Total 511 Customer Service job vacancies in Northampton, Northamptonshire, NN1 5DR

Package Description: Shift Details: 8 PM to 8 AM At Avery Healthcare we believe in caring for those who care for our residents; we recognise and celebrate our hard-working colleagues, support your career development with a variety of apprenticeships, and provide you with access to a range of leisure and retail discounts. We are now seeking a compassionate, enthusiastic, and dedicated individual to join our friendly, award-winning team as Care Assistant. ABOUT THE ROLE Your focus as Care Assistant will be to deliver high standards of personal care, contributing fully to the care team to ensure continuity of services to residents. Other responsibilities will include: Assisting residents in all their personal hygiene care ensuring optimum independence, dignity and respect of individuals at all times. Recognising and understanding clinical risk areas in residents such as weight loss, pressure sores, risk of falls, sign of infections and escalate any identified risks in a timely manner. Acting courteously towards residents and their visitors, respecting the dignity and individuality of each resident. Practicing safe systems of work across the range of task. ABOUT YOU To be successful in your application, you will live our values of caring, supportive,honest, respectful, and accountable in all that you do.Experience is not required as we are proud to offer a thorough induction and training programme to ensure confidence within your role. Our ideal candidate must: Have the ability to communicate effectively both verbally and in writing. Demonstrate initiative and be respectful towards the residents and other people in the home. Be an efficient worker who can carry reasonable instructions from other team members. Be able to be adaptive and flexible to cover a range of responsibilities at short notice. ABOUT AVERY As one of the largest providers of luxury elderly care homes in the UK, we believe that the later years of our residents' lives should be as enriching as any other.Our vision of creating meaningful lives together is reached by the exceptional care and experience we proudly offer throughout our growing portfolio of over 100 care homes whilst establishing ourselves as the preferred choice for residents and employees. Please note this role will require: A DBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK.This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the About You Section of the document.

The Trust is seeking a consultant psychiatrist to join Knowsley Resource and Recovery Centre.

The Recovery team is a multi-disciplinary team which provides evidence based, timely, safe, readily accessible, specialist, comprehensive assessments and specialist psychosocial and pharmacological interventions for service users in Knowsley over the age of 18 years who experience significant and enduring mental health difficulties, who require ongoing support, care and treatment.

The team has moved away from traditional models of working where clinics are booked for the consultant weeks in advance and there is a distinction between Non-CPA and CPA patients. With transformation we have successfully moved to a more MDT working where the consultant role is one to support the team with increased role for other skill mix including Advanced Nurse Practitioners, Structured Clinical Management Practitioners, psychologists, Clinical pharmacists and Occupational therapists. The team concentrates on Clinical pathway working where needs are identified in MDT meetings to decide which pathway will be best suited for the patient and which team member is most suitable to give the intervention.

The Team facilitates the process of assessment and intervention following Care Clustering – facilitating a needs-led care framework.

There is no inpatient commitment. The team provides a service to clients from 9am – 5pm, Monday to Friday.

Undertaking referrals from inpatient services, A&E and the access team.

Clinical reviews

Supervise new to service assessments as required

Undertake very complex/high risk new to service assessments

Manage team caseload.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Appraisal and job planning

Trust commitment to implementation of annual consultant appraisal, outlined in the NHS Executive Advance Letters (MD) 6/00 and (MD) 5/01.

Trust process, including linkage to job planning.

Trust processes to support appraisal, links to revalidation; named Responsible Officer.

Details of any Consultant Induction Programme and mentoring scheme / arrangements.



Teaching and training

Teaching commitments of post, and support in place to achieve these.

Trust-wide teaching.

Teaching arrangements in locality/team.

Participation in undergraduate and postgraduate clinical teaching.

Participation in the training of other disciplines.

Providing educational supervision of trainees and other disciplines.

Taking part in continuing medical education within statutory limits.

DME is Dr Indira Vinjamuri



Research

Synopsis of R&D department; trust research strategy, link with clinical research networks and university as applicable.

