Total 49 Customer Service job vacancies in Hounslow

We are seeking a Healthcare Assistant to join our Secondary Care Services based in Hillingdon and Hounslow dermatology clinics. This role is ideal for somebody who enjoys working independently, while being a part of a supportive and friendly team, working together to make a difference to how health services are delivered to patients. An ideal candidate would have previous experience as Healthcare Assistant in a GP practice, hospital, or any other clinical setting with a passion for making the patient journey as comfortable as possible. You must hold a Phlebotomy qualification and be experienced in collecting and processing venous blood samples. We offer full training for the right candidate, all we ask is that you are reliable, professional, able to work independently, can commit to the working locations and hours and have excellent computer skills. Following full training, you will be supporting our dermatologists and nurses in face-to-face clinics as well as assisting with minor procedures, you will also conduct your own phlebotomy and medical photography clinics where you will complete questionnaires with patients and take some specialised images. There are 40 hours per week available over Monday to Friday, however weekend work may sometimes be required. You will be working based on the rota with clinics starting as early as 8 am and finishing as late as 6pm. If you would like to be a part of a team that really makes a difference, We would love to hear from you. You will be working within our Dermatology Services based in our Hillingdon and Hounslow Clinics. Phlebotomy experience is essential This is a Full-Time role working 40 hours per week, over 5 days, this can include some weekends. Locations, you will never be assigned more than one location a day. Heart of Hounslow, 92 Bath Road, TW3 3EL Wood Lane Medical Centre, 2A Wood Lane, HA4 6ER Wallasey Medical Centre, 1 Wallasey Crescent, UB10 8SA Mount Wood Surgery, Rickmansworth Road, HA6 2RG Kincora Surgery, 134 Coldharbour Lane, UB3 3HG Role Requirements Experienced phlebotomist. Ordering supplies and equipment. Explaining to patients what will take place during their appointment. Undertaking tasks and duties delegated by the clinical and management teams. Providing care for the patient whilst maintaining a safe and clean environment. Ensuring patient comfort, dignity and privacy are always maintained and are specific to the patients’ needs. To support a high-quality clerical and clinical support service, entering patient data into computer systems, always ensuring attention to detail. Being professional, timely and reliable. Ensuring confidentiality is always adhered to. Proficient use of Computer Software Systems, Microsoft Office ( Word, Excel) What we can offer to you Excellent work / Life balance Supportive environment 25 days holiday plus bank holidays An extra day off to celebrate your birthday! NHS Discount & Support Schemes Employee Assistance Program Sick Pay Enhanced maternity and paternity leave Salary sacrifice electric car scheme Life insurance 3 x salary Healthcare cash plan Cycle to work scheme. Charitable giving scheme An extra day off to celebrate your birthday. Occupational Health Support Who we are Omnes Healthcare Limited are a growing organisation that have been operating within the NHS since 2006 offering both Primary and Secondary care services with a forward-thinking, dynamic approach to patient healthcare, we are pioneers in a range of projects, from genomics to digital healthcare services, focused on delivering a better patient experience #ind1

To manage the transfer of individuals between agencies and services from West Middlesex Hospital to the patient Borough of residence. To counsel individuals about their substance use and related behaviours, using motivational interviewing, relapse management and other evidence-based interventions To provide clinical advice and support within West Middlesex Hospital to other colleagues within the health care setting and to other agencies concerned with substance misuse.

Do you have a passion for football and sport? Our client are top of the league when it comes to 5-a-side with 43 football centres throughout the UK. Not all 5-a-side pitches are created equal which is why they have all-weather 5-a-side arenas just like Europe’s top clubs!

The Role

We have a fantastic opportunity for a self-motivated General Manager at our clients 5-a-side complex in Heathrow. The General Manager is a hands-on role and you will have full control of the sales and operation of the site as well as managing, training and developing of the team.

General Managers must be sales focused and will be responsible in achieving maximum capacity whether through repeat customers, marketing or enticing corporate businesses to join a league. The position entails working flexible hours to provide management cover at all times with shifts.

The Candidate

The ideal candidate will have the following:

· Experience working towards financial KPI’s – the centres are based on financial performance, the number of league games, the number of standard games, children’s parties, bar takings and the % of games played.

· Excellent interpersonal and communication skills – you will need to build a good rapport with customers, team captains, local schools and football coaches.

· Organisation and management skills– you will be responsible for a range of internal staff from reception to referees, as well as working towards sales targets.

