Total 297 job vacancies by NHS Jobs

The postholder will provide professional business advice and support to each of the three HCPs, ensuring that there is clear understanding of the financial position and that the financial targets are supported and delivered. The postholder will engage with place-based system finance leads to ensure that HCP strategic and annual financial plans are developed which will ensure the most effective use of resources in the interests of improving patient safety and care. The postholder will support the place-based system finance leads to produce joint HCP financial plan, ensuring that opportunities to achieve savings across the health and social care economy are realised. The postholder will engage with each of the three place-based system finance leads in implementing any investment decisions and alignment of incentives and risks within each HCPs and wider system to drive transformational change. The postholder will play a key role in the decision making around potential service change and developing new pathways supporting the associated financial modelling. The postholder will support the evaluation of strategic investments to ensure the achievement of performance targets and long-term financial stability. The postholder will take the lead on benchmarking and value for money reviews to ensure best practice and optimal use of resources.

For more details on main responsibilities for this role, please find attached job description and personal specification. We are a Trust with many different services and work with primary, secondary andsocial care. As a Community Trust we support the NHS long term plans to shift to care into the community. Hertfordshire Community NHS Trust (HCT) offers a huge range of opportunities for clinical and support staff. Here are some of the reasons for coming on board with us: Voted one of the top 100 NHS trusts to work for in the country A friendly team Passionate about patient care A culture supporting and empowering our staff A massive portfolio of development opportunities A place where your views matter In addition to the basic salary, this post attracts a High-Cost Area Supplement of 5% of basic salary as per Agenda for Change terms. A full valid driving licence and access to a car to use regularly for business purposes is essential (unless you have a disability as defined by the Equality Act 2010). If you think you have the right experience and are up to the challenge, we would love to hear from you. We are committed to supporting flexible working options for staff, wherever possible, and welcome discussions on flexible working patterns to support our staff to maintain a healthy work life balance.

The successful candidate must have experience of working and influencing senior clinicians and have a proven track record of successful implementation of Medicines Optimisation projects. Primary Care sector experience is a plus. You will need to have a combination of at least five years post registration experience, a clinical diploma and a prescribing qualification. You will also need a great deal of self-motivation, sound clinical knowledge and computer literacy. The role will also be supported by a full training package, according to needs. The role is based in Welwyn Garden City. If you think you have the right experience and are up to the challenge, we would love to hear from you. A full valid driving licence and access to a car to use regularly for business purposes is essential (unless you have a disability as defined by the Equality Act 2010). In addition to the basic salary, this post attracts a High Cost Area Supplement of 5% of basic salary subject to a maximum payment of £1,845 per annum (pro rata where applicable) if based in Welwyn Garden City. Vaccination as a Condition of Deployment (VCOD) for Healthcare Workers - Candidates offered a role with Hertfordshire Community NHS Trust, who are aged 18 and over and who will have direct, face to face contact with service users as part of their role will be required to evidence that they have received a complete course of an approved COVID-19 vaccine, subject to limited exceptions, by no later than 1 April 2022. This will include front-line workers, as well as non-clinical workers not directly involved in patient care but who nevertheless may have direct, face to-face contact with patients, such as receptionists and ward clerks. Person specification Qualifications Essential criteria Pharmacy degree (Masters level). Registration with the GPhC Post graduate Diploma in Clinical Pharmacy or equivalent. Non-medical Prescriber Desirable criteria Accredited Diploma Tutor Member of the RPS Post graduate Masters in Pharmacy Management courses Experience Essential criteria Evidence of specialist practitioner practice within specialism Evidence of influencing members of the multidisciplinary team in delivering patient care. Evidence of relevant continued professional development Evidence of managing and delivering a project Experience of supervising and training staff Policy and service development Experience of collaborative working in multidisciplinary settings Desirable criteria Risk Management Presentation to Trustwide meetings Demonstrable evidence of undertaking research and audit and using the results to improve patient care. Experience of delivering education and training to undergraduates and postgraduates of various healthcare professions. Skills and aptitudes Essential criteria Well-developed written and verbal communication skills Report writing Organised and able to devise, plan and manage and prioritise work programmes Critical review/analysis and interpretation of clinical literature and medicines legislation Appropriate IT skills are required to utilise clinical information systems, pharmacy computer systems, databases and other software to improve patient care. Demonstrable advanced level of clinical reasoning and judgement. Ability to apply logical and analytical skills to manage clinical risk during the use of medicines A full valid driving licence and access to a car to use for business purposes is essential (unless you have a disability as defined by the Equality Act 2010). Ability to influence other professionals Negotiation skills Presentation skills Supervisory skills Medication counselling skills Desirable criteria Business case preparation Ability to integrate research into practice. Ability to formulate, lead and implement service strategies or projects You can apply to Access to Work to get money for communication support at a job interview - please use this link for more information: https://www.gov.uk/guidance/apply-for-communication-support-at-a-job-interview-if-you-have-a-disability-or-health-condition-access-to-work. You need to apply before the interview takes place.

