Total 4,205 Customer Service job vacancies in NSW - Sydney - St George & Sutherland Shire

About Aline Service
At Aline Service, we aspire to be the premier provider of pump services for the plumbing and fire industry in Australia. We are dedicated to delivering exceptional routine maintenance, prompt breakdown services, and reliable repair work. Our 24-hour emergency hotline ensures that our clients receive the support they need, whenever they need it. Our diverse team of skilled technicians is our greatest asset, capable of handling complex, multifaceted jobs with expertise and adaptability. We prioritise continuous training and development to ensure our team remains at the forefront of industry standards. Our commitment to quality, safety, and environmental sustainability drives every aspect of our operations, as we strive to exceed client expectations and build lasting partnerships.
About the Role
The service scheduler is primarily responsible for the end-to-end management of the scheduling of Aline Service maintenance, repair and breakdown work, ensuring efficiency and customer satisfaction. ... Click here to view more detail / apply for Service Scheduler

An exciting opportunity has arisen for a committed, competent and passionate Clinical Lead to join the Mid Mersey Crisis Resolution Home Treatment Team. Covering the boroughs of Halton, Warrington. Knowsley & St Helens.


Responsibilities:

Ensure the delivery of quality care

Build/maintain the positive reputation of the team/service

To work alongside staff to support, feedback and develop their clinical skills and experience;

To provide Clinical Leadership and direction working towards continually developing the service and improving standards

Work to NMC and CQC guidelines and regulations;

Supporting the training and development of the staff;

Maintain accurate records;

Responsibility to complete quality audits within the team.

Clinical supervision skills.

Expertise in clinical assessment and decision making.

The ability to work autonomously as well as part of a team.

Complete, review and present RADAR & 72 hour reviews as required.

Complete, review and share learning od clinical audits both with senior leadership team and CRHT

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

MANAGERIAL

Provide effective leadership to the team.

Work closely with their collages across the mental health care division

Formulate and implement local clinical and operational practices and procedures as appropriate.

Ensure the effective deployment of staff and other resources to deliver the required service and the agreed standards. This would involve the review and management of rotas and deployment of staff.

Participate in the recruitment and selection process in accordance with Trust policy.

Ensure effective induction of staff in accordance with Trust policy.

Ensure exit interviews are offered to staff on leaving the organisation/ moving teams within the Trust.

Manage and co-ordinate all services delivered to the service user within the clinical area, optimising all available resources.

Ensure the implementation, monitoring and updating of an operational policy / pathways and philosophy for the clinical area.

Ensure the principles of Clinical Governance are incorporated in service delivery by maintaining a high quality service based on agreed clinical standards.

Ensure that service users are cared for within the confines of their respective Mental Health Act status and adhere to the requirements of the MHA 1983 and the corresponding Code of Practice.

Ensure that Trust policies and procedures are understood and adhered to by all staff within their scope of responsibility.

Develop local protocols involving team members and acute trust to ensure a high standard of service delivery is achieved and maintained.

Lead and ensure staff participation in the formulation of new ideas/ suggestions to improve service user care and service delivery.

Lead on and participate in the performance monitoring of services in accordance with national and local targets.

Provide statistical information on workforce and service user activity as required.

Assist in the maintenance and updating of the team’s equipment inventories and services schedules. Ensure regular servicing, maintenance, repair or replacement as required adhering to Health & Safety, COSHH and Medical Devices Agency regulations.

Ensure effective processes of communication are established, maintained and regularly evaluated within designated team.

Maintain and monitor a framework for risk management and Health and Safety that ensures timely and effective planning and appropriate actions.

Investigate complaints and incidents in accordance with Trust policy.

Undertake Serious Untoward Incident investigations/reviews as required.

Ensure that all staff are regularly updated and have knowledge of all emergency procedures.

Active participation in multidisciplinary decision-making process regarding patient care in the capacity of an autonomous clinician.

