Total 62 Director/C-Level Customer Service job vacancies in M3704 - BMO Place (33 Dundas West, Toronto, ON) - BMO

The Hilton portfolio of hotels is comprised of 24 industry leading and world-class brands, spanning more than 125 countries and territories. In addition to our flagship brand, Hilton Hotels & Resorts, the portfolio of brands includes Waldorf Astoria, LXR, Conrad, NoMad, Signia, Canopy, Curio Collection, Graduate, DoubleTree, Tapestry Collection, Embassy Suites, Tempo, Motto, Hilton Garden Inn, Hampton, Tru, Spark, Homewood Suites, Home2 Suites, LivSmart Studios, Hilton Club, Hilton Grand Vacations Club, and Hilton Vacation Club. In Asia Pacific, the company has over 800 trading and over 750 pipeline hotels. A dedicated team of industry experts in the domains of hospitality, brand management, innovation, food and beverage, wellness, owner relations, and more, lead our Brands organization with the steadfast goal of strengthening and growing the Hilton portfolio.

What will I be doing?

Reporting into the Vice President, Suites & Focused Service Brand Management - APAC, this position is responsible for day-to-day support in delivering on our brand strategy and priorities for the Focused Service brands in APAC, excluding China (APACx). This includes creating and maintaining differentiation across the brands within Hilton and amongst the competitors through clear positioning, deploying meaningful and locally relevant product and service initiatives and standards that reinforce and reflect the brand personality, managing the innovation cycle of our prototypes and programmatic elements, ensuring long-term brand equity through system management, and supporting enterprise unit distribution strategies.

Setting Strategy

• Director-level thought leadership and strategic support of the VP, Suites & Focused Service Brand Management - APAC and of our key strategic priorities, projects, and initiatives.
• Ability to think strategically at the enterprise level, with the know-how to deliver at the category, brand, regional, and property level.
• Take an entrepreneurial and creative approach to developing new, innovative ideas that will stretch the organization and push the boundaries within the industry and region to drive brand awareness, preference, and brand love.

Executing for Results

• Deliver competitive, locally relevant products and services aligned with the focused service space as demanded by owners and guests alike. Conduct or collaborate on all activities needed to grow the brand, including research, prototype and design development or optimization, F&B programming, and brand personality localization.
• Lead, manage, and assist with enterprise and brand initiatives designed to enhance the on-property customer experience and drive programs and products that foster a commercial culture across all aspects of the business while adhering to owner friendly economics.
• Work with various enterprise stakeholders to drive innovation, improve integration, increase automation, and develop, create, and implement successful and measurable programs to assist in growing revenue, driving loyalty, improving service culture, delivering on our Customer Promise, increasing profitability, and executing brand and enterprise objectives within all operating models.
• Develop and maintain guides for brand programs and initiatives for successful implementation by hotel teams.
• Conduct cost-benefit analysis for brand standards and programs to ensure they drive guest experience and positive owner returns.
• Work closely with the Development team to ensure a pragmatic approach to new deals while balancing a growth mindset with long-term brand equity and support with presentations and pitches.
• Work closely with Communications team on brand launches, FAM trips, press releases, and brand promotional content.
• Collaborate with HSM on procurement strategies for the Suites and Focused Service Category including product categorization, design packages, program compliance, purchasing platform, etc.
• Create and maintain impactful regional brand storytelling materials for various purposes and stakeholders including prospective and current owners, General Managers, internal audiences, media, etc.
• Monitor holistic brand health and liaise across the enterprise to develop strategies and tactics for trending portfolio opportunities.
• Work with enterprise partners to establish development, operational, and performance reporting standardization and manage the brand’s quarterly business review cycle.

