Total 30 job vacancies by Hays Specialist Recruitment

We are a leading firm in risk, compliance, investigations, and monitoring, driven by industry leaders and interdisciplinary teams. Our mission is to safeguard our clients' operations, reputations, and economic security through cutting-edge technology and unmatched multidisciplinary experience. We help clients navigate complex financial regulatory landscapes and manage risks effectively.

Role Overview:
We are looking for a dynamic and motivated Helpdesk Engineer to join our IT team in London. This role is perfect for someone who is team-oriented and thrives in a fast-paced setting.

Responsibilities:

• Onboard and off-board employees and contractors according to specific procedures.
• Set up computers, monitors, and thin terminals.
• Provide desk-side support to resolve user issues and requests.
• Support workstations, laptops, and mobile devices.
• Assist with commonly used applications such as Microsoft Office, Remote Desktop, and VPN.
• Manage users, security groups, and computers through Active Directory.
• Prepare, maintain, and update procedures for logging, reporting, and monitoring desktop operations.
• Maintain inventory of IT-related equipment.
• Participate in ad-hoc projects.

Requirements:

• Bachelor's degree in Information Technology or Computer Science (or an additional year of relevant experience).
• At least one year of IT and desktop support experience.
• Proficiency with Office 365.
• Experience supporting Windows, iOS, and Android devices.
• Strong customer service skills, preferably in a high-volume support environment.
• Solid understanding of Help Desk operations and processes.
• Preferred certifications: A+, Network+, MCP, MCSA, CCNA.
• Knowledge of DHCP, TCP/IP, and DNS.
• Experience with Active Directory management.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
A boutique legal firm is seeking a legal administrator/receptionist to join their team! This role will be based at the front desk where you will be supporting the smooth daily operations along with daily administrative support.
Your new role

• Answering the phone and transferring messages as appropriate
• Meeting and greeting clients and visitors
• Booking meeting rooms and ensuring they are kept presentable
• Organising catering
• Booking couriers and ordering supplies
• Updating library inserts
• Support with events
• Typing, copying, faxing and scanning
• Setting up meetings both in person and virtual

What you'll need to succeed
Experience working in a legal firm in a reception admin role
Ability to travel to the office 5 days a week

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
This publishing company based in Central London is looking for an Administrator to join their team on a temporary basis. This role is ongoing and is looking to start immediately. This role is a full-time position with all five days in the office from 9am-6pm.
Your new role
The purpose of this role is to assist with the Administrative functions of the office, with duties including:

• Handling the ticket raising system to raise and action any queries
• Handling general administration of the office space, creating security passes etc.
• Resolving queries for internal and external customers and escalating if necessary
• Accurately and efficiently inputting data into systems

What you'll need to succeed
In order to be successful in this role, you will need to have the following skills/requirements:

• Previous Administration experience is essential
• Experience and competency using Google Suite applications is essential.
• Customer-focused with an ability to handle complex situations if required
• High level of attention to detail and able to recognise patterns in data
• Clear written and oral communication skills with the ability to work independently and within a team setting

What you'll get in return
In addition to an industry-competitive hourly rate/salary, you will be given the opportunity to broaden your skill set and experience within the industry. You will be able to grow your network and progress within the corporation.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
Your new job working as a Senior Broker Support Technician / will be working at an independent Lloyd's insurance and reinsurance broker specialising in providing bespoke solutions to support their clients' growth and success. With Offices overseas and the UK, your new brokers are growing from strength to strength and pride themselves on providing a wide range of specialist insurance solutions provided to businesses, insurance brokers and trade associations. A permanent position for a Broker support Technician has arisen within an established North American and International Property and Casualty team.
Dealing with both a mix of Binders and open market Property and related risks

