Total 278 Customer Service job vacancies in Northampton, NN1 1ED

The midwife is ultimately responsible for the care of the mother and her new-born(s), and it is under the direct or indirect supervision of the midwife that the MSW assists with and provides clinical care following completion of any relevant or appropriate training., The employee will be provided with appropriate training for the clinical setting in which they are working. These settings include antenatal and newborn screening, maternity immunsation team and Fetal Medicine Clinics. The post holder is expected to undertake a set of defined competencies. Support will be given to employees to further develop their skills and explore pathways for progression where appropriate. This job description is directly linked to The Maternity Support worker Competency, Education and career Development Framework set out by Health Education England (HEE) https://www.hee.nhs.uk/our-work/maternity/maternity-support-workers. This may be particularly relevant to employees who are looking to progress and prepare for entry into a programme of further study or development. Main duties and Responsibilities Demonstrate understanding of the importance of working in partnership with women and their families. Develops and maintains positive relationships, supports informed decision makers, and respects the womans and her families wishes, Understand the MSWs scope of practice and the importance of the role within national framework to enable working within limits of own competence and authority, escalating to the MDT to inform care planning in line with national and local guidance to avoid harm. Administrative Duties Ensure that all clinical documentation written or electronic is accurately and confidentially collected, updated, stored, and filed in accordance with local information governance and record keeping policy and guidance. Provide administrative support to the maternity team, within the clinical setting. Participate in tracking, obtaining, and filing clinical records as required in line with local policy and guidance. Update appropriate databases. Professional Attitudes and responsibilities Convey an approachable and professional manner to all mothers and their families and demonstrates an awareness of discriminatory attitudes and challenges this behavior to promote equality. This will appreciate protected characteristics and recognize how to support these people from these groups. This includes age, disability, gender reassignment, Marriage and civil partnership, race, religion or belief, Sex and Sexual orientation (Equality Act 2010) Ensure that knowledge of local safeguarding policy and procedure is maintained. To be vigilant of Child Protection issues and refer issues of concern in a timely manner to registered midwife complying with legal requirements. Training Responsibilities Attend all statutory and mandatory training as and when required. Completing competencies to meet the National Framework of Maternity Support Workers. Identify own training and development needs and undertake appropriate training/education as required to ensure a contemporaneous knowledge base and skill set is maintained. Participate in annual individual performance review process, whereby objectives will be agreed, performance monitored, and personal development needs discussed. To act as a role model and participate in training for their colleagues and peers, recognising the impact of personal behavior on the culture and performance of the department, and the experience of service users. Safe Environment Be conversant with the local infection control policy and hazardous substances policies, whilst ensuring mandates are always adhered to. Act responsibly in respect of colleagues health, safety and welfare following safety at work practices including lone working, whilst working in compliance with local health and safety policy and guidance. Ensure the cleanliness of equipment in all clinical and non-clinical areas and assist the midwife in appropriately preparing the birthing environment. Ensure adequate stock levels are maintained in all clinical settings, and equipment is available; escalate any depletion of stock or resources in a timely manner. Ensure the working order of equipment, reporting any concerns, faults, or breakages to the appropriate person in a timely manner. Report any incidents or concerns using the local risk management reporting system and escalate such concerns or incidents appropriately and in a timely manner. Participate in the audit of standards within the unit if appropriate. Care of the Woman Manage own time and caseload effectively whilst prioritising care needs for women and their babies under care under the direction and supervision of the midwife in antenatal and newborn screening, maternity immunisations and fetal medicine clinics. Escort women and their families between clinical areas as required. Communicate effectively and clarifies understanding with women and their families in all settings and can select appropriate methods to communicate when a disability or complexity may exist. Understand and gains valid consent prior to action or providing care. Undertake baseline/routine observations and measurements (and escalate any deviation from the normal range) to the named midwife or appropriate member of the multi-professional team. Support women during clinical procedures and act as chaperone when requested to do so by the midwifery or obstetric team. Perform venipuncture or capillary blood sampling in line with national standards and local policy and guidance following completion of the appropriate competencies. Assist in the nutrition and hydration needs of women. Assist with the transportation of blood products if asked to do so and have an awareness of the storage requirements. Obstetric and Neonatal Emergencies Recognises and acts upon within own parameters of competence any abnormal events or emergencies, escalating to the multidisciplinary team through the appropriate means, in a timely manner. Assist the Midwife/Nurse with adult emergency situations that might occur. Assist the Midwife/Nurse with neonatal emergency situations that might occur. Health Promotion and Screening Maintains a contemporary knowledge base about local and national antenatal and newborn screening services and signposts women and their families to appropriately qualified practitioners if they are undecided or have concerns. Has an understanding and can advise families about newborn blood spot screening, immunisations and can produce GROW Charts following successful completion of the appropriate competencies. Recognises and promotes the principles of behavior changes required in health promotion activities including diet, food hygiene, exercise, personal hygiene, and smoking cessation. (For example, assess CO levels and signposting to local service appropriately as per policy guidance). To complete the relevant documentation for screening test performed in the maternity records. To recognise any deterioration in mental and emotional wellbeing and respond appropriately, escalating to midwife to enable an appropriate care pathway. To be aware of and understand the current policy and service frameworks for mental health (e.g., Capacity Act, Deprivation of Liberty Safeguards and Mental Health Act). To be aware of perinatal mental health issues and the appropriate referral pathway and to escalate to multi-disciplinary team and concerns noted within home or hospital setting. Infant Feeding and Care of the Newborn Be aware of and understand both through completion of MSW training