Relationships and Influence

• Ability to build positive relationships both internally and externally; navigate and influence decision makers in a highly matrixed environment; establish and grow strong partnerships and build consensus with diverse, cross-functional collaborators globally.
• Develop strong, positive working relationships with the Country Heads and Ops Leaders, as well as owners, owner representatives, and General Managers to gather feedback, address concerns, and cultivate enthusiasm for brands and support of initiatives. Lead quarterly Brand Connect Calls and GM Panels.
• Capable of representing the brands and someone who promotes and builds excitement for the Focused Service category to a broad range of external and internal stakeholders to include owners, guests, and colleagues.

What are we looking for?

The success in this role will demonstrate itself through the following attributes and skills:

• Demonstrate strong emotional intelligence and excellent communication skills, both written and verbal
• Innate strength to build and maintain positive and productive relationships at all levels of an organization
• Highly organized with ability to prioritize
• Strong time management skills and ability to work independently in a fast paced and agile environment
• Ability to listen, gather critical information, identify opportunities, and problem solve
• Data-driven decision-maker, with an ability to thrive in both strategic and tactical environments.
• Comfortable dealing with ambiguous situations, in setting expectations, and using influence to achieve desired outcomes
  Collaborative team player, politically savvy, and great at building relationships across all levels of the business and with external high-ranking executives
• Ability to author reports, develop and deliver impactful presentations
• Strong project and change management skills with ability to assist with multiple projects at a time
• Working knowledge of Microsoft Office 365 and a demonstrated aptitude for learning new systems
• Absolute discretion and confidentiality regarding sensitive information

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

• BA/BS/Bachelor’s degree
• 5 to 7 years of brand management experience in hospitality or parallel industry
• Ability to travel domestically and globally as required, approximately 50%
• Additional regional language will be beneficial

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Our Local Authority client based in West Yorkshire is currently recruiting for an Interim Director of their Environmental Services Team asap.

This is a full time, ongoing temporary contract for at least 6 months offering hybrid working and a day rate of between £475 - £550 per day Umbrella LTD (£375 - £430 PAYE)

The purpose of the role is to lead all waste related services and contracts, fleet management and transport operations, countryside management and the maintenance of the councils street scene.

The ares include:

• Domestic and Commercial Waste Operations
• Strategic Waste (Waste PFI Contract Lead)
• Street Cleansing
• Public Rights of Way
• Highways Infrastructure
• Transport Services Fleet Maintenance and Management as well as Passenger Transport
• Grounds maintenance and countryside management.
• Flood risk management

Responsibilities:

• Supporting, developing, promoting and maintaining constructive multi-agency working to ensure the Council can deliver its priorities, overall aims and objectives ensuring the delivery of high quality services that focus on the needs of local people.

Requirements:

• Knowledge of Waste collection, recycling and disposal
• Understanding of how to deliver operational services with the lowest environmental impact.
• Excellent understanding of both contract and relationship management including negotiating
• Proven track record of successful leadership.
• Significant experience of Environmental legislation and in a field related to Environment based services including specifically waste management.

If interested of require any additional information, please feel free to get in touch on 01772 208967 or via email at james.glover@servicecare.org.uk

This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific individual eligibility requirements in accordance with VHA policy and submit your EDRP application within four months of appointment. Approval, award amount (up to $200,000) and eligibility period (one to five years) are determined by the VHA Education Loan Repayment Services program office after complete review of the EDRP application.

VA offers a comprehensive total rewards package. VHA Physician Total Rewards.

Recruitment/Relocation Incentive (Sign-on Bonus): Authorized
Pay: Competitive salary, annual performance bonus, regular salary increases
Paid Time Off: 50-55 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year and possible 5 day paid absence for CME)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory
CME: Possible $1,000 per year reimbursement (must be full-time with board certification)
Malpractice: Free liability protection with tail coverage provided
Contract: No Physician Employment Contract and no significant restriction on moonlighting

The WPB VA Medical Center has a designated role in the Geriatrics and Extended Care Service that serves as the Attending Physician and Medical Director of the Community Living Center (CLC). The incumbent provides clinical and administrative oversight of the CLC. They will also be a teaching faculty member in our Geriatrics Fellowship program. They will have the following duties and responsibilities:

• Serves as a resource to senior management and other clinical and administrative leaders on issues impacting the delivery of care for Veteran's who use the Geriatrics Department services.
• Plans, develops, and maintains a comprehensive program to ensure compliance with Veterans Health Administration (VHA) Guidelines and Directives and other relevant standards.
• Directs and coordinates medical care and participates in the resident care management system.
• Assists with identification, evaluation and resolution of medical and clinical concerns and issues that:
  (a) Affect resident care, medical care, or quality of life; or
  (b) Are related to the provision of services by physicians and other licensed health care providers.
• Participates in educational activities related to the delivery of services to Community Living Center residents and promotes and supports appropriate continuing education programs for other staff members.
• Coordinates medical provider assignments and coverage in the department in collaboration with the Chief of Geriatrics and Extended Care.
• Assures that medical providers and other staff members provide resident care services within established clinical privileges, scope of practice, competencies and qualifications.

Overview / Brief

Louis Dreyfus Company is a leading merchant and processor of agricultural goods. Our activities span the entire value chain from farm to fork, across a broad range of business lines, we leverage our global reach and extensive asset network to serve our customers and consumers around the world. Structured as a matrix organization of six geographical regions and ten platforms, Louis Dreyfus Company is active in over 100 countries and employs approximately 18,000 people globally.

Diversity & Inclusion

LDC is driven by a set of shared values and high ethical standards

Diversity is part of our DNA. LDC strives to create a diverse and inclusive work environment where people can thrive regardless of gender, sexuality, ethnicity or background.

Sustainability

Sustainable value is at the heart of our purpose as a company

We are passionate about creating fair and sustainable value, both for our business and for other value chain stakeholders: our people, our business partners, the communities we touch and the environment around us.

We are seeking a highly skilled and experienced senior person to lead our enterprise architecture and AI initiatives. A successful candidate will have a global responsibility to lead number of AI initiatives and will also be a senior leader in Singapore to ensure coordination and collaboration across data science and technology talent, aligned with commercial priorities.

Main Responsibilities:

• Lead the coordination and management of our AI team to develop innovative AI solutions that align with LDC business objectives. Oversee multiple AI projects, ensuring timely delivery and adherence to scope.
• Define and implement AI strategies, roadmaps, and timelines in collaboration with various commercial and technical stakeholders. Promote synergies between AI, Data Science and Analytics at a global level.
• Provide technical guidance and mentorship to AI team members. Establish a framework of technical standards and procedures for delivery of AI projects.
• Cultivate external connections with academia and startups to stay at the forefront of AI innovation. Engage with academic institutions to facilitate knowledge exchange and explore opportunities for joint research projects.
• Manage appropriate vendor relationships and workloads effectively.
• Regularly report to executive steering committees on the progress of AI initiatives and ensure their successful implementation.

Experiences:

• At least 10-15 years of relevant working experiences
• Proven experience in leading AI and data science projects, with a strong track record of delivering results
• Excellent leadership and team management skills, with the ability to inspire and motivate a diverse team of professionals
• Experience in managing vendor relationships and overseeing complex projects with multiple stakeholders
• Knowledge of the commodity trading industry and its unique challenges and opportunities is a plus
• Experience in implementing and managing AI centers of excellence
• Familiarity with enterprise architecture frameworks and digital innovation processes
• Previous experience working in a global organization with a diverse and distributed team
• Strong strategic thinking and problem-solving abilities, with a focus on driving business value through technology and innovation
• Exceptional communication and interpersonal skills, with the ability to build relationships and collaborate effectively with stakeholders at all levels

Technical Skills:

• Knowledge of data science programming languages such as Python
• Proficiency in data science workbench tools and platforms
• Extensive knowledge of data management and data engineering principles
• Knowledge of enterprise architecture
• Experience with innovation and R&D processes, including the ability to drive and manage research projects

Academics:

• Degree/ Masters in Computer Science/ Mathematics/ Physics/ Statistics/ Economics or related field of study

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

Strategy

• Lead the setting of the cyber incident management and claims handling proposition and drive execution of this strategy across Asia Pacific.
• Collaborate with Cyber Solution and Specialty leadership across sub-regions to agree client priorities and implement effective and tailored client-engagement strategies.