Support facilities.

Specific research and development responsibilities expected of the post holder.



Mental Health Act and Responsible Clinician approval

The post holder would be expected to be approved as a Responsible Clinician or be willing to undertake training to obtain Section 12(2) MHA and will be expected to renew this approval according to agreed procedures.



Training duties

Participation in undergraduate and postgraduate clinical teaching.

Participation in the training of other disciplines.

Providing educational supervision of trainees and other disciplines.

Taking part in continuing medical education within statutory limits.



Clinical governance and quality assurance

Expected contribution to clinical governance and responsibility for setting and monitoring standards.

Participation in clinical audit and other local assurance processes.

Participation in service/team evaluation and the planning of future service developments.

Quality improvement

Leads and manages a team in a way that supports the development of a culture of continuous improvement and learning.

Utilises a quality improvement approach to think systemically about complex problems, develop potential change ideas and test these in practice using a systematic QI methodology.

Empowers the team to resolve local issues on a daily basis using the tools and method of quality improvement without staff having to seek permission.

Promotes awareness and understanding of quality improvement, and shares learning and successes from quality improvement work.



General duties

To manage, appraise and give professional supervision to junior medical staff as agreed between consultant colleagues and the medical director and in accordance with the Trust’s personnel policies and procedures. This may include assessing competences under the Modernising Medical Careers framework.

To ensure that junior medical staff working with the post holder operate within the parameters of the New Deal and are Working Time Directive compliant.

To undertake the administrative duties associated with the care of patients.

To record clinical activity accurately and comprehensively and submit this promptly to the Information Department.

To participate in service and business planning activity for the locality and, as appropriate, for the whole mental health service.

To participate in annual appraisal for consultants.

To attend and participate in the academic programme of the Trust, including lectures and seminars as part of the internal CPD programme.

To maintain professional registration with the General Medical Council, Mental Health Act Section 12(2) approval, and to abide by professional codes of conduct.

To participate annually in a job plan review with the clinical manager, which will include consultation with a relevant manager in order to ensure that the post is developed to take into account changes in service configuration and delivery associated with modernisation.

To work with local managers and professional colleagues in ensuring the efficient running of services, and share with consultant colleagues in the medical contribution to management.

To comply with the Trust’s agreed policies, procedures, standing orders and financial instructions, and to take an active role in the financial management of the service and support the medical director and other managers in preparing plans for services.



External duties, roles and responsibilities

The Trust actively supports the involvement of the consultant body in regional and national groups subject to discussion and approval with the chief medical officer and, as necessary, the chief executive officer.



Other duties

From time to time, it may be necessary for the post holder to carry out such other duties as may be assigned, with agreement, by the Trust. It is expected that the post holder will not unreasonably withhold agreement to any reasonable proposed changes that the Trust might make.



Work programme

It is envisaged that the post holder will work 10 programmed activities over 5 days. Following appointment there will be a meeting at no later than three months with the clinical manager to review and revise the job plan and objectives of the post holder. The overall split of the programmed activities is 7.5 to be devoted to direct clinical care and 2.5 to supporting professional activities (as per the Royal College of Psychiatrists recommendation). The timetable is indicative only. A formal job plan will be agreed between the post holder and associate medical director or clinical manager three months after commencing the post and at least annually thereafter.



On-call and cover arrangements

The post holder will be included in the daily on-call rota for North Liverpool. There is usually always a higher trainee ST4-6 first on call at night. On-call availability supplement is 1% - Band B low frequency, low intensity and has been consistently for many years. The rota is currently shared with approximately 18 FTE colleagues, from adult, addictions and learning disability services.



