Total 13 Manager level Customer Service job vacancies in Lancaster , LA1 3QZ

Celebrating 30 Years – Extra Care Manager at PROGRESS HOUSING GROUPJoin Our Legacy of Change and Community For three decades, Progress Housing Group has been more than a housing provider; we've been a catalyst for positive change. As we celebrate our 30th anniversary, we reflect on the countless lives we've impacted—providing safe homes and supporting independence. We're proud of our journey, standing by our communities through every season of life. Our dedicated team of 900 colleagues is the heartbeat of our service, delivering high-quality homes and related services that make a real difference to tens of thousands of people. Together, we are committed to making a positive difference every day. Why Join Progress Housing Group? Pride in Our Purpose: Be part of a team where your work is valued, purposeful, and contributes to our legacy of progress.Empowering Work Environment: Thrive in a culture that inspires you to be your best.Recognised Employer Excellence: With a Glassdoor rating of 4.2, our commitment to our employees is clear.Teamwork and Trust: Our staff survey results speak volumes about the supportive and collaborative environment we cultivate. Your Role as Extra Care Manager: In this pivotal year, as an Extra Care Manager, you will play a vital role in delivering and managing the Group’s first purpose built Extra Care scheme. As the scheme is scheduled for handover in early Summer 2025 you will have an exciting opportunity to shape the delivery of the extra care offer and key services at the scheme. Following handover, you will ensure that the scheme is managed to the highest possible standards and our Tenant’s feel supported and valued. Join us in our mission to cultivate thriving communities where every Tenant feels truly at home. This is a full time position working 36.25 per week between the hours of 08:30am to 04:30pm or 09:00am to 05:00pm Monday to Friday on a permanent contract. What You Will Bring: An experience of managing services that ensure the health, safety and wellbeing of customers.An ability to develop and manage relationships with partner organisations.Able to work with minimal supervision and be self-motivatedYou will be highly organised and able to effectively manage competing priorities.Experience of leading, developing and motivating a team. What We Offer: A competitive salary of £39,247 - £40,632 in recognition of your skill and dedication.A Full time contract with 36.25 hours to provide stability and security.A role within an established organization celebrating 30 years of community building. Be Part of Our Next Chapter: As we honour our past and look forward to the future, we invite you to bring your talents to Progress Housing Group. Apply now to join us in continuing to make a significant impact in the lives of many. Application Closing Date 13th November 2024: Interview Date 21st November 2024: Progress Housing Group is an equal opportunity employer. We are committed to diversity and inclusion, welcoming applicants from all backgrounds to join our team.

Night Care Manager
Permanent Position
Full Time Hours Available
£31,668 per annum/£14.50 per hour

P4 Recruitment are currently working with an award winning company with a CQC rating of Good. They believe in delivering meaningful person-centred care toll residents, while ensuring the team are offered ongoing opportunities for professional and personal development.

This is a full time permanent opportunity working 8pm to 8am on a two week rolling rota.
Week 1: Monday, Tuesday, Saturday, Sunday
Week 2: Wednesday, Thursday, Friday

We are looking for a Night Care Manager who can manage the service throughout the night in the absence of the home manager. You will be the first point of contact for the senior carers and care assistants monitoring and observing the care being provided, giving additional support, training and supervision when required. You will ensure the that detailed and effective handovers are completed and evidenced, including the handover of company property and medications. We are looking for a role model, who can build exceptional rapport with residents and their families.
The Care home is state-of-the-art new care home. This 67 bedded service offers the very best in personal, dementia, and respite care split over three floors.

EXPERIENCE:
• Working within a similar setting bringing a wealth of knowledge in dementia and elderly care whilst having you NVQ level 3 in Health and Social Care
• Experience of managing and leading a team as well as completing supervisions and appraisals
• Have a clear understanding of medication including managing the receipt of medications into the home

MAIN RESPONSIBLITIES:
• Leading and managing a team throughout the night, including leading nightly meetings, providing positive feedback to the staff and being a role model for the staff within the home
• Managing night rotas to ensure these are fully staffed and there is a good skill mix
• To communicate effectively with the homes’ management team, making sure that all concerns are dealt with quickly and promptly

Care Team Leader
Permanent Position
Full Time Hours Available
£29,000 per annum/£14.50 per hour

P4 Recruitment are currently working with an award winning company with a CQC rating of Good. They believe in delivering meaningful person-centred care toll residents, while ensuring the team are offered ongoing opportunities for professional and personal development.