Working under the direct supervision of the senior practice nurse and strictly in accordance with specific practice guidelines and protocols, the healthcare assistant will assist the practice clinical team in the provision and delivery of prescribed programmes of patient care. Duties and responsibilities: New patient health checks ECG recording Phlebotomy Chaperoning duties Processing and management of laboratory samples requested by GPs/nurses Vaccine/cold chain storage, monitoring and recording Vaccine re-stocking and stock rotation Clearing and re-stocking consulting rooms Preparing and maintaining environments and equipment before, during and after patient care interventions including assisting GPs during the performance of minor operations Assisting in the assessment and surveillance of patients health and well-being Undertaking specific clinical activities for named patients that have been delegated and taught specifically in relation to that individual Helping to raise awareness of health and well-being and how it can be promoted Assisting with the collection and collation of data on needs related to health and well-being

Job Advert: Customer Service Advisor
Location: Northampton
Position: Temporary, Full Time (8 weeks)
Working Hours: 8:00am - 8:00pm, Monday to Sunday (shift pattern)
Pay: £11.44 per hour

About the Role:
Are you passionate about delivering excellent customer service and looking for a rewarding temporary opportunity? We are currently recruiting for a Customer Service Advisor to join our dynamic team in Northampton. This is a full-time temporary role, offering a variety of shifts between 8am and 8pm, Monday to Sunday.

As a Customer Service Advisor, you'll be the first point of contact for customers, assisting with inquiries, resolving issues, and providing information about our services. You'll be part of a supportive team, and no two days will be the same!

Key Responsibilities:

Responding to customer inquiries via phone, email, or chat
Providing accurate and helpful information to customers
Resolving customer complaints or issues efficiently and professionally
Ensuring all customer interactions are handled with care and respect
Maintaining a high level of product knowledge to assist customers effectively
Updating customer records and processing requests
Ideal Candidate:

Excellent communication skills and a positive attitude
Previous experience in a customer service or call centre environment is desirable
A team player with the ability to work independently
Good problem-solving skills and attention to detail
Ability to work flexible shifts within the operating hours (8am - 8pm, Monday to Sunday)
A customer-first mindset and a professional approach to every interaction
Why Join Us?

