The Care Home Support Team in Richmond have an exciting new opportunity for you to join our dynamic team as a care planning practitioner.

Working in partnership, the postholder will support the ongoing implementation of integrated neighbourhood teams and MDT working in care homes across the Borough of Richmond.

You will support the implementation, management and delivery of enhanced MDT working in care homes across Richmond. The postholder will work in partnership with care homes, Care Home (GP) Leads, acute and community services to deliver enhanced MDT working and increase the use of the Universal Care Plan.

You will collaborate with professionals to initiate care planning discussions including advance care planning, comprehensive geriatric assessment, frailty and dementia to initiate and complete a universal care plan.

This enhanced approach to MDT working and care planning aims to improve the use of the health and care system by intervening earlier, proactively and more holistically for residents of care homes.

The postholder will support primary and community care to effectively deliver, implement and evaluate changes to ways of working.

The service operates 5 days a week, Mon – Fri 8am – 4pm

Work in collaboration with Health Care Professionals supporting care home residents and to identify those at risk of deterioration, deconditioning or admission for discussion with the MDT, initiate or review of advance care plans through the UCP.

Monitor hospital admissions A&E attendance & ambulance call rates for care homes in the Richmond borough liaising with Kingston Hospital Foundation Trust Transfer of Care Hub, Discharge Coordinators and other key personnel to enable proactive working and provision of targeted support to facilitate earlier discharge and prevent unnecessary admission to hospital for care home residents.

Support care homes, linked G.Ps and Adult Services to work collaboratively to achieve effective communication and provision of proactive medical/nursing/therapeutic care to facilitate earlier discharge and prevent unnecessary hospital admissions

Collect data as required supporting audit focusing on health outcomes and reduction of acute hospital emergency bed days.

Community healthcare is unlike any other part of the NHS. It’s personalised care that helps people to retain their independence. It’s the NHS at its best and the difference you make is truly tangible. Our colleagues often describe us as a family, and we know how important that sense of belonging and support is when you start a new job. It’s simple - happy, engaged staff provide better services.

In 2018, we were named ‘Best Place to Work for Employee Satisfaction’ by the Nursing Times. The same year, we won the Workforce category at the HSJ Awards. In the latest NHS Staff Survey results 2020, we had the best response rate amongst community trusts nationally.

We are the top community trust in the country on the theme Quality of care for the third year. We had the highest percentage of staff who felt they are able to deliver the care they aspire to and are satisfied with the quality of care they give to patients or service users.

Infection Control

As an NHS Trust we strongly encourage and support vaccination uptake as this remains the best line of defence against COVID19.

**Please see the attached supporting job description and person specification document, which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification**