Wellbeing

Effective local occupational health support (confidential, includes modalities of self-referral, promoted regularly at induction and when in post)

The Knowsley Recovery (Transformation & Health and Well Being) team consists of:

• 1 whole time equivalent (WTE) consultant psychiatrist (this post)

• 1 WTE specialty doctor

Training grade doctor(s) as allocated by medical education (usually 2 GP trainees full time, but grades may vary according with availability of trainees)

• 1 WTE medical secretary

• 2 WTE Band 8a Operation

• 2 WTE Band 7 Clinical Team Manager 1 Band 7 in secondment into the 8a

• 3 WTE Band 7 Clinical Leads (2 over the transformation team) 1 NMP

• 11.7 WTE Band 6 Senior Nurse Practitioner

• 2 WTE senior occupational therapist, Band 6

• 4.6 WTE Nurse Practitioner

• 1 WTE Nurse Associate

• 4.8 WTE support time and recovery worker

• 1 WTE Peer Support Worker

Please see job description for further details.


This advert closes on Thursday 17 Oct 2024

Support Worker/Learning Support - Northampton (Driver Required)

About Us: We are seeking dedicated and compassionate Support Worker or Learning Support Worker to join our team. If you're passionate about making a positive impact on the lives of Children and Young People, we encourage you to apply. This role will require a certificate and experience supporting someone with Epilepsy.

We're looking for applicants who are looking for temporary work, full-time or part time. Experience with Children and Young people settings and being able to drive are a must.

Role Overview:

• Provide high-quality care and support to individuals with various needs, including behavioural support, mental health, non-verbal communication, and learning difficulties.
• Support clients in daily activities.
• Develop and maintain positive relationships with service users, families, and other professionals.
• Maintain accurate and confidential records of care provided.
• Ensure safety of service user and monitor health.

Requirements:

• Certificate for Epilepsy Awareness and Medication Awareness
• Previous experience in a similar role is essential.
• Excellent communication and interpersonal skills.
• Empathy, patience, and a compassionate nature.
• Ability to work independently and as part of a team.
• Basic IT skills (touchscreen devices, computers).
• Valid driver's license and access to a reliable vehicle.
• Up-to-date medication, moving, and manual handling training.
• Enhanced Adult and Child workforce DBS (update service).

How to Apply: Please submit your CV outlining relevant experience. For more information, contact Alan at 0121 480 8217

Are you looking for a position that is challenging, rewarding, interesting and fast paced?

Northamptonshire Children’s Trust is looking for an enthusiastic and dedicated team player to join our newly developed Family Group Conferencing Team, to work as an administrator, supporting practitioners and the Senior Practitioner.

Working within a team of 5, this is a role where you can really make a difference to the lives of families and young people.

The role is both office and home based with a flexible working approach. Our core hours are Monday to Thursday 09:00-17:00 and Friday 09:00-16:30

This is a role with a wide variety of learning opportunities and enables you to develop skills to work within a busy, growing team providing delivery of targeted work with families.

Our benefits

We are committed to continuous improvement, building a skilled, knowledgeable, and flexible workforce alongside promoting innovation and creativity whilst keeping children, young people and families at the heart of all we do.

We really value our workforce and offer you a great benefits package including:

• 28 days annual leave, plus 8 Bank Holidays (pro rata for part time) and an additional 5 days, after 5 years
• Local Government Pension Scheme plus immediate life cover (3 times your annual salary from day one) and ill-health protection.
• Opportunity to purchase up to 25 days annual leave
• Employee Assistance Programme - We have an employee support programme run by Health Assured, an independent, external organisation. Health Assured is available for you and your immediate family members, 24 hours a day, 7 days a week, 365 days a year and includes telephone counselling, legal advice, bereavement support and medical information.
• Employee discounts with local and national retailers, days out, finance, health and beauty, travel and eating out plus lots more.
• Flexible and family working arrangements including enhanced maternity benefits
• A permanent, supportive and inclusive management team where you will be empowered to make good professional decisions
• Extensive Learning & Development and career development opportunities
• Subsidised town centre car parking scheme

What will you be doing?

