Total 26 Manager level Customer Service job vacancies in Cheltenham, GL53 7AN

ABOUT THE ROLE £500 Golden hello is one of the ways we'll reward you when you join Barchester in this role. As a Head of Housekeeping at a Barchester care home, you'll help to create the warm and homely surroundings that are so important to delivering quality care and support. Leading a team of housekeeping staff, you'll ensure that every room and living space is maintained to the highest standards. The Head of Housekeeping role demands excellent attention to detail, but we'll also rely on you to motivate everyone in your team to be at their best. Put simply, you'll help to make your care home a shining example of a high quality care environment. ABOUT YOUExperience of housekeeping in a care home, hospital or hotel environment will be very advantageous for the role of Head of Housekeeping. We'll also look for a proven ability to lead and inspire a team. A caring nature and good communication skills are important as you'll often come into contact with other members of staff, residents and their relatives. REWARDS PACKAGEIn return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including: A £500 Golden Hello T&C's Apply* Free training and development for all roles Access to wellbeing and support tools A range of retail discounts and savings Unlimited referrals with our Refer a Friend' bonus scheme Employee of the Month' rewards and Long Service Awards' And so much more! If you'd like to use your attention to detail and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

Gloucestershire Health and Care is committed to embedding and providing personalised care through all of its services as part of our high-quality care strategy. The purpose of personalised care is to empower people to lead the lives they want to live. Personalised care starts with a conversation with people about what matters to them. It builds on what people can do, as well as addressing their health needs. Including new ways of working and delivering care, emphasising that we need to make effective use of the full range of our peoples skills and experience to deliver the best possible patient care. So we want to know What Matters to You and that you will share our values and join us on this very important journey.

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Team Leader.

The Role


Leading and supervising your shift
Case managing residents and liaising with families, healthcare professionals and other stakeholders to ensure that the best care plans are created and delivered
Administering and recording medication
Carrying out risk assessments
Working alongside care assistants to support residents with daily needs, ensuring residents remain as active and independent as possible
Working closely with the leadership team to develop services
Provide a fun, inclusive, and professional approach at all times


Some of our benefits by joining the Care UK family:


Wagestream - access your wages at any-time
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


About You


NVQ Level 3 in health and social care desirable
Be well-organised, IT literate and adept at allocating and delegating work appropriately.
Proven ability to lead and supervise others.
A good understanding of care planning processes
Be experienced in or happy to undertake training on administering medication
Above all, have a natural ability to help make the lives of others more fulfilling.


We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours

Who are we looking for?The successful candidate(s) will have experience of working with people in the care and/or support sector and, just as importantly, youll be able to demonstrate an innovative and empathetic approach to delivering services. You will understand person-centred support and be just as passionate about it as we are.

Do you want to make a positive difference to people’s lives?

At Key we’re passionate about personalised support to help people lead their best lives, and we have been part of the Caithness community for over 33 years.

Our dedicated and experienced teams provide flexible, high-quality support focused around the individual and their personal goals.

An exciting opportunity has arisen for someone with experience in social care, who is talented, and enthusiastic to complete our leadership team in Caithness (Thurso and Wick) as we embark on the next stage of our journey to delivering truly outstanding, highly personalised, support services.

If you have the motivation, drive and focus and want to use your leadership skills to make a positive difference to people’s lives, this could be exactly the opportunity you’re looking for. Then you could be Key!

What will the role involve day-to-day?

As the Team Manager you will lead, but also be part of a dedicated team, you will work closely with colleagues to share responsibility for the day-to-day running of all elements of service. This will include leading and supporting staff; ensuring the work of all staff is co-ordinated effectively; whilst also offering practice leadership and direct support of the supported individuals.

You will need to have some flexibility to work various shift patterns and you will participate in out of hours support to teams, on a rotational basis.

What about qualifications and development?

We would also support you to develop your career and reach your potential through a range of learning and development opportunities, including achieving your SVQ 3 and PDA. As such you should have or be willing to work towards a SSSC recognised qualification for this role.

You will be part of a supportive, local team and will receive:

• 38 days annual leave, inclusive of public holidays
• Organisation sick pay
• Pension Contributions
• Paid PVG Membership
• Eligible to apply for a Blue Light Card/ Blue Light Ticket Schemes offering discounts and savings
• Registered with Concert for Carers
• Eligible to register for a Costco Membership
• Credit Union Membership
• Cycle to Work Scheme
• Employee Assistance Programme

Closing date for completed applications is 25th October 2024.

