Total 7 Manager level Customer Service job vacancies in Ba Dinh District, Ha Noi

You will:

• Coordinate and manage Working Capital Fund (WCF) service management, including providing customer support for the Agency IT services and the WCF Data Processing activity; oversee and conduct comprehensive customer and market analysis/studies to identify, propose, and support business solutions to complex management challenges with far-reaching scope and impact.
• Assists in planning and managing delivery and acceptance of complex IT projects and applies agile methodologies for project management, including the development and use of new tools for work planning methods and tracking.
• Develops, implements, and ensures compliance with plans, policies, standards, infrastructures, and architectures that establish the framework for the management of all WCF IT services and customer support applications.
• Develop outreach strategies and materials to communicate service information about various initiatives to customers, stakeholders, and partners with EPA. The incumbent identifies policy issues, designs analysis, suggests improvements, and makes recommendations to management on issues related to enhancing service delivery.
• Assists Contracting Officers and any duly appointed Contracting Officer Representatives (COR) with the evaluation and execution of IT service contracts to ensure best services are being delivered under the contract to include assisting to ensure contractors perform the technical and management requirements.

You will spend less than 25% of your work time on contracts, grants/cooperative agreements, and/or interagency agreements.

One or more positions may be filled (in the organization advertised and/or in other organizations), if appropriate to the position.

• Monitor the progress of and contribute alternative or third- party financing technical expertise, to priority and/or high visibility energy and climate change programs, projects, and/or initiatives for an organization.
• Initiate actions to avoid anticipated or actual problems detrimental to energy programs.
• Determine the source of, and provide direction to resolve, problems relating to policy and guidance.
• Support senior leadership and staff on all current strategic communication and engagement initiatives designed to enhance alternative financed energy and environmental programs internal and external communication and outreach.
• Provide budget input to the supervisor for the assigned program/projects and supplies justification as to the importance of efforts and the consequences of not providing the necessary funding.
• Provide development of goals, objectives, and strategic plans, which define the long-term emphasis and focus of the alternative financed energy environmental program.

• Monitor the progress of and contribute alternative or third- party financing technical expertise, to priority and/or high visibility energy and climate change programs, projects, and/or initiatives for an organization.
• Initiate actions to avoid anticipated or actual problems detrimental to energy programs.
• Determine the source of, and provide direction to resolve, problems relating to policy and guidance.
• Support senior leadership and staff on all current strategic communication and engagement initiatives designed to enhance alternative financed energy and environmental programs internal and external communication and outreach.
• Provide budget input to the supervisor for the assigned program/projects and supplies justification as to the importance of efforts and the consequences of not providing the necessary funding.
• Provide development of goals, objectives, and strategic plans, which define the long-term emphasis and focus of the alternative financed energy environmental program.

The major duties of the Safety and Occupational Health Manager position include, but are not limited to, the following:

• Provide technical support to the safety programs of supported parks in areas such as noise, asbestos, carbon monoxide, welding fumes, silica dust, solvent vapors, oxygen-deficient atmosphere, toxic and explosive gases, flammable materials, blood borne pathogens, laboratory hazards, chemical hazards mechanized equipment hazards, confined space, and work processes.
• Conduct annual safety inspections and evaluate workplace environments, equipment, or practices to ensure compliance with safety standards and government regulations.
• Investigate accidents to identify causes or to determine how such accidents might be prevented in the future.
• Develop local safety and environmental directives and recommend measures to help protect workers from potentially hazardous work methods, processes, or materials.
• Develop and provide Safety education and training.

Monitor Sales and Order Operation

• Improve customer service experience, create engaged customers and facilitate organic growth
• Develop service procedures, policies and standards
• Set a clear mission for Purchase Order movement and deploy strategies focused towards that mission
• Analyse statistics and compile accurate reports for CRM, Opps, Open orders, Invoiced MTD, Incoming PO in accordance to BP / prognosis and host sales meetings
• Involve to and resolve related projects, planning, optimizing, and controlling of the result to increase sales productivity
• Supervise payment term and invoicing process for smooth cashflow
• Clarify for Internal and External Audit

Supervise Logistics Coordination

• Timely resolve all issues and requirements regarding to Customs audit, Conformity certificate and other customs clearance matters from Authorities
• Plan and monitor inbound, outbound deliveries
• Manage shipping route and timeline as well as handle all incidents from unloading point to local deliveries
• Review and approve local logistics and transportation cost
• Set up the target shipments for VN Log team
• Be in charge for Transfer Price topic, clarify face to face the different price to Customs
• Optimize transportation cost and transit time, cost management, claim and warranty process
• Direct Demo stock storage, cycle counting and scrapping
• Ensure all operations adhere to laws, guidelines and regulations
• Meet productivity, accuracy and timeliness targets
• Work with other stakeholders to incorporate logistics with company procedures and operations

Standardization of process within ASEAN

• Standardize the order management process within ASEAN as much as possible
• Optimize the handover process with LSPs and incorporate that into tender process
• Standardize rate card structure among countries as much as possible

