Total 69 Senior Executive level Customer Service job vacancies in Manchester, M23 9LT

Service Care Solutions is currently working alongside a forward-thinking local authority based in Greater Manchester. They are looking for a Senior Childcare Lawyer to join their expanding legal team. This is an excellent opportunity to work amongst legal experts and progress your career.

This role pays a competitive rate of £45-£55 an hour, depending on experience.

Responsibilities as a senior childcare lawyer:

• Able to handle high caseload in childcare cases from start to completion.
• Preparing Legal documents and correspondence.
• Advocacy skills to represent the Council in contested proceedings.

About you as a senior childcare lawyer:

• Qualified with at least 3 years of experience in child care law
• Drafting Legal documents to a high-quality standard
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team

Benefits:

• Hybrid Working
• Flexible Hours
• Weekly Pay

If you or someone that you know would be interested in applying to the Senior Childcare Lawyer vacancy, then don't hesitate to get in touch with Aanisah Khan via email, Aanisah.Khan@servicecare.org.uk, or via phone at 01772208969.

We also welcome referrals for this position, where a successful recommendation would be worth £250.

To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form. COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not currently a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated, there is helpful advice and information available by searching on the NHS England website where you can also find out more about how to access the vaccination. Diversity Matters MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk. Were looking forward to hearing from you!

We have the opportunity for two roles working with people with care and support needs. The role is a Senior Support Worker, supporting service users who have enduring mental health diagnoses. The service is based in the Stalybridge area and provides a service for 17 adults of all genders. You will be based within a supported accommodation and work alongside the management team to ensure a high quality of service for the people we support. You will also work alongside the wider Tameside Mental Health senior team which might include occasional work at other nearby services.

You will have a level of responsibility to manage rotas and staffing needs as they may arise. You will work with the Team Leader and Support Workers to ensure individual support is delivered as outlined in personal plans. You will provide direct supervision and observation to support staff in role as a senior support worker. You will have planned supervisions with your own line manager as well as access to training required to carry out and enhance your skills and knowledge. You will have allocated audit responsibility for areas such as but not exhaustive to, Health and Safety, incident reporting, safeguarding, service user outcomes.

You will work directly alongside individuals with trauma informed, recovery-focused approaches and values, enabling people to enjoy a fulfilling and valued lives, to participate in the community and to develop their abilities. You will contribute to the development of tenancy related housing skills and positive tenancy management.

We are seeking a motivated, enthusiastic, inclusive, organised and caring individual with forward-thinking qualities to support service users and support staff to achieve personal development and goals.

You will have the opportunity of working in partnership with agencies involved in peoples support and care planning. The successful applicant will be able to respond to unplanned change, to a fast-paced environment, with a positive and proactive attitude. The role will involve promoting the rights of service users with mental health needs to move on positively to greater independence with long term quality of life and good housing.

You will be expected to co-produce support plans with the service users that promote their choices and independence, paying particular attention to areas such as daily living skills, community outreach, and housing goals. You are likely to engage in a wide range of tasks and activities as part of your role. You must be willing to travel within the South Manchester area in order to provide support to our service users in their own accommodations.

This post is an ideal opportunity to contribute to the delivery of a high quality service, giving real job satisfaction as you assist people in defining and achieving their goals both service users and support staff you will work with. Experience of supervising others is desirable, support can be tailored during probation to develop as a supervisor of others. You will have consistent supervision and access to training to assist your learning and development.

Vacancy Reference Number: 71871

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number




Full training is provided, as is the opportunity to work towards QCF Diploma in Health and Social Care. Benefits of working with Creative Support include a probationary bonus, pension contributions, 28 days Annual Leave and company paid enhanced DBS.




We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded.




We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship under the UKVI scheme.

Package Description:

Together we make a difference, develop and learn, and support each other. Every day with us is different, but our mission remains the same: helping the people we support celebrate along the road to a brighter future.

Whether that's helping people to live independently, or creating spaces to learn, work and play, you'll be making sure adults with disabilities or complex health needs have a chance to thrive, right in the heart of their local communities.

We have a rewarding new opportunity for a Senior Community Support Worker (Positive Behaviour Support) to work within our new service based in Wythenshawe however supporting young people and families across Manchester.

