Total 72 Administrative / Clerical job vacancies in Northampton, Northamptonshire, NN1 5DR

Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.

Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently.

The Role:
We are recruiting for an exciting Administrator position (Temp), part of the Her Majesty`s Courts and Tribunals Service admin team. This is an excellent opportunity to work within the Public Sector and provide an essential service that has a diverse organisation with a wide variety.

You will deliver a wide range of admin work; you`ll be contributing towards helping create a more effective, less costly and more responsive justice system for everyone. This includes supporting administration, supporting our independent judiciary and driving improvements across several courts and tribunals in Northampton.

Please Note: You will be working 37 hours per week, Monday - Friday, with a pay rate of £11.88.

These are temporary contracts with a possibility of an extension.

What will be your primary responsibilities?

" Preparing papers and files for court, tribunals, hearings and meetings.
" Producing court/tribunal documents.
" General photocopying and filing.
" Creating and updating records on in-house computer system and data input.
" Post opening and dispatch.
" Booking, preparing and organising meeting rooms, supporting training courses and other group activities.
" Preparing meeting agenda, joining instructions, handouts etc.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.?
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest?and state the role that you are interested in.?We are?committed to engaging with you.??
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Provide general administrative services as required by the department. Locate medical notes within a department or request them from other locations. Filling/scanning letters and reports in medical notes promptly and cross reference whenever necessary and general office filing. Photocopying, scanning and posting documentation. Dealing with the incoming and outgoing post daily, manually and on PCS. Ordering stationery via EPROC. Checking blood results on ICE. Deal with telephone enquiries within agreed limits and take appropriate actions. Be point of contact for visitors to the department. Liaise with other hospital departments, GP and other health care agencies when required. Always adhere to Trust policies and procedures. Undertake training and mentoring of staff as required. Participate in the collection of complex data for service monitoring and audit activities. Be compliant with Trust arrangements for continuing professional development. Other adhoc duties requested by admin team.

Provide a comprehensive clinical secretarial service to the Clinical Team to enable them to carry out their duties in an effective and efficient manner and ensure efficiency in patient care. To type correspondence and material from dictation, audio or manuscript as required for the Clinical Team, i.e. outpatient clinic letters, discharge summaries, references, minutes of meetings, rotas, etc. Deal with telephone and face to face enquiries from patients, relatives, carers and all staff groups providing information, directing and prioritising queries as appropriate, to ensure efficiency and effectiveness of service delivery. Provide the focal point of communication for all medical, professional and allied medical staff, both within this Trust and with external organisations, and patients, using judgment to facilitate a successful outcome of all enquiries. Deal with concerned patients/relatives with tact, patience and discretion, especially when conveying sensitive information. On receipt of test/investigation results, retrieve relevant patient notes and alert the Clinical Teams of any urgent or abnormal test results ensuring that relevant action is taken. Ensure confidentiality is maintained in all communications and that documents and other sensitive information are secure at all times. Contribute to the development of the Directorate, maintain close cooperation and liaison with team members and support the efficient functioning of the Trust as a whole, as required.Liaise with other hospital departments, GPs and other health care agencies when required. Assist and help colleagues when the need arises. Assist the coordination of Clinical Teams diaries to ensure effective time management. Maximise the use of innovative IT systems. Supporting the management and validation of routine and 2ww pathways. Provide cross-cover within administration team during absence and follow relevant organisational policies such as notification of sickness absence and participation in individual appraisal.

Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.

Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently.

Full Time, 37 hours per week 08:30am - 5:30pm

This a short term temporary position until 31/03/2025 (with a possibility of extension) but one in which you would be able to gain valuable exposure/experience working within the Public Sector.

Pay rate : £11.44 per hour

We are currently recruiting Court Ushers within Northampton City centre.

What will be your primary responsibilities?

-You will balance usher and administrate duties, allowing you to work where needed.
-You will be an essential first point of contact for all the court users.
-There will be regular contact with the judiciary and assisting the administrative staff.
-You will meet members of the public, which may include vulnerable witnesses, and their legal representatives; prepare court /hearing rooms.

-Complete documentation, as well as ensuring the court runs efficiently.
-You will also carry out some general clerical work as required to support the work of HMCTS. Ushers work within a team with regular management support and are responsible for their own time.

Your skills and experience:

" Friendly and approachable manner with excellent customer service skills.
" Ability to multitask whilst working in a fast-paced environment.
" Good written and verbal communication skills.
" IT proficient with the ability to learn and adapt to different technologies and software packages.
" Excellent Organisational and time-keeping skills

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest?and state the role that you are interested in.?We are?committed to engaging with you.?

