Total 147 Customer Service job vacancies in Birmingham, Alabama

• Develops or directs detailed structural analysis, designs and reports of complex engineering practices involving state sized dams, concrete structures, stream restoration projects, animal waste facilities, and other conservation practices.
• Develops or directs construction plans and specifications, cost estimates and other items necessary for preparation of construction contracts.
• Serves as or directs the contracting officer's representative for the administration of construction contracts.
• Plans and conducts pre-bid site showings, approves construction schedules, monitors work for compliance with contract requirements, verifies the accuracy of invoices, directs the quality assurance, recommends contract modifications.
• Reviews engineering projects and structural aspects of complex engineering systems developed by others for specific sites.

Starting at $76,671 Per Year (GS 11-12)

The following are the duties of this position at the GS-12. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties and will receive training to help you grow in this position.

As a Legal Administrative Analyst, you will:

• Be responsible for coordinating and collecting data to determine the method used to identify the impact of the data on the Judgment Fund work processes.
• Research, analyze and document all data relevant to the complex Judgment Fund processes. This documentation provides the necessary data used in the publishing of revised Treasury Financial Manual regulations.
• Analyze cases for irregularities and determine right of entitlement in accordance with established procedures. Must be able to take the initiative in the development of new procedures in complex cases.
• Analyze all cases for the Judgment Fund for amounts from $10.00 to more than $1billion, at each step in the payment certification process to determine the proper course of action.

Starting at $59,966 Per Year (GS 9-12)

The following are the duties of this position at the GS-13. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties and will receive training to help you grow in this position.

• Serve as a technical expert and consultant to management, staff and customers on controversial and difficult employee and labor relations problems.
• Provide advice and assistance in situations requiring extensive analysis in which the nature and scope of the issues are complex, necessitating careful study in search of innovative solutions to problems in consideration of the needs of management.
• Review established programs, evaluate their effectiveness, recommend improvements, and redesign as necessary to meet changing objectives.
• Interpret, analyze and prepare responses to new or proposed changes to complex legislative, regulatory, and policy guidance affecting workforce relations. Advise managers and director on the findings and recommendations and brief the staff on any resulting impact or change to program, process, or systems.
• Handle routine employee and labor relations casework as needed.

Starting at $86,962 Per Year (GS 12-13)

• Provides leadership, technical expertise, program management, partner outreach, training, and quality control for Regional Conservation partnership Programs (RCPP), Conservation Innovation Grant (CIG) and other Farm Bill Programs.
• Assists with partner agreement management by performing the following: tracking deliverables and ensuring proper payments or reimbursements are made to lead partner entities.
• Assists program by analyzing workload associated with RCPP/CIG, making staffing recommendations, tracking budget allocations, and tracking other financial aspects of the RCPP and CIG.
• Assists technical leads with RCPP and CIG agreement negotiations and development by performing the following: understanding and advising on specific deliverables for implementation of programs.

Starting at $76,671 Per Year (GS 11-12)

Duties will include, but not be limited to the following:

• Performs a full range of timekeeping duties for the Patient Care Service (PCS) Office.
• Maintains and codes accurate timecards for staff assigned to PCS.
• Inputs data into the computer timekeeping programs, VATAS, and/or other current programs.
• Obtains the necessary documentation of leave, verifying that leave is supported by adequate leave balances within prescribed limits to avoid leave forfeitures, and notifies supervisor when there are unusual patterns of leave usage.
• Determines employees' entitlements based on when hours of work are performed to premium such as Sunday, holiday, and night differential.
• Annotates appropriate timecard remarks for jury duty, authorized absence, continuation of pay, travel orders, overtime, on-call, etc.
• Collects, compiles, and/or tracks data and statistical information supporting the organization's program operation.
• Reviews documents and reports for completeness and enters pertinent information to appropriate tracking system/platform.
• Performs database file searches.
• Uses software applications to draw information to assist in the preparation of reports.
• Evaluates documents, sampling plans, and other data.
• Types specialized terminology from varying fields of medicine, science, and/or law and utilizes reference materials.
• Formats material using advanced software functions. Integrates information from several platforms to formulate data.
• Works with spreadsheets, databases, word processing, and graphics.
• Reviews correspondence and reports for correct formatting, spelling accuracy, clarity of expression, sequential logic, etc.

