Total 13 Junior Executive level Customer Service job vacancies in Remote

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf

Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf


DUTIES:
Medical Support Assistants provide administrative support to our clinical colleagues in the care of our Nation's Veterans. Our mission is to provide efficient and effective healthcare services by promoting and enabling the delivery of timely, accurate, accessible health care. VA is committed to cultivating a dedicated workforce of highly skilled employees who understand, believe in and take pride in VA's mission. MSAs are essential to the success of this mission and may be assigned to many areas (service lines) of the medical center that have a need.

GS-5: This is the full performance level MSA position. The MSA is responsible for scheduling appointments in accordance with national scheduling guidelines, including interpreting and verifying provider orders. Assignments at this level include, but are not limited to: scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other VA facilities or private hospitals; performing basic eligibility, co-pays and pre-authorization requirements for specific coverage.

Work Schedule: Monday - Friday 0730-1600 or 0800-1630 (PST); compressed tours available.
Compressed/Flexible:Available
Recruitment Incentive (Sign-on Bonus): Not Authorized
Permanent Change of Station (Relocation Assistance): Not Authorized
Pay: Competitive salary and regular salary increases
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior Federal civil-service or military service experience.
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework: Not Available
Remote: This is a 100% Remote position.
Functional Statement #: 0000

Starting at $49,533 Per Year (GS 5)

• Receives and routes incoming and outgoing materials such as controlled or routine correspondence, reports, memoranda, and other forms of written communication.
• Performs office automation duties to prepare documents such as correspondence, forms, and reports, which may include technical material, graphs, and charts.
• Performs a wide variety of administrative tasks associated with maintaining and supporting the work of the organization.

Starting at $33,878 Per Year (GS 5-6)

The Advanced MSA primary duties are to perform a variety of administrative support functions in connection with Veteran's inpatient and outpatient visits, care, and treatment while working collaboratively in an interdisciplinary coordinated care delivery model. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics and specialties. Some of the major duties of this position include, and are not limited to:

• Schedule appointments in a timely manner. All appointments will be made with the patient's input, either in person or by phone. This may require a high level of coordination to avoid patients and sending sites not being able to conduct their CVT appointments.
• Daily review of active/pending consults, Recall list, and communications for accuracy and disposition.
• Monitor pre-appointment requirements to assure readiness for virtual (CVT/VVC/phone) visits.
• Incumbent will use the appropriate scheduling platform for scheduling needs. Which includes CRPS, VISTA, VSE, CTM, and/or TMP, when applicable.
• Work with the interdisciplinary team to schedule follow-up visits for inpatients and outpatients in the CRH Clinics with various providers and in a variety of modalities (face-to-face, VVC, and phone if needed).
• Coordinate care of Veterans at other VA facilities within the VISN.
• Obtain appropriate inpatient and outpatient records and ensure they are appropriately entered into the VA computerized system to ensure availability for patient care.
• Ability to operate computerized programs and databases to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems, and/or reports.
• Knowledge of basic medical terminology and more specific terminology as needed for problem­ solving and communication with Specialty teams.
• Ability to communicate effectively and professionally with Veterans and employees at varying grade levels.
• Ability to identify concerns, perform the tasks required to resolve the issue accurately and timely, and follow up as necessary to ensure a satisfactory resolution.
• Ability to make appointments in a clinical setting.
• Ability to work independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work within a complex range of Primary Care, Mental Health, and/or Specialty CRH clinics.
• Other duties maybe be assigned within the scope of the CRH AMSA scope of practice.

