Total 36 Senior Executive level Customer Service job vacancies in Darlington, County Durham

My client, an established and leading manufacturer of components and assemblies for aerospace, petrochemical and general industrial markets, are currently looking to recruit a Senior Proposals Engineer to join their Commercial / Sales Team. We would also be interested in speaking to individuals with experience within an Engineering Purchasing environment looking to move into a more Sales / Proposals based environment.

Key Responsibilities:

• Prepare estimates from client's enquiry packages for review and pricing by the Proposals Manager.
• Review client specifications.
• Prepare quotations.
• Liaise with manufacturing departments in the process of preparing bid documents.
• Liaise between departments and suppliers.
• Prepare responses to post bid correspondence.
• Prepare documents for subsequent PO handover to Contracts Department.
• Review and analyse client requests for proposals (RFPs) and specifications to determine project requirements.
• Collaborate with engineering, sales, project management, and other internal teams to gather necessary information for proposal development.
• Develop detailed and accurate technical and commercial proposals, including scope of work, cost estimates, schedules, and project plans.
• Ensure compliance with company policies, client requirements, and industry standards in all proposals.
• Prepare and present proposal documents and presentations to clients, as required.
• Maintain up-to-date knowledge of industry trends, competitive landscape, and technical advancements.
• Coordinate with subcontractors and suppliers to obtain necessary quotations and technical data.
• Conduct risk assessments and develop mitigation strategies for proposal submissions.
• Manage multiple proposal projects simultaneously, ensuring timely completion and submission.
• Support post-submission activities, including client clarifications, negotiations, and contract finalisations.
• Review Proposals from Proposals Engineers to ensure it conforms with the requirements.
• Mentor and guide junior proposal engineers and other team members.
• Promote a collaborative and high-performance culture within the proposals team.

Candidate Requirements:

• Previous experience working in estimating and/or sales, ideally within an industrial engineering and/or manufacturing sector
• The ability to read and interpret engineering drawings
• Have a good understanding of Welds, Fabrication and Stainless Alloys
• Previous fabrication / welding experience would be highly desirable
• Strong organisation skills with the ability to communicate clearly and effectively across all levels of business, both internally and externally

About us
Changing Lives is a nationwide charity helping people facing the most challenging of circumstances to make positive change - for good. We believe that everyone deserves a safe home, a rewarding job and a life free from addiction or abuse. We know that given the right support, anyone can change their life for the better.
Our services across the country help thousands of people each year who are experiencing a wide range of complicated challenges, including homelessness, drug and alcohol addiction, unemployment, involvement with the criminal justice system, sexual exploitation and domestic abuse. By focusing on their strengths, potential and opportunities, we support the people we work with to overcome their problems and live safe, successful, independent lives.
Our charity is powered by over 600 passionate colleagues who bring a diverse and inclusive environment for our colleagues to grow. We are proud to say that many have actual lived experience of the challenges faced by those we support. We are looking for committed and compassionate professionals to join our team, who share our enthusiasm for changing lives.
About the Service - Housing & Homelessness Services
A safe home is the solid base from which you build your life. We support people who are experiencing homelessness, or at risk of becoming homeless, as well as providing specialist accommodation and outreach services for rough sleepers, veterans, survivors of domestic abuse, women and young people.
Accommodation to us doesn’t just mean a roof over your head and shelter from the elements. It needs to be a welcoming and flourishing environment, offering opportunities for all those we support to feel comfortable and develop. You can make a difference and support people on their journey towards a brighter future. At Changing Lives, we offer a home rather than just a shelter.
About the Job
Welcome to our new supported accommodation, located in Bishop Auckland, this is a new service; a five bedded supported accommodation for women. Teesdale House will provide accommodation for five individuals with a range of complex needs, providing intensive support to woman experiencing multiple exclusion, As well as providing specialist support to those most in need. As a Senior Support Worker, you will have the opportunity to join our passionate team of 6 members, which includes a dedicated group of support workers.
The primary ambition of our services is to support people into their own homes, equipping them with the skillset and resilience to sustain their tenancies and work towards their aspirations. Our risk management expertise and person-centred support planning allows us to support people into the right accommodation at the right time, maintaining long-term engagement, and accelerating their pathway to independence.
We are committed to delivering high-quality support, and we welcome your expertise and dedication to help us continue making a positive impact in the lives of those we serve. You will be given training on all aspects of the role as well as taking part in regular reflective practice and case management reviews with the whole team.
Our project operates on a 24-hour shift schedule; therefore, your commitment and flexibility are essential as shift times may vary to ensure uninterrupted support.