Competitive pay of £11.44 per hour
Full-time temporary position with a chance to develop your skills
A supportive and friendly team environment
Opportunity to work in a fast-paced and varied role
If you are ready to join a customer-focused team and can commit to a temporary role for the next 8 weeks, apply today!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Job Advert: Customer Service Advisor
Location: Northampton
Position: Temporary, Full Time (8 weeks)
Working Hours: 8:00am - 8:00pm, Monday to Sunday (shift pattern)
Pay: £11.44 per hour

About the Role:
Are you passionate about delivering excellent customer service and looking for a rewarding temporary opportunity? We are currently recruiting for a Customer Service Advisor to join our dynamic team in Northampton. This is a full-time temporary role, offering a variety of shifts between 8am and 8pm, Monday to Sunday.

As a Customer Service Advisor, you'll be the first point of contact for customers, assisting with inquiries, resolving issues, and providing information about our services. You'll be part of a supportive team, and no two days will be the same!

Key Responsibilities:

Responding to customer inquiries via phone, email, or chat
Providing accurate and helpful information to customers
Resolving customer complaints or issues efficiently and professionally
Ensuring all customer interactions are handled with care and respect
Maintaining a high level of product knowledge to assist customers effectively
Updating customer records and processing requests
Ideal Candidate:

Excellent communication skills and a positive attitude
Previous experience in a customer service or call centre environment is desirable
A team player with the ability to work independently
Good problem-solving skills and attention to detail
Ability to work flexible shifts within the operating hours (8am - 8pm, Monday to Sunday)
A customer-first mindset and a professional approach to every interaction
Why Join Us?

Competitive pay of £11.44 per hour
Full-time temporary position with a chance to develop your skills
A supportive and friendly team environment
Opportunity to work in a fast-paced and varied role
If you are ready to join a customer-focused team and can commit to a temporary role for the next 8 weeks, apply today!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

About You: We are seeking an experienced leader with a strong track record in managing services regulated by CQC and driving high-quality governance standards. You will be passionate about delivering excellent person-centred care and committed to achieving a CQC rating of Good or above. You will have significant experience in inspiring, empowering, and developing both clinical and non-clinical teams. Ideally, you will have experience working within Learning Disability services and the drive to further develop our services in this area. You will thrive in a role that challenges you to lead change, maintain regulatory compliance, and deliver outstanding care. You will be a strong, compassionate leader who exemplifies our charitys CARE values: Compassion, Accountability, Respect, and Excellence

Other benefits: Travel allowance, £1000 a year study allowance pension, 33 days of Annual Leave plus Bank Holidays, free parking, sickness policy on par with the NHS, secretarial support and more International Medical Graduates We welcome applications from job seekers who require current Skilled Worker sponsorship to work in the UK and you will be considered alongside all other applications. Please contact our recruitment team at recruitment@stah.org if you would like more details on how we can support you. Interested? For further details please contact our Internal Recruitment Consultant, James Farrelly on 07827856634 jcfarrelly@stah.org

Other benefits: Travel allowance, pension, 32 days of Annual Leave plus Bank Holidays and your birthday off, free parking, sickness policy on par with the NHS, secretarial support and more International Medical Graduates We welcome applications from job seekers who require current Skilled Worker sponsorship to work in the UK and you will be considered alongside all other applications. Please contact our recruitment team at recruitment@stah.org if you would like more details on how we can support you. Interested? For further details please contact our Internal Recruitment Consultant, James Farrelly on 07827856634 jcfarrelly@stah.org

Customer Service Advisor - On-site

Location: Northampton, NN6
Position: Temporary, Full Time (8 weeks)
Working Hours: 8:00am - 8:00pm, Monday to Sunday (shift pattern)
Pay: £11.44 per hour

Drivers preferred due to remote location!

Are you passionate about delivering excellent customer service and looking for a rewarding temporary opportunity? We are currently recruiting for a Customer Service Advisor to join our dynamic team in Northampton. This is a full-time temporary role, offering a variety of shifts between 8am and 8pm, Monday to Sunday.

As a Customer Service Advisor, you'll be the first point of contact for customers, assisting with inquiries, resolving issues, and providing information about our services. You'll be part of a supportive team, and no two days will be the same!