The role entails working closely with both the Senior Practitioner, and practitioners to ensure that administrative work is collated and maintained in an efficient and productive manner, to support the interventions being delivered to families we work with. This includes, but is not limited to, collecting and formatting data, booking and arranging meetings and liaising with linked professionals where necessary.

About you

Providing a comprehensive, confidential range of effective administrative support

You will minute professional discussions maintaining accurate records.

You are someone that enjoys networking with multi agency professionals.

You are positive, dynamic, solution-focused, with experience in business support or administration and an effective team player with a willingness to learn.

You enjoy working with daily deadlines and have experience of working in a fast paced, sensitive and confidential environment.

You are confident user of Word, Excel, Outlook and other IT applications

Experience in minute taking and touch typing is desirable, as this will be a key task for this role.

We welcome the opportunity to speak to any interested candidates so please feel free to email Trudy Jones at Trudy.Jones@NCTrust.co.uk and they can agree a mutually agreeable time to call you.

When applying please ensure your supporting statement covers how you fulfil the essential criteria set out in the person specification as this will be used for shortlisting. You will need to provide a full employment history including any gaps since leaving full time education

About us

At Northamptonshire Children’s Trust, children, young people and families are at the heart of all we do – in every decision we make and every action we take. Our mission is driven by the unwavering commitment to achieving the best outcomes for them. The Trust is wholly owned and funded but operationally independent from the Councils.

Our workforce are our most valuable asset and are pivotal to making the services and support we offer to children, young people and families who need us to be the absolute best we can be.

We value our colleagues and empower them to be able to do the best job of their lives every single day, working in a culture of support and kindness where achievements are celebrated and creativity is very much welcomed.

At NCT equality, diversity and inclusion are part of us and in everything we do, to enable all colleagues to develop and thrive in our organisation.  We are a disability confident employer and have a commitment to care leavers who we guarantee an interview if they meet the essential criteria.

Join our dedicated team and be a part of an organisation where your work makes a real difference.

Deputy Manager

Service care Solution are currently recruiting for a Deputy Manager, for a New Children's Home in Wellingborough.

We are looking for a Deputy Manager to support the Home Manager with all aspects of the day-to-day running (in line with Children's Homes Regulations) of the Children's Home including promoting the safeguarding of young people's welfare. Participate in the on-call roster in support of the Children's Home.

This is a 4 Bed EBD Children's home that will support 2 Children.

Main Responsibilities

As a Deputy Manager, you will be responsible for:

• Support with managing the residential home on a day-to-day basis ensuring it is compliant in meeting all relevant legislative and contractual requirements, including the health and educational needs of young people.
• Liaise with other departments and external agencies to ensure that the young people receive appropriate plans, programmes, and support in the home to aid their rehabilitation into the community and to meet contractual requirements.
• Coach, support and develop staff, including supervision, to maximise their performance and ensure high standards of care, values, ethical standards, equality and diversity, policies and procedures, legislation and contractual and inspection framework requirements are met.
• Assist in budget preparation and manage and control budgets to meet financial parameters.

Requirements:

• Managerial experience within a similar environment
• 2 years residential care experience.
• Full driving licence
• Enhanced DBS

Working with Service Care Solutions comes with many benefits, including:

• A specialist consultant within an experience and dedicated recruitment team
• Excellent rates of pay
• Payroll services twice a week

If you are interested in the Deputy Manager role, or know of anyone who may be, please contact Emma at Service Care Solutions on 01772 208964 or email emma.petricco@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed!

Are you a Crane Supervisor and interested in working on the largest critical infrastructure project in Europe?

Our client has been appointed by HS2 to deliver civil engineering works across a 225km section of the new high speed rail link between Euston and Birmingham, and we are proud to supply Crane Supervisors, among many other skilled trades and labour across multiple sites and projects.