About The Company
At Salutem Care and Education, we are passionate about fostering a warm and supportive environment. Our talented team is committed to delivering exceptional care, guided by our core values in everything we do. Join us and be a part of a community that truly cares.
Our Core Values:
➡️ Supportive: Helping everyone reach their full potential.
➡️ Ambitious: Striving for the best outcomes.
➡️ Loyal: Prioritising our staff and the people we support.
➡️ Unique: Innovating without compromising quality.
➡️ Transparent: Fostering openness and mutual respect.
➡️ Engaging: Partnering with everyone involved.
➡️ Meaningful: Offering fulfilling opportunities.

Why Choose Us?
✅ Emotional Support: 24/7 Employee Assistance, mental health resources, meditation apps, and bereavement support.
✅ Medical Support: Free Online GP access, Health Cash Plan, Cancer Cover, and Menopause support.
✅ Financial Support: Flexible pay with Wagestream, utility bill savings, Money Helper, and Life Assurance.
✅ Physical Support: Online workouts, Cycle to Work scheme, gym discounts, and National Trust activities.

Still not Convinced?
⭐ Top Employer Recognition: Salutem Care and Education is honored to be acknowledged by the Top Employers Institute as one of the premier employers in the UK.
⭐ Disability Confident Commitment: We strive to create an inclusive workplace for disabled individuals. Our commitment goes beyond compliance, fostering an environment where every unique talent is valued and can thrive.
⭐ Top 50 Inspiring Workplace: We are recognised for our commitment to a PeopleFirst culture, integrating key elements such as culture, purpose, leadership, wellbeing, inclusion, employee voice, and experience.

About The Role
Ashleigh House is a 26-bed residential care home in Darlington supporting adults with learning disabilities, autism, physical disabilities, mental health issues and complex care needs to live their best life! We support individuals to part take in group BBQ’s, weekly bingo and quiz nights! We also love organising coffee mornings and socialising. Some of the individuals we support visit day centres and get up to all sorts of activities, someone recently came home with a birdhouse he had made! We have a very stable staff team, the fulfilment you get from working here is amazing, you get to support individuals and go home and feel you’ve achieved something great! We are a very dynamic team and always so positive, the service is very fun!
As a Senior Support Worker, you’ll be instrumental in providing high-quality, enabling care, facing new challenges and rewards daily. Your leadership and expertise are key to our success. Key Responsibilities

- Develop and maintain detailed, person-centered support plans that promote health, wellbeing, relationships, and diversity, while ensuring compliance with legal and safety standards.
- Implement robust activity plans that encourage autonomy, new experiences, and flexibility, regularly engaging with individuals to seek their views.
- Support individuals in financial planning, medication self-administration, and regular health reviews, adhering to the Mental Capacity Act principles.
- Tailor the environment to meet individual needs, ensuring Health and Safety policies, including Fire Safety, are followed.
- Recruit and manage staff through robust induction, supervision, and training processes, ensuring person-centered schedules and personal development plans.
- Deliver outstanding care and support by adhering to Salutem's Quality Assurance framework, embodying core values, and managing incidents according to policies.

Apply Today!
Ready to make a difference? Join us at Salutem Care and Education as a Senior Support Worker, where your leadership and compassion will help shape brighter futures.
If you're passionate about delivering exceptional care and want to be part of a supportive, dynamic team, we’d love to hear from you. Apply today and take the next step in your rewarding career journey with us!

