Total 8 Customer Service job vacancies in Edinburgh, EH1 1EZ

Job Description

Children, Education and Justice Services

Pupil Support Assistant (Enhanced Support Provision)
Boroughmuir High School

Salary: £24,909 - £25,116 (pro rata for part-time and sessional)
Hours: 27.50 per week, 39 weeks sessional

Are you kind, caring and passionate about supporting children and young people? Do children and young people respond well to your support? Do you have the skills and values to support young people to thrive?

We are looking for an enthusiastic and forward thinking Pupil Support Assistant to join our Enhanced Support Provision team. The Pupil Support Assistant will work mainly within the Boroughmuir High School Wellbeing Hub and other enhanced support provision, supporting a range of pupils with their learning and social, emotional and behavioural needs.

For further information please visit our website at http://boroughmuirhighschool.org or to discuss the post please contact Bruce Munro via admin@boroughmuir.edin.sch.uk

This post is regulated work with children and/or protected adults under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check. Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check. An unconditional offer of employment and commencement in the post will be subject to the outcome of both these pre-employment checks being deemed satisfactory.

We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we’re bringing the best people into our roles, not just in their skills and experience but also in their approach to work.

To help achieve this, we’re changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.

You can find out more on Our Behaviours web page Our Behaviours – The City of Edinburgh Council

Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.

Follow us on Twitter at @edincounciljobs

Proud member of the Disability Confident employer scheme

Job Description

Children, Education and Justice Services

Early Years Practitioner - fixed term until 19/12/2025
Craigmillar Early Years Centre

Salary: £28,046 - £32,010 (pro rata for term time)
Hours: 36 per week, 39 weeks

This post is regulated work with children and/or protected adults under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check. Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check. An unconditional offer of employment and commencement in the post will be subject to the outcome of both these pre-employment checks being deemed satisfactory.

As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we’re bringing the best people into our roles, not just in their skills and experience but also in their approach to work.

To help achieve this, we’re changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.

We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

You can find out more on Our Behaviours web page Our Behaviours – The City of Edinburgh Council

Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.

Follow us on Twitter at @edincounciljobs

Proud member of the Disability Confident employer scheme

Customer Service Representative - Edinburgh Lloyds Banking Group

£21,840 - £23,000 per year

Monday-Friday, 9am - 5pm

Fountainbridge, Edinburgh, EH3 9PE

So, what does the role entail?

You'll join a people and technology-driven business, taking inbound calls from customers about their life assurance, savings, investments, or pension plans. Whether assisting customers plan for retirement, accessing investments, updating personal information, or supporting families during bereavements, you'll ensure a seamless experience during the moments that matter.

Many new colleagues come from contact centres, retail, hospitality, or travel backgrounds, so financial services experience isn't required; comprehensive training will be provided.

We support our colleagues with competitive benefits:

• No weekend working.
• 31 days annual leave (including UK Bank Holidays).
• Annual discretionary bonus eligibility.
• Perks at Work (online discounted shopping).
• Car lease scheme and Jaguar Land Rover discount.
• Cycle to Work scheme and interest-free season ticket loans.
• Annual volunteering day.
• Supportive people policies for the moments that matter in life (Carer's Leave, Foster Leave, Fertility Leave, Retirement Leave).
• Wellbeing programme with health checks, nutritional advice, second medical opinion option, employee assistance programme and mental, physical, and financial support.
• Contributory pension scheme (up to 6% match), Group Life Assurance, and Group Income Protection.
• Personal and career development opportunities within Diligenta.

Join our team if you're…

• Passionate about delivering a seamless customer experience with empathy and respect, with the ability to remain calm under pressure.
• Someone who has excellent listening, verbal and written communication skills and able to simplify complex matters whilst providing outstanding service.
• A problem solver, flexible, and adaptable to changing priorities.
• Comfortable switching between multiple IT applications with attention to detail.
• Proficient in Microsoft Office (Word & Excel).
• Excited to work with great people and create a supportive workplace.
• Passionate about learning and sharing knowledge to enhance skills and develop best practices.

Who is Diligenta?

Diligenta makes a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make. We are dedicated to being there to support customers in the moments that really matter in life and providing the best service every time. Established in 2005, we're proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market.

We deliver exceptional customer service to customers on behalf of well-known brands including Lloyds Banking Group, The Phoenix Group, Standard Life, AVIVA, M&G Prudential and Nest, the UK government's workplace pension scheme. Our unique technology solution enables us to make a positive difference to the lives of over 23 million customers - that's 1 in 3 people in the UK!