CLINICAL

To lead the development of the Service and ensure a high level of clinical leadership within the given area of expertise to other staff within the Service.

To provide a specialist liaison mental health screening assessment, including risk assessment and differential diagnosis, using diagnostic criteria, assessment tools and rating scales.

Independently assess, plan and identify mental health needs, facilitate appropriate care and treatment.

Non-Medical Prescribing: Registered practitioners who are Non-Medical Prescribers are accountable for their prescribing activities by ensuring they are aware of their professional accountability and any restrictions or special considerations in their prescribing practice. Qualified Non-Medical Prescribers must register their qualification with their Professional Body and with the Trust Database in accordance with the Trust Non-Medical Prescribing procedure. Supplementary prescribers must work within Clinical Management Plans in close association with a medical practitioner.

To acting in a consultative capacity as a specialist mental health clinician within the general hospital setting and team, to include advice on medication and contributing to diagnosis.

Supporting the development of a skilled and flexible workforce, supporting junior staff to achieve their full potential in line with the Liaison Competency and Nursing career framework.

Take an active role in education in line with key performance indicators

To develop and maintain partnership working with a wide range of statutory and voluntary agencies.

Effective and autonomous management of clinical caseload.

Making unsupervised decisions in respect of patient’s clinical priority and the suitability for inclusion into and discharge from specialist mental health services.

To act in accordance with infection control policies of the Trust due to frequent exposure to and contact with infectious conditions and substances.

Advise on manual transferring, mobilising and transporting of patients.

Give/receive regular clinical supervision as per Trust policy.

COMMUNICATION AND ORGANISATIONAL

To engage in a high level of communication with Senior Management – both in the Trust and services in the community.

The post holder will be pivotal in ensuring the co-ordination of multiple services to ensure discharges are appropriate and facilitated in a timely manner, and will be organise, manage and develop comprehensive discharge plans with community services.

To deal effectively with issues which are frequently confrontational and complex requiring the use of skills in sensitivity, diplomacy and negotiation.

Adapt communication to take account of others’ culture, background and preferred way of communicating.

Provide feedback to others on their communication where appropriate shares and engages thinking with others.

Maintain the highest standards of integrity when communicating with patients and the wider public

EDUCATION AND DEVELOPMENT

Organise and undertake ward based teaching where appropriate ensuring that the environment is suitable for student nurse placements.

Lead and support the implementation of evidence based practice in line with current research.

Work closely with Education Facilitator to assist skills acquisition and facilitate workforce planning and development.

Coordinate preceptorship and mentorship for all staff including those in training.

Demonstrate the acquisition and application of knowledge in line with current research and evidence-based practice.

Undertake appropriate continuing professional development.

Promote a positive learning environment by contributing to teaching, training and supervision of junior staff and learners within the organisation.

Provide evidence to support development around the Trust Appraisal system which may include the KSF or other competency profiles.

Design and deliver an ongoing programme of formal mental health education in conjunction with post graduate teaching department to all professional staff within the acute hospital setting.

Provide regular service awareness sessions for staff across hospital settings.

Provide evidence to support development around the Trust appraisal system which includes KSF.

Participate in regular supervision, engage in reflective practice and be committed to continued development.

Develop own skills and knowledge and contribute to the development of others.

SERVICE DEVELOPMENT

To develop, implement and review liaison service operational policies.

To ensure both Trusts receive outcome monitoring data.

To establish implement and review patient care pathways/protocols and practice guidelines.

To develop competencies in self and which safeguard practice and effectiveness of role.

Effectively manage allocated/available resources.

To complete six monthly statistical review of service activity and report to service manager.

Contribute to strategic forums as directed.

RESEARCH AUDIT

Ensure staff awareness of Clinical and Corporate Governance and the need for research-based practice.

Undertake and participate in appropriate audit, quality assurance programmes and research as directed.


