Total 61 Administrative / Clerical job vacancies in Plymouth, PL4 7PY

Key Tasks and Responsibilities of the Post The post holder will liaise with patients, health professionals and other agencies as required. Communication and Relationship Skills. The post holder will liaise with patients, health professionals and other agencies as required. The post holder will have excellent communication skills, be aware of the importance of maintaining confidentiality. The post holder will ensure prompt updating of the electronic record keeping system in relation to staff/patient activities and will input data into the computer system regarding referrals, episodes, contacts and discharges in line with existing policies. The post holder will co-ordinate staff activities and keep team diary up to date. The post holder will have the ability to receive information and ensure it is passed on as appropriate. The post holder will have the ability to communicate clearly and effectively over the telephone within the boundaries of confidentiality. The post holder will maintain accurate, timely electronic records and ensure that they are kept safely in accordance with LWSW polices, including the Data Protection Act (1998) and the LWSW Confidentiality Policy.The post holder will demonstrate a positive attitude to mental health, attending to patients with respect and courtesy. Knowledge, Training and Experience The post holder will be responsible for updating knowledge and skills, including LWSW mandatory training and adhere to policy and legislation relating to the team and the post. To support staff in keeping up to date records of all staff training, collate information and provide the training department with regular report. Analytical and Judgement Skills Ability to deal with emergency telephone calls and act as appropriate with the support and supervision of qualified nursing/medical staff. Planning and Organisational Skills The post holder will have the ability to plan and prioritise their own workload on a day-to-day basis. The post holder will attend, minute and take part in multi-disciplinary team meetings The post holder will have the ability to plan meetings and accommodation as required. The post holder will have the ability to liaise with other services to arrange appointments. The post holder will be responsible for keeping information and resources kept on notice boards up to date. Physical Skills The post holder will have competent keyboard skills. Responsibilities To take responsibility for the allocation of work and ensure it is completed within given timescales, working with the administration and clerical teams to ensure continuity of service. To assist in the recruitment and selection of administration and clerical staff. To manage diaries for doctors. To train new admin and clerical staff members as required. To ensure the provision of a quality administration service to all members of the multi-disciplinary team, incorporating the production of letters, assessments, and client case notes and other service related documentation. To ensure local policies and procedures are adhered to as well as LWSW policies and procedures. To assist in the projection, management and development of new admin and clerical systems and processes as and when required ensuring the service runs effectively. To provide general administrative and secretarial support to the Liaison Psychiatry Team, Team Manager and duty Medic/Consultant, including prompt updating of electronic record keeping system in relation to staff/patient activities and will input data into computer system regarding referrals, episodes, contacts and discharges in line with existing policies. The post holder will be based at Derriford Hospital but might require traveling across locality. The post holder will provide typing, filing, ordering stationary, arranging and contributing to meetings including taking minutes. The post holder will be able to work flexible hours across 7 days a week. The post holder will need to have the basic knowledge and skills to be able to audio type dictation from the Consultant/Medics.