Key Responsibilities:

• Responding to customer inquiries via phone, email, or chat
• Providing accurate and helpful information to customers
• Resolving customer complaints or issues efficiently and professionally
• Ensuring all customer interactions are handled with care and respect
• Maintaining a high level of product knowledge to assist customers effectively
• Updating customer records and processing requests

Ideal Candidate:

• Excellent communication skills and a positive attitude
• Previous experience in a customer service or call centre environment is desirable
• A team player with the ability to work independently
• Good problem-solving skills and attention to detail
• Ability to work flexible shifts within the operating hours (8am - 8pm, Monday to Sunday)
• A customer-first mindset and a professional approach to every interaction

If this role sounds of interest to you, please apply now!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Act as the interface between the services and the customers providing excellent customer care, guidance and advice and deploying services as and when required to ensure the most effective and secure use systems and services Aim to provide a timely response through first time analysis, triage and resolution to all calls received to the Service Desk using remote support tools and departmental procedures To take and produce accurate Notes of Meeting for Estates Technical meetings. Ensure the accurate logging of calls and effective management of calls logged, escalating in a timely manner when needed Assist in the implementation and development of Service Desk procedures and policies including contributing to self-help guidelines for users of the service Contribute to the overall improvement of the Estates and Facilities Service Desk service function Create and supply reports for the Directorate arising from data within the Service Desk system Assist in maintaining an accurate and effective inventory of Service Desk hardware and software Perform administration support to the department in both general admin and contract support admin along with associated duties for the Service Desk and the Executive PA to the Director of Facilities Ensure operational stock levels are maintained and daily business processes are maintained Identify and alert senior staff and service management to potential problems from trends or repeat incidents as derived from the service desk function Processing of regular activity-based reports to support service needs andmanagement information requests Responsible for performing regular security tasks To provide information to auditors during routine inspections around Service Desk related processes Participate in the Service Desk cover rota as necessary Demonstrate commitment to flexible working patterns to meet the needs of the service and staff Tackle discrimination and harassment and promote equality and diversity in the workplace Reduce sickness absence, workplace accidents and promote zero tolerance on violence against staff Take responsibility for personal development and education within the department.

Are you ready to take the next step in your career and do you want to be supported in achieving the step after that? We are creating a brand new in-house Legal Team to support the Northamptonshire Children’s Trust. Join the existing Legal Team at West Northants Council, one of the newest and the fourth biggest Unitary Council in England.

If you have experience in Child Care Law, we want to hear from you. Whether you are looking to develop your local government experience, change sector into local government or return to work after a career break, you won’t find a better place to do so.

Whilst local government experience is not essential, a passion for delivering an excellent legal service in a fast-paced environment and a desire to help shape and deliver an exemplar local authority legal service is.

View our colleagues, Mukti and Viren talk about their experience working with our team.

Our benefits

We offer a wide range of benefits to our employees, these include:

• Generous annual leave entitlement starting at 28 days annual leave per year, 29 days for senior managers (pro rata, depending on how many hours per week you work), plus bank holidays. An additional 5 days, linked to continuous service, and ability to purchase up to 6 weeks additional leave per year.
• Cycle to Work scheme.
• Local Government Pension Scheme plus immediate life cover (3 times your annual salary from day one) and ill-health protection.
• Employee discounts with local and national retailers, days out, finance, health and beauty, travel and eating out plus lots more.
• Car Lease scheme via Tusker.
• Payment of professional subscription / membership - If your job description requires that you are registered with or are a member of a professional body, WNC will pay for your professional subscription or membership fees.
• Employee Assistance Programme - We have an employee support programme run by Health Assured, an independent, external organisation. Health Assured is available for you and your immediate family members, 24 hours a day, 7 days a week, 365 days a year and includes telephone counselling, legal advice, bereavement support and medical information.
• Commsave- Free membership to Commsave Credit Union who provide a variety of savings accounts, loans, a monthly lottery draw and more!
• Ongoing training and development opportunities.
• A variety of flexible working options to support your work/life balance, including full or part time, term time, 9-day fortnight, etc. (subject to business needs).
• Our West Ways of Working – We want our workforce to thrive, and we equip our employees with the right technology to support hybrid and collaborative working, on or off site, depending on the role.
• Making a difference - If you want to use your skills and experience with an organisation that are genuinely invested in making a difference, are committed to improving people's lives, and whose success has a direct impact on the wellbeing of your family, friends and people in your local area, then West Northamptonshire Council is the place for you.

