Total 332 Customer Service job vacancies in Glasgow, Glasgow, G2 4QY

Live-in carer
Up to £140 per day*

We’re looking for live in care assistants to join our wonderful team in Scotland. At The Good Care Group Scotland we think there’s nowhere better for those who want to make a real difference. Here, we value your skills, respect your choices, and are committed to supporting you. Together, we’re improving the lives of those in your local area, one meaningful step at a time, by delivering outstanding care in Scotland.

Why we think there’s nowhere better:
- We offer a choice of work pattern, so you can choose the rota that works best for you
- All UK travel expenses covered whilst in placement
- Annual salary review
- We aim to place you with a client within a 50 mile radius of your home to avoid travel disrupting your time off
- We won the End of Life and Palliative Care Practice award by Scottish Care in 2023
- Free PVG for Scotland and free DBS if working in the north of England
- Pay based on your care experience, plus bank holiday enhancements and a workplace pension
- Funded Blue Light Card - giving you access to discounts
- Ongoing training and development, including level 2 diploma in working in care services and a level 3 award in awareness of dementia
- Face to face induction training (with hotel accommodation and contributions to your travel included)
- Peer to peer support as part of our buddy scheme
- Employee Assistance Programme offering confidential advice and support
- An online Carer Community to stay connected, share advice and best practice
24/7/365 support from our central team
- 96% would recommend working with us to others (source: Glassdoor)
- ‘Excellent’ rated Care Inspectorate team supporting you, 24/7, 365 days a year

What does a live-in carer do?
As a live-in care assistant in Scotland, you’ll provide personalised care that enables clients to stay in their own homes. We offer flexible rota patterns to help you balance work and personal life, and we welcome carers with at least six months of professional experience. You’ll stay with your client during your chosen rota pattern, caring for one person (or sometimes a couple) and following a tailored care plan. Duties include daily activities, personal care, condition management, and household tasks. You’ll typically work an average of 8–10 hours per day, with daily rates based on hours worked.

About you:
You’ll be someone who’s happy to talk, laugh and enjoy time with our clients, assisting them in their activities and encouraging them to live life to the full.
You might already be working as a live-in carer, or you might have professional experience as a support worker, care assistant in a residential or domiciliary care setting, or you might be a HCA working with the NHS. If you share our passion for quality care, we’d love to hear from you.

We’re looking for the following skills and experience:
- At least 6 months’ professional care experience gained in any care setting
- You must be able to provide us with proof of your right to work in the UK. We cannot assist with any sponsorship or visa requests – including those applying for a health and social care visa.
- You must be flexible to travel to your client placement (UK travel expenses covered)

*Pay will vary depending on your experience, the average daily hours worked and your chosen rota pattern.

The Good Care Group is part of a family of home care brands in the UK, including Oxford Aunts, Prestige Nursing & Care and Comfort Keepers (Ireland).

Please note any successful applicants for this role will be required to complete an Enhanced DBS and PVG check for working with adults. It is a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable groups Act 2006) to apply for roles that require them to work unsupervised with that particular group.

I am currently recruiting for an Customer Support Administrator to join my client in Paisley, where you will work within a Housing association, on an ongoing temporary contract. This will be office based and there is parking available on-site.

You will be based in the office working Monday - Thursday 8:45am - 5pm and a Friday 8:30am - 3:30pm, working a 37.5 hour week. The hourly rate for this role will be £13.85 per hour, with the annual salary being £27,000.

You will be responsible for:

• Organising the service operatives and contractors to undertake work in new home plots
• Ensure there is an accurate log of all home investigations or notes so that all cases are kept up to date and can be actioned appropriately
• Managing the CRM's diaries, to ensure that clients complaints are being dealt with appropriately and in a timely manner
• Email inbox management regarding any home inquiries
• You will be responsible for the collation and management of information and data and the escalation of customer issues where appropriate
• Liaise with relevant departments regarding customer complaints or queries

Experience working with confidential data and having a high attention to detail is a must. Experience using Dynamic 365 is also a desirable.

You must have experience within a Facilities Management/Coordinator/ Housing background to be considered for this role.