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Role and Responsibilities Normal routine clerical duties, e.g. filing, charting, making lists, completing forms. Answering telephone, taking messages and enquiries regarding patients condition after consultation with ward nursing staff. Operate patient administration computer system and ensure computer system is up to date at all times with details of all patients currently on the ward. Ensure all patient details on the computer are correct, including ethnic origin. To ensure that all patient discharges and transfer details are recorded on the computer as soon as possible after the event. To ensure that that all patient admission, transfer and discharge details are are recorded in a timely manner. Maintain an adequate supply of stock levels to maintain the smooth running of the ward. Be responsible for ensuring that case notes are available, maintain them in an orderly manner and return them appropriately after discharge letters are completed. Notify Next of Kin of patients admissions and (emergency) transfers if required by ward staff. Ensure that, once medical staff have completed discharge summaries and coding have taken their information, the notes are returned to medical records. Make arrangement for X-rays, ECG and other relevant procedures, when requested Take request forms to X-ray, Pathology and carry out other similar errands. Collect and deal with post appropriately. Any post for the Ward can be opened and dealt with (if in doubt, ask the nurse in charge). Any post marked with a staff members name should be in the staff mail tray. Post for the Ward Manager should be put in the unit office on the desk. Obtain relevant personal information for nursing documentation and update details on the computer. Liaise with ward co-ordinator regarding all patients expected for admission. Any other ad-hoc duties as required by the ward manager. Policy and Service Development Responsibilities The post holder will be expected to supervise junior staff. Be actively involved in the induction of new staff. Accept personal responsibility for identifying their own learning needs and for maintaining their own professional development and mandatory training. Assist in the facilitating of a learning environment conducive to the acquisition of further knowledge and skills and be actively involved in the development of others. Promote and provide health education for patients and their carers/family. Professional Responsibilities To promote a professional and positive image of themselves and the Trust. Demonstrate a caring and supportive attitude towards their work colleagues. Other Information The post-holder may be required to carry out other relevant duties as required. The post-holder will adhere to the duties specified under the Staff Responsibilities of the NHS Constitution in their day to day work and behaviours. The post-holder will be expected to aspire to the Values of the Trust in their day to day work and behaviours in order to support the Trust in achieving its Vision. The post-holder will adhere to, at all times, any Professional, NHS Code of Conducts and legislation relevant for their area of work. The post-holder will make themselves familiar with, and adhere to, at all times, the policies and procedures of the Trust, and their area of work. The post-holder will be expected to work to any Corporate/Division/Directorate/Department objectives and standards in order toprovide an acceptable level of service. The post-holder will be expected to undertake training, including mandatory and role specific training, relevant to their role and ensure it is renewed as required.

Position Title: Personal Assistant
Location: Northampton, NN7 & NN5
Hourly Rate: £15.00
Hours Per Week:
Various hours available- Weekdays (Mon-Fri)- 7.30am-8.30am/ 4.30pm-7pm / 7pm-11pm.
Weekends (Sat-Sun)- 7am-7pm / 7pm-11pm. Hours can be negotiated upon interview.
Vacancy Type: Permanent
Job Reference: SOLOOJS

ABOUT THE ROLE
I am a young 18-year-old gentlemen who lives at home with my family. I have a condition called Lowe Syndrome with Fanconi Syndrome, which means that I have a number of complex needs including Epilepsy. I am nonverbal which can make communication difficult. I am looking for team of Personal Assistants with a caring, patient nature to join my team and get to know me, understanding my complex needs and ways of communicating as well as respecting my family homes. I live between my Mum & my Dad’s homes, where I have all of my care needs catered for at both addresses and you would be required to work at both addresses.
You will be supported to get to know my unique set of requirements, covering all aspects of personal and medical care supporting with PEG feeding, Respiratory needs, medication, epilepsy care, mobility and communication, as well as simply getting to know me at my own pace and supporting me to remain happy and safe.
You will be required to get to know myself and the team- through meetings, shadowing, and a bespoke training programme. You will receive all mandatory training and specialised training annually.
ABOUT YOU
You will need to be a calm, friendly and fun, flexible and unphased by my health needs and situations which you may need to support me with.
I require 2:1 evening support to ensure I remain safe and well throughout, supporting my overnight staff member with my bedtime routines and attending to my complex needs, understanding how to respond quickly and effectively to my seizure activity.
BENEFITS
In return for your dedication, you’ll receive a competitive rate of pay in addition to:
● 5.6 weeks holiday per year (pro-rata for part-time positions).
● Company pension scheme after 3 months’ service, subject to the scheme rules.
● Opportunity to join our Cash Back Health Plan, after successful completion of the probation period.
● Free training and development for all roles.
● Access to wellbeing and support tools.
● ‘Star of the Month’ rewards and ‘Long Service Awards’.

And so much more!


SAFER RECRUITMENT
All roles will be subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS) and are exempt from the provision of the Rehabilitation of Offenders Act 1974. As part of our Safer Recruitment practices, any offer of employment will be conditional pending receipt of two satisfactory references (see our Safer Recruitment Policy for more information).

SAFEGUARDING COMMITMENT
Solo Support Services recognises that everyone has the right to be safe from abuse and neglect. We will actively promote the safety, health and well-being of everyone in our care by fostering an honest, open, caring and supportive climate within the organisation. We believe that safeguarding is everyone’s responsibility.

HOW TO APPLY
If you are interested in applying for the position, please send a covering letter and your CV to office-west@solosupportservices.co.uk

We welcome applicants from diverse backgrounds and promote accessibility and inclusivity for all. Solo Support Services is committed to the recruitment and promotion of all on the basis of ability and suitability for the role irrespective of disability, race, gender, health, social class, sexual preference, marital status, nationality, religion, employment status or age. Our organisation is committed to treating your application fairly on these grounds.