What will you be doing?

Your duties will include:

• Advising upon and conducting proceedings relating to the care and protection of children and young people.
• Providing legal advice and support to clients, including elected members and senior officers.
• Being a lead within the team and providing guidance and support to other members of the team.

About you

West Northants is a great place to work. With a focus on career development, wellbeing, flexibility and support, this is an opportunity for you to take the next step on your career journey in a supported environment. We have mentoring, buddying, coaching, training and many other opportunities available to assist and develop you, to ensure your success in the role and your ongoing progression and success within the Council. We will also consider any version of flexible working you can come up with.

For more information please contact Julia Rickards, Head of Legal (People), on 07585 405339 for a confidential discussion.

Please also join us at one of our virtual collaboration sessions where we welcome your thoughts about what the future of Child Care legal teams holds and help us to shape that future. Attendees will include representatives from West Northants Council, Northamptonshire Children’s Trust and Child Care lawyers from private practice, together with Pam Burrows, the wellbeing expert supporting West Northants Council to shape a strong and resilient legal team with wellbeing at its core. Details of these sessions will be shared on our social media pages, LinkedIn and our designated legal recruitment pages.

Join us at our Eventbrite events to hear from guest speakers, including team members who have progressed through internal promotions and mentoring partnerships, as well as some of our dedicated mentoring partners.

Lunchtime event. Wed, 20 Nov 2024 12:30 - 13:15 GMT:

https://www.eventbrite.co.uk/e/west-northants-council-legal-department-careers-information-event-tickets-1075495328479?aff=oddtdtcreator

Evening event. Thu, 21 Nov 2024 18:00 - 18:45 GMT:

https://www.eventbrite.co.uk/e/west-northants-council-legal-department-careers-information-event-tickets-1075502038549?aff=oddtdtcreator

About us

At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.

Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.

Hear more from our Chief Executive, Anna Earnshaw, about what it's like to work at West Northants Council https://youtu.be/lV0EfeUF4aU

We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential.  We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner

The following film was created by us to communicate our intentions - watch WNC colleagues explain what DEI means to us.

If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email careers@westnorthants.gov.uk for support.

West Northants Council, where careers thrive.

Landscaping Team Leader - Customer Care
Location: Northampton
Hourly Rate: £13.00 - £13.60
Contract type: Permanent
Working hours: Monday - Friday 07:00 - 16:30

About the role

As a Customer Care Team Leader, you will get the chance to supervise a motivated team working on various soft and hard landscaping contracts within our construction area. This could be anything from a new build, front lawn, rear garden, or public open space. This is a great opportunity to lead a team and provide fantastic customer service as well as high quality work for numerous customers / contracts.

Requirements

• Prior experience in soft / hard landscaping and /or construction.
• Prior experience of working in a customer facing or customer care related role.
• A strong health and safety mindset and adept at problem solving.
• Must possess a driving license & CSCS card.

Why join us?

As the UK's leading grounds maintenance and landscape creation provider, no two projects are ever the same - and neither are our people. That's why we're committed to nurturing a diverse and inclusive culture where everyone can thrive.

What we offer

• We offer career advancement and development opportunities through our bespoke apprenticeship programmes, our extensive in-house training academy, and coaching and mentorship.
• Join a diverse and inclusive workplace where you can collaborate with passionate and talented individuals.
• Contribute to projects that make a real difference in the community and environment.
• We recognise and reward your hard work with our wide-ranging benefits package designed to prioritise your wellbeing, support life choices, and help in both good and challenging times.

