Total 82 Senior Executive level Customer Service job vacancies in Singapore, Central Singapore

National Nurses Plus Pty Ltd (Trading as National Networks Plus - NNP), is Sydney's premier not-for-profit staffing agency.
Our Head Office is in Frenchs Forest but there are positions available for experienced RNs across Australia.

We are seeking RN`s with 2+ years Experience in Aged Care!

Positions available in all States of Australia.

We offer:

Your Schedule - your way! Our self-rostering app allows you to pick shifts ahead of time according to your schedule.
Work-life balance and flexibility. Work when you want to.
Extensive training and ongoing support. Free online training platform.
Variety in your week! Work across our Aged & Home Care divisions to maximise your hours by also supporting your local community.
AM, PM and ND shift available across all divisions.
Not For Profit salary packaging benefits = More take home pay! The only NFP Agency in Australia.
Employee of the Month prizes! NNP celebrate our staff achievements.
Please provide FULL work history on your Resume.

Salary: AUD $80,000-$100,00 per year.

Apply now for this exciting role! For more jobs visit our website www.nnplus.com.au

Halcyon Knights is seeking a highly skilled and professional Senior Executive Support Officer to join a dynamic State Government Department based in the Adelaide CBD. This is a pivotal role, providing comprehensive and confidential executive support services to the Chief Executive, with a focus on enhancing business processes and supporting the Department?s strategic objectives.
ABOUT THE ROLE
The successful candidate will play a key role in maintaining relationships and networks, including liaising with ministerial offices and other government departments, managing complex diaries, undertaking research, and leading key projects. You will also contribute to fostering a collaborative and effective network among support staff to ensure seamless coordination and cooperation across the Department.
ABOUT YOU


Extensive experience in providing high-level executive support in a complex and dynamic environment.
Demonstrated ability to manage sensitive and confidential information with discretion and professionalism.
Proven experience in building and maintaining strong
... Click here to view more detail / apply for Senior Executive Support Officer

Senior Support Officer

Permanent Full Time
Monday to Friday, 72.5 hours per fortnight, 9 day fortnight
$83,916 - $89,248 per annum (LGIA Stream A Level 3) Superannuation
Location Rockhampton

Your new role
Are you an experienced administration professional looking to be part of a dynamic and inclusive work team?
Rockhampton Regional Council is seeking a qualified Senior Support Officer to join our Parks Support Team, contributing to the ongoing development and enhancement of community spaces throughout the region. Youll play a key role in supporting the financial, and administrative needs of the broader team.
This position requires the completion of a satisfactory Criminal History Check - Police Certificate (Australia Wide Name Only Police Check).
What we are looking for

Participate in continuous improvement initiatives, focusing on system and process enhancements to streamline operations and

... Click here to view more detail / apply for Senior Support Officer

About the role

Reporting to the BI Solutions Support Team Lead, this role will support internal stakeholders in Asia Pacific with all performance issues relating to back office BI applications, ensuring smooth operations while looking into potential process improvements.

What you will be doing

• Monitor and manage ticketing system effectively
• Perform analysis and troubleshooting of reported issues to identify root cause
• Collaborate and share knowledge with other team members to resolve issues and identify opportunities for improvement
• Prepare or update technical documents or user guides
• Participate in the enhancement and support of cyclical processes (e.g. annual budget, year opening processes)

The successful candidate

Essential

• At least a Bachelor's degree in Information Technology, Computer Science, Business Intelligence, or related field
• At least 2 years' experience in application support or similar roles
• Strong working experience in BI tools (e.g. Tableau, PowerBI)
• Working knowledge of MS SQL server and SQL scripting

Desirable

• Motivated, self-driven
• Meticulous and able to multi-task in a fast-paced environment
• Able to communicate clearly and effectively with all levels of users in English
• Open to learn and work with new technologies

