Total 86 Manager level Customer Service job vacancies in Bristol, Bristol, bs1 3dz

Senior Project Manager (Adult Social Care Transformation)
Contract Duration: 6 months
Location: Bristol (hybrid working with some on-site requirements)
Hours: 37 hours per week
Rate: £500 per day (Outside IR35)

Bristol City Council is looking for an experienced Senior Project Manager to join them for a high-impact 6-month contract within the Adult Social Care Transformation Programme. This is an exciting opportunity to play a pivotal role in leading and managing change across Adult Social Care, delivering meaningful outcomes for residents of Bristol.

Role Overview

In the next phase of the Adult Social Care Transformation Programme, the successful candidate will be responsible for overseeing key project activities, ensuring alignment with council priorities, and ensuring robust delivery of complex change initiatives. You will manage resources, develop business cases, and support senior stakeholders in driving transformation.

Required Skills & Experience

• Experience in Adult Social Care: A strong understanding of Adult Social Care systems and current ASC-related legislation.
• Change Management Expertise: Proven track record in delivering transformation initiatives within the public sector, particularly in the context of Adult Social Care.
• Excellent Communication Skills: Ability to communicate effectively with a wide range of stakeholders, including senior executives, elected officials, staff, and the public. Experience in managing public consultations and other project communications.
• Business Case Development: Significant experience in options appraisal and developing business cases that are robust, persuasive, and aligned with organisational strategy.
• Procurement Knowledge: Familiarity with public sector procurement processes, including preparing tender documentation and delivering Social Value outcomes.
• Financial Acumen: Strong experience in managing budgets and delivering projects within financial targets, including forecasting and risk management.
• Stakeholder & Regulatory Management: Ability to secure necessary approvals and manage interactions with statutory and regulatory bodies.

Working Arrangements

This role will involve some on-site work in Bristol, particularly for key consultations and team planning sessions. We offer flexibility around hybrid working, with some remote working permitted depending on project needs.

How to Apply

To apply for this exciting opportunity, please submit your CV and a cover letter outlining your relevant experience and why you are the right fit for this role.

For more detail on theSevern Major Trauma Operational Delivery Network & Major Trauma Centre (MTC) Manager, please see the linked job description and person specification.

The CIOT team has three main functions: Hospital assessment CIOT offers assessment of all under 18s, including those who are not normally resident in Bristol or South Gloucestershire, who present at University Hospitals Bristol and Weston (UHBW) and North Bristol Trust (NBT) hospitals in crisis with self-injurious behaviours, suicidal ideation or psychosis as part of a mental health presentation Intensive Outreach CIOT offers an intensive outreach package of care to young people and their families/carers in CAMHS who are in crisis, at high risk of harm to themselves, at risk of Tier 4 admission and/or struggling to access and engage with locality CAMHS. Young people referred to CIOT require more input than locality CAMHS services are able to provide because of the level of risk they are presenting with. CIOTs aim is to offer a short term crises intervention to try and prevent further escalations in risk, offer a period of stabilisation to the young person and their network and prevent a Tier 4 admission. CIOT will also support young people and families and their locality teams with step downs from tier 4 units when there is capacity within the team to do so and if clinically appropriate. We will aim to offer in-reach work alongside locality to maintain relationships with young people and assist with care plans at the point of discharge. CAMHS 24/7 Emergency Response Line CIOT manage the CAMHS element of the AWP 24/7 response line that was set up in April 2020 as part of the national strategy to prevent ED admissions during the COVID-19 pandemic. CIOT takes calls from the children and young people, parents and carers in crisis 24 hours a day. The response line also takes calls from professionals who are concerned