Benefits

• Up to 25 days holiday plus bank holidays.
• Enhanced maternity and shared parental leave.
• Private health and insurance cover opt in.
• Support for personal and professional challenges.
• Discounts on retail, holidays, gym memberships, and more.
• Resources to manage your finances.
• Secure your future.
• Colleague of the month and annual awards.
• Two days per year to support a cause of your choice.
• Comprehensive resources and support.

About idverde

We are Europe's largest provider of grounds maintenance services and landscape creation, in the UK alone we're a community of over 3,000 passionate colleagues shaping the future of the green industry.

At idverde, we understand what it means to grow. Our history dates back to 1919, and today, with a turnover of £250 million, we're more than just a company - we're a force for positive change. We offer a range of services to create, maintain, and manage landscapes across the UK.

Grow with us, and together we'll create a greener future for all.

#GW

Proud member of the Disability Confident employer scheme

Role and Responsibilities Normal routine clerical duties, e.g. filing, charting, making lists, completing forms. Answering telephone, taking messages and enquiries regarding patients condition after consultation with ward nursing staff. Operate patient administration computer system and ensure computer system is up to date at all times with details of all patients currently on the ward. Ensure all patient details on the computer are correct, including ethnic origin. To ensure that all patient discharges and transfer details are recorded on the computer as soon as possible after the event. To ensure that that all patient admission, transfer and discharge details are are recorded in a timely manner. Maintain an adequate supply of stock levels to maintain the smooth running of the ward. Be responsible for ensuring that case notes are available, maintain them in an orderly manner and return them appropriately after discharge letters are completed. Notify Next of Kin of patients admissions and (emergency) transfers if required by ward staff. Ensure that, once medical staff have completed discharge summaries and coding have taken their information, the notes are returned to medical records. Make arrangement for X-rays, ECG and other relevant procedures, when requested Take request forms to X-ray, Pathology and carry out other similar errands. Collect and deal with post appropriately. Any post for the Ward can be opened and dealt with (if in doubt, ask the nurse in charge). Any post marked with a staff members name should be in the staff mail tray. Post for the Ward Manager should be put in the unit office on the desk. Obtain relevant personal information for nursing documentation and update details on the computer. Liaise with ward co-ordinator regarding all patients expected for admission. Any other ad-hoc duties as required by the ward manager. Policy and Service Development Responsibilities The post holder will be expected to supervise junior staff. Be actively involved in the induction of new staff. Accept personal responsibility for identifying their own learning needs and for maintaining their own professional development and mandatory training. Assist in the facilitating of a learning environment conducive to the acquisition of further knowledge and skills and be actively involved in the development of others. Promote and provide health education for patients and their carers/family. Professional Responsibilities To promote a professional and positive image of themselves and the Trust. Demonstrate a caring and supportive attitude towards their work colleagues. Other Information The post-holder may be required to carry out other relevant duties as required. The post-holder will adhere to the duties specified under the Staff Responsibilities of the NHS Constitution in their day to day work and behaviours. The post-holder will be expected to aspire to the Values of the Trust in their day to day work and behaviours in order to support the Trust in achieving its Vision. The post-holder will adhere to, at all times, any Professional, NHS Code of Conducts and legislation relevant for their area of work. The post-holder will make themselves familiar with, and adhere to, at all times, the policies and procedures of the Trust, and their area of work. The post-holder will be expected to work to any Corporate/Division/Directorate/Department objectives and standards in order toprovide an acceptable level of service. The post-holder will be expected to undertake training, including mandatory and role specific training, relevant to their role and ensure it is renewed as required.

Customer Service Advisor based in Northampton, NN4 Offering £11.44 per hour - paid weekly, every Friday! Full time, 37.5 hours per week with a large opportunity of overtime available! Temporary on-going contract with the view to go perm. The Role:

• Handling inbound calls from customers in regards to a wide range of queries; refunds, replacements, account queries and amendments
• Using multiple in-house systems to manage and record calls, update customer records and process customer requests.
• Triage calls to internal departments that align with the customers needs
• Providing exceptional customer service and aiming for a first time resolution
• Working in line with client SLA's and KPI's.
• Inhouse training will be provided for this role.