Diligenta's innovation spans more than just technology; we look for new ways to innovate in customer service and client satisfaction too. Our ongoing and expected company growth offers opportunities for all our colleagues, and we're excited to welcome new people to be part of our journey.

Diligenta is proud to be a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group.

Support Worker - Thorntree Mill
Salary: £23,844.91 per annum
Job Type: Full time. 35 hours per week
Contract type: Permanent
Info: 28 days annual leave plus 4 public holidays and contributory pension scheme
Location: Edinburgh (Peffermill)
Closing Date: December 2nd 2024. (We reserve the right to close the vacancy early if a suitable candidate is found).

We have a fantastic opportunity for a Support Worker who is passionate about supporting individuals. We are looking for a dedicated and committed individual, who has gained experience within a social care setting. worked with people who are alcohol dependent, have complex (often homelessness related) health needs and are prone to challenging behaviour and episodic poor physical and mental health.

As a Support Worker you will be responsible for ensuring that a high-quality person-centered support service is delivered. provide positive, practical, and emotional support to the residents that promotes choice and encourages personal responsibility. To be an effective Team Player in a challenging environment and establish and maintain efficient professional relationships with a range of external services.

You must possess or be willing to work towards a suitable qualification in line with the SSSC Regulatory Requirements.

For more information, please download the job description by clicking here.

If you are interested in the post, please complete the application form (visit our website here to download: https://rowanalba.org/careers/), and return it as a word document to Jamie Beaton at hradmin@rowanalba.org or by post to 1 Lochrin Square, 92-98 Fountainbridge, Edinburgh, EH3 9QA.

Application Notes:

Please note, CV’s will not be accepted. Please complete the application form by visiting our website (https://rowanalba.org/careers/) and return it to hradmin@rowanalba.org

The successful candidates will be subject to a PVG and reference check.

Please note: We are unable to provide VISA sponsorship.

Job Description

Children, Education and Justice Services

Pupil Support Assistant - Wellbeing Hub
Craigmount High School

Salary: £24,909 - £25,116 (pro-rata for part time and sessional)
Hours: 30 per week, 39 weeks sessional

Opened in the early 1970’s to provide secondary education for the North West area of Edinburgh, Craigmount High School draws its students mainly from the areas served by the following primary schools: Corstorphine, East Craigs, Fox Covert, Hillwood and Roseburn.

The school is co-educational and non denominational and welcomes students from any social, ethnic or religious background in keeping with The City of Edinburgh Council's policies on equal opportunities. We receive a high number of placing requests. We are very proud to be an Inclusion Resource school, with a small number of students in each year-group benefiting from this extra support.

For more information about the school, please visit the website http://craigmounthighschool.co.uk/ or call 0131339 6823.

This post is regulated work with children and/or protected adults under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check. Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check. An unconditional offer of employment and commencement in the post will be subject to the outcome of both these pre-employment checks being deemed satisfactory.

As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we’re bringing the best people into our roles, not just in their skills and experience but also in their approach to work.

To help achieve this, we’re changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.

We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

You can find out more on Our Behaviours web page Our Behaviours – The City of Edinburgh Council

Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.

Follow us on Twitter at @edincounciljobs

Proud member of the Disability Confident employer scheme

Job Description

Children, Education and Justice Services

Support for Learning Teacher - Fixed term until 26/06/2025
Forrester High School

Salary: £33,594 - £50,589
Hours: 14.84 per week (Monday, Tuesday)

The successful candidate will be capable of inspiring students and have a firm belief in the potential of all students.

Forrester High School strives to ensure that all young people have access to tailored learning pathways that meet their needs. We will work closely to ensure our learners know how to progress their learning. This will enable them to gain the skills, experiences and qualifications they need to achieve a successful, positive and sustained destination on leaving school.

The school is firmly committed to raising attainment and promoting achievement. This is a whole school priority in the improvement plan and reflects local CEC and national priorities.

Forrester High School is a state of the art PPP school opened in January 2010. All classrooms are fully equipped to a very high standard.

Since 2012, the school has rolled out iPads to the senior phase to help improve their learning in the classroom and at home. As a 1:1 computing school, all teachers have the latest Apple technology which includes teacher iPads and Apple TV’s in every classroom.

Sports facilities are exceptional and include Games Halls, Gym, Swimming Pool, Fitness Suite, 3G and 2G artificial pitches as well as conventional grass pitches for both rugby and football.

Salaries will be in accordance with the Scheme of Salaries and Conditions of Service for Teaching Staff in School Education.