1. Job Details Job Title:Safeguarding Children Secretary Band:3 Locality:Children Young People & Families Service Base:Health Team: Multi-Agency Safeguarding Hub (MASH) Responsible to: Danni Claffey: Safeguarding Children Administrative Manager 2. Job Purpose The role of Safeguarding Children Secretary is a specialised role within Livewell Southwest Health Team: MASH and is essential to the delivery of an effective, comprehensive and competent administration service which is child focussed, promoting good standards of service and effective interagency and partnership working relationships. 3. Scope and Range The Safeguarding Children Secretary will provide a comprehensive administration service for the Health Team: MASH and the wider Safeguarding Children Team when required co-ordinating their own workload, prioritising tasks and communicating capacity issues as and when they arise. The Safeguarding Children Secretary will lead administration projects, providing regular update reports and identifying risks to successful completion. Confidentiality will be maintained at all times. Organisational Structure Director of Governance/Executive Lead for Safeguarding Children Head of Service, CYPFS Services Named Nurse Child Protection, Safeguarding Children Team Safeguarding Advisor (Children), Health Team: MASH This role 4. Main Duties and Responsibilities Maintaining a comprehensive administration service and a secretarial service for the Health Team: MASH dealing with matters of a highly confidential and clinical nature. The administration service will include diary management, typing, scheduling meetings, and maintaining efficient information and document retrieval systems, both manual and electronic. This will include word processing of letters and reports from both dictation and manuscript and the creation and maintaining databases. Acting as first point of contact for the Health Team: MASH managing telephone calls, correspondence, and greeting visitors, answering enquiries and furnishing information to enquirers in an accurate, welcoming and confidential manner. To use own initiative in dealing with day-to-day operational issues as they arise, prioritising own workload and to exercise sound judgement in the need to escalate issues to clinical staff. Using judgement and discretion in dealing with sensitive issues, making prompt and appropriate initial responses, escalation to clinical staff as required. To develop and maintain accurate databases. Producing reports from the information, as required. Receiving, opening, logging and distributing mail and emails, responding where appropriate and directing / prioritising to assist in the efficiency of the service delivery. To undertake telephone and personal communication with a wide range of people including but not restricted to: People who use all health services in Plymouth Livewell Southwest Safeguarding Children Team Health service clinical and admin staff. Devon and Cornwall Police Livewell Southwest Adult Safeguarding Personnel Plymouth City Council Safeguarding Children Personnel Devon Clinical Commissioning Group Safeguarding Team. Safeguarding Leads Primary Care. Lead on administrative project work, being accountable for a successful outcome and escalating any constraints to such. An example includes the development of admin systems and processes to enable the smooth running of the administration element of the health safeguarding team. Follow and implement the PPN recording process. Escalate any concerns to the Safeguarding Advisor. Be confident and capable in accessing and inputting to a range of electronic patient identifiable databases, working flexibly, as necessary, to cover fluctuating demand on the service. To monitor the receipt of safeguarding children information from a range of agencies and inputting that to the relevant patient record if required. Updating clinicians as appropriate. To actively participate in own learning and development. Ensuring compliance with mandatory training and participating in annual appraisal. Any other reasonable duties commensurate with the role. 4.1. Responsibility for People Management Responsibility to support the induction of any new administration staff Scheduling appointments and meetings for the safeguarding advisors, ensuring appropriate and optimum time management. 5.0 Physical demands of the job Frequent sitting and standing, inputting at a keyboard for most of the day. Flexibility in undertaking hybrid working Concentration is required when inputting into systems, typing documents, making appointments and processing records with a need to ensure accuracy and compliance with record keeping policy. 6.0 Freedom to Act To operate with a high degree of discretion and autonomy in delivering the secretarial functions associated with safeguarding children practice in Livewell Southwest. 7.0 Equality and Diversity Be able to deliver on and to embed equality and diversity values into service delivery, and work activities within the service area. 8.0 Review of this Job Description This job description is intended as an outline indicator of general areas of activity and will be amended in the light of the changing needs of the organisation. It will be reviewed in conjunction with the post holder on an annual basis 9.0 Additional information for the post 9.1 Responsibility for implementation of policy and/or service developments The Safeguarding Children Secretary is required to comply with all relevant policies and procedures pertinent to their post. Current versions can be found on Healthnet or via your manager. The areas listed below are those Livewell Southwest currently places particular emphasis on. Failure to follow correct policies and procedures may result in disciplinary action. 9.2 Safeguarding Children and Adults All employees have a duty to safeguard and promote the welfare of children and adults and are required to act in such a way that at all times safeguards their health and wellbeing. Familiarisation with and adherence to national and local safeguarding adults and childrens policies is an essential requirement upon all employees. Livewell Southwest has specific safeguarding policies and in addition, employees also have a responsibility to practice and work within the multi-agency policies developed by the Safeguarding Adults Board and the Safeguarding Children Partnership. Staff are also required to participate in related mandatory/statutory training. 9.3 Health and Safety at Work: You must co-operate with those in authority and others in meeting the statutory requirements and in following policies and procedures. A copy of the Health and Safety Policy is available from the Healthnet or from the Risk Management Department. You are reminded that in accordance with the Health and Safety at Work Act 1974 you have a duty to take reasonable care to avoid injury to yourself and to others affected by your work activities. You will be notified where your post carries a requirement for immunisation. You may be required to be able to undertake physical intervention training and participate in physical intervention as part of a physical intervention team and BLS 9.4 Infection Control: Livewell Southwest (CIC) is determined to eradicate healthcare-acquired infection and puts a great deal of emphasis on the responsibility of all staff to ensure their own personal and others compliance with Infection Control (including Hand Washing) Policies. All staff must comply with infection control policies and guidance, attend relevant updates and report issues of concern to their immediate line manager (if no action or explanation received, then it is the individuals responsibility to escalate their concerns to the Director of Operations or Chief Executives Office). 9.5 Risk Management: In Accordance with the Risk Management Strategy, employees will participate, whenever required, with the risk management process. They will support line managers by attending mandatory and statutory training, completing incident/accident forms for every adverse event or near miss that occurs, report all defects and complaints, and communicate any dangerous situation to individuals potentially at risk. 9.6 Sustainability and climate change: All staff are expected to take responsibility for the reduction of carbon emissions within their area of the organization. This may relate to reducing energy consumption, making low carbon travel choices, consideration of goods and services being purchased, and waste reduction. 9.7 Other: This Job Description is not exhaustive and may change as the post develops, but such change will not take place without consultation between the post holder and his/her manager. Job descriptions should be reviewed at least annually at the appraisal meeting. The Working Time Regulations apply to all employees of Livewell Southwest. In particular Livewell Southwest (CIC) will not permit staff in all employments to work more than 48 hours in any one week except where there are exceptional service needs where an absolute limit of averaging over a reference period of 17 weeks would apply.