Working within the reception team Day-to-day supervision of the reception team Day-to-day line management all reception staff, supporting staff development, providing guidance and direction, ensuring staff are up to date with mandatory training. Reporting to the Operational Lead. Identify and ensure delivery of team training where agreed with reception and practice management. Continually assess and evaluate systems recommending changes and improvements to the Operational Lead as appropriate. Deal with problems reported by other members of the health care team, responsible to the Operational Lead. Encourage and support personal development of members of the reception, maintaining self and team professionalism. Keep the team informed of any matters arising as necessary, or as requested by other members of the Practice team. To act as a focal point of communication between the GPs, practice management and other members of the primary health care team. To have, and ensure others are trained in operating with an understanding, acceptance and adherence to the need for strict confidentiality. Keep reception and practice management informed of any matters arising or problems /potential problems. Assist with the organisation of seasonal clinics, including Covid- vaccinations and flu vaccinations, admin support and room planning as required Reviewing and updating all reception procedures as required. Develop, implement, and embed efficient reception processes and procedures to adhere to legislation as required

Your New Role...
Our talented Senior Care Assistants lead our care teams to provide the highest standard of care, compassion and resident dignity. Working closely with the Nurses, Unit Manager or Deputy Manager, you will be tasked with: Administering medication, personal care, team supervisions, developing, implementing and updating care plans adhering to CQC guidelines, coaching and mentoring your team whilst identifying training needs.

The night shift is: 20:00 - 08:00

We can offer full OR part time hours

In Return we can offer...
Free DBS check
Paid Family Leave
Professional training and ongoing career progression
Flexible pay through Wagestream
A fantastic working environment
Free uniform
A comprehensive benefits package including a pension, Refer a Friend scheme and much more!

A few things we are looking for…
A leader:
Our Senior Care Assistants lead from the front with a hands-on approach.
Qualifications:
Due to the nature of this role we need for you to hold and NVQ Level 3 Health and Social Care, and have experience within a similar role.
Fantastic people skills:
Supportive and great at communicating. Able to build strong working relationships.
Caring by nature:
An enthusiastic approach with a genuine passion for making people’s lives that little bit brighter each day.
Great team player:
Do you work well in a team of likeminded people?
Adaptable:
Able to organise and prioritise varying commitments throughout each day.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age

Care | Compassion | Courage | Communication | Commitment | Competence

PRI3

Children's Senior Residential Support Worker

£36,814 - £39,004 (this includes sleep in allowance)

Level 3 in Children & Young Peoples Workforce Diploma or Residential Care Required

We have an exciting opportunity to be part of our brand-new service, operating under one of our multi build children's home's.Being a Senior Residential Support Worker at A Wilderness Way means your skills and experience can truly transform our children’s lives.Our Senior Residential Support Workers go above and beyond to help children who have experienced a difficult past to forge positive pathways towards a brighter future.

• Shift Pattern: You will work condensed shifts of two days on, and 4 days off with one additional day per month, on average.

• Holiday:5.6 weeks annual leave per annum

• Additional leave: at 2 years and 5 years’ service

• Training Academy: An in-depth induction, six-month welcome program, and fully supported development opportunities

• Bonuses: You will be rewarded £1000 every time you successfully refer a friend

• Pension: Auto enrolment into our Company pension

• Recognition Awards: Our monthly Wilderness Heroes Awards celebrate your success

• Your Wellbeing: Excellent health and wellbeing benefits via Medicash, including an employee assistance programme; a cash back healthcare plan that offers discounts on optical, dental, and a range of complimentary therapies; 24/7 access to a virtual GP, and other lifestyle apps to support your wellbeing; discounted gym memberships

• Life Assurance:of 2 times annual salary

• Discounts: A range of discount schemes with access to savings on high street brands, restaurants, cinemas, and other leisure outlets, including local businesses following feedback from our employees

Main Responsibilities:

We pride ourselves on our sector-leading provision and our commitment to achieving the best possible outcomes for the children we look after.As such, we seek the highest calibre SRSW’s who truly have a passion for helping children, as well as the skills and personal qualities to lead others.

