Total 510 Customer Service job vacancies in Norwich, NR4 7UY

An outstanding job opportunity has arisen for a committed Care Home Support Worker in Brooke, Norwich

Pay rate £12.00 per hour

Permanent role, day shifts

Full and Part-time Positions Available

This role does not currently offer any sponsorship opportunities, if you are not a UK resident, you will need to be able to provide a valid right to work.

About the role
As a Support Worker, you will be working as part of a focused team in maintaining the personal care needs of our residents, respecting their dignity, and promoting their independence at all times. You will also ensure that the client care services are of a consistently high standard and help in caring for the client residents and undertake other general day-to-day activities in our home.

Reports to: Nurse/Senior Support Worker

Skills and attributes
A caring and patient nature.
Excellent communication skills.
The ability to work well under pressure.
Previous experience as a carer is preferred, but not essential.

Benefits
• Comprehensive induction and training programme.
• Opportunities for career development and progression.
• Employee Assistance Programme
• Blue Light Card Scheme. The client will reimburse the enrolment fee for this fantastic scheme that offers discounts on holidays, days out and over 15,000 national brands.
• Refer a friend and receive a thank you gift of up to £500*
• The client will pay for your full DBS disclosure
• Your uniform will be provided
• Enhanced rates of pay for bank holidays
• Paid breaks
• Full and Part-time Positions Available
• The role is either part-time or full-time – your working hours are flexible and may include weekends and bank holidays, as required.

For more information, please call Emma at LKA Recruitment, telephone 01206 616695 option 3.

Job Title: Field Care Manager
Location: Norwich
Salary: £25,000pa
Hours: Monday to Friday, 9am-5pm. Full-Time with on-call responsibility and flexibility required to support the needs of the business

Life at Prestige:

People are at the very heart of Prestige, and we want to make life better for them. As a Field Care Manager, you'll grow and develop in an exciting business that puts people at the centre of everything we do. Prestige Nursing & Care has provided home care for over 75 years and we have 30 local offices in England and Scotland. Our aim is to lead the care industry by providing high quality, personalised and specialist services to our clients.

Your role at Prestige:

We are looking for a dynamic and independent care professional with solid quality and standards experience and a flexible, can-do attitude to join the Norwich Branch as their Field Care Manager.
As an integral part of the branch team this is a role with plenty of scope to contribute to the success of the business.
We offer a supportive working environment with lots of potential for learning and development and a friendly, agile and flexible working culture.

Reporting to the Branch Manager your role will include:

The role of Field Care Manager is to working under the direction of the Branch Manager, implement systems to ensure that a domiciliary care service is delivered meeting and exceeding legislative standards, and in accordance with company equal opportunities and health & safety policy.

The success of this role will be measured by:

• Understanding the market sector and services/products that Prestige provides
• Willingness to learn
• Committed to delivering the service to the highest standard, ensuring compliance
• Excellent communication and presentation skills
• Effective time management and organisational skills.
• The role will also build key internal and external customer relationships and have an extensive knowledge of current market conditions and trends.

Main Responsibilities:

This involves the following major responsibilities

• To undertake domiciliary care risk and manual handling assessments on new clients/service users prior to the provision of a domiciliary care service (or within 2 working days in exceptional circumstances) with regard to the potential risks to service users and workers associated with delivering the package of care, and to ensure that the assessment is updated annually or following any significant change, whichever is sooner. For individuals who are self-funding, undertake a care needs assessment appropriate to the level of support requested including risk and manual handling assessment.
• To maintain an effective system in consultation with the Care Planner and Branch Manager for quality assurance management based on the outcomes for service users, in which standards and indicators to be achieved are clearly defined and monitored on a continuous basis, ensuring that all service users and their carers are consulted about the care service including:

• At least one quality monitoring telephone call to all service users quarterly to monitor the performance of care workers.
• At least 4 spot checks annually on care workers attending client/service user domiciliary care assignments to monitor the performance of the care workers and the outcome of the care service.
• Attend Social Services client reviews as required within service specifications.