Working therapeutically within a person-centred PBS model you will support young people and families to stay together and thrive. Our ultimate goad is to improve the quality of life for all those we support.

The service is based in Wythenshawe, Manchester however you will work across Manchester supporting several families.

As a specialist service there is a comprehensive package of training and support either internally within the Trust's Learning & Development Team or externally with our professional partners (which include social services and CAHMS).

The role includes……..

As a Senior Community Support Worker (Positive Behaviour Support) you will provide first line management to a team of Community Support Workers (Positive Behaviour Support), developing their capability through demonstrating the right values and behaviours, mentoring staff, and supporting their ongoing development.

You will work alongside other practitioners within the service and community, to upskill and increase the resilience of children and their families. You will have the opportunity to receive formal Positive Behaviour Support (PBS) training and coaching from qualified behavioural specialists.

What can you bring to the service...?

• Do you have an NVQ Level 3 in Children & Young People’s Workforce, or equivalent QCF?
• Do you have experience of and coaching staff, and nurturing team development?
• Do you have considerable experience working with children with disabilities, including autism?
• Can you manage difficult and challenging situations whilst maintaining high standards of care and support?
• Can you make a direct positive impact on the lives of children and their families?

Benefits include…..

• Annual Leave 27-day holiday plus 8 days bank holidays rising to 30 after 5 years, 33 days after 10 years
• Generous pension scheme and death in service benefit, an initial contribution of 4% company pension contributions and up to 6 x basis salary death in service
• Occupational sick pay and family friendly policies including enhanced maternity, paternity and adoptive leave.
• Reward and Discount platform offering discounts at high street shops, travel, insurances etc.
• Eligibility to apply for Blue Light card
• Proud to be a real living wage employer
• Refer a friend scheme, be rewarded for recommending a friend to work with us
• Comprehensive training and development opportunities, including apprenticeship qualifications
• Long service awards including cash gifts and extra holiday.
• Promotion of Wellbeing across the organisation including Mental Health First Aiders offering wellbeing support from trained colleague and free weekly yoga session in person or online
• Access to our Employee Assistance Programme for you and adults at your home

Help us make a change to the people we support.

To discover the full details of this rewarding role within the Together Trust take a look at our Job Description.

If this sounds like the place for you, and you think you have the relevant skills and experience we are looking for, apply now. If you have any questions relating to the role, please get in touch at jobs@togethertrust.org.uk. We would love to hear from you!

This service is regulated by Ofsted therefore all employees must be over the age of 22 years at the time of joining the service.

We may remove this advert should we find the success candidate prior to the closing date therefore early applications are encouraged.

We currently do not provide sponsorship but we welcome applications from those who have the right to work in the UK.

In order for the Trust to comply with the apprenticeship funding rules, it is a requirement of the role that the successful applicant must be able to evidence that (1) they have the right to work in the UK without additional approval for more than 20 hours each week throughout the year and (2) they have an eligible residency status for the purposes of the apprenticeship funding rules. In most cases this will mean that the individual needs to show that they have been ''ordinarily resident'' in particular countries (including the UK) at least 3 years before the start of the apprenticeship.

Applications are very welcome from all regardless of age, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race, sex, sexual orientation, trans status or socio-economic background. We are committed to making reasonable adjustments for disabled people. We positively encourage applications from those with lived experience.
If there is any part of your lived experience you want to keep confidential in some way please talk to the Recruitment or HR shared service teams and we will do what we can to support you.

We are seeking an experienced and motivated Senior Support Worker join our established team in Whalley Range, Manchester. The service focuses on recovery and rehabilitation, providing support to tenants with mental health needs and a forensic background.

As this is a senior role, it is essential that you have experience of supporting individuals with mental health needs.

Senior Support Worker duties include:

- Supervising, managing and mentoring a team of staff
- Developing and sustaining warm and trusting relationships with service users
- Enabling service users to gain independence, confidence and competence in areas, such as social skills/relationships and daily living
- Working on a rota basis, covering 7 days a week

Vacancy Reference Number: 72831
Applications for this role must be submitted via the Creative Support website using the above vacancy reference number

Full training is provided, as is the opportunity to work towards QCF Diploma in Health and Social Care. Benefits of working with Creative Support include a probationary bonus, pension contributions, 28 days Annual Leave and company paid enhanced DBS.