As a Senior Customer Success Engineer, you will be responsible for building and maintaining post-sales relationships with Dynatrace’s largest, most complex, and most valuable customers. A large percentage of the customers you engage with will be Enterprise customers from a Dynatrace spend perspective as well as some customers that are part of the Enterprise Success & Support program and have a mix of other dynatrace services involved. You will be a trusted strategic advisor, ensuring the successful deployment and adoption of all Dynatrace products. Customers hold CSE’s in high regard as experts and rely on you to guide them through ways of obtaining the most outstanding value from their Dynatrace solutions. You will align with customers' desired business outcomes, enable them on their existing products and services, and work with them to identify opportunities to expand into additional products and services, all while ensuring world-class customer experience, value, and satisfaction. 

As part of the account team, you will work closely with the entire account team to define the strategic roadmap for your customers, to allow retention, renewal, and expansion of their Dynatrace relationship, and serve as a liaison between the customer and the Dynatrace Support and Product Management teams.  

Responsibilities and Duties

• Constantly go above and beyond to serve our customers and be a shining, standard-setting example of our Core Values
• Triage, diagnose, and provide solutions to most complex configuration issues with Dynatrace solutions and non-Dynatrace integrations
• Strategise on the overall technical objectives and long-term goals of the customer and their business and strategic objectives
• Provide advice and guidance as the subject matter expert to ensure successful ongoing usage, adoption of the product, and foster growth of the customer’s footprint
• Be the customer’s advocate by knowing their goals and use cases, then suggesting process improvements, product adoption, configuration, and additional features to meet their requirements
• Provide web-based training to user groups to support organisational adoption
• Undertake discovery and education activities to identify opportunities for Dynatrace usage across organisational functions and processes
• Function as a frontline technical resource for “best practice” and informal customer questions
• Engage with Dynatrace customer support as a customer advocate to ensure speedy resolution of customer issues
• Engage with Dynatrace Product management as the customer advocate on product roadmap discussions
• Participate and prepare for Monthly and Quarterly Business Reviews with customers
• Maintain current functional and technical knowledge of Dynatrace products and services
• Help to document best practices in developing and using Dynatrace
• Provides insight, advice, and ‘street credibility’ with technical teams to understand technical issues and possible workarounds.
• Has deep understanding of customers’ infrastructure, architecture, and business/regulatory requirements to speed up resolution.

The Food and Beverage Service Executive supervises the team by proactive, interactive and reactive leadership, allowing each member of the team to feel confident and to completely satisfy our guests during their dining experience. He/she assists the management in supervising the overall operation and service standards of the restaurant to meet and exceed guest’s dining experience expectations. 

We are hiring for the following outlets:

• Raffles Courtyard
• yi by Jereme Leung

Primary Responsibilities

Oversees Daily Operations and Achieving Targets

• Oversees the set-up and operation of a station/section in a restaurant.
• Supervises and participates in running an efficient and profitable operation in the assigned areas. 
• Assists the Outlet Manager/Assistant Outlet Manager in enabling employees achieve highest service and product delivery standards with a highest degree of client care and service at all times.
• Provides services for guests such as order taking and promoting the restaurant food and beverage offerings.
• Provides excellent service at all times to all of our guests based on established hotel standard operating procedures.
• Assists colleagues and guests efficiently and in a professional manner.
• Has extensive knowledge of our food & beverage menus in order to service our product, including liquors and cocktails.
• Offers menu options, advice and takes orders.
• Offers drinks, pre, during and after meal service.
• Remembers guest’s preferences to extends personalised service.
• Takes guest’s Food & Beverage orders accurately and assures correct input in Point of Sales system.
• Double checks order list before "sending" ticket to the kitchen.
• Verifies guest satisfaction with each table during each course served.
• Uses the guest name appropriately and communicates it to restaurant colleagues and managers.
• Serves food in in a timely and efficient manner.
• Arranges all tables following established standards.
• Arranges and maintains all assigned side stations and continually stocks each station before and after every shift.
• Makes sure all silver and glassware is polished, wiped and spotless.
• Keeps all side stations clean at all the times.
• Keep chairs and banquettes clean and clear of debris.
• Marks tables appropriately to food & beverage order for each course to ensure proper delivery.
• Makes sure that all product served are accounted for on the final bill before presenting it. 
• Up keeps and clears tables between courses throughout the dining experience.
• Picks up check before guest leaves and wishes guests a warm farewell while thanking them for their visit.
• At the end of the shift, delivers all checks and reports to the appropriate place according to established standards. 
• Follows through opening and closing duties. 
• Adjusts service to suit guests’ requests and personalises any interaction with the guest.
• Uses a Heartist® approach – makes guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Ensures NEA rules and regulations are met and achieve.  
• Actively engages in upselling and adds value.
• Relays any guest complaints to manager.
• Ensures efficiency of work in dish wash, pantry, and service preparations.
• Ensures cleanliness and work safety in food preparation and service areas.
• Carries out adhoc duties as assigned including, but not limited to sending operating equipment for cleaning or burnishing on weekly basis, sending soil linen for exchange for clean ones and collecting Food & Beverage requisition on daily basis. 
• Providing a Leading and Consistent Guest Experience
• Promotes sales through direct guests’ contact. 
• Constantly obtains guest feedback during operation ensuring guest satisfaction.
• Handles minor complaints and reports to the managers for proper follow up.
• Builds strong relationships with local guests and builds loyal following as foundation for a successful operation. 
• Maintains levels of confidentiality and discretion of the guest, colleagues, operator at all times. 

Management and Leadership of Outlet

• Acts as a mentor and role model to the Food & Beverage Associates.
• Proactive, innovative with in depth Food & Beverage and market knowledge. 
• Observes colleague’s individual performances, grooming, and punctuality and communicates with the managers accordingly. 
• Provides a high level of Safety and Security for guests and colleagues. 
• Checks daily opening and closing duties.

Training, Learning and Development of the Team

• Conducts regular on the job trainings for colleagues to develop their skills and knowledge. 
• Assists in records and submits monthly On-the-Job Training hours to Food & Beverage Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

We are looking for a Senior Technical Support Specialist with excellent communication and diagnostic skills.

As a senior technical support specialist, you will be required to lead a team of technicians to perform thorough product testing and evaluation, providing technical support and advisory to consumers and businesses in regards to any technical product enquiries.

Responsibilities:

• Conduct testing for new product/ software prior launching
• Provide repair, service and customer support during onsite visit
• Configuration of smart product setup
• Work independently to diagnose and troubleshoot any issues
• Record and update test report/ service report on a timely manner
• In-house repair and maintenance of PRISM+ product
• Support warehouse disposal activity
• Managing and leading a team of technicians in their daily activities
• Liaising with engineers to solve any technical fault
• Other duties as assigned

• Min 3 years of working experience as an onsite Technician or relevant experience working with smart home appliances product
• Singapore Class 3 driving license
• Willingness to perform overtime work when required
• Possess at least Primary/Secondary School/"O" Level, Professional Certificate/NITEC, Diploma/Advanced/Higher/Graduate Diploma in IT, Electronics or equivalent.

As a member of our Solution Sales team you will have a major impact on our future success. Customer & Industry Workflows (Customer Service Management) is a rapidly growing focus area for ServiceNow. Members of this team will have an opportunity to drive the growth engine for ServiceNow, along with support from the business unit and executive team

ServiceNow is seeking a Solution Sales Executive – Customer Workflows that is a customer facing domain expert, that drives innovative business solutions with our customers

Role

Achieve sales quotas for allocated accounts and/or territory on a quarterly and annual basis by:

• Developing a sales strategy in the allocated territory with a target prospect list, and a regional sales plan
• Being the trusted advisor to the customer by understanding their existing and future Customer Engagement & Operations roadmap to drive the ServiceNow Customer Workflows platform
• Arranging and conducting initial Executive and CxO discussions and positioning meetings; close collaboration with your Solution Consulting counterpart and extended team to deliver ‘art of the possible’ demonstrations showcasing ServiceNow’s Customer Workflows solution
• Sales process management and opportunity closure
• Ongoing account management to ensure customer satisfaction and drive additional revenue streams
• Support the regional ServiceNow partner channels to drive an effective customer experience

Together we shape thriving communities, public spaces, places and economies.