Work Schedule: Full-time, 7:30am - 4:00pm, Monday - Friday. Schedule subject to change based on agency needs.
Compressed/Flexible: Not authorized.
Telework: Not authorized.
Virtual: This is not a virtual position.
Position Description Title/PD#: Program Support Asst (OA)/PD071870
Relocation/Recruitment Incentives: Not authorized.
Permanent Change of Station (PCS): Not authorized.
Physical Requirements: Most of work is performed while seated at a desk for potentially long periods of time, with limited stooping, lifting (less than 50 pounds), bending at files, and walking within the medical center.

Starting at $39,946 Per Year (GS 5)

Primary School Bengali Speaking Receptionist
Based in Aston, Birmingham
£13.50ph

Your new company
A multicultural Primary School in inner-city North Birmingham. The cover is Monday to Friday, term time only, 8am - 4.00 pm, this is a long term opportunity to start in ASAP.

Your new role
The role will be to provide reception cover for a very busy school. The role will entail signing in visitors, inputting registers onto SIMS, dealing with dinner monies and using adsum4. You will at times be required to deal with parents who can at times be difficult.

The local language of Bengali is an essential requirement for this role. Only candidates with strong administration experience will be considered.

What you'll need to succeed

You will need to have a high level of communication skills and be able to work quickly under your initiative. You will also have recent satisfactory references for carrying out a similar placement within the last 2 years. You will also need to have an up to date DBS check, the school can't accept any applicants without this

What you'll get in return

Hays Education has had an established Support Service desk in Birmingham for over ten years, providing quality non classroom based staff into schools. We also provide free Child Protection and Safeguarding Training to any candidate who is registered and working for us as part of their CPD. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

An exciting opportunity has arisen for a Complex Care Assistant to join our Team in the Birmingham (B11) area

Secure Healthcare Solutions is a complex care homecare provider. Working with adults and children in their own homes – we provide high quality care for service users with a wide range of conditions. We have a strong operational team with a robust clinical and quality process ensuring the safety of our care teams and the Service user at all times.

Pay Rate: £13.00

Immediate start

Paid Shadow Shifts

Shifts: 08:00-17.00 - every Wednesday, Thursday and Friday

We are recruiting for a complex care assistant to provide care to a service user in their own home. Working with a client who has complex needs.

The candidate will be fully trained on the following clinical skills and have experience with the following:

- PEG Feeding
- Suctioning
- Childcare experience

Whist promoting the independence of the individual service user and meeting their care needs, Our Complex Care Assistants must be willing to:

- Assist/provide personal care
- To provide clinical support provided by our clinical lead
- Provide nutrition and hydration support
- Support with medication needs
- Assist in domestic duties
- Comply with all policies and procedures
- To liaise with management
- To report back any concern relating to the health of the service user
- To participate in Team meetings & Supervisions

Company Benefits:

- Clinical Training from our clinical lead
- In house mandatory training
- Uniform
- NVQ’s
- Friend referral scheme
- Career progression