Reporting to the Assistant Manager, you will be the lead practitioner on shift. You will mentor, support and coach new team members and draw upon your extensive experience to manage any challenges that may arise. No two days are the same. If you enjoy problem-solving and have confidence in your ability to make a difference to a child's life, then please apply.

Our homes operate on a ratio of 2:1.You will work collaboratively with our education, therapy and outdoor teams as well as colleagues from the wider sector, keeping the children at the heart of all you do.You will have the support of a dedicated, compassionate, like-minded team, who are all committed to the achievement and wellbeing of both our children and everyone in the AWW community.

During this service's registration there will be a requirement to support current services which may require an element of travel.

Key qualities that we look for:

You will already have achieved your Level 3 Diploma or equivalent in Children and Young People’s Workforce.Ideally you will have experience in the Residential Children's Services sector or have worked in a similar setting working with children with challenging behaviour.

This role offers a great work- life balance with our condensed working rota and sleep-ins, shifts start between 8am and 9am. Above all, we really want like-minded, passionate people who truly want to make a difference.

We are an equal opportunities employer and have a commitment to safeguarding children; we follow safer recruitment processes.All roles will be subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland.

My client, an established and leading manufacturer of components and assemblies for aerospace, petrochemical and general industrial markets, are currently looking to recruit a Senior Proposals Engineer to join their Commercial / Sales Team.

Key Responsibilities:

• Prepare estimates from client's enquiry packages for review and pricing by the Proposals Manager.
• Review client specifications.
• Prepare quotations.
• Liaise with manufacturing departments in the process of preparing bid documents.
• Liaise between departments and suppliers.
• Prepare responses to post bid correspondence.
• Prepare documents for subsequent PO handover to Contracts Department.
• Review and analyse client requests for proposals (RFPs) and specifications to determine project requirements.
• Collaborate with engineering, sales, project management, and other internal teams to gather necessary information for proposal development.
• Develop detailed and accurate technical and commercial proposals, including scope of work, cost estimates, schedules, and project plans.
• Ensure compliance with company policies, client requirements, and industry standards in all proposals.
• Prepare and present proposal documents and presentations to clients, as required.
• Maintain up-to-date knowledge of industry trends, competitive landscape, and technical advancements.
• Coordinate with subcontractors and suppliers to obtain necessary quotations and technical data.
• Conduct risk assessments and develop mitigation strategies for proposal submissions.
• Manage multiple proposal projects simultaneously, ensuring timely completion and submission.
• Support post-submission activities, including client clarifications, negotiations, and contract finalisations.
• Review Proposals from Proposals Engineers to ensure it conforms with the requirements.
• Mentor and guide junior proposal engineers and other team members.
• Promote a collaborative and high-performance culture within the proposals team.

Candidate Requirements:

• Previous experience working in estimating and/or sales, ideally within an industrial engineering and/or manufacturing sector
• The ability to read and interpret engineering drawings
• Have a good understanding of Welds, Fabrication and Stainless Alloys
• Previous fabrication / welding experience would be highly desirable
• Strong organisation skills with the ability to communicate clearly and effectively across all levels of business, both internally and externally

Your New Role...
Our talented Senior Care Assistants lead our care teams to provide the highest standard of care, compassion and resident dignity. Working closely with the Nurses, Unit Manager or Deputy Manager, you will be tasked with: Administering medication, personal care, team supervisions, developing, implementing and updating care plans adhering to CQC guidelines, coaching and mentoring your team whilst identifying training needs.

The night shift is: 20:00 - 08:00

We can offer full OR part time hours

In Return we can offer...
Free DBS check
Paid Family Leave
Professional training and ongoing career progression
Flexible pay through Wagestream
A fantastic working environment
Free uniform
A comprehensive benefits package including a pension, Refer a Friend scheme and much more!