This is a full time permanent opportunity working 8pm to 8am on a two week rolling rota.
Week 1: Monday, Tuesday, Saturday, Sunday
Week 2: Wednesday, Thursday, Friday

We are looking for a Care team Leader can manage the service throughout the night in the absence of the home manager. You will be the first point of contact for the senior carers and care assistants monitoring and observing the care being provided, giving additional support, training and supervision when required. You will ensure the that detailed and effective handovers are completed and evidenced, including the handover of company property and medications. We are looking for a role model, who can build exceptional rapport with residents and their families.
The Care home is state-of-the-art new care home. This 67 bedded service offers the very best in personal, dementia, and respite care split over three floors.

EXPERIENCE:
• Working within a similar setting bringing a wealth of knowledge in dementia and elderly care whilst having you NVQ level 3 in Health and Social Care
• Experience of managing and leading a team as well as completing supervisions and appraisals
• Have a clear understanding of medication including managing the receipt of medications into the home

MAIN RESPONSIBLITIES:
• Leading and managing a team throughout the night, including leading nightly meetings, providing positive feedback to the staff and being a role model for the staff within the home
• Managing night rotas to ensure these are fully staffed and there is a good skill mix
• To communicate effectively with the homes’ management team, making sure that all concerns are dealt with quickly and promptly

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Engineering Manager - Lancaster - Manufacturing - £60,000 to £68,000 + Benefits

Are you an experienced Engineering Manager looking to play a key role in driving Engineering and Operational Excellence within a fast-paced, process-based manufacturing environment? Do you have previous experience of developing and leading a multi-disciplinary team of Engineers, Technicians and Planners?

If you can answer "Yes" to the above, then this may be the ideal opportunity for you.

My client is an established manufacturing business, providing a range of essential products to various markets across the UK, Ireland and Europe. My client is known for its innovative approach, high-quality standards and involvement in the full end-to-end production process, from raw materials processing to finished products. Supplying into a diverse range of industries, they have established a strong commitment to excellence in product quality.

Key Responsibilities:

• Lead a multi-disciplinary engineering team, including Mechanical, Electrical, and Planning Engineers across both planned and reactive maintenance
• Promote and maintain a safe operating culture with the team, ensuring all aspects of maintenance and installation are undertaken in line with relevant HSE legislation and company requirements
• Manage costs and resources, including waste control, labour, and spare parts, to optimise maintenance efficiency
• Oversee the CMMS system to ensure effective planning and execution of maintenance activities
• Audit and ensure compliance of the engineering data systems
• Implement innovative solutions to improve equipment reliability and energy efficiency
• Spearhead Capex projects, with a budget of around £800k, and contribute to the strategic direction of the site
• Ensure the successful recruitment, training, and development of the engineering team
• Conduct risk assessments of processes and tasks across the Department
• Manage external contractors on site, ensuring they meet legal and company requirements

Candidate Requirements:

• Ideally educated to Degree Level in an Engineering discipline
• Proven experience as an Engineering Manager, gained within a fast-paced industrial manufacturing environment
• Expertise in Mechanical and Electrical engineering disciplines
• Strong track record of team leadership and development, with a demonstrable track record of leading a multi-disciplinary team of Engineers
• The ability to manage multiple complex jobs simultaneously to meet the ongoing changes in operational priorities
• Excellent knowledge of Computerised Maintenance Management Systems
• Continuous Improvement mindset, ideally with experience of driving CI and Operational Excellence projects
• Previous experience of managing Maintenance and CAPEX budgets, with the ability to drive cost-savings whilst maintaining the highest level of operational efficiency
• Previous experience of managing Capital Projects

Service Care Solutions are looking for a field based Registered Manager to support with a project in North West based services and new startups.

