Total 11 Internship level Customer Service job vacancies in Leith, Edinburgh City Centre

＜日本語は英文の後に続きます。＞

Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries. 

We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios.  Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry. 

Join us in our mission to build engaging player communities and offer outstanding experiences!

• Fixed term contract (契約社員)
• Commuting Allowance : Up to ¥30,000/Month
• Work from home allowance : Up to ¥10,000/Month
• Social Insurance: Full Shakai Hoken（健康保険、厚生年金、雇用保険、労災保険）
• Paid Annual Leave
• Sick Leave
• Employee Assistant Program
• Language Program
• Employee Share Purchase Plan (ESPP)
• Referral program
• Medical check-up
• Company Events

待遇・福利厚生

• 雇用形態：契約社員
• 社会保険完備
• 交通費支給（月額 3 万円を上限とし、オフィスへの出社日数に応じて実費支給）
• 在宅勤務手当（月額上限1万円）
• 有給休暇
• 傷病休暇
• 従業員アシスタントプログラム
• 語学プログラム（日本語／英語のレッスンサポート、資格取得サポート）
• 従業員持ち株会
• 社員紹介制度
• 健康診断（年1回）
• 社内イベント（お花見、BBQ、忘年会などオフラインでのイベントも多数

About the role

Our Customer team is at the heart of building trusted and valued relationships with our customers. Within Customer, you’ll touch different elements of marketing, from Brand strategy and Marketing to customer loyalty. Fundamental to your learning experience will be gaining knowledge of how customer data and insight fuel decision making and shape the relationships we have with our customers in a personalised way.

You will be responsible for

During your 10-week paid programme we’ll give you real-life experience in Customer. You’ll also develop new skills, from how you build relationships with colleagues and suppliers to building your commercial awareness. Plus, you’ll have a buddy on hand to support you all the way.

You’ll be supported through your programme with a variety of learning that will build your skills and develop your knowledge. It will be a mix of leadership training, networking and time with our Diversity and Inclusion (D&I) networks and leadership team​.

A successful internship with us can guarantee your place on our Customer Graduate Programme when you graduate - before you’ve even started your final year of study.

You will need

On track for a 2:2

We’re looking for individuals with a passion for developing our brand, and always putting the customer first. It’s not essential that you have any previous experience but it definitely helps if you have a creative mind, and curious of market trends and changes.

What’s in it for you

We’re all about the little helps. That’s why we give our wonderful colleagues bags of benefits. Including wellbeing services, an award-winning pension scheme and much, much more, our colleague reward package keeps on giving. And helps make every day a little better for you and your family. These include but are not limited to:

• Colleague bonus scheme
• Holiday starting at 25 days plus a personal day (plus Bank holidays)
• Buy holiday salary sacrifice scheme (for salaried roles)
• Retirement savings plan - save between 4% and 7.5% and Tesco will match your contribution
• Life Assurance - 5 x contractual pay
• 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 4 weeks fully paid paternity leave
• The right to request flexible working from your first day with us
• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing
• A Colleague Clubcard for you & a family member (after 3 months of service), giving you access to lots of discounts in-store & online
• Great colleague deals and discounts, saving you money on everyday purchases, eating out and utility bills for the home
• Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here
• Opportunities to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want

Click Here to read more about the full range of benefits we have available for our colleagues

About us

Tesco has become a market leader by doing the little things that really matter for our customers and colleagues.

It’s part of what makes Tesco such a great place to work, and we’re proud to have been accredited as one of Britain’s Top Employers again this year.

We're the UK's number one retailer and we pride ourselves on offering a great shopping experience. We are passionate about our food, merchandise and services and will always try to get things right for our customers.

But did you know we also offer great job opportunities? With stores, distribution centres and offices across the UK, and a vast variety of roles, we are always looking for people who have a hunger to work with customers and colleagues across our exciting business.

We believe in treating each other with respect and giving everyone an equal opportunity to get on. It's our people that make the difference every day - helping us make a difference for our customers

Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date.

For more information about us please visit www.tescoplc.com

Proud member of the Disability Confident employer scheme

This role offers a unique blend of basic front-end development skills and technical support responsibilities.

As an integral member of our technical support team, you will mainly:

1. Mainly write HTML and CSS, tailor-fit for medical documents
2. Provide real-time platform support from time to time

• Assist F&F team by receiving and handling inquiries from prospect and customers.
• Manage the relationship of existing accounts by proactively anticipating and responding to their needs.
• Maintain and manage quotations and rate validities through the quotation system.
• Ensure a fast response to quotation requests and advise the customer on transport options (operations, contingencies, insurances, customs, routing, review routing provided by MO, carry out quotation, set validity, include terms and conditions) .
• Maintaining buying rates and negotiate with procurement to meet customers’ expectation.
• Follow-up with customers on quotations to ensure feedback and a high success rate.
• Handle rate requests from network and requests from regional.
• Support sales in establishing SOPs as per customer's needs and ensure transfer to customer operation support.
• Act as the bridge to operations and provide feedback for continuous improvement of services. – needs to be reviewed.
• Handle resolution of customer complaints through further investigation with concerned parties – needs to be reviewed.

• Fresh graduate/undergraduate students in marketing/any major from recognized university or relevant qualification.
• Excellent communication & negotiation skills.
• Good interpersonal skills & teamwork.
• Customer Focus, customers interest first and provides impeccable service at all times.
• Motivated self-starter with good organization skills and ability to multi-tasking.
• Good understanding of product knowledge (Logistics, Supply Chain, Freight and Forwarding, Incoterms, etc.)
• Proficient Microsoft Office (Outlook, Excel, Power Point).

• Handle all enquiries from clients via email, online chat and other channels.
• Diagnose and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Follow standard procedures for escalating unresolved issues to the appropriate teams.
• Prioritize and manage a high volume of open issues, ensuring timely resolution.
• Coordinate with the development team to understand customers’ issues and get them solved.

Join us as an Internal Service Management Analyst, RBS International

• We’ll look to you to develop and manage the banks Internal Services, working proactively to review and maintain all Inter Group Agreements (IGAs)
• You’ll be identifying and documenting current and future services, making sure they are managed in line with our policy requirements and delivering value to our business
• This is an opportunity to gain unique experience that will bring a competitive edge to your career profile
• If applying for Jersey or the Isle of Man and you don't already live here, you'll need to clearly state in your CV that you have the right to live and work in your chosen location to be considered for this role
• We're offering a salary starting from £32,811 to £46,241 depending on location and experience

What you'll do

As an Internal Service Management Analyst, you’ll establish and manage internal outsourcing agreements, working with service recipients to make sure the correct governance is in place and the delivery is in accordance with our contractual agreements.

Additionally, you’ll be:

• Safeguarding our customers and business by working with service recipients to complete due diligence, risk assessments and materiality assessments
• Proactively reviewing and maintaining internal services, challenging service below contractual expectations while capturing changes to make sure delivery is not compromised
• Maintaining the timely execution of all reviews, including the day-to-day management of the recipient and suppliers
• Providing recommendations where enhancements could benefit service delivery, without compromising our risk obligations
• Developing an understanding of the offshore regulators outsourcing policies and key principles of the continuity of internal supply chain policy, so that we can demonstrate full adherence
• Building and maintaining strong relationships with stakeholders and service providers to achieve good customer outcomes

The skills you'll need

To succeed in this role, you’ll need experience of service management, paired with knowledge of risk frameworks, current business operating models and supporting systems. You’ll also be a great communicator and confident in interpreting policy to enable sound decision making.

On top of this, you’ll bring:

• Excellent organisational and collaboration skills, with ability to work effectively across diverse groups of stakeholders
• Experience of maintaining service schedules
• A track record in taking ownership and resolving issues
• Outsourcing experience would be beneficial

• Support documentation and distribution of customer specific and regional required quality procedures in CRS (Bosch internal customer requirement server) system

• Support on received complaints and documentation in IQIS (Integrated Quality Improvement System - Bosch internal SAP system)

• Support on upload data into GWA system (Global Warranty Analyzer – Bosch internal system)

• Support on preparing presentation, monthly quality report, warranty monitoring report, cockpit chart from IQIS

• Support on following up the investigation points (TH and overseas) to meet analysis report according to time plan

• Support on preparing export shipment documents request and follow up the complete signatures

• Support on packing of returned units

Join us as an Internal Service Management Team Lead

• We’ll look to you to lead a team on the delivery and oversight of the RBS International internal service portfolio, acting as a contact for key programme sponsors and stakeholders
• Day-to-day, you’ll make sure that we meet our contractual agreement and risk obligations by working with the wider heads of our business
• Thrive in a role where you’ll be able to make a far-reaching impact through your work and bring a competitive edge to your career profile
• We're offering a salary starting from £40,920 to £52,040 depending on location and experience

What you’ll do

As an Internal Service Management Team Lead, you’ll work with others to validate contractual agreements and, where changes or shortfalls to existing contracts are evident, escalate any issues with recommendations for recovery.

Alongside this, you’ll create and review management information to provide oversight, and achieve the delivery of our strategy. You’ll also collaborate with senior management to ensure that all aspects of our internal service management framework are implemented effectively.

Your top priorities will include:

• Acting as an expert in relation to the key principles of the continuity of internal supply chain policy requirements
• Understanding the key offshore regulators’ outsourcing policies and guidance notes
• Ensuring that the internal outsourcing of any activities is completed in line with regulatory requirements
• Achieving performance delivery through effective people leadership, planning and the utilisation of any team resources
• Building relationships with stakeholders and service providers, while overcoming resistance through effective communication and feedback mechanisms
• Making sure that processes operate within budget and providing the best possible outcomes for our business

The skills you’ll need

To be successful in this role, you’ll need an understanding of change through tangible business and customer-centric results, experience of third-party management and a track record of delivering to budget.

In addition, you’ll need the ability to develop key working relationships with stakeholders, knowledge of the regulators approach to recovery and resolution and the ability to translate our continuity requirements.

Furthermore, you’ll need:

• An understanding of audit and risk frameworks and current business operating models and supporting systems, including structures and key organisation processes and procedures
• Great communication skills and the ability to influence key stakeholders
• Experience of leading, motivating and coaching a team to achieve results
• Knowledge of financial banking products and services
• A good understanding of service management framework principles and processes and the ability to apply your technical knowledge to project or programme activities