We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded.

We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship under the UKVI scheme.

Senior Care Assistant (Days) based at Handsworth, Bowdon

Available Hours:

Permanent - Full Time - 39 hours per week.

About the role

As a Senior Care Assistant at MHA you will lead and inspire a team of committed care assistants to provide the highest quality of care to our residents enabling them to live later life well. Duties will be varied and include supporting our residents with personal care needs and helping them to take part in a wide range of activities that support their health and wellbeing. In addition, you will administer medication and maintain clear and accurate records. Every day will be different and you'll have the opportunity to use your leadership and people skills to make a real difference.

About you

As a Senior Care Assistant, you will be passionate about caring for older people, have previous care experience and, as a minimum, hold an NVQ level 2 or equivalent in health and social care and be willing to complete level 3. In addition, you will have experience leading, coaching and motivating a team to deliver high quality care.

You will have a kind, warm and caring nature and be able to work well as part of a team but also use your own initiative. Patience, communication and listening skills are equally important. Maintaining accurate records, time management and prioritising tasks will also be strengths. So, if you have the ability to lead by example, form positive relationships and energise colleagues to deliver exceptional care then we'd love to hear from you.

For more information about the role please review the attached job description.

Pension, 28 days holiday (inc. bank holidays), Life Assurance, Discount Scheme, free uniform and DBS provided

Why join?

You will be joining an organisation with strong values, a highly supportive culture and a commitment to the safety and wellbeing of employees. In addition, you will work alongside highly motivated colleagues in an environment of strong teamwork whilst also having fun. This is a hugely rewarding role and a career to be proud of where every day you will go home knowing you made a positive difference to the lives of older people.

In addition to a highly competitive salary, we offer a lot more:

• 28 days holiday (including bank holidays) and an option to buy annual leave.
• Life assurance.
• A discount scheme which includes savings with retail stores and online purchases.
• Access to a number of nationally recognised training courses and qualifications.
• Genuine career progression and development opportunities.
• Employee assistance programme including free counselling and legal advice.
• Access to chaplaincy and pastoral support.
• Access to wellbeing resources.
• Recommend a friend scheme.
• Family friendly policies.
• Long service awards.
• Free uniform and DBS check.
• Cycle2Work salary sacrifice scheme.
• Healthcare scheme at competitive rates.

About us

MHA is the UK's largest charity care provider and our mission is to 'enable people to live later life well'. Through 90 specialist care homes, 70 thriving retirement living schemes and 62 vibrant community services and befriending, we inspire the best care and wellbeing at every stage of later life. We have over 7,600 dedicated colleagues and are supported by over 4,000 generous volunteers. All our donations and any surplus we generate is invested into the services we provide for our 18,500 residents and members. Our values underpin our entire approach: we nurture mind body and spirit; we respect every person, treating them with dignity; and we inspire the best in each other.

MHA are fully committed to the principles of equality, diversity and inclusion (EDI) as this is embedded in our values: respect, nurture and inspire. In addition, as a committed employer we have been awarded level 2 under the Disability Confident Scheme. Click here to read more about this.

Please note that interviews may take place prior to the closing date and if a suitable candidate is appointed the role may close early.

Recruitment agencies: please note, MHA do not accept unsolicited CV's from recruitment agencies, regardless of whether they are on our Preferred Supplier List (PSL). We only accept CV's from agencies that have been appointed and briefed by MHA's Talent Acquisition Team.

Senior Accountant
Chartered Accountants
Bolton
Monday to Friday 09:00-17:00 (37.5 Hours per week)
Permanent Role
£30,000 - £45,000 (Dependent on Experience)