This advert closes on Wednesday 30 Oct 2024

1.Project Management 1.1. Project management of required projects including scoping, the identification of milestones, communications strategies, risks and mitigation plans This will include managing projects from inception to completion and aligning them to the short, medium and long term strategies for transformation. 1.2. Ensure systems and processes are in place with stakeholders to implement change initiatives, facilitating collaborative working across the sector and supporting the achievement of strategic objectives.1.3. Support colleagues and clients to identify, design, deliver and track transformation and improvement schemes1.4. Provide support and challenge to stakeholders, supporting them to identify innovative ways in which to improve value.1.5. Use tested and credible tools and techniques, including lean processes, to evaluate and analyse highly complex and contentious issues, which adversely affect current organisational performance in clinical and administrative processes. Assist with problem-solving to find and understand root causes of underperformance.1.6. To adapt existing or design new strategies, to enable the creation of distinctive patient pathways of care for patients or administrative processes that bring about higher quality and less waste.1.7. To design and implement innovative methods to gain patient and public involvement to inform service direction, improvement, user satisfaction and as a tool for performance management.1.8. Transfer improvement skills via other forms of development such as mentoring, peer-coaching and team development sessions.1.9. Contribute to establishing and building change management teams across the Trust with an ethos of sharing information and learning. 2. RESPONSIBILITY FOR FINANCIAL AND PHYSICAL RESOURCES2.1 Use financial acumen to understand opportunities for improvement in order to ensure the greatest value is realised through public money.2.2 Responsible for project resources and making logical, evidence based recommendations for spend. This includes the management or holding of budgets for specific projects. 3. RESPONSIBILITY FOR LEADING AND MANAGING3.1 Set projects up with clear plans for benefit delivery and support in the delivery and monitoring of delivery and benefits. This will include day to day management of resources allocated to each project including responsible for the subsequent supervision of consultants dedicated to each project.3.2 To support Senior Project Managers in the understanding and tracking of complex interdependencies and delays between different parts of the service across the sector. This will also include the ability to explain the information and help solve problems and overcome blockers/obstacles to project delivery. 3.3 To collaboratively determine key performance indicators to enable easy tracking of deliverables stakeholders3.4 Responsible for mediating and advising in areas where there are differences of opinion. This will require highly persuasive and negotiating skills for ensuring buy in to changes projects will deliver.3.5 Support with production of documentation, including status reports, information/data/reports as required for management/clients at Divisional and Executive level, bids for funding and explanations of technical and complex issues. This communication should be appropriate for target audiences. Make recommendations and present findings at different levels throughout the organisation.3.6 Produce materials to lead and influence existing opinions in order to launch and sustain change initiatives; this will include influencing how resources e.g. budgets, staff, are allocated across the organisation and recommending areas for investment / savings in line with strategy.3.7 Actively participate in project management meetings and regular meetings with other stakeholders.3.8 Support in developing systematic, automated reporting for RFLPS Board and customers 4. RESPONSIBILITY FOR INFORMATION RESOURCES. 4.1 Work with other project teams to share information and learning.4.2 Manage and assess a complex range of data and making informed recommendations which are focussed on outcomes that meet external and internal customers and patient needs.4.3 Design innovative and workable approaches to gathering information and data collection systems. This will include information gathering where data is difficult to get and interpret.4.4 Use data-driven presentations to challenge existing work practices and beliefs for varying audiences.4.5 Maintain and share throughout the Trust an understanding of healthcare policy and ideas and tools associated with health service development and improvement. Select from and translate healthcare policy, ideas and tools into materials and ideas relevant to the priorities and context of the Trust and Trust services. 4.6 Document projects to support Programme Managers in presenting the benefit of improvement programmes e.g. cost benefit analysis, return on investment analysis and return on expectation analysis. 5. Human Resources 5.1. Manage allocated staff, including recruitment, induction, setting workload priorities, delegating tasks, day-to-day management, including appraisal/ investigations etc. 6. Research & Development 6.1. Undertakes complex audits, surveys related to programme as required 6.2. As part of the continuous professional development, research best industry practices examples and share within the team. 6.3. Attend professional events in relation to project management, develop and share insights. 6.4. Within Transformation Team, research and contribute to a broader knowledge of interrelated disciplines such as healthcare planning, property and facilities management, capital development, IT equipment and infrastructure. 7. Policy/Service Development 7.1 Supports the development of local policies, SOPs and processes for the Transformation function.

Would you like a Customer Service Advisor role within a supportive, friendly team in a business that makes a difference, offers hybrid working and early finish on Fridays, and that puts an emphasis on looking after its staff - valuing your ideas? Do you pride yourself on taking ownership of queries and issues, seeing them through to a successful conclusion?

A well established, industry leading non-for-profit organisation are looking for a Customer Service Advisor to join their collaborative client facing team. In this fast paced, busy role you will be responsible for providing an efficient and seamless support function to customers across the UK via phone, e-mail and letter, providing empathy. Your ability to priortise, multi-task and adapt to urgent situations will be very important, along with your impressive attention to detail and strong written and verbal communication skills.

As Customer Service Advisor, your new role will involve:

- Being a point of contact for all customers throughout the UK providing over the phone and email advice and support
- Taking ownership and resolving escalations, queries, issues and complaints, effectively and efficiently via phone and e-mail through a creative approach
- Keeping both customers’ accounts and own records accurately updated on all systems ensuring the quality of information is maintained
- Supplying costs and charges for equipment, helping the client to understand which service they require
- Liaising with site contacts to clarify information and check assess for deliveries and collections
- Issuing invoices, allocating correct services, chasing payments and initiating dispatch of equipment
- Cross-selling and promoting additional services
- Using the CRM database and client portal to manage requests for services

I'm interested in speaking with candidates who have experience working as a Customer Service Advisor; Customer Service Administrator; Customer Service Executive, Associate, Agent; Customer Services Advisor, Executive; Call Centre Advisor, Agent or Contact Centre Advisor, Agent in a highly pressurised environment, and who possess the essential ability to multi-task and take ownership of all queries and issues from customers - in a sensitive and empathetic manner. Solid IT skills in MS Office (in particular MS Excel) are important too along with experience using a CRM database.