The Registered Manager is responsible in the setup, running and monitoring of the services ensuring it is effective with a clear focus on the performance of staff.

The successful Registered Manager will deliver a high quality, innovative and compliant service of others and will demonstrate consistent and effective leadership skills.

They will provide a professional and high-quality service that enables Individuals to reach their goals through empowerment and person-centred approach, always Ensuring their safety.

The business is growing rapidly and we are looking for an experienced Registered Manager we can invest in to support with the ongoing business strategy and growth we expect in the short, medium and long term.

Company Benefits

• Enhanced DBS checks and clearances
• Continuous Professional Development
• eLearning
• Blue Light Card
• Private Pension Scheme
• Recognition and Reward Schemes; employee of the month
• Laptop and Mobile Phone
• Mileage
• and mo

Person Specification

• Working knowledge of CQC (care Quality Commission) Framework
• Willing to register with CQC for registration.
• Previous experience as a Registered Manager
• Car Driver Essential
• RMA or equivalent qualification
• It would be desirable to hold previous experience of managing a new service.
• Registered Manager will be required to participate in the on-call rota, this includes weekends and bank holidays.

If you would like further information, please call Carly at Service Care Solutions

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about University Hospitals of Morecambe Bay visiting our websitehttps://www.uhmb.nhs.uk/

Applications are invited for a full time, permanent, Cross Bay Ultrasound Service Manager post.

The post-holder will be responsible for the day-to-day operational management and future development of Ultrasound services within the Core Clinical Services Care Group, including the delivery of Trust and national performance targets.

This will cover staff and services at Royal Lancaster Infirmary, Furness General Hospital and Westmorland General Hospital.



We are looking for an experienced, enthusiastic and hardworking individual, with recent experience in leadership and management in a line manager role and a keen interest in our Ultrasound Service to lead our teams as the Service Manager.

We are looking for applicants to have an interest in all aspects of obstetric and non-obstetric ultrasound with an ability to develop staff skills and develop services in line with new technology. To liaise with other departments/wards within the hospital and various external sources in order to provide a quality service to patients and clinicians. To effectively liaise with all disciplines of staff within the Radiology department giving support and advice where necessary. To take responsibility for Governance issues within Ultrasound and report clinical and non-clinical incidents in line with Trust and departmental risk management policies.

As the Service Manager for the Ultrasound service, the post-holder will work closely with the Departmental and Care Group Management team in developing an efficient and responsive service. In conjunction with the Heads of Department, Imaging Services Manager and Clinical Lead develop a strategy for the continuing delivery of an effective Ultrasound across all sites of the trust, managing a range of Sonographers, students and assistant staff in both the delivery of the service and their individual development needs.

We operate from three main hospitals - Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community health care premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre.

FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services.

WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses.

All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies, day case and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about University Hospitals of Morecambe Bay visiting our website https://www.uhmb.nhs.uk/



This advert closes on Tuesday 17 Sep 2024

The Orchard Inpatient Unit consists of 1 ward and a 136 suite.

It’s an 18 bedded mixed sex ward which consists of 10 male beds/ 6 female bed and 2 swing bed which are changeable from male to female given the demand.

The Inpatient wards / units are designed to meet the acute holistic needs of service users/patients and carers, in a person centred recovery focussed environment. This working environment is conducive to staff development and wellbeing.

The post holder will support staff members in the assessment, planning and provision of care in line with national and local nursing and health and safety policy.

The post holder will exercise professional accountability and responsibility demonstrating use of professional skills, knowledge and expertise in the provision of high quality care.

The post holder will adopt integral role in the development of junior staff and quality improvement to enhance patient, carer and staff experience.

There is an expectation that the post holder will utilise research audit and enquiry to lead improvements in care.

The post holder will lead a team of registered nurses and nursing assistants in the delivery of mental health care.