Please be advised that decisions regarding applications and employment are made in conjunction with our client. Therefore, applications will be shared with them for consideration. We will anonymise all information provided to us to ensure your data is kept confidential prior to an offer of interview. You can view our privacy policy on our website: www.solosupportservices.co.uk/aboutus

To provide a comprehensive service to the Consultant and Speciality Team including nurse clinicians. Keep diary up to date, arrange appointments, and arrange travel and accommodation. Operate an effective bring forward system and filing system. Type dictation from audio transcription of clinical correspondence and documentation, ensuring all letter and workflow processes are adhered to and Standard Operating Procedures are followed. Type discharge summaries as appropriate Check against clinical letters to ensure appropriate follow up arrangements/investigations are in place. Rectify if not. To manage and maintain 18 week pathways including Tertiary Referrals to external Trusts and ensure these are completed on the PAS system. Keep track of referrals toensure patient is reviewed promptly. Check that follow up appointments are arranged in conjunction with Referral To Treat (RTT) patient pathway. Support Consultant in non-clinical activities/Clinical Director role by preparing presentation documents using relevant packages and arranging meetings, circulate agenda/supporting papers as appropriate, and taking minutes at meetings. Ensure appropriate personnel are informed of consultant annual/study leave. Amend clinic/theatre lists/forms appropriately. Keep Consultants informed of junior doctor leave could have an effect on the service. Manage on-call rotas in absence of Rota Co-ordinator when requested, ensuring that annual/study leave and sickness do not compromise the smooth running and the department. Liaise with Medical Staffing to arrange locum cover. If emergency need is requested by members of clinical team ensure this is covered accordingly liaising closely with Clinical Director. Preparation of departmental induction and teaching programme for junior doctors/students taking an active part in departmental induction. Arrange planned patient admission to Hospital liaising with the appropriate ward and admissions department. Ensure Consultants are up to date with mandatory training/appraisals and ensure information is updated on the system. Ensure sickness/absence and annual leave of clinical staff is reported on the system. Assist with the investigation and compilation of responses to complaints, helping to ensure this is done within the optimum deadlines set by the Trust. Work from initiative using own judgment, acquired knowledge and tact to deal with queries and resolve situations or referring to appropriate person. Deal with enquiries either on the telephone or face to face from patients, consultants, junior doctors and colleagues in an appropriate manner. Ensure all correspondence relating to patient care is acted upon in a timely manner and that investigations are signed by Consultants or team and are dealt with in accordance with Trust policy. Cross reference invoices against investigations completed at external sites. Prepare any claims for reimbursement for consultant activities. Accurate check of demographics using the Patient Administration System (PAS), including registration screen to check patient details are correct. Maintain effective track on inpatient referrals to ensue patient is reviewed promptly. Receive new referral letters and ensure they are dated and triaged in a timely manner. Liaise with appointments and patients to book appointments accordingly. Check monthly breach lists. Receive cash/cheque donations to Trust; provide receipt/letter of confirmation. Assist with audit/research data collection as required. Obtain information requested by Administration Services Manager as and when required. Be able to work as part of a team, promote effective flows in the department to cover leave to ensure office runs smoothly. Train new and junior members of the team within own work area as required by Administration Services Co-ordinator. General office duties including dealing with incoming and outgoing mail, e-mail, fax, photocopying. Participate in housekeeping of the office environment. Attend appropriate training and education sessions at the request of manager Work with co-ordinators to review working practices, ways of working and find solutions to problems. Implement policies and procedures for own areas. Order stationery for own areas when required. To work in a flexible manner in accordance with the Trust Policy. Any other duties required by Line Manager

Do you like making a difference? Do you have a keen eye for detail? Do you enjoy communicating with a wide range of people and dealing with complex cases? If you answered 'Yes,' we would love to hear from you.
The Role:
We are recruiting for an exciting Administrator position (Temp), part of the Her Majesty's Courts and Tribunals Service admin team. This is an excellent opportunity to work within the Public Sector and provide an essential service that has a diverse organisation with a wide variety.
You will deliver a wide range of admin work; you'll be contributing towards helping create a more effective, less costly and more responsive justice system for everyone. This includes supporting administration, supporting our independent judiciary and driving improvements across several courts and tribunals in Northampton.

Please Note: You will be working 37 hours per week, Monday - Friday, with a pay rate of £11.88. These are long-term contracts initially however they do look to extend.

What will be your primary responsibilities?
You will provide essential administrative support to the various court locations in Northampton. The role will involve, but not be limited to, you performing the following:

• Deal with written and verbal communications, including telephone, email, and letter enquiries.
• Complete administrative duties on an ad hoc basis and other grade-appropriate work, contributing to the whole team's work, involving collecting and delivering files and bundles
• Completing filing and post-room duties
• Operating office equipment
• Resulting, checking accuracy and completeness against guidelines or a proforma, e.g.
• Providing support to colleagues
• Creating and maintaining databases, lists, manuals
• Completing documents, including standard letters, forms, applications, orders, records, registers, statistics etc

To apply for this post, you will have:

• Competent in working in an administrative capacity
• Excellent written and speaking English communication to enable telephone and email communication.
• Ability to organise a busy workload to deliver effective results on time and meet changing and complex demands as required
• Experience doing a previous admin role is advantageous but not essential.
• Ability to work with very confidential and sensitive information
• Good IT skills - Demonstrable experience in using Outlook, Excel, and Word in an office environment
• Ability to work calmly and professionally under pressure.
• Strong work ethic and resilience

Benefits
In return for your demanding work and commitment, working for this organisation can offer you some fantastic benefits: -