1. Job Details Job Title:Safeguarding Children Secretary Band:3 Locality:Children Young People & Families Service Base:Health Team: Multi-Agency Safeguarding Hub (MASH) Responsible to: Danni Claffey: Safeguarding Children Administrative Manager 2. Job Purpose The role of Safeguarding Children Secretary is a specialised role within Livewell Southwest Health Team: MASH and is essential to the delivery of an effective, comprehensive and competent administration service which is child focussed, promoting good standards of service and effective interagency and partnership working relationships. 3. Scope and Range The Safeguarding Children Secretary will provide a comprehensive administration service for the Health Team: MASH and the wider Safeguarding Children Team when required co-ordinating their own workload, prioritising tasks and communicating capacity issues as and when they arise. The Safeguarding Children Secretary will lead administration projects, providing regular update reports and identifying risks to successful completion. Confidentiality will be maintained at all times. Organisational Structure Director of Governance/Executive Lead for Safeguarding Children Head of Service, CYPFS Services Named Nurse Child Protection, Safeguarding Children Team Safeguarding Advisor (Children), Health Team: MASH This role 4. Main Duties and Responsibilities Maintaining a comprehensive administration service and a secretarial service for the Health Team: MASH dealing with matters of a highly confidential and clinical nature. The administration service will include diary management, typing, scheduling meetings, and maintaining efficient information and document retrieval systems, both manual and electronic. This will include word processing of letters and reports from both dictation and manuscript and the creation and maintaining databases. Acting as first point of contact for the Health Team: MASH managing telephone calls, correspondence, and greeting visitors, answering enquiries and furnishing information to enquirers in an accurate, welcoming and confidential manner. To use own initiative in dealing with day-to-day operational issues as they arise, prioritising own workload and to exercise sound judgement in the need to escalate issues to clinical staff. Using judgement and discretion in dealing with sensitive issues, making prompt and appropriate initial responses, escalation to clinical staff as required. To develop and maintain accurate databases. Producing reports from the information, as required. Receiving, opening, logging and distributing mail and emails, responding where appropriate and directing / prioritising to assist in the efficiency of the service delivery. To undertake telephone and personal communication with a wide range of people including but not restricted to: People who use all health services in Plymouth Livewell Southwest Safeguarding Children Team Health service clinical and admin staff. Devon and Cornwall Police Livewell Southwest Adult Safeguarding Personnel Plymouth City Council Safeguarding Children Personnel Devon Clinical Commissioning Group Safeguarding Team. Safeguarding Leads Primary Care. Lead on administrative project work, being accountable for a successful outcome and escalating any constraints to such. An example includes the development of admin systems and processes to enable the smooth running of the administration element of the health safeguarding team. Follow and implement the PPN recording process. Escalate any concerns to the Safeguarding Advisor. Be confident and capable in accessing and inputting to a range of electronic patient identifiable databases, working flexibly, as necessary, to cover fluctuating demand on the service. To monitor the receipt of safeguarding children information from a range of agencies and inputting that to the relevant patient record if required. Updating clinicians as appropriate. To actively participate in own learning and development. Ensuring compliance with mandatory training and participating in annual appraisal. Any other reasonable duties commensurate with the role. 4.1. Responsibility for People Management Responsibility to support the induction of any new administration staff Scheduling appointments and meetings for the safeguarding advisors, ensuring appropriate and optimum time management. 5.0 Physical demands of the job Frequent sitting and standing, inputting at a keyboard for most of the day. Flexibility in undertaking hybrid working Concentration is required when inputting into systems, typing documents, making appointments and processing records with a need to ensure accuracy and compliance with record keeping policy. 6.0 Freedom to Act To operate with a high degree of discretion and autonomy in delivering the secretarial functions associated with safeguarding children practice in Livewell Southwest. 7.0 Equality and Diversity Be able to deliver on and to embed equality and diversity values into service delivery, and work activities within the service area. 8.0 Review of this Job Description This job description is intended as an outline indicator of general areas of activity and will be amended in the light of the changing needs of the organisation. It will be reviewed in conjunction with the post holder on an annual basis 9.0 Additional information for the post 9.1 Responsibility for implementation of policy and/or service developments The Safeguarding Children Secretary is required to comply with all relevant policies and procedures pertinent to their post. Current versions can be found on Healthnet or via your manager. The areas listed below are those Livewell Southwest currently places particular emphasis on. Failure to follow correct policies and procedures may result in disciplinary action. 9.2 Safeguarding Children and Adults All employees have a duty to safeguard and promote the welfare of children and adults and are required to act in such a way that at all times safeguards their health and wellbeing. Familiarisation with and adherence to national and local safeguarding adults and childrens policies is an essential requirement upon all employees. Livewell Southwest has specific safeguarding policies and in addition, employees also have a responsibility to practice and work within the multi-agency policies developed by the Safeguarding Adults Board and the Safeguarding Children Partnership. Staff are also required to participate in related mandatory/statutory training. 9.3 Health and Safety at Work: You must co-operate with those in authority and others in meeting the statutory requirements and in following policies and procedures. A copy of the Health and Safety Policy is available from the Healthnet or from the Risk Management Department. You are reminded that in accordance with the Health and Safety at Work Act 1974 you have a duty to take reasonable care to avoid injury to yourself and to others affected by your work activities. You will be notified where your post carries a requirement for immunisation. You may be required to be able to undertake physical intervention training and participate in physical intervention as part of a physical intervention team and BLS 9.4 Infection Control: Livewell Southwest (CIC) is determined to eradicate healthcare-acquired infection and puts a great deal of emphasis on the responsibility of all staff to ensure their own personal and others compliance with Infection Control (including Hand Washing) Policies. All staff must comply with infection control policies and guidance, attend relevant updates and report issues of concern to their immediate line manager (if no action or explanation received, then it is the individuals responsibility to escalate their concerns to the Director of Operations or Chief Executives Office). 9.5 Risk Management: In Accordance with the Risk Management Strategy, employees will participate, whenever required, with the risk management process. They will support line managers by attending mandatory and statutory training, completing incident/accident forms for every adverse event or near miss that occurs, report all defects and complaints, and communicate any dangerous situation to individuals potentially at risk. 9.6 Sustainability and climate change: All staff are expected to take responsibility for the reduction of carbon emissions within their area of the organization. This may relate to reducing energy consumption, making low carbon travel choices, consideration of goods and services being purchased, and waste reduction. 9.7 Other: This Job Description is not exhaustive and may change as the post develops, but such change will not take place without consultation between the post holder and his/her manager. Job descriptions should be reviewed at least annually at the appraisal meeting. The Working Time Regulations apply to all employees of Livewell Southwest. In particular Livewell Southwest (CIC) will not permit staff in all employments to work more than 48 hours in any one week except where there are exceptional service needs where an absolute limit of averaging over a reference period of 17 weeks would apply.