A few things we are looking for…
A leader:
Our Senior Care Assistants lead from the front with a hands-on approach.
Qualifications:
Due to the nature of this role we need for you to hold and NVQ Level 3 Health and Social Care, and have experience within a similar role.
Fantastic people skills:
Supportive and great at communicating. Able to build strong working relationships.
Caring by nature:
An enthusiastic approach with a genuine passion for making people’s lives that little bit brighter each day.
Great team player:
Do you work well in a team of likeminded people?
Adaptable:
Able to organise and prioritise varying commitments throughout each day.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age

Care | Compassion | Courage | Communication | Commitment | Competence

PRI3

Senior Care Assistant Nights
3 or 4 night shifts per week working 10pm - 8am or 8pm - 8am
£13.37 - £13.48 per hour, 1 hour break

We have an exciting opportunity for a Senior Care Assistant at Durham House Residential Care Home in Chester le Street. Durham House Residential Care Home is family-run and caters for 31 older persons requiring residential and residential Dementia care provided to an exceptionally high standard.

You will provide nursing care, comfort, and companionship to the highest standards for elderly residents and be part of the Premier Care Homes Group. As a Senior Care Assistant, you will be responsible for the effective running of the floor.

Responsibilities include:
• Receive and deliver hand overs.
• Administration of medication and completion of appropriate documents.
• Stock checking controlled drugs.
• Supervise carers in their daily duties.
• Liaise with GP’s and other health professionals.
• Logging of appropriate information in relevant documents.
• Care planning.
• Assist in general daily living activities.
• Ensuring the effective running of the floor.

Applicants must be aged 18+ as will be providing personal care. A caring nature and a genuine interest in helping others is essential. Must be able to work using your own initiative without supervision over a 7 day rota. Previous senior care experience is preferable. NVQ3 in Health and Social Care preferred but not essential, as we provide all our staff with a wide range of training, plus access to Level 3 qualifications in Health and Social Care.

Benefits of working for Premier Care Homes include:

Free training and qualifications
Career progression opportunities
Free uniforms
Free on - site parking
Pension scheme
Recommend a friend payment
Long service recognition
Free flu vaccination

Successful applicants are required to provide an enhanced disclosure.

To apply please call, or email to request an application form.

Senior Support Worker Hartlepool- £12.45 ph

Typical Shifts are: days 8-8 and nights 8-8

Join Voyage Care and Feel Valued, we reward your dedication with:
Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

Senior Support Workers with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We’re currently searching for a fantastic Senior Support Worker to join us in leading our residential service in Hartlepool. This service is a welcoming and friendly environment with a dynamic team that supports a fantastic group of people!

As a Senior Support Worker with us you'll be helping people to gain more independence in their daily lives, whilst assisting the Manager with the day-to-day supervision and management of the service. You could be allocating shifts, booking in training, inducting new colleagues, supporting with supervision’s, ordering medication and ensuring the people we support are supported to manage their finances. You’ll never lose sight of why you choose to do this, as our Seniors are still at the heart of providing day-to-day support.

This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.

We’re interested in our Senior Support Workers having both the right experience and the right values. This is why at this service our Seniors should have previous experience as a Senior Support Worker and a Level 3 in Health & Social Care as well as experience working with individuals with learning disabilities, Autism and physical disabilities.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Senior Care Assistant.

The Role


Leading and supervising your shift
Case managing residents and liaising with families, healthcare professionals and other stakeholders to ensure that the best care plans are created and delivered
Administering and recording medication
Carrying out risk assessments
Working alongside care assistants to support residents with daily needs, ensuring residents remain as active and independent as possible
Working closely with the leadership team to develop services
Provide a fun, inclusive, and professional approach at all times


Some of our benefits by joining the Care UK family:


Wagestream - access your wages at any time
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


About You


NVQ Level 3 in health and social care desirable
Be well-organised, IT literate and adept at allocating and delegating work appropriately
Proven ability to lead and supervise others
A good understanding of care planning processes
Be experienced in or happy to undertake training on administering medication
Above all, have a natural ability to help make the lives of others more fulfilling


We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours. Click apply now.

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Senior Care Assistant.