Key Responsibilities

• Responsible for a portfolio of clients
• Reviewing work that has been prepared by assistants, and Accountants.
• Preparing accounts, VAT returns, corporation tax returns and any other compliance work needed for filing at Companies House and HMRC.
• Ownership of compliance across your own portfolio, maintaining a thorough review process for all work, ensuring a consistent and compliant service is delivered and statutory filing dates are met.
• Bookkeeping for clients using Xero, Free Agent and QuickBooks as needed.
• Training Junior members of the team.
• Dealing with all communications for clients, both written and verbally.
• Dealing with the inbound and outbound post, and ensuring it is dealt with accordingly.
• Making sure that the clients are invoiced at the right time, and for any additional work.
• Tax planning with clients.
• Ensuring the clients are registered for the relevant taxes with HMRC.
• Making sure Companies House records are kept up to date and accurate for the clients, ensuring that any forms needed are completed and filed at Companies House.
• Processing payroll for clients
• Covering for colleagues for period of illness, holidays, to include email cover for clients.
• Training new starters and accountants in the team.
• Supporting and covering the Team Manager and other team members, during periods of absence.
• Supporting the Client Partners and Senior Management Team on growth, meeting and speaking with prospective clients, and attending events as and when required.

What Skills are required

• Working towards an accounting qualification or qualified by experience.
• Ability to work independently, or as part of a team.
• Commitment to getting it right first time.
• Ability to deal with clients and members of the company with empathy, and in line with the company values.
• Develop self through CPD and Relevant Training, to ensure up to date with all relevant legislation.
• Working Knowledge of Accounting systems and software.
• Strong Organisation and Analytical skills.
• The ability to build trusting relationship with relevant stakeholders.

Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

If this role is of interest, please just respond to this advert with an up to date copy of your CV or call Jake on 01772 208969

Hours: 37.5 hours per week

Salary: £27,789.07 per annum

Based in: Eccles, Greater Manchester

Shift Pattern: Shifts are worked in blocks of 4 on 4 off on a rolling rota and will include days, nights and weekends.

Benefits: 25 days annual leave plus statutory bank holidays, employer’s contributory pension scheme, EAP scheme and other generous benefits.

About us

Imagine Independence is a leading third sector organisation, passionate about supporting people with mental illness, neurodiversity, learning disabilities, and behaviours that challenge to live as part of their community. Imagine exists to challenge the stigma that having a mental illness or learning disability still brings. Imagine supports people to live meaningfully by nurturing their individuality and recognising the power of small steps.

Do you want to become part of this amazing organisation? If you have a passion for providing high-quality support and thrive in a fast-paced environment, we want to hear from you!

The role

An exciting opportunity has arisen for a motivated person to join Imagines’ Specialist Service portfolio. Working as part of a team supporting women who have been discharged from secure services and have severe and enduring mental health diagnoses; this position provides specialist input to empower women to continue on their journey to independence and support them to achieve their full potential. The service delivered is a psychologically informed and therapeutically driven environment that puts women at the heart of their own recovery.

The ideal candidate will have experience of women’s support, personality disorder, forensic or mental health services including challenging behaviours and a willingness to engage with the extensive training programme provided.

You will work in partnership with the Service Managers, using both hope and recovery and Cognitive Analytic Therapy models. The Senior Mental Health Recovery Practitioner will provide informal leadership, coaching and support to less experienced team members. NVQ 3 in Health & Social Care would be an advantage. Experience with working with women in a supported housing or community health setting is desirable.

This is a fantastic opportunity for someone with a positive mind-set to recovery and inclusion who is looking for an opportunity to be part of a team committed to outstanding person-centred delivery. In return Imagine offer development opportunities across the UK, exposure to well-coordinated multi-disciplinary team working (including our collaborative team approach with CPNs and Psychiatrists) and the opportunity to work in a well-resourced, well respected supportive team environment.

Imagine is a values-based recruiter and so it will be seeking to ensure that the successful candidate will align with the following:

• Meaningful Living: Using empathy to bring together diverse people and resources, to put the everyday within reach of everyone.

• Nurturing Individuality: Creating conditions that support people to be true to themselves and express their truth.

• Focused Dedication: Showing up each day hungry to do our best to learn and develop. We never give up on people.

• Challenging Ideas: Keeping our efforts real and centred on what matters most, we do not settle for the ordinary when better is possible.

• Generous Sharing: Giving of ourselves, our experiences and knowledge, to promote and provide a great service.

Under the Equality Act 2010 (Schedule 9, Part 1: general occupational requirements) we only require Female candidates at the present time.

To download the application form, full job description and person specification, please visit our website: https://www.imagineindependence.org.uk/work-with-us/current-vacancies/

Completed application forms are to be returned no later than the closing date/time either by email to recruitment@imagineindependence.org.uk or post to 25 Hope Street, Liverpool, L1 9BQ.

Please note that CVs will not be considered.

An enhanced DBS will be required for this post.

Closing date for applications: 25th October 2024 at 5pm.

Interviews will take place: 07th November 2024.

Imagine reserves the right to close the vacancy early if sufficient applications are received.

Imagine aims to be an equal opportunities employer and welcomes applicants from all sections of the community.

To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form. Diversity Matters MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk. Were looking forward to hearing from you!

Service Care Solutions are working alongside a successful law firm, based in Greater Manchester, which needs a Commercial Property Senior Solicitor to join its growing team.

This role pays a competitive salary of £50,000 - £60,000 annually

Key Responsibilities:

• Draft and negotiate high-value lease agreements, purchase agreements, option agreements, and development agreements.
• Provide expert legal advice to clients on all aspects of commercial property law, including property rights, zoning laws, development projects, and land use regulations.
• Lead, mentor, and manage a team of junior solicitors, paralegals, and administrative staff within the commercial property department.

About you:

• Strong communication and interpersonal skills.
• Experience in commercial real estate or property law with at least 7 years PQE.
• Ability to conduct in-depth legal research and analysis.

Benefits:

• Pension Scheme
• Bonus Scheme
• Holiday Allowance
• Hybrid Working

If this Commercial Property Senior Solicitor role sounds like an opportunity that is right for you or someone you know, then don't hesitate to get in touch with Aanisah Khan via email, Aanisah.Khan@servicecare.org.uk, or via phone at 01772208969.

We also welcome referrals for this position, where a successful recommendation would be worth £250.

Role overview

We’re searching for an incredible Customer Service Executive - Property (Assistant Property Manager) to join our team on a fixed
term 12 month contract! You will act as the first point of contact for the team’s enquiries in a fast paced, reactive environment,
ensuring a first class experience is delivered.

What do we offer?

• We offer amazing benefits such as enhanced family leave policies, cycle to work scheme, season ticket loan, Pet lovers
Friday, enhanced sick pay, study support, cash plan and much much more!

• We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that
you deserve to celebrate special moments with your loved ones. Family always comes first at ub!




What will you do?

Property Management

• To ensure our customers and their properties are cared for and maintained to the highest possible standards, in line with
budgets, service level agreements and regulatory requirements

• To act as the first line for all customers, dealing calmly and confidently with reactive issues, following them through to
resolution (or escalating as appropriate).

• To receive, review and feedback key concerns from weekly property inspections carried out by onsite staff, with the
appropriate follow-up.

• To work in partnership with the PM in the delivery of day-to-day planned, reactive and cyclical maintenance and any works,
acting as the daily point of contact for contractors.

• To support residents on site with their queries such as noise and ASB complaints, seeing issues through to resolution,
liaising with third parties as required.

• To co-ordinate the processing of insurance claims in a timely manner.

• To effectively manage the site service schedule and planned maintenance schedule in line with required works and statutory
compliance requirements.

• To ensure all sites as well as residents/contractors/landlords are compliant with statutory and contractual obligations
including RICs, TPI as well as all compliance and Health and Safety regulations

• To support key processes such as section 20’s, with oversight of enquiries such as contract renewals, utility renewals,
insurance claims and renewals, H&S reports and accompanying actions.

• To provide information for Management Information Packs and work with the Legal and Compliance team for Leaseholders and
Solicitors prior to the sale of a leasehold property, responding to customer enquiries as required.




Customer Partnership

• To build and maintain client relationships to develop strong and lasting partnerships and loyalty, with high levels of
quantifiable customer satisfaction.

• To liaise with tenants, landlords, directors, contractors and other parties to ensure all services are delivered to the
highest standards and expectations are fully met.




Financial Management

• To manage all works and spends in line with budget, maintaining close oversight and control.




What are we looking for?

• Experience working within a fast paced customer service environment

• Residential property management experience is hugely advantageous, but not essential.

• ARLA qualification (desirable)

• Knowledge of principles of customer service excellence.

• Strong organisation skills and the ability to manage multiple and often conflicting deadlines.




We’re not your usual property company. We’re the North West’s leading property managing agent!




At urbanbubble, we’re redefining the way properties are run through community building, customer care, and innovation. Thanks to
our team, that delivers outstanding customer experiences, we’re proud to serve 14,000 residents and growing. We’re looking for
bold, ambitious, resourceful team members to manage and create communities. We want to unlimit what our customers expect, whilst
unleashing your true potential.

So, what do you say – interested?




Don’t meet every single requirement? Don’t count yourself out just yet. Studies have shown some individuals are less likely to
apply to jobs unless they meet every single qualification. At ub we are dedicated to building a diverse workplace based on merit,
great work ethics, and character.




So, if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job
description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. We are an equal
opportunity employer so we invite applicants to contact us to identify any additional support you may need during the recruitment
process.




Apply now and join a fantastic organisation that truly believe that our people should be at the heart of all our decisions!

Contract Type: Permanent
Working Hours: Full Time, 35 hours per week
Number of Positions: 1
Qualifications Required: Good numeracy and literacy skills, at least equivalent to RQF Level 2;
Salary: £24,294 - £25,979 per annum
Start Date: 7th october 2024

This is a great opportunity to come and work in our very highly rated secondary school in central Manchester.

The Student Service Coordinator supports students’ academic and personal success through responsive and helpful service to students, colleagues and parents, alongside running the organisation of a number of in school and after school events

We Offer:

• The opportunity to join our school of 1500 students aged 11-18, supported by a hugely talented and hard-working staff team;
• Keen, committed students who are positive and active learners;
• A very successful and over-subscribed school;
• Excellent facilities in new and refurbished buildings, supported by the latest resources to support learning;
• Free parking and use of the school Fitness Suite;
• We are a socially inclusive and equal opportunities school and committed to and actively promote equal opportunities for all our students and staff

We are looking for:

• Experience and an understanding of safeguarding and child protection issues, or be willing to undertake training in these areas;
• Numeracy and literacy skills at least equivalent to RQF Level 2; good ICT skills are also desirable;
• NVQ Business Admin related qualification or equivalent;
• First Aid certificate or willingness to gain one;
• Experience of working in a busy environment with competing priorities and deadlines, ideally in an educational setting and with experience of using SIMS;
• Ability to remain calm and helpful under pressure, dealing skilfully with unanticipated situations and ensuring a professional response at all times;
• Good communication skills with the ability to work well within a team, yet able to demonstrate an ability to work unsupervised utilising their own initiative;
• Well organised with an adaptable and positive approach to all aspects of the workload;
• Supportive of the school's excellent staff attendance and punctuality record, which in turn supports student attainment.
• Training will be provided on safeguarding and school specific IT applications.

To apply for this job role, please click the following link: https://www.tes.com/jobs/vacancy/senior-student-service-coordinator-manchester-2119128 If you are viewing this job on our Greater Jobs site then please click on the apply now button to view the full advertisement details and relevant attachments.

We are fully committed to safeguarding and promoting the welfare of children, younger learners and vulnerable adults and we expect all staff and volunteers to share the same commitment. The above post will be subject to enhanced DBS checks, satisfactory references and will be exempt from the provisions of the Rehabilitation of Offenders Act 1974. DBS Code of Practice which can be viewed here.

This post is also subject to satisfactory references, proof of right to work in the UK in accordance with the Asylum and Immigration Act 1996 and other pre-employment checks where applicable.

We strive to create a fair and inclusive workplace that is as diverse as the communities we serve. We positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy, and maternity, race, religion or belief, sex and sexual orientation

Title Senior Customer Liaison Officer
Contract Type Permanent, Full time, 35 hours per week
Location West Ham Lane, Stratford London or Sale Point, Manchester
Persona Agile Working (Office and home working)
Salary Starting from £34,904 or £31,250 nationally
Closing date for completed applications 7th October at 11pm
Interviews Week commencing 14th October

Role profile - Senior CLO.docx

Our customers are the most important part of our business and as a senior member of the Customer Resolution Team, it is vital that you have the passion as a Customer Service professional to deliver excellence to both internal and external customers - every time.