Responsible for the full secretarial and administrative service to the consultant(s) and his/her medical team (where appropriate) Take appropriate action with regard to telephone calls from parents/carers of patients, GPs and other agencies using initiative, within broad guidelines outlined by the consultant(s)/directorate manager Ensure accurate messages are taken for consultant(s) team and delivered in timely manner Prioritise own workload Manage Outpatient and Diagnostic Patient Target Lists (PTLs Maintain an up-to-date diary for the clinical team, liaising with external and internal contacts and organisations as necessary Sorting and dealing with all correspondence and keeping a satisfactory record and filing system to ensure swift retrieval of information Provide administrative support to consultant(s) in respect of work relating to Royal Colleges, teaching, research, NHS medical reports, charities and publications, including organising meetings, agendas and minutes Assist with the improvement and presentation of data collection using appropriate computer software to achieve effective results Ensure effective communication with all members of a multi-disciplinary team Undertake routine office duties including note tracing, photocopying, faxing, filing of correspondence and results and maintenance of records when required Be versatile and adaptable to the demands of the team. Work without supervision and take the initiative as and when required Notify relevant staff to ensure that consultant(s) and team leave is taken into consideration in the planning of in-patient and/or out-patient care and instruct absences to relevant parties Provide support in respect of consultants clinical audit responsibilities Ensure comprehensive working knowledge of iPMS as commensurate with role Obtain patient test results using PATH/WebPACS/CRIS system at consultant(s)/team request Ensure all hospital case notes are traced into and out of the department accurately on iPMS To obtain hospital case notes from both within the Trust and outside Trusts when required by the consultant(s) and/or team To arrange for copies of scans/X-rays/angios to forward to other Trusts and hospitals Have a working knowledge of in-patient and out-patient waiting lists within the framework of the Waiting List Management Policy (MGN4) and undertake patient pathway management when required Required to cover service line medical secretary colleagues during times of absence or increased workload as requested by line manager To carry out any other clerical duties as determined by the line manager.