Work Schedule: 8:00am - 4:30pm, Monday - Friday
Telework: Not Available
Virtual: This is not a virtual position.
Remote: This is a remote position.
Functional Statement #: 000000
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

Starting at $47,777 Per Year (GS 6)

Duties may include, but are not limited to:

• Responsible for answering telephones, secure messages and chat messages, greeting patients relaying messages to appropriate staff inside or outside of the VISN CCC.
• Utilizes numerous advanced patient systems in support of multiple clinics involved in an interprofessional coordinated care delivery model.
• Communicates with the patient, interprofessional care delivery teams, VA medical centers,
  and other agencies; communicate with non-VA medical facilities.
• Manages patient systems to verify and validate accuracy and resolve issues.
• Evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment.
• Provides information and resolution to Veterans' requests within scope, uses administrative judgement to escalate symptomatic concerns to clinicians within the VISN CCC or directs the contact to the appropriate discipline within the CCC or department for resolution.
• Provides high-quality customer service to Veterans and their families/caregivers.

Work Schedule: TOD will be discussed during interview.
Telework: Not Available
Virtual: This is a virtual position.
Functional Statement #: 000000
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

Starting at $44,117 Per Year (GS 6)

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf
Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf


Duties:

• Supervise and evaluate a team of patient support staff.
• Resolve complex issues to ensure patient needs are met.
• Recommend improvements by evaluating new products, systems, and equipment.
• Identify training needs and provide staff development.
• Make final hiring and performance-related decisions, including disciplinary actions.
• Collaborate with various departments to meet Veterans' care needs.
• Manage data tracking and reporting for senior management.
• Route clinical questions and escalate cases as necessary.
• Schedule appointments efficiently using multiple systems.
• Provide information on VA programs and services.
• Deliver high-quality customer service, resolving complaints effectively.
• Maintain confidentiality and ensure secure handling of sensitive information.
• Adapt communication to meet the needs of diverse Veteran populations.
• Follow environmental policies and ensure compliance with applicable regulations.

Work Schedule: Monday - Friday, 8:00am - 4:30pm, or 7:30 - 4:00pm
Recruitment Incentive (Sign-on Bonus): Not Authorized
Permanent Change of Station (Relocation Assistance): Not Authorized
Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Remote: This is a remote position.
Virtual: This is not a virtual position.
Functional Statement #: 000000
Permanent Change of Station (PCS): Not Authorized

Starting at $54,472 Per Year (GS 7)

Duties include, but are not limited to:

• Provide specialized and expert administrative patient support while working collaboratively in an inter-professional coordinated care delivery model.
• Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.
• Work collaboratively with VISN programs, services, and inter-professional coordinated care team members to provide access to care and meet the need of Veterans via various available contact modalities to include but not limited to telephone calls, secure messaging, chat, text messaging and video.
• The AMSA is responsible for answering telephones, secure messaging and chat messages, relaying messages to appropriate staff inside or outside of the VISN CCC, scheduling appointments, interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.
• Maintain effective and efficient communication with the patient, inter-professional care delivery teams and VA medical centers.
• Scheduling, canceling, re-scheduling patient appointments; entering no-show information; monitoring appointment requests for multiple electronic sources; monitoring outpatient appointments in areas of responsibility.
• Gathering and obtaining medical information from patients; processing medication refill request.
• Reviewing electronic health record, obtaining medical records, participating in huddles with other MSAs and/or VISN CCC staff to determine the daily needs of the VISN CCC.
• Verifying and updating demographics when contacted by patients.
• Manage patient systems to verify and validate accuracy and resolve issues; evaluates patient information and clinic schedule lists; informs inter-professional team members about shared patients.
• Provide information and resolution to Veterans' requests within scope, uses administrative judgement to escalate symptomatic concerns to clinicians with the VISN CCC or directs the contact to the appropriate discipline within the CCC or department for resolution.
• Provide accurate detail of organizational information to Veterans regarding the different services the VA offers.
• Provide high-quality customer service to Veterans and their families/caregivers.
• Communicate tactfully and effectively to challenging customers who may be threatening, abusive, or distraught.

Work Schedule: Full-time; Varying shifts 24/7 Operations
Virtual: This is a virtual position Open to VHA Employees Only
Functional Statement #: 524320
Financial Disclosure Report: Not required

Starting at $44,117 Per Year (GS 6)

23rd September,
Think FE, working in partnership with a Northamptonshire college, is seeking an enthusiastic Learning Support Assistant with a kind and caring nature to join their team. Hours: 37.5 hours per week (38 weeks per year) Salary: 19, per annum (pro rata to the full-time equivalent of 24, per annum) About the Role: The successful candidate will work alongside skilled tutors in practical lessons such as sports, animal care, and construction. This role requires someone who is physically fit and hands-on, as it involves standing throughout lessons and actively participating in various activities. There may also be opportunities to accompany students on off-campus trips to places like zoos, museums, or local shops as part of a diverse curriculum. Responsibilities:

Support students with their educational needs to ensure they succeed and reach their full potential.
Collaborate with tutors during practical lessons.
Encourage independent learning

... Click here to view more detail / apply for Learning Support Assistant

ABOUT US
Council owns and operates the Cobar Shire & TAFE Library, Great Cobar Museum, Lilliane Brady Village (aged care facility), Children's Services, Youth & Community as well as works depots in Euabalong and Cobar.
Our core values - Accountability, Communication, Effective Leadership, Integrity and Teamwork (ACE IT) represent who we are as an organisation. They are the agreed guiding principles for how we carry out our duties and interact with our community.
Affectionately known as the 'Youthie' to locals, the Cobar Youth & Community Centre provides a variety of services to the Cobar community, including sporting competitions, coordinated recreational activities for people of all ages, a cafe, function room, gymnasium, basketball courts, and squash courts for general use. 
ABOUT THE ROLE
The Community Centre Assistants will be our frontline customer service for the Youth & Community Centre, so will




... Click here to view more detail / apply for Community Centre Assistants

23rd September,
Think FE, working in partnership with a Northamptonshire college, is seeking an enthusiastic Learning Support Assistant with a kind and caring nature to join their team. Hours: 37.5 hours per week (38 weeks per year) Salary: 19, per annum (pro rata to the full-time equivalent of 24, per annum) About the Role: The successful candidate will work alongside skilled tutors in practical lessons such as sports, animal care, and construction. This role requires someone who is physically fit and hands-on, as it involves standing throughout lessons and actively participating in various activities. There may also be opportunities to accompany students on off-campus trips to places like zoos, museums, or local shops as part of a diverse curriculum. Responsibilities:

Support students with their educational needs to ensure they succeed and reach their full potential.
Collaborate with tutors during practical lessons.
Encourage independent learning

... Click here to view more detail / apply for Learning Support Assistant

Posted: 16/02/2023

Closing Date: 26/08/2025

Job Type: Permanent - Full Time

Location: Wanarn

Job Category: Health, Medical & Pharmaceutical


About Ngaanyatjarra Health Service Ngaanyatjarra Health Service (NHS) is an Aboriginal Community Controlled Health Service providing care to Indigenous people living in 11 communities across the vast Ngaanyatjarra Lands in remote Western Australia.
About the Opportunity
NHS has the opportunity for a Personal Care Assistant to provide services to Kungkarrangkalpa, a 21-bed Residential Aged Care facility in Wanarn community on the Ngaanyatjarra Lands. This role will be responsible for providing direct care to the consumers who reside within the Aged Care facility.
The successful candidate will be required to:

Ensure the comfort, privacy, dignity, and preference of each resident is respected and is culturally appropriate
Assist and promote


... Click here to view more detail / apply for Personal Care Assistant

Posted: 16/02/2023

Closing Date: 26/08/2025

Job Type: Permanent - Full Time

Location: Wanarn

Job Category: Health, Medical & Pharmaceutical


About Ngaanyatjarra Health Service Ngaanyatjarra Health Service (NHS) is an Aboriginal Community Controlled Health Service providing care to Indigenous people living in 11 communities across the vast Ngaanyatjarra Lands in remote Western Australia.
 