Client

• Onboard Aon clients into the cyber incident management and claims proposition, including guiding clients through vendor selection.
• Drive client incident preparation through facilitating planning workshops and Cyber Incident Management and Claims Tabletops.
• Support Aon clients triage new cyber incidents and activate appropriate response options and vendor capabilities.
• Lead insurer coordination to resolve any coverage issues and create bespoke coverage solutions in collaboration with Financial Lines claims advocacy colleagues, Claims Preparation teams, and cyber brokers.

Network

• Lead dialogue with insurers on claims protocols, performance, and expectations.
• Build relationships with the broader incident management marketplace, including breach coach counsel, forensic investigators, loss adjustors, and relevant solutions providers.
• Support internal DAU activity and industry networking to heighten awareness of the team and proposition.

How this opportunity is different

As the Cyber Claims and Coverage Leader for the Aon Cyber Solutions – Asia Pacific team, you will help empower results for our clients by helping them prepare for, respond to, and recover from cyber events.
This will be achieved by supporting clients throughout the cyber incident lifecycle to minimise loss and expediate claims outcomes, including managing complex coverage issues.
This role can be based in any of Aon’s main office hubs and report directly to the Head of Cyber Solutions for Asia Pacific.
This is a strategically critical client role for the Cyber Solutions business and a high-visibility position; you will be leading claims and coverage engagement in Asia Pacific, and as such, will become well known to the leadership and client-facing communities.

Skills and experience that will lead to success

• 8 years of direct experience in the cyber and risk industry.
• 5 years of direct experience in cyber incident management or claims services.
• Legal degree preferred.
• Ability to anticipate and respond to changing priorities and operate effectively in a dynamic, demand-based environment, requiring flexibility and responsiveness to client needs.
• Must be able to work collaboratively across teams and geographies.
• Comfort with intermittent periods of travel; evening and weekend hours.
• Exceptional work ethic; high level of professionalism and adherence to ethical standards.
• Strong written and oral communication skills, plus attention to detail.
• Substantial engagement with key stakeholders that will be critical to successful business development efforts including insurers, law firms, vendors, and clients.
• Previous experience operating in the Asia Pacific region.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

• Oversee the operations of the Healthy Ageing Department together with other senior team members
• Identify and analyse key trends and developments, data and collaborations required to meet the department’s vision
• Plan and implement evidence/interest-based initiatives aimed at improving the quality of life of seniors (emphasis: frail seniors who use Community Care services or who are living at home). These include meaningful recreational activities such as the arts (visual arts, creative movement), physical leisure (gardening, taichi), music, inter-generational projects, etc
• Research, plan and implement evidence and interest-informed initiatives in collaboration with partners and the Community Care sector
• Develop and execute strategies to support Community Care service providers (e.g. Active Ageing Centres) in providing meaningful and evidence and interest-informed activities for their clients.
• Analyse information, data and ground insights to identify trends, needs and gaps, and formulate strategies to support activity provision by Community Care partners and service providers.
• Project manage and evaluate the outcomes and effectiveness of the initiatives
• Engage and manage internal and external stakeholders to gain buy-in and partnerships

Job Requirements

• Degree in any discipline with at least 8-10 years of programme management / at least 10 years of relevant experience and 3 years in a managerial capacity
• Strong in programme management and evaluation experience, preferably in healthcare, eldercare and/or social services
• Self-motivated, resourceful with good problem-solving skills and a high level of initiative
• Able to manage multiple projects with excellent project management skills and to thrive under pressure in a fast-paced environment
• Effective communicator (verbal, in writing) with good interpersonal skills and an interest to enhance care for seniors
• Responsible, independent and a good team player

About the role:

The Customer Success (CS) department is the backbone of everything Forter does, and as the Head of CS for APAC you’ll lead the team responsible for that region’s customers. Forter’s technology is cutting edge, and as such, the CS team is in an exciting position to partner with customers to deliver incredible business value. Forter places a great deal of faith in our CS team, who are responsible not only for customer satisfaction, but also renewals and expansion discovery. In this role you’ll lead a world class team, ensure the execution of our mission at the highest levels, build lasting relationships with client executives, solve complex business challenges, and expand the skills that will be the cornerstone of your career.