Salary for this position is c. £26,000 p.a. (depending on level of experience).

Benefits include up to 10% bonus, hybrid working from home, great pension contribution, free parking, team lunches / dinners, early finish on Fridays and private healthcare insurance.

The business offer free parking on-site at their offices. If you're taking public transport the offices are easily accessible via bus. The nearest train station is 15-20 minutes walk away.

Proud member of the Disability Confident employer scheme

Reception Duty Manager

Holiday Inn London - Regent's Park

Check out the hotel on our virtual tour!

The Opportunity

We are seeking a highly motivated and experienced individual to join our hotel team as a reception Duty manager. As the first point of contact for guests, the reception duty manager plays a vital role in ensuring a positive guest experience from the moment they arrive.

Responsibilities:

• Manage the daily operations of the reception desk, ensuring that all staff are providing excellent customer service to guests
• Monitor and ensure the achievement of key performance indicators, such as guest satisfaction and revenue targets
• Train, coach, and motivate reception staff to deliver exceptional guest service and handle any guest complaints or issues
• Develop and maintain strong relationships with guests and other hotel departments to ensure a seamless guest experience
• Oversee the reservations system and ensure that guest bookings are accurate and efficiently managed
• Work with other departments to ensure that all guest requests and needs are fulfilled in a timely and efficient manner
• Manage the reception budget, including labor costs and other expenses

Benefits

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG Employee Room Benefit Programme across their global portfolio. (T&Cs apply).
• Access to 24/7 Employee Assistance Programme - 24/7 access for our employees to call and get support and advice on any issues they may be experiencing.
• Refer a friend scheme from £500 to £1000 per referral.
• Hospital Plan.
• Online Health Portal.
• Eye Care.
• Employee Discount Schemes - 100's of discounts, ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Pension Scheme.
• Free meals on duty.
• Cycle to Work - Our Cycle2Work schemes from Halfords help all our employees save money and keep fit.

Ideal Candidate

• At least 2 years of experience in a similar role within a hotel environment
• Strong leadership skills with a proven ability to manage and motivate a team
• Excellent communication skills and ability to build strong relationships with guests and colleagues
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Experience with hotel management systems, such as PMS and reservation systems
• Strong analytical and problem-solving skills with a focus on achieving targets and driving revenue
• A positive attitude and a commitment to delivering excellent customer service
• If you are an experienced and passionate hotel professional looking for a new challenge, we invite you to apply for this exciting opportunity.

Hotel

The Holiday Inn London - Regent's Park Hotel provides convenient access to central London's major attractions, with Great Portland Street and Regent's Park Tube stations located just a few minutes away. The hotel is also located near the A501 and is a 45-minute drive from Heathrow Airport.

Guests can easily explore the leafy grounds of Regent's Park or indulge in shopping on bustling Oxford Street, both within walking distance of the hotel. Popular family-friendly attractions, such as Madame Tussauds, the Sherlock Holmes Museum, and London Zoo, are also located nearby.

Cultural enthusiasts can visit the British Museum, which is less than a mile away, to discover ancient treasures and learn about cultures from around the world. Additionally, guests can explore a variety of exhibitions at the British Library.

For theater lovers, the West End is just a 15-minute walk away, along with the vibrant bars and restaurants of Soho.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.

Receptionist

Holiday Inn London - Regent's Park

Check out the hotel on our virtual tour!

The Opportunity

Are you passionate about hospitality and providing exceptional guest experiences? We are seeking an enthusiastic and welcoming individual to join our team as a Hotel Receptionist.

As the first point of contact for guests, you will be responsible for providing a warm and friendly welcome, ensuring a seamless check-in process, and assisting guests throughout their stay with any queries or requests. You will also handle incoming calls, make reservations, and provide guests with information about the hotel and local area.

To be successful in this role, you should have excellent communication skills, both written and verbal, be able to multitask and prioritize effectively and be comfortable working in a fast-paced environment. You should be computer literate and able to operate hotel reservation systems, possess a high level of attention to detail, and have a positive and professional attitude.