• The opportunity to join and work in the public sector
• Learning and development opportunities to grow your career
• Competitive salary of £11.88 per hour (Paid weekly)
• Up 28 days per year (pro-rata) - You will also accrue holiday as you work.
• Wide variety of flexible benefits and working options to suit your lifestyle.
• Full training and induction

About Us
We recruit on behalf of some of the country's best-known organisations for roles across all industry sectors. We are located across 50+ high street locations, making hiring and job searching more personal. Our nationwide reach means we can engage with job seekers and employers in person, allowing us to tailor our approach to their unique requirements perfectly.
Apply
By applying today, you can kickstart our fantastic onboarding process, as well as the ability to develop professionally and gain experience with this incredible government organisation.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.?
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest?and state the role that you are interested in.?We are?committed to engaging with you.??
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

There are 6 x full time positions available for this post.
Hours are 9am - 5pm (Monday - Friday)

Due to the recent theatre expansion at Whiston Hospitals, we are looking to expand the Personal Medical Secretary teams within the following departments:
• General Surgery
• Trauma & Orthopaedics
• Burns & Plastics

Your preferred department will be discussed at interview.

Clinical Support Services at Whiston Hospital is looking to appoint Personal Medical Secretaries to provide a comprehensive service with the minimum of supervision. The successful applicant will be able to organise their own workload and co-ordinate workload activities with other Personal Medical Secretaries in the team. The successful candidates will be of a pleasant disposition, have excellent interpersonal skills and a friendly telephone manner.

To provide a comprehensive service to the Consultants and Specialty Teams with the minimum of supervision. Organise your workload and co-ordinate activities with other Medical Secretaries to ensure that an efficient service is provided. It is essential that you should exercise initiative commensurate with the role and it is vital that confidentiality is maintained at all times.

Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.

We strongly believe that the communities we serve should all have access to Five Star Patient Care.

Our Services:

Acute Care

Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.

Primary Care

Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.

Community Services

Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.

Specialist Regional Services

We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.

Achievements:
• Rated Outstanding by CQC Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme

KEY DUTIES
• To provide a comprehensive service to the Consultant and Speciality Team includingnurseclinicians.
• Keepdiaryuptodate,arrangeappointments,andarrangetravelandaccommodation.
• Operateaneffectivebringforwardsystemandfilingsystem.
• Type dictation from audio transcription of clinical correspondence and documentation,ensuring all letter and workflow processes are adhered to and Standard OperatingProceduresarefollowed.
• Typedischargesummariesasappropriate.
• Checkagainstclinicalletterstoensureappropriatefollowuparrangements/investigationsareinplace.Rectify ifnot.
• To manage and maintain 18-week pathways including Tertiary Referrals to externalTrustsandensurethesearecompletedonthePASsystem.Keeptrackofreferralstoensure patientisreviewedpromptly.Checkthatfollowsupappointmentsarearrangedinconjunctionwith Referral To Treat (RTT)patientpathway.
• SupportConsultantinnon-clinicalactivities/ClinicalDirectorrolebypreparingpresentation documents using relevant packages and arrangingmeetings, circulateagenda/supportingpapersasappropriate,andtakingminutes atmeetings.
• Ensure appropriate personnel are informed of consultant annual/study leave.Amendclinic/theatrelists/formsappropriately.KeepConsultantsinformedofjuniordoctorleavecouldhaveaneffect on the service.
• Manage on-call rotas in absence of Rota Co-ordinator when requested, ensuring thatannual/studyleaveandsicknessdonotcompromisethesmoothrunningandthedepartment.Liaise with Medical Staffing to arrange locum cover.If emergency need isrequestedbymembersofclinicalteamensurethisiscoveredaccordinglyliaisingcloselywithClinical Director.
• Preparationofdepartmentalinductionandteachingprogrammeforjuniordoctors/studentstaking anactivepart in departmentalinduction.
• Arrange planned patient admission to Hospital liaising with the appropriate ward andadmissionsdepartment.
• EnsureConsultantsareuptodatewithmandatorytraining/appraisalsandensureinformationisupdatedonthesystem.
• Ensuresickness/absenceandannualleaveofclinicalstaffisreportedonthe system.
• Assist with the investigation and compilation of responses to complaints, helping toensurethis is donewithin the optimumdeadlines set bytheTrust.
• Work from initiative using own judgment, acquired knowledge and tact to deal withqueriesandresolvesituations orreferringtoappropriateperson.
• Deal with enquiries either on the telephone or face to face from patients, consultants,juniordoctors and colleagues inanappropriatemanner.
• Ensure all correspondence relating to patient care is acted upon in a timely manner andthat investigations are signed by Consultants or team and are dealt with in accordancewith Trust policy.
• Cross reference invoices against investigations completed at external sites.Prepareanyclaims for reimbursement forconsultantactivities.
• AccuratecheckofdemographicsusingthePatientAdministrationSystem(PAS),including registration screen tocheck patientdetailsare correct.
• Maintaineffective trackoninpatientreferralstoensuepatientisreviewedpromptly.
• Receive new referral letters and ensure they are dated and triaged in a timely manner.Liaisewithappointmentsandpatientstobookappointmentsaccordingly.Checkmonthlybreach lists.
• Receivecash/chequedonationstoTrust;providereceipt/letterofconfirmation.
• Assistwithaudit/researchdatacollectionasrequired.
• ObtaininformationrequestedbyAdministrationServicesManagerasandwhenrequired.
• Be able to work as part of a team, promote effective flows in the department to coverleaveto ensureofficeruns smoothly.
• Trainnewandjunior membersof theteamwithinownworkareaasrequiredbyAdministrationServices Co-ordinator.
• General office duties including dealing with incoming and outgoing mail, e-mail, fax,photocopying.Participateinhousekeepingoftheofficeenvironment.
• Attendappropriatetrainingandeducationsessionsattherequestofmanager.
• Work with co-ordinators to review working practices, ways of working and find solutionsto problems.
• Implementpoliciesandproceduresforownareas.
• Orderstationeryforownareaswhenrequired.
• ToworkinaflexiblemannerinaccordancewiththeTrustPolicy.
• AnyotherdutiesrequiredbyLineManager