This advert closes on Thursday 28 Nov 2024

Search Consultancy are currently recruiting for Mental Health Support Workers to join our ever expanding Bank Hours team within the Lytham St Anne's area. We are looking for individuals who have worked in mental health settings and have experience supporting individuals with a variety of mental health needs. We are currently operating a fast track recruitment process with next day interviews available and free DBS checks.

We are recruiting Support Workers on a temporary / ad hoc basis to work in various private healthcare settings, supporting service users with mental health illness's and learning difficulties.

The suitable candidates will:

* Have worked a minimum of 6 months recent experience in a healthcare setting.

* Have a flexible approach towards work.

* Be able to travel via own or public transport in local and surrounding areas to your home.

What we offer:
* Free DBS check (Limited time only)
* Free specialist training programmes.
* 100% Flexible working hours to fit around any lifestyle.
* Experience in a variety of high quality Hospitals and units.
* Competitive rates of pay.

You will need to have a minimum of three months recent UK experience working within a healthcare environment in a similar capacity. Shortlisted applicants will be required to attend an video interview.

All positions are subject to an enhanced DBS check and we require a minimum of two satisfactory employment references. Although shifts are offered on an ad hoc basis, work is constantly ongoing. (AGY)

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Job Advert

This is a permanent, onsite position



Torus is seeking an experienced and dedicated Extra Care Scheme Manager to join our team at Foundry Wharf, a purpose-built Extra
Care Scheme designed to support independent living for people aged 55 and over. In this vital role, you will lead the delivery of
high-quality housing management, housing support, and facilities management services, ensuring the scheme operates smoothly and
effectively.



Working collaboratively with an onsite care provider and other key stakeholders, you’ll take full responsibility for the
operational management and quality of services, supporting residents’ independence and enabling them to engage actively in
community activities. This role is essential in providing a flexible, empowering, and customer-focused environment that meets the
unique needs of each resident.



Responsibilities:

* Lead on a case management approach and to prioritise team members work load and provide statistical information relating to
performance, outcomes and ensuring that comprehensive records are maintained.
* Coordinate tenancy, letting and housing management services.
* Lead on the management of the allocation and letting of properties in accordance with the local authority’s lettings and
allocations policy to maintain a balanced community.
* Undertake sign-ups with new residents ensuring they understand their tenancy conditions.
* As part of the induction, ensure new residents can manage the safety and security of their accommodation successfully including
carrying out an inspection of the property.
* Facilitate monthly resident meetings and annual service charge meetings where required.
* Investigate and deal with breaches of tenancies and incidents of neighbour nuisance.
* Manage low level complaints received in accordance with the Groups complaints policy, escalating to Extra care Network Manager
were required.
* Co-ordinate services provided by other contractors and sub-contractors including repairs and maintenance.
* To ensure residents are offered opportunities to maintain and develop new skills by participating in a range of stimulating
health and wellbeing activities both on the scheme and in the wider community.



Skills & Experience:

* HND/Degree/Management qualification to level 3 or appropriate experience and training.
* Housing/Social Care Qualification or Membership of CIOH or Registered Managers Qualification.
* GCSE English and Maths grade C or to an equivalent standard.
* Experience of working in the housing and or social sector.
* Experience of working with older and or vulnerable people within a housing or social care environment.
* Understanding of the social, physical, and mental health needs of an aging population and the ability to promote their general
wellbeing and quality of life.
* Track record of completing assessments and developing support plans with targets and outcomes for clients.
* Track record of managing a case load multi agency working.
* Experience of crisis management, risk minimisation and of making decisions in difficult situations.
* Evidence of managing personal resilience when dealing with difficult situations and identifying mechanisms to deal with these.
* Experience of providing budgeting advice and budget planning with clients.
* Demonstrate a commitment to E&D in the workplace and in the delivery of services to customers in the scheme.
* Demonstrate a commitment to H&S to ensure safe operations and environment for staff and customers.
* Ability to use a range of ICT software packages and systems.