If you are passionate about hospitality and have the desire to deliver exceptional guest experiences, we would love to hear from you.

Benefits

• Our enviable employee discounts on bedroom rates across the lgh hotel portfolio.
• Access to the ihg employee room benefit programme across their global portfolio. (t&cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

The Ideal Candidate

You will possess excellent communication and interpersonal skills, with a friendly and welcoming demeanor. You should have a positive attitude, be proactive and approachable, and possess a strong sense of professionalism.

You should be highly organised and detail-oriented, with the ability to multitask and prioritize your workload. And should be able to handle a busy reception area, manage guest inquiries, and deal with any complaints effectively.

You will have prior experience working in a similar role, with knowledge of hotel operations and reservation systems. They should have excellent computer skills and be proficient in using software such as MS Office, Excel, and Outlook.

In addition, you should be able to work well under pressure, be flexible and adaptable to changes, and be willing to work flexible hours, including weekends and holidays. They should also possess a passion for the hospitality industry and a commitment to delivering exceptional customer service.

Hotel

The Holiday Inn London - Regent's Park Hotel provides convenient access to central London's major attractions, with Great Portland Street and Regent's Park Tube stations located just a few minutes away. The hotel is also located near the A501 and is a 45-minute drive from Heathrow Airport.

Guests can easily explore the leafy grounds of Regent's Park or indulge in shopping on bustling Oxford Street, both within walking distance of the hotel. Popular family-friendly attractions, such as Madame Tussauds, the Sherlock Holmes Museum, and London Zoo, are also located nearby.

Cultural enthusiasts can visit the British Museum, which is less than a mile away, to discover ancient treasures and learn about cultures from around the world. Additionally, guests can explore a variety of exhibitions at the British Library.

For theater lovers, the West End is just a 15-minute walk away, along with the vibrant bars and restaurants of Soho.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.

TSB Bank Plc



Role: Service Operations Management Analyst
- 12 Month Fixed Term Constract

Function: CIOSalary: From £33100 (Non London) & £38100 (London) plus excellent benefitsLocation: Hybrid working/Flexible across our key sitesClosing Date: 30 August 2024

At TSB, we’re transforming the service we provide our customers, and technology will be at the forefront of that change. It’s an exciting transformation and we’re investing in an enhanced in-house capability to deliver it – so, if you’re a forward-looking and innovative IT professional, this is your opportunity to be in on the ground floor and help us build the future of banking.

How you’ll make a difference This role acts as a technical Service Operations Analyst/SME as part of the team which owns the technical Integration of defined services and provides second level support and deputise for the Service Operations Management Lead.

What you’ll bring
- Working level contact with suppliers and partners.
- Ability to understand and collaborate on customer issues and solutions.
- Ability to engage and coordinate with SMEs to resolve complex issues as they relate to cus-tomer/TSB requirements.
- Ability to take responsibility for driving own development and take initiative in identifying and negotiating development opportunities.
- Ability to contribute specialist expertise and share knowledge and experience in own spe-cialism.
- Clearly demonstrates impactful communication skills in both formal and informal settings and able to articulate complex ideas to board audiences.
- Ability to use discretion in identifying and responding to complex issues and determine when issues should be escalated.What we offer in return
- Hybrid and flexible working arrangements to support a healthy work/life balance.
- An attractive reward and myTSB benefits package, giving you more of what matters to you.
- A diverse, energising and collaborative working environment.
- A truly inclusive organisation that values difference, where everyone feels welcome and has access to equal opportunities.
- A career that’s enriching and full of opportunities.
If this sounds right up your street, come and join our team. We make things happen!

We are TSB. Life Made More

Must have experience of: Using EMISGood computer skills Good telephone manner Able to prioritise, and able to use initiative when needed The post holder will provide highly effective, efficient and professional personal assistance to the manager. This will include effective administrative support and delegated project management and assistance in the day-to-day administrative functioning of the service. The post holder will provide a comprehensive and high quality administrative support to clinical staff and their teams. The post holder will assist in the organisation of the teams workload, manage diaries, schedules, referrals , waiting lists , data reporting and routine correspondence. The post holder will be responsible for: The post holder will take responsibility for organising meetings/events, taking and circulation of formal minutes and managing correspondence as appropriate. May supervise administrators and will manage day to day running of the office by being responsible for stock control/office expenditure Please refer to Job description and personal specification for outline of skills, knowledge and experience required.