If you are currently the general manager of a multi-function leisure environment such as a bar, restaurant, nightclub, hotel, bowling alley, cinema, pub, bistro, gym, leisure centre or sports club – this could be the role for you!!

Job Title: Floating Support Worker

Assignment Duration: 2-3 months

Location: Borough of Hounslow, Office based East Hounslow

Pay: £14.40+holiday pay = £16.14 per hour or £18.00 umbrella per hour

Hours: Monday - Friday, 09:00-17:00

Travel expenses during shift are covered

Enhanced DBS required - must be issued within the last 12 months or on the update service



Overview:

We are seeking a dedicated Floating Support Worker to work within a new service aimed at providing essential warp-around support to vulnerable residents in the Borough of Hounslow. This temporary role offers a unique opportunity to be a part of a new team of 20 experienced staff members including two team leaders and the service manager. Delivering crucial assistance to individuals striving for independent living.

The successful applicant will be a part of an experienced team, providing tenancy sustainment advice and independent living skills to those who need it most

Duties:

• Oversee a case load of 30 varying support needs clients.
• Organising your week by booking appointments with each client.
• Writing up the monthly and weekly reports using clear written communication.
• Helping your clients with budgeting, advising around what they can afford and how to get the most out of their financial position.
• Help each client maintain their tenancy, reporting any damages, help each client keep on top of their financial responsibilities.
• Support clients emotionally.
• Empower you clients and encourage them to take up hobbies, attend appointments and apply for work, education, or training.
• Promote independence and teach life skills to enable clients to move on out into an independent lifestyle.

If you feel the above opportunity is missing your application, then apply now!

Or refer someone! Each successful referral will earn yourself a £70 Love to Shop voucher!

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

We are seeking a Healthcare Assistant to join our Secondary Care Services based in Hillingdon and Hounslow dermatology clinics, assisting the Dermatologists. Previous Hospital Healthcare experience desirable, but not essential, as we offer full training for the right candidate, all we ask is that you are reliable, professional, able to work independently, can commit to the working locations and have excellent computer skills. If you would like to be a part of a team that really makes a difference, I would love to hear from you. You will be working within our Dermatology Services based in our Hillingdon and Hounslow Clinics, you will be trained to assist the Doctors Bank working Shifts can start from 8am and finish no later than 8pm. Locations Heart of Hounslow 92 Bath Road TW3 3EL Wood Lane Medical Centre 2A Wood Lane HA4 6ER Wallasey Medical Centre 1 Wallasey Crescent UB10 8SA Mount Wood Surgery Rickmansworth Road HA6 2RG Kincora Surgery 134 Coldharbour Lane UB3 3HG Role Requirements Undertakes task and duties delegated by the clinical and management teams Undertaking procedures such as blood pressure and new patient checks Ordering supplies and equipment Sterilisation of equipment Basic literacy and numeracy skills Basic computer experience Who we are Omnes Healthcare Limited are a growing organisation that have been operating within the NHS since 2006 offering both Primary and Secondary care services with a forward-thinking, dynamic approach to patient healthcare, we are pioneers in a range of projects, from genomics to digital healthcare services, focused on delivering a better patient experience

Role: Support Worker - Hounslow Reach

Salary: £29,427 per annum

Hours: 37.5 hours per week

Location: Hounslow

Closing date: 29/09/2024

Interview date: 11/10/2024

Whatever your experience of street homelessness and its impact on people’s lives – personal or professional – when you join the Thames Reach Team as a Support Worker, we’ll make the best use of all your understanding, compassion and commitment.

About us…

Thames Reach runs projects and services that help to end homelessness in London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities.

Is our mission easy? No, but we never give up on people. Last year we helped more then 12,000 people.

Is our work rewarding? Yes, in every sense. We’re listed as one of the top 100 Best Workplaces in the UK. There’s no better place to develop or transfer your skills and build a fulfilling career.

About this role…

We are looking for a Support Worker to join the Hounslow Reach Floating team.

Floating Support services work with people to sustain their housing. We use a strength-based approach to work with people to identify what support they require and how we can address them together or / and in collaboration with others e.g. landlords, Department of Work and pension or mental health services.

We can support people for the duration of their tenancy, or we can provide short term interventions. We can provide resettlement support when a tenancy commences, and we can equip people with the skills to manage their home and goals independently or when they are move on ready and require minimal support.

