Total 801 Customer Service job vacancies in Chorley, Lancashire

About The Role
There are a few things that we look for in all our Support Workers, we would need you to…

be a good communicator (verbally and in writing)
be patient, confident and enthusiastic about caring for others
be able to use your own initiative
be able to work as part of a team
have flexibility to work a varied shift pattern to provide 24-hour support
share our AFG values
We don’t ask for any other relevant training or previous career in care as full training will be provided – you just need a willingness to learn and develop.

Your pay – our Support Workers receive a rate of £12.00 per hour for all worked hours. Once you are successful for a role with us, full details of your pay will be included in your written offer. As a ‘value based’ employer, the people that work for us genuinely care about the people they support and we are seeking likeminded people to join our AFG family. If you are passionate about caring for others and have a real desire to make a positive difference to the lives of the people we support then we would love to hear from you.

What are you shift patterns?
We work flexible shifts which may include Days, Waking Nights, Sleep ins and Weekends.
About Us
Being a Support Worker at AFG is a hugely rewarding role and could be your first step on a long and happy career in Health & Social Care.

So, what does a Support Worker do?

We have a vision to create a world where amazing people do amazing things every day. Our skilled and experienced teams work with every person we support to create a personalised, outcome-focused plans to achieve their aspirations.

Our Support Workers work in a variety of settings including community-based services (often supporting people in their own homes) to our Independent Hospitals or Adult Care Homes.

One thing that is common across all of our services is a focus on personalised support and tailoring our services to the needs and aspirations of the people we support with a diverse range of care needs (including Learning Disabilities, Physical Disabilities, Mental Health Concerns, Complex Care, Substance Misuse issues to name a few).

We value the people that work with us…

At AFG we recognise the contribution and value that our staff make. We would not be able to provide the life changing support that we do without people like you! In return for your contribution we will support you throughout your career and we provide a wide range of employee benefits, career development (including opportunities to undertake vocational qualifications) and lifestyle support services to ensure that you too feel supported, fulfilled and valued from day one of your employment with us.

Proud member of the Disability Confident employer scheme

About The Role
There are a few things that we look for in all our Support Workers, we would need you to…

be a good communicator (verbally and in writing)
be patient, confident and enthusiastic about caring for others
be able to use your own initiative
be able to work as part of a team
have flexibility to work a varied shift pattern to provide 24-hour support
share our AFG values
We don’t ask for any other relevant training or previous career in care as full training will be provided – you just need a willingness to learn and develop.

Your pay – our Support Workers receive a rate of £12.00 per hour for all worked hours. Once you are successful for a role with us, full details of your pay will be included in your written offer. As a ‘value based’ employer, the people that work for us genuinely care about the people they support and we are seeking likeminded people to join our AFG family. If you are passionate about caring for others and have a real desire to make a positive difference to the lives of the people we support then we would love to hear from you.

What are you shift patterns?
We work flexible shifts which may include Days, Waking Nights, Sleep ins and Weekends.
About Us
Being a Support Worker at AFG is a hugely rewarding role and could be your first step on a long and happy career in Health & Social Care.

So, what does a Support Worker do?

We have a vision to create a world where amazing people do amazing things every day. Our skilled and experienced teams work with every person we support to create a personalised, outcome-focused plans to achieve their aspirations.

Our Support Workers work in a variety of settings including community-based services (often supporting people in their own homes) to our Independent Hospitals or Adult Care Homes.

One thing that is common across all of our services is a focus on personalised support and tailoring our services to the needs and aspirations of the people we support with a diverse range of care needs (including Learning Disabilities, Physical Disabilities, Mental Health Concerns, Complex Care, Substance Misuse issues to name a few).

We value the people that work with us…

At AFG we recognise the contribution and value that our staff make. We would not be able to provide the life changing support that we do without people like you! In return for your contribution we will support you throughout your career and we provide a wide range of employee benefits, career development (including opportunities to undertake vocational qualifications) and lifestyle support services to ensure that you too feel supported, fulfilled and valued from day one of your employment with us.

Proud member of the Disability Confident employer scheme

The Role

Lancaster City Council is looking to recruit highly motivated Resident Support Officers to join the team supporting the most in need in our district.