DUTIES AND RESPONSIBILITIES Provide administrative support to the CNS/ACPs. Maintain the patient Database and ensure all of the information is up to date and accurate Order supplies and patient information as requested by the CNS/ACPs. Assist the CNS/ACPs with the management of the patient pathway ie ensuring that appointments have been requested and booked. Organise and prioritise the designated workload in order to meet the needs of the service. Assist the CNS/ACPs with handover of patient care to other teams in order to facilitate safe and effective transition of care. Communicate effectively with a range of patients and health and social disciplines. This may include a variety of methods, such as electronic or in person. Triage telephone and email enquiries, using criteria agreed with the core team. Ensure patients/carers know how to contact the service when their condition / needs have changed, including out of hours. Provide general information and support about cancer services, using Trust approved literature. Sign-post patients and relatives/carers to appropriate services such as Maggies and Macmillan in order for them to speak to professionals who are able to discuss issues knowledgeably and impartially. Demonstrate the ability to recognise situations that require rapid response from a health care professional (CNS/ACPs or doctor) and respond appropriately. Evaluate outcomes of care delivery with the registered practitioner. Act as an advocate and facilitator for patients; linking with CNS/ACPs to resolve any issues. Ensure accurate documentation of patient care in accordance with hospital policies and standards. Assist the CNS/ACPs with the roll out of Holistic Needs Assessment and electronic patient outcomes (eproms) within the disease group Professional/Clinical Leadership: To act as a role model to colleagues, and be an effective resource to patients, carers and colleagues. Support clinical developments and projects to promote excellence in patient care. Attend and participate CNS/ACPs Away Days and Strategy Meetings Recognise personal limitations and work within parameters of job description, or as guided by CNS/ACPs. Seek help appropriately. Education and Development. To participate in annual appraisal and accept personal responsibility for growth and development within the role. Ensure compliance with Trust essential training. Attend educational meetings and conferences, appropriate to the role, in order to keep up-dated with current best practice. Together with other professional colleagues, develop information and resources for patients and their carers. Research and Audit Assist CNS/ACPs in audit and evaluation of service delivery and help identify areas for improvement and change.

Package Description: At Avery Healthcare we believe in caring for those who care for our residents; we recognise and celebrate our hard-working colleagues, support your career development with a variety of apprenticeships, and provide you with access to a range of leisure and retail discounts. We are now seeking a compassionate, enthusiastic, and dedicated individual to join our friendly, award-winning team as Care Assistant. ABOUT THE ROLE Your focus as Care Assistant will be to deliver high standards of personal care, contributing fully to the care team to ensure continuity of services to residents. Other responsibilities will include: Assisting residents in all their personal hygiene care ensuring optimum independence, dignity and respect of individuals at all times. Recognising and understanding clinical risk areas in residents such as weight loss, pressure sores, risk of falls, sign of infections and escalate any identified risks in a timely manner. Acting courteously towards residents and their visitors, respecting the dignity and individuality of each resident. Practicing safe systems of work across the range of task. ABOUT YOU To be successful in your application, you will live our values of caring, supportive,honest, respectful, and accountable in all that you do. Experience is not required as we are proud to offer a thorough induction and training programme to ensure confidence within your role. Our ideal candidate must: Have the ability to communicate effectively both verbally and in writing. Demonstrate initiative and be respectful towards the residents and other people in the home. Be an efficient worker who can carry reasonable instructions from other team members. Be able to be adaptive and flexible to cover a range of responsibilities at short notice. ABOUT AVERY As one of the largest providers of luxury elderly care homes in the UK, we believe that the later years of our residents' lives should be as enriching as any other. Our vision of creating meaningful lives together is reached by the exceptional care and experience we proudly offer throughout our growing portfolio of over 100 care homes whilst establishing ourselves as the preferred choice for residents and employees. Please note this role will require: A DBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK.This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