Thames Reach welcomes applications from people with transferable skills. SW only

You will:

• Visit Clients in their own homes and across the community, offering 1-1 tenancy-related support

• Deliver support to a caseload of clients with complex and multiple support needs

• Use a trauma-informed and co-produced support approach

• Work collaboratively with the people we support to create and review Risk Assessments and Support Plans in line with Hounslow Reach service timescales

• Work in partnership with Hounslow Reach colleagues and other services, including health, housing, social care and Employment & Skills teams, to deliver holistic, co-ordinated support to clients

• Contribute towards service evaluation and improvement through engagement with the people we support, with colleagues, and with other key stakeholders

To succeed as a Support Worker, you will have:

• Experience in mitigating and reducing risk to clients caused by health, safeguarding or welfare concerns

• Ability to be open to learning and using Trauma-Informed and Strengths-Based approaches to motivate and enable the people we support to achieve their goals and develop their resilience

• Experience in being reflective, flexible and responsive in meeting the needs of the people we support

• Ability to be confident in advocating for the people we support through joint work with partner services

• To promote, and positively represent, Thames Resch in meetings and events with external services

• Experience in organising and managing your time to meet the needs of the people we support

We are listed in the top 100 UK Best Workplaces 2023 in the UK. As part of a commitment to our employees we offer:

Generous holiday allowance – 29 days per year plus 8 public holidays (pro rata).
Pension – we contribute 6.5% to your pension when you contribute 1.5%.
Excellent development opportunities – career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach.
Wellbeing support – our 24/7 employee assistance programme and opportunities for TOIL.
Life assurance – four times your annual salary and critical illness cover.
Other benefits including interest free season ticket and cycle to work loans.
Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.

To apply visit our website and complete our application form.

For further information please contact, Folasade Babade Lead Manager at folasade.babade@thamesreach.org.uk

Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre-employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.

Proud member of the Disability Confident employer scheme

Be part of making lives better as a Support Worker at Alexandra Gardens in Hounslow and experience what delivering great healthcare should feel like.

Use your knowledge, experience, and caring nature to make a positive difference to the lives of people with Learning Disability and Autism.

You’ll be looked after, with a fulfilling career where you’re valued, recognised, and supported, with colleagues there for you and a culture built on kindness and teamwork.

There’s also a range of training and development options available to help you achieve your career aspirations, allowing you to grow and succeed as a Support Worker and beyond. Over 2,000 staff had a promotion last year, that’s 25% of the workforce, so the opportunities really are there.

What you will be doing

You will join an inclusive and supportive team that works well together to provide care to people with Learning Disability conditions, using your knowledge and skills to help people along their recover pathway towards leading a valued and fulfilled life.

Your day-to-day will include ward rounds, analysing behaviours and adapting care accordingly with colleagues, updating patient records, and providing overall care and support, which may include assisting with personal hygiene.

It can be quite a challenging environment at times, so a positive attitude, compassion, resilience and vigilance are important. But it is hugely rewarding to see people improve because of your involvement, knowing that you’ve made someone’s life better.

The shift pattern is 12.5 hours a day, 30hours a week 3-4 days a week nights only.

Where you will be working:

Location:13 Alexandra Gardens, Hounslow, London RW3 4HT

You will be working at 13 Alexandra Gardens, a learning disability and autism service which provides support for people who may be living with moderate learning disability with associated health needs, autism, and behaviours.

People may come to 13 Alexandra Gardens as part of their care pathway. Either moving from their community placement or the family home because they require more structured care and support.

You will work alongside a multidisciplinary team to help deliver care to service users and supporting them to achieve personalised outcomes and support.

What you will get

• Annual salary of £18,954
• The equivalent of 25 days annual leave - inc Bank Holidays – plus your birthday off!
• Free meals
• Wellbeing support and activities to help you maintain a great work-life balance.
• Career development and training to help you achieve your career goals.
• Pension contribution to secure your future.
• Life Assurance for added peace of mind.
• Enhanced Maternity Package so you can truly enjoy this special time.

There is also a range of other benefits including retail discounts, special offers and much more.

About your next employer:

You will be working for an established, stable and agile company with over 8,000 employees and a unique approach to the delivery of care. With a network of over 90 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move.

Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally.

Elysium Healthcare follows safer recruitment of staff for all appointments and is a Disability Confident employer, committed to inclusive and accessible recruitment. It is a requirement that all staff understand it is each person’s individual responsibility to promote and safeguard the welfare of service users. All candidates will be subject to a DBS disclosure.