Interview Process:

Candidates will undergo in-person interviews, consisting of a competency-based interview.



Additional Information:

Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:

* Right to work verification
* Qualification certificate check
* 2x Completed references
* OH Health Questionnaire – Fit For Work
* DBS check (if required for role)
* Completion of all new starter documentation including signed T&C’s



Please note, we reserve the right to close this vacancy early if we receive a high volume of applications.

About The Role
There are a few things that we look for in all our Support Workers, we would need you to…

be a good communicator (verbally and in writing)
be patient, confident and enthusiastic about caring for others
be able to use your own initiative
be able to work as part of a team
have flexibility to work a varied shift pattern to provide 24-hour support
share our AFG values
We don’t ask for any other relevant training or previous career in care as full training will be provided – you just need a willingness to learn and develop.

Your pay – our Support Workers receive a rate of £12.00 per hour for all worked hours. Once you are successful for a role with us, full details of your pay will be included in your written offer. As a ‘value based’ employer, the people that work for us genuinely care about the people they support and we are seeking likeminded people to join our AFG family. If you are passionate about caring for others and have a real desire to make a positive difference to the lives of the people we support then we would love to hear from you.

What are you shift patterns?
We work flexible shifts which may include Days, Waking Nights, Sleep ins and Weekends.
About Us
Being a Support Worker at AFG is a hugely rewarding role and could be your first step on a long and happy career in Health & Social Care.

So, what does a Support Worker do?

We have a vision to create a world where amazing people do amazing things every day. Our skilled and experienced teams work with every person we support to create a personalised, outcome-focused plans to achieve their aspirations.

Our Support Workers work in a variety of settings including community-based services (often supporting people in their own homes) to our Independent Hospitals or Adult Care Homes.

One thing that is common across all of our services is a focus on personalised support and tailoring our services to the needs and aspirations of the people we support with a diverse range of care needs (including Learning Disabilities, Physical Disabilities, Mental Health Concerns, Complex Care, Substance Misuse issues to name a few).

We value the people that work with us…

At AFG we recognise the contribution and value that our staff make. We would not be able to provide the life changing support that we do without people like you! In return for your contribution we will support you throughout your career and we provide a wide range of employee benefits, career development (including opportunities to undertake vocational qualifications) and lifestyle support services to ensure that you too feel supported, fulfilled and valued from day one of your employment with us.

Proud member of the Disability Confident employer scheme

Are you ready to be an essential part of a dynamic team where no two days are the same? We're looking for an organised and proactive Administrative Support professional to join our clients busy facility in Edgeworth!
As an Administrative Support team member, youll be the backbone of administration, providing support across multiple areas of the business. From assisting with administrative tasks and answering inquiries to managing delivery information and helping out the operations team, your organisational skills will be key in making sure everything runs like clockwork.
What Youll Do: ...


Are you ready to be an essential part of a dynamic team where no two days are the same? We're looking for an organised and proactive Administrative Support professional to join our clients busy facility in Edgeworth!
As an Administrative Support team member, youll be the backbone of administration, providing
... Click here to view more detail / apply for Administration Support

The company
A well-established business recognized for its exceptional service, quality, and expertise in the steel industry. With a national presence, they are the trusted choice in the field.
Role Overview:
We are looking for a Customer Service Officer, to join the teamin Wetherill Park on an ongoing basis (Monday Friday from 6am-2pm or 8am-4pm).
As a Customer Service Officer, you will be the frontline representative of the business. Your primary responsibilities will include providing accurate information on products, generating quotes, managing freight costs, and ensuring precise data entry for order processing. Additionally, there will be opportunities for growth and advancement as you develop your skills in estimating through training and on-the-job experience.
Key Responsibilities:

Provide accurate information to customers regarding products, specifications, and prices within pricing guidelines.
Generate accurate quotes for customers while maintaining appropriate margins.
Ensure freight charges are applied

... Click here to view more detail / apply for Customer Service Officer

About Us

CEA is the leading distributor for world-renowned capital equipment brands JCB agricultural and construction equipment, Atlas Copco, Ditch Witch, Dynapac and Komptech.