Package Description: At Avery Healthcare we believe in caring for those who care for our residents; we recognise and celebrate our hard-working colleagues, support your career development with a variety of apprenticeships, and provide you with access to a range of leisure and retail discounts. We are now seeking a compassionate, enthusiastic, and dedicated individual to join our friendly, award-winning team as Care Assistant. ABOUT THE ROLE Your focus as Care Assistant will be to deliver high standards of personal care, contributing fully to the care team to ensure continuity of services to residents. Other responsibilities will include: Assisting residents in all their personal hygiene care ensuring optimum independence, dignity and respect of individuals at all times. Recognising and understanding clinical risk areas in residents such as weight loss, pressure sores, risk of falls, sign of infections and escalate any identified risks in a timely manner. Acting courteously towards residents and their visitors, respecting the dignity and individuality of each resident. Practicing safe systems of work across the range of task. ABOUT YOU To be successful in your application, you will live our values of caring, supportive,honest, respectful, and accountable in all that you do. Experience is not required as we are proud to offer a thorough induction and training programme to ensure confidence within your role. Our ideal candidate must: Have the ability to communicate effectively both verbally and in writing. Demonstrate initiative and be respectful towards the residents and other people in the home. Be an efficient worker who can carry reasonable instructions from other team members. Be able to be adaptive and flexible to cover a range of responsibilities at short notice. ABOUT AVERY As one of the largest providers of luxury elderly care homes in the UK, we believe that the later years of our residents' lives should be as enriching as any other. Our vision of creating meaningful lives together is reached by the exceptional care and experience we proudly offer throughout our growing portfolio of over 100 care homes whilst establishing ourselves as the preferred choice for residents and employees. Please note this role will require: A DBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK.This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

Reception duties include the following: (this list is not exhaustive) Booking telephone appointments through inbound calls. Calling and messaging patients with regards to their care needs - managing appointments and health campaigns and working with priorities set by the management team. Updating patient records - Accurate information and full documentation of actions. Processing online consultation forms. General administrative tasks. Ability to differentiate differing needs of a wide population and adjust processes and protocols to suit the patient need. Safeguarding vulnerable patients - full training provided as first point of contact to recognise and flag safeguarding concerns.

To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form. COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not currently a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated, there is helpful advice and information available by searching on the NHS England website where you can also find out more about how to access the vaccination. Diversity Matters MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk. Were looking forward to hearing from you!

To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form. Diversity Matters MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk. Were looking forward to hearing from you!