PRIMARY DUTIES & AREAS OF RESPONSIBILITY 1. Following the introduction of voice recognition technology and Medisoft, to take responsibility for clinic admin preparation and distribution in a timely and effective manner. 2. Responsible for the full secretarial and administrative service to the consultant(s) and their medical team (as appropriate). 3. Prioritise own workload. 4. Ensure accurate messages are taken for consultant(s) team and delivered in a timely manner. 5. Undertake routine office duties including note tracing, photocopying, and filing of correspondence and results and maintenance of records as required. 6. Be versatile and adaptable to the demands of the team. Work without supervision and take the initiative as and when required. 7. Ensure all hospital case notes are traced into and out of the department accurately on IPM. Obtain/forward case notes to/from other Trusts as and when required. 8. Be responsible for dealing with all correspondence by keeping a satisfactory record/filing system and ensure all clinic typing is held on the shared drive appropriately named and in the correct folder. 9. Collate results with patient casenotes, ensuring that they are seen and actioned promptly by the relevant clinician. 10. Take appropriate actions with regard to telephone calls from patients, GPs and other agencies using initiative, within Trust guidelines. 11. Maintain an up to date diary for the Consultants/team. Inform relevant staff of cancelled and reduced theatre and outpatient sessions due to Consultant leave, junior doctors leave, on-call commitments, CME, Audit and Directorate meetings etc. 12. Ensure effective communication with all members of the team. 13. Provide support in respect of consultants clinical audit responsibilities. 14. Ensure outpatient referrals are managed in accordance with the Trusts Waiting List Policy. 15. Required to cover for other colleagues during annual leave/sickness or peak workloads. 16. Ensure that clinic follow up administration is actioned as appropriate, i.e. outpatient appointments, investigations, add patients to waiting list as appropriate and internal referrals to other Consultants/departments. 17. Ensure timely typing and despatch of outpatient letters to GPs in accordance with Trust policy. 18. Obtain results ensuring that Consultant /or Medical team see them and action in a timely manner. 19. Ensure that all results, reports and letters are actioned in accordance with Trust Policy and filed accurately in medical notes. 20. Provide other secretarial assistance to the team as required, typing up correspondence, references for junior staff and administration and maintain filing system of this correspondence. 21. Ensure Choose and Book referrals are processed in line with Trust Policy. 22. Be responsible for liaising with the peripheral hospitals, admin and clinical teams to ensure all patients seen by the Consultants are registered on IPM and treated in a timely manner. 23. Supervise the training of support staff. 24. The post holder will undertake any other duties commensurate with the role and grade for this post.

What skills and experience we're looking for

Job Summary

The governors would like to appoint an administrator to support a busy office and take responsibility for some of the school's organisational functions.

This would be the ideal job for a candidate who would like to develop their skills in finance, administration and work in a school environment, term time only.

Responsibilities and Duties

The successful candidate will need to be confident in the following areas:

• Good knowledge of word processing and excel skills and experience of organizing and office online systems.
• Excellent communication and interpersonal skills.
• Ability to organize personnel administrative policies and procedures.
• Understanding of computerized records (SIMS), computer literacy, attention to detail and the ability to be flexible and cope under pressure.
• Knowledge of GDPR.
• Knowledge of setting up and maintaining administration of computer systems.
• Contribute to the other all ethos of the school

Qualifications and Skills

• NVQ II Business and Administration or equivalent qualification.

• GCSE grade A*-C (9-4) or equivalent in Maths and English

• Up to date knowledge of general computer packages and office equipment, eg. Microsoft Office, photocopier, fax, shredder, telephones etc.

What the school offers its staff

• Continuing professional development and training
• Opportunities for collaboration across the Federation
• A welcoming environment, where everyone is valued

Commitment to safeguarding

Our school is committed to safeguarding our pupils and we ensure that all staff within the organisation complete a full DBS and complete vetting and barring procedures.