Provide critical support and advice on Native Title tenure issues
Temporary full-time opportunity to 30 June
Office location - Dubbo
Salary relative to experience and ranges from $93, to $102, super

Whats in it for me?
Join our team for a fantastic culture with dynamic collaboration and genuine long-term career support . We offer flexibility in work arrangements , diverse and fulfilling assignments, and prioritize work/life balance and wellbeing with initiatives like flex leave and access to support programs. Additionally, we are committed to fostering a diverse and inclusive workplace where everyone feels welcome, respected, and empowered to succeed.
The role
The Senior Customer and Tenure Operations Officer Native Title role provides high-level technical expertise and support to the Supervisor Tenures and Native Title to achieve government
... Click here to view more detail / apply for Senior Customer and Tenure Operations Officer Native Title Dubbo 13 Nov 2024

The Client:

Melbourne Metropolitan College has built its reputation as a national vocational institute that offers quality education for both domestic and international students.



The Role & Responsibility:

The role on hire is for a full-time Senior Contract Administrator based in Adelaide, SA at an annual salary set between $85,000 to $95,000, depending on experience plus superannuation.

The Senior Contract Administrator oversees the entire contract management framework and contract lifecycle of the organisation including but not limited to:

Develop and implement the organization’s contract management framework.

Draft, negotiate, monitor, and review contracts for educational programs and services offered by MMC, including service levels, fees, and financial obligations.

Liaise with external legal practitioners and internal departments to ensure contracts comply with the latest legal requirements and deadlines.

Oversee the entire lifecycle of contract management, from initial request and draft review through final approval and archiving, ensuring all contracts are managed effectively and consistently.

Develop and maintain a centralized contract repository for MMC, implementing automated tracking systems to monitor contract milestones, expirations, and renewals.

Establish and refine risk management protocols to proactively address potential contract-related risks, conducting detailed risk assessments for high-value agreements.

Lead contract negotiation sessions with external parties, employing advanced negotiation strategies to optimize contract terms and align with MMC's strategic objectives.

Create detailed contract performance reports for senior management, highlighting key metrics, compliance statuses, and financial performance for data-driven decision-making.

Update and revise contracts based on evolving legal regulations to minimize the risk of disputes or penalties.

Communicate changes in legal and contractual obligations to relevant teams within MMC.

Collaborate effectively with cross-functional teams, agents, and stakeholders to facilitate smooth contract negotiations and execution.

Monitor compliance with performance standards, legal requirements, and contractual obligations.

Conduct regular performance review meetings to assess contract adherence and identify areas for improvement.

Analyze existing contracts to identify inefficiencies and risks, providing actionable recommendations to senior management.

Develop and implement solutions to enhance contract management practices within the organization continuously.

Conduct regular training sessions for MMC staff on contract management best practices, ensuring all departments are aware of legal and financial implications.

Respond to inquiries and resolve issues related to contracts, programs, services provided, and individuals affected.

Manage all documentation and paperwork associated with contracts.

Collect and analyze data on projects and programs, reporting on outcomes and effectiveness.

Oversee office supply needs for MMC staff and educational activities.

Coordinate campus renovation agreements, managing any legal matters associated with these projects.

Manage budgets for contracted services, ensuring financial compliance with contractual agreements.