Presently, the scope of works include viaducts, shafts, tunnelling, road diversions, over bridges and over 100 million cubic metres of excavation, over the course of the next 2-4+ years. We have a lot of work ahead of us… are you the Crane Supervisor we are looking for:

Successful applicants will need:

* CSCS/CPCS blue
* Proven previous experience as a Crane Supervisor
*SSSTS

Pay rate: £21.85 After 39 hour a week rate goes up to 1.5

Overtime Rate: £32.78 p/h
Hours: Monday to Friday,
Duration : Long term
Contract type: PAYE only

If you have experience working as a Crane Supervisor, we look forward to receiving your application.

Please call Kai on 07775117847 or email dana.bocu@mcginley.co.uk

As an equal opportunities employer McGinley Support Services (Infrastructure) Ltd is committed to the equal treatment of all current and prospective applicants. We actively seek applications from all sectors of the community and particularly encourage applications from women, those with a disability (that is permissible to a safety-critical environment) and ethnically diverse or ethnic minority candidates, as these groups are underrepresented throughout the construction industry.

Proud member of the Disability Confident employer scheme

Are you an Advanced Scaffolder and interested in working on the largest critical infrastructure project in Europe?


Presently, the scope of works include viaducts, shafts, tunnelling, road diversions, over bridges and over 100 million cubic metres of excavation, over the course of the next 2-4+ years. We have a lot of work ahead of us… are you the Scaffolder we are looking for?

Pay rate: £20.39 per hour. After 39hours , the rate goes up to £30.58

Successful applicants will need:

• CISRS - Gold Advanced, Blue Scaffolder (System/Tube&Fitting)
• CSR - Gold Advanced, Blue Basic

Proven previous experience working as a Scaffolder


Benefits include:
* PAYE contract
* Holiday pay
* Continuous improvement scheme
* Fantastic overtime rates

Please call Dana on 07775117847

As an equal opportunities employer McGinley Support Services (Infrastructure) Ltd is committed to the equal treatment of all current and prospective applicants. We actively seek applications from all sectors of the community and particularly encourage applications from women, those with a disability (that is permissible to a safety-critical environment) and ethnically diverse or ethnic minority candidates, as these groups are underrepresented throughout the construction industry.

Proud member of the Disability Confident employer scheme

McGinley Support Services are recruiting for a Pipe layer for immediate start in the area of Brackley .

Our client has been appointed by HS2 to deliver civil engineering works across a 225km section of the new high speed rail link between Euston and Birmingham, and we are proud to supply Pipe layers, among many other skilled trades and Labour across multiple sites and projects.

The scope of works include viaducts, shafts, tunnelling, road diversions, over bridges and over 100 million cubic meters of excavation to be completed over a four year period.

Responsibilities:

*Lay pipes according to blueprints and specifications
*Install and repair underground pipelines for various systems
*Utilize mechanical knowledge to troubleshoot and resolve issues as they arise
*Operate power tools such as welding equipment for pipe connections
*Dig trenches and excavate areas for pipe installation
*Ensure compliance with safety regulations and protocols at all times

Requirements :

*Green/Blue CSCS Card

*Previous experience as pipelayer

Salary:
* £17.61 and hour PAYE overtime after 39 hours will be time and half
* Overtime and lodge

Please call Dana on 07775117847 for more information

As an equal opportunities employer McGinley Support Services (Infrastructure) Ltd is committed to the equal treatment of all current and prospective applicants. We actively seek applications from all sectors of the community and particularly encourage applications from women, those with a disability (that is permissible to a safety-critical environment) and ethnically diverse or ethnic minority candidates, as these groups are underrepresented throughout the construction industry.

Proud member of the Disability Confident employer scheme

Join us as a Senior Applications Support Analyst and make a significant impact with your technical expertise. In this senior role, you will be the go-to expert, providing technical advice, consultancy, and support for critical IT applications used by the Council. Beyond support, you'll help shape the design and implementation of new software applications and upgrades.

We are looking to grow the team amidst new large projects and numerous changes, always exploring digital initiatives like AI and our Innovation Hub. Your contributions will be crucial to the success of corporate projects and the achievement of the council's objectives. Be part of our dynamic team and help shape the technological future of West Northants Council.