Principle Responsibilities The post holder will be responsible for the following: Provide sound clinical leadership and support. Ensure that high standards of care delivery are maintained and evaluated in line with local and national guidance. Provision of guidance and role modelling to all clinical staff through active involvement in care. Work closely and collaboratively with service users, their carers, and the multi-disciplinary team to assess, plan, implement, evaluate, and review care. To promote therapeutic relationships, respecting the uniqueness of each patient, acting in a non-judgmental manner, and promoting the rights of the individual at all times. Support and deliver specialist best practice individualised interventions to enable recovery and engagement with the service user group. Support and promote professional competence in colleagues. Developing and implementing audit tools in line with the current service needs. Participate in the management of the admission and discharge pathway. Ensure compliance with information governance practices and regulations. Participate in projects or research within the service as agreed with the Operations Director. Clinical The post holder will be responsible for the following: Support the assessment, planning and implementation of quality, best practice interventions and care, including health promotion. Participation in setting and monitoring quality standards, in line with current guidance practice and policy. Ensuring that the requirements of the Mental Capacity Act (2005), Mental Health Act (1983, amended 2007), safeguarding guidance and child protection legislation are observed, adhered to and implemented. Supporting effective engagement of service users, carers/relatives and other stakeholders with the service. Establishing therapeutic relationships with service users and implementing best practice therapeutic interventions with appropriate boundaries per the Nursing and Midwifery Council and Health and Care Professions Council Codes. Infection control lead for the organisation, delivering reports and audits as required. Supporting appropriate audit processes to ensure good practice. Take an active role in the assessment of new referrals in partnership with other members of the multi-disciplinary team. Professional The post holder will be responsible for the following: Ensure that all practices are within the guidelines set out by the NMC, HCPC and other professional and regulatory bodies and are in accordance with Options for Care policies. Participation in the organisations appraisal process, which identifies personal development and training needs in conjunction with the appraiser, also related to organisational goals and objectives. Ensure confidentiality is maintained at all times in accordance with current data protection legislation, organisational policy and good practice. Educational The post holder will be responsible for the following: Support staff with their learning and development of their individualised learning and development plans. Provision of staff induction, mentorship, appraisal and clinical supervision to professional colleagues as appropriate. Update and maintain clinical expertise within recovery and wellbeing in keeping with national and organisation-wide initiatives to effectively contribute to service development. Attend statutory and mandatory training as necessary as specified by Options for Care Ltd. Organisational The post holder will be responsible for the following: Contributing and working towards the service/organisational aims and objectives. Respecting and promoting issues of spirituality, equality, diversity and rights in accordance with good practice and legislation. Leads in reviewing and monitoring clinical policies to ensure they are based on contemporary evidence. Leadership The post holder will be responsible for the following: Represent the service and the organisation by attending appropriate meetings (internal and external) aimed at developing effective working relationships with colleagues from other areas, which encourage joint working and the sharing of good practices. Lead key aspects of quality assurance to develop robust outcome indicators for clinical care and other aspects of clinical governance. Lead on/complete systematic investigations and write objective reports following the completion of investigations, advise recommendations and the next steps. Make decisions and work within a framework commensurate with their knowledge and competence and within their sphere of responsibility. Contribute to policy and practice changes arising from audits, complaints and serious untoward incidents. Develop and implement research projects related to mental health care and service evaluation in partnership with other team members. Ensure NMC and HCPC standards are upheld by all members of the team. Communication The post holder will be responsible for the following: Enhance development of therapeutic relationships amongst the team with service users and their families in a manner sensitive to cultural and religious needs and backgrounds. Determine care priorities and plans and implement service users care according to best practice and available resources. Maintain effective communication with all disciplines, agencies, carers and service users. Ensure students allocated to the clinical area are given appropriate teaching, support and guidance as per learning outcomes and objectives. Ensure clinical records are up to date and relevant. Monitor for trends, themes and patterns in incident reporting, ensuring lessons are learnt, shared and embedded. Additional Responsibilities The post holder will be responsible for the following: Participate in regular management supervision with the Operations Director. Take responsibility for accessing professional clinical supervision. Attend meetings as necessary.

JOB TITLE: Customer Support

SALARY: £23,500

LOCATION(S): Birmingham, covering our friendly Bristol Road branch
HOURS: 35 hours a week, including some Saturdays

WORKING PATTERN: Full-time

About this opportunity
Do you want to be part of a team that makes a genuine difference to customers, businesses and communities?

As one of our Customer Support colleagues, you'll learn, grow and develop within an inclusive organisation with genuine values focussed on putting people first.

You could be in one of our branches helping our customers side by side, or working from home, doing your best to help the person at the other end of the line (we also connect via social media, web-chat and remote advice video calls).

You'll learn to make the most of your best talent - helping people. You'll show you care and understand what matters to them and if you don't know the answer then you'll have access to a supportive team that do.

From Day 1 we'll provide all the training and support you'll need. Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, potential hybrid working and a wide variety of career opportunities - you'll find them all here.

About us
From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.

What you'll need

• Crucially, you're a people person - to be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
• The ability to quickly build relationships to give customers a fantastic experience.
• The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity - taking time to resolve queries and giving our customers confidence in the service you're providing.
• The commitment to deliver on your promises and going above and beyond for your customer.
• A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
• If located in in one of our hybrid locations, you will need to meet our Homeworking criteria, for example, a quiet, private room at home, stable internet connection.

To be successful in this role, you will need to be a LBG advocate, an expert in using our mobile app and demonstrate excellent knowledge of our products and services. This will mean you are able to offer fantastic support to our customers. Should you be offered the role, we'd really encourage you to use the app so that you become familiar with it and we'd hope that you use our products as well, if you don't already!."

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive?

Apply today and find out more. (Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.)