This is a fantastic position within the heart of the Customer Resolution Team and the successful applicant will play a crucial part in putting things right for our customers and winning back their trust and respect.

With the support of the Head of Customer Resolution you will lead and manage a dedicated team of Complaint Operatives and a Customer Resolution Officer. The primary focus will be on optimising daily workflows to ensure our team handles residents’ complaints effectively and efficiently. As the ‘voice and face’ of L&Q you must have demonstrable experience of delivering customer focused services in a demanding public facing environment.

Working collaboratively with other departments across L&Q you will ensure effective and efficient delivery of services to our customers. Building and maintaining strong relationships will be essential to perform well in this role – as are excellent written and verbal communication skills.

Other duties will include:

· Managing escalated complaints
· Allocation of work and ensuring your team deliver on our promises
· Maintaining high quality records and notes on the system
· Feeding back the cause of complaints to prevent recurrence

If you have the passion, drive and skills listed above, and are interested in working for an organisation that can really make a difference to people’s lives, then please apply without delay!

Our benefits package includes:
• Agile working
• Strong family friendly policies
• Committed Learning & Development
• Annual leave starting from 28 days rising to 31 PLUS bank holidays
• Excellent Pension Scheme – double contribution up to 6%
• Generous non-contributory life Assurance
• Great places to work certified 2022
• Up to 21 volunteering hours per year

We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered.

At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be always demonstrated when representing L&Q. More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.

Our commitments:

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.

In addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance.

We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g., a change to working hours - if it’s feasible then we’ll make it happen.

We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.

L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 100,000 homes, primarily across London and the Southeast.

As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity, and confidence in our communities through our £250 million L&Q Foundation and our skills academy.


Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.

Senior Support Worker Ardwick, Manchester - £12.77 per hour

Typical Shifts are: 7:30am - 3:00pm, 2:30pm - 10:00pm & 9:30pm - 8:00am.

Join Voyage Care and Feel Valued, we reward your dedication with:
Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

Senior Support Workers with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We’re currently searching for a fantastic Senior Support Worker to join us in leading our rehabilitation service / ABI (Acquired Brain Injury) service in Ardwick. This service is a welcoming and friendly environment with a dynamic team that supports a fantastic group of people!

As a Senior Support Worker with us you'll be helping people to gain more independence in their daily lives, whilst assisting the Manager with the day-to-day supervision and management of the service. You could be allocating shifts, booking in training, inducting new colleagues, supporting with supervision’s, ordering medication and ensuring the people we support are supported to manage their finances. You’ll never lose sight of why you choose to do this, as our Seniors are still at the heart of providing day-to-day support.

This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.

We’re interested in our Senior Support Workers having both the right experience and the right values. This is why at this service our Seniors should have previous experience as a Senior Support Worker and a Level 3 in Health & Social Care as well as experience working with individuals with autism, acquired brain injury, complex individuals with mental health needs, traumatic backgrounds and challenging behaviours.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

Location: Roberttown Care Home, 98 Church Road, Liversedge, WF15 8BE

Your New Role...
Our talented Senior Care Assistants lead our care teams to provide the highest standard of care, compassion and resident dignity. Working closely with the Unit Manager or Deputy Manager, you will be tasked with: Administering medication, personal care, team supervisions, developing, implementing and updating care plans adhering to CQC guidelines, coaching and mentoring your team whilst identifying training needs.

The day shift is: 20:00 - 08:00

In Return we can offer...


Free DBS check
Professional training and ongoing career progression
Flexible pay
A fantastic working environment
Free uniform
A comprehensive benefits package including a pension, Refer a Friend scheme and much more!


A few things we are looking for…

A leader:
Our Senior Care Assistants lead from the front with a hands-on approach.
Qualifications:
Due to the nature of this role we need for you to hold and NVQ Level 3 Health and Social Care, and have experience within a similar role.
Fantastic people skills:
Supportive and great at communicating. Able to build strong working relationships.
Caring by nature:
An enthusiastic approach with a genuine passion for making people’s lives that little bit brighter each day.
Great team player:
Do you work well in a team of likeminded people?
Adaptable:
Able to organise and prioritise varying commitments throughout each day.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age

Care | Compassion | Courage | Communication | Commitment | Competence

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