What you’ll be doing:

• Lead a world class team of roughly 5 CSMs in the APAC region, covering our customers in China, Australia, Japan and more
• Recruit and develop a high performing team, helping uplevel our CSMs to meet their company goals while preparing them for the next steps in their careers
• Deliver transformational leadership so the team is highly motivated, supported, and engaged. Be a role model and maximize the strengths of your team
• Own the gross and net revenue retention number for your team, building a strategic plan to retain and grow your book of business quarter after quarter
• Independently handle escalated client issues with urgency, providing guidance to the team while serving as an escalation point that can deescalate situations
• Lead the APAC team renewal strategies, partnering with cross-functional teams like Sales, Marketing, and Finance to proactively plan renewals well in advance
• Work closely with the GTM teams (Sales, Pre-Sales, etc.) to align on strategies, forecasting, account plans, and expansion opportunities
• Share key insights about Forter’s product and processes internally with our Product and leadership teams to help point the company roadmap in the right direction

Who are you?:

• 10+ years of CS experience working with large enterprises on software solutions
• 5+ years of management experience as a CS team manager or leader
• Experience in a SaaS startup serving customers that include those in mainland China. Fraud, payments, professional services, and eCommerce experience is a bonus
• Strong management presence and leadership ability, with communication and interpersonal skills that motivate leaders and teams
• Demonstrated operational excellence in analytical thinking, process development, problem solving, communication, delegation, and planning
• Excellent communication skills especially at the C-level. Past experience working with senior C-level executives both internally and externally
• Experience building exceptionally strong relationships with x-functional leaders. Sharing a clear vision for your team as well as enlisting internal support for initiatives
• Ability to work in fast paced environment, be trusted to drive initiatives autonomously and gain buy in from a wide collection of stakeholders
• Ability to break down ambiguous and nuanced problems into concrete, manageable components and think through optimal solutions
• Openness to being hands on. Not afraid to roll your sleeves up and get in the weeds while solving complex operational problems

Benefits:

• Competitive salary and quarterly bonus plan
• Private health insurance, including vision and dental coverage
• Restricted Stock Units (RSU’s)
• Generous PTO policy
• Half day Fridays, every Friday
• Work from home allowance

About us:

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve. Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact.

Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:

• Great Place to Work Certification (2021, 2022, 2023)
• Fortune’s Best Workplaces in NYC (2022)
• #3 on Fast Company’s list of “Most Innovative Finance Companies” (2022)
• Forbes Cloud 100 (2021, 2022)
• SAP Pinnacle Awards “New Partner Application Award” (2023)
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

Life as a Forterian:

We are a team of over 500 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Nordstrom, Priceline, Instacart and ASOS can block fraud, drive revenue and improve customer experience.

At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.

Forter is an Equal Employment Opportunity employer that will consider all qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law.

If you need assistance or an accommodation due to a disability, please email us at interviewaccommodation@forter.com. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.

*Forter does not accept agency resumes. Please do not forward resumes to Forter (or any related) jobs alias or directly to any Forter employees. Forter will not be responsible for any fees related to unsolicited resumes.

Our client based in Birmingham is currently recruiting for an Associate Director to join their team as soon as possible.

This is a full time, permanent role offering up to £75,000 per year + Package.

The main responsibilities of the role are to lead the Project Management Team in the Midlands. This includes managing the team, resource allocation, Clients and finances.