Zest Optical are supporting a leading manufacturer in the optical industry to recruit a Field Service Engineer into their ever-expanding team.

Well-established as one of the leading manufacturers of smart and efficient instruments and technologies in the industry, our client has developed a fantastic reputation for offering a whole range of services and forged long-lasting relationships with a number of leading eye care providers in the UK.

Field Service Engineer (Optical / Ophthalmic) - Role

• Primary responsibility of providing technical support for partners throughout London and the South East of England
• Perform on-site installations, preventive maintenance, software / hardware updates and repairs
• Instructing/training customers on technical operation and maintenance of equipment
• Manage and control field inventory, tools, test equipment, technical documentation, and other assigned equipment
• Variety of individual and team projects

Field Service Engineer (Optical / Ophthalmic) - Requirements

• Previous experience as a Field Service Professional in the Optical or Healthcare industries
• Can demonstrate functional technical, problem-solving, and analytical skills
• Interpersonal and communication skills with customers required

Field Service Engineer (Optical / Ophthalmic) - Package

• Base salary up to £45,000
• Fully expensed vehicle
• Comprehensive benefits package

To avoid missing out on this opportunity, please send your CV across to Kieran Lindley using the 'Apply' link as soon as possible.

MAIN TASKS AND RESPONSIBILITIES: Communication Provide relevant and timely specialist advice and guidance on functional and information matters. Work with members of the team, key stakeholders and suppliers to investigate the causes of any variance from plan or delivery targets and contribute to the implementation of solutions. Responsible for preparation of correspondence and complex papers, as directed by the Associate Director. Communicate with the Delivery Support Team progress on key activities being managed. This will include preparing written project reports on areas for which the post holder is responsible. Communicate with tact, understanding and discretion with members of the public, external organisations, Senior Managers and staff when dealing with enquiries and complaints. Often being the first point of contact for callers with a heightened anxiety, taking ownership of the call and escalating accordingly. Regularly minute taking with an expected fast turnaround with efficient and prompt delivery when working with deadlines. Prepare and distribute agendas and papers for programme boards and committees and other relevant meetings as required, in accordance with Partnership policies, procedures and timescales. Take and transcribe accurate minutes of formal meetings in a timely fashion, ensuring that all follow-up action is taken. Have confident and exceptional communication skills particularly when liaising with Programme stakeholders. Information Management Operate within and provide enhancements to current management information, reporting to enhance decision making processes. Update, maintain, organise, gather and analyse information to predict and meet future organisational and team needs by identifying best professional practice. Carry out timely and accurate information analysis and reporting on agreed areas of portfolio. Responsible for the development and maintenance of databases required for regular reports. Operate within and provide enhancements to current management information, reporting to enhance decision making processes. Develop and maintain project progress reporting tools including Office 365, MS Access and Excel. Carry out timely and accurate information analysis and reporting on agreed project/programmes. Establish and maintain effective, accurate and where appropriate, confidential electronic filing systems, ensuring files and specific information can be easily retrieved. Exploiting the use of SharePoint and MS Teams. Assimilate, manage and communicate a wide range of information, some of which will be sensitive and complex and may involve matters relating to individual staff or teams or to matters of commercial confidence. Have attention to detail in the preparation of Highlight and Escalation/progress reports for appropriate sub-committees. Service Development Be adept at developing and maintaining finite details of high-level and confidential administrative and procedural processes. Providing confidential executive-level support, clerical, project-based duties coordinating complex systems and schedules. Support the senior Delivery Support Team and, where appropriate, the wider team. Maintain timely and accurate outputs for all work, balancing continuous and intense work against an unpredictable pattern of daily operational demands. Respond to new demands in the role and to build those responses into sustainable systems and activities. Resource Management Plan for situations, which are known with ability to re-prioritise work to accommodate unexpected situations and interruptions. Provide assistance with day-to-day duties through skilled and accurate processes. Managing busy schedules and heavy workloads ensuring adequate preparations for meetings by preparing agendas. Continual planning and coordination of calls and distribution of papers for relevant Transaction and Integration programme governance meetings. Demonstrate excellent time management, organisational skills and possess the ability to multi-task and prioritise work. Undertake specific project work as and when required as directed by the Associate Director. Systems and Equipment Effectively use IT applications including all aspects of Microsoft applications to produce accurate and well-presented documentation, presentations and so on. Experience of using Partnership IT systems. Research and Development Actively support and contribute to the development of key performance indicators for the successful assessment of performance. Highlight project risks ensuring mitigating actions can be taken to keep the project on track. Effort, Mental and Environment Secure good and effective working relationships externally and internally for the Transaction and Integration Programme. Maintain and evidence continual professional development record. Work independently on all aspects of the role, managing own workload and exercising maximum autonomy and control whilst recognising when it is appropriate to seek advice or assistance. Working Relationships Internal: Transaction and Integration Delivery Support team, Executive Directors, EAs, Managing Directors and their support, Communications and Engagement Team External: NCL system partners project support resources