Monitor and run virtual ward email inbox Receive referrals in conjunction with clinical team Consult Virtual ward clinical team if there are discrepancies in referrals Register/ manage/ discharge patients on patient management systems required for virtual ward. Invite new patients for clinical outpatient sessions in conjunction with booking rules and guidelines. Book follow-up appointments that have been requested when instructed to do so by the virtual ward team, using appropriate guidelines, e.g. bloods Liaise with community Coordinator re face to face follow ups, Intravenous capacity. Telephone patients/ relatives/ carers as required. Take appropriate actions when clinic capacity alters, e.g. cancellations, over-bookings etc. Notify appropriate staff members of changes/cancellations to clinics. Work within the framework of the Trusts Waiting List Policy and AGN (Admin Guidance notes) notes notifying the line manager of relevant issues in a timely manner Priorities own workload including the overseeing of clinics, discharge letters, medical reports, documents and ensuring that any outward documentation is sent to the correct place. Follow up diagnostic results including scans. Assist with the improvement and presentation of data collection using appropriate computer software to achieve effective results. Update and report datasheet during absence / leave. Provide support in respect of clinical audit responsibilities. Maintaining comprehensive knowledge of computer systems and sharing knowledge of this with other team members. Manage performance reports received from Management Team. Amend detail as appropriate or inform them of any problems or queries. Receive and deal with confidential telephone enquiries from patients. Be able to handle patient complaints. Follow procedures for: requesting case notes & raising thin files, organizing contents of case notes, requesting/amending transport bookings, requesting and printing of patient documentation. Ensure all case notes/thin files arriving into and departing from the department are traced on iPMS. To take an active role in training and mentoring other staff members as requested. Cover opposing areas if requested by line manager. Place appropriate stock and non-stock orders at the request of virtual ward team. Assist in ensure staff appraisals and staff mandatory training are up to date and conducted in a timely manner. To assist in the recruitment and selection process Cover colleagues during times of absence or increased workload as requested. Assist in maintenance of overall management of the Rota Assist with the management of the ward clerks leave requests using Health Roster system or its alternative Assist with the management of sickness according to the Trust Sickness Policy Work closely with the virtual ward management team Carry out any other clerical duties as determined by the virtual ward. COMMUNICATIONS & WORKING RELATIONSHIPS Receive and deal with confidential telephone enquiries from patients. Be able to handle patient complaints. Liaise with various departments and professionals within the hospital and outside agencies via verbal and written communication. To be a team member within the office and able to multi skill within the various areas. To work closely with other admin and clerical staff within the division. To comply with all infection control policies and guidance, attend relevant updates and report issues of concern to their line manager. PLEASE SEE JD FOR FULL PRIMARY DUTIES AND AREAS OF RESPONSIBILITY

Provide clerical support to the consultant and medical staff as required. Take appropriate action with regards to telephone calls from patients, GPs and other agencies using initiative, some of which require analysis, and guidance from the pathway coordinators, where needed. To trace notes to the patients next appointment (within the Trust and outside Trusts) efficiently or to trace them back to Bush Park in the appropriate manner. To arrange for copies of clinic letters to be forwarded to Surgeries or departments in an orderly and efficient manner. Frequent requirement for concentration where the work pattern is not predictable Maintain an efficient filing system for easy retrieval of documents. Required to cover Mayflower ward during ward clerk absence and other areas of the Medicine cluster during annual leave/sickness and adapt to their work place and individual differential layouts. To maintain confidentiality at all times and adhere to other Trust policies and procedures and implement any changes to the daily routine. Proactively support and enhance the continual quality initiative ensuring a quality first approach to all aspects of work. To provide non-clinical advice to patients and relatives regarding admission and appointment details. Prioritise own workload meeting requirements of pathway coordinators and clinical admin manager Liaise; report, document and present data collected using appropriate computer software to achieve effective results. Sorting and dealing with all correspondence i.e. internal/external post including faxes. Emails and results and filing system. To support the renal admin team and CKD (chronic kidney disease) team with daily tasks Regular exposure to distressing/emotional circumstances i.e. typing letter of distressing nature, dealing with distressed patients over the telephone. To maintain on orderly office Use of VitalData, iPM and other trust software needed for patient care

To work as part of the administration team within Endoscopy providing and efficient and timely clerical service To assist in the day to day functionality of the Endoscopy office, including the booking of patients chronologically from the PTL waiting list To answer the telephone, dealing with enquiries whenever possible and at other times taking accurate messages and forwarding as appropriate. This includes discussing appointment details, preparation and medication with patients when appropriate. Working as part of the clerical team delivering partial booking for all patients who require endoscopy appointments. Working as part of the clerical team in order to deliver clerical pre-assessment to the patients prior to their appointments. To ensure that 2ww patients are booked in a timely fashion ensuring that the department achieves the Government targets, reporting any problems to the Office Manager. Keep all outpatient lists booked to full capacity in order to achieve best practice. To provide cover when other clerical staff are on leave. To check Endosoft reports ensuring that all patients who require a follow up appointment are appropriately booked. To respond to the changing needs of the department on a daily basis by providing a flexible approach to the working day, maintaining the existing excellent standard of service and continuing promotion of good working relationships.

Legal Secretary (Family Law)

Location: Plymouth, Devon

Salary: Minimum £18,500 + Excellent Benefits

Job Type: Full-Time, Monday - Friday

The Client:

Our client is a well-established law firm, specialising in family law, property law, wills & probate, and dispute resolution services.

The Role:

As a Legal Secretary in a family law department, you will be supporting cases involving divorce, cohabitation disputes, financial remedies, and public and private law children disputes.

Requirements:

- Previously worked as Legal Assistant, Legal Secretary, Legal Administrator or in a similar role.

- At least 1 year of secretarial experience.

- Skilled in IT (Word, Excel and Outlook).

- Strong administrative and accurate audio typing skills.

- Exceptional verbal and written communication skills.

- Right to work in the UK.