The Requirements:

Bachelor’s degree in Law, business, or management

Proficiency in contract law and ASQA’s regulatory approach

Minimum of 3 years of experience in contract administration within an educational institution

Minimum of 3 years’ experience in dealing with multi-tiered and international contract negotiations

Minimum of 5 years proven experience working with various stakeholders, including mangers and external partners

Minimum of 3 years’ experience with contract law, regulatory compliance frameworks (especially ASQA and relevant state regulations), and proficiency in legal databases and contract lifecycle management (CLM) software

Expertise in developing, reviewing, and negotiating educational service contracts

Proficiency in collecting, analysing, and reporting data related to educational projects and programs

Demonstrated ability to successfully undertake duties and achieve agreed objectives within a team environment as well as independently applying own initiative

Demonstrate ability to make decisions and act with initiative to identify and resolve problems

Location: On-site Client Office (Singapore)

This position requires you to be on-site, Monday - Friday

Salary: Up to 62000 SGD base + 10% performance bonus DOE & Geographic Location

A little bit about us:  

Applied Value Technologies is an early-stage, mission-driven venture revolutionizing the way companies view IT productivity. We help our customers scale with next-generation application services that accelerate user productivity through enhanced automation and a highly personalized user experience. Our goal is to be a trusted partner, collaborating with customers to design and implement user-centric, technology-enabled support solutions at scale. 

About the Role:  

Applied Value Technologies is looking for a People Experiences - Sr Technical Support Specialist to join our Fulfillment team. In this role, you'll play a key part in supporting mission-critical applications for our internal customers, ensuring exceptional technical support, customer service, and timely issue resolution. As part of our Application Support organization, you'll need a versatile skill set to manage a broad range of applications within our client's Commerce Engineering products. We're seeking candidates who are passionate about technology, committed to outstanding customer service, and thrive in a fast-paced environment. Our clients, Fortune 100 technology companies, prioritize scaling their businesses by putting people first, and our team is dedicated to advancing this mission by focusing on customer needs above all else. 

About You:

• Familiar with end-to-end Customer/IT support processes 
• Adjusts easily to new or changing circumstances.
• A collaborative utility player mentality (low ego) with a proactive sense of curiosity
• Focuses on achieving results that promote business success.
• Demonstrate proactive and professional communication skills with all stakeholders and partners
• Maintain a professional, adaptable, and respectful manner
• Provide high quality service to all users  

Responsibilities: 

• Handle and resolve complex customer issues that have been escalated from Level 1/Tier 1 support
• Utilize advanced troubleshooting techniques to diagnose and solve problems.
• Ensure issues are resolved within the agreed service level agreements (SLAs).
• Utilize Service Cloud analytics tools to identify trends, recurring issues, and areas for improvement in the triage process.
• Use Salesforce Service Cloud to track, manage, and resolve customer cases.
• Communicate effectively with IT and business stakeholders to improve on the ground engagement with cross-functional partners
• Maintain accurate and detailed case records, ensuring all interactions and solutions are documented
• Generate and analyze reports to identify trends and areas for improvement
• Provide exceptional customer service and ensure a high level of customer satisfaction.
• Follow up with customers to ensure their issues are fully resolved and gather feedback.
• Work closely with other departments, including Level 3 support, engineering, and product management, to resolve complex issues.
• Escalate unresolved issues to appropriate teams and follow up to ensure timely resolution.
• Participate in regular team meetings and provide feedback on service improvements.
• Stay updated on the latest features and best practices of Salesforce Service Cloud.
• Suggest and implement process improvements to enhance efficiency and customer satisfaction.
• Participate in ongoing training and professional development opportunities.