The Person:

• Previous customer service experience, ideally experience working within a call based environment handling inbound customer calls.
• A genuine passion and interest in customer services with the desire to provide exceptional customer service.
• Strong IT skills - you will be using upto 7 systems and must be comfortable and confident picking up and using various systems.
• Confidence in making decisions and using your own initiative.
• Willingness to learn and take onboard a new challenge
• Resilient and calm approach.
• All candidates must be able to pass a DBS check
• All successful candidates would require their own Windows 11, laptop or desktop (Chromebooks and Apple devices are NOT compatible) and headset.

The Hours: Full Time, 37.5 hours per week

• Monday - Sunday, working 5 days out of 7
• Shifts between 8am - 8pm on a rota basis
• All candidates must be FULLY flexible to work the above hours/days - this will be on a rota basis, you will not be able to select your working hours/days.

The Location: Northampton, NN4 (ON-SITE)

If this sounds like the role for you then please apply now!

The Recruitment Co is an equal opportunities employer

#CCNorthwest

ABOUT THE ROLEAs a Regional Senior Care Assistant with Barchester care homes, you'll deliver warm, empathetic and respectful care and support across a 20-mile radius to help our residents get the most out of life. On a practical level, you can expect to monitor the delivery of care when on duty, contribute to the person-centred care planning process for each resident and record observations on things like temperature and blood pressure amongst a range of other important tasks. The role of Regional Care Assistant is very varied and also involves providing support and companionship. It's vital for us that every resident enjoys meaningful one-to-one time with our carers, every single shift. ABOUT YOUA background in care is important for the role of Regional Senior Care Assistant, and you'll need a good understanding of elderly care. A Level 2 NVQ in Health & Social Care is essential with a view to complete an NVQ 3, a good understanding of the wider healthcare industry is required. Ideally, you'll also have a C or above in GCSE English and Maths. Dedicated and compassionate, your passion for people means you'll go above and beyond to support the wellbeing of residents. Because you'll be travelling across the area, you'll either need your own car or ready access to one. We'll cover your mileage when you travel over five miles from your main home, and if you're on duty at the time of an inspection and we achieve a Good' rating, you'll qualify for a bonus. REWARDS PACKAGEIn return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including: Free training and development for all roles Access to wellbeing and support tools A range of retail discounts and savings Unlimited referrals with our Refer a Friend' bonus scheme Employee of the Month' rewards and Long Service Awards' And so much more! If you'd like to use your care experience and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

ABOUT THE ROLEAs a Bank Senior Care Assistant at a Barchester care home, you'll look after the different needs of our residents to enable us to deliver quality, person-centred care and support. Your role will involve supervising and inspiring a team of dedicated Care Assistants alongside the Deputy General Manager. You can also expect to support the clinical team in a specific area, such as medication, assessments, care plans or care reviews. Like everyone here, as a Senior Care Assistant, you'll always respect the dignity and preferences of our residents as well playing your own part in creating an environment that's warm, welcoming and vibrant. Rate of pay is inclusive of holiday pay. ABOUT YOU You should have an NVQ Level 3 or Advanced Diploma in Health & Social Care to join us as a Bank Senior Care Assistant. We'll also need to see that you have specific knowledge of clinical care for the elderly. We're looking for people who are warm-hearted, compassionate and committed to giving each resident individualised care and support. You'll have the opportunity to develop your career through ongoing training opportunities, so there's no limit to how far you can go with us. Many of our Senior Carer Assistants progress into Care Practitioner, Regional Carer or nursing roles. REWARDS PACKAGEAs well as competitive pay, you can look forward to a role that offers true flexibility and plenty of free learning and development opportunities. As one of the UK's leading healthcare providers, we take the growth of everyone who works for us seriously. As this is a Bank position to provide cover as and when we need it, such as for annual leave or sick leave, the hours and days you work will vary. If you'd like to use your motivational and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.