This post is regulated work with children and/or protected adults under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check. Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check. An unconditional offer of employment and commencement in the post will be subject to the outcome of both these pre-employment checks being deemed satisfactory.

We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

Follow us on Twitter at @edincounciljobs

Proud member of the Disability Confident employer scheme

Job Description

Children, Education and Justice Services

Pupil Support Assistant (Wellbeing Resources)
The Royal High School

Salary: £24,909 - £25,116 (pro rata for part time and sessional)
Hours: 27.5 per week (Monday - Friday), 39 weeks sessional

Based in the West of Edinburgh, The Royal High School is one of the oldest schools in Scotland. It has a strong sense of history, but prides itself on being very much a school of the 21st Century. It is a non-denominational, 6-year comprehensive, with pupils drawn from 4 catchment primary schools: Blackhall, Clermiston, Cramond and Davidson’s Mains. A significant number of placing requests are received each session. Year groups are capped at 220 and the school roll sits around 1260.

The school was the subject of a HMIE inspection in 2007 and local authority follow-through visits in March 2009 and May 2010.

The Senior Leadership Team (SLT) comprises the Rector, four Depute Rectors and the Business Manager.

The current teaching staff complement is 88 FTE with 20 FTE staff other than teachers, including a team of Pupil Support Assistants, who support the integration of pupils. There is an integrated Additional Support for Learning Team combining the former Guidance and Support for Learning teams. In line with the Authority’s integration policies, the school caters for a wide variety of physical, sensory and learning needs. This has been highly successful and forms a key element of our social inclusion strategy.

The school was refurbished in 2004 and enjoys a high standard of accommodation, although social areas are limited and teaching space has to be rigorously timetabled. The facilities are used extensively outside of normal school hours by the school, the RHS Club and the community; the school is designated a Community Sports Hub and the PE facilities were refurbished in 2015 to support this. There is an excellent extra-curricular programme, with partner clubs and staff offering a range of opportunities in which young people can participate. ICT facilities are very good and S3-6 pupils all have access to a 1:1 iPad device to support their learning at home and in school.

The school has positive links with parents, local businesses and the local community. The Parent Council and School Fundraising Group play an important role in the life and work of the school. Meetings are well attended and discussions are always lively and informative. The school is also supported by an active Former Pupils’ Club.

For more information about the school, please visit the website https://royalhigh.wordpress.com/ or call 0131 336 2261.

This post is regulated work with children and/or protected adults under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check. Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check. An unconditional offer of employment and commencement in the post will be subject to the outcome of both these pre-employment checks being deemed satisfactory.

As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we’re bringing the best people into our roles, not just in their skills and experience but also in their approach to work.

Requirements

To help achieve this, we’re changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.

We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

You can find out more on Our Behaviours web page Our Behaviours – The City of Edinburgh Council

Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.

Follow us on Twitter at @edincounciljobs

Proud member of the Disability Confident employer scheme

Job Description

CF Children, Education and Justice Services

Support For Learning Teacher
Davidson’s Mains Primary School

Salary: £33,594 - £50,589 (pro-rata for part time)
Hours: 22.74 per week - Tuesday-Thursday

Davidson’s Mains Primary is a non-denominational school situated within the Royal High School catchment area in the north west of Edinburgh.

The staff consists of a Head Teacher, two Depute Head Teachers, a Principal Teacher, 22 class teachers, 2 part time Additional Support for Learning Teachers and a part-time Specialist Teacher of PE and instructors of violin, cello and brass. In the nursery there are 2 Senior Early Years Officers, 4 Early Years Officers, 12 Early Years Practitioners, 5 Early Years Assistants, 2 Early Years Domestics and a part-time administrator. Our support staff includes a Business Manager, School Administrator, Clerical Assistant, Facilities Officer, a Pupil Support Officer, P1 Early Years Practitioner and 16 Pupil Support Assistants.

Strong links have been established with The Royal High learning community. The school has an active PSA and a supportive Parent Council. Children take part in a wide range of sporting and creative activities after school, led by Active Schools Coaches and staff.

We are actively looking to recruit a Support for Learning Teacher to join our Team. The successful candidate will work as part of our dynamic staff team who aim to provide a supportive and inclusive environment where successes are celebrated and best efforts inspired.

Salaries will be in accordance with the Scheme of Salaries and Conditions of Service for Teaching Staff in School Education.

This post is regulated work with children and/or protected adults under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check. Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check. An unconditional offer of employment and commencement in the post will be subject to the outcome of both these pre-employment checks being deemed satisfactory.

We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

Follow us on Twitter at @edincounciljobs

Proud member of the Disability Confident employer scheme