This advert closes on Sunday 27 Oct 2024

Proud member of the Disability Confident employer scheme

To provide an efficient and courteous reception service to patients, relative/carers, Medical Outpatients and the wider Trust. Deal with often complex telephone queries from patients, GPs, Consultants and the wider Trust which may use technical language/clinical terminology and to recognise when advise is required from more senior or clinical staff. To arrange appointments for patients in accordance with guidelines and Trust Access Policy, communicating with patients by telephone, giving details of the appointment and preparation in language appropriate to that patient. To demonstrate a high standard of customer care by being courteous and helpful at all times to patients, visitors and staff. To change/reschedule appointments at the request of patients or clinicians in line with Trust Access Policy. To communicate complex information regarding Medical Outpatients appointments and results to departments within the Trust and externally. To communicate with the IT Department to report faults/problems with the departments IT systems or interfaces often imparting complex or technical information. Liaise with the administration and clinical teams when booking appointments to ensure appointments are booked onto the appropriate lists. To input data and maintain the integrity of data held in the IT systems used within the Hospital Information System (CaMIS). To record all requests coming into the department in an accurate and timely manner using both electronic and manual systems. To implement manual procedures detailed in the departments disaster recovery and business continuity plans in the event of IT systems/network failure. To ensure all departmental targets and deadlines are achieved using initiative to book/move patients into appropriate appointment slots. Raising any potential problems to the attention of more senior staff. To assist with reception administration and update the relevant databases and patient information systems when required. To use advance keyboard and computer skills to accurately and rapidly input patient data into the Medical Outpatients and Hospital systems. To be actively involved in offering suggestions for service improvements and to help support and implement any changes necessary. To book interpreters and transport in accordance with Trust protocol. To support in training of Medical Outpatients and other Trust staff and train new admin staff as required on all departmental administrative systems. To prepare medical notes for outpatient clinics. To be able to work using own initiative and to be able to work unsupervised. To provide general administrative services as required by the department. To open, process and send mail, photocopying and emails, as and when necessary.

37.5 hours per week (Monday - Friday)

Due to the recent theatre expansion at Whiston Hospitals, we are looking to expand the Personal Medical Secretary teams within the General Surgery department and the Burns & Plastics department.



Clinical Support Services at Whiston Hospital is looking to appoint Personal Medical Secretaries to provide a comprehensive service with the minimum of supervision within the General Surgery department and Burns & Plastics department.

Your preferred department will be discussed at interview.

The successful applicant will be able to organise their own workload and co-ordinate workload activities with other Personal Medical Secretaries in the team. The successful candidates will be of a pleasant disposition, have excellent interpersonal skills and a friendly telephone manner.

The Secretary of State has approved the partnership between St Helens & Knowsley and Southport & Ormskirk Hospitals.

From 1stJuly we have come together as a single organisation under the name Mersey & West Lancashire Teaching Hospitals NHS Trust.

The Trust delivers acute hospital care, intermediate care, community, and primary care services to a population of over 600,000 people with a combined workforce of around 9000 dedicated and skilled staff from 17 locations including Whiston, Southport & Formby, St Helens, Ormskirk and Newton hospitals.

The Trust provides regional services for burns, plastic surgery and spinal injuries to more than 4 million people across Mersey and West Lancashire, Cheshire, the Isle of Man and North Wales.

Our Vision is to deliver 5 Star Patient Care:
• CARE that is evidence based, high quality and compassionate
• ​​​​​​SAFETY that is of the highest standards
• COMMUNICATION that is open, inclusive and respectful
• SYSTEMS that are efficient, patient centred and reliable
• PATHWAYS that are best practice and embedded, but also respect the individual needs of patients

Our achievements include:
• Trust rated Outstanding by CQC Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• Awarded National Preceptorship Accreditation (2023) for our Nursing & AHP Preceptorship Programme

Please see our Wellbeing & Benefits booklet for more information on our staff benefits. Accessible version available upon request.