are committed to equity and ensuring that the contributions of all members are respected and valued. Our service is recognised for being accessible to patients and staff and strives to be as representative of the local population as much as possible. We would particularly welcome applicants who can add to the diversity of the psychology team and who value working with diverse communities. The team values and celebrates diversity and welcomes candidates from a variety of ethnic and cultural backgrounds. The post hours are 0.6 WTE (22.5 hours/week) and we are happy to discuss the working pattern however it would be very helpful for the post holder to work on Wednesdays, as this is the day the MDT and outpatient clinic take place. We are happy to discuss the role. If you have any specific questions please contact Dr Yvonne Whelan, Clinical Psychologist and Service Lead - Tel 07798581198 or email Yvonne.Whelan@stgeorges.nhs.uk

Job Title -Receptionist

Location -London - EC2M 5TE

Hours -25 hours per week - To be worked over 3 or 4 days - 8am start

As a Receptionist, you can expect the benefits from Chevron Traffic Management that come with being an employer of choice:

Benefits:

- Highly Competitive Salary

- Company Laptop and Phone

- 26days holiday plus Bank Holidays (pro rata)

- Job Security

- Company Pension

- Employee Assistance Programme

- Life Assurance with a range of other amazing benefits available through an app

- Paternity Leave - paid at full salary for 2 weeks*

- Maternity Leave - paid at full salary for 3 months and ½ salary for a further 3 months*

- Fill Your Boots Rewards- saving an average of £400 per year

- Access to our Internal Academy

- Career Development and Progression

About Chevron Traffic Management:

Chevron TM specialises in the provision of temporary traffic management services throughout the UK, providing physical and digital traffic controls to ensure that works are carried out safely and workers and the general public are safe.

Managing traffic for organisations working within Utilities, Rail, High Speed Network, Local Authorities and Events we place huge emphasis on our performance and ability to deliver, meet and exceed our clients' expectations. We give expert support from the consultation and design phase, right through to work completion and sign-off.

About the role ofReceptionist:

Due to relocation, we are looking for an experienced Receptionist to be at the forefront of our brand new office. As the first point of contact for the company, you will play a crucial role in providing excellent customer service and creating a positive impression.

Responsibilities of Receptionist:

Your daily tasks will include:

- Greeting visitors and clients, ensuring a friendly and professional welcome

- Opening the office at 8am

- Answering phone calls and directing to the correct departments

- Scanning in and distributing incoming post

- Maintaining a tidy and organised reception/ office area

- Ordering and replenishing office consumables

- Booking meeting rooms and ordering lunches

- Assisting with administrative tasks as and when required

What good looks like for a Receptionist:

- Previous experience as a Receptionist

- Strong organisational and time management skills

- Excellent communication and interpersonal abilities

- Proficient in Microsoft office

- Experience within the construction or similar industry (Desirable)

So, if you want to join a winning team and be part of an innovative organisation which is focussed on company growth and employee progression, click on the apply button today.

*After qualifying period of 2 years

EQUALITY AND DIVERSITY AT THE CHEVRON GROUP

Chevron TM believe the skills, capabilities and talents of our people are the key to our success. We benefit enormously from the diversity and variety of our workforce and are fully committed to maintaining and encouraging this diversity.