Please note: we reserve the right to close the role at any time when we have suitable applications, so please apply today to avoid missing out!

Our benefits

We offer a wide range of benefits to our employees, these include:

• Generous annual leave entitlement starting at 28 days annual leave per year, 29 days for senior managers (pro rata, depending on how many hours per week you work), plus bank holidays. An additional 5 days, linked to continuous service, and ability to purchase up to 6 weeks additional leave per year.
• Cycle to Work scheme.
• Local Government Pension Scheme plus immediate life cover (3 times your annual salary from day one) and ill-health protection.
• Employee discounts with local and national retailers, days out, finance, health and beauty, travel and eating out plus lots more.
• Car Lease scheme
• Payment of professional subscription / membership - If your job description requires that you are registered with or are a member of a professional body, WNC will pay for your professional subscription or membership fees.
• Employee Assistance Programme - We have an employee support programme run by Health Assured, an independent, external organisation. Health Assured is available for you and your immediate family members, 24 hours a day, 7 days a week, 365 days a year and includes telephone counselling, legal advice, bereavement support and medical information.
• Ongoing training and development opportunities.
• A variety of flexible working options to support your work/life balance, including full or part time, term time, 9-day fortnight, etc. (subject to business needs).
• Our West Ways of Working – We want our workforce to thrive, and we equip our employees with the right technology to support hybrid and collaborative working, on or off site, depending on the role.
• Making a difference - If you want to use your skills and experience with an organisation that are genuinely invested in making a difference, are committed to improving people's lives, and whose success has a direct impact on the wellbeing of your family, friends and people in your local area, then West Northamptonshire Council is the place for you.

What will you be doing?

As a Senior Applications Support Analyst, you will play a pivotal role in providing expert technical guidance and translating business requirements into effective IT solutions, and providing expert advice on the best applications to implement ensuring that our portfolio meets both current and future business needs.

Our key stakeholders include Housing, Revenue & Benefits, Elections, Regulatory Services, Education, Adult Social Care, Children’s Trust and Customer Services, and you’ll be supporting a wide array of business applications such as AWS, Biztalk, Capita Open Housing, Capita Academy, CareFirst, Enterprise Document Management, Express, GoAnywhere, Liquid Logic, VMware, Zenworks etc.

You'll collaborate closely with the wider DTI team encompassing infrastructure, networks, DBAs, desktop support, and the service desk to ensure smooth DTI delivery, minimise downtime, and enhance overall efficiency.

Your responsibilities will include upgrading server software and packaging applications for deployment, managing windows updates across all servers, managing documentation and providing training. You will also lead risk analysis, oversee project delivery, resolve complex technical issues, and spearhead strategic upgrades to maintain optimal system performance."

Join us in driving exciting projects and digital initiatives, and help shape the technological future of West Northants Council.

About you

We are seeking an accomplished professional to fill this role, someone who excels in motivating and developing skilled IT professionals within the team. You thrive in investigating and resolving complex business application issues, implementing preventive measures, and directing technical project implementations. A proactive thinker, you will excel in recommending, planning, and managing upgrades and changes to business applications.

You have the ability to influence senior managers, produce clear documentation independently, work autonomously or collaboratively, and effectively prioritise workloads to meet deadlines. We offer a robust training package and clear career progression, always looking at career advancement opportunities within the team, ensuring your professional growth and development.

Is this you? If so, we’d like to hear from you.

Thank you to all who have shown interest in our company. If you have applied before, please note that reapplying is not necessary at this time.

About us

At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.

Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.

Hear more from our Chief Executive, Anna Earnshaw, about what it's like to work at West Northants Council https://youtu.be/lV0EfeUF4aU

We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential.  We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner

The following film was created by us to communicate our intentions - watch WNC colleagues explain what DEI means to us.

If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email careers@westnorthants.gov.uk for support.

West Northants Council, where careers thrive.

