requirements

An ideal candidate should possess the following:

· At least 5 years of working experience in conceptualising, structuring, and implementing technology partnerships

· Familiarity with AI technology and capabilities

o This role will require you to be sufficiently familiar at a savvy user / technology translator level as you will need to speak with highly technical experts as well as business leaders. We don’t need you to be a researcher, but we need you to be able to talk credibly to one.

· Experience working in the public sector or in a research organisation

Personal traits:

· Self-starter with strong organisational and coordination skills who is able to multi-task and get things done in a fast-paced environment

· Strong communication and interpersonal skills to engage a wide spectrum of external and internal stakeholders, and orchestrate collaborations with stakeholders

· Resourceful and proactive, able to work around ambiguity

· Strong team player able to contribute and lead in a cross-functional team

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to seema@aven-sys.com Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS:

Consultant Name : Seema Verma

Avensys Consulting Pte Ltd

EA Licence 12C5759

Privacy Statement:

We take your personal data protection seriously and adhere to both EU and local data protction regulations.

Upon submission of your CV, you grant Avensys Consulting permission to retain your personal information in our electronic database, unless you specify otherwise. This data will be used to evaluate your suitability for current and potential job openings within our organization. Should you wish to have your personal data removed at any point, a simple notification to us will suffice.

Rest assured, we will not disclose your personal information to any third parties, and we remain steadfast in our commitment to providing equal opportunities to all applicants.

Position Summary:

This role is the global leader responsibility for Service Desk, Deskside Support and End user device asset management/life cycle for all regions including North America, Asia, India and Europe. This role is responsible for leading a distributed global team, internaltional travel required to visit different Lam sites (1-3 times/quarter)

Job Responsibilities:

• Set and seeks to continually improve and reinforce the service standards for end user support and assest management.
• Establishes benchmarking for end user support. Identifies/implements improvements for service level, user satisfaction and KPIs.
• Escalation point for complex or longstanding support issues.
• Provides guidance and professional development to team members. Foesters a positive and collaborative team culture.
• Develops/executes strategies for lifecycle of end user assets. Implements best practices for procurement, deployment, maintenance, and retirement of hardware and software.
• Manages ans tracks quaterly budget forecast/adjustment, resource planning and future technology spends.
• Maintains and improves the lifecycle management systems to ensure that assets are being properly documented and adequately tracked.
• Maintains and improves procedures for incident management.
• Leads and oversees the planning, execution and completion of operational and continous improvement projects within the IT support domain.

Job Requirements:

• BA, BS, or MS in Computer Science, IS/IT, or equivalent with 8-10 years of related experience and 5+ years in management
• ITIL certifications are desired
• Experience with ServiceNow (Incident management and Asset management) highly preferred.
• Experience with managing global team with different language/culture background.

The position is responsible for the marketing and customer acquisition and retention of education products and services and partners closely with the extended marketing and sales functions in Scholastic International business units and has joint responsibility for revenue and profitability targets for education in international business units together with the education segment leaders in each business unit.

Job responsibilities:

· Developing and executing GTM strategy with focussed plans for lead generation, new customer acquisition and increasing retention rates as well as lifetime value of customer

· Developing and implementing marketing programs across all channels including traditional and digital: web, SEO/SEM, database marketing, email, social media and display advertising campaigns, in line with brand plans and business priorities, including reviewing and optimizing the design and content of all marketing assets including the company website and social media pages, collaborating with internal teams to create landing pages and optimize user experience

· Creating and executing the content marketing plan that encompasses each stage of a customer’s journey, facilitating ongoing content planning, managing content creation and reporting on the results of each content marketing initiative, accountable for all content marketing initiatives to drive traffic, engagement, leads, that deliver sales and customer retention

· Analyzing the results and effectiveness of campaigns to deliver actionable insights and recommendations and generating monthly reports on the digital marketing portfolio

· Regularly monitoring user analytics and using these trends and insights to drive strategies to improve traffic and customer engagement as well as to understand user preferences and priorities in products

· Working closely with product team, in-market marketing teams as well as external partners to plan and execute strong product launches (internal) and go-to-market plans, ensuring that marketing and communications efforts adhere to agreed timelines and managing expectations with various stakeholders

· Owns the user research function for first-party, second party and third party research

· Helping maintain a consistent experience throughout the customer lifecycle, owning content including: Onboarding materials, presentations, and email nurture tracks; Ongoing product communications, highlights, and positioning; Customer events, webinars, and case studies

Training Director

Job Description

The Leadership Institute is registered Private Educational Institute (PEI) in Singapore, and we are currently looking for Head of Training for our SSG WSQ Programmes.

About Us

Since we entered Singapore in 2015, The Leadership Institute (SG) has been providing learners with a rich and diverse learning environment. Knowledge, creativity, and hands-on experience have always been at our core, and we’re proud of learners who have grown, learn and create with us each passing day.

Our embraces and sees the institute as an opportunity to nurture and grow a Community of Passionate Educators and Learners in Singapore.

We hold our staff, trainers, and learners to a higher standard so that we can stand out and be ready to take advantage of any opportunities that will inevitably present themselves in time.

ROLE AND RESPONSIBILITIES

1. Organisational representation for SkillsFuture Singapore compliance and correspondence

2. Trainer Management, Quality Control and Scheduling

3. Marketing Agent Management

4. Financial Management with P&L responsibilities

5. HR Management

6. Work closely with the Training Team to ensure SSG Compliance

REQUIREMENT

• Prior experience managing WSQ programmes and training an asset
• Degree required
• ACTA or ACLP required
• DDDLP preferred

Interested candidates, please submit your CV to info@leadershipinstitute.sg

We are sorry and regret that only shortlisted applicants will be notified.

Responsibilities:

• Formulate and execute strategic plans together with regional management team
• Analyze key performance indicators and providing strategic guidance for improved performance
• Provide guidance to regional country heads to achieve optimal country performance goals
• Collaborate with HR on strategies to foster a high-performing regional workforce
• Oversee budgets, financial forecasts, and resource allocation
• Active involvement in business development activities to achieve revenue growth targets

Requirements:

• Previous involvement in a senior leadership capacity, within a market research
• Candidate should possess a Bachelor's degree in Business Administration, or a related qualification
• Exceptional leadership, decision-making and communication skills