About the Opportunity
NHS has the opportunity for a Personal Care Assistant to provide services to Kungkarrangkalpa, a 21-bed Residential Aged Care facility in Wanarn community on the Ngaanyatjarra Lands. This role will be responsible for providing direct care to the consumers who reside within the Aged Care facility.
The successful candidate will be required to:

Ensure the comfort, privacy, dignity, and preference of each resident is respected and is culturally appropriate



... Click here to view more detail / apply for Personal Care Assistant

Posted: 16/02/2023

Closing Date: 26/08/2025

Job Type: Permanent - Full Time

Location: Wanarn

Job Category: Health, Medical & Pharmaceutical


About Ngaanyatjarra Health Service Ngaanyatjarra Health Service (NHS) is an Aboriginal Community Controlled Health Service providing care to Indigenous people living in 11 communities across the vast Ngaanyatjarra Lands in remote Western Australia.
 
About the Opportunity
NHS has the opportunity for a Personal Care Assistant to provide services to Kungkarrangkalpa, a 21-bed Residential Aged Care facility in Wanarn community on the Ngaanyatjarra Lands. This role will be responsible for providing direct care to the consumers who reside within the Aged Care facility.
The successful candidate will be required to:

Ensure the comfort, privacy, dignity, and preference of each resident is respected and is culturally appropriate



... Click here to view more detail / apply for Personal Care Assistant

Salary: HSW Level 3/4 $1,180.49 - $1,226.19 per week pro rata
Location: Three Springs & Morawa, Western Australia
Unit/Division: Midwest -> Meekatharra Health Service
Work Type: Casual, Permanent - Part Time, Permanent - Full Time, Fixed Term - Part Time, Fixed Term - Full Time
Position No: 00605196
Closing Date: 9 MAY 2024 4:00 PM WST

An opportunity exists for suitably experienced and enthusiastic Patient Support Assistants to join the Support Services team at Meekatharra Hospital.



Permanent or Fixed Term (Part Time/Fulltime) appointments are available at various hours per fortnight, with the possibility of extension(s) and/or permanency.



Position Profile



The Patient Support Assistant duties include:

Assisting patients with their activities of daily living,
Assistance with cleaning in the hospital/staff accommodation and out buildings in accordance with infection control guidelines,
Assistance with the preparation and delivery of patient and staff meals in accordance with current food handling guidelines as set out by the Department of Health,
Laundry of hospital linen,
Other duties as required.
Area Profile



The WACHS Midwest health region of Western Australia covers more than 470,000 square kilometres, nearly one fifth of the State, with its population concentrated along the coast. The region is located in the northern middle section of Western Australia and incorporates three health districts - Gascoyne, Geraldton, Midwest and Murchison, is recognised for its unique natural environment and is a culturally diverse region with Aboriginal people representing 13% of the overall population.

Employee Benefits



In addition to the great salary our employees enjoy an amazing range of benefits which may include (in line with operational requirements):

11% employer contributed superannuation into a fund of your choice. For further information click here.
Access to generous salary packaging arrangements
Professional Development Opportunities and Study Leave/assistance
Flexible working arrangements
Flexible leave arrangements
Other professional and location based allowances
How to apply

If this role is what you are looking for, apply online by clicking the ‘Apply for Job’ button at the bottom of this page and provide:

A cover letter of 2 to 3 pages detailing how you satisfy each of the criteria outlined in the Work Related Requirements section of the attached JDF,
A comprehensive resume or CV that clearly shows your experience relevant to this role
The names and contact details of two (2) professional referees, preferable for one to be your current supervisor or manager

For Further Job Related Information

Please see the Job Description Form (JDF) and contact Victoria Gorrie on 08 9981 0600.

To apply or to view the Job Description form:
https://search.jobs.wa.gov.au/page.php?pageID=160&windowUID=0&AdvertID=349104