Your new role

Your new job working as a Senior Broker Support Technician will be responsible for providing a quality technical service to Brokers covering all aspects of their insurance.
You will be responsible for the production of MRC slips and endorsements. You will also be responsible for working closely with Placing Brokers, Producing Brokers, colleagues and clients. The role will inched the analysis of data under existing Binding Authority Agreements. Dealing with Market statistics (PI / Earned to Incurred etc). Preparation of MRC slips and endorsements, as well as updating and maintaining monthly Earned to Incurred statistics. Compiling and maintaining risk level data for Binding Authority Agreements. Knowledge and use of Lloyd's systems eg DComm/Lineage (would be advantageous). You will also produce open market MRC Slips and Endorsements on occasions.
What you'll need to succeed
Your previous experience working as a Technician dealing with Non Marine or Property risks emanating ideally from North America will contribute to your success in securing this role. Experience of Binding Authorities as well as DComm/Lineage would be advantageous. You will be technically astute and ideally, you will have an experience in MRC slip production and endorsements. You will have excellent communication skills both written and verbally. Cross training to NA Property and Transportation will be offered
PLEASE ONLY APPLY IF YOU HAVE LONDON MARKET TECHNICAL EXPERIENCE WORKING AT A LLOYD'S BROKER WORKING

AS A TECHNICIAN , IDEALLY WITH KNOWLEDGE AND OR EXPERIENCE IN DEALING WITH NORTH AMERICAN RISKS,. YOU MUST BE ABLE TO PRODUCE MRC SLIPS, AS WELL AS HAVE EXPERIENCE OF BINDERS


What you'll get in return
Flexible working options available.
You will be offered the chance to work for a leading Lloyd's Brokers, in a progressive team full of like-minded individuals willing to support you. You will be offered a generous salary of up to £75,000 depending on your experience plus a comprehensive Benefits and Bonus package. You'll enjoy utilising your technical ability in a leading independent Lloyd's Broker, working closely with Placing Brokers

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

System Implementation Specialist Ideal Profile

Candidates will be the first line of IT support contact, which means they will provide technical support by troubleshooting all IT systems for the clients - on board and office employees.

System Implementation Specialist Key Responsibilities

• Administration and set fundamental settings on Office 365 (Exchange, Azure, Sharepoint)
• Password resets (which include walking users through changing their passwords if needed)
• Installing and setting up different software. (Kernel, and other apps on IPad's)
• Documentation is important, so one important task is maintaining documentation, not only for support purposes, but for learning purposes.
• Following the joiner / leaver process of employees in conjunction with other departments such as HR.
• Support IT backup and investigation procedures including recovery and event logs.
• Configuring IT assets such as laptops and tablets
• Candidate may be involved in adapting or creating procedures bases on his or her experience with users.
• Escalation of issues to the manager
• Troubleshoot TPEs payment devices used at the bars
• Our knowledge grows only by sharing, so you will learn a lot.
• Maintain inventory and tools used for this purpose

Other Preferable Skills:Back or front-end use / knowledge of the tools below will be considered of added value:

• Monitoring tools such as Zabbix or GLPI
• DMS tools such as Box and Sharepoint
• MDM tools such as Airwatch / Intune
• Remote desktop tools such as Teamviewer / Ninja
• ITSM tools such as Jira, Servicenow
• Airwatch / WorkspaceOne Console - iPad Fleet Management
• Trello - Project Management
• AD tools - Azure, Microsoft Office 365 Admin portal

In addition, we will consider the below as a bonus:

• Some business and operational foundation / experience
• Able to travel freely across the EU

Personal Qualities:

• Great interpersonal skills
• Team player
• Resilient
• Perseverant
• Consistent
• Rigorous
• Problem-solving and technical orientated
• Customer care approach
• Proactive

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company

International Bank based in London

Your new role

• As Service Desk Engineer, you will be assisting the IT Manager with maintaining the Bank's IT systems.