Proud member of the Disability Confident employer scheme

Recovery Coordinator

Service Care Solutions are supporting a reputable non-profit provider in the West Midlands and they are currently recruiting for a Recovery Coordinator. As a Recovery Coordinator you will play a crucial role by supporting individuals that are suffering with Drug & Alcohol addiction. The Ideal candidate needs to be experienced within the field but also someone who is highly driven and can identify positivity within a service user and have the ability to develop potential within.

Key role and responsibilities for a Recovery Coordinator;

• Able to manage a caseload of 40-60 service users
• Supporting the individuals from Point of Entry
• Provide Screening, Assessment and Recovery Plans
• Deliver One to One interventions

Minimum requirements for a Recovery Coordinator;

• Experience of working within the Substance Misuse field
• Awareness of health issues relating to Substance Misuse
• Experience of Key Working and Care Planning

Our client vision is for people of all ages to be safe, build ambitions for the future and to reach their full potential. They create services and support people's complex Health and Social needs, helping them to build healthier lives that meaning and value for themselves and their families.

What we offer for a Recovery Coordinator;

• £250 Training Allowance
• Excellent Pay Rates
• A fantastic £250 Referral Bonus
• Specialist Substance Misuse consultants offering single point of contact

If you want to hear more about this Recovery Coordinator role please send us your CV by clicking 'apply now!

Job Purpose To provide support to the physiotherapy and Occupational Therapy team in the planning and delivery of a range of holistic interventions and self-management programmes to support the rehabilitative approach of care to patients with a palliative diagnosis. To assist with evaluating progress against set outcome measures and collaborative patient goals. To effectively communicate with patients and other team members to ensure optimal quality of evidence-based care both written and verbal. To maintain excellent working relationships within the multidisciplinary team. To monitor patient progress and notify the therapists immediately if there are changes observed or any concerns regarding safety or wellbeing. To support the Therapy Team as required. This will include working in the community, the Inpatient Unit and in the Living Well Centre. This role will be expected to support across sites. Main Duties and Responsibilities 1.Clinical To undertake all aspects of clinical duties under the supervision of the qualified therapists. Complete competencies in the delivery of treatment interventions specifically designed for the management of fatigue, breathlessness and anxiety. To assist the Multidisciplinary Team in the delivery of self-management and educational groups such as the Fatigue, Anxiety and Breathlessness Programme Monitor patients exercise and rehabilitation programmes to maximise function and independence. Support patients to carry out planned exercise regimes as instructed by a qualified therapist. To assist with ordering and fitting equipment and demonstrate the use in the Hospice or in patients homes. To undertake delegated tasks to contribute to the safe and smooth running of the therapy service Explain rationale to patients and promote understanding of the aims of the therapy to encourage compliance and progression through the planned programmes of care. To attend and participate in multi-disciplinary team meetings, case conferences and handovers to ensure the coordination of patient care. To complete competencies set by the Therapy team and employ appropriate skills to accurately teach therapeutic techniques to patients as required. Maintain accurate clinical records of all interventions in line with Hospice policy and guidelines. To collect data, statistics, and information as required. To complete onward referrals and signposting patients to other services as required To be responsible for the management of the therapy equipment store to ensure stock is maintained, to monitor maintenance of equipment and to ensure it is a safe tidy environment and is fit for purpose. To assist qualified therapists in auditing aspects of the service delivery if required 2.Professional Promote quality patient care at every contact. Act as a role model demonstrating high standards of care. To be aware of own limitations and refer to qualified therapists whenever necessary. Liaise with community teams to obtain relevant care records and clinical information as requested by qualified therapists. Identifying and reporting immediately, any safeguarding risk to patients and their families in accordance with the Birmingham Hospice Safeguarding of Vulnerable Adults and the Safeguarding of Children Policies and Procedures. To adhere to Hospice systems for incident reporting. To assist in the promotion of the therapy service and service development activities as required 3.Educational To contribute to the teaching of other healthcare professionals both internally and externally if required To undertake appropriate training to ensure competence to practice and as directed by the line manager. To develop and maintain a working knowledge of specialist palliative care To adhere to Occupational Therapy and Physiotherapy Code of Ethics and Professional Conduct and Birmingham Hospice policies and procedures To be aware of and adhere to Birmingham Hospice Values at all times 4.General To undertake relevant activities to meet training and education objectives as identified with the Therapy leads and in the annual appraisal review. All staff are required to abide by the Hospices policies and procedures, including confidentiality, equal opportunities and data protection. Uphold the Hospice ethos and demonstrate behaviours in line with our values.