Job Title: Floating Support Worker

Assignment Duration: 2-3 months

Location: Borough of Hounslow, Office based East Hounslow

Pay: £14.40+holiday pay = £16.14 per hour or £18.00 umbrella per hour

Hours: Monday - Friday, 09:00-17:00

Travel expenses during shift are covered

Enhanced DBS required - must be issued within the last 12 months or on the update service

Overview:

We are seeking a dedicated Floating Support Worker to work within a new service aimed at providing essential warp-around support to vulnerable residents in the Borough of Hounslow. This temporary role offers a unique opportunity to be a part of a new team of 20 experienced staff members including two team leaders and the service manager. Delivering crucial assistance to individuals striving for independent living.

The successful applicant will be a part of an experienced team, providing tenancy sustainment advice and independent living skills to those who need it most

Duties:

• Oversee a case load of 30 varying support needs clients.
• Organising your week by booking appointments with each client.
• Writing up the monthly and weekly reports using clear written communication.
• Helping your clients with budgeting, advising around what they can afford and how to get the most out of their financial position.
• Help each client maintain their tenancy, reporting any damages, help each client keep on top of their financial responsibilities.
• Support clients emotionally.
• Empower you clients and encourage them to take up hobbies, attend appointments and apply for work, education, or training.
• Promote independence and teach life skills to enable clients to move on out into an independent lifestyle.

If you feel the above opportunity is missing your application, then apply now!

Or refer someone! Each successful referral will earn yourself a £70 Love to Shop voucher!

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

Service Care Solutions are looking for a Multi Skills Construction Tutor to work within the Prison Service on a permanent basis.

Annual Salary: £30,722.81 to £37,059.79

Location: Hounslow and Sutton

We are seeking a Multi Skills Construction Trainer to deliver vocational training within the Offender Learning Sector. This role is an exceptional opportunity to make a profound impact on individuals' lives by equipping them with the necessary skills for future employment. If you possess extensive industry experience and a passion for teaching, we encourage you to apply, even if you do not hold a formal teaching qualification.
Responsibilities:

• Deliver high-quality vocational training in Multi Skills Construction across multiple sites.
• Engage with small groups of learners, preparing them for industry employment.
• Develop learners' practical and theoretical skills, with a strong emphasis on health and safety standards.
• Collaborate with industry professionals to provide employment insights and inspire learner ambitions.
• Manage live projects to enhance the educational experience.
• Create tailored learning plans to meet individual learner goals and ensure readiness for employment.

Required Skills & Qualifications:

• At least 2 years of professional experience in Multi Skills Construction.
• Level 2 qualification in Literacy and Numeracy.
• Assessor and teaching qualifications are desirable.
• Ability to secure, hold, and maintain a clean, enhanced Disclosure and Barring Service (DBS) check.

Benefits:

• Early finish on Fridays.
• A rewarding role within an educational setting.
• Weekday working schedule to support work-life balance.
• Professional development support, including the pursuit of teaching qualifications.

If you are interested in this role or want further discussion, please contact Lewis O'Donnell either via email: lewis.odonnell@servicecare.org.uk or tel: 01772208962. Alternatively, if you have any friend or colleagues that might be interested, please feel free to refer them as we a have a referral scheme in place of up to £250.

The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

Job Description

• Service – serve food and beverages to customers in a friendly and professional manner. Ensure that customer needs and requests are efficiently and effectively addressed
• Customer Service - provide excellent service by being attentive to customer needs at every point on their customer journey. Answering questions and addressing any concerns or issues in a friendly manner, while creating an inviting and enjoyable area
• Teamwork - collaborate with all other staff to ensure the smooth flow of operations and support and contribute to creating an inclusive and safe working environment
• Adherence to Regulations - comply with health and safety regulations, as well as any specific food service or catering guidelines established on location
• Cleanliness - maintain cleanliness and hygiene standards in the restaurant and servery areas

Company Description

Title: Food Service Assistant

Location: Heathrow

Salary: £12.25

Benefits:

• 28 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 week’s enhanced maternity leave
• Secondary career leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our HAPI app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

Do you have a passion for providing genuine hospitality and impeccable service? Are you a collaborative team player? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Food Service Assistant who strives to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.

We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

If you are a Food Service Assistant who thrives on delivering extraordinary experiences, loves to be part of a harmonious and collaborative team, we would love to hear from you!

Qualifications

• Ability to obtain an airside ID (5 years referencing & DBS)
• Have a contagious passion for food and/or customer service
• You draw satisfaction from working within a collaborative and inclusive team environment
• Ability to adapt to challenges and opportunities with a solution-oriented perspective
• Previous experience in a similar role, especially in the food service industry, is often a plus
• Some knowledge of food safety and sanitation practices
• Works according to the BaxterStorey core values

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce.