If you are available to start immediately, please apply now or contact me for more information on alice.barr@search.co.uk

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

About The Role

As a Senior Care Assistant at HC One, Kindness will be at the core of everything you do. It touches upon every aspect of our Dementia, Nursing, Residential and Specialist care homes. Every single person who works here understands that our residents are people just like them with their own stories to tell. And, by joining us, you’ll have a wonderful opportunity to give something back to those people.

For you, that will mean planning and implementing the kind of care that will give our residents a real sense of security, dignity and independence. You will get to know our residents and their families – helping to ensure we deliver truly personalised care plans. Leading a team of Care Assistants, you will be responsible for maintaining the highest standards of care and you’ll be a real influence on the rest of the team. Whether you are showing someone how to use a walking frame, helping someone at the end of their life to eat a meal or talking to a resident’s family on the phone, you’ll do so with a sense of kindness, above anything else. Assisting the Registered Nurse and Care Manager, you will be involved in providing essential physical and mental stimulation through a range of social and recreational activities, as well as administering medication.

One of your key responsibilities as Senior Care Assistant is to maintain accurate records of the job you do and build strong relationships with the rest of your team.

About You
Ideally, you’ll have completed a Level 2 Diploma S/NVQ in Health and Social Care and are prepared to work towards Level 3 qualification in Health and Social Care or equivalent, a background in person centered care planning and knowledge of caring for people with dementia. What’s essential, though, is your brilliant positive energy and natural ability to get along with people. You’ll know what good record keeping looks like and be able to manage your time effectively. And, whenever you communicate with a resident or co-worker, you’ll be truly considerate and kind.

Safeguarding is everyone’s responsibility and therefore it is important that you are able to recognise the signs which may indicate possible abuse, harm or neglect in its different forms and know what to do if there are any concerns. All colleagues are required to attend safeguarding training appropriate to their role and to undertake additional training in associated areas. You also have the ability to seek appropriate advice and report concerns, including escalation if action is not taken.



About The Company
We’ll provide full training, so it’s a great opportunity to learn something new. In return, you will enjoy access to a huge variety of benefits and services to support your physical and psychological well-being and throughout your career as a Senior Care Assistant we will invest in you, and you will enjoy additional support and benefits including:

- Paid Enhanced DBS/PVG
- Hourly rate is subject to experience and qualifications
- Free uniform
- During a shift of eight hours or more a nutritious meal will be available
- Company pension scheme
- 28 days annual leave inclusive of bank holidays
- Group life assurance cover
- Wagestream - financial wellbeing and flexible access to pay as you need it
- Award-winning learning and development and support to achieve qualifications.
- GP online - a service providing around the clock GP consultation via an interactive app - available to you and your children under 16
- An opportunity to learn from experienced colleagues as part of an outstanding and committed team.
- Colleague discounts – Access to over 1600 high street discounts including carefully selected discount partners.
- Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues
- Excellent recognition schemes such as ‘Kindness in Care’ and Long Service Awards
- An attractive refer a friend scheme of up to £1000 per referral, depending on the role

We are passionate about ensuring that our current and future Colleagues can be their true selves, and that our workforce represents the communities we serve. We prioritise inclusive working practices and invite applicants from all backgrounds into our HC-One family and we are committed to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one.

#HCOneJobs

We are looking for a Delivery Driver to join the Glasgow branch (G41):

Join one of the UK’s leading distributors of electrical products and solution providers with 250+ branches nationally with a core value to develop talent & internal progression.


- Competitive Salary
- Contracted to 40 hours per week
- Monday – Friday, 04:30 – 13:30 – No weekends or Bank holiday working
- 33 days annual leave (including bank holidays) + Birthday Day off
- Comprehensive health & wellbeing support programme, long service awards & key milestones
- Benefits: Enhanced family leave benefits, Agile working, Training academy, Buy and Sell annual leave, Free virtual GP service, accessible 24/7& Staff discount on webshop & discounts in high-street stores.


Ready to take your driving career to the next level?

Join us as an experienced delivery driver , your day will start by loading vehicles for dispatch, followed by making 8-15 local deliveries across Glasgow. After hitting the road, you'll support the Transport Supervisor with route planning and ensuring driver compliance.