DUTIES AND RESPONSIBILITIES Identify and undertake business development projects for the surgical service within the directorate working with other departments to ensure service delivery and improved productivity is supported by robust business cases and options appraisals. To support the clinical lead and the service manager in the management and development of a wide service portfolio and to deputise for the Service Manager and Directorate Operations & Performance Manager where necessary. To support the delivery of high quality, cost effective provision of these Services to the Trust, local Primary Care Trusts and the health community. To ensure that performance targets for these services are effectively monitored and achieved. This will include the identification of risks and actions required to mitigate such risks to ensure timely delivery of the objectives. Support services through the production of effective systems and procedures which enable the delivery of services and reporting of activity information by operational staff, linking, where necessary with other departments to co-ordinate arrangements and continuous improvements. Provide teams with information about performance and systems and ensure that such information is clearly understood to develop ownership and commitment to service delivery. Maintain adequate controls on expenditure through the implementation of good budgetary practice for designated staff through effective monitoring. General troubleshooting and dealing with departmental matters and correspondence not dealt with elsewhere. Delegated responsibility for managing budgets on behalf of the Service Manager where appropriate. Investigate complaints and clinical incidents relating to the service, ensuring that they are appropriately managed and necessary action taken, including changes in working practices implemented, where required. Attend appropriate meetings ensuring the views of the department are conveyed and actions are implemented. Work closely with other managers to introduce new processes and improvements within the department, division and across the Trust. Financial Management & Business Planning Holds delegated budgets Authorised signatory for payments Undertakes day to day budget management duties, including monitoring spend against surgical budgets Develops and monitors schemes and action plans to implement cash-releasing efficiency savings targets. Develops and advises on business cases to enable services to remain financially stable and responsive to the demands placed upon them. Performs detailed and complex option appraisals in order to inform decision making process, to include redesign of service, capital projects. Ensures organisational procedures are deployed across department for control of activities against budget Ensures that departments work to achieve organisational effectiveness and deliver services within available resources Uses and analyses financial information systems to ensure robust financial monitoring and budgetary performance, analyses complex financial queries or discrepancies in budget Human Resource Management Manage the administration processes for the recruitment and selection of staff (including setting up the interviews & completing the necessary paperwork for the eventual appointments) and induction process Manage the administration processes for temporary cover for annual leave, vacant posts and exceptional cover, for example, for sickness or maternity leave ensuring a smooth transition is maintained at all times To lead, supervise and manage staff to ensure that work is done effectively, efficiently and on time Handle any concerns of supervised staff relating to both personal and departmental matters and aim to find solutions Manage sickness absence in accordance with the policy for the Management of Sickness Absence; undertake return to work interviews Identify staffing needs necessary to support new and increasing workload of the directorate Regularly assess existing posts within the department, make changes when necessary to assure levels of service and implement more efficient ways of working. Policy and service development Works within broad organisational and professional policies Suggests changes to and implements policies and procedures with regards to surgical capacity management, the consequences of which impact on other areas Develops policies regarding effective surgical demand and capacity management particularly in relation to the management of performance targets Contributes to the development and implementation of long term plans and policies for continued development of the peritoneal tumour service Information Management Assisting the Clinical Director/Clinical Service Manager with information to support reporting requirements, such as cancer targets. To support, where necessary, preparations for external reviews and quality assurance programmes. Co-ordinating responses to consultation documents and special initiatives Support the development of strategic plans for the clinical development of departments Liaise with the Information and Data Quality Team regarding patient waiting times and investigate and resolve any potential waiting time breaches. Equality and Diversity To recognise the importance of peoples rights and interpret them in a way that is consistent with Trust procedures, policies and legislation. To challenge behaviour that infringes the rights of others. To identify and take action where necessary to address discrimination and oppression Health & Safety Monitor and maintain health, safety and security of self and others in own work area Identify and assess potential risks in work activities and help others in how to manage these risks appropriately Act a role model and work within legislation and Trust procedures on risk management Take immediate and appropriate action including supporting others to manage risks in relation to adverse incident reporting via hospital incident reporting system Identify training needs in health and safety whilst identifying appropriate resources Additional Requirements Attend meetings ensuring the service views are conveyed on appropriate matters, such as clinical governance, risk management meetings and ensure issues are brought back to the directorate and division for further discussion. Follow risk management procedures at all times including the identification, assessment and management of risk within the division. To abide by all Trust policies and procedures To be responsible for own professional /personal development. This job description is not intended to be exhaustive but reflects the main responsibilities of the post holder. Other duties may be required from time to time, which are commensurate with the grade of the post. This job description is subject to regular review and appropriate modification

What we offer: NHSBT promotes flexible working opportunities where the role will allow. 27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years’ service and to 33 days after 10 years. NHS pension scheme. The NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns) Further details and outline of benefits can be found at: www.nhsbsa.nhs.uk/pensions ‎ We’ve fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It’s open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role. Please view the attached recruitment profile which is a summary of the detailed Job Description and Person Specification for the full personal attributes we require for the role. You will need to demonstrate these throughout the recruitment process.

