Total 6 Director/C-Level Customer Service job vacancies in D03 Queenstown, Tiong Bahru

Deputy Director, Operations

Reporting to the Director of Operations, you will lead the General Services team to manage general support and environmental services, security and car park as well as general enquiry lines and information counter. In this role, you are expected to collaborate closely with both internal and external stakeholders. You will also have to oversee contracted vendors to ensure their compliance to regulatory requirements and adherence to specified service standards and manage tenants and leasing agreements. Last but not least, you will need to do budget planning and expenditure management in addition to providing management reports on a regular basis and participate in corporate projects.

Requirements

• Recognised degree with at least 12 years of relevant operations experience in healthcare, security or hospitality industry
• At least 6 years’ experience in a Managerial or above position
• Strong interpersonal skills and good analytical, organisational and communication (both verbal and written) skills
• Relevant experience in data management and analysis would be an advantage
• Proficient in Microsoft Office applications

What the role is

The Quality Service Branch (QSB), under the Clean Environment Group (CEG), handles cases related to pollution control and wastes management matters. In this role, we are looking for highly-motivated, dynamic and service-oriented individual to handle feedback, appeal and enquiries related to pollution control and waste management related issues. In addition, you will perform a wide range of duties focused on monitoring trends, and data analysis on various types of feedback to support ground operations. You will report to the Senior Assistant Director of CEG/QSB.

You will work in partnership with line departments and operations sections within Pollution Control 1 Division, Pollution Control 2 Division, Environmental Monitoring and Modelling Division and Waste Management Division, to ensure effective handling of feedback and appeal cases received from members of the public and stakeholders.

What you will be working on

You will be responsible for the following:

• Draft reports and replies and handle all cases from People, Private and Public sectors, including complex and sensitive cases, on pollution control and waste management matters in accordance with guidelines and Standard Operating Procedures and within service standards
• Review feedback and collaborate with operations and/or other agencies to understand customer issues where required, to identify gaps in service delivery and drive improvements/changes to service experience, processes, policies, and standards, including communication strategies and replies to ensure relevance and realism to changing customer servicescapes
• Partner, support and contribute to platforms and initiatives aimed at driving service excellence within NEA, for example, service events, newsletter, initiatives, etc.
• Analyse feedback data and garner insights from customer satisfaction surveys to sense and sense-make, and to propose improvement plans.
• Identify key customer segments, provide department-perspective to develop service strategies to meet current and future requirements of the customer segments.
• Provide support and advice to officers on service-related queries, for example, guidelines/SOPs, service standards, case handling, direct cases to appropriate parties, etc.
• Document institutional knowledge on unique cases of feedback for training and future reference
• Identify staff and/or projects eligible for reward recognition and prepare documentation for service award nomination

What we are looking for

• Good understanding of and keen interest on environmental protection issues including pollution control and wastes management issue
• A good team player with excellent communication, interpersonal and investigation skills
• Excellent communication skills and emotional intelligence, with ability to think logically
• Meticulous, good analytical and writing skills, and able to identify emerging issues for quick resolution
• Organised and able to multi-task
• Independent and resourceful with pleasant personality and enjoy working with others
• Highly resilient and able to handle adverse situations and difficult customers
• Self-driven, strong leadership skills and always ready to strive for improvement
• As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

To apply, please proceed to https://sggovterp.wd102.myworkdayjobs.com/PublicServiceCareers/job/NEA-2-BUKIT-MERAH-CENTRAL/Assistant-Director-Executive-Manager--Quality-Service-Branch----Contract_JR-10000029599-1

About The Role

As Assistant Director, you will be responsible for the overall performance of the Contact Centre. You will drive change, and work with the Head on operational strategies, capacity planning, cost/benefit analysis and performance reviews.

You can expect to work in a fast-paced environment and be challenged to navigate complex healthcare needs.

Responsibilities:

• Leads operations at the Healthcare Group Contact Centre and ensure 24/7 system readiness
• Ensure staff consistently deliver timely and professional response across all channels
• Optimize resources to handle all channels
• Track and monitor processes through performance indicators. Trend analysis and benchmark key performance indicators
• Ensure timely dissemination of information, escalation of issues and resolution of problems
• Liaison person between Institutions and Group Contact Centre. Partners both internal and external stakeholders to ensure patients’ positive experience along the continuum of care
• Responsible for customer satisfaction/ experience scores. Works closely with stakeholders to continuously improve service levels and delight patients.
• Lead, motivate, guide and train admin and ancillary staff to perform to the best of their abilities and to develop their potential.
• Develop Individual Development Plan (IDP) for staff to ensure they receive appropriate training and development so that they possess necessary knowledge and skills to carry out their roles.Create a conducive environment to facilitate open communication between staff and management
• Support Head, Group Contact Centre on staff recruitment and retention efforts
• Lead quality improvement projects within the centre
• Drive and implement change(s) to workflows and processes to enhance service standards