The Role


Leading and supervising your shift
Case managing residents and liaising with families, healthcare professionals and other stakeholders to ensure that the best care plans are created and delivered
Administering and recording medication
Carrying out risk assessments
Working alongside care assistants to support residents with daily needs, ensuring residents remain as active and independent as possible
Working closely with the leadership team to develop services
Provide a fun, inclusive, and professional approach at all times


Some of our benefits by joining the Care UK family:


Wagestream - access your wages at any time
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


About You


NVQ Level 3 in health and social care desirable
Be well-organised, IT literate and adept at allocating and delegating work appropriately
Proven ability to lead and supervise others
A good understanding of care planning processes
Be experienced in or happy to undertake training on administering medication
Above all, have a natural ability to help make the lives of others more fulfilling


We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours. Click apply now.

About The Role

As a Senior Care Assistant at HC One, Kindness will be at the core of everything you do. It touches upon every aspect of our Dementia, Nursing, Residential and Specialist care homes. Every single person who works here understands that our residents are people just like them with their own stories to tell. And, by joining us, you’ll have a wonderful opportunity to give something back to those people.

For you, that will mean planning and implementing the kind of care that will give our residents a real sense of security, dignity and independence. You will get to know our residents and their families – helping to ensure we deliver truly personalised care plans. Leading a team of Care Assistants, you will be responsible for maintaining the highest standards of care and you’ll be a real influence on the rest of the team. Whether you are showing someone how to use a walking frame, helping someone at the end of their life to eat a meal or talking to a resident’s family on the phone, you’ll do so with a sense of kindness, above anything else. Assisting the Registered Nurse and Care Manager, you will be involved in providing essential physical and mental stimulation through a range of social and recreational activities, as well as administering medication.

One of your key responsibilities as Senior Care Assistant is to maintain accurate records of the job you do and build strong relationships with the rest of your team.

About You
Ideally, you’ll have completed a Level 2 Diploma S/NVQ in Health and Social Care and are prepared to work towards Level 3 qualification in Health and Social Care or equivalent, a background in person centered care planning and knowledge of caring for people with dementia. What’s essential, though, is your brilliant positive energy and natural ability to get along with people. You’ll know what good record keeping looks like and be able to manage your time effectively. And, whenever you communicate with a resident or co-worker, you’ll be truly considerate and kind.

Safeguarding is everyone’s responsibility and therefore it is important that you are able to recognise the signs which may indicate possible abuse, harm or neglect in its different forms and know what to do if there are any concerns. All colleagues are required to attend safeguarding training appropriate to their role and to undertake additional training in associated areas. You also have the ability to seek appropriate advice and report concerns, including escalation if action is not taken.



About The Company
We’ll provide full training, so it’s a great opportunity to learn something new. In return, you will enjoy access to a huge variety of benefits and services to support your physical and psychological well-being and throughout your career as a Senior Care Assistant we will invest in you, and you will enjoy additional support and benefits including:

- Paid Enhanced DBS/PVG
- Hourly rate is subject to experience and qualifications
- Free uniform
- During a shift of eight hours or more a nutritious meal will be available
- Company pension scheme
- 28 days annual leave inclusive of bank holidays
- Group life assurance cover
- Wagestream - financial wellbeing and flexible access to pay as you need it
- Award-winning learning and development and support to achieve qualifications.
- GP online - a service providing around the clock GP consultation via an interactive app - available to you and your children under 16
- An opportunity to learn from experienced colleagues as part of an outstanding and committed team.
- Colleague discounts – Access to over 1600 high street discounts including carefully selected discount partners.
- Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues
- Excellent recognition schemes such as ‘Kindness in Care’ and Long Service Awards
- An attractive refer a friend scheme of up to £1000 per referral, depending on the role

We are passionate about ensuring that our current and future Colleagues can be their true selves, and that our workforce represents the communities we serve. We prioritise inclusive working practices and invite applicants from all backgrounds into our HC-One family and we are committed to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one.