Supplying a diverse range of equipment to a wide variety of industries CEA actively supports customers in the construction, agriculture, government, infrastructure, defence, waste management, mining, civil works, utility maintenance, and recycling sectors.

Offering extensive sales, parts and service support through our network of branches and dealers CEA is committed to ensuring the highest standards when it comes to supporting the needs of our growing customer base.

PART OF THE CFC GROUP OF COMPANIES – Think Safe Act Safe.

Due to continued growth, CEA are looking for Service Technicians, HE Mechanics, Plant Mechanics and Auto Electricians to join our team located in Horningsea Park.

Working as part of a team, you will be responsible for the provision of; safe, efficient and compliant diagnostics, as well as maintenance and repairs to our customer base.

An attractive wage | Permanent full time positions | Healthy work-life balance | Opportunity to upskill | Employee referral bonus scheme

About you:

* AUS/NZ Trade qualified Diesel Mechanic, Automotive Electrician, Plant Mechanic or similar
* Experience in maintaining, servicing and repairing of mobile equipment in a mining or heavy industry environment is preferred
* Experienced in diagnosis and fault finding in the mechanical assessment of machinery for repair, maintenance and service in the field.
* Demonstrated skills in understanding customer support requirements.
* Ability to work unsupervised and follow instructions
* Team player who will adhere to and promote the Company's Values & Behaviours
* Current drivers licence (Preferred)
* Whilst not required applicants with OEM experience are highly desired

Benefits:

* Salary: $38 per hour + super + benefits
* Healthy work life balance
* A commitment to your ongoing professional development
* Employee milestone, reward and recognition and referral programs
* Access to Private Health Corporate Discounts with HBF
* Employee Benefits Program (Perkbox) - access to discounts from hundreds of brands!

Why work with us:

* Growing family owned and operated;
* Career advancement opportunities, locally & nationally;
* Great team with a friendly supportive culture;
* Employee assistance and wellbeing program for employees and for members of their household; and

On Offer

* Stable employment
* Competitive wage
* Ongoing training both internal and factory
* Long term career opportunity

Your new company
Work for a well-known facilities service based in Kingsgrove.
Your new role

Direct and manage the allocation of works to their Service Delivery Partners (SDPs), including managing variation request protocols through both process and system.
Monitor and follow up on the progress of works to completion through our Works Management System (WMS).
Provide exceptional customer service at all times, ensuring customer satisfaction and addressing any issues promptly.
Ensure adherence to SDP safety protocols and handle escalations as per the established procedures.
Maintain accurate and up-to-date records of all maintenance requests and their progress in the client system.

What you'll need to succeed

Proven experience in data entry with a high level of accuracy.
Previous contact centre experience
Strong knowledge of CRM systems and MS Office.
Exceptional attention to

... Click here to view more detail / apply for Customer Service Representative

We have an exciting opportunity to provide leadership and operational management of cleaning sites across New South Wales as a Client Services Manager, employed on a Full time basis. This position is based out of Sydney  - our head office is based in Macquarie Park however we have sites located all over New South Wales.
This challenging and exciting role will see you provide leadership to oversee the day to day operations of our New South Wales sites and maintain client relationships.
The Position:

Resolve customer complaints and employee concerns
Oversee day to day operations at the various sites
Manage and lead a dedicated cleaning team
Ensure employees adhere to health and safety practices
Perform administrative functions, including incident reporting
Requires self motivation and integrity to work autonomously
Delivery of excellent customer service and positive communication to