The post holder will promote the interests of service users and ensure that delegated nursing care is effectively implemented in a safe manner. The post holder will exercise professional accountability and responsibility using professional skills, knowledge and expertise in changing environments, across professional boundaries and in unfamiliar situations.

The post holder will use research, audit, enquiry and scholarship to plan, implement and evaluate concepts and strategies leading to improvements in care

If you are interested in discussing this opportunity further please contact the Modern Matron using the details provided

Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.


The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.


Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, flexi-time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview.


For more information please visit our website via Lancashire & South Cumbria NHS FT

Please see attached the job description and person specification for more information about this role


This advert closes on Monday 12 Aug 2024

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about University Hospitals of Morecambe Bay visiting our websitehttps://www.uhmb.nhs.uk/

Applications are invited for a full time, permanent, Cross Bay Ultrasound Service Manager post.

The post-holder will be responsible for the day-to-day operational
management and future development of Ultrasound services within the
Core Clinical Services Care Group, including the delivery of
Trust and national performance targets.

This will cover staff and services at Royal Lancaster Infirmary, Furness General Hospital and Westmorland General Hospital.



We are looking for an experienced, enthusiastic and hardworking individual, with recent experience in leadership and management in a line manager role and a keen interest in our Ultrasound Service to lead our teams as the Service Manager.

We are looking for applicants to have an interest in all aspects of obstetric and non-obstetric ultrasound with an ability to develop staff skills and develop services in line with new technology. To liaise with other departments/wards within the hospital and various external sources in order to provide a quality service to patients and clinicians. To effectively liaise with all disciplines of staff within the Radiology department giving support and advice where necessary. To take responsibility for Governance issues within Ultrasound and report clinical and non-clinical incidents in line with Trust and departmental risk management policies.

As the Service Manager for the Ultrasound service, the post-holder will work closely with the Departmental and Care Group Management team in developing an efficient and responsive service. In conjunction with the Heads of Department, Imaging Services Manager and Clinical Lead develop a strategy for the continuing delivery of an effective Ultrasound across all sites of the trust, managing a range of Sonographers, students and assistant staff in both the delivery of the service and their individual development needs.

We operate from three main hospitals - Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community health care premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre.

FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services.

WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses.

All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies, day case and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about University Hospitals of Morecambe Bay visiting our website https://www.uhmb.nhs.uk/



This advert closes on Wednesday 31 Jul 2024

Please find the detailed person specification and job description for this role attached to this job advertisement.

To actively promote teamwork, respect, integrity, accountability, excellence and compassion within the ward team in accordance with the Trust values and NMC code of conduct, HPC code etc.

To oversee and ensure that leadership within the multidisciplinary team provides effective assessment, formulation, planning and monitoring of care given to service users

In Lancaster and Morecambe, the three Older Adult Community Services have recently merged to become an integrated Older Adult Community team, which can meet the needs of all the Older Adults in our community. This model replicates the Older Adult services in the South Cumbria part of the Bay but with the additional provision of a RITT function.

The Integrated team has two full time Team Leaders, a Clinical Lead and Band 7 OT working across all clinical Pathways. The team is made up of Nurses, Occupational therapists, Psychologist, a CBT Therapist, Assistant practitioners and health care support workers.

We are looking to appoint a confident, dynamic and committed leader who will have proven experience and skill for managing teams in a similar role. The successful candidate will take a lead on ensuring local and operational directives for service delivery are sustained at the current standards expected, and work closely with service manager and other senior colleagues.

It is an advantage if you have previous/current experience in managing teams and be able to demonstrate a resilient approach, be skilled in delivering and supporting current key performance indicators and be confident in dealing with complex issues attributed to those living with dementia.

Experience of working within a similar role or within the older adult field would be beneficial although applicants at band 6 level with a passion for leadership will be considered

Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.

The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.

Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, flexi-time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview.

For more information please visit our website via Lancashire & South Cumbria NHS FT

Please see attached the job description and person specification for more information about this role.


This advert closes on Wednesday 3 Apr 2024