This is a fantastic opportunity to not only keep driving but also get hands-on experience in logistics and transport management. If you're passionate about driving, customer service, and keen to grow in the transport industry, we want to hear from you!

Delivery Driver - Must Haves:

- Hold a Valid In-date Full UK Drivers Licence
- Not have more than 3 points on licence
- Be over the age of 21 years old
- Customer focused with a great eye for detail

PLEASE APPLY ONLINE TODAY and a member of the team will be in contact.

Suitable for: Delivery Driver, van driver, multi drop driver, courier, 3.5t driver, warehouse/driver

Our client believes that this role does not meet the criteria to be considered within the Home Office Shortage Occupation list. Therefore, they will not support an application for visa sponsorship and all applicants for this role must have an unrestricted right to work in the UK.

Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy

Proud member of the Disability Confident employer scheme

We have an exciting opportunity for a Maintenance Operative to join our team.

Our Maintenance Operatives are responsible for ensuring that our properties are maintained to the correct level, and any works that need to be carried our are done in line with specific timescales. Duties include:

- Ensure a high standard of workmanship when carrying out maintenance repairs to the Home.
- Inform the Maintenance Coordinator of any faults that may incur significant expenditure or require a specialist contractor.
- To liaise daily with Maintenance Administrator to ensure that daily whereabouts are adhered to and to inform of any problems relating to prepared diary.
- To ensure that all necessary paperwork is completed correctly and legibly and issued to the Maintenance Administrator in accordance with Voyage policy.
- To be contactable by phone daily between 8:00am and 6:00pm to discuss any issues.
- Hours of work are 37.5 per week. Work starts at 8:00am by travelling to Voyage property. Work ends at 4:00pm when leaving Voyage property and travelling home.
- It may be a requirement to occasionally stay overnight (in Hotel), at the discretion of the Maintenance Coordinator, to facilitate works at Homes further away than an acceptable travelable distance.
- Communicate all potential additional maintenance work with Service Manager to establish the level/schedule of work required.
- Maintain positive working relationships with service users, staff and visitors by being considerate, courteous and presenting a clean and tidy appearance.
- Use materials in order of date of purchase to minimise wastage and to ensure that when purchasing materials, value for money is obtained.
- Keep any designated work/storage areas clean and tidy, with regard to relevant health and safety requirements, including ensuring that COSHH materials stored correctly in accordance with COSHH procedures
- Occasional attendance at homes/services as required to load and unload furniture items and/or domestic appliances.
- To attend any training that Voyage consider applicable.

- Maintain a working knowledge of the operation of the following services in each home/service

- Emergency lighting systems where applicable, fire panels, break glasses and fire doors.
- Lighting – re-fixing or replacement of fittings including emergency lighting
- Electrical repair/replacements within the scope of Part P
- Plumbing system including waste outlets, taps, sanitary ware, unblocking of drains, toilets etc
- Laundry equipment including connecting and disconnecting of machines, including plumbing in of replacement machines as necessary and removal from site of redundant equipment

- Comply with the company’s Equal Opportunities Policy.
- Carry out duties in compliance with the Health and Safety at Work Act 1974 and subsequent Health and Safety legislation, and the Company’s General Health and Safety Policy Statement.
- As a term of your employment, you may be required to undertake other duties appropriate to your post, and/or hours of work, as may reasonably be required of you, at your initial place of work or at any other of the company's establishments.
- This is a description of the job as it is at present. The company may from time to time review and update employees' job descriptions to ensure that they continue to relate to the job or to proposed changes to the job. The company aims to reach agreement on reasonable changes, but if this is not possible, the company reserves the right to insist on changes to your job description after consultation with you.

Regional Support Manager- Nursing Homes
Scotland
Circa £65,000 plus car

An exciting & rare opportunity has become available to join a forward thinking & progressive organisation as a Regional Support Manager for their homes based in Scotland.

What makes a successful Regional Support Manager?