To take management and leadership responsibility for the operational delivery of services within the designated service area. To manage the capacity of the service using established tools and techniques including entry and exit criteria, and highlight underlying issues to the CAMHS Head of Operations and Clinical Lead. To work closely with acute care colleagues to ensure seamless delivery of the pathway of services within the local area, addressing bottlenecks and working collaboratively to find solutions which improve patient flow and experience. To represent the Trust professionally and positively at all times, with staff, local partners, service users and carers. To contribute to the Integrated Business Plan for the Area and Local Delivery Unit (LDU) as part of the LDU delivery strategy and the Trusts overarching Integrated Business Plan. To deliver operational services in line with national, Trust and LDU strategic objectives and policies. To liaise with service users, carers, staff and partners in both statutory and non-statutory fields, ensuring that there is shared understanding of service provision and commitments. To ensure involvement of the team managers in service area planning, delivery, choice, and governance including the maintenance of links with key groups/networks. To contribute towards the management of identified projects within the service area. To contribute to the maintenance of the Trust estate from which LDU services are delivered; engaging with services management structures to ensure facilities management, building maintenance, transport, medical devices and waste management objectives at Area and Service area levels are achieved. To join the CAMHS Management on-call rota and provide out of hours support to clinicians on management issues that require urgent escalation.

Who are Diligenta?

Our vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

Summary of the role:

Lead and inspire a team of Customer Service Representatives to achieve operational goals and deliver outstanding service. As a Team Leader, you'll oversee performance, foster team development, and drive results in alignment with business and client objectives.

Benefits:

• 33 days including Bank Holidays.
• Eligibility for an annual discretionary bonus scheme.
• Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services).
• Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods.
• Cycle to Work Scheme & Interest free Season Ticket loans.
• A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing.
• A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave.
• A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection.
• Apply to find out about our other benefits.

What you'll be doing:

• Plan and optimize team resources to align with business goals, ensuring efficient workload management within budgets.
• Regularly review team performance against objectives, identify variances, and take proactive action to meet targets.
• Manage, coach, and develop team members, addressing performance issues promptly and encouraging potential growth.
• Organize and plan team development based on business needs, ensuring members are well-equipped with the skills and knowledge required.
• Implement continuous improvements to enhance team efficiency and effectiveness, applying systems thinking in day-to-day operations.
• Lead the team through corporate changes, maintaining commitment to company strategy, customer needs, and business goals.
• Ensure adherence to company and legal standards to maintain consistent quality output.

What we're looking for:

• Proven people management experience.
• At least 2 years of customer service experience, ideally within financial services or life and pensions industries.
• Strong planning and organizational skills.
• Excellent communication and relationship-building abilities.
• Analytical and problem-solving skills.
• Understanding of processes, systems, and product knowledge.
• Awareness of commercial considerations and regulations.
• Knowledge of FSA compliance regulations to ensure no breaches.

If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know.

Ready to take the next step in your career? Apply today and become part of our innovative team!

Responsible for supporting the Key Strategic Objectives, annual goals and watch metrics within the Chief Operating Officers (COO) responsibility, identifying areas of variance and highlighting areas for intervention and action to address performance gaps. Responsible for co-ordinating the management of the Integrated Quality and Performance Meetings with the Deputy Director of Performance and Insights, and the CEO Business Manager to ensure these run efficiently and effectively. Responsible for the production of operational performance reporting through the Integrated Quality and Performance Report, liaising with internal general managers, business intelligence unit and relevant trust leads to analyse and provide insights to support Board and Sub-committee reports. Provide written and verbal narrative briefings to the COO where required in advance of Board, sub committees, Hospital Leadership Team and Team Brief. Acting as Quality Improvement Lead for the operations team, attending training, and sharing learning across the operations team and wider across the trust. Provide project support to the changing agenda of operational priorities, taking an intelligent and agile approach to this highly dynamic area Provide project support for the effective delivery of trust wide quality improvement programmes such as outpatient transformation work streams, Patient Knows Best and other key development priorities, working to tight timescales Development and oversight of COO team action plan to address themes within the staff survey. Develop effective weekly operations meetings structured with agendas to support the development of the operations teams, inviting colleagues from across the trust where required. External horizon scanning re new operational guidance, relevant training courses for the team to ensure continuous development, and external opportunities for us to share best practice. Support the development of business cases, policies and plans, co-ordinating input from a number of sources and bringing complex information together in draft form for senior review. Support the oversight of the COO team mandatory training compliance and annual appraisal compliance. Oversight and review of operational policies to ensure these are reviewed regularly and up to date with relevant best practice. Lead on external return requirements to ensure delivery against timescales Lead individual projects including analysing complex document and statistics, writing reports and protocols, undertaking surveys as necessary Develop policies and protocols for own work area and propose changes which may impact across the organisation Support the COO and senior team in developing the service in line with local and national targets, policy, agreed standards of care and Trust vision.