This team will work with and be managed by the Customer Services Team.

Your duties will include administering the Household Support Fund as well as signposting people to other support within the district. The Household Support Fund is funded by the UK Government to support those in our district who are struggling to afford the essentials.

The role will involve you providing updates on people’s applications in person and over the phone as well as supporting people to provide the correct documentation before the case is sent for assessment. Once a full financial assessment has been carried out by North Lancashire Citizens Advice you will be responsible for processing the awards.

You may also be out and about in the district providing help, advice and support as well as signposting to third party organisations where appropriate.

We are looking for individuals who are self-motivated, organised and can follow procedures as well as being proficient in working with technology and IT.

This post is temporary until 31st March 2025; therefore, we are ideally looking for people who can start quickly.

The hours of work for this position is 37 hours per week, working Monday to Friday. There may be the occasional evening or weekend work required.

The successful applicant will be subject to a basic clearance with the Disclosure and Barring Service.

A full current UK driving licence is desirable but not essential. As a result, you will be required to sign up to the authorised external DVLA driving licence validation organisation that we use to manage and monitor our employees driving licence data. Reasonable adjustments can be made for those who are unable to drive due to a disability.

For internal applicants, this role will be considered for a secondment opportunity. The secondment of an employee from another Service can only take place with the agreement of the Manager of the Service the applicant is contracted to. When this role comes to an end, the successful internal applicant will return to their substantive role.

About You

You will identify with our organisational values of Pride, Ownership, Working Together and Ambition.

Our Benefits

Lancaster is a great place to work, as well as being part of something special you will also benefit from:

Generous annual leave allowance
Local Government Pension Scheme
A range of employee benefits including discounted gym membership, cycle to work scheme, the opportunity to purchase extra time off, as well as discounts on days out, activities and retail.
Lancaster City Council has unanimously declared a climate emergency and will therefore work towards reducing carbon emissions to net-zero by 2030. As part of this role, you will be expected to participate and work towards reducing both carbon emissions and the impacts of climate change.

We are an Investor in People, Forces Friendly employer, and an Armed Forces Covenant committed organisation. We welcome applications from defence reserves and other members of our armed forces community. We are an inclusive employer and welcome applications from all parts of our community.

At Lancaster City Council we aim to have a diverse workforce that is representative of the district that we serve and provide a working environment where each employee feels able to bring their whole self to work. We welcome applications from all sections of our community and provide several supportive and inclusive workplace networks and safe spaces for employees to feel connected. Our workplace wellbeing strategy drives our commitment to staff wellbeing initiatives and ensuring that our organisation is a great place to work for all.

We are a disability confident committed employer.

Please note previous applicants need not apply

Proud member of the Disability Confident employer scheme

Residential Childcare Support Worker

Location: Lancaster

Contract: Full time, permanent

Hours: 40 hours per week

Salary: Basic salary of £23,961.60 with the potential to earn up to £30,681.60 with sleep in shifts.

We are looking for dynamic and inspirational Residential Childcare Support Worker to join our already established Residential Team at Bayview. You'll be working in one of our family feel children's homes in Heysham or rural North Lancaster, with a maximum of four young people per home.

Our service requires individuals who will help guide young people aged 8-18 with social, emotional and behavioural difficulties to success and who are dedicated to supporting our ethos. As well as this, you will support in providing a safe, secure, homely and positive environment for the children and young adults in the home so that their lives are progressively improved. All our homes are rated 'Outstanding' or 'Good' by Ofsted so as such we would need individuals to continue improving and developing the quality, image and reputation of the Home.

It is a requirement that you undertake & complete your Diploma Level 3 in Working with Children & Young People or Level 4 Children, Young People and Families practitioner Apprenticeship within 2 years if you do not already possess this.

You must also hold a full UK driving license.