A nurse with an active PIN (RGN/RNLD/RMN) or exceptional experience in Nursing homes & an abundance of Nursing Home Management or peripatetic Home Manager experience. You will have a proven track record of turnaround experience (CI) and be passionate about supporting others to achieve mutual goals in an elderly Nursing Home setting . You will be forward thinking, a team player & be dedicated to providing the highest levels of care to residents at all times with a high level of knowledge on CI & all relevant Health & Social policies & procedures.

This role requires Nursing home experience therefore applications from supported living/domiciliary care/housing association management will not be considered.

What is the day to day role of the Regional Support Manager?

The primary role of the Regional Support Manager is to support the Home managers in their remit. This includes supporting them through CI inspections, people management, disciplinary matters, auditing & a general support for any issues that arise in the homes, you will be the first point of contact & the go to' person for every home manager that you will support.

As part of the role you will work from home along with travelling to the homes which are predominantly located in the Ayrshire/Glasgow area.

What do you get in return?

• Highly competitive salary of circa £65,000
• A bonus scheme
• Generous holiday allowance
• Pension scheme
• Car Allowance/mileage
• An excellent work/life balance
• Fantastic career progression opportunities
• An in-depth training & induction programme
• Management of your own diary
• The opportunity to join a growing & supportive organisation

For more information you can contact Michaela@Purosearch on:
• Call on 01904 570050
• Text on 07537416820- this number is only for texting and cannot accept calls. If you do decide to pop us a text, please add your name!
• Email m.powell@purosearch .com
• Linkedin- https://www.linkedin.com/in/michaela-powell-581ab910a/

**Position: Customer Service Advisor**
**Type: Full-Time, Permanent**
**Hours: Monday - Friday, 9 AM - 5 PM**
**Salary: £22,800 - £26,000**
**Start Date: 9th December**

Are you passionate about delivering outstanding customer service? Do you thrive in a customer-focused environment? If you're seeking a rewarding and challenging role, we want to hear from you!

We are currently recruiting Customer Service Advisors for our esteemed banking client, located in the vibrant heart of Glasgow.

**Key Responsibilities:**
- Handle inbound calls from customers
- Address banking queries and concerns with care
- Assist customers with their claims
- Provide exceptional customer service
- Navigate various systems to deliver efficient solutions

**What We Offer:**
- Comprehensive training and ongoing professional development
- Generous holiday allowance of over 7 weeks
- Performance-based annual bonus
- Attractive discounts on our services
- Opportunity to purchase company shares

**Skills:**
- Excellent communication skills
- Proficient with IT systems
- Empathetic and customer-centric approach
- Strong customer service skills
- Ability to meet KPIs

If you're ready to make a positive impact in the world of customer service, apply now to join our team!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

**Position: Customer Service Advisor**
**Type: Full-Time, Permanent**
**Hours: Monday - Friday, 9 AM - 5 PM**
**Salary: £22,800 - £26,000**
**Start Date: 9th December**

Are you passionate about delivering outstanding customer service? Do you thrive in a customer-focused environment? If you're seeking a rewarding and challenging role, we want to hear from you!

We are currently recruiting Customer Service Advisors for our esteemed banking client, located in the vibrant heart of Glasgow.

**Key Responsibilities:**
- Handle inbound calls from customers
- Address banking queries and concerns with care
- Assist customers with their claims
- Provide exceptional customer service
- Navigate various systems to deliver efficient solutions

**What We Offer:**
- Comprehensive training and ongoing professional development
- Generous holiday allowance of over 7 weeks
- Performance-based annual bonus
- Attractive discounts on our services
- Opportunity to purchase company shares

**Skills:**
- Excellent communication skills
- Proficient with IT systems
- Empathetic and customer-centric approach
- Strong customer service skills
- Ability to meet KPIs

If you're ready to make a positive impact in the world of customer service, apply now to join our team!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

**Position: Customer Service Advisor**
**Type: Full-Time, Permanent**
**Hours: Monday - Friday, 9 AM - 5 PM**
**Salary: £22,800 - £26,000**
**Start Date: 9th December**

Are you passionate about delivering outstanding customer service? Do you thrive in a customer-focused environment? If you're seeking a rewarding and challenging role, we want to hear from you!

We are currently recruiting Customer Service Advisors for our esteemed banking client, located in the vibrant heart of Glasgow.