• To meet domiciliary care workers formally on a one to one basis for the purposes of direct supervision at least quarterly and keep written records on the content and outcome of each meeting. With the consent of a service user, at least one of these meetings to incorporate direct observation of the care worker providing care to the service user with whom they regularly work.
• To meet domiciliary care workers annually to conduct an overall appraisal of their standard of performance identifying training and development needs and keeping written records of the content and outcome of each appraisal.
• To facilitate quarterly team meetings for care workers and to prepare an agenda and maintain minutes from the meetings.
• To manage a Team of Field Care Supervisors with daily duties
• To assist the Care Planner and Branch Manager with the delivery of a carer assistants development and training programme to ensure members are able to fulfil and meet the changing needs of clients and service users.
• To assist the Care Planner and Branch Manager within a recruitment programme to build capacity and ensure contingency within the service.
• To participate in an on-call roster providing and co-coordinating cover for unplanned absence to maintain the service.
• Act appropriately in emergency situations, reporting incidents whilst respecting client/service user's sensitivity, privacy and confidentiality and respond to crisis situations effectively by summoning appropriate assistance e.g. GP/District Nurse/Emergency Services.
• To apply good practice and report any/all suspicion of abuse of any kind in accordance with procedure and to understand and respect confidentiality and data protection policy within delivery of services.
• To meet weekly compliance targets agreed with the Care Planner and Branch Manager and produce a weekly log of compliance activity.
• Assist with the on-going review of service provision and change working methods in accordance with agreed strategy.
• To undertake duties appropriate to the scope of the position as may be required from time to time.

General Responsibilities:

• Occasionally support with the day-to-day responsibilities of the team when required
• Be a champion for internal customer service
• Do any other reasonable things your manager needs you to do

Key Attributes/Knowledge/Skills/Experience:

• Experience of supervising/managing others

• Smart and professional appearance.
• Articulate with the ability to put across ideas succinctly and clearly (good communication skills)
• Excellent assessment skills
• Holding a valid UK driving licence and access to a car is desirable, however other travel arrangements are possible and will be taken into consideration
• Ability to work on own initiative - self-starter, able to prioritise tasks and manage time effectively.
• Good team player
• Willingness to embrace change
• A commitment to equal opportunities and diversity
• Symmetry between personal and organisational values
• Demonstrates the behaviours associated with Prestige Nursing & Care's values

What we offer

• A competitive salary
• 28 days annual leave (includes Bank Holidays) increasing every year by 1 to the maximum of 33 days over 5 years' service
• An additional day off for your Birthday
• Blue Light Card
• Refer with the Care Friends mobile app and earn extra money
• Cycle to Work scheme for our Head Office, Regional and Branch colleagues
• Long Service Awards
• Workplace Pension
• Employee assistance programme (EAP) - confidential phone line and online support and resources available to you and your loved ones 24/7
• A range of Family Friendly Benefits - designed to offer you more support, flexibility, and additional time off when you most need it.
• Supportive working environment with ongoing learning and development opportunities.
• A friendly, agile and flexible working culture

Please note:

In line with CQC & Care Inspectorate regulations, we require and will undertake Enhanced DBS/PVG, Right to Work, Reference and Employment History checks in line with Government guidelines for this role and safer recruitment best practice.

Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines.

All our clients are equally entitled to have their needs met in a safe, fair and balanced way. Prestige Nursing & Care colleagues are responsible for promoting Equal Opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity or any other perceived difference.

We reserve the right to close this position early.