Benefits

• Competitive Salary plus up to £6720 in sleep in payments (average of 6-8 sleep ins per month at £70 per sleep in)
• Regular Supervisions
• Company pension
• Access to our Exchange Employee Discount Scheme
• Access to wellbeing programmes via our Exchange Provision
• Comprehensive training programme, followed by a comprehensive and ongoing CPD Programme
• Promotion opportunities

Principal Accountabilities

• To carry out his or her duties as a Childcare Worker and Key Worker so that the National Standards, laid down by Ofsted, are consistently exceeded.
• To ensure that the highest possible standard of childcare is provided to the children who are resident in the Home.
• To purposefully and systematically improve the lives of all the young people who are resident at the Home.
• To build and maintain positive and effective working relationships with family, friends and any other external body, as requested by the Registered Manager.
• To contribute to the building and maintenance of a culture of trust and mutual respect between all involved in the Home, both children and members of staff.

The Provision of Childcare

• The Childcare Worker contributes to the development of appropriate and high quality care plans for each young person.
• All legal requirements, Ofsted standards and the policies and procedures of Bay View Childcare are adhered to at all times.
• Any feedback received from residents, family, friends, placing authorities and any other relevant parties is religiously noted and communicated to the Registered Manager and Deputy Manager by the pre-agreed method.
• The Home is kept clean, tidy, safe and secure at all times.
• The Childcare Worker builds constructive and trusting relationships with the children in the Home, ensuring a full understanding of their personal background and individual needs.
• The Childcare Worker is approachable, friendly and professional, proactively engages with the children and creates an open, positive and inclusive environment so that the children feel that they belong in the Home.
• The Childcare Worker works proactively and constructively with the children, endeavouring to build relationships with them, add to their quality of life and build foundations for future personal success.
• The children are actively supervised and kept safe and the Childcare Worker looks out for signs of unease, frustration and unhappiness and engages with the children as necessary.
• The Childcare Worker is quick to sense, manage and de-escalate any conflict situation which may arise. Any action taken in this respect is in line with the policies and procedures of Bay View Childcare.
• All issues and concerns relating to the children are proactively communicated to the Registered Manager, Deputy Manager and Shift Leader.
• Risk assessments are carried out for all new activities, as requested.
• Pre-activity assessments are carried out for existing activities to ensure that they are able to operate safely and effectively.
• The Childcare Worker is actively involved in activities with the children, doing things with them, very much as a good parent would.
• The Childcare Worker discharges all of his or her responsibilities as a 'Key Worker' and ensures that all of the children are treated as individuals.
• The Childcare Worker is careful to maintain regular and constructive communication with the family and friends of the children for whom he or she is the 'Key Worker'.
• Click apply now to view the full list of duties on our careers portal.

Bay View is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates. The company is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. You must willing to undertake a DBS check at enhanced level if successful for the position.

INDRESMP

Experienced SEN Teaching Assistant, Level 1 / 2) job vacancy situated close to the Darwen area of Blackburn area of Lancashire. Must be experienced / Car Driver Essential.

This is a 12 Month Fixed Term Contract

Benefits
£21K - £22'900 per annum Actual Salary / £11.72 - £12.78 per hour
£24'400 - £26'600 (FTE)
12 Months Fixed Term Contract.
Full-time hours, 40-hours per week, term-time only.
Fully funded support towards further qualifications.
Discount scheme – money off food bills, internet, restaurants, and more.
Health cash plan & employee assistance programme.
Car lease scheme & bike to work scheme.

Criteria
Car Driver Essential.
Must have Level 1 or Level 2 Teaching Assistant Qualification.
Experience working with SEN in a school setting.
Experience of pupils with SEN or SEMH/ASD - essential.
GCSE Maths and English Level 2 or above qualification - essential.
Full UK driving licence and access to your own car – essential.
Employer
You could be joining a specialist high school for young people with special education needs. Every member of the team has a common goal to empower the young people through learning so they can achieve their goals and a positive future in a safe, caring environment.

As their SEN Teaching Assistant, you will be key in supporting the children with their learning and well-being. You will be key in positive behaviour management, personal development, supporting the class teacher, participating in the planning and evaluation of learning activities, and supporting care needs when required.

Apply
If you are interested in this job vacancy and if you have a passion to support children, then please click on apply. We will be happy to tell you more about this job vacancy and answer questions you may have.