**Key Responsibilities:**
- Handle inbound calls from customers
- Address banking queries and concerns with care
- Assist customers with their claims
- Provide exceptional customer service
- Navigate various systems to deliver efficient solutions

**What We Offer:**
- Comprehensive training and ongoing professional development
- Generous holiday allowance of over 7 weeks
- Performance-based annual bonus
- Attractive discounts on our services
- Opportunity to purchase company shares

**Skills:**
- Excellent communication skills
- Proficient with IT systems
- Empathetic and customer-centric approach
- Strong customer service skills
- Ability to meet KPIs

If you're ready to make a positive impact in the world of customer service, apply now to join our team!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

The Home...

Golfhill is organised into four spacious self-contained bungalows each specialising in a different type of care, from dementia support to helping those living with Parkinson’s. The Houses, which also cater for people who may be convalescing or require palliative care, are staffed around-the-clock by our dedicated Colleagues providing the very best person-centred care.

This is a fantastic opportunity for a nurse to work opposite the unit manager in our intermediate care unit - exciting opportunity to support short term admissions and working very closely with the multi disciplinary team

Your Responsibilities…


Leading, supervising and training the care team.
General nursing duties-wound care, general observations, blood sugar testing etc.
Being responsible for ordering, storing and administering medication.
Keeping precise, up to date records.
Maintaining the Resident's dignity and respect at all times.
Having a great relationship with the Resident, their families and any other parties in contact with them-Drs etc.


The Night Shift: 20:00 - 08:00

Our Values…

Care: Do you strive to provide the highest standard of person-centred care?
Compassion: Are you kind and empathetic?
Courage: Are you driven to progress?
Communication: Do you consider yourself a good all round communicator?
Commitment: Are you passionate about excellent care?
Competence: Are you able to work well within a team but also on your own initiative?

In Return we can offer...


NMC pin renewal
Paid breaks
Flexible pay
Free Parking
Competitive pay rates
Paid Family Leave
Free PVG check and uniform
Refer a Friend scheme
Assistance with Revalidation
Skilled training with a qualified Nurse and fantastic opportunities for career development.


We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age

Care | Compassion | Courage | Communication | Commitment | Competence

PRI5

We're hiring in Pollok and Govan!!The Richmond Fellowship Scotland makes a real difference in supporting people with their everyday lives. We have an exciting opportunity to join our Glasgow South Central Housing Support service as Bank Support Practitioner on a bank contract. Our bank contracts will give you flexibility over the days and hours you work. Tell us when you're available and we'll look to give you shifts to fit.You don’t need previous experience in care to join our team as a Support Practitioner as we recruit on values and transferable skills. We provide full training along with the opportunity for you to complete your SVQ.The role:Our Glasgow South Central Housing Support service supports individuals in the Pollock and Govan area, both within their own residential properties and in a core building. We support individuals on an outcome-based programme which will see them grow in confidence and learn life skills to increase their independence. You’ll take an active interest in their hobbies with include going out for walks and to their social clubs, volunteering and shopping. With your help, you’ll enable the individuals to explore new opportunities and reduce social isolation.The people we support require assistance with tasks, such as personal care, homecare and household tasks, medication, meal preparation or support with cooking meals, shopping, managing finances, arranging appointments or accessing their local community.To be an amazing Support Practitioner, we’ll need you to:Have an empathetic and caring natureExcellent verbal and written communication skillsIT literateBe able to work well in a team environment and on your ownGood organisational skills Shift Patterns:Our dedicated team provide tailored support 24/7 and shift patterns include working days, evenings, sleepovers, weekends and bank/public holidays. Benefits:Generous annual leaveCash back and discounts at a variety of high street and online retailersContinuous in-house training opportunities and chances to further your career in social careRefer-a-friend scheme - £150 reward for successfully referring a colleagueEmployee forum - for employees to voice their opinions and give feedback which in turn, allows us to continuously improve as an employerFree Membership of Glasgow Credit UnionHSF Health Care plan, counselling and life works serviceClosing Date: 4/12/24 (we reserve the right to close the advert early)If you are applying via a job board then please be aware that you must submit an application via our website otherwise we will be unable to contact you!All successful Support Practitioner applicants will be given a conditional offer- this is subject to the receipt of satisfactory references and PVG; having a conviction will not necessarily debar you from working in this sector. All new colleagues will be required to register with the SSSC within 3 months of their start date.Schedule 9 Part 1 (1)(1)(a) of the Equality Act 2010 applies to this post.We encourage applications from diverse backgrounds and are committed to creating an inclusive environment for all employees. We welcome applications irrespective of race, ethnicity or national origin, religion, gender, disability, age, marital, parental status or sexual orientation. Our mission is to welcome everyone and create inclusive teams.We celebrate difference and encourage everyone to join us.