For any informal enquires please contact our Support and Development Manager Alice Riddell at alice.riddell@key.org.uk or on 07442 493661

Student Support Manager: KS4/5 This is a permanent, full time position on SCP Salary Points 26—29 (£34,834.00 to £37,336.00, depending on experience), 37 hours per week, term time only. Pro rota salary: £29,895.12 to £32,042.38 per annum We are seeking a dynamic and highly capable individual to work with students to make a difference to young people’s lives, who is passionate abut their education and able to inspire students to give and achieve their best. The successful candidate will be a specialist with certain individual students and groups of students, but a key aspect is that that the Student Support manager will be managing and co-ordinating delivery via others. The emerging vision is that the Student Support Managers are senior members of our Support Staff team, working side-by-side with senior leaders, leading on key aspects of our pastoral care and student support services. For the right person, this is a very exciting opportunity to be part of a forward-thinking school, and an increasingly thriving part of the school. The school is an equal opportunities employer and committed to safeguarding and promoting the welfare of children and young people, and therefore expects all staff and volunteers, to share this same commitment. We particularly welcome applications from under represented groups including ethnicity, gender, transgender, age, disability, sexual orientation or religion. The successful candidate will be subject to an enhanced Disclosure and Barring Service check. Application pack available from our website Closing date, 9am on Friday 11th October 2024 For an informal discussion about the role, please contact the school.

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Team Leader.

The Role


Leading and supervising your shift
Case managing residents and liaising with families, healthcare professionals and other stakeholders to ensure that the best care plans are created and delivered
Administering and recording medication
Carrying out risk assessments
Working alongside care assistants to support residents with daily needs, ensuring residents remain as active and independent as possible
Working closely with the leadership team to develop services
Provide a fun, inclusive, and professional approach at all times


Some of our benefits by joining the Care UK family:


Wagestream - access your wages at any-time
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


About You


NVQ Level 3 in health and social care desirable
Be well-organised, IT literate and adept at allocating and delegating work appropriately.
Proven ability to lead and supervise others.
A good understanding of care planning processes
Be experienced in or happy to undertake training on administering medication
Above all, have a natural ability to help make the lives of others more fulfilling.


We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours

ABOUT THE ROLEAs a Head of Housekeeping at a Barchester care home, you'll help to create the warm and homely surroundings that are so important to delivering quality care and support. Leading a team of housekeeping staff, you'll ensure that every room and living space is maintained to the highest standards. The Head of Housekeeping role demands excellent attention to detail, but we'll also rely on you to motivate everyone in your team to be at their best. Put simply, you'll help to make your care home a shining example of a high quality care environment. ABOUT YOUExperience of housekeeping in a care home, hospital or hotel environment will be very advantageous for the role of Head of Housekeeping. We'll also look for a proven ability to lead and inspire a team. A caring nature and good communication skills are important as you'll often come into contact with other members of staff, residents and their relatives. REWARDS PACKAGEIn return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including: Free training and development for all roles Access to wellbeing and support tools A range of retail discounts and savings Unlimited referrals with our Refer a Friend' bonus scheme Employee of the Month' rewards and Long Service Awards' And so much more! If you'd like to use your attention to detail and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

ABOUT THE ROLEAs a Unit Nurse Manager (General) at a Barchester care home, you'll use your compassion and initiative to make sure our residents get the quality care they deserve. We'll look to you to plan, manage and monitor the delivery of nursing that meets all of our residents' needs. This means you'll implement person-centred care plans that make a real difference to our residents' day-to-day lives. As part of your wide range of responsibilities, you can expect to plan rotas, recruit, train and mentor staff and build relationships with local regulators and social services. In the role of Unit Nurse Manager (General), you'll have the freedom and autonomy to take your unit from strength to strength, with plenty of opportunities for professional development along the way. ABOUT YOU To join us as a Unit Nurse Manager (General), you'll need to be a Registered Nurse (RGN) with a current NMC registration. Experience in producing well-developed care plans and detailed risk assessments is important, as is an up-to-date knowledge of recent clinical practices and regulatory frameworks, including DoLs/MCA and Royal Pharmaceutical guidelines. You'll be a natural leader who has acted as a clinical mentor, including supporting newly qualified nurses through their preceptorship. Dedicated, ambitious and resilient, you'll have a strong track record of delivering improvements to achieve quality care. REWARDS PACKAGEIn return for your dedication, you'll receive a competitive salary plus our sector-leading benefits and rewards package including: NMC registration paid every year Free training and development for all roles Access to wellbeing and support tools A range of retail discounts and savings Nurse Mentor' and Refer a Friend' bonus schemes Offer to pay Health & Care Worker Visa immigration fees (for eligible nurses)And so much more! If you'd like to use your clinical and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding and empowering place to be.