We have an exciting opportunity for a Business Manager to provide professional, proactive and flexible support to the Chief operating Officer's areas of responsibility, aligned to the key Strategic Objectives and annual goals of QVH.

We are seeking someone who has a passion for the development of new processes, can support service transformation and implement significant service redesign as part of our Strategic objectives. The post holder will have clearly defined areas of responsibility with specific programmes of work and will support the operational teams with change management programmes, as well as providing operational support to the delivery of our new IT systems within the Trust, engaging in the development, testing and implementation of our IQPR and EPR systems.



The post holder will be responsible for the management, development and production of external reporting, liaising with internal General Managers, the Business Intelligence Unit and relevant Trust leads.

This role is a key member of the Operational Team, with considerable freedom to act autonomously, applying their excellent judgement, discretion and initiative, combined with excellent organisation, prioritisation and analytical skills.

Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.

We specialise in conditions of the eyes (corneoplastics), hands, head and neck cancer and skin cancer, reconstructive breast surgery, maxillofacial surgery and prosthetics, providing regional and national services in these areas of clinical expertise. Our world-leading clinical teams also treat more common conditions of the eyes, hands, skin, and teeth for the people of East Grinstead and the surrounding areas. In addition, QVH provides a minor injuries unit, expert therapies, a sleep service, and a growing portfolio of community-based services. Patients consistently rate QVH amongst the top hospitals in the country for quality of care.

Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.
• Responsible for supporting the Key Strategic Objectives, annual goals and watch metrics within the Chief Operating Officer’s (COO) responsibility, identifying areas of variance and highlighting areas for intervention and action to address performance gaps.
• Responsible for co-ordinating the management of the Integrated Quality and Performance Meetings with the Deputy Director of Performance and Insights, and the CEO Business Manager to ensure these run efficiently and effectively.
• Responsible for the production of operational performance reporting through the Integrated Quality and Performance Report, liaising with internal general managers, business intelligence unit and relevant trust leads to analyse and provide insights to support Board and Sub-committee reports.
• Provide written and verbal narrative briefings to the COO where required in advance of Board, sub committees, Hospital Leadership Team and Team Brief.
• Acting as Quality Improvement Lead for the operations team, attending training, and sharing learning across the operations team and wider across the trust.
• Provide project support to the changing agenda of operational priorities, taking an intelligent and agile approach to this highly dynamic area
• Provide project support for the effective delivery of trust wide quality improvement programmes such as outpatient transformation work streams, Patient Knows Best and other key development priorities, working to tight timescales
• Development and oversight of COO team action plan to address themes within the staff survey.
• Develop effective weekly operations meetings structured with agendas to support the development of the operations teams, inviting colleagues from across the trust where required.
• External horizon scanning re new operational guidance, relevant training courses for the team to ensure continuous development, and external opportunities for us to share best practice.
• Support the development of business cases, policies and plans, co-ordinating input from a number of sources and bringing complex information together in draft form for senior review.
• Support the oversight of the COO team mandatory training compliance and annual appraisal compliance.
• Oversight and review of operational policies to ensure these are reviewed regularly and up to date with relevant best practice.
• Lead on external return requirements to ensure delivery against timescales
• Lead individual projects including analysing complex document and statistics, writing reports and protocols, undertaking surveys as necessary
• Develop policies and protocols for own work area and propose changes which may impact across the organisation
• Support the COO and senior team in developing the service in line with local and national targets, policy, agreed standards of care and Trust vision.


This advert closes on Thursday 17 Oct 2024

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

£46,987-£56,283 per year

Permanent

Job description

This main purpose of this role is to lead on initiatives within CSE's fuel poverty and energy advice work, ensuring effective delivery is aligned with CSE’s strategic objectives. Additionally, the role contributes to the organisational development through project oversight, staff management, and collaboration with senior management to drive forward CSE’s fuel poverty work programme and secure future funding.

Pay and conditions

• The role is full-time (37.5 hours per week).
• The salary for the role will be £46,987-£56,283 (starting salary will depend on
skills and experience).
• You will be entitled to 25 days paid holiday (plus statutory holidays).

CSE offer a range of benefits including, subsidised bike purchase and Tech Scheme, Life Assurance, Health Cash plan, retail discounts and discounted breakdown cover and many more.