Parkside Medical Practice is a dynamic, friendly Practice offering an exciting opportunity for an experienced, enthusiastic and highly motivated, flexible and pro-active Health Care Support Worker to join our innovative and progressive team. Main duties of the job Assisting GPs with clinical admin i.e., Processing referrals for further care, reviewing clinical documents and correspondance from other healthcare organisations. New patient health checks NHS Health Checks Chaperoning duties Home visits to patients Processing and management of laboratory samples requested by GPs/Nurses Sterilising, cleansing and maintenance of surgical equipment Vaccine/cold chain storage, monitoring and recording Surgical equipment and vaccine re-stocking and stock rotation Clearing and re-stocking consulting rooms Preparing and maintaining environments and equipment before, during and after patient care interventions including assisting GPs during the performance of minor operations Assisting in the assessment and surveillance of patients health and well-being Helping to raise awareness of health and well-being and how it can be promoted. Assisting with the collection and collation of data on needs related to health and well-being.CONFIDENTIALITY: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data HEALTH & SAFETY: The post-holder will implement and lead on a full range of promotion and management their own and others health and safety and infection control as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to): Using personal security systems within the workplace according to Practice guidelines Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines Responsible for the correct and safe management of the specimens process including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements Safe management of sharps procedures including training, use, storage and disposal Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers Undertaking periodic infection control training Routine management of own team / team areas, and maintenance of work space standards Waste management including collection, handling, segregation, container management, storage and collection Spillage control procedures, management and training Decontamination control procedures, management and training, and equipment maintenance Maintenance of sterile environments EQUALITY AND DIVERSITY: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. PERSONAL/PROFESSIONAL DEVELOPMENT: The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work QUALITY: The post-holder will strive to maintain quality within the Practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources COMMUNICATION: The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly CONTRIBUTION TO THE IMPLEMENTATION OF SERVICES: The post-holder will: Apply Practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate Person Specification Qualifications Essential GCSE Grade A to C in English and Maths Desirable Qualified NVQ level 2 in Health and Social Care Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Tier 2 (UK Health and Care worker visa) Sponsorship Available

To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form. Diversity Matters MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk. Were looking forward to hearing from you!

JOB DESCRIPTION JOB TITLE: RECEPTIONIST/ADMINISTRATOR REPORTS TO: Practice Manager & Assistant Manager HOURS: To be confirmed This Practice aims to provide a high quality of care for its patients, and to promote a rewarding and enjoyable working environment. This requires staff to have respect for patients and each other, to maintain patient confidentiality, to be flexible, reliable and to work co-operatively as a team. The main responsibilities of the post are outlined below for guidance, this list is not exhaustive. Staff need to have a flexible attitude and be able to adapt to any changes that may occur. Job Summary: The purpose of the role is to: Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of secretarial and clerical support to clinical staff and other members of the Practice team. Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies. Duties and Responsibilities: The duties and responsibilities to be undertaken by members of the Practice administration team may include any or all of the items in the following list. This is not an exhausted list and duties may be varied from time to time under the direction of the Practice Manager, dependent on current and evolving Practice workload and staffing levels: Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols Maintaining and monitoring the Practice appointments system Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional Processing and distributing incoming (and outgoing) mail Taking messages and passing on information Filing and retrieving paperwork Processing repeat prescriptions in accordance with Practice guidelines Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers Providing clerical assistance to Practice and Trust staff as required from time to time, including word/data processing, filing, photocopying and scanning Ordering, re-ordering and monitoring of stationery and other supplies Provision of refreshments for staff and visitors as required. Keeping the reception area tidy and free from obstructions and clutter Assist clinicians with chaperone duties following chaperone training completion Adhere to Practice chaperone policy when assisting as above Adhere to Practice Policies and Procedures and Employee Handbook conditions Attend COMET training afternoon on the last Thursday of each month for mandatory training Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Applications must be willing /able to comply with the GDPR and New Data Protection Act which came into force on 25th May 2018 Health & Safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include: Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified Post holder must have a satisfactory DBS Clearance upon appointment and must disclose any incidents thereafter immediately Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional Development: The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. The Practice expect all staff to participate in regular training; this will be linked to CMCCG requirements and have a bearing on future salary increases. Staff are expected to attend regular Practice meetings as well as Comet training days. Active participation is welcomed and encouraged. A constructive process of appraisal is carried out regularly with each member of staff. Quality: The post-holder will strive to maintain quality within the Practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources. Communication: The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly. Contribution to the Implementation of Services: The post-holder will: Apply Practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate

To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form. Diversity Matters MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk. Were looking forward to hearing from you!