Benefits:

- Competitive salary

- Life insurance

- Health & wellbeing programme

Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

Keywords:Family Legal Secretary, Legal Secretary, Legal Assistant, Legal administrator, Family law, Legal

The post holder will participate in interview panels for specified jobs. Assist in the training of newly appointed secretarial/administrative staff and supporting them during their assimilation. Assist in maintenance of stock control and security of stock Observe a personal duty of care when using equipment and resources Maintaining a safe environment in accordance with Health and Safety Policies The post holder will have the ability to plan and prioritise their own workload on a day-to-day basis. To maintain the electronic diaries for CMHS Cumberland doctors, organise appointments and the allocation of their time to reflect priorities and demands of their workloads. To organise meetings including Case Conferences, meetings, Risk Management meetings, Care Planning meetings and provide all administrative duties associated with these meetings, including sending invitations, distribution of agenda, associated paperwork, take and transcribe minutes and follow up action points. To organise appointments as appropriate, liaising with patients, patient family members and other services. Liaise with MDT to arrange assessments etc as directed by the Consultant. Provide administration support including recording details on SystmOne, invoicing and monitoring payments received. Administrative support for Consultants appraisal including MAG. Arrange medical student placements and feedback sessions as appropriate. Arrange teaching sessions etc for Consultant as appropriate. The post holder will have knowledge of medical terminology. The post holder will have the knowledge and experience to deal with difficult enquiries and situations. Collate data for Out of Area patients and produce statistical reports to provide data for locality manager. The post holder will maintain accurate, timely electronic records and ensure that they are kept safely in accordance with Livewell Southwest polices, including the Data Protection Act (1998) and the Livewell Southwest Confidentiality Policy. To work collaboratively with other secretaries/administration staff for both Avon House and Cumberland mental health service, including taking telephone calls, supporting colleagues during periods of high demand ensuring the team runs smoothly. To receive incoming mail, telephone calls and initiate action as required Assist with Medical staff regarding annual leave etc liaising with Medical staffing team. Liaise with senior medics regarding on-call swaps and leave cover Accurate audio transcription of various documents including patient letters, assessments, discharge summaries and psychiatric reports in preparation for Tribunal Hearings, ensuring deadlines are met. Attend weekly ward round MDT with the Consultants and multi-disciplinary team, taking notes and following up action plans as appropriate. To maintain sensitive and confidential information and filing systems. To maintain, at all times, the highest level of confidentiality in respect of information concerning the Livewell Southwest or any of its staff or patients. The post holder will be able to provide non-clinical advice and information with regards to appointments and visitors to the unit. The post holder will undertake surveys/audits as required including staff surveys. The post holder will liaise with patients, other professionals and agencies to organise various meetings including Care Planning, Aftercare, Risk Management and Discharge Planning. Due to the urgency of some of these meetings are arranged at short-notice, requiring re-organisation of diaries to ensure service user needs are met. The post holder must demonstrate a positive attitude to patients, treating patients and their families with dignity and respect. The post holder will be required to have an excellent knowledge of risk factors and be able to make judgements about client and staff safety and raise concerns with senior staff The post holder will ensure compliance with contractual and related quality standards, including acknowledgement of referrals and production of written correspondence with referrers. The post holder will comply with all appropriate National, Livewell Southwest and local polices and protocols. These include Health and Safety, Fire Procedures and Confidentiality. To know how to report accidents and incidents and to do so promptly. The post holder will behave in a manner that does not bring the Team or Livewell Southwest into disrepute. The post holder will ensure that professional boundaries are always adhered to. The post holder will actively participate in line management supervision with a senior member of the Team. The post holder will actively participate in the Livewell Southwest appraisal system. The post holder will participate in team meetings. The post holder will carry out other duties commensurate with the position as required. The post holder will be responsible for updating Knowledge and Skills, including Livewell Southwest mandatory training. The post holder will identify new ways of working and make changes to own work, when agreed, to improve service. The post holder will liaise with GPs, Solicitors, Police, Social Workers, ward staff, other teams, multi-agency professionals, probation officers, patients and relatives, management, medical staff in other specialities and professional staff in other departments. The post holder will provide and receive confidential, complex and sensitive information, orally, in writing or electronically, within the boundaries of confidentiality. At times the information can be distressing. The post holder will be expected to answer calls from service users, gain information and re-direct the call to the required health professional. To provide a communication link when the Consultant or associated Doctors are out of the office and pass all urgent and important issues on to the correct person. Competent advanced keyboard skills including audio typing. There is a frequent requirement for concentration required for dealing with various complicated medical documents and correspondence with frequent interruptions. There is a frequent requirement for concentration required when typing reports, letters etc of complicated nature with frequent interruptions. There is a frequent requirement for sitting in a restricted position, maintaining correct posture, when sitting at desks; for example when (audio) typing or taking detailed minutes of meetings. The post holder will carry any deliveries in a safe manner, in accordance with the organisations manual handling policy.