Service Advisor vacancy - Bedford

Location: Bedford
Salary: £26,000 - £30,000 basic, £38,000 OTE.
Working hours: Monday to Friday 8am - 6pm, 1 in 3 Saturdays from 8:30am - 1pm.

We are recruiting for a Service Advisor for our client's showroom in Bedford.

This is an exciting opportunity for a Service Advisor to join a state-of-the-art showroom, great team and company that offers fantastic training & promotion opportunities.

Benefits:

• 22 days holiday plus bank holidays
• Discounted shopping, gym and dining benefits
• Competitive bonus structures

Service Advisor role:

• Take Service Department bookings.
• Ensure efficient workshop loading, whilst attending to all customer requirements to the standards expected.
• Meeting and greeting service customers and identifying their service requirements
• Updating customers with technical issues
• Dealing with complaints
• Seize opportunities for up selling products

Requirements:

• Must have previous experience as a Service Advisor
• Experience with Kerridge desirable but not essential
• Possess a flexible approach and a positive attitude
• Have commitment to achieving complete customer satisfaction

If you have any further questions regarding this Service Advisor position, then please submit your application so we can discuss through the opportunity and your CV.
Please note all applications will be strictly confidential and we won't send your CV out without talking with you first.

INDAS

Octane Reference: OC18873

Resourcer: Daniel Ford

Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.

We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers

Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.

About the company

Family-owned Kingsley Healthcare is a UK top 20 ranked care home group (carehome.co.uk) employing 2,000-plus staff and supporting 1,400 residents.

We have a sector-leading 4.7 Glassdoor rating and are proud to be a Real Living Wage employer. Furthermore, we are proud to have been ranked Number 1 in the UK for work wellbeing in recruiter Indeed’s Better Work Awards 2023. A true testament to Kingsley’s caring ethos.

As a Senior Support Worker, you will be working as part of the care team, recognise and facilitate the daily needs of residents, conduct formal supervisions and appraisals, as well as, contributing to care planning and coaching support workers. With an emphasis on high quality, the purpose of the role is to maintain the personal care needs of residents, respecting the dignity of the individual and promoting independence.

Reports to: Home Manager/Deputy Manager/Nurse



This role could be for you if have,

- Previous experience in a senior care role.
- Strong communication and leadership skills.
- Good organisational skills and ability to prioritise workload.
- Ability to work effectively as part of a team.
- Empathetic and caring nature.



Qualifications

- You will have, or be working towards, NVQ3 in Health & Social Care.



What will you get from the role?

You’ll have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You’ll have plenty of opportunities to learn and develop your skills, and we have the procedures and processes to help you at every step.

A Vacancy at Mersey and West Lancashire Teaching Hospitals NHS Trust.


The post holder will support the provision of high-quality learning environments within the Trust for newly appointed registrants. They will be required to work locally within clinical services where learning opportunities can be identified, promoted and delivered. The post holder will be required to contribute to the Quality Assurance of learning opportunities for new registrants. It will be a requirement of the role to recognise any learner who is not achieving the required standards and escalate concerns to the service lead. The post holder will have responsibilities to support the wider educational team.

Key external partners include:

• Health Education England North (HEEN)

• The North West Higher Education Institutions

Key internal partners include:

• Clinical Education Team

• Education Training & Development

The Secretary of State has approved the partnership between St Helens & Knowsley and Southport & Ormskirk Hospitals.

From 1stJuly we have come together as a single organisation under the name Mersey & West Lancashire Teaching Hospitals NHS Trust.

The Trust delivers acute hospital care, intermediate care, community, and primary care services to a population of over 600,000 people with a combined workforce of around 9000 dedicated and skilled staff from 17 locations including Whiston, Southport & Formby, St Helens, Ormskirk and Newton hospitals.

The Trust provides regional services for burns, plastic surgery and spinal injuries to more than 4 million people across Mersey and West Lancashire, Cheshire, the Isle of Man and North Wales.