Your Expertise:

• Bachelors in Information Technology, Business or a related field preferred
• 3-5 years of experience in application support, with a focus on cloud services, HCM recruiting and/or SaaS platforms
• 3+ years in a hands-on application production support role working on triage, troubleshooting, and coordination on HRIS / ATS systems
• Understanding of end-to-end HCM recruiting processes (Workday)
• Proficiency in using Service Cloud, CRM systems, and support ticketing systems
• Experience in other 3rd party CRM tools
• Understanding of cloud computing concepts and architectures and familiarity with APIs, integrations, and common web technologies.
• Knowledge of database management and querying.
• Excellent verbal and written communication skills. Ability to convey complex information clearly and concisely.
• Experience operating with SLAs in a client-facing role in a production environment
• Ability to work effectively as part of a team and collaborate with other departments.
• Highly organized with the ability to manage multiple cases and tasks simultaneously.
• Ability to work in an onsite office setting 100% of the time
• Flexible to work on-call schedule on weekdays and occasionally on weekends

Preferred Qualifications: 

• Experience with case management, automation, and service analytics in Salesforce.
• Intermediate SQL skillset
• Strong familiarity with Workday HCM and Salesforce Service Cloud
• Experience with reporting and metrics
• Strong expertise with rules-based automation, process documentation, and ITSM best practices (ITIL)
• Salesforce Service Cloud Certification
• Workday HCM Certification

We’ve got you covered:

• Competitive salary + performance bonus
• Unlimited paid leave
• 100% employer - paid healthcare benefits (medical, dental vision)
• Sick leave accrual
• 100% paid parental leave - up to 16 weeks
• $1,200 Learning & development allowance (annually)
• $1,200 Health & Wellness allowance (annually)
• Employee referral program
• 401k match up to 4%
• 12 paid holidays annually

Applied Value is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Hiring is contingent on candidate verifying their eligibility to work in Singapore and passing a complete background check.

Halcyon Knights is seeking a highly skilled and professional Senior Executive Support Officer to join a dynamic State Government Department based in the Adelaide CBD. This is a pivotal role, providing comprehensive and confidential executive support services to the Chief Executive, with a focus on enhancing business processes and supporting the Department?s strategic objectives.
ABOUT THE ROLE
The successful candidate will play a key role in maintaining relationships and networks, including liaising with ministerial offices and other government departments, managing complex diaries, undertaking research, and leading key projects. You will also contribute to fostering a collaborative and effective network among support staff to ensure seamless coordination and cooperation across the Department.
ABOUT YOU


Extensive experience in providing high-level executive support in a complex and dynamic environment.
Demonstrated ability to manage sensitive and confidential information with discretion and professionalism.
Proven experience in building and maintaining strong
... Click here to view more detail / apply for Senior Executive Support Officer

Your Career

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You're a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Provide Tier-3 Technical Support to customers and partners across JAPAC
• Provide configurations, troubleshooting and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Travel to customer sites in the event of a critical situation to expedite resolution as required
• Provide on-call support 24x7 on an as-needed basis

JOB DESCRIPTION

Joining the company as a trainee, you will be assigned a mentor who will work closely with you in your first 6 month as you become familiar with the role and industry. During this time, you will see first-hand what goes into ensuring a private jet charter goes off with ease. You will learn everything from how to build a successful sales list, work with HNWI and of course, how to administer a charter flight all whilst delivering service beyond expectation.

'Empower children's futures as a Senior Placement Practitioner at Centacare's Foster Care program.'
About Centacare
Each year, we support more than 30,000 people through community services in metropolitan and regional South Australia, operating within a strong ethical framework. We are client focused and provide support regardless of race, economic circumstance, sexual orientation, gender identity, religious belief or ethnic background. Centacare is a Child Safe, Quality Accredited Organisation and is a registered NDIS provider. We value the uniqueness of individuals, we consult, collaborate and operate with integrity and professionalism. Centacare is committed to cultivating a harmonious workplace free from harassment and discrimination. Equal opportunity principles align with our mission, vision and values. We believe that treating our workers fairly has a positive impact on our clients and maintains our reputation as a great place to work.
To learn more about us, click on the video  Centacare Catholic Family ... Click here to view more detail / apply for Senior Placement Practitioner (Foster Care Program)