To lead the Project Management Team in the Midlands. This includes managing the team, resource allocation, Clients and finances. Work with the Lead for the Quantity Surveying Team in the Midlands to ensure delivery of the Midlands Business Plan objectives.

To provide consultancy services across a range of projects delivered by Identity Consult and be responsible for all aspects of service delivery from inception to completion. Support the North West Senior Director with planning and supporting of daily activities within the department. Management of team members to include training and mentoring and participating in business development functions.

Requirements:

• BSc or equivalent is essential in a construction related discipline
• Chartered with the RICS or equivalent
• Successful business record and excellent managerial performance
• A candidate not possessing the qualifications listed above but with a substantial and clearly established track record of success in a relevant field may also be considered

If interested please feel free to get in touch 0n 01772 208967 or via email at james.glover@servicecare.org.uk

• Nursing qualification, with a valid UK NMC Pin

• Proven experience in managing large healthcare operations, with a track record of delivering excellence and positive outcomes.
• Strong experience within a hospice setting and in-depth knowledge of palliative care.
• Leadership skills with the ability to inspire and energise teams, ensuring the highest level of care is delivered.
• Strategic thinker with the ability to manage budgets, resources, and operational processes.
• Positive energy, a passion for the work we do, and a deep commitment to compassionate, patient-centred care.

• Company pension scheme
• Comprehensive induction programme
• Sick pay
• Enhances maternity and paternity leave
• Annual leave that increases with service

• Lead the overall management and operations of the hospice, ensuring the highest standards of care and compliance.
• Oversee the delivery of palliative care services, ensuring patients receive compassionate, patient-centred care that aligns with organisation's core values.
• Drive operational excellence by managing staff, resources, and budgets effectively, with a focus on delivering positive clinical and financial outcomes.
• Foster a positive and collaborative environment, inspiring and supporting staff to meet the needs of patients, families, and the broader community.
• Build relationships with healthcare partners, regulatory bodies, and the community to further develop the hospice's reach and impact.
• Ensure compliance with all regulatory and quality standards within the hospice sector, maintaining accreditation and licenses.

Associate Director

Permanent Role £65k to £75k

Birmingham

About the role

To lead the Project Management Team in the Midlands. This includes managing the team, resource allocation, Clients and finances.

Work with the Lead for the Quantity Surveying Team in the Midlands to ensure delivery of the Midlands Business Plan objectives.

To provide consultancy services across a range of projects delivered by client and be responsible for all aspects of service delivery from inception to completion. Support the North-West Senior Director with planning and supporting of daily activities within the department. Management of team members to include training and mentoring and participating in business development functions.

If interested in the role, please contact me at moeez.muhammed@servicecare.org.uk or give me a call on 01772208967 for further information regarding the role.

about the company

Our client is one of the prominent companies in Singapore. They are currently expanding their regional operations and seeking a Director of Engineering for their data centre.

about the job
As a Director of Engineering, you will be responsible for overseeing regional operations. Your primary responsibilities will include:

• Oversee the design and construction of both greenfield and brownfield data centers.
• Identify and engage a top-tier consulting firms including architects, M&E specialists, C&S experts, and energy consultants to support design development and tender preparation, as well as to create project cost budget estimates.
• Lead research and development projects focused on new engineering technologies and construction methodologies that enhance data center energy and water efficiency, construction effectiveness, operational productivity, and sustainability by reducing power usage effectiveness, water usage effectiveness, and carbon emissions.

skills and experience required

• Preferably 10 years of experience in data centre field
• Has experience in archiectural, M&E and project management.

To apply online please use the 'apply' function, alternatively you may contact Noelle.
(EA: 94C3609/ R1982617 )

about the company

Our client is one of the prominent companies in Singapore. They are currently expanding their regional operations and seeking a Technical Design Director for their data centre.

about the job
As a Technical Design Director, you will be responsible for overseeing regional operations. Your primary responsibilities will include:

• Oversee the design and construction of both greenfield and brownfield data centers.
• Identify and engage a top-tier consulting firms including architects, M&E specialists, C&S experts, and energy consultants to support design development and tender preparation, as well as to create project cost budget estimates.
• Lead research and development projects focused on new engineering technologies and construction methodologies that enhance data center energy and water efficiency, construction effectiveness, operational productivity, and sustainability by reducing power usage effectiveness, water usage effectiveness, and carbon emissions.

skills and experience required

• Preferably 10 years of experience in data centre field
• Has experience in archiectural, M&E and project management.