ABOUT THE ROLEAs a Head of Housekeeping at a Barchester care home, you'll help to create the warm and homely surroundings that are so important to delivering quality care and support. Leading a team of housekeeping staff, you'll ensure that every room and living space is maintained to the highest standards. The Head of Housekeeping role demands excellent attention to detail, but we'll also rely on you to motivate everyone in your team to be at their best. Put simply, you'll help to make your care home a shining example of a high quality care environment. ABOUT YOUExperience of housekeeping in a care home, hospital or hotel environment will be very advantageous for the role of Head of Housekeeping. We'll also look for a proven ability to lead and inspire a team. A caring nature and good communication skills are important as you'll often come into contact with other members of staff, residents and their relatives. REWARDS PACKAGEIn return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including: Free training and development for all roles Access to wellbeing and support tools A range of retail discounts and savings Unlimited referrals with our Refer a Friend' bonus scheme Employee of the Month' rewards and Long Service Awards' And so much more! If you'd like to use your attention to detail and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

CUSTOMER SERVICES TEAM LEADER



Salary: £33,212.50 per annum

Working Hours: Permanent, Full Time, 40 hours per week (Mon - Fri)

Location: Cheltenham, GL51 0EX



Excellent benefits package including Contributory Pension, 2.5% Golden Hello payment on commencement of employment and a £2,000 annual retention bonus (pro-rata for part time employees), subject to maintaining clearance requirements.



We have an exciting opportunity for a Customer Services Team Leader to join our friendly team based in Cheltenham. This is a full time role working 40 hours per week, Monday to Friday between 8.00am – 5.00pm



As Customer Services Team Leader you will support G4S operations by managing the G4S Customer Services Hub and the services they provide. To provide a professional, comprehensive Facilities Management service, whilst assisting with the delivery of this prestigious contract. This requires an individual who is hardworking, tenacious and who wants to deliver the best quality service, whilst ensuring that the customer satisfaction is maintained at all times. The individual needs to be efficient and comfortable with managing a team. They need to be able to multitask, work under pressure and prioritise their workload



Responsibilities

Assist with the management of the G4S Customer Services Team to provide general administration support across the G4S FCO contract and delivery of the services within the remit of the G4S Customer Services Hub.
Monitor delivery of services against SLA’s and SLT’s. Ensuring that performance data is recorded and available for inspection by auditors, client, authority etc.
Maintain office services by organizing office operations and procedures; assigning and monitoring clerical functions and delivery of services.
Complete operational requirements by scheduling and assigning employees; following up on work results
Design and implement office policies by establishing standards and procedures, measuring results against standards and make adjustments where necessary
Keep management informed by reviewing and analyzing management information, summarizing information and identifying trends
Oversee the Stationery budget and related expenditure, whilst ensuring the maintenance an inventory of office supplies
Respond to customer enquiries and complaints
Assist with the preparation and submission of Security Management Plans (SMP’s) in support of the department requirements
Undertake data entry and manipulation to support delivery of services and provide management information for both G4S, Client and Authority.
Answer, screen, administer or transfer inbound calls as required
Liaise with Client, Customers, other areas of G4S and contractors as required
Perform other duties as necessary during times of peak demand or staff absences to contribute to the team effort to accomplish results
Maintain office staff by recruiting, selecting and training employees
Maintain level of staff delivery by coaching, counseling and disciplining employees; planning, monitoring and appraising job results
Promote staff development and training


The Ideal Candidate:
Essential

Previous experience as a Line Manager
High level of IT skills including MS Office
Proven office management, administration experience
Attention to detail and problem solving skills
Strong organizational and planning skills
Decision making


Desirable

Previous experience in facilities management environment


Benefits

While working for G4S, you are entitled to a number of benefits and offers from G4S partners and other organisations, from employee assistance provided through WeCare, to RAC cover and so much more, including the below;

2.5% Golden Hello payment.
£2,000 annual retention bonus.
Progression, training and development catered to you.
Refer A Friend incentives.
Company pension scheme with employer contributions.
G4S Life Assurance Scheme.
Subsidised healthcare plan.
Charity work- Match-IT and Payroll Giving.
Confidential Counselling Services.
24/7 support specialising in health and medical.
Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers.