What you'll need to succeed

• Previous experience working in a 2nd Line Support role within the Financial Services / Banking industry
• Hands on experience working with Windows 10
• Experience working with O365

What you'll get in return

An exciting opportunity to join an international organisation working with a major financial services organisation. Furthermore, a competitive day rate for this role will be offered in addition to your own dedicated Hays Consultant to guide you through every step of the application process.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company

Your new job working as a Reinsurance Client Service Advocate, will be working for a privately-owned Global Lloyd's Broker with offices based around the UK and Worldwide, with their head office based in the City. Your new Brokers has seen the business grow to a headcount of 400 associates globally across 17 locations and who pride themselves on having an entrepreneurial culture that their clients benefit from. Due to continued successful growth within the Reinsurance team, they are looking to recruit a Reinsurance Client Service Advocate to join their expanding Reinsurance Team.

Your new role

Your new job working as a Reinsurance Client Service Advocate is a multi-disciplined technical processing role incorporating Broker Support, processing of Proportional and Non-Proportional accounts, Excess of Loss and Claims and premium processing. You will deal with all classes of business specifically International Property and Casualty, liaising with internal and external clients and carriers on a technical level.
You will have an all incorporating Premium and claims Reinsurance technical role where you will be responsible for Multi-disciplined technical processing, incorporating Premium; Pro rata & Excess of loss claims covering all classes of business as well as Participate in client and reinsurer meetings as required.
In the Broker Support role, you will be required to debroke, risk sign down, prepare and maintain account statistics, provide support in overall servicing of client's account and retention of business and use electronic methods throughout the process.
Other duties will include negotiating claims from initial notice through to settlement and closure, covering complex claims covering all classes of business including XOL reinsurance and binders, reinsurer audit and direct including underwriter rep and have a high level of understanding to complete adjustments pro-actively and in the time frames required to avoid client penalty.
Candidates need to work independently, managing priorities and supporting colleagues and have excellent technical knowledge of the Lloyd's and/or Company Reinsurance market.

What you'll need to succeed

Your previous experience working as a Reinsurance Technician with 5 years + experience of processing Reinsurance Premium and claims will contribute to your success. You will have competency in processing all risks types, proportional, excess of loss premiums and claims, understanding of management concepts, systems and quality assurance, knowledge of Microsoft products and in-depth knowledge of IMR, CLASS, ECF, LORS and ideally Salesforce and Open TWINS. (however not essential)
PLEASE ONLY APPLY IF YOU HAVE LONDON MARKET EXPERIENCE WORKING AS A REINSURANCE PREMUM AND OR PREMIUM AND CLAIMS TECHNICIAN

What you'll get in return

Flexible working options available. 3 days a week in the office
You'll be offered a competitive salary of up to c£65,000 plus excellent benefits package. You'll receive support from both Directors and Managers. You'll enjoy working as part of a growing and friendly team.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Position summary:

The Deskside Support officer will be supporting the day-to-day IT operations of the bank, ensuring the availability and reliability of systems and infrastructure, providing direct support to the bank users, and implementing new technologies and processes to improve efficiency and productivity.

Key responsibilities:

• Support the daily IT operations and ensure that systems and infrastructure run smoothly.‍
• Handle user requests and provide support directly via the helpdesk and knowledgebase.
• Manage requests in the ticketing system, handle progress and update tickets.
• Identify, report and fix issues.
• Support IT systems upgrades, patching and security management.
• Evaluate and implement new technologies and systems that improve IT infrastructure and support business requirements.‍
• Maintain a solid understanding of the bank's business needs and work closely with other departments to ensure that IT meets them.‍
• Work in compliance with the bank's IT policies and procedures, financial industry standards and regulations.
• Keep up to date with the IT industry trends and developments.
• Carry out routine IT operation tasks and building workstations.
• Produce daily reports, confirmations and statements.
• Assess systems performance and security.