The richer the mix of people, skills, and cultures, the greater the range of inputs, viewpoints, and experiences. Because of this, Chevron TM is fully committed to being an equal opportunities employer, defined by its diversity and opposition to all forms

INDWC

Lead the projects across South West London working closely with clinical and managerial leads in partner organisations. Ensure that the leads for the various projects work streams have clear responsibilities, priorities and timescales and work coherently to deliver against the project milestones. Be able to work to tight timescales and flex work to meet project needs. Manage ones own time and the time of others to ensure project deliverables are achieved. Identify key potential risks in delivering the projects and ensure strategies are in place to manage these. Organise project meetings, ensuring that regular meetings are established, reports are produced and disseminated in a timely way and actions are followed up. The post-holder will work with the operational lead to be responsible for the development, delivery and coordination of the Sickle Cell Community Improvement Projects in South West London Developing detailed project plans to monitor and track progress Creating and maintaining comprehensive project documentation Assisting in the definition of project scope and objectives, involving all stakeholders. Assisting in the creation of a project governance plan and ensure that appropriate governance structures are in place Measuring and manage project performance using appropriate tools and techniques

Job Category :Social Care & Health Non-Qualified
Location : Civic Centre, Bromley Council
Hours Per Week : 36.00
Start Date : Immediate Start
Salary: £15.43

Following the Care Act 2014 the CMA position will the opportunity to work in new ways with Adults, Older People and Carers in providing personalised services that offers greater choice control over their care and support needs.

SUMMARY OF RESPONSIBILITIES AND DUTIES:
• Undertake assessments of Adults and Carers needs in accordance with Care Act 2014, and London Borough of Bromley procedures.
• Calculate the indicative personal budget.
• Prepare individual support plans reflecting the assessment of needs of the Service User and their Carers including identifying unmet needs.
• Arrange for the provision of standard adaptive equipment and demonstrate the correct technique for use ensuring that the Service User and Carers are safe and independent as possible.
• Request minor adaptations to the Service User’s home in accordance with service procedures and check that these are suitable after installation and the Service User and Carer is as safe and independent as possible.
• To seek the advice and support of a qualified or registered worker e.g., Occupational Therapist or Care Manager, where a case is identified as needing their involvement or more input.
• Contribute to the development of users and carers choice and independence by effectively promoting Direct Payments/Personal budgets
• Work within the departments’ budgetary constraints to achieve best value by providing creative cost-effective services.
• Monitor and review support plans and the effectiveness of services provided for Adults and Carers.
• Provide support to qualified staff to assist with tasks identified as requiring practical and on-going input.
• To ensure all relevant parties involved with Adults and Carers are notified of changes and/or amendments to support plans.
• To maintain Adult and Carer records in accordance with the departmental policy and practice.


SKILLS & ABILITIES
Good Skills in assessment.
Able to demonstrate good verbal and written communication skills
Ability to prepare accurate reports and correspondences.
Ability to negotiate and work with a wide range of Care Providers, National Organisations, Local Authority staff, Community Groups and representatives of health services with a wide range of people.
Ability to develop and maintain positive and effective working relationships at all levels with a wide range of individuals and organisations that may have different and conflicting agendas.
Ability to listen and work with Adults and Carers to reflect their views rather than make plans on their behalf.
Effective organisational skills and set priorities.
Ability to think creatively and imaginatively to anticipate and solve problems within appropriate parameters.
Ability to understand and manage budgets.
Be able to cope with pressure.
Able to make appropriate decisions.
Ability to use information technology effectively.
Demonstrate appropriate understanding, knowledge and skills in valuing diversity
Ability to work independently
Ability to work flexibly
Ability to undertake home visits
Ability to work as part of a team




KNOWLEDGE
Demonstrate a sound working knowledge of Social Services legislation and practice.
2. Demonstrate a thorough knowledge and understanding of the Care Act 2014, the Mental Capacity Act 2005, and other relevant legislation
3. Ability to develop knowledge of local services and community resources.
4. Awareness and commitment to Equal Opportunities Policy
Demonstrate an understanding of the principles of safeguarding
Demonstrate an awareness of budgetary constraints.







EXPERIENCE
Able to demonstrate experience of having worked within Health and Social Care directly with Adults and Carers.
Working across a range of agencies and understanding their role.
Evidence of continued professional/personal development.