Please be aware that due to the nature of the business security clearance to a high government level will be required.

Marketing Manager (Content & Social) Maternity Cover - 12 Months

Remote

£40,000 per annum +annual bonus

Reports to: Head of Recruitment Marketing

We are looking for an experienced Marketing Manager to join us here at Cera, this remote role offers great flexibility and the opportunity to join the UK's fastest-growing Healthtech company.

As the Marketing Manager, you will support the Recruitment Marketing team to deliver on our goal to increase the number of quality hires that derive from SEO and Organic Social. We want to become the Employer of Choice for Care workers in the UK and really showcase what it is like to be a Cera Carer and how rewarding the role is!

The Challenge

We have a massive challenge to hire over 5000 carers this year, and the wider care operations teams will support our growth and ensure people can live longer, healthier lives in their own homes.

Who are we looking for?

You will have a minimum of 5 years of Marketing experience, with a strong emphasis on Social and content in previous roles. You are creative, analytical and committed to showing authenticity through content.

You will also have an analytical mind, with a proven track record of A/B testing, reporting and improving performance based on data insights.

Whilst the role is remote, travel to London or other Cera offices may be required and you should be prepared to travel to our branch locations in search of content opportunities on a regular basis - therefore a driving licence and car is essential.

At Cera, we are doing great things to transform healthcare at home and we want to find like-minded people who share our vision for societal change. You will value the importance of making a difference in people's lives and understand the vital part that every Cera team member has in achieving our goals.Key responsibilities

-

Devise, develop and deliver content across social channels, ensuring a mix of engaging, relevant content and conversation

-

Continue to develop our content SEO strategy to include topic clusters with a view to increasing the number of organic job applications made on our website.

-

Owner of the Cera Chats and Cheers Employee facebook group (and any future social communities), with a view to increase group engagement and group numbers as a key source to feed content plans.

-

Oversee Job advert copywriting ensuring they are optimised for Indeed and SEO purposes and regular job posting process

-

With the support of the Marketing Assistant, ensure messages, comments and reviews are appropriately responded to.

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Consider other social media channels ideal for targeting our core audience (eg Tik Tok or Snapchat)

-

Website content (including blogs/articles/news) lead with a focus on On-page SEO optimisation, including reporting on keyword performance and Organic Search outcomes.

-

Lead for the use of and definition of processes around core content marketing tools including Sprout Social, SEMRush and Canva.

-

Chief Storyteller from the front line - you will seek out and expertly craft content which encapsulates the life and purpose of our care teams.

-

Plan and lead the launch of our Employee Advocacy programme to amplify our organic content reach

-

Be a champion for local Facebook page ownership at branch level - providing training, support and guidance to impact local hiring efforts.

-

Ensure the Cera brand and tone of voice are executed across all social channels

-

Lead on social media reporting, developing metrics and reporting for how progress is tracked, reported and incorporated into future content planning and contributing to wider evaluation and analytics activity.

CUSTOMER SERVICES TEAM LEADER



Salary: £33,212.50 per annum

Working Hours: Permanent, Full Time, 40 hours per week (Mon - Fri)

Location: Cheltenham, GL51 0EX



Excellent benefits package including Contributory Pension, 2.5% Golden Hello payment on commencement of employment and a £2,000 annual retention bonus (pro-rata for part time employees), subject to maintaining clearance requirements.



We have an exciting opportunity for a Customer Services Team Leader to join our friendly team based in Cheltenham. This is a full time role working 40 hours per week, Monday to Friday between 8.00am – 5.00pm



As Customer Services Team Leader you will support G4S operations by managing the G4S Customer Services Hub and the services they provide. To provide a professional, comprehensive Facilities Management service, whilst assisting with the delivery of this prestigious contract. This requires an individual who is hardworking, tenacious and who wants to deliver the best quality service, whilst ensuring that the customer satisfaction is maintained at all times. The individual needs to be efficient and comfortable with managing a team. They need to be able to multitask, work under pressure and prioritise their workload



Responsibilities

Assist with the management of the G4S Customer Services Team to provide general administration support across the G4S FCO contract and delivery of the services within the remit of the G4S Customer Services Hub.
Monitor delivery of services against SLA’s and SLT’s. Ensuring that performance data is recorded and available for inspection by auditors, client, authority etc.
Maintain office services by organizing office operations and procedures; assigning and monitoring clerical functions and delivery of services.
Complete operational requirements by scheduling and assigning employees; following up on work results
Design and implement office policies by establishing standards and procedures, measuring results against standards and make adjustments where necessary
Keep management informed by reviewing and analyzing management information, summarizing information and identifying trends
Oversee the Stationery budget and related expenditure, whilst ensuring the maintenance an inventory of office supplies
Respond to customer enquiries and complaints
Assist with the preparation and submission of Security Management Plans (SMP’s) in support of the department requirements
Undertake data entry and manipulation to support delivery of services and provide management information for both G4S, Client and Authority.
Answer, screen, administer or transfer inbound calls as required
Liaise with Client, Customers, other areas of G4S and contractors as required
Perform other duties as necessary during times of peak demand or staff absences to contribute to the team effort to accomplish results
Maintain office staff by recruiting, selecting and training employees
Maintain level of staff delivery by coaching, counseling and disciplining employees; planning, monitoring and appraising job results
Promote staff development and training


The Ideal Candidate:
Essential

Previous experience as a Line Manager
High level of IT skills including MS Office
Proven office management, administration experience
Attention to detail and problem solving skills
Strong organizational and planning skills
Decision making


Desirable

Previous experience in facilities management environment


Benefits

While working for G4S, you are entitled to a number of benefits and offers from G4S partners and other organisations, from employee assistance provided through WeCare, to RAC cover and so much more, including the below;

2.5% Golden Hello payment.
£2,000 annual retention bonus.
Progression, training and development catered to you.
Refer A Friend incentives.
Company pension scheme with employer contributions.
G4S Life Assurance Scheme.
Subsidised healthcare plan.
Charity work- Match-IT and Payroll Giving.
Confidential Counselling Services.
24/7 support specialising in health and medical.
Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers.


Please be aware that due to the nature of the business security clearance to a high government level will be required.

Position : Mental Health Team Leader

Based: Cheltenham

Pay rate starts at: £13.39ph

Contracted hours: 37.5hrs
Shifts are: On a rota bases

Join Voyage Care and Feel Valued, we reward your dedication with:
Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

Team Leaders with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We’re currently searching for a fantastic Team Leader to join us in leading our supported living service in Gloucester . This service is a welcoming and friendly environment with a dynamic team that supports a fantastic group of people!

As a Team Leader with us you'll be helping people to gain more independence in their daily lives, whilst assisting the Manager with the day-to-day supervision and management of the service. You could be allocating shifts, booking in training, inducting new colleagues, conducting supervision’s and appraisals, developing and updating care plans, ordering medication, ensuring the people we support are supported to manage their finances and day-to-day management of the service in the absence of the manager. You’ll never lose sight of why you choose to do this, as our Team Leaders are still at the heart of providing day-to-day support.

This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.

We’re interested in our Team Leader having both the right experience and the right values. This is why at this service our Team Leader should have previous experience in a similar role and a Level 3 in Health & Social Care as well as experience working with individuals with individuals with mental health needs, traumatic backgrounds and challenging behaviours.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!
All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

Deputy Manager

Are you an organised, methodical individual who is passionate about delivering positive change? At Care UK you can build a fast-moving career whilst help our residents fulfil their lives.

What you’ll do

Supporting and deputising for the Home Manager, you will provide inspiring leadership to nursing and care colleagues and oversee the delivery of high quality pastoral care.
You will focus on residents with complex needs, so it’s vital that you can conform with the latest guidelines, take far-reaching decisions and maintain the highest levels of governance, whilst regularly auditing practices and procedures
Care plan development and assessments
Walk rounds
Look after all our residents alongside the team and offer personalised centred care.

Who you are

You will be keen to develop your leadership skills, capable of building close relationships with residents and their families and determined to drive continuous improvement.

Who we are

Care UK are a multi award winning company who have recently been voted the UKs Best Residential Care Provider of the year: people are our passion and are at the heart of what we do. We are an honest and caring company who look for passionate individuals who care as deeply as we do.

What we offer

Competitive salary
Bank holiday enhancements
Paid DBS check
Cycle to work scheme
Thousands of online and in-store discounts
Free uniform
Further training and qualifications
Development and progression
Support, guidance and a caring working environment

Crofton Springs, Cheltenham. ***NEW CARE HOME OPENING 2024*** Reporting to the Home Manager, the Night Care Team Leader at HC-One will provide leadership and direction to the care staff within the home. As Care Team Leader you will lead by example, ensuring that all residents have their individual care needs adhered to at all times.