KEY DUTIES
• To provide a comprehensive service to the Consultant and Speciality Team including nurse clinicians.
• Keep diary up to date, arrange appointments, and arrange travel and accommodation.
• Operate an effective bring forward system and filing system.
• Type dictation from audio transcription of clinical correspondence and documentation, ensuring all letter and workflow processes are adhered to and Standard Operating Procedures are followed.
• Type discharge summaries as appropriate.
• Check against clinical letters to ensure appropriate follow up arrangements/investigations are in place. Rectify if not.
• To manage and maintain 18-week pathways including Tertiary Referrals to external Trusts and ensure these are completed on the PAS system. Keep track of referrals to ensure patient is reviewed promptly. Check that follow up appointments are arranged in conjunction with Referral To Treat (RTT) patient pathway.
• Support Consultant in non-clinical activities/Clinical Director role by preparing presentation documents using relevant packages and arranging meetings, circulate agenda/supporting papers as appropriate, and taking minutes at meetings.
• Ensure appropriate personnel are informed of consultant annual/study leave. Amend clinic/theatre lists/forms appropriately. Keep Consultants informed of junior doctor leave could have an effect on the service.
• Manage on-call rotas in absence of Rota Co-ordinator when requested, ensuring that annual/study leave and sickness do not compromise the smooth running and the department.
• Liaise with Medical Staffing to arrange locum cover. If emergency need is requested by members of clinical team ensure this is covered accordingly liaising closely with Clinical Director.
• Preparation of departmental induction and teaching programme for junior doctors/students taking an active part in departmental induction.
• Arrange planned patient admission to Hospital liaising with the appropriate ward and admissions department.
• Ensure Consultants are up to date with mandatory training/appraisals and ensure information is updated on the system.
• Ensure sickness/absence and annual leave of clinical staff is reported on the system.
• Assist with the investigation and compilation of responses to complaints, helping to ensure this is done within the optimum deadlines set by the Trust.
• Work from initiative using own judgment, acquired knowledge and tact to deal with queries and resolve situations or referring to appropriate person.
• Deal with enquiries either on the telephone or face to face from patients, consultants, junior doctors, and colleagues in an appropriate manner.
• Ensure all correspondence relating to patient care is acted upon in a timely manner and that investigations are signed by consultants or team and are dealt with in accordance with Trust policy.
• Cross reference invoices against investigations completed at external sites. Prepare any claims for reimbursement for consultant activities.
• Accurate check of demographics using the Patient Administration System (PAS), including registration screen to check patient details are correct.
• Maintain effective track on inpatient referrals to ensue patient is reviewed promptly.
• Receive new referral letters and ensure they are dated and triaged in a timely manner. Liaise with appointments and patients to book appointments accordingly. Check monthly breach lists.
• Receive cash/cheque donations to Trust; provide receipt/letter of confirmation.
• Assist with audit/research data collection as required.
• Obtain information requested by Administration Services Manager as and when required.
• Be able to work as part of a team, promote effective flows in the department to cover leave to ensure office runs smoothly.
• Train new and junior members of the team within own work area as required by Administration Services Co-ordinator.
• General office duties including dealing with incoming and outgoing mail, e-mail, fax, photocopying. Participate in housekeeping of the office environment.
• Attend appropriate training and education sessions at the request of manager.
• Work with co-ordinators to review working practices, ways of working and find solutions to problems.
• Implement policies and procedures for own areas.
• Order stationery for own areas when required.
• To work in a flexible manner in accordance with the Trust Policy.
• Any other duties required by Line Manager


This advert closes on Tuesday 24 Sep 2024

Proud member of the Disability Confident employer scheme

The Medical Care Group at Whiston Hospital is looking to appoint a Personal Medical Secretary to provide a comprehensive service with the minimum of supervision within the Respiratory Department.

The successful applicant will be able to organise their own workload and co-ordinate workload activities with other Personal Medical Secretaries in the team. The successful candidates will be of a pleasant disposition, have excellent interpersonal skills and a friendly telephone manner.

Applicants will be proficient in the use of audio-typing and word-processing packages and qualified to at least RSA Level 3/OCR typing/word-processing or equivalent. Knowledge of medical terminology is essential. Possession of the AMSPAR certificate is desirable. Experience of using Microsoft Office software and the Medway system is an advantage but training will be provided if necessary.

There is a need to be able to work to tight deadlines and withstand the pressure of a busy department and it is essential that you are able to work on your own initiative.

Hours of work:

37.5 hours, Monday – Friday, 9:00am-5:00pm

To provide a comprehensive service to the Consultants and Specialty Teams with the minimum of supervision. Organise your workload and co-ordinate activities with other Medical Secretaries to ensure that an efficient service is provided. It is essential that you should exercise initiative commensurate with the role and it is vital that confidentiality is maintained at all times.

Interview date: 3rd October 2024

Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.

We strongly believe that the communities we serve should all have access to Five Star Patient Care.

Our Services:

Acute Care

Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.

Primary Care

Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.

Community Services

Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.

Specialist Regional Services

We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.

Achievements:
• Rated Outstanding by CQC Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme

KEY DUTIES
• To provide a comprehensive service to the Consultant and Speciality Team including nurse clinicians.
• Keep diary up to date, arrange appointments, and arrange travel and accommodation.
• Operate an effective bring forward system and filing system.
• Type dictation from audio transcription of clinical correspondence and documentation, ensuring all letter and workflow processes are adhered to and Standard Operating Procedures are followed.
• Type discharge summaries as appropriate
• Check against clinical letters to ensure appropriate follow up arrangements/investigations are in place. Rectify if not.
• To manage and maintain 18 week pathways including Tertiary Referrals to external Trusts and ensure these are completed on the PAS system. Keep track of referrals to ensure patient is reviewed promptly. Check that follow up appointments are arranged in conjunction with Referral To Treat (RTT) patient pathway.
• Support Consultant in non-clinical activities/Clinical Director role by preparing presentation documents using relevant packages and arranging meetings, circulate agenda/supporting papers as appropriate, and taking minutes at meetings.
• Ensure appropriate personnel are informed of consultant annual/study leave. Amend clinic/theatre lists/forms appropriately. Keep Consultants informed of junior doctor leave could have an effect on the service.
• Manage on-call rotas in absence of Rota Co-ordinator when requested, ensuring that annual/study leave and sickness do not compromise the smooth running and the department. Liaise with Medical Staffing to arrange locum cover. If emergency need is requested by members of clinical team ensure this is covered accordingly liaising closely with Clinical Director.
• Preparation of departmental induction and teaching programme for junior doctors/students taking an active part in departmental induction.
• Arrange planned patient admission to Hospital liaising with the appropriate ward and admissions department.
• Ensure Consultants are up to date with mandatory training/appraisals and ensure information is updated on the system.
• Ensure sickness/absence and annual leave of clinical staff is reported on the system.
• Assist with the investigation and compilation of responses to complaints, helping to ensure this is done within the optimum deadlines set by the Trust.
• Work from initiative using own judgment, acquired knowledge and tact to deal with queries and resolve situations or referring to appropriate person.
• Deal with enquiries either on the telephone or face to face from patients, consultants, junior doctors and colleagues in an appropriate manner.
• Ensure all correspondence relating to patient care is acted upon in a timely manner and that investigations are signed by Consultants or team and are dealt with in accordance with Trust policy.
• Cross reference invoices against investigations completed at external sites. Prepare any claims for reimbursement for consultant activities.
• Accurate check of demographics using the Patient Administration System (PAS), including registration screen to check patient details are correct.
• Maintain effective track on inpatient referrals to ensue patient is reviewed promptly.
• Receive new referral letters and ensure they are dated and triaged in a timely manner. Liaise with appointments and patients to book appointments accordingly. Check monthly breach lists.
• Receive cash/cheque donations to Trust; provide receipt/letter of confirmation.
• Assist with audit/research data collection as required.
• Obtain information requested by Administration Services Manager as and when required.
• Be able to work as part of a team, promote effective flows in the department to cover leave to ensure office runs smoothly.
• Train new and junior members of the team within own work area as required by Administration Services Co-ordinator.
• General office duties including dealing with incoming and outgoing mail, e-mail, fax, photocopying. Participate in housekeeping of the office environment.
• Attend appropriate training and education sessions at the request of manager
• Work with co-ordinators to review working practices, ways of working and find solutions to problems.
• Implement policies and procedures for own areas.
• Order stationery for own areas when required.
• To work in a flexible manner in accordance with the Trust Policy.
• Any other duties required by Line Manager


This advert closes on Sunday 29 Sep 2024

Proud member of the Disability Confident employer scheme

KEY DUTIES To quality check documentation completed in clinical administration support. Audit reports bi-monthly against KPIs (key performance indicators). Mentor, train and supervise relevant staff as required by the Administration Services Co-ordinator. Complete any Tertiary Referrals to external Trusts and ensure these are completed on PAS system. Keep track of referrals to ensure patient is reviewed promptly. Check that follow up appointments are arranged in conjunction with Referral To Treat (RTT) patient pathway. Type dictation from audio transcription of clinical correspondence and documentation. Ensuring appropriate follow up arrangements /investigations are in place. Liaise with Personal Medical Secretary of specialty accordingly. Deal appropriately with concerns from staff in line with Trust policy. To answer the telephone promptly and politely, telephoning patients where appropriate using tact, discretion and empathy in all situations. Accurate use of patient information using the Patient Administration System (PAS), including registration screen to check patient details are correct. Ensure efficient audit processes in place concerning correspondence to ensure quality levels maintained and rectify accordingly. Print off EIS reports for discharges. Taking minutes of meetings and circulating to relevant groups. Obtain information requested by Administration Services Co-Ordinator. Record sickness/absence, annual leave on ESR system. Carry out appraisals as appropriate. Organise and order stationary items as appropriate. Ensure all mandatory training is up to date and report accordingly. Be able to work as part of a team, promote effective flows in the department to cover leave to ensure office runs smoothly. General office duties including dealing with incoming and outgoing mail, e-mail, fax, photocopying. Participate in housekeeping of the office environment. Attend appropriate training, meetings and education sessions at the request of manager. Work with managers to review working practices, ways of working and find solutions to problems. To work in a flexible manner in accordance with the Trust Policy. Any other duties required by Line Manager