Competence and skill requirements:

• An IT Deskside Support should have a degree in computer science, IT, or another relevant field.
• Proven experience as an IT support or similar position in the financial sector.
• Proficiency in supporting and troubleshooting Windows 11, M365 and IP phone systems.
• Experience administering and supporting online, mission-critical systems.
• Experience dealing with end-user requests and managing quality expectations.
• The ability to provide user training and prepare documentation and procedures.
• Experience with system installation, configuration and analysis.
• Excellent communication skills to effectively interact with other team members and business users.‍
• Technical proficiency and knowledge to effectively diagnose and troubleshoot technical issues reported by users.
• Knowledge of IT solutions for helpdesk, inventory and change management
• Knowledge of IT solutions for security control, vulnerability scanning and patch management.
• Basics of Windows Server, RHEL Linux and VMware.
• Basics of networks and cloud computing.‍
• Basic coding and scripting skills.
• The ability to efficiently manage multiple activities.
• Positive and problem-solving attitude.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Job Purpose

Carry out a variety of technical and co-ordination tasks to meet, or exceed, customer requirements (including those tasks assigned by Line Managers which are part of projects or maintenance contract work). All tasks must be delivered in a professional and timely manner to ensure a very high level of customer experience.

Your new role

Hands on Desktop Support Skill. Network and PC implementation and optimisation. Understand and detailed planning and designing for the customer's Network and PC. Network/PC/Desktop Security element configuration including day-to-day service delivery. Migration planning and execution. Support PC and Call Centre systems (including DC server). Proof of concept testing and acceptance testing. Vendor negotiation and control. Development and implementation for new features and services. Establish and cease PC/Desktop Security systems. Project and service delivery schedule management. Careful consideration to ensure profitable systems and implementation.1st level troubleshooting with customers and assisting them as their escalation point of contact. Maintain secure operations and keep the environment tidy. Documented approach for implementation and modification. Visit customer premises when required for project or maintenance contract work, including cover staff. Periodical status report to line manager.Ad hoc requests from your line manager

What you'll need to succeed

Wide knowledge and proficiency in PC software, like Microsoft WIN 10/11, Microsoft 365, Windows Server, AD administration, Virtualisation, Cloud(AWS, Azure), Office/Mailer, Switch/Router/IPT, and Firewall products. Excellent written and verbal communication skills in English. The ability to investigate and source answers to various email and telephony enquiries about technical issues. Proven customer service experience. Strong time management/multitasking & organisational skills. Strong work ethic, accurate, organised and eye for detail, reliable time-keeping and attendance. Solid administration background & a keenness to get involved & support all customer service areas in EMEAVisit customer premises when required for project or maintenance contract work. Attend customer meetings for projects or maintenance contract work. Maintain relevant customer maintenance documentation on file servers.

Background Information

This post is an important part of the project and the Service desk as the first line for customers. The ability to deliver what is required will mean that there is a large dependency on the post-holder, which may mean there is a requirement to perform some overtime work outside of normal working hours. The ability and willingness to travel is essential. Remote working may also be required.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Job Purpose
Carry out a variety of technical and co-ordination tasks to meet, or exceed, customer requirements (including those tasks assigned by Line Managers which are part of projects or maintenance contract work). All tasks must be delivered in a professional and timely manner to ensure a very high level of customer experience.

Your new role
Hands on Desktop Support Skill. Network and PC implementation and optimisation. Understand and detailed planning and designing for the customer's Network and PC. Network/PC/Desktop Security element configuration including day-to-day service delivery. Migration planning and execution. Support PC and Call Centre systems (incl DC server). Proof of concept testing and acceptance testing. Vendor negotiation and control. Development and implementation for new features and services. Establish and cease PC/Desktop Security systems. Project and service delivery schedule management. Careful consideration to ensure profitable systems and implementation.1st level troubleshooting with customers and assisting them as their escalation point of contact. Maintain secure operations and keep the environment tidy. Documented approach for implementation and modification. Visit customer premises when required for project or maintenance contract work, incl cover staff. Periodical status report to line manager.