The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.

And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Proud member of the Disability Confident employer scheme

Tradewind are working with a specialist primary school in Hounslow. This school are looking for a Teaching Assistants and Learning Support Assistants to join their supportive and inclusive team. This school caters to pupils with special education needs including ASD, ADHD and additional learning needs.

The successful candidate will be responsible for supporting the development of students, building their curriculum and social skills and promoting a positive education environment. The school is easily accessible by public transport with clear links on the train or bus.

To join us and be successful in this role you will need to:
- Hold previous experience working within SEN (desirable)
- Enhanced DBS Disclosure, Overseas Police Clearances (if applicable) and professional reference checks
- CV must cover the last 10 years of employment history where possible
- Legal right to work in the UK

Tradewind are renowned for offering top rates of pay, more CPD than any other agency- including free access to The National College, great referral bonus and termly networking & social events.

Alternatively hit the apply button and we will contact you accordingly.

Hounslow Jamia Masjid is looking for a religious worker with sufficient knowledge of Quran and Sunnah as per the Sunni school of thought.

The applicant must have 3+ years experience.

Salary will be negotiable.

Location:
Hounslow Jamia Masjid and Islamic Centre, TW4 5HU UK

Job will be described upon the contact either by email, post or telephone

How to apply
Applicants should send a full CV and copies of certificates translated into English if applicable as soon as possible.

Please send a CV and a covering letter via email to gen.secretary@hounslowmasjid.co.uk

or

by post addressed to:
Hounslow Jamia Masjid & Islamic Centre
367 Wellington, Road South,
Hounslow, Middlesex
TW4 5HU

To work as part of the multi-disciplinary team in order to deliver support to individuals in the RDP, ARC Hounslow and the Addictions directorate, and supporting the interventions used in these services. To use personal, experiential knowledge and to share lived experience, as appropriate to the peer role, in building safe, trusting relationships with named service users. To model/mentor a recovery process and demonstrate self-management skills and techniques, using own experience of recovery. To assume a coaching role supporting service users in developing personal recovery plans; this can be delivered individually or in groups. To empower and enable each individual service user, in a non-directive, non-prescriptive way, to discover and make use of their own strengths and to build and strengthen positive connections with their peers, networks and wider communities. To skilfully use personal experience of recovery to help motivate service users. To provide opportunities for service users to direct their own recovery process. To support service users to identify and overcome fears within a relationship of empathy and trust. To act as a role model to service users to inspire hope, share life experiences and lessons learned as a person in recovery. To contribute to the assessment, planning, implementation and review of care with the multi-disciplinary team. To work together with the service user and where possible their carers/supporters in the drawing up of care plans, encouraging and motivating service users to take an active role in their own care plan. To assist individuals in managing their substance use on a day-to-day basis including providing support with activities of daily living such as care of self, budgeting, personal care, caring for their home and leisure activities. To assist in the development and implementation of educational and peer facilitated support groups and activities which complement the day, individual and community programmes. To accompany service users to appointments, therapeutic or social community-based activities as appropriate. To respect, acknowledge and support service users as they describe and make sense of their experiences. To hand over issues of risk, safety and safeguarding, having explained this first to the service user, following locally agreed procedures for risk and safety management. To signpost to various resources, opportunities and activities within the Trust and in communities to promote choice and informed decision making. To positively promote and support independent living for service users in the community by maintaining extensive knowledge and links with community resources and actively supporting service users to access them e.g. in relation to employment, community living and leisure. To respect and support the diversity of experiences and backgrounds that people bring to the peer support relationship, enabling service users to build connections and relationships, and access resources and strengths found in the range of communities with which they identify and belong. To accept and respect service users personal beliefs, uniqueness and identity. To support service users in seeking to connect/reconnect with family, friends, significant others and in learning how to improve or eliminate unhealthy relationships. To assist service users to maintain a connection with their life outside of services. To support the team in promoting a recovery orientated environment by identifying recovery-focused activities and imparting information and education as required.

This is an excellent opportunity to be part of an established, dynamic and friendly service. We are seeking an enthusiastic and motivated individual who would be committed to working within a multi-disciplinary team (MDT) to support the recovery of individuals accessing ARC Hounslow.

As an integral and highly valued member of the multi-disciplinary team, the PSW will provide formalised peer support and practical assistance to service users in addictions services for them to regain control over their lives and their own unique recovery journey.