... Click here to view more detail / apply for Client Service Manager

Are you looking for a rewarding career where you can grow and develop while having the benefit of living in an idyllic North Coast location? Here at Clarence Valley Council, we strive to be a progressive employer that offers a rewarding and flexible work environment. Our vision is to create a community full of opportunity and our workforce is where we start to achieve our community aspirations.
Located in the Northern Rivers of NSW, we cover 10,441 square kilometres with the three major community hubs of Grafton, Yamba and Maclean. We are one of the biggest employers in the Valley and can offer you a rewarding career and a new lifestyle. Our goal is to be the employer of choice in the Valley, creating opportunities for those who live here already and for those who want to move here.
We are in an exciting period


... Click here to view more detail / apply for Duty Supervisor (Regional Aquatic Centre)

National Nurses Plus Pty Ltd (Trading as National Networks Plus - NNP), is Sydney's premier not-for-profit staffing agency.
Our Head Office is in Frenchs Forest but there are positions available for experienced RNs across Australia.

We are seeking RN`s with 2+ years Experience in Aged Care!

Positions available in all States of Australia.

We offer:

Your Schedule - your way! Our self-rostering app allows you to pick shifts ahead of time according to your schedule.
Work-life balance and flexibility. Work when you want to.
Extensive training and ongoing support. Free online training platform.
Variety in your week! Work across our Aged & Home Care divisions to maximise your hours by also supporting your local community.
AM, PM and ND shift available across all divisions.
Not For Profit salary packaging benefits = More take home pay! The only NFP Agency in Australia.
Employee of the Month prizes! NNP celebrate our staff achievements.
Please provide FULL work history on your Resume.

Salary: AUD $80,000-$100,00 per year.

Apply now for this exciting role! For more jobs visit our website www.nnplus.com.au

Our client is a leading insurer with an enviable reputation in the industry. Due to growth, they are looking to appoint a new team member to their call centre team. This permanent role, with plenty of opportunity for career advancement, is a fantastic opportunity to get your foot in the door to the booming financial services industry. In addition to market leading training, you will have the opportunity to gain your RG146 qualification, all paid for, in your first 12 months of employment as well as enjoy a hybrid working model working 2 days from home after the initial training period.
  
Your key responsibilities will include:


Be the first point of contact for clients who are seeking information, updating their policies or wanting product advice. This role is low volume and high service, no call time pressure.
Engage in active listening to understand the needs of
... Click here to view more detail / apply for Call Centre Consultant

Full Time  Position  Guaranteed base earnings  Paths for career progression with a trusted national brand
Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space. The Harvey Norman Lismore  Customer Service Team is seeking a passionate, customer service focused Personal Assistant to join them in delivering Great Service, Always! to their customers.
To be successful you will:   Be highly a motivated and results driven person with outstanding customer service and communication skills   Enjoy working in a team environment   Have a passion for retail
Your duties include, but are not limited to:   Actively manage Harvey Norman customer repairs & servicing     Tag faulty products and organise their returns   Keep our customers informed about repair status   Assist with general administration duties   Receive in stock and perform general merchandising duties 

... Click here to view more detail / apply for Personal Assistant ? Customer Service Team Discover a great place to work at Harvey Norman and share our success! Lismore Complex

At TOMRA we are all about Clean Loop Recycling! Our reverse vending technology enables the collection of used drink containers to ensure that containers have the best chance of being turned back into containers again. It is part of a continuous recycling process which we call Clean Loop Recycling, to ensure that fewer resources are used, less energy is wasted, and containers do not end up in our oceans, streets, or landfill. We?re proud to be collecting containers across Australia, with over 320 collection points across?NSW. In addition, we have state-of-the-art Recycling Centres in?Queensland, Northern Territory, Western Australia and Victoria. 
As a ?Looper? at TOMRA, you will be working amongst a team of people, who are very passionate about doing good for the environment and our community.  
TOMRA is an equal opportunity employer, where we recognise the diversity of our workforce and community ? be it on the ... Click here to view more detail / apply for Service Centre Operator