To apply online please use the 'apply' function, alternatively you may contact Noelle.
(EA: 94C3609/ R1982617 )

The jobholder leads the Knowledge Platforms team to design and deliver CLC’s key knowledge platforms, such as the World Cities Summit (WCS), events and publications, as part of its mission to share knowledge on liveable and sustainable cities. The biennial WCS held in Singapore is the largest of these deliverables. The team also organises the WCS Mayors Forum and WCS Young Leaders Symposium in Singapore and overseas in alternate years; and the CLC Lecture or Webinar Series. The team co-ordinates and builds on CLC wide partnership engagements and sponsorships for WCS.

Knowledge Platforms (KP) workstream also publishes CLC’s flagship biannual Urban Solutions magazine, and is responsible for CLC and WCS marketing and communications, including the development and maintenance of websites and social media accounts; corporate/ marketing videos, brochures, slides and other collateral; production of EDMs (including CLC’s monthly Better Cities e-magazine); CLC Annual Report; and media engagements. Finally, the team supplies selected CLC-wide service functions, including co-ordination of publication standards; knowledge management; and partnerships.

The jobholder must be outgoing, have a keen interest in issues facing the sustainability and resilience of cities and be able to engage city leaders and international organisations at all levels to further ties and develop bilateral partnerships. The jobholder must be able to reach out to MNCs, local companies and sponsors to offer them value propositions so that they will engage with CLC and WCS platforms. He/she is expected to travel and work with foreign city halls especially when the overseas edition of WCS MF is held.

Responsibilities include:

• Strategy: Guide the team to strategically conceptualise, and periodically re-imagine WCS and related events, CLC and WCS webinars and publication concepts, products and work processes to remain relevant to CLC’s evolving priorities.
• Content: Internationally benchmark and ensure WCS remains ahead of similar international events. Guide the team to work with CLC’s other workstreams (principally, (1) Research and (2) Capability Development, International and Advisory) to curate and develop the content for CLC’s various knowledge platforms; and incorporate key partner events such as Smart Cities Workshop, MND R&D Symposia as part of the content ecosystem.
• Business Development: Formulate business strategies to develop WCS and its related events into a financially sustainable event. Propose new business strategies to reinvent and monetise CLC knowledge products and publications.
• Partner Relations: Work with the team to forge, maintain and grow relationships with key partners, particularly WCS stakeholders, sponsors and strategic partners as well as Mayors, city leaders, leading experts and Young Leaders.
• Operations: Oversee the work of the team, including vendors, to ensure public procurement policies and processes are observed, efficient delivery of various products to their specifications and requirements, including budget limits, deadlines, quality indicators, etc.
• Leadership: Leadership responsibilities including people development, team cohesion and morale, performance management, etc.

Requirements:

• Tertiary education in business with experience in urban related disciplines.
• A minimum of 8-10 years of relevant work experience, including at least some experience in the public sector, in the areas of urban planning and governance; liveability, sustainability and resilience.
• Experience in developing events, publications, journalism, marketing communications and/or partnerships will be ideal.
• Able to develop and drive business development strategies to make the WCS and related KP products financially sustainable.
• Proven track record in leading teams to deliver effective results, whilst exercising teamwork across CLC’s different workstreams.
• Excellent communication skills and the confidence to engage senior officials or business leaders, both internationally and locally.
• Experience in protocols of engaging senior international leaders.

Shortlisted candidates will be notified within 4 weeks of the application closing date.

The successful candidate will be appointed to a position commensurate with his/her experience.