We will pay fees and expenses on relevant training courses.

Specific responsibilities

An applicant appointed to the role will be expected to:

• To contribute significant expertise in fuel poverty support services, energy
advice and energy saving interventions to other CSE projects.

• To manage projects with strategic importance within CSE’s work delivering
advice on energy and fuel poverty support to a range of householders and
liaise with, and report to project partners and funders on a timely basis.

• All projects are delivered in an effective, timely and resource efficient manner,
and in accordance with the needs and priorities of both fuel poverty
stakeholders and partners and the needs of clients and funders.

• Effective learning processes and practices are embedded in project
development and delivery cycles; we are clear and honest about our strengths
and weaknesses; and that key evidence is shared and used to inform the
development and prioritisation of future projects.

• Work with the Director of HES to develop the organisation’s business plan for
the year ahead, forecasting staffing needs and helping to establish the yearly
budget for the team.

• To oversee key aspects of delivery in the HES advice portfolio, including
project monitoring and evaluation and supporting senior staff in their work.

• To lead the development of new project proposals, contributing realistic
methods and accurate costing forecasts (including staff time and direct costs)
and bringing project partners on board where necessary.

• To work with project managers to cultivate strategic positive relationships both
locally and nationally to help realise funding opportunities to sustain and grow
our work and impact, in line with CSE’s strategic objectives.

• To develop partnerships and liaise with a range of stakeholders, potentially
including other advice agencies, local authorities, voluntary sector associations
and housing associations.

• To hold the role of Work Programme Lead for the Fuel Poverty & Vulnerable
Customer Work Programme.

To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.

Essential attributes for this role include:
• Understanding of the community and voluntary sector.

• Understanding of the UK energy system and the shifts required to achieve a
smarter, greener, and fairer energy system.

• Experience of project delivery, including planning, team management, task
allocation and budgeting.

• Knowledge and experience of a range of different funding sources and
experience of building relationships with funders.

Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.

How to apply

To apply, please download and complete the application form available from our website. Also, please send A CV (maximum 3 pages) with your personal information removed and a cover letter outlining your motivation for applying for the role and how your skills and experience relate to the person specification.

The closing date for applications is 12.00 (noon) on Monday 28 October 2024.
Interviews are expected to take place Wednesday 6 and Thursday 7 November 2024, though this is subject to change.
If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.

Proud member of the Disability Confident employer scheme

£34,788 per year

Permanent

Job description

The main purpose of this role is to oversee the design, development and delivery of CSE’s grant making to community organisations and to ensure that good practices are applied across our grant making activities. The post holder will be responsible for overseeing CSE’s grant making schemes through a combination of direct scheme management and by supporting schemes managed by other CSE staff (for example, by providing templates, guidance, quality checks, advice and relationship management).

Pay and conditions

The role is full-time (37.5 hours per week).

The starting salary for the role will be £34,788. After your six-month probationary review, your salary may increase to between £35,934-£38,229 per annum.

• You will be entitled to 25 days paid holiday (plus statutory holidays).
CSE offer a range of benefits including, subsidised bike purchase and Tech
Scheme, Life Assurance, Health Cash plan, retail discounts and discounted
breakdown cover and many more.

We will pay fees and expenses on relevant training courses.

Specific responsibilities
An applicant appointed to the role will be expected to:

• Designing and developing high-quality grant giving schemes for a range of
stakeholders (e.g. community anchor organisations, voluntary community
groups, individuals and larger organisations), that enable the realisation of
CSE project and programme objectives.

• Make outbound calls to clients when required, such as booking home visits,
and keeping client records up to date.

• Developing and implementing a clear set of practices, and making sure they
are understood and adhered to, in order to identify, mitigate and monitor
potential risks associated with our grant giving projects.

• Maintaining tailoring and adapting our standard documentation (for example,
grant agreement template; application form; eligibility criteria; payment form) to
different grant schemes, ensuring they meet the individual needs of each
scheme and remain as accessible as possible.

• Ensuring efficient processes are in place for evidencing, instructing, and
monitoring grant payments, administering payment processes (such as raising
and/or checking grant payment requests with our finance team) and that you
handle any personal data appropriately.