Ad hoc requests from your line manager

What you'll need to succeed
Wide knowledge and proficiency in PC software, like Microsoft WIN 10/11, Microsoft 365, Windows Server, AD administration, Virtualisation, Cloud(AWS, Azure), Office/Mailer, Switch/Router/IPT, and Firewall products. Excellent written and verbal communication skills in English. The ability to investigate and source answers to various email and telephony enquiries about technical issues. Proven customer service experience. Strong time management/multitasking & organisational skills. Strong work ethic, Accurate, organised and eye for detail, reliable time-keeping and attendance. Solid administration background & a keenness to get involved & support all customer service areas in EMEAVisit customer premises when required for project or maintenance contract work. Attend customer meetings for projects or maintenance contract work. Maintain relevant customer maintenance documentation on file server.

Background Information
This post is an important part of the project and the Service desk as the first line for customers. The ability to deliver what is required will mean that there is a large dependency on the post-holder, which may mean there is a requirement to perform some overtime work outside of normal working hours. The ability and willingness to travel is essential. Remote working may also be required.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Job Purpose:

As a 24x7 shift engineer at IT Operation Centre (ITOC), act as the 1st and 2nd level support and play a crucial role in early recovery of Network / Mobile services / IOT services /customers' services in the event of faults and trouble. Carry out a variety of technical tasks to meet or exceed customers' expectation by liaising with vendors, carriers, Mobile Operators, third parties, and other related organisations. Contribute to delivering new services and products from an operational perspective. Execute tasks assigned by the Line Manager and contribute to building a strong team. All tasks must be delivered in a professional and timely manner to ensure customer satisfaction.

Job Accountabilities:

Manage a variety of IoT / Network (Data, Voice, Mobile services) alerts /reports and customer fault calls from internal technical divisions & customers (service portal /ticket system /email /telephone). Update trouble ticket systems and customer documentation with fault history. Contact and co-ordinate 3rd party suppliers, Mobile Operators, or other company resources, to help achieve trouble resolution. Notify the On Call Support / LM of issues which require escalation, customer questions /complaints or requirements & new business opportunities. Visit customer premises with 3rd party vendors as and when required for troubleshooting, project or maintenance contract work. Carry out BAU tasks with a high level of accuracy and professionalism, such as, and not limited to, tape changes, system administration and reporting. Attend customer meetings regarding issue, projects, or maintenance contract work. Create ad-hoc reports concerning customer issues as and when required. Support remote engineers with service tests related to both network and mobile services (SMS, mobile Data, ecalls) Work within ICT Operations Division on 24/365 maintenance rota and as replacement of colleagues when necessary. Travel to the company's offices and customer offices throughout Europe for business purposes as and when required. Provide technical support, create design and proposals for customers. Update internal database for ITOC. Communicate with vendors/carrier/ customers about change requests and planned/emergency maintenance notifications. Execute ad hoc requests from the line managers.

Ad-hoc requests from your line manager.

Ideal knowledge/experience:

• Knowledge and proficiency in MS Office Excel, Word, PowerPoint, and Visio.
• Knowledge and proficiency in maintenance and installation of network infrastructure, security, server, or virtualisation.
• Fluent English language skills are required (verbal and written).
• The ability to investigate and source answers to various service portals, ticket, email, and telephone enquiries.
• Proven customer service and facing experience, at all customer levels. Flexible approach, able to work outside of normal working hours when requested.
• Strong time management/multitasking & organisational skills.
• Good communication with customers, colleagues, and related 3rd party vendors.
• A valid CCNP/CCNA, JNCIP certification, IoT /mobile networking experience will be an advantage.
• Significant experience in implementing and troubleshooting networks or PC/servers throughout OSI 7 layers.
• A strong work ethic and reliable time-keeping and attendance.
• Ad hoc requests from your Line Manager.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Job Purpose:

As a 24x7 shift engineer at IT Operation Centre (ITOC), act as the 1st and 2nd level support and play a crucial role in early recovery of Network / Mobile services / IOT services /customers' services in the event of faults and trouble. Carry out a variety of technical tasks to meet or exceed customers' expectations by liaising with vendors, carriers, mobile operators, third parties, and other related organisations. Contribute in delivering new services and products from an operational perspective. Execute tasks assigned by the Line Manager and contribute to building a strong team. All tasks must be delivered in a professional and timely manner to ensure customer satisfaction.