We're hiring in Glasgow!!The Richmond Fellowship Scotland makes a real difference in supporting people with their everyday lives. We have an exciting opportunity to join our Hopeman Avenue service as Bank Support Practitioner on a bank contract. Our bank contracts will give you flexibility over the days and hours you work. Tell us when you're available and we'll look to give you shifts to fit.You don’t need previous experience in care to join our team as a Support Practitioner as we recruit on values and transferable skills. We provide full training along with the opportunity for you to complete your SVQ.The role:Hopeman Avenue is a registered care home based in Arden (5 mins from Silverburn shopping centre). The service provides support to eight adults with mental health support needs within a purpose-built care home on one level.We focus on fun and opportunities for people to be fully involved within the surrounding communities and take advantage of any activities and opportunities for people to learn what they want in their life and pursue this, with support.The people we support require assistance with tasks, such as personal care, homecare and household tasks, medication, meal preparation or support with cooking meals, shopping, managing finances, arranging appointments or accessing their local community.To be an amazing Support Practitioner, we’ll need you to:Have an empathetic and caring natureExcellent verbal and written communication skillsIT literateBe able to work well in a team environment and on your ownGood organisational skills Shift Patterns:Our dedicated team provide tailored support 24/7 and shift patterns include working days, evenings, sleepovers, weekends and bank/public holidays. Benefits:Generous annual leaveCash back and discounts at a variety of high street and online retailersContinuous in-house training opportunities and chances to further your career in social careRefer-a-friend scheme - £150 reward for successfully referring a colleagueEmployee forum - for employees to voice their opinions and give feedback which in turn, allows us to continuously improve as an employerFree Membership of Glasgow Credit UnionHSF Health Care plan, counselling and life works serviceClosing Date: 4/12/24 (we reserve the right to close the advert early)If you are applying via a job board then please be aware that you must submit an application via our website otherwise we will be unable to contact you!All successful Support Practitioner applicants will be given a conditional offer- this is subject to the receipt of satisfactory references and PVG; having a conviction will not necessarily debar you from working in this sector. All new colleagues will be required to register with the SSSC within 3 months of their start date.Schedule 9 Part 1 (1)(1)(a) of the Equality Act 2010 applies to this post.We encourage applications from diverse backgrounds and are committed to creating an inclusive environment for all employees. We welcome applications irrespective of race, ethnicity or national origin, religion, gender, disability, age, marital, parental status or sexual orientation. Our mission is to welcome everyone and create inclusive teams.We celebrate difference and encourage everyone to join us.

Working hours: 40 hours per week
Interview Date: To be confirmed
The Salvation Army provides support and emergency accommodation for homeless adults within the Glasgow Area. We are looking to recruit a highly motivated Person to join our team in William Hunter House Lifehouse, accommodating 37 male /female adults.
Key Responsibilities:
As such person you will deliver a high-quality support service, which promotes client choice and control and ensure clients learn new skills, make positive life choices and achieve the best possible outcomes. As a Specialist Support Worker, you would work with the wider staff team to share your skills and expertise, which includes developing & promoting our Harm Reduction work

The Specialist Support Worker also works closely with the Addiction Team, delivering Naloxone training and leading group work.
You will maintain records and submit a monthly report on stats and trends.