• Ensuring that high-quality and proportionate project management is in place
across our portfolio of grant giving projects, that funders receive the updates
and information they need, and grantees are well supported and able to deliver
to their objectives efficiently.

• Support project teams with managing relationships directly with grant
recipients, including by maintaining strong communications and acting as the
main point of contact with CSE; collecting and collating monitoring data;
celebrating successes; addressing concerns (for example with review
meetings or action plans); escalating issues as appropriate.

• Facilitating learning, networking, and sharing between grantees, ensuring that
effective monitoring, evaluation and learning practices are embedded within
existing grant-making projects.

• Using learning and feedback to inform how CSE designs future grant
programmes and ensure learning is shared effectively with funders with the
aim of shaping the broader grant making sector.

• Staying up to date with developments in the grant making sector (including
keeping abreast of legal obligations and Equity, Diversity and Inclusion p
practices), learning from others and continually improving and developing our
systems and processes.

To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.

Essential attributes for this role include:
• Experience of delivering multiple, public and competitive grant schemes for
community organisations and groups – including the contractual, financial and
reporting elements - from beginning (design) to end.
• Highly skilled in use of Manage people and relationships across different
projects.
• Engage with funders to improve the future design of their grant programmes.

Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.

Proud member of the Disability Confident employer scheme

Please view the attached recruitment profile which is a summary of the detailed Job Description and Person Specification.

ABOUT THE ROLEAs Care Home Deputy Manager of a Barchester care home, you'll support the delivery of the quality care we're known for. Working closely with the General Manager and taking on leadership duties in their absence, you can expect to help with everything from ensuring care standards to motivating your team. You'll inspire a multidisciplinary team to make sure they help every resident to enjoy the best possible quality of life. That means leading by example and monitoring standards through regular audits, supervised clinical practice and checking our regulatory compliance. You'll set the highest standards and draw on your skills to develop and deliver strategies that will help you achieve your goals. ABOUT YOUTo join us as a Care Home Deputy Manager you'll need experience in helping residents with different health needs and a successful track record of managing safeguarding investigations and clinical risk assessments. We'll also look for some HR experience, a strong knowledge of sales and marketing and an understanding of budget management. Finally, you'll be compassionate, resilient and determined to deliver quality care in our engaging and energetic environment. REWARDS PACKAGEAs well as a competitive salary, Barchester offers one of the best rewards packages in the care sector. Your generous benefits would include: Free learning and development Automatic enrolment into our profit share scheme A range of holiday, retail and leisure discounts Nurse Mentor and Refer a Friend bonus schemes Offer to pay Tier 2 visa application fee for eligible nurses If you'd like to use your clinical and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding and empowering place to be.

ABOUT THE ROLEAs a Head of Maintenance at a Barchester care home, you'll make sure we have a clean and well-maintained environment so that residents feel at home and staff can do their jobs well. Creating a warm and welcoming atmosphere is part of our commitment to delivering first-class care and support. You can expect plenty of variety as a Head of Maintenance with us. You'll turn your hand to all sorts of tasks within the care home building as well as in the gardens and grounds. That could mean fixing a leaky tap one minute and planting some new bulbs the next. You should be comfortable working alone, leading a team and supporting the General Manager with annual budget planning. We'll also need you to liaise with contractors on jobs that fall outside the expertise of your team. ABOUT YOUThe wellbeing of our residents will be your number one priority as a Head of Maintenance at Barchester you'll make sure all work is carried out with sensitivity to their needs. With hands-on experience of property maintenance, you'll have at least one trade skill and, ideally, a proven ability to undertake a wide range of maintenance tasks. You should be reliable and flexible when it comes to your working hours. This role also calls for a full UK driving licence, IT literacy and GCSEs in Maths and English (or equivalent). REWARDS PACKAGEIn return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including: Free training and development for all roles Access to wellbeing and support tools A range of retail discounts and savings Unlimited referrals with our Refer a Friend' bonus scheme Employee of the Month' rewards and Long Service Awards' And so much more! If you'd like to use your maintenance and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