Meet & Greet Officer, Customer Service Team

Location: Plymouth PL4 9LT

Hourly rate: £12.84ph

Contract: Temporary, 6 month assignment, Monday - Friday between the hours of 08:00 and 18:00

Fully office based

The position requires a corporate uniform to be worn by all.

You must hold a valid passport and must have lived in the UK for longer than 5 years. You can apply for the role with your CV. This role requires a security clearance that we will process for you, if successful.

Brook Street in partnership with the Home Office has a fantastic opportunity to join their existing team of Meet & Greet Officers. You will be providing appropriate support, meeting and interacting with customers, arrange meeting rooms, taking customers to interviews, scanning documents and liaising with other units. The role will have an element of administrative support when required. Why work with us?

· The opportunity to join and work in the public sector

· Exposure to a work with a range of roles within the Customer Service Team

· We will help you to build experience, resilience, and networks to support your career

Skills needed:

· Ability to deliver high quality outputs in line with Operational Targets

· Demonstrate communication skills and possess a sound knowledge of equality and an appreciation of cultural differences

· Have proficient use of Microsoft Office (Outlook, Word, PowerPoint, and Excel) with the ability to build and maintain spreadsheets to collate information

· Ability to manage mailboxes and respond to email queries

· Be comfortable working in a fast-paced changing environment while providing quality output and adhering to performance targets

· Be able to complete tasks in both a confidential and sensitive manner

Additional skills:

• Confidence and resilience to support customers that display behaviours linked to experiences of trauma.
• Willingness to be trained in Personal Safety to level 2, a medical declaration is required to register on the course.
• Willingness to undertake a DBS check.

If you feel that you have the necessary skills for this role, apply now. We are committed to promoting a diverse and inclusive community - as place where we can all be ourselves and succeed on merit. In line with our Diversity and Inclusion policy, we welcome applications from all suitably qualified or experienced people regardless of age, gender, ethnicity or disability. Brook Street, part of ManpowerGroup, is a Disability Confident Employer.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

General admin: Answering the telephone, responding to emails, photocopying, stationery ordering and monitoring, organising meetings. Organising team diaries, including the Director of Improvements. Support the Improvement Facilitator with the coordination of Team Away days. Administer the teams WhatsApp group. Manage the teams shared mailbox. Manage the bookings for the ground floor meeting room. Support the Improvement Facilitator with the 6S methodology management within the Quality Academy office. Electronic systems: Accessing and updating of information via the internal NHS systems. Improvement, Marketing and Communications: Support the Improvement Facilitator with the coordination and planning of the People First training programmes that the team deliver including tasks such as; room bookings, organising refreshments, preparing packs and resources. Support the whole process of designing, creating, printing and distribution of engagement & marketing/ promotional literature including the teams Lightbulb Moments Newsletter and People First posters. Support the use of social media accounts accurately and creatively using inviting language and work with the wider team to identify stories to publicise. Support the development & increase participation of online engagement (Twitter, Microsoft Teams, Zoom, Webinars, YouTube, and the team webpage). Support the smooth running of the Quality Academy monthly People First virtual Report Out session assisting the Improvement Facilitator with coordination of the sessions as well as the sharing of slides during and sharing the recording of the session on the team YouTube account afterwards. Support completing the feedback loop, using analytical skills to conduct post-event follow-up, reporting and analysis to measure effectiveness of the services that the wider team deliver. To provide support in ensuring that the department complies with all Trust policies & in monitoring compliance across the directorate, as a whole. These duties to include the (but not exclusively) the following duties: Administration of the sickness/absence/ annual leave records. Ensure that risks are managed in accordance with Trust procedures. Ensure that all personnel files are managed in accordance with Trust procedures. Continuing Development To maintain personal and professional development to meet the changing demands of the post this may require undertaking qualifications that are not already specified. To keep knowledge current on relevant Acts and Trust policies in relation to Data Protection, Confidentiality, Freedom of Information, etc Any other duties as required by the Department Standard Work Development To support the development and implementation of office Standard Work to help ensure all Quality Academy colleagues are executing tasks following the same rules and processes. Support the wider team with the development and distribution of Standard Work to assist teams across the wider Trust when required.

To deal with referrals to the physiotherapy department- to ensure appointments are offered as quickly as possible and when necessary refer to clinical staff in order to prioritise. To be responsible for the administration of the outpatient appointment system for physiotherapy, including booking appointments, transport and recording information on the TIARA Management Information system

To deal with referrals to the physiotherapy department- to ensure appointments are offered as quickly as possible and when necessary refer to clinical staff in order to prioritise. To be responsible for the administration of the outpatient appointment system for physiotherapy, including booking appointments, transport and recording information on the TIARA Management Information system