Tender project leader or support

• Responsible for tender MOP and network design and also rate structure and align with purchasing on the tender process 
• Lead tender project for countries where we have both plants and CSOs
• For countries where we do not have plants, support the MOP, network design and rate structure in the tender

Network design and optimization

• Collect historical shipment data from all plants and legal entities in ASEAN, clarify the data and do proper data processing to make it usable for network design purposes
• Work with transport manager in every country or plant to clarify the volume forecast, and work with purchasing to incorporate that into cross border trucking or domestic transport tender
• Propose optimized routing or transport mode based on historical volume and customer requirement clarification, for example, sea to cross border trucing, trucking LTL to parcel service, LTL to FTL or milk run, as well as rate structure for tender
• Convince stakeholders in the region and get their consensus in the proposal by showing cost saving, CO2 reduction, or lead time reduction, etc..

LSP management

• Develop LSP strategy by working closely with purchasing and transport managers in the plants or countries
• Develop tools and rules for LSP audit and LSP development in the region

Data management

• Find a way to collect as accurate and detailed data from internal stakeholders that are need for network design purposes
• Build up some master data for the region, for example, incoterms, supplier list, customer list, product characteristics, etc., as a database to support any network design analysis

Consultancy

• Contact point for any inquiries from internal customers in the region on new route or new transport mode
• Able to propose alternative network/routing depending on the resource availability in the market and incorporate into regional network design roadmap
• Continuously updating the shipment data for the region in a digitized manner

Support TMS implementation in the region

• Support as process expert for the region
• Responsible for the planning module by setting up the rules in TMS to make sure system can always propose optimal transport mode or truck size

Representative of ASEAN region in global team

• Implement guidelines from central network design team and central LSP management team in the region
• Roll out good practice from ASEAN to other regions, and vice versa

KPI for the job: standardization level among countries, LSP performance, cost saving for Bosch, CO2 reduction, customer satisfaction, data completeness and accuracy, etc..

Makro PRO is an exciting new digital venture by the iconic Makro. Our proud purpose is to build a technology platform that will help make business possible for restaurant owners, hotels, and independent retailers, and open the door for sellers. Makro PRO brings together the best talent across multi-nationals to transform the B2B marketplace ecosystem. We welcome bold, energetic, and thoughtful people who share our belief in collaboration, diversity, excellence, and putting customers at the heart of our work

Take your career to new heights in the future of B2B e-commerce. Join our team and help us build Southeast Asia’s next unicorn.

Your Challenge

The Voice of the Customer manager is a key pillar of our strategy: we want to develop a product that our customers love. To do so, we need to listen, to ask and to understand what our customers are telling us … or not! The VOC manager will is comfortable interacting with customers as much as with data. She/He can propose interpretations and stories of our customer’s experiences and back her claims with solid data (qualitative or quantitative).

• Responsible for the customer research process in a full product’s lifecycle
• Connecting and combining insights from both qualitative and quantitative data to understand a problem
• Identify and translate the surveys outcomes into the audience requirement
• Actively identify where feedback collecting could help improve the customer success team’s understanding of customer experience
• Aside from surveys, use data to recognize key themes and trends for customer’s needs using analytics skills
• Create and develop data and insights in a structured way in order to suggest improvement opportunities
• Utilize data driven insights as a material to encourage the organization to act on customer feedback.
• Partner with the team to create dashboards and reports that show transparency of the survey results

• Bachelor’s degree in Psychology, sociology, market research or any other related field.
• 1-3 years direct experience in Customer Experience, Customer Insights, or Market research
• Experience in running customer interviews, focus groups and on-field research.
• Excellent analysis skills and ability to work with complex data sets to develop reports and dashboards
• Experience in digital customer experience in a high growth, fast paced environment
• Excellent written and verbal communication skills
• Ability to remain calm under pressure, especially during peak hours or intense situations
• Detailed oriented and work with high accuracy
• Self-motivated, well-organized, flexible and result oriented
• Has an open mind towards new ways of doing things
• Interested in understanding how mind and behaviors influence each other in relation to purchasing decisions
• Aware of cognitive bias

Health Insurance – At Makro PRO, we care about your health! Group insurance from a top insurance company is included in your benefits—OPD, IPD, Emergency OPD

Provident Fund – Makro PRO cares about your long-term plan! We offer 3% provident fund.

Year-end bonus – We include variable and performance bonus for our employees.

Gym Facilities – Our Head office has a fitness center, yoga room, and recreational space. Enjoy Bangkok scenery and work your body!

Attractive Vacations days – Enjoy our attractive annual leave. Let’s say the minimum is 18 days!

No overtime – We work 5 days a week. We set our own goals and deadlines.

Free car parking space – No more stress or extra cost if you drive to work. We offer free parking space for our employees.

Best Culture

• Clear focus.
• Diverse Workplace (Our members are from around the world!)
• Thai and Non-Thai are both welcome!
• Non-hierarchical and agile environment
• Growth opportunity and career path