The successful candidate(s) will be able to demonstrate:

Knowledge of the main support needs of homeless and vulnerable clients
Skills and knowledge in the area of substance use.
Knowledge of the benefit system and an understanding of supported housing funding streams and reporting requirements.
Experience of developing and delivering support services.
Ability to work in close co-operation with colleagues and external agencies to ensure effective provision of multi – agency services.
Understand the principles and application of working in a Trauma Informed way.
Level 3 SVQ qualification or equivalent in a related field or a willingness to work towards.

In order to complete your application please download and read the job profile and any other attachments.
In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.
Appointment subject to satisfactory references, proof of right to work in the UK, Enhanced DBS Disclosure PVG check.
For details of how to prove your right to work in the UK please click here and please note that we are unable to offer sponsorship.
Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration.
We reserve the right to close this advert earlier if we feel that we have received sufficient applications.
Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.

JOB TITLE: Customer Support

SALARY: £23,500

LOCATION(S): Glasgow covering our friendly branches
HOURS: 35 hours a week, including some Saturdays

WORKING PATTERN: Full-time

About this opportunity
Do you want to be part of a team that makes a genuine difference to customers, businesses and communities?

As one of our Customer Support colleagues, you'll learn, grow and develop within an inclusive organisation with genuine values focussed on putting people first.

You could be in one of our branches helping our customers side by side, or working from home, doing your best to help the person at the other end of the line (we also connect via social media, web-chat and remote advice video calls).

You'll learn to make the most of your best talent - helping people. You'll show you care and understand what matters to them and if you don't know the answer then you'll have access to a supportive team that do.

From Day 1 we'll provide all the training and support you'll need. Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, potential hybrid working and a wide variety of career opportunities - you'll find them all here.

About us
From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.

What you'll need

• Crucially, you're a people person - to be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
• The ability to quickly build relationships to give customers a fantastic experience.
• The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity - taking time to resolve queries and giving our customers confidence in the service you're providing.
• The commitment to deliver on your promises and going above and beyond for your customer.
• A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
• If located in in one of our hybrid locations, you will need to meet our Homeworking criteria, for example, a quiet, private room at home, stable internet connection.

To be successful in this role, you will need to be a LBG advocate, an expert in using our mobile app and demonstrate excellent knowledge of our products and services. This will mean you are able to offer fantastic support to our customers. Should you be offered the role, we'd really encourage you to use the app so that you become familiar with it and we'd hope that you use our products as well, if you don't already!."

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive?

Apply today and find out more. (Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.)

Proud member of the Disability Confident employer scheme

Working hours: 40 hours per week
Interview Date: To be confirmed
Working hours: 40 hours per week
Details: Permanent - working days/evenings and weekends
Interview Date: To be confirmed
William Hunter House is an abstinence based supported resettlement accommodation for 37 male and females. We provide effective person centred support on the maintenance of life skills, mental health, addiction, social inclusion, employability and to achieve a better quality of life for homeless adults within the Glasgow Area. We are looking to recruit a Support Worker to join our team.
Key Responsibilities:
As a motivated and dynamic Support Worker you will be responsible for developing and delivering a high quality programme of person centred support which promotes client choice and control. You will ensure that everything you do will be underpinned by our core values, demonstrated within our daily practice and measured against our priorities of Transformation, Integration, Discipleship and Effectiveness.
The successful candidate(s) will be able to demonstrate:

Knowledge of the benefits system and an understanding of supported housing funding streams and reporting requirements.
Knowledge of the main support needs which are commonly faced by homeless and vulnerable clients.
Understanding legislation relation to Health and Safety and safeguarding of clients and staff.
Ensure successful client outcomes which demonstrate quality and effectiveness in all aspects of the programme.

In order to complete your application please download and read the job profile and any other attachments.
In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.
Appointment subject to satisfactory references, proof of right to work in the UK and a satisfactory PVG Scheme disclosure check. Please note that you will be required to pay either for a new PVG Scheme Membership application (£59.00) or for the Scheme Record Update fee (£18.00) if you are already a member of the PVG Scheme.All new employees have to register with the SSSC within 6 months of employment and are responsible for the fee.
For details of how to prove your right to work in the UK please click here and please note that we are unable to offer sponsorship.
Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration.
We reserve the right to close this advert earlier if we feel that we have received sufficient applications.
Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.