Requirements:

• A recognised Degree in any discipline
• At least 8 years’ experience in Healthcare and/or Contact Centre
• Possess strong interpersonal and communication skills with track record of strong working relationship at various levels
• Strong leadership qualities with the ability to motivate and nurture the team to meet operational goals
• Self-directed, resourceful and self-motivated with an analytical mind and good problem-solving skills
• Able to multi-task and work in a stressful environment
• Proficient in MS Office applications

Reporting to the CEO of NDCS and as a key member of the Senior Management, you will provide leadership and management direction for the institution’s financial strategy. You will also direct and control the wide spectrum of financial and accounting aspects of the operations in achieving the vision and strategic plans of NDCS. You will partner with key stakeholders in reviewing market trends and provide strategic financial analysis to meet overall financial objectives.

You will work closely with SingHealth group Finance as well as the Ministry of Health on subvention funding, financial modeling, and scenario planning in the review of healthcare policies.

You are also responsible for the financial operations and grant management of NDCS research arm, NDRIS in ensuring governance, compliance with regulations and alignment with cluster’s directions.

You will ensure an efficient and effective financial system to support operations and strategic plans of the Academic Clinical Programme.

Requirements

Degree in Accountancy or equivalent. At least 15 years of relevant experience of which 10 years at management position. Well organized, self-directed and with strong capabilities in systems and process. Member of the Institute of Certified Public Accountants of Singapore.

You will support the Deputy Chief Executive Officer, Research & Education to oversee and implement the research programmes and initiatives of the National Dental Research Institute Singapore (NDRIS). Additionally, you will support the Academic Chair to oversee the academic initiatives under the Oral Health Academic Clinical Program (ORH ACP). You will be in-charge of managing research and academic support grants awarded to NDRIS and ORH ACP.

You will be responsible for research and academic strategic planning and implementation of the NDRIS’ and ORH ACP’s research and academic masterplans. You will be in charge of formulating and reviewing research and academic policies and procedures. You will be required to develop grant proposals and presentation decks for research and academic programmes and prepare cases for support to attract philanthropy funding. You will oversee the organisation of strategic initiatives, including planning strategic retreats, study trips and visits by key overseas delegations. You will facilitate partnerships with collaborators and industry players.

Requirements:

• PhD/ Masters in Science or other related field with minimum 10 years of relevant experience in research and academic administration
• At least 6 years of supervisory experience will be preferred
• Able to work independently and lead a team and function well in a team-based setting
• Possess good leadership, interpersonal, communication, organizational, time-management, analytical, presentation deck development and writing skills
• Highly motivated with strong ability to drive initiatives

JOB SCOPE:

· Working with senior management to develop and implement policies and actions;

· Drafting of regulatory instruments such as legislations and subsidiary legislations under the purview of the organisation;

· Providing legal advice and interpretation with respect to various legislations administered by the organisation, as well as all other laws of Singapore as required by the organisation in the discharge of its duties and functions;

· Drafting, reviewing and providing sound legal advice on a broad range of legal issues;

· Drafting, vetting and advising on general corporate and contractual matters including, but not limited to, tender documents, Memorandum of Understanding (MOUs), tenancy agreements and other commercial documents;

· Developing and setting in place internal legal processes and guidance for the various Divisions including setting up a repository of legal advice rendered to the organisation;

· Advising and managing potentially contentious matters;

· Managing and liaising with external lawyers; and

· Undertaking such other tasks/projects as may be assigned from time to time.

· To complete daily job given.

· Other relevant duties as may be assigned by the client

REQUIREMENTS:

· A law degree and be called to the Singapore Bar (or other commonwealth jurisdictions).

· At least 4 years post-qualification experience.

· Corporate work experience (especially in contract law) would be an advantage.

· Versatile and self-motivated with strong analytical skills.

· Able and willing to multi-task and work well under pressure handling a wide range of legal work.

· Good communication and interpersonal skills; the ability to write and reason clearly and compellingly is essential.

· Team player who is also able to work independently with minimal supervision.

ADDITIONAL INFO:

· Contract type: 1 year with option to extend 1 year

· No. of candidates required: 1 pax

· Salary: Salary will commensurate with qualification and experience.

· Working hours and days: to be specified

· Date of commencement: 2024

· Working location: Central (Lavender MRT)

BENEFITS:

· Attractive salary

· Comprehensive medical benefits

· Leave benefits

· Training and Professional Development

Interested applicants may apply via

www.seacaremanpower.com for the agency’s consideration

Only shortlisted candidates will be notify

Lic 95C4455