There is no better time to start a career within our Administration team than now!
Would you like secure employment where you can progress your career?
If you would like to build a career that gives you genuine sense of achievement and fulfilment, then look no further and apply today!
We are looking for a receptionist/administrator to work at Oliver House School which educates pupils with autism and significant learning difficulties. This role offers the successful candidate a variety of responsibilities:
General reception duties, answering telephones, taking messages, transferring calls.
Welcoming visitors.
Supporting Teachers & Teaching Assistants with requests for class groups.
Health & Safety responsibilities and file maintenance.
Daily delivery management and stock management.
Creating education materials.
Opening and distributing posts.
Typing documents for pupil files.
Annual Archiving
.
The successful candidate will be professional with a friendly telephone manner and have the ability to take accurate messages and field calls efficiently. We are looking for a candidate with administration experience who will work closely with the Senior Administrator who will provide full training and support in the role. The successful candidates will understand the importance of confidentiality and safeguarding and be welcoming to pupils, staff and visitors.
Within your role you will be required to support staff and pupils throughout the day with various administrative requests, the successful candidate will be able to demonstrate qualities of being a team player and will have flexible approach to the role with some understanding of the daily challenges faced by our pupils and staff. A good working knowledge of Outlook, Word and Excel is essential, and a driving licence is desirable as there maybe a requirement to visit other sites on occasion.
This is a busy but extremely rewarding role, within a friendly team. We offer training and career opportunities, appropriate to your role.
Our benefits include exclusive access to reward and discount scheme, comprehensive induction, commitment to your ongoing training and career progression, pension scheme, paid for enhanced DBS, wellbeing support, cycle to work scheme and more!
Oliver House School is an independent specialist school for boys and girls aged 6 to 19 who have mild, moderate and severe autism and associated complex learning needs, behaviours that may challenge and/or associated anxiety.
As part of Aspris Children’s Services, we are immensely proud of the career pathway and training we can offer you. We ask that you can demonstrate the values needed for a role, transferable skills and life experience and in return we will give you all the training and support you need to progress.
The successful candidate will be able to adapt to company systems and have a good level of English and Maths to fulfil the role. If you can multitask and enjoy being part of a busy environment and have the following characteristics:
Communication – Communicating with our young people is vital to understand their needs. Positive working relationships, teamwork and communication play a key part in ensuring important information is relayed to other staff.
Organisation –You will need to be confident and organised in general office duties, minute taking and handling student records.
Attentive – No two tasks are the same, so being attentive to greet all visitors, answering telephone calls, booking in appointments, as well as scheduling reviews with other professions.
Above all, we provide a supportive and collaborative working environment where you can flourish in your career and feel incredibly rewarded by helping those who need it most.
If you want to progress your career working in Education, Aspris Children’s Services will help you get there.
Aspris is committed to safeguarding and promoting the welfare of children. All applicants must be willing to undergo safeguarding screening appropriate to the post, including checks with Disclosure & Barring Service and at least 2 references which cover the last 3 years; for all our services we will request references from where you have worked with either Children or Vulnerable Adults. Please be advised that references may be requested prior to interview for roles within our Schools.

Chorley Electrical Traders Limited in Chorley are recruiting for an Apprentice Customer Service Assistant. The successful candidate will work towards their Level 2 Customer Service qualification which will take approximately 17 months to complete.

Duties:
• Assisting in the sales and warehouse and on the busy trade counter of an electrical wholesaler
• Dealing with goods inwards
• Picking orders
• Inter branch stock transfers
• Computer invoicing and stock control
• Telephone sales
• Face to face customer service
• Upkeep of warehouse
• Working to Health & Safety Regulations

Requirements:
• Smart appearance
• Communication and Customer Service skills
• Professional telephone manner
• Mature attitude
• Keen and willing to learn
• Punctual and reliable
• Work well in a team

Grades:
There are no formal qualifications required.

Hours:
Monday - Friday 8.00am - 5.00pm, 1 hour lunch, 40 hours per week

Proud member of the Disability Confident employer scheme

Chorley Electrical Traders in Leyland are recruiting for an Apprentice Customer Service Assistant. The successful candidate will work towards their Level 2 Customer Service qualification which will take approximately 17 months to complete.

Duties:
• Assisting in the sales and warehouse and on the busy trade counter of an electrical wholesaler
• Dealing with goods inwards
• Picking orders
• Inter branch stock transfers
• Computer invoicing and stock control
• Telephone sales
• Face to face customer service
• Upkeep of warehouse
Working to Health & Safety Regulations

Requirements:
• Smart appearance
• Communication and Customer Service skills
• Professional telephone manner
• Mature attitude
• Keen and willing to learn
• Punctual and reliable
• Work well in a team

Grades:
GCSE C/4 Maths and English

Hours:
Monday - Friday 8.00am - 5.00pm, 1 hour lunch, 40 hours per week

Proud member of the Disability Confident employer scheme

Position: Care Worker
Salary: £11.44 per hour
Shift: Days and Nights

Job Description:
As a Healthcare Assistant, you will play a crucial role in providing essential care and support to individuals within a healthcare setting. Your primary responsibilities will include assisting with daily living activities, monitoring patient well-being, and maintaining a clean and safe environment. You will work closely with a team of healthcare professionals to ensure the highest standard of care is delivered to the people in care.

Key Responsibilities:

Assist patients with personal care tasks, including bathing, dressing, and toileting.
Help patients with mobility and provide assistance in moving and transferring.
Observe and report any changes in patients' physical or emotional conditions to the nursing staff.
Maintain a clean and hygienic environment for patients, including changing bedding and tidying rooms.
Ensure the safety and well-being of patients by following established protocols and procedures.
One to Ones
Personal Care

Valid training and certification is required for an immediate start. if not training can be provided.
A valid Enhanced DBS certificate (Disclosure and Barring Service), demonstrating a clean criminal record.
Previous experience in a healthcare or social care setting is highly desirable.

Working hours for the role are: 5 out of 7 days a week this will include one weekend on one weekend off.

The role will be working days and 12 hour shifts each day.

Benefits:

Opportunities for career development and progression within the healthcare sector.
A supportive and inclusive working environment.
Comprehensive training and ongoing professional development.
Employee benefits package, including pension scheme and holiday entitlement.

How to Apply:
If you meet the above requirements and are ready to make a difference in the lives of others, please submit your resume/CV to hello@purecarestaff.com or call 01422 525 320

Note: Only shortlisted candidates will be contacted. Prior to any offer of employment, the successful applicant will be required to undergo an enhanced DBS check.

Position: Care Worker
Salary: £11.44 per hour
Shift: Days and Nights

Job Description:
As a Healthcare Assistant, you will play a crucial role in providing essential care and support to individuals within a healthcare setting. Your primary responsibilities will include assisting with daily living activities, monitoring patient well-being, and maintaining a clean and safe environment. You will work closely with a team of healthcare professionals to ensure the highest standard of care is delivered to the people in care.

Key Responsibilities:

Assist patients with personal care tasks, including bathing, dressing, and toileting.
Help patients with mobility and provide assistance in moving and transferring.
Observe and report any changes in patients' physical or emotional conditions to the nursing staff.
Maintain a clean and hygienic environment for patients, including changing bedding and tidying rooms.
Ensure the safety and well-being of patients by following established protocols and procedures.
One to Ones
Personal Care

Valid training and certification is required for an immediate start. if not training can be provided.
A valid Enhanced DBS certificate (Disclosure and Barring Service), demonstrating a clean criminal record.
Previous experience in a healthcare or social care setting is highly desirable.

Working hours for the role are: 5 out of 7 days a week this will include one weekend on one weekend off.

The role will be working days and 12 hour shifts each day.

Benefits:

Opportunities for career development and progression within the healthcare sector.
A supportive and inclusive working environment.
Comprehensive training and ongoing professional development.
Employee benefits package, including pension scheme and holiday entitlement.

How to Apply:
If you meet the above requirements and are ready to make a difference in the lives of others, please submit your resume/CV to hello@purecarestaff.com or call 01422 525 320

Note: Only shortlisted candidates will be contacted. Prior to any offer of employment, the successful applicant will be required to undergo an enhanced DBS check.

Position: Care Worker
Salary: £11.44 per hour
Shift: Days and Nights

Job Description:
As a Healthcare Assistant, you will play a crucial role in providing essential care and support to individuals within a healthcare setting. Your primary responsibilities will include assisting with daily living activities, monitoring patient well-being, and maintaining a clean and safe environment. You will work closely with a team of healthcare professionals to ensure the highest standard of care is delivered to the people in care.

Key Responsibilities:

Assist patients with personal care tasks, including bathing, dressing, and toileting.
Help patients with mobility and provide assistance in moving and transferring.
Observe and report any changes in patients' physical or emotional conditions to the nursing staff.
Maintain a clean and hygienic environment for patients, including changing bedding and tidying rooms.
Ensure the safety and well-being of patients by following established protocols and procedures.
One to Ones
Personal Care

Valid training and certification is required for an immediate start. if not training can be provided.
A valid Enhanced DBS certificate (Disclosure and Barring Service), demonstrating a clean criminal record.
Previous experience in a healthcare or social care setting is highly desirable.

Working hours for the role are: 5 out of 7 days a week this will include one weekend on one weekend off.

The role will be working days and 12 hour shifts each day.

Benefits:

Opportunities for career development and progression within the healthcare sector.
A supportive and inclusive working environment.
Comprehensive training and ongoing professional development.
Employee benefits package, including pension scheme and holiday entitlement.

How to Apply:
If you meet the above requirements and are ready to make a difference in the lives of others, please submit your resume/CV to hello@purecarestaff.com or call 01422 525 320

Note: Only shortlisted candidates will be contacted. Prior to any offer of employment, the successful applicant will be required to undergo an enhanced DBS check.

Position: Care Worker
Salary: £11.44 per hour
Shift: Days and Nights

Job Description:
As a Healthcare Assistant, you will play a crucial role in providing essential care and support to individuals within a healthcare setting. Your primary responsibilities will include assisting with daily living activities, monitoring patient well-being, and maintaining a clean and safe environment. You will work closely with a team of healthcare professionals to ensure the highest standard of care is delivered to the people in care.

Key Responsibilities:

Assist patients with personal care tasks, including bathing, dressing, and toileting.
Help patients with mobility and provide assistance in moving and transferring.
Observe and report any changes in patients' physical or emotional conditions to the nursing staff.
Maintain a clean and hygienic environment for patients, including changing bedding and tidying rooms.
Ensure the safety and well-being of patients by following established protocols and procedures.
One to Ones
Personal Care

Valid training and certification is required for an immediate start. if not training can be provided.
A valid Enhanced DBS certificate (Disclosure and Barring Service), demonstrating a clean criminal record.
Previous experience in a healthcare or social care setting is highly desirable.

Working hours for the role are: 5 out of 7 days a week this will include one weekend on one weekend off.

The role will be working days and 12 hour shifts each day.

Benefits:

Opportunities for career development and progression within the healthcare sector.
A supportive and inclusive working environment.
Comprehensive training and ongoing professional development.
Employee benefits package, including pension scheme and holiday entitlement.

How to Apply:
If you meet the above requirements and are ready to make a difference in the lives of others, please submit your resume/CV to hello@purecarestaff.com or call 01422 525 320

Note: Only shortlisted candidates will be contacted. Prior to any offer of employment, the successful applicant will be required to undergo an enhanced DBS check.

Job responsibilities To assess the needs of patients ensuring the provision of healthcare is appropriate, incorporating evidence-based practice To maintain accurate clinical records in conjunction with extant legislation

Receptionist based at Heather Grange, Burnley

Available Hours:

Various hour's available full time - 37.5 hours

Salary £12.13 per hour

Please note we are only accepting candidates currently living within a 45-minute commute of the Care Home

Are you passionate about helping people? Are you warm and compassionate? Are you looking to join a company who cares for their staff? If so, we want to hear from you!

Why join?

You will be joining an organisation with strong values, a highly supportive culture and a commitment to the safety and wellbeing of employees. In addition, you will work alongside highly motivated colleagues in an environment of strong teamwork whilst also having fun. This is a hugely rewarding role and a career to be proud of where every day you will go home knowing you made a positive difference to the lives of older people. Plus, much more!

In addition to a highly competitive salary, we offer a lot more:

• 20 days holiday (excluding bank holidays) and an option to buy annual leave.
• Life assurance.
• A discount scheme which includes savings with retail stores and online purchases.
• Access to a number of nationally recognised training courses and qualifications.
• Genuine career progression and development opportunities.
• Employee assistance programme including free counselling and legal advice.
• Access to chaplaincy and pastoral support.
• Access to wellbeing resources.
• Recommend a friend scheme.
• Family friendly policies.
• Long service awards.
• Free uniform and DBS check.
• Healthcare scheme at competitive rates.

About the role

As a Receptionist at MHA, you will join our team and work within the Home to provide an efficient office service to the Manager and the team.

Duties will be varied and include welcoming Visitors to the Home, handle telephone calls in a friendly and efficient manner and assist the Administrator. Every day will be different, and you will have the opportunity to use your skills to make a real difference.

For more information about the role please review the attached job description.

About you

We are looking for need a team player with good communication skills and respect for older people, who is PC literate and well organised. You will have a kind, warm and caring nature and be able to work well as part of a team but also use your own initiative.

If you want to know more then please apply via our website mha.org.uk

MHA are fully committed to the principles of equality, diversity and inclusion (EDI) as this is embedded in our values: respect, nurture and inspire. In addition, as a committed employer we have been awarded level 2 under the Disability Confident Scheme. Click here to read more about this.

Please note that interviews may take place prior to the closing date and if a suitable candidate is appointed the role may close early.

Recruitment agencies: please note, MHA do not accept unsolicited CVs from recruitment agencies, regardless of whether they are on our Preferred Supplier List (PSL). We only accept CVs from agencies that have been appointed and briefed by MHA's Talent Acquisition Team.

Team Leader - Underwriting Support

Based in Fulwood, Preston

£29,000 per year

Monday-Friday and fully onsite

Due to continued business growth, we are looking for a customer focused, and results driven Team Leader to join our invaluable underwriting team within more2life.

This role involves managing the underwriting team who are responsible for underwriting property valuations and new applications to offer stage. As part of this role, you will be expected to ensure that all processes, policies and criteria are adhered to and that all 3rd parties receive an exceptional level of customer service at all times.

Production of MI reporting and on-going mentoring/development of the team also form part of this role. We are looking for someone to join and embrace our dynamic working environment and lead by example.

Team Leader Main duties:

• To lead a team of underwriters and underwriting support colleagues.

• Ensure that service levels are achieved on a consistent basis.

• Ensure that clearly defined processes and controls are documented and followed for all of the teams' activities.

• Continuous process improvement, searching for ways to increase the efficiency and quality of all processes and procedures.

• Support the personal performance and career development of all staff.

• Meet and exceed all team targets whilst supporting the wider targets for the business.

• To liaise with solicitors, valuers, brokers and customers to secure documentation required to make responsible lending decisions.

• To keep fully up to date and conversant with lending criteria, products and special schemes.

• To develop and maintain business relationships with key partners.

• To underwrite new business in line with more2life policies.

Skills and experience we look for in a Team Leader:

• Experience of managing or leading a team within a call centre or office environment

• Committed to quality; highly compliant.

• Attention to detail.

• Proactive and confident.

• Highly motivated, accurate, methodical and able to prioritise effectively.

• Outstanding written and verbal communication skills.

• Excellent interpersonal skills.

• Strong sense of responsibility and urgency to deliver results.

• Flexible, approachable and have a positive attitude.

• We seek experience of working in a fast-paced working environment where accuracy is essential. Previous experience of mortgage processing or a similar environment is highly advantageous.

We believe that helping people unlock a better retirement starts with helping everyone in our organisation unlock their true potential, and thrive. To do that, we're mindful of staying true to the values that make us who we are, and proud of what we do.

Ambitious - to break ground to help our customers enjoy a better retirement.
Supportive - relationships are key to everything we do.
Personal - going above and beyond to offer exceptional service.
Integrity - honest, true and transparent in all of our relationships.
Responsive - whatever the challenge we'll deliver the right result.
Expert - experts in our field, our thirst for knowledge never stops

23 days holiday plus bank holidays

Annual well being day

1 charity day per year

Tier 1 pension (5% employee and 8% employer)

Simply Health

Life Assurance