QUALIFICATIONS
A relevant social and health care qualification is preferable but not essential at BR8, i.e. NVQ.
The progression criteria for BR9 requires successful completion of a relevant qualification e.g NVQ3 or able to demonstrate appropriate skills and experience at that level..
Minimum standard of English GCSE Grade A -C or equivalent



SPECIAL REQUIREMENTS
Car Driver must be mobile and able to travel independently to various locations around the borough carrying equipment.
A satisfactory criminal record bureau disclosure is required.

Role: Support Worker – Acre Lane Project

Salary: £30,859 per annum

Hours: 37.5 per week

Location: Brixton - London

Closing date: 26/05/2024

Interview date: 03/06/2024

Whatever your experience in homelessness and its impact on people’s lives – personal or professional – when you join the Thames Reach team as a Support Worker, we’ll make the best use of all your understanding, compassion and commitment.

About us…

At Thames Reach we run projects and services that help to end homelessness in London. We work directly with homeless people on the streets and in hostels. We support vulnerable people to prevent them from becoming homeless. We help formerly homeless people get their lives back on track. We help people gain independence, through finding work, accessing training and engaging in volunteering opportunities.

Is our mission easy? No, but we never give up on people. Last year we helped more than 11,000 people.

Is our work rewarding? Yes, in every sense. We’ve been listed as one of the top 100 Best Workplaces in the UK. There’s no better place to develop and apply your skills while building a fulfilling career.

About this role…

Thames Reach’s hostels are transitional spaces where a 24 hour staff team support people to move in, assess their needs, and quickly identify the best place for them to move on to next. Skilled staff teams develop personalised support plans to ensure people are ready to move on and are accessing support with their health, substance misuse, criminal justice and life skills needs.

We are looking for a Support Worker to join the Acre Lane team.

At Thames Reach we welcome applications from people who are new to the sector but can readily demonstrate their transferable skills.

As a Support Worker, you will:

Support and encourage clients to become more independent
Maximise income and reduce arrears
Support our clients’ aims and help them to move on from the hostel
Ensure the environment is safe, healthy and reflective of our ethos
Be outcome focussed, fostering a culture of high performance and continual improvement on your and the team’s successes
To succeed as a Support Worker, you will be:

Organised and efficient in your work
Excellent at communicating and problem solving
Competent at using a computer and a range of software packages
Committed to developing your knowledge and skills
Responsive and flexible to the needs of the team and our clients
Have a commitment to supporting people to achieve the best outcomes as they work towards independence
We were listed in the top 100 UK Best Workplaces 2023. As part of a commitment to our employees we offer:

Generous holiday allowance – 29 days per year plus 8 public holidays (pro rata).
Pension – we contribute 6.5% to your pension when you contribute 1.5%.
Excellent development opportunities – career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach.
Wellbeing support – our 24/7 employee assistance programme and opportunities for TOIL.
Life assurance – four times your annual salary and critical illness cover.
Other benefits including interest free season ticket and cycle to work loans.
Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve, and we value, respect and celebrate diversity. We welcome and encourage applicants from all backgrounds regardless of their history of homelessness, sex, race, disability, age, sexual orientation or religious belief.

To apply visit our website and complete our application form.

For further information please contact, Gareth Bowen, Lead Manager at Gareth.bowen@thamesreach.org.uk

Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre-employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.

Proud member of the Disability Confident employer scheme

Please take a look at the Job Description attached and other key documents. The poster holder will: Utilise project and change management techniques & methodology to support long term objectives of the project Utilise advanced knowledge and skills & experience relating to the speciality to provide specialist advice & expertise to other members of the multidisciplinary team Be able to produce detailed documentation to support specific business plans for presentation to colleagues & senior management Demonstrate excellent communication skills, which facilitate working in partnership with other teams & with external organisations. Use negotiation and persuasion skills to ensure colleagues & stakeholders understand the importance of projects and work towards timescales Coordinate, lead & be accountable for the implementation of this programme of work Support the Cancer Nursing Teams in ensuring that Personalised Care & Support plans based on electronic Holistic Needs Assessments are offered to all cancer patients Work with the clinical teams to ensure End of Treatment Summaries are completed Develop the provision of Health & Wellbeing Information & Support, Be the catalyst for supporting teams to design and implement Personalised Stratified Follow-up pathways Work collaboratively with patients, NCLCA, Macmillan and volunteer sector Monitor & report related performance targets