Our Vision is to deliver 5 Star Patient Care:
• CARE that is evidence based, high quality and compassionate
• ​​​​​​SAFETY that is of the highest standards
• COMMUNICATION that is open, inclusive and respectful
• SYSTEMS that are efficient, patient centred and reliable
• PATHWAYS that are best practice and embedded, but also respect the individual needs of patients

Our achievements include:
• Trust rated Outstanding by CQC Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• Awarded National Preceptorship Accreditation (2023) for our Nursing & AHP Preceptorship Programme

Please see our Wellbeing & Benefits booklet for more information on our staff benefits. Accessible version available upon request.

KEY DUTIES
• Supporting the induction of new registrants including those recruited through return to practice and the internationally recruited workforce.
• Developing the quality of the learning environment for newly appointed registrants, determining interventions necessary to support those staff meet the required learning outcomes.
• Support the development of clinical practice supervision and support structures for Preceptors and mentors.
• Undertaking Quality Assurance visits across the organisation in relation to the workplace development of new registrants.
• Support the development, co-coordination, evaluation and implementation of education programs for the Preceptee’s, including preceptorship induction and ongoing study sessions.
• Work with managers/service leads of new registrants within the Trust, to identify any additional support requirements including pastoral support and work with these leads/mentors to create personal development plans related to the role of the appointee and agree deadlines for completion as and when required.
• Work in partnership with Higher Education partners. For example, contributing to curriculum development, validation and review to meet the continuing development needs of qualified and unqualified non-medical clinical staff.



CLINICAL & PROFESSIONAL RESPONSIBILITIES

· Support the structure, design and facilitate the delivery of learning opportunities for new registrants and other staff groups who are new to the Trust.

· Produce and maintain a portfolio of education in practice activity within service area(s). For example, structured professional learning activities, teaching packages

· Support the development, implementation and review of education in practice learning environments for new registrants.

· Act as an expert resource/ Champion of Learning in practice, supporting managers to ensure the delivery of a high-quality learning experience for staff appropriate to their role.

· Ensure communication channels are used appropriately to facilitate the flow of information between internal and external partners.

· Ensure that confidentiality is maintained at all times in conjunction with organisational policies.

· Collaborate with service managers to ensure academic rigor in practice learning is maintained; learning outcomes can be met and are aligned with Service need and reconfigurations.

· Continuously monitor practice learning activities against quality assurance standards enabling on-going enhancement of the learning experience for newly appointed staff.



ADMINISTRATIVE RESPONSIBILITIES

· Prepare and support managers in the delivery of practice-based education action plans for new registrants.

· Keep up to date in research and development relevant to education in practice and the clinical learning environment.

· Develop and maintain up to date and accurate records and live registers of those staff undertaking development in the practice setting as part of the Preceptorship, and other programmes described in this job description.

· Develop a process to inform and enable ‘shared evidence’ and format to enhance the responsiveness and delivery of a single Quality Assurance process.

· Monitor numbers of new registrants who require additional support, and student complaints to highlight trends and inform action planning. Liaise with the Clinical Education Support Team Nurse Lead, Ward Managers and Education Links to develop appropriate action plans to support these staff.

· Provide pastoral support to new registrants.

· Liaise with Information Service departments within Placement Providers, including Library Services, to inform resource requirements and widen access to facilities.



TEACHING & TRAINING RESPONSIBILITIES

· Evaluate the effectiveness of any practice learning experience for new registrants, recommending any changes and improvements.

· Work with colleagues in the wider clinical education team to develop innovative educational opportunities to support non-medical clinical recruits in areas such as simulation and multi-professional learning.

· Collaborate with service managers to align placement learning and operational experience to learning outcomes.

· Network locally, regionally and nationally with peer group to support the sharing of best practice.

· Work closely with the wider clinical education team to ensure classroom-based learning is aligned to placement learning.


This advert closes on Monday 7 Oct 2024

Proud member of the Disability Confident employer scheme

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.