Through sharing the wisdom of own lived experience, the PSW will inspire hope and belief that recovery is possible in others. Within a relationship of mutuality, they facilitate and support information sharing to promote choice, self-determination and opportunities for the fulfilment of socially valued roles and connection to local communities.

The PSW will take a lead role in embedding recovery values within the service setting in which they work, alongside peer mentor support workers from other agencies in the Addictions field and act as an ambassador of recovery for the Addictions Directorate with external agencies and partner organisations.

The PSW will promote their role, through the provision of information and a range of learning opportunities for the multidisciplinary teams and others across the Addictions Directorate.

As a core member of the multi-disciplinary team, the PSW will work with service users on a 1:1 and/or group basis. They will also have the opportunity to co-work with other colleagues.

The PSW will support the co-facilitation of Recovery College courses, some of which may include co-facilitation of Recovery Snapshots.

The PSW will develop partnership working within the local community as well as with 3rdSector peer networks.

The Addictions Directorate with Central & North West London NHS Foundation Trust is a large, well-established provider which offers a wide range of specialist NHS drug and alcohol treatment interventions to the diverse and multicultural populations in Central and North West London. Our Drug and Alcohol services include 7 community services. We also run a National Gambling Service and a Club Drug Clinic.

Our substance misuse services are dedicated to helping reduce the harm caused by substance misuse dependency; helping people overcome their dependency on substances and helping clients and their families rebuild their lives and enable recovery. We are committed to working in partnership with other providers and service users in local systems of treatment and recovery.

The Addictions Recovery and Clinical Centre (ARC) provides the Prescribing and Recovery Day Programme (RDP) service for the London Borough of Hounslow within the Hounslow Partnership. The RDP provides a weekly, abstinence-based group therapy programme for clients with addiction problems. This evidence-based programme provides a variety of psychosocial interventions, both group and individual, in collaboration with a strong peer and service user presence on the team.

CNWL is committed to providing high-quality, evidence-based treatment options and is a learning organisation which promotes staff competence and training and values clinical governance, audit and research.

· To work as part of the multi-disciplinary team in order to deliver support to individuals in the RDP, ARC Hounslow and the Addictions directorate, and supporting the interventions used in these services.

· To use personal, experiential knowledge and to share lived experience, as appropriate to the peer role, in building safe, trusting relationships with named service users.

· To model/mentor a recovery process and demonstrate self-management skills and techniques, using own experience of recovery.

· To assume a ‘coaching’ role supporting service users in developing personal recovery plans; this can be delivered individually or in groups.

· To empower and enable each individual service user, in a non-directive, non-prescriptive way, to discover and make use of their own strengths and to build and strengthen positive connections with their peers, networks and wider communities.

· To skilfully use personal experience of recovery to help motivate service users.

· To provide opportunities for service users to direct their own recovery process.

· To support service users to identify and overcome fears within a relationship of empathy and trust.

· To act as a role model to service users to inspire hope, share life experiences and lessons learned as a person in recovery.

· To contribute to the assessment, planning, implementation and review of care with the multi-disciplinary team.

· To work together with the service user and where possible their carers/supporters in the drawing up of care plans, encouraging and motivating service users to take an active role in their own care plan.

· To assist individuals in managing their substance use on a day-to-day basis including providing support with activities of daily living such as care of self, budgeting, personal care, caring for their home and leisure activities.

· To assist in the development and implementation of educational and peer facilitated support groups and activities which complement the day, individual and community programmes.

· To accompany service users to appointments, therapeutic or social community-based activities as appropriate.

· To respect, acknowledge and support service users as they describe and make sense of their experiences.

· To hand over issues of risk, safety and safeguarding, having explained this first to the service user, following locally agreed procedures for risk and safety management.

· To signpost to various resources, opportunities and activities within the Trust and in communities to promote choice and informed decision making.

· To positively promote and support independent living for service users in the community by maintaining extensive knowledge and links with community resources and actively supporting service users to access them e.g. in relation to employment, community living and leisure.

· To respect and support the diversity of experiences and backgrounds that people bring to the peer support relationship, enabling service users to build connections and relationships, and access resources and strengths found in the range of communities with which they identify and belong.

· To accept and respect service users’ personal beliefs, uniqueness and identity.

· To support service users in seeking to connect/reconnect with family, friends, significant others and in learning how to improve or eliminate unhealthy relationships.

· To assist service users to maintain a connection with their life outside of services.

To support the team in promoting a recovery orientated environment by identifying recovery-focused activities and imparting information and education as required.


This advert closes on Wednesday 7 Aug 2024

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