KEY DUTIES To provide a comprehensive service to the Consultant and Speciality Team including nurse clinicians. Keep diary up to date, arrange appointments, and arrange travel and accommodation. Operate an effective bring forward system and filing system. Type dictation from audio transcription of clinical correspondence and documentation, ensuring all letter and workflow processes are adhered to and Standard Operating Procedures are followed. Type discharge summaries as appropriate. Check against clinical letters to ensure appropriate follow up arrangements/investigations are in place. Rectify if not. To manage and maintain 18-week pathways including Tertiary Referrals to external Trusts and ensure these are completed on the PAS system. Keep track of referrals to ensure patient is reviewed promptly. Check that follow up appointments are arranged in conjunction with Referral To Treat (RTT) patient pathway. Support Consultant in non-clinical activities/Clinical Director role by preparing presentation documents using relevant packages and arranging meetings, circulate agenda/supporting papers as appropriate, and taking minutes at meetings. Ensure appropriate personnel are informed of consultant annual/study leave. Amend clinic/theatre lists/forms appropriately. Keep Consultants informed of junior doctor leave could have an effect on the service. Manage on-call rotas in absence of Rota Co-ordinator when requested, ensuring that annual/study leave and sickness do not compromise the smooth running and the department. Liaise with Medical Staffing to arrange locum cover. If emergency need is requested by members of clinical team ensure this is covered accordingly liaising closely with Clinical Director. Preparation of departmental induction and teaching programme for junior doctors/students taking an active part in departmental induction. Arrange planned patient admission to Hospital liaising with the appropriate ward and admissions department. Ensure Consultants are up to date with mandatory training/appraisals and ensure information is updated on the system. Ensure sickness/absence and annual leave of clinical staff is reported on the system. Assist with the investigation and compilation of responses to complaints, helping to ensure this is done within the optimum deadlines set by the Trust. Work from initiative using own judgment, acquired knowledge and tact to deal with queries and resolve situations or referring to appropriate person. Deal with enquiries either on the telephone or face to face from patients, consultants, junior doctors, and colleagues in an appropriate manner. Ensure all correspondence relating to patient care is acted upon in a timely manner and that investigations are signed by consultants or team and are dealt with in accordance with Trust policy. Cross reference invoices against investigations completed at external sites. Prepare any claims for reimbursement for consultant activities. Accurate check of demographics using the Patient Administration System (PAS), including registration screen to check patient details are correct. Maintain effective track on inpatient referrals to ensue patient is reviewed promptly. Receive new referral letters and ensure they are dated and triaged in a timely manner. Liaise with appointments and patients to book appointments accordingly. Check monthly breach lists. Receive cash/cheque donations to Trust; provide receipt/letter of confirmation. Assist with audit/research data collection as required. Obtain information requested by Administration Services Manager as and when required. Be able to work as part of a team, promote effective flows in the department to cover leave to ensure office runs smoothly. Train new and junior members of the team within own work area as required by Administration Services Co-ordinator. General office duties including dealing with incoming and outgoing mail, e-mail, fax, photocopying. Participate in housekeeping of the office environment. Attend appropriate training and education sessions at the request of manager. Work with co-ordinators to review working practices, ways of working and find solutions to problems. Implement policies and procedures for own areas. Order stationery for own areas when required. To work in a flexible manner in accordance with the Trust Policy. Any other duties required by Line Manager

KEY DUTIES To quality check documentation completed in clinical administration support. Audit reports bi-monthly against KPIs (key performance indicators). Mentor, train and supervise relevant staff as required by the Administration Services Co-ordinator. Complete any Tertiary Referrals to external Trusts and ensure these are completed on PAS system. Keep track of referrals to ensure patient is reviewed promptly. Check that follow up appointments are arranged in conjunction with Referral To Treat (RTT) patient pathway. Type dictation from audio transcription of clinical correspondence and documentation. Ensuring appropriate follow up arrangements /investigations are in place. Liaise with Personal Medical Secretary of specialty accordingly. Deal appropriately with concerns from staff in line with Trust policy. To answer the telephone promptly and politely, telephoning patients where appropriate using tact, discretion and empathy in all situations. Accurate use of patient information using the Patient Administration System (PAS), including registration screen to check patient details are correct. Ensure efficient audit processes in place concerning correspondence to ensure quality levels maintained and rectify accordingly. Print off EIS reports for discharges. Taking minutes of meetings and circulating to relevant groups. Obtain information requested by Administration Services Co-Ordinator. Record sickness/absence, annual leave on ESR system. Carry out appraisals as appropriate. Organise and order stationary items as appropriate. Ensure all mandatory training is up to date and report accordingly. Be able to work as part of a team, promote effective flows in the department to cover leave to ensure office runs smoothly. General office duties including dealing with incoming and outgoing mail, e-mail, fax, photocopying. Participate in housekeeping of the office environment. Attend appropriate training, meetings and education sessions at the request of manager. Work with managers to review working practices, ways of working and find solutions to problems. To work in a flexible manner in accordance with the Trust Policy. Any other duties required by Line Manager Safeguarding Responsibilities Comply with Trust Safeguarding Children Policy and standard operating procedures to safeguard vulnerable children up to 18 years throughout the Trust, this includes the Protocol for Children who Do Not Attend Clinics, fulfilling your role as defined in these documents. Liaise with all relevant professionals (Police, Social Services) in relation to safeguarding work undertaken by your Consultant. Type any medical reports for child protection cases as requested by the Consultant, nurse or junior medical staff. Arrange multi- professional meetings regarding child protection/child in need cases. Minute multi- professional meetings as necessary. Provide administrative support for the Named Consultant and Named Nurse for Safeguarding Children Know about the range of physical abuse, emotional abuse, neglect and sexual abuse. Be able to recognise signs of abuse appropriate to role and what action to take. Know what to do if concerned that a child is being abused. Know about the Trusts local policies/procedures. Understand the importance of sharing information, how it can help and the dangers of not sharing information. Be able to recognise signs of child abuse as this relates to their role. e.g observe inappropriate parenting, an unusually quiet and withdrawn child etc. Be able to seek advice and report concerns, ensuring that they are listened to.