Morgan Hunt is current with a Regulatory Body Based in Birmingham seeking a Business Support Administrator to join their Early Careers team. You will work alongside the Early Careers Talent Partner and Early Careers Partner. Your primary role will be to provide essential administrative support, ensuring smooth operations across various activities that help our graduates and apprentices thrive. This is a full-time hybrid temporary position for 18 months paying £19.06 per hour umbrella.

The Business Support Administrator will be responsible for:

• Coordinate and deliver student events on campus and in-office, including organising representatives, workshops, travel, catering, and more.
• Manage the Early Careers inbox, respond to inquiries, and keep records updated.
• Track expenses and maintain the Early Careers finance spreadsheet.
• Organise the training calendar, schedule sessions, manage invitations, and ensure necessary resources are in place.
• Support onboarding activities for graduates and apprentices, including inductions, guest speaker sessions, and maintaining employee records.
• Assist in administrative tasks during peak recruitment periods, such as organising events for work experience, apprenticeship weeks, and induction days.

.

The Business Support Administrator will need to have experience in:

• Proven experience in a administrative role within a Membership or Regulatory body.
• Proficiency with Office 365, especially Outlook, Excel, and MS Teams.
• Strong organisational skills with the ability to manage multiple tasks and deadlines while maintaining high attention to detail.

If you match the above criteria and would like to work for a regulatory as a Business Support Administrator, please apply now.

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

PLEASE NOTE: Based on the current hiring restrictions, selectees may be subject to additional approvals prior to an offer being extended.

The following are the duties of this position at the GS-12. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.

As a Legal Administrative Specialist (Customer Service Risk Analyst), you will:

• Monitor securities programs to reduce the incidence of fraudulent activity. The employee will place a hold on an account if potential risk is identified. Once the employee determines the account is legitimate, the hold is released allowing the transaction to be processed. The employee ensures that completed work is compliant with accepted Automated Clearing House (ACH) policies and Treasury securities regulations.
• Gather risk-related data from internal or external sources to analyze, resolve, and reconcile accounting records and questions related to online sales of securities. The data is used to correct fraudulent transactions and ensure accuracy of customer accounts in automated systems. The employee completes documentation to write off debts or letters to initiate debt collection.
• Document and ensure communication with management regarding key risks associated with improper or fraudulent securities programs transactions. Information analyzed by the employee results in suggestions and solutions to management on improving the safekeeping of securities programs and trends affecting the program and/or users. Depending on the severity of the risk, consistent communication with upper managerial levels is maintained.
• Responsible for the development and maintenance of logs and records of information used to monitor fraudulent activity. The data is obtained by detecting irregularities in securities programs. The employee uses the information to propose further investigation if fraud is suspected or to provide testimony if called as a witness.
• Develop and implement new procedural methods and practices or system on ways to control or reduce risk. Recommendations are used to close loopholes that may permit fraudulent activity and in preparing functional descriptions of system requirements. Advice is provided on how to manually correct encountered issues. The employee keeps current on online security measures, tendencies, and fraud, which leads to the development of new or updated procedures.

Starting at $49,025 Per Year (GS 7-11)

• Manages ranking and payment rate development. Performs analysis of Farm Bill program data to monitor progress and ensure contract management goals are met.
• Conducts quality assurance reviews for compliance to program policies and procedures and report findings.
• Provides leadership in developing, updating, and improving statewide conservation policies through interpreting national policies related to Farm Bill program coordination.
• Summarizes and incorporates data into bulletins, manuals, and policy updates for area and field office use. Provides advice on program requirements and administration.
• Provides guidance and conducts group and individual training to area and field office staffs on current policies and procedures related to conservation program implementation.
• Works within a team concept to develop and implement ways to improve the efficiency, effectiveness, and quality of the products and/or services provided to internal and external customers.

Starting at $76,671 Per Year (GS 11-12)

• Serves as senior program analyst responsible for financial program management and program/acquisition support.
• Coordinates the program and budget formulation process involving the review of long-range objectives and the development of plans, programs and budgets to support these objectives.
• Represents the PMO ASE Business Division at all levels of government and industry, and initiates, influences, and shapes policy, concepts, and approaches.
• Complete analysis and evaluation of, budgets, resources, organizations, etc., develops a comprehensive time-phased, and cost effective resource program designed to fulfill mission requirements.

Starting at $139,395 Per Year (NH 4)