Total 5,392 Customer Service job vacancies in Birmingham, West Midlands, B3 3PL

The following are the duties of this position at the GS-12. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.

• Develop policies, guidelines, procedures, and controls for central and agency accounting related issues.
• Prepare, review, and analyze financial statements for submission that are in compliance with governing regulations.
• Assist in the development and implementation of effective cash management and reporting policies and procedures for Fiscal Service stakeholders relating to the cash accounts of the Treasury.
• Responsible for specific reconciliation, reports, and or audit support which are relied on in part or in whole to produce daily, monthly, or other periodic statements.

The following are the duties of this position at the GS-12. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.

• Develop policies, guidelines, procedures, and controls for central and agency accounting related issues.
• Prepare, review, and analyze financial statements for submission that are in compliance with governing regulations.
• Assist in the development and implementation of effective cash management and reporting policies and procedures for Fiscal Service stakeholders relating to the cash accounts of the Treasury.
• Responsible for specific reconciliation, reports, and or audit support which are relied on in part or in whole to produce daily, monthly, or other periodic statements.

The following are the duties of this position at the GS-12. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.

• Develop policies, guidelines, procedures, and controls for central and agency accounting related issues.
• Prepare, review, and analyze financial statements for submission that are in compliance with governing regulations.
• Assist in the development and implementation of effective cash management and reporting policies and procedures for Fiscal Service stakeholders relating to the cash accounts of the Treasury.
• Responsible for specific reconciliation, reports, and or audit support which are relied on in part or in whole to produce daily, monthly, or other periodic statements.

The following are the duties of this position at the GS-13. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.

• Be responsible for the review and dissemination of mission critical information that is confidential in nature
• Lead and/or oversee projects and ensure appropriate integration of milestones and initiatives
• Provide key support to management in a wide variety of administrative and operational matters

As a Human Resources Specialist (Information Systems), you will:

• Make recommendations on how to take advantage of automated system capabilities. Assist in solving business issues and implementing organizational and procedural changes and provide advice and guidance to management officials on a variety of complex business problems as they relate to automated HR systems and reports.
• Troubleshoot HR System problems which involves direct testing and reviewing reports of sensitive employee HR data to ensure appropriate functioning and accuracy of data flow from one system to another such as the NFC payroll system.
• Determine the need to elevate system (e.g., HR Connect, ITM, webTA) issues to Treasury's HR Connect Program Office (HRCPO), ITM Program Office, Kronos, Fiscal Service ISS team, system security team/ISSO liaison, or other business partner. Collect all information needed to troubleshoot issues and monitor business partners' progress to resolve issues. Serve as a key liaison with external business partners.
• Lead and perform customer acceptance testing on behalf of all HRSD customers. Coordinate assignment of testers, communications with testers and the system owner, reporting of defects, and validation of defect fixes.

The Office of Division Counsel (Litigation & Advisory) (L&A) provides legal services for the Internal Revenue Service Large Business and International (LB&I) and Small Business/Self Employed (SB/SE) Divisions on tax matters, legal issues, regulations, and needs relevant to individuals filing Schedules C, E, F, and Form 2106, subchapter C corporations, subchapter S corporations, partnerships, estates, and trusts. The Office of Division Counsel L&A is a nationwide organization headquartered in Washington, DC, divided into seven geographic areas and one nationwide strategic advisory function. Each Area is responsible for legal work within a defined geographic group. We work with complicated issues of tax law and accounting principles in the context of an expanding global environment. L&A employs over 1,100 attorneys and paralegals nationwide, who provide a full range of legal services on all issues, including advising LB&I and SB/SE compliance agents, handling litigation in the U.S. Tax Court and referring and recommending litigation to the Department of Justice.

As an Administrative Officer you will:

• Provide advice, guidance, and expert level assistance to Area/ Strategic Advisory Executives and Managers on all matters related to the coordination, integration, and synchronization of administrative actions. Analyze workflow, determine problem areas, develop guidelines, and provide advice and assistance to the Executives, Management Officials, and Analysts in the Division on all phases of administrative management, providing solutions to problems arising in connection with the operating policies, programs, workloads, staffing, and other managerial concerns.
• Coordinate and monitor tracking process for personnel, performance, staffing-related forms, documents, files, and reports. Analyze tracking systems and implement changes to streamline processes, improve efficiency and timeliness or personnel functions. Handle and advise on a wide variety of other administrative assignments in support of L&A Area/SA executives and managers. Examples include overseeing the maintenance of personnel records, initiating personnel actions, travel and event planning, report generation and compilation, digital and paper records management, space management, procurement, and data call responses.
• Act as Area liaison for the administrative aspect of hiring and onboarding functions. Work directly with HQ team members and assigned L&A Areas to coordinate applications and interviews, conduct candidate outreach; extract candidate application material from staffing software; draft selection memos for hiring officials. Coordinate movement of internal employees between Areas and/or PODs.
• Serve as the Area/SA expert on the design, development, implementation of Area/SA specific SharePoint sites. Conduct continual/real time maintenance of Area/SA specific sites, ensuring that sites provide efficient and effective tracking of data and information.
• Prepare, process and track appropriate reports on programs and systems management. Oversee Area and/or Strategic Advisory case reports and Agency requested case data reports, act as the point of contact between Field Executives, L&A Headquarters, Program and Management Analysts, and various Headquarters offices throughout Chief Counsel, including suspense report deadlines, employee case inventory reviews, and case data and case status input accuracy.
• Represent Area/SA Executives and Managers at administrative and operational meetings conducted by Headquarters Program and Management Analysts, and other Headquarters Staff Officials.

The Senior Licensed Professional Mental Health Counselor (LPMHC) is under the Mental Health & Behavioral Sciences Service and works with and clinically supports Acute Care Mental Health, which includes an inpatient psychiatric unit, inpatient medicine, and the emergency department. In addition to providing direct patient care, the Senior LPMHC functions as the facility Baker Act Coordinator and has supportive administrative duties.

Duties and responsibilities include, but are not limited to:

• Providing a full range of mental health services to patients with complex mental, medical, and psychosocial problems in Acute Care Mental Health.
• Completing Suicide Risk Identification to include CSREs, Safety Plans, and consultation with the Suicide Prevention Team as needed.
• Providing evidence-based psychotherapy services including individual, family, couples, or group psychotherapy and behavioral modification for addressing behavioral and psychological symptoms. Has advanced skills in specialized interventions and treatment modalities for Veterans with complex needs.
• Educating patients, family members, and significant others.
• Functioning as a member of an interdisciplinary treatment team by providing consultation and treatment recommendations to professional staff within the medical units, inpatient psychiatric unit, ED, and community providers, concerning clinical assessment findings and appropriate treatment plans for the patients in his/her care.
• Developing, implementing, and documenting the treatment plan for patients seen, including prompt completion of clinical reminders.
• Functioning independently as a member of the West Palm Beach VAMC Medical Staff, with full clinical privileges. The incumbent assumes complete professional responsibility for his/her clinical assessment findings, patient care decisions, and documentation.
• Appropriately referring patients to other disciplines for treatment outside purview and expertise of a LPMHC.
• Providing clinical supervision to LPMHC staff and/or LPMHC trainees.
• Developing behavioral health related training curriculum and conducting trainings for clinical staff as needed.
• Complying with all regulations of VHA and ensuring clinical documentation complies with service policies.
• Participating in ongoing performance improvement initiatives.

Customer Service Representatives (CSRs) provide assistance to beneficiaries and the general public in person, by telephone, or in writing. CSRs conduct interviews to determine the nature of the caller's question or issue; explain technical information, gather facts, evaluate evidence, and take action to resolve problems relating to all Social Security programs.

Once selected for the Customer Service Representative position in SSA, you will contribute to the Agency's mission through direct service to the public. As the first point of contact, you are responsible for assisting beneficiaries or inquirers in person, by telephone or in writing to provide information on SSA laws, rules and regulations and Medicare Insurance Programs. This includes obtaining information in order to determine eligibility and entitlement for programs administered by SSA, and using automation tools to access and update information about claims or potential eligibility.

WHAT IS THE CFO - Chief Financial OfficerDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Chief Financial Officer, Deputy CFO, Senior ACFO Financial Management, ACFO Corporate Accounting

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As a Front Line Manager you will:

• Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.
• Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
• Give advice, counsel or instruction to employees on work and administrative matters.
• Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
• Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
• Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
• Identify developmental and training needs of employees, providing or arranging for needed development and training.
• Initiate ways to improve production, work processes and/or to increase the quality of the work directed.