Job Accountabilities:

Manage a variety of IoT / Network (Data, Voice, Mobile services) alerts /reports and customer fault calls from internal technical divisions & customers (service portal /ticket system /email /telephone). Update trouble ticket systems and customer documentation with fault history. Contact and co-ordinate 3rd party suppliers, Mobile Operators, or other company resources, to help achieve trouble resolution. Notify the On Call Support / LM of issues which require escalation, customer questions /complaints or requirements & new business opportunities. Visit customer premises with 3rd party vendors as and when required for troubleshooting, project or maintenance contract work. Carry out BAU tasks with a high level of accuracy and professionalism, such as, and not limited to, tape changes, system administration and reporting. Attend customer meetings regarding issues, projects, or maintenance contract work. Create ad-hoc reports concerning customer issues as and when required. Support remote engineers with service tests related to both network and mobile services (SMS, mobile Data, ecalls) Work within ICT Operations Division on 24/365 maintenance rota and as replacement of colleagues when necessary. Travel to the company's offices and customer offices throughout Europe for business purposes as and when required. Provide technical support, create design and proposals for customers. Update internal database for ITOC. Communicate with vendors/carrier/ customers about change requests and planned/emergency maintenance notifications. Execute ad hoc requests from the line managers.

Ad-hoc requests from your line manager.

Ideal knowledge/experience:

• Knowledge and proficiency in MS Office Excel, Word, PowerPoint, and Visio.
• Knowledge and proficiency in maintenance and installation of network infrastructure, security, server, or virtualisation.
• Fluent English language skills are required (verbal and written).
• The ability to investigate and source answers to various service portals, ticket, email, and telephone enquiries.
• Proven customer service and facing experience, at all customer levels. Flexible approach, able to work outside of normal working hours when requested.
• Strong time management/multitasking & organisational skills.
• Good communication with customers, colleagues, and related 3rd party vendors.
• A valid CCNP/CCNA, JNCIP certification, IoT /mobile networking experience will be an advantage.
• Significant experience in implementing and troubleshooting network or PC/server throughout OSI 7 layers.
• A strong work ethic and reliable time-keeping and attendance.
• Ad hoc requests from your Line Manager.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
This is a financial institution with an office based in the City of London.
Your new role
You will lead and manage technical services utilising agile solutions. You will identify performance improvements and be responsible for implementing them and the continuous improvement of their service.
What you'll need to succeed
You will have:

• Product-oriented approach (product aligned, service focused)
• Experience with network automation, SRE and NetDevOps
• Experience within an Agile team and with agile project management tools (including Jira)
• Excellent leadership and communication skills

What you'll get in return
An exciting opportunity to join an international organisation in financial services. Furthermore, a competitive day rate for this role will be offered in addition to your own dedicated Hays Consultant to guide you through every step of the application process.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

About your new company

A Wealth Management UK LLP is a UK-based partnership, wholly owned by a private banking group, which is in turn owned by a Princely Family. When Wealth Management was created in the early 2000s, their aim was to offer a fresh approach to wealth management. The plan was simple: put their clients first by providing a transparent service, designed around what is right for each of them. By drawing together in-depth knowledge and experience from across the industry, they provide a flexible, bespoke service adapted to each of their clients' needs.

Business Unit

Our ambitious growth strategy is underpinned by our commitment to enhance the client experience and deliver market-leading personalised Wealth Management. We are embracing digital technology to help us achieve this ambition.Our technology team, co-located with our company in the heart of the City of London, is central to achieving this ambition. We are investing in a modern technology stack, adopting a product-based approach to development, and delivering solutions through an agile framework.

