Total 416 Customer Service job vacancies in cardiff

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

SEND Student Support Worker job vacancy, Cardiff, Wales.
Salary: £19’400 - £21’500 per annum.
Hours: 37.5 hours per week (Full-Time)
Working Hours: Monday - Friday, 8 am - 4 pm
Contract: Full-Time, Permanent, Term Time Only

Benefits:
• Pension Scheme, Health Care Plan, Blue Light Card.
• Free Online GP Service & Life Assurance.
• Free DBS (Disclosure & Barring Service).
• Flexible Pay Day Scheme.
• Ongoing Training & Professional Development Opportunities.

About the Employer
Social Care & Education Jobs are proud to be the selected Recruitment Partner for this highly respected, National Provider of Specialist Education and Care. This role is for a Specialist Further Education College based in the heart of Carlisle. You’ll be joining an organisation renowned for its strong values and commitment to providing innovative care and educational support for young adults with learning needs.

Your Role
As a SEND Student Support Worker, you will work within a Specialist Further Education College setting, supporting students aged 16+ who have learning or communication difficulties. You will be part of a dedicated team of Tutors and Learning Support Workers who deliver a holistic, supportive educational experience. This college offers excellent facilities and provides additional therapy and behavioural support via a multi-disciplinary team.
The college also partners with local employers and charities, ensuring students are engaged with the community and can develop valuable life skills.
Duties
• Assist students within classroom settings and support their access to community-based activities.
• Support students in developing life skills and help with personal care when needed.
• Help create a safe and nurturing environment where students can thrive and achieve their full potential.
• Work alongside students to promote their independence and comfort, ensuring their needs are met through tailored care plans.
• Facilitate active participation in both college and community activities.
• Communicate effectively to understand and meet the needs of the students, staff, and organisation.


Criteria
• Experience as a SEND Learning Support Worker is desirable.
• Experience of working with Adults with SEND
• Experience working with individuals with disabilities is preferred.
• Experience within an educational setting is advantageous.
• A passion for working with young people and a commitment to making a difference in their lives.

Apply
At Social Care & Education Jobs, we are the UK's leading Recruitment Partner for Adult Social Care, Children's Residential, and Specialist Education Providers. We will guide and support you through every stage of the application, interview process, and prepare you for your first day!

Compliance
Successful candidates will undergo pre-employment safeguarding checks, including an enhanced DBS check. The post is exempt from the Rehabilitation of Offenders Act 1974, and candidates are required to declare any convictions or cautions unless protected under DBS filtering rules. We are committed to safeguarding and promoting the welfare of children and young adults, and we are a Disability Confident and Equal Opportunities Employer.

Apply
Please note that due to high application volumes, we may not be able to respond to every applicant. If you do not hear from us within 48 hours, please assume that your application has not been successful on this occasion.

Job description / Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

Do you share our values of Caring, Passionate and Teamwork? Join Care UK, a multi award winning care provider, as a Domestic.

We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

The Role


Cleaning all areas of the Care Home
Following the infection control regulations and policies
Respecting the privacy of individuals and residents
Creating a warm and friendly atmosphere for our residents


Some of our benefits by joining the Care UK family


Wagestream- access your wages at any-time.
Bank Holiday Pay Enhancements
Career development, training, and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


Career Development

Whether you are an experienced Domestic or are looking to start a new career, Care UK can provide you with a thorough training and induction programme to further develop your skills, with lots of opportunities for progression.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours.

ABOUT THE ROLEAs a Bank Senior Care Assistant at a Barchester care home, you'll look after the different needs of our residents to enable us to deliver quality, person-centred care and support. Your role will involve supervising and inspiring a team of dedicated Care Assistants alongside the Deputy General Manager. You can also expect to support the clinical team in a specific area, such as medication, assessments, care plans or care reviews. Like everyone here, as a Senior Care Assistant, you'll always respect the dignity and preferences of our residents as well playing your own part in creating an environment that's warm, welcoming and vibrant. ABOUT YOU You should have an NVQ Level 3 or Advanced Diploma in Health & Social Care to join us as a Bank Senior Care Assistant. We'll also need to see that you have specific knowledge of clinical care for the elderly. We're looking for people who are warm-hearted, compassionate and committed to giving each resident individualised care and support. You'll have the opportunity to develop your career through ongoing training opportunities, so there's no limit to how far you can go with us. Many of our Senior Carer Assistants progress into Care Practitioner, Regional Carer or nursing roles. REWARDS PACKAGEAs well as competitive pay, you can look forward to a role that offers true flexibility and plenty of free learning and development opportunities. As one of the UK's leading healthcare providers, we take the growth of everyone who works for us seriously. As this is a Bank position to provide cover as and when we need it, such as for annual leave or sick leave, the hours and days you work will vary. If you'd like to use your motivational and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

Unqualified Assessor in Health and Social Care
Salary banding: Up to £24,960
Location: Cardiff (Hybrid, 2-3 days in the office)
Contract: Full-time, permanent
Hours of work: Monday to Friday 09:00am to 16:30pm

About Us
Itec Training Solutions' mission is to empower growth and success through high-quality, tailored training. Guided by excellence and integrity, we stand apart by being a vocationally diverse employee-owned training provider, delivering personalised solutions that meet the unique needs of our learners and industry demands.
Our assessor will provide end to end structured support to our apprenticeship learners on the programme. They will ensure the most effective and up-to-date approaches are implemented to prepare learners to successfully progress in their Health and Social Care qualification.
Our apprenticeship program provides learners with hands-on training and theoretical knowledge in Health and Social Care, equipping them with essential skills for a successful career in the industry.

Your impact
• Ensure the highest training standards by adapting to learner needs.
• Cover a regional area and travel to learners' workplaces for assessments.
• Complete Individual Learning Plans (ILPs) and outline personalised learning pathways.
• Reference and evaluate evidence collected in the workplace to meet key skill requirements.
• Maintain accurate records of learner attendance and guided contact hours, ensuring compliance with audit requirements.
• Contribute to the planning, monitoring, and achievement of set performance targets.
• Arrange additional training through day release and provide in-house training support as needed.
• Keep detailed records of clients' achievements to meet the performance criteria established by relevant awarding bodies.

What are we looking for?
Essential
• Proven occupational experience and technical competence in Health and Social Care delivery.
• Full driving license and access to a vehicle.
• Willingness to undergo a DBS check (cost covered by the company) and EWC registration.
• Welsh speaking is desirable.

What’s in it for you?
At Itec, our employees have access to several great benefits, including 30 days of annual leave (rising with length of service), a health care scheme, 35 hours of working week, discounts for retail and gym membership, a bonus scheme, life insurance, employee of the month awards, length of service recognition, and much more.

Itec operates as an equal opportunity’s employer, we welcome applicants from all backgrounds and ensure equal opportunities inclusive of gender, ethnicity, disability, or other protected characteristics.
Apply early, as we may close the vacancy once we have enough suitable applicants. We encourage applicants to disclose any needs for reasonable adjustments during the recruitment process or in their role to help create an inclusive workplace.
Should you not hear from us 2 weeks after application, please assume that your application was not successful on this occasion.
If you're passionate about developing others and making a difference in the Health and Social Care sector, we’d love to hear from you!

Proud member of the Disability Confident employer scheme

Customer Service Advisor
Cardiff
£13.68p/h
35 hours a week, 5 days out of 7
Temporary contract

The ideal candidate for this role should be passionate about providing a world-class service and have a genuine love for resolving complex queries. They should also describe themselves as customer-oriented, putting the needs of the customer first.

As a Customer Service Advisor, you will play a crucial role in ensuring customer satisfaction by handling inquiries, providing accurate information, and resolving issues in a timely manner. You will be responsible for maintaining a high standard of service, building strong customer relationships, and going above and beyond to exceed expectations.
This is an exciting opportunity to join a leading UK business that is experiencing rapid growth. If you are a motivated individual who thrives in a fast-paced environment and enjoys delivering exceptional customer service, then we would love to hear from you. Join our team of dedicated professionals and contribute to our continued success!

What will you be doing?
* Assisting customers with inquiries, complaints, and product information
* Documenting customer interactions and maintaining accurate records
* Collaborating with other departments to resolve customer issues
* Following company policies and procedures to ensure customer satisfaction
* Continuously improving product knowledge and customer service skills
* Adhering to call centre metrics and meeting performance targets
* Participating in training and development programs to enhance job performance
* Adapting to changes in systems and processes as required
* Maintaining a positive and professional demeanour at all times
* Providing feedback and suggestions for process improvement
* Adhering to security and confidentiality protocols when handling customer information
* Working as part of a team to achieve departmental goals and objectives.

What do you need to apply?
* Strong customer service skills and a customer-oriented mindset
* Problem-solving abilities and the ability to think critically
* Attention to detail and accuracy in processing information
* Ability to work well under pressure and meet deadlines
* Flexibility to work a rotating shift pattern, including evenings and weekends if required
* Previous experience in a similar customer service or call centre role is desirable, but not essential

If you are passionate about providing excellent customer service and enjoy resolving complex queries, then this Customer Service Advisor role in Cardiff could be the perfect opportunity for you. Apply now to join our growing team and make a difference to our customers' experience.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

HMPPS in Wales:

Preventing victims by changing lives
HMPPS in Wales works in an integrated way to keep communities in Wales safer and to give the people we work with the opportunity to change their lives. We commission and provide offender management services in the community and in custody to deliver the orders of the courts and support rehabilitation. Our aim is to deliver outstanding, seamless offender management services in Wales that protect the public, reduce reoffending, deliver value for money and support our partners.

The Welsh Language Scheme
Welsh Language skills for this post are desirable.

HMPPS yng Nghymru:

Atal pobl rhag dod yn ddioddefwyr trwy newid bywydau
Mae HMPPS yng Nghymru yn gweithio mewn ffordd integredig i gadw cymunedau yng Nghymru yn fwy diogel, a rhoi cyfle i’r pobol rydym yn gweithio â hwy i newid eu bywydau. Rydym yn comisiynu a darparu gwasanaethau rheoli troseddwyr yn y gymuned a’r carchar i weithredu gorchmynion y llysoedd a chefnogi adsefydlu. Ein nod yw darparu gwasanaethau rheoli troseddwyr ardderchog ac esmwyth yng Nghymru sy’n gwarchod y cyhoedd, lleihau aildroseddu, cynnig gwerth am arian a chefnogi ein partneriaid.

Y Cynllun Iaith Gymraeg
Mae sgiliau iaith Gymraeg yn ddymunol ar gyfer y swydd hon.

Overview of the job

The job holder will work as part of a team providing 24 hour cover at an Approved Premises (AP) including security and monitoring services. The job holder will undertake a full range of work with the people on probation whilst resident at the Approved Premises. This will include; providing support in contributing to the risk management and sentence plan objectives and reporting any significant changes relating to risk and/or re-offending to any non-compliance within agreed enforcement procedures to ensure that people on probation resident at an AP and
the fabric of it are kept safe and secure throughout their shift.

Summary

The job holder will assist in the well-being and supervision of residents, maintaining discipline, adherence to Approved Premises rules, licence conditions, sentence plan objectives specific to residency in the Approved Premises and court orders. In addition, will contribute to the management of residents’ risk. This post will involve substantial out of hours work, both waking night duty and weekend work. The post holder may be required to cover duties at other Approved Premises at times of staff absence.

In line with PS policies and procedures, the job holder must at all times demonstrate a commitment to equality and inclusion and an understanding of their relevance to the work they do.
The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.

Proud member of the Disability Confident employer scheme

Information about the Team – This role is within the Strategic Support, Policy and Change Team in HMPPS Wales. This team is part of the Strategic Support Assurance and Administration Directorate. The team has a broad remit that includes change management, business planning, Welsh policy, risk management and leading on the estates strategy.

Additional Information - This is an exciting project management role working at the frontline of change delivery across HMPPS in Wales (both Probation and Prison) . The postholder will support the Senior Project Manager to manage and deliver change across Wales.

Overview of the job

The Band 7 Project Manager has the authority to run a small project or initiative on a day-to-day basis on behalf of the project board / SRO. They are responsible for ensuring that the project produces the required products within the specified tolerances of time, cost, quality, scope, risk and benefits. For larger projects, they will manage particular aspects of the work / workstreams and report to the Band 8 or 9 Project / Programme Manager.

This could be considered a developmental role for staff who aspire to manage larger projects in their own right at Band 8 or 9 and support will be offered to ensure progression to higher levels.

Summary

The Project Manager will require professional expertise in the effective use of project methodologies and techniques in managing a variety of projects and the day to day delivery of the project team.

The job holder will be responsible for managing the project to support a result capable of achieving the benefits defined in the Business Case.

Proud member of the Disability Confident employer scheme

Customer Service Advisor
Cardiff
£13p/h
35 hours a week, 5 days out of 7
Temporary contract

Are you passionate about providing a world class service? Love resolving complex queries? Describe yourself as customer orientated?

I am recruiting for a leading UK business who are going through a busy growth period. We are recruiting a number of Customer Service Advisors to join the team!

What will you be doing?
* Taking inbound calls from customers
* Providing an excellent service at all times
* Working from various systems
* Resolving complex issues
* Processing refunds and updating the system
* Completing a range of administration

What do you need to apply?
* Experience in a phone based role
* Confident working from systems
* Excellent communication skills
* Ability to resolve complex queries

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Your New Company:
You will be working within the Cardiff region in one of their children and young persons residential settings. They have a firm belief that every child and young person, no matter their ability or situation, deserve to enjoy engaging activities with other young people all while receiving expert care and attention. You will be working for an authority which is open and honest about the difficulties people face and allows those to have their say on what is important to them. They champion fairness and, together, they work with communities to offer the best service they can to those who really need it. If you hold the same visions of care and passion for those more vulnerable than us - this is the post for you.

Your New Role:

• Supporting children aged 6 - 18 with emotional behaviour disorder and/or complex needs in one of 3 active services in Cardiff
• To safeguard and promote the welfare of children and young people
• Ensuring an inclusive and fair environment for a diversity of backgrounds/ situations/ abilities
• Adhering to personal care plans which have been drawn up after assessing the needs and goals of the placement
• Adhering to strict health and safety practices to ensure the wellbeing of the children and young people
• Building rapport and empowering the children and young people to reach their potential
• Building rapport and good relationships with families
• Produce and maintain accurate record keeping in accordance with GDPR
• Adopting a child-centred approach to provide the best care to children and young people with complex health / emotional needs
• Carry out elements of personal care if required

What You'll Need to Succeed:

• Child-centred approach to care
• Positive attitude to care
• Previous experience within children's social care or transferrable skill role is desirable.
• Full UK driving licence
• NVQ Level 3 Health and Social Care is desirable, but you do have the option to work towards it.
• Basic understanding of children's human rights and safeguarding is essential.
• Experience working within a multi-agency environment is desirable.
• Self-motivation and determination to grow and succeed together
• Enhanced DBS check (Update Service DBS' desirable for swifter onboarding)

What you'll get in return:

• Expert recruiting consultant to guide you through and beyond the process
• 37 hours per week full time role
• 30% enhancement on hourly rate after 8pm on weekdays
• 50% enhancement on hourly rate on weekends
• Sleep in Allowance
• Career progression via qualifications and promotion
• Free enhanced DBS check

What you need to do now:
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.