Job Title: Student Support Lead
Contract: Permanent, Full-Time role, working term time only, plus Inset days.
Salary: CLF 10 - £34,740 to £38,419.
Actual Salary £29,747 per annum
Start Date: As soon as possible.
John Cabot Academy are looking for a Student Support Leader to join our supportive and talented team at John Cabot Academy. We are a diverse multi-academy trust, looking for professional and ambitious people, with a passion for transforming our students’ learning.
What we are looking for:
To be successful in the post, we are looking for a Student Support Leader to assist in the educational, personal and social development of students in the year group. Support students to enable them to access the curriculum, completely engage with their learning and achieve their full potential.  Deliver measurable impact on student attendance and attainment as well as social and emotional well-being.
The academy welcomes visits from potential candidates. If you would like to arrange a school visit prior to the closing date, please contact the academy directly to arrange a suitable appointment. 
About the Cabot Learning Federation: 
The Cabot Learning Federation is a diverse Multi-Academy Trust (MAT) in the South West. We are proud to serve 18,000+ pupils who all attend ten secondary academies, seventeen primary academies, an all through provision, a studio school, a discrete Post 16 provision, two alternative provision schools and three SEMH special schools.  
CLF is an Equal Opportunity Employer. The trust is proud to serve a diverse student population and their communities. We actively encourage applications from underrepresented groups including ethnicity, gender, transgender, age, disability, sexual orientation or religion.    
We are proud to be part of diverse communities in the region and celebrate the richness of cultures, faiths and backgrounds of our students. We aim to develop a curriculum that is responsive to our pupil’s needs and reflects their diverse interests and backgrounds.  How to Apply: Please submit your application form via the CLF recruitment portal by clicking ‘Apply’ on this page and then logging into your account/registering for an account. CV’s will not be accepted and any submitted will not be considered alongside your application. 
Please note updates regarding an application, which could include an invite to interview, will be sent to the email address used when registering an account. Copies of all correspondence will also appear under the ‘messages’ section, in the event that emails are being directed to a ‘junk’ or ‘trash’ folder please make regular checks on the status of an application. 
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.               Safeguarding and pre-employment checks: 
The Cabot Learning Federation are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. This role has significant responsibility for ensuring safeguarding practice within the academy. This role involves working with children on a daily basis and is therefore in regulated activity. 
The successful applicant will, in accordance with statutory guidance, be subject to a comprehensive pre-employment checking process including references from current and previous employers, health, right to work in the UK and a child disqualification check. The checks will also include an enhanced DBS check and a further check against the appropriate barred list. 

HLTA - Manager of the ILearn Study Support RoomWe are seeking to appoint an enthusiastic, self-motivated and forward-thinking Manager of the ILearn Study Support Room to join a team of dedicated, diligent and supportive professionals. The successful candidate will be committed to school improvement and developing strategies which challenge, interest and support all of our students. You will have the drive and determination to move us closer to our ultimate goal of becoming an 'outstanding' school.The ILearn Study Support Room is a dedicated part of the school established to support those students on a part-time timetable or flexible curriculum provision. A key role for the successful candidate will be to develop bespoke programmes for the students and to liaise with teaching staff to ensure appropriate work is completed and progress is tracked. The newly appointed member of staff will be committed to maximising attendance, wellbeing and progress of every student in the school. You will be a dedicated and forward-thinking person who can contribute to the growth and development of the ILearn Study Support Room and be willing to make a full contribution to our school community.The post is for 32.5 hours per week, term time only, 39 weeks a year.You will work within a vibrant team who believe in their own development. As a result of this, staff actively engage in and take responsibility for continuing their own professional learning. This focus on development of staff has led to many taking on additional responsibilities within Chipping Sodbury School or moving on to promotions at other institutions; this is something we really value. As a school and Trust, we believe passionately in aspirational learning for all and are committed to not only developing our students, but all who work within our community and therefore, you will be supported with your professional development.Why work for us?Internal career opportunitiesPersonalised professional development and trainingEmployee assistance programmeFlexible working opportunities and a genuine commitment to family and work/life balanceAutomatic enrolment in the local government pension schemeGenerous holiday allowance for support staffCycle to Work SchemeThe closing date for applications is Thursday 26th September 2024 at 9.00am. Interviews will be held during the week commencing 26th September 2024.The Athelstan Trust is an equal opportunities employer.We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share in this obligation. The successful candidate will be required to undertake an Enhanced Disclosure and Barring Service check.