#INDHP24

Job title Support Worker Department Claimont Head Office Reports to Clinical Operations Job purpose Claimont Home Care Ltd is a CQC registered unique service in the private sector delivering specialist mental health nursing at home when inpatient admission is being considered or for inpatients treated in hospital but who wish, and are able, to be discharged home. Claimont is not an agency. We invest in people and build relationships based on mutual support and long term commitment. The work we offer our staff can be extremely varied and is rooted in a Patient Centred, holistic approach. We value our nurses and support workers skills and experience and support them with any additional training requirements they may need. We are looking for high quality, dynamic and experienced Mental Health Support Workers who are able to provide domiciliary home care to join our team. Key accountabilities You will expect to support on the following. involved in an individuals care. Ensure management policies and protocols and ensure adhered to practice guidance, as they are updated and respond to national and local guidance. Ensure that written records of all aspects of client treatment and progress are maintained throughout the treatment process. Complete and maintain all documentation and records as required, including electronic patient records within 24 hours of event Carry out activities with clients that enable full access to community life. Work with families/carers to assist them in understanding mental health and coping effectively with issues arising from their role as carers. Maintain the highest degree of confidentiality in delivery of treatment packages. Maintain effective communication with referring agents as appropriate. Maintain a high level of professional core psychiatric skills. Maintain effective clinical links with colleagues, carers and relatives of client and develop links with community services/resources. Encourage the use of evidence-based practice. Attend and fully contribute to all team meetings. To report assessment findings in the appropriate format to the people who need them To ensure confidentiality and security of patient data is always maintained in compliance with the Data Protection Act. To ensure confidentiality of staff, patients and carers is maintained in line with Claimont policy. To attend appropriate mandatory training courses in line with requirements of the role, Health and Safety Regulations and as part of personal development, e.g., systems training, fire awareness training, appraisals. To carry out any other duties as requested by the Registered Manager to ensure the quality of service provided by the team. To actively participate in a performance review and the development and implementation of a personal development plan. To take responsibility for their own professional development ensuring professional standards are maintained and statutory and mandatory training is in date. To attend any training as requested. To adhere to the Professional Code of Conduct relating to your profession (if applicable). To uphold the principles and values set out in the Claimont Contractors Manual. To ensure that the health and wellbeing of patients is at the centre of all activities and that all staff engage and communicate with patients as appropriate. To always promote quality and safety of patients, visitors and staff thus enabling Claimont to meet its regulation requirements (Care Quality Commission Registration Regulations and Outcomes) that relate most directly to patients and strive for continuous quality improvement. To observe Claimont Equal Opportunities Policy providing equality of treatment and opportunity to employees, client, and service providers irrespective of sex, sexuality, age, marital status, ethnic origin, or disability. To take responsibility for the health & safety of themselves and other persons who may be affected by their omissions or actions at work. To promote Claimont's Health and Safety Policy and ensure matters are managed in accordance with it. To co-operate with Claimont to ensure that statutory and departmental regulations are adhered to. Report accidents, incidents and near misses, implementing corrective action where necessary. To comply fully with the duties and responsibilities outlined the Claimont's Information Governance Policy. To comply with the Data Protection Act 1998, NHS Confidentiality guidelines (e.g., Caldicott, GMC) and any code of practice on Confidentiality and Data Protection as expected by Claimont. To ensure that all information collected, stored, and used is done so in compliance with the above Act and any relevant Claimont Policies. To raise any matters of concern with your Manager/Director To recognise that promoting the welfare and safeguarding children, young people and adults is everyone's business and access training and supervision as appropriate to the role. To support the organisation in ensuring the client is protected from abuse or the risk of abuse and their human rights are respected and upheld. To ensure concerns are responded to appropriately in line with the Claimont's Safeguarding Adults Policy and the Child Protection Policy and interagency safeguarding procedures. To comply with recruitment and other checks as requested by the organisation including undertaking an Enhanced Disclosure via the Criminal Records Bureau. Ensure the effective flow of information within the team, between the team and management and with external parties, representing corporate messages constructively and observing Claimont's internal communication policies and procedures. Carry out day to day tasks in accordance with stated policies, procedures, and regulations. Help to project the desired image of Claimont by demonstrating the corporate values through own example while ensuring they are developed with others by promoting thinking, skills and behaviour associated with Claimont's leadership and culture. Internal contacts Internal Stakeholders and Claimont team members External contacts Local Authorities and other partner organisations. External stakeholders in relation to client safety, quality, and clinical governance queries. Clients External professionals Community Mental Health Teams

1. To provide a support service to the technical, secretarial, medical and nursing staff of the Department.2. To carry out receptionist duties, including prioritising and arranging appointments and maintaining the various appointment systems, identifying test requests and investigations, and co-ordinating the various clinics within the department.3. To deal with patients and external and internal staff enquiries in person or via the telephone, in a courteous and confidential manner and provide assistance as required. 4. To ensure patients safety and well-being in the waiting area prior to them being called for their appointment and alerting appropriate staff to any cause for concern.5. To keep a log of telephone requests for investigations in line with department policy, prioritising these and ensuring messages are conveyed to the appropriate technical staff. Eligibility Criteria All applicants must be: Aged 16+ Resident in the UK/EEA for the last three consecutive years Must not have a qualification in a similar subject at the same level or above Must not be in any form of formal government-funded education upon the start of their apprenticeship Qualifications and Skills Required: Good general standard of education 4 GCSEs at Grade D/3 or above (or equivalent) subject to the job specification Good standard of literacy and numeracy Good communication and interpersonal skills Good IT skillsThe NNUH are pleased to be able to offer a variety of challenging apprenticeships. Should you be selected for interview we may wish to discuss with you a range of alternative positions for you to consider.

A Vacancy at Norfolk and Norwich University Hospitals NHS Foundation Trust.


**14 month Fixed Term Contract - Apprenticeship**

We welcome applications from individuals wishing to become an Apprentice and gain experience in the NHS. You will develop new skills and knowledge whilst working with an established team gaining valuable work experience and a recognised apprenticeship qualification.
You will be enrolled with a local education provider and will be required to complete your Level 2 Customer Service Practitioner Apprenticeship Standard qualification within the duration of the placement.

We have an exciting opportunity for enthusiastic and versatile individual to join the Trust as an Apprentice Receptionist in the Plastic Out-patient Department.

It is a very busy and interesting environment and you will be working alongside an established team who have a hard-working and forward-thinking philosophy with patient care at the focus of what we do.

If you are looking for a role that provides you with the opportunity to show off your caring and compassionate side, you like a busy atmosphere, you like working methodically with a good attention to detail, and you can As post holder you will be a member of a large admin team and will provide an essential first point of contact between the hospital, patients and their relatives, and all other healthcare professionals. You will deal efficiently and effectively with direct and indirect patient contact.

You will have responsibility for the administration of clinics and will provide professional reception duties. As post holder you will also be required to track and collect patient notes and be able to work well autonomously and as part of a team.

An enthusiastic, motivated, hard-working person is required to assist with the smooth running of this busy department. The post combines reception, clerical and computer work.

The role will involve you working in the outpatient area. You will be trained to use our electronic patient system (PAS), along with all relevant administrative skills and will contribute to and support a very busy, committed, supportive and hard-working team.

The Apprentice will provide a high-quality service and will need to be able to communicate well with patients and their relatives, the general public and a wide range of multi-professional staff including nursing and clinical teams.

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity

We can offer you the full range of NHS benefits/discounts and in addition:
• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH site
• Free 24-hours confidential counselling support
• On-site Nursery
• On-site cafes offering staff discounts
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

1. To provide a support service to the technical, secretarial, medical and nursing staff of the Department.

2. To carry out receptionist duties, including prioritising and arranging appointments and maintaining the various appointment systems, identifying test requests and investigations, and co-ordinating the various clinics within the department.

3. To deal with patients and external and internal staff enquiries in person or via the telephone, in a courteous and confidential manner and provide assistance as required.

4. To ensure patients safety and well-being in the waiting area prior to them being called for their appointment and alerting appropriate staff to any cause for concern.

5. To keep a log of telephone requests for investigations in line with department policy, prioritising these and ensuring messages are conveyed to the appropriate technical staff.



Eligibility Criteria

All applicants must be:

• Aged 16+
• Resident in the UK/EEA for the last three consecutive years
• Must not have a qualification in a similar subject at the same level or above
• Must not be in any form of formal government-funded education upon the start of their apprenticeship

Qualifications and Skills Required:

• Good general standard of education
• 4 GCSE’s at Grade D/3 or above (or equivalent) subject to the job specification
• Good standard of literacy and numeracy
• Good communication and interpersonal skills
• Good IT skills
The NNUH are pleased to be able to offer a variety of challenging apprenticeships. Should you be selected for interview we may wish to discuss with you a range of alternative positions for you to consider.


This advert closes on Tuesday 22 Oct 2024

If you would like to find out more information about this role, please see the attached job specification.

Your new company
Hays are working in partnership with a highly successful and rapidly expanding business on the outskirts of Norwich, to recruit 2 new members to their already excellent Customer Service team. This company has seen significant growth over the past 2 years both in the UK and overseas, and part of that success is due to the Customer Service team that supports the operations of the company. This organisation are very people focused and pride themselves on delivering the best possible outcomes for their customers, while creating a positive work environment.
This company operates in a busy and fast-paced sector, and they provide a range of services to the logistics sector. They utilise technology and a fresh approach to deliver multi-faceted solutions to a wide range of customers.

Your new role
The main purpose of the role will be to act as the first point of contact for incoming customer calls, ensuring a first-class experience is had by all. Specifically, you will be responsible for the following:

• Developing relationships with existing customers by supporting existing requirements and upselling additional services where appropriate for the customer
• Handle any simple account queries in a friendly and timely manner
• Conduct regular customer account reviews to ensure customer packages are fit for purpose
• Provide customers with new and updated information on products and services
• Resolve customer invoice queries
• Understand the business' financial targets and support the delivery of those targets
• Build effective relationships with internal stakeholders, both in customer services and other departments
• Support initiatives to grow the customer base by occasional outbound calling, ensuring regular customers are being supplied with the best solutions for their needs.

This is a full-time role, working 35 hours a week between Monday and Friday, 9am to 5pm.
This is an office-based role for 6 months minimum and following successful completion of probation, there is some flexibility to work remotely for up to 2 days per week.

What you'll need to succeed
You will have excellent customer service and communication skills, with a 'can-do' attitude. You will enjoy engaging with customers and feel a sense of pride in resolving customer queries, displaying a positive attitude and energy. You will be able to operate as part of a close-knit team and be flexible in your approach to finding the right solution. Ideally, you will have worked in a similar role previously, with exposure to the logistics industry being a bonus. You must be able to multitask, be organised and be able to re-prioritise your daily tasks quickly and efficiently.
Due to the location of this role, you must be a driver and have access to a vehicle.


What you'll get in return

• You will receive a competitive salary.
• Access to performance-based quarterly bonuses and uncapped commission.
• 25 days of annual leave + bank holidays (rising with tenure) with the ability to buy and sell up to 5 days
• Free on-site parking.
• Healthy pension contribution.
• There is also a large scope of progression within the business, with 7 people achieving promotions within the last quarter.

What you need to do now
Call the Norwich Office on 01603 612301.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Join Cera as a Care Assistant in Norwich. You'll be supporting us on our mission to transform social care and enable more people to live longer, healthier and happier lives in their own homes.

Are you kind? A people person? Love making a difference in people's lives? Then we can offer you the perfect role as a Carer, where you will genuinely make a difference, every day! No experience is required.

We're recruiting part-time and full-time care assistants to support our clients at home. We have work available inNorwich, Poringland, Loddon, Hethersett, Hingham, Easton and surrounding areas.

For this role you require a driving licence and access to a vehicle for work. We have a flexible approach for shifts including mornings, days, evenings and nights - you'll usually have every other weekend off for work-life balance.

Our benefits include:

- Enhanced bank holiday rate of£18 (£24 Christmas & New Year)

- Holiday pay and pension scheme

- Free DBS/PVG, company mobile phone and uniform provided

- Paid mileage between visits

- Access to our benefits & discounts platform WeCare, alongside being eligible for the Blue Light Card Scheme - offering you thousands of discounts on high street shopping, your weekly food shop, eating out and family activities.

- Enhanced maternity (12 weeks full pay), paternity and parental leave policies

- An industry-leading career development pathway, including the Care Certificate and NVQ's, there is plenty of opportunity for progression - 50% of our salaried roles are filled internally.

- Wellbeing support - including employee assistance programme, mental health first aiders, healthcare cash plan and free eye tests & contribution to the cost of glasses.

- Extra earnings through our referral scheme Care Friends - £500 per referral

Join Our Caring Community

Whether you already have previous professional experience, you've cared for a loved one or you simply enjoy supporting others, your compassion, patience, and understanding are exactly what we need. It's your values and kindness that matter most and we will provide all the training you need.

Your responsibilities may include assisting with personal care including continence support, washing and dressing, managing medications, cooking or preparing hot meals, and helping with domestic tasks. But your true impact lies in the companionship, reassurance, and joy you bring to the lives of those you care for.

Cera makes caring easier with Cera Tech

We've brought homecare into the 21st century, by developing technology that streamlines administrative tasks, enhances outcomes, and allows you to focus on the most important part of your role - caring for our clients. Our predictive technology and risk alerts empower our care teams to make informed decisions and act quickly, resulting in fewer hospitalisations and reduced fall risks for those we care for. You really can care better as a member of our team.

If you are looking for a truly rewarding role, where the companionship and comfort you provide will bring smiles and a sense of safety to those you care for - then apply today!

Please note this role is subject to a DBS check and you must have the right to work in the UK. We are an equal-opportunity employer, celebrating diversity and fostering an inclusive environment for all employees.

About the Role

We are only able to accept applicants who have the right to work in the uk and live within a commutable distance to the location of the job role.

At Maria Mallaband Care Group, it’s our people who make us great, and we pride ourselves on how well we work together as a team.

Working with us will result in some excellent rewards & benefits including –

• Simply Health – company funded, providing cashback for prescriptions, optical and dental costs 24/7 virtual GP access plus more for you and up to 4 children*
• Early Pay – Access to earned pay prior to payday
• Benefits platform – discounts across multiple retailers, leisure providers, hospitality etc.
• An exclusive discount on Tastecard - dine out with up to 50% off total food bill
• Free criminal record checks
• Pension Scheme with Nest
• Flexible working patterns
• Cycle to work scheme**
• Service recognition
• Training support and development opportunities
• Employee Assistance Programme
• Wellbeing support
• Discounted gym membership

*Benefits require completion of a 12-week probationary period before they can be accessed.

**Benefit subject to deduction not taking colleague below National Living Wage

The fact you’re here makes us think you’re exactly the type of person who is passionate about care. Just as importantly, you’re ready to put the happiness and well-being of the people who live with us at the heart of everything you do.

What’s more, we’ve now adopted a flexible working approach to all our roles as many of our people prefer part time contracts. That means you’ll have as much flexibility as you need to fit your role around your other commitments. All you need to do is tell us the hours you want to work and we’ll do our best to make it happen.

About the role

As a Care Assistant/Carer on our team, you’ll care for our residents like they’re your own family. It’s all about looking after their physical, psychological and social needs, and day to day you’ll help with personal care activities such as washing, personal hygiene, dressing and assisting with meals. All to make sure we remain the best quality, most highly regarded Care Provider in the United Kingdom.

About you

We provide full training so we’d also love to hear from you whatever your background, its just as important is that you’re organised, have great communication skills, and that you’re flexible enough to work shifts. We also believe in giving you a great career pathway, so maybe your next step might be Nurse Associate and we are committed to supporting you on your journey.

About us

We’re among the UK’s largest independent care providers, employing thousands of staff in over 80 homes across the country.

Investment in new technology and services is key to our reputation for high-quality care provision, as is our commitment to staff training programmes and our emphasis on progressive career paths.

Our vision is to be the best quality, most highly regarded Care Provider in the United Kingdom, and an employer of choice for care workers.

We truly understand…

That people are unique - this means everyone we care for is one of a kind, so we surround ourselves in their stories and we celebrate their individuality.

The importance of passion - it fills every one of us, it fuels our devotion for the people we care for, and it makes our homes happier.

That honesty is everything - no-one wants to think about the time when a loved one needs care, but we’ll be here to help when that time comes.

That happiness comes with openness - we proactively support new friendships, new discoveries and better ways of living as our residents enter the next chapter in their lives.

Apply now

If you’re ready to start your journey as a Carer/Care Assistant with Maria Mallaband Care Group please don’t delay and apply today!

Dussindale Park

Dussindale Park Care Home is a fifty-capacity Countrywide Care Homes accommodation located in Norwich, suited to a wide range of elderly care and nursing needs. The majority of rooms are en-suite and carers look to ensure that privacy and dignity of residents is always respected, while being available round-the-clock for any issues. Respite, convalescent and palliative care are all available from Dussindale, which looks to support community needs in any way its carers' expertise enables.

Proud member of the Disability Confident employer scheme

About the Role

We are only able to accept applicants who have the right to work in the uk and live within a commutable distance to the location of the job role.

At Maria Mallaband Care Group, it’s our people who make us great, and we pride ourselves on how well we work together as a team.

Working with us will result in some excellent rewards & benefits including –

• Simply Health – company funded, providing cashback for prescriptions, optical and dental costs 24/7 virtual GP access plus more for you and up to 4 children*
• Early Pay – Access to earned pay prior to payday
• Benefits platform – discounts across multiple retailers, leisure providers, hospitality etc.
• An exclusive discount on Tastecard - dine out with up to 50% off total food bill
• Free criminal record checks
• Pension Scheme with Nest
• Flexible working patterns
• Cycle to work scheme**
• Service recognition
• Training support and development opportunities
• Employee Assistance Programme
• Wellbeing support
• Discounted gym membership

*Benefits require completion of a 12-week probationary period before they can be accessed.

**Benefit subject to deduction not taking colleague below National Living Wage

The fact you’re here makes us think you’re exactly the type of person who is passionate about care. Just as importantly, you’re ready to put the happiness and well-being of the people who live with us at the heart of everything you do.

What’s more, we’ve now adopted a flexible working approach to all our roles as many of our people prefer part time contracts. That means you’ll have as much flexibility as you need to fit your role around your other commitments. All you need to do is tell us the hours you want to work and we’ll do our best to make it happen.

About the role

As a Care Assistant/Carer on our team, you’ll care for our residents like they’re your own family. It’s all about looking after their physical, psychological and social needs, and day to day you’ll help with personal care activities such as washing, personal hygiene, dressing and assisting with meals. All to make sure we remain the best quality, most highly regarded Care Provider in the United Kingdom.

About you

We provide full training so we’d also love to hear from you whatever your background, its just as important is that you’re organised, have great communication skills, and that you’re flexible enough to work shifts. We also believe in giving you a great career pathway, so maybe your next step might be Nurse Associate and we are committed to supporting you on your journey.

About us

We’re among the UK’s largest independent care providers, employing thousands of staff in over 80 homes across the country.

Investment in new technology and services is key to our reputation for high-quality care provision, as is our commitment to staff training programmes and our emphasis on progressive career paths.

Our vision is to be the best quality, most highly regarded Care Provider in the United Kingdom, and an employer of choice for care workers.

We truly understand…

That people are unique - this means everyone we care for is one of a kind, so we surround ourselves in their stories and we celebrate their individuality.

The importance of passion - it fills every one of us, it fuels our devotion for the people we care for, and it makes our homes happier.

That honesty is everything - no-one wants to think about the time when a loved one needs care, but we’ll be here to help when that time comes.

That happiness comes with openness - we proactively support new friendships, new discoveries and better ways of living as our residents enter the next chapter in their lives.

Apply now

If you’re ready to start your journey as a Carer/Care Assistant with Maria Mallaband Care Group please don’t delay and apply today!

The Hawthorns

The Hawthorns is a Norwich care home that makes the most of a skilled and versatile care team in order to provide residential care and nursing provision, as well as respite and palliative care. En-suite bedrooms combine with a pleasant social environment, a warm and friendly staff attitude and a programme of activities and outings to achieve a complete and all-encompassing care service. Care packages are set up to suit the individual needs of residents, with loved ones made to feel welcome upon visiting the facility and having their thoughts and opinions respected.

Proud member of the Disability Confident employer scheme

1. To provide a support service to the technical, secretarial, medical and nursing staff of the Department. 2. To carry out receptionist duties, including prioritising and arranging appointments and maintaining the various appointment systems, identifying test requests and investigations, and co-ordinating the various clinics within the department. 3. To deal with patients and external and internal staff enquiries in person or via the telephone, in a courteous and confidential manner and provide assistance as required. 4. To ensure patients safety and well-being in the waiting area prior to them being called for their appointment and alerting appropriate staff to any cause for concern. 5. To keep a log of telephone requests for investigations in line with department policy, prioritising these and ensuring messages are conveyed to the appropriate technical staff. If you are considering applying for this post on a secondment basis, please discuss with your Line Manager prior to applying to ascertain whether this could be supported. Please note that this advertised position, which is part of occupation code 4216 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.

To accurately and promptly carry out the instructions of the Registered Nurse who is professionally accountable for the delivery of care. To deliver care and carry out duties as specified within the Trusts Approved core task list for Healthcare assistants. To report to Registered Nurse any patient who gives cause for concern or any observed changes in the patients condition. To respond appropriately to clinical emergencies to ensure the patient receives appropriate care. Please note that this advertised position, which is part of occupation code 6131 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.

About the Role

Are you a chef that’s looking for more work life balance? Are you looking to move away from the split shifts and working into the early hours?

If this sounds familiar, why not consider a move into the care sector. Here at Maria Mallaband our Chefs still work with seasonal ingredients and create dishes to restaurant standard.

If you thrive on the delicate balance of creativity and budgets? Look no further! We’re seeking a talented Chef who can weave magic into our menu while keeping a watchful eye on the bottom line.

What will you be doing?

Menu Planning and Seasonality:

• Create menus that dance with seasonal ingredients where possible, ensuring freshness and delight for our residents.
• Balance creativity with cost-effectiveness.

Recipe Development:

• Dream up crave-worthy, innovative dishes that align with our brand identity.
• Design recipes that fit within our kitchen’s capabilities and equipment.

Food Management:

• Oversee food preparation, presentation, and taste. Our guests deserve nothing less than perfection.
• Manage inventory efficiently to minimise waste and maximise flavour.

Budget Mastery:

• Understand food and labour costs and work within a pricing strategy.
• Craft menus that not only tantalize taste buds but also keep our business thriving.

Who will you be?

Whilst it would be amazing if you had experience working in a care setting, welcome applications from all sectors!

Some non-negotiables for us are:

• Proven experience as Chef.
• Holder of a food hygiene certificate or equivalent
• Financial acumen – you know your numbers as well as your favourite recipe.

What’s in it for you?

• Simply Health – company funded, providing cashback for prescriptions, optical and dental costs 24/7 virtual GP access plus more for you and up to 4 children*
• Early Pay – Access to earned pay prior to payday
• Benefits platform – discounts across multiple retailers, leisure providers, hospitality etc.
• An exclusive discount on Tastecard - dine out with up to 50% off total food bill
• Free criminal record checks
• Pension Scheme with Nest
• Flexible working patterns
• Cycle to work scheme**
• Service recognition
• Training support and development opportunities
• Employee Assistance Programme
• Wellbeing support
• Discounted gym membership

*Benefits require completion of a 12-week probationary period before they can be accessed.

**Benefit subject to deduction not taking colleague below National Living Wage

If you’re ready to elevate our dining experience and make every bite memorable, apply now!

The Hawthorns

The Hawthorns is a Norwich care home that makes the most of a skilled and versatile care team in order to provide residential care and nursing provision, as well as respite and palliative care. En-suite bedrooms combine with a pleasant social environment, a warm and friendly staff attitude and a programme of activities and outings to achieve a complete and all-encompassing care service. Care packages are set up to suit the individual needs of residents, with loved ones made to feel welcome upon visiting the facility and having their thoughts and opinions respected.

Proud member of the Disability Confident employer scheme

TSB Bank Plc


Job Title: Customer Service Consultant (Money Confidence Expert)Function: Branch BankingLocation: NorwichHours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basisSalary: £25,288 (£23,200 base, plus cash allowance of £2,088) and excellent benefits At TSB, we're all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.We are looking for someone who is passionate about customer experience. How you’ll make a differenceAs a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them. What you’ll bring
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems. 
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.
Location
- Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.
What we offer in returnWe’ll pay you a base salary of £23,200 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,088) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,160 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
If this sounds right up your street, come and join our team. We make things happen!
We are TSB. Life Made More.

As an accredited Living Wage employer, we take care of our carers like they take care of our clients with some of the benefits listed below:

- Generous welcome bonus
- Some of the highest rates of pay in the area
- Paid mileage per mile, on top of your hourly rate
- Paid travel time
- Full paid training provided
- We’ll cover the cost of your MOT
- Access to a pool car



Kingsley Home Care Services is a unique person-centred service that supports clients, allowing them to maintain their chosen lifestyle from the comfort of their own home. Backed by a successful care home business, we have a strong philanthropic approach to care which resonates in all we do. We offer a unique service of tailored care visits from 1 hour to full-time live-in support.

As a Home Care Assistant, you will be working as part of a focused team in maintaining the personal care needs of our clients, respecting their dignity and promoting their independence at all times. You will also ensure that our care services are of a consistently high standard and help in caring for our clients and other general day-to-day activities in their home.

Reports to: Care Coordinator/ Home Care Manager

Find out more about Kingsley Home Care



This role could be for you if you have;

- A caring and patient nature.
- Excellent communication skills.
- The ability to work well under pressure.
- Previous experience as a carer is preferred, but not essential.
- Access to a car and full UK driving licence is preferred, but not essential.



What will you get from the role?

You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes to help you at every step.