#HCOneJobs

About The Role

As a Senior Care Assistant at HC One, Kindness will be at the core of everything you do. It touches upon every aspect of our Dementia, Nursing, Residential and Specialist care homes. Every single person who works here understands that our residents are people just like them with their own stories to tell. And, by joining us, you’ll have a wonderful opportunity to give something back to those people.

For you, that will mean planning and implementing the kind of care that will give our residents a real sense of security, dignity and independence. You will get to know our residents and their families – helping to ensure we deliver truly personalised care plans. Leading a team of Care Assistants, you will be responsible for maintaining the highest standards of care and you’ll be a real influence on the rest of the team. Whether you are showing someone how to use a walking frame, helping someone at the end of their life to eat a meal or talking to a resident’s family on the phone, you’ll do so with a sense of kindness, above anything else. Assisting the Registered Nurse and Care Manager, you will be involved in providing essential physical and mental stimulation through a range of social and recreational activities, as well as administering medication.

One of your key responsibilities as Senior Care Assistant is to maintain accurate records of the job you do and build strong relationships with the rest of your team.

About You
Ideally, you’ll have completed a Level 2 Diploma S/NVQ in Health and Social Care and are prepared to work towards Level 3 qualification in Health and Social Care or equivalent, a background in person centered care planning and knowledge of caring for people with dementia. What’s essential, though, is your brilliant positive energy and natural ability to get along with people. You’ll know what good record keeping looks like and be able to manage your time effectively. And, whenever you communicate with a resident or co-worker, you’ll be truly considerate and kind.

Safeguarding is everyone’s responsibility and therefore it is important that you are able to recognise the signs which may indicate possible abuse, harm or neglect in its different forms and know what to do if there are any concerns. All colleagues are required to attend safeguarding training appropriate to their role and to undertake additional training in associated areas. You also have the ability to seek appropriate advice and report concerns, including escalation if action is not taken.



About The Company
We’ll provide full training, so it’s a great opportunity to learn something new. In return, you will enjoy access to a huge variety of benefits and services to support your physical and psychological well-being and throughout your career as a Senior Care Assistant we will invest in you, and you will enjoy additional support and benefits including:

- Paid Enhanced DBS/PVG
- Hourly rate is subject to experience and qualifications
- Free uniform
- During a shift of eight hours or more a nutritious meal will be available
- Company pension scheme
- 28 days annual leave inclusive of bank holidays
- Group life assurance cover
- Wagestream - financial wellbeing and flexible access to pay as you need it
- Award-winning learning and development and support to achieve qualifications.
- GP online - a service providing around the clock GP consultation via an interactive app - available to you and your children under 16
- An opportunity to learn from experienced colleagues as part of an outstanding and committed team.
- Colleague discounts – Access to over 1600 high street discounts including carefully selected discount partners.
- Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues
- Excellent recognition schemes such as ‘Kindness in Care’ and Long Service Awards
- An attractive refer a friend scheme of up to £1000 per referral, depending on the role

We are passionate about ensuring that our current and future Colleagues can be their true selves, and that our workforce represents the communities we serve. We prioritise inclusive working practices and invite applicants from all backgrounds into our HC-One family and we are committed to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one.

#HCOneJobs

We are working with a global technology company to recruit a Senior Customer Advisor, the successful candidate must have coaching/mentoring junior team members and have experience with Customer contact via calls, emails or webchat.
This role is 5 days on site based in Caerphilly.

Key Responsibilities for the Senior Customer Advisor:
- Support with the incoming calls, emails and chatbox queries
- As the senior you will be dealing with the escalations from the customer advisors, complaints and advanced troubleshooting and any project work
- The contact centre receives roughly 2500 contacts per week
- Any technical issues that are not able to be troubleshooted will be escalated via a ticketing system to the technical team

Key Skills for the Senior Customer Advisor:
- Much have experience in a Customer Contact setting - taking customer queries via phone, email or chatbox
- Experience training, coaching or mentoring junior team members
- Excellent Customer Service
- Ability to communication with a diverse range of customers
- Ideally, fluent in German however, this is not essential and will not impact your application

Please apply as directed!