Our technology team is responsible for:

• Software Development
• Data Engineering
• Infrastructure
• DevOps and Automation
• Service Delivery
• Project Management

Brief role overview

This Wealth Management company is strongly focused on delivering great experiences for clients and staff by using technology in creative and engaging ways. With responsibility for improvement and maintenance of the firm's technology infrastructure, this varied position is an exciting opportunity to participate in transformative new projects and initiatives. The Application Support Analyst is responsible for IT application support activities including maintenance, administration, second line and third line support. They will work closely with the Service Centre to provide second- and third-line operational support and to ensure timely and efficient resolution of IT application-related incidents and service requests. The Application Support Analyst will also support the process of impact assessing and planning IT application changes, and will then implement, test and monitor required changes in line with agreed change plans. Our core business applications will be the focus of this role: FNZ Figaro, Microsoft Dynamics CRM (as a platform for Wealth Dynamix WDX ONE), Objectif Lune Planet Press, and INVU Document Management. The role will be required from time to time to support other applications, including internally developed solutions alongside internally hosted vendor applications such as Atlassian JIRA and Planet Press.

Key Responsibilities: Support

• Resolve IT application-related incidents, service requests and problems in a timely and efficient manner in line with business requirements
• Employ appropriate application maintenance, support and incident management processes and procedures to support and maintain IT applications, and to investigate and resolve IT application-related incidents.
• As required, provide timely communication to users on the status of their service requests and incidents
• As necessary, we liaise with IT suppliers to ensure IT application-related incidents and problems are resolved in a timely and professional manner.
• Ensure problem prevention methods are continually applied to improve service levels and reduce costs
• Undertake IT application-related problem diagnosis, implementing problem resolution or prevention measures as appropriate.
• Monitor the availability, performance, and throughput of supported IT applications
• Prioritise and schedule assigned support activities and tasks
• Maintain IT application support technical documentation
• Participate in disaster recovery activities as required
• Provide ad-hoc training to end-users on supported applications

Key Skills and Competency Requirements: Technical Requirements:

• Experience supporting any of the following applications in a similar role: FNZ Figaro (essential)
• SalesForce (preferred)
• SQL Server Management Studio (preferred)
• Objectif Lune Planet Press (preferred)
• INVU Document Management (preferred)
• WhereScape/Data Warehouse (desirable)
• Experience applying software release management techniques.
• Experience completing application testing.
• Demonstrable experience in a similar role in the financial services sector.
• ITIL v3 Foundation or demonstrable experience working in an ITIL aligned environment.
• Experience with an IT Service Management tool such as ServiceNow, JIRA or IVANTI would be highly beneficial.
• Skilled in IT problem diagnosis and resolution.

Other skills, competencies and attributes:

• Strong communication and interpersonal skills, with an ability to communicate effectively and professionally.
• The ability to produce clear written materials and communicate technical information in a clear and understandable manner to non-technical stakeholders.
• Customer focused and goal orientated with keen attention to detail.
• Strong planning and organisation skills.
• Strong sense of ownership and ability to follow tasks through to completion.
• Ability to effectively engage with third party suppliers, with experience of allocating work to suppliers and working with suppliers to resolve issues.
• Willingness to learn new technologies and maintain industry knowledge.
• The ability to understand and determine when issues should be escalated to a higher level.
• Open to new ideas and change initiatives, with an ability to modify the current approach in the face of new demands.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Polite notice to candidates:

This is a niche role based specifically around Data Centre fitouts and structured cabling. Please read the information below and kindly do not apply if the role is not relevant to you.

Your new role

You will be responsible for the overall design and estimation for all Technology Infrastructure projects across the Data Centre Solutions business, ensuring that the latest and current industry standards are adhered to.

What you'll need to succeed

Experience of structured cabling fitouts is essential. You will have experience of managing new data centre projects remotely across a wide geographical spread. You will also have strong knowledge of the space, and relationships with our key vendors and client base.

What you'll get in return

An excellent package is on offer, of up to 90k base salary and additional performance related bonus of up to 20%, and other associated benefits including private healthcare.

What you need to do now

If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk