Total 22 Administrative / Clerical job vacancies in Croydon, CR0 2EE

Personal Injury Solicitor/CILEx Lawyer (Military Claims)
Location: Duke House, Leeds City Centre
Role Type: Full-Time, Permanent

Are you a skilled Personal Injury Solicitor or CILEx Lawyer with 3-5 years of PQE, and a passion for military claims? Join us in our Leeds office, where you'll manage a unique caseload of military personal injury matters, from training injuries and defective equipment to cold injuries and noise-induced hearing loss claims. This is an incredible opportunity for a dedicated professional to make a real impact in the lives of military personnel.

What You'll Do:

• Handle military personal injury cases under supervision, managing all stages from client intake to file archiving
• Prepare file documentation, bill files, and handle client inquiries
• Support other fee earners in our Personal Injury department, building your expertise along the way

Who You Are:

• A meticulous, detail-oriented professional with excellent organisational skills
• Confident in delivering technical legal details in a client-friendly way, both verbally and in writing
• A team player with the ability to work under pressure, meet deadlines, and maintain high client care standards

Key Skills:

• Clear communication, both face-to-face and in writing
• Strong IT proficiency and a proactive, "can-do" attitude
• Ability to present cases persuasively and manage complex details accurately

Why Join Us?
This is a fantastic opportunity to advance your career in a supportive, dynamic team. You'll gain valuable experience in military claims, with hybrid working options and opportunities to build your professional skills and knowledge.

Salary: Dependent on skills and experience. Please include current salary and expectations in your application.

Ready to take your career to the next level? Apply today!

Repairs Administrator
Location: Croydon
Term: Full time / temp to perm
Salary: £16.50ph umbrella rate

Hiring ASAP / Available Positions: 2

Description of role: Work with clients, customers, sub-contractors, suppliers and supervisors to schedule appointments and make promises that you know we can keep.

Day to Day:

• Answer incoming calls with regards to repairs issues
• Effective use of their in house system to actively schedule available Operatives and Sub-Contractors to jobs.
• Deal with complex repairs, demanding customers and those who have suffered service failure, to contain issues and maintain customer satisfaction.
• Handling calls and emails from the client to log issues, deploy Operatives and monitor completion of the work, providing updates at regular intervals.
• Ensure that the system is updated in a timely manner so that the client and the Operations are in receipt of the most up to date information.
• Develop and maintain effective working relationships with Operatives, clients, customers (internal and external) and suppliers
• Understanding and diagnosing repair requests. Take ownership and responsibility for identifying the customer's needs and use appropriate questioning, listening and diagnosis skills to identify the issues and offer appropriate solutions.
• Managing incoming repairs inbox and allocating repairs works appropriately
• Develop and maintain effective working relationships with Operatives, clients, customers (internal and external) and suppliers
• Take a strategic view of demand (jobs being raised) and the supply of resources (Operative and Sub-Contractor skill mix) and make recommendations to the Partnership Manager and Supervisors about optimising the available resource mix.
• Adopt a continuous improvement mindset and proactively seek ways to improve the way you and Morgan Sindall operates and serves its customers.

Requirements:

• Social Housing and repairs experience
• To be a successful candidate, you will be a strong communicator with a great telephone manner and a genuine desire to help people on a daily basis.
• You will have good attention to detail and preferably have prior experience of working in a customer service environment, whether this is in a contact centre or face to face.
• The main thing is that you have a positive can-do attitude and are a great team player. Experience in social housing is essential.

Please apply or contact Leah Seber at Build Recruitment for further details.

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.

Do you have purchase ledger experience? Are you looking for an immediate opportunity? We have various long term temp roles working within the healthcare sector in Bolton and Bury, Paying up to GBP12.32 per hour, working hours between 8am-5pm weekdays. Benefits include holiday pay, pension, free parking and many more.

What will I be doing as a Purchase Ledger Clerk?

• Working as part of a small team, you will be dealing with purchase invoices with a focus on solving queries and discrepancies.
• Reviewing and processing purchase invoices
• Matching and posting to the system
• Dealing with high value invoices for a variety of services and contracts across the business
• Liaising with the other contacts on price or quantity discrepancies
• Providing general support across the team as needed

We would LOVE to hear from you if you have the following skills and experience:

• Experience in a similar Purchase Ledger or Accounts Assistant with good Purchase Ledger experience
• Confident dealing with a variety of people
• A good problem solver with the ability to resolve invoice queries
• Comfortable with computerised accounting systems to process purchase ledger invoices
• Basic general skills in Word, Excel and Outlook
• A DBS would be interesting but is not essential

What will you get in return for your work as a Purchase Ledger Clerk?

• Paying up to GBP12.32 per hour
• Holiday pay
• Free parking
• Pension scheme
• Fabulous working environment

Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database.

Repairs Administrator
Location: Croydon
Term: Full time / temp to perm
Salary: £16.50ph umbrella rate

Hiring ASAP / Available Positions: 2

Description of role: Work with clients, customers, sub-contractors, suppliers and supervisors to schedule appointments and make promises that you know we can keep.

Day to Day:

• Answer incoming calls with regards to repairs issues
• Effective use of their in house system to actively schedule available Operatives and Sub-Contractors to jobs.
• Deal with complex repairs, demanding customers and those who have suffered service failure, to contain issues and maintain customer satisfaction.
• Handling calls and emails from the client to log issues, deploy Operatives and monitor completion of the work, providing updates at regular intervals.
• Ensure that the system is updated in a timely manner so that the client and the Operations are in receipt of the most up to date information.
• Develop and maintain effective working relationships with Operatives, clients, customers (internal and external) and suppliers
• Understanding and diagnosing repair requests. Take ownership and responsibility for identifying the customer's needs and use appropriate questioning, listening and diagnosis skills to identify the issues and offer appropriate solutions.
• Managing incoming repairs inbox and allocating repairs works appropriately
• Develop and maintain effective working relationships with Operatives, clients, customers (internal and external) and suppliers
• Take a strategic view of demand (jobs being raised) and the supply of resources (Operative and Sub-Contractor skill mix) and make recommendations to the Partnership Manager and Supervisors about optimising the available resource mix.
• Adopt a continuous improvement mindset and proactively seek ways to improve the way you and Morgan Sindall operates and serves its customers.

Requirements:

• Social Housing and repairs experience
• To be a successful candidate, you will be a strong communicator with a great telephone manner and a genuine desire to help people on a daily basis.
• You will have good attention to detail and preferably have prior experience of working in a customer service environment, whether this is in a contact centre or face to face.
• The main thing is that you have a positive can-do attitude and are a great team player. Experience in social housing is essential.

Please apply or contact Leah Seber at Build Recruitment for further details.

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.

Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.
Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently.

Temporary Administrator Position - until end of March 2025 with possible extension

Full Time Monday to Friday 37 hours per week - £11.88/hr.

Brook Street are currently recruiting admin officers for Nottingham Crown Court. Are you enthusiastic and enjoy working as part of a busy team, do you have a passion for providing excellent admin and customer service support, if so, we want to hear from you.

As an admin officer you will provide general admin support within the team, you will need to be flexible, hard-working and have the ability to provide good customer service to a variety of users.

Duties may include but not be limited to

• Creating and updating records on an in-house case management system.
  * Producing letters, notices and orders for court. Processing correspondence and making referrals to Judges.
  * Dealing with customer queries either by telephone or face-to-face.
  * Listing and preparing cases for hearing.
  * Clerking and ushering hearings taking place by video conferencing and those attending in person. Liaison between the Judiciary, legal professionals and the parties in civil and family cases.
  * Facilitating telephone hearings.
  * Sending out invitations for "Teams" meetings and our own in-house video conferencing system.
  * General ad-hoc office duties including post room and archive filing.

Required Skills

" Good accurate typing/data entry skills
" Excellent communication skills both verbal and written
" Good strong working knowledge of Microsoft Packages
" Ability to follow instructions
" Ability to work as part of a team but also able to work independently
" Attention to detail and ability to prioritise workload

This is a temporary role to run until the end of March 2025, likely to be extended beyond this date. Working full time Monday to Friday 37 hours per week. The role is subject to 3 years referencing and a Basic DBS Check

Full training will be given.

Please apply for the role online with your CV in word format, due to the number of applications we may not be able to respond to all candidates.

At Brook Street, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best.

Brook Street is a Disability Confident Leader, and we have also hold Gold Award status from the Defence Employer Recognition Scheme.

Our supply of Contingent Workers to the Public Sector Resourcing Framework (PSR) has driven us to take further steps in supporting candidates with disabilities or veterans. Through our Guaranteed Interview Scheme, we offer candidates with disabilities and veteran who meet the stipulated criteria for the role, a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability or as a veteran, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and the role that you are interested in. We are committed to engaging with you.

Throughout the application process we will discuss any reasonable adjustments needed. Your comfort and accessibility are of utmost importance to us, and we are eager to ensure a seamless communication journey.

Repairs Administrator
Location: Croydon
Term: Full time / temp to perm
Salary: £16.50ph umbrella rate

Hiring ASAP / Available Positions: 2

Description of role: Work with clients, customers, sub-contractors, suppliers and supervisors to schedule appointments and make promises that you know we can keep.

Day to Day:

• Answer incoming calls with regards to repairs issues
• Effective use of their in house system to actively schedule available Operatives and Sub-Contractors to jobs.
• Deal with complex repairs, demanding customers and those who have suffered service failure, to contain issues and maintain customer satisfaction.
• Handling calls and emails from the client to log issues, deploy Operatives and monitor completion of the work, providing updates at regular intervals.
• Ensure that the system is updated in a timely manner so that the client and the Operations are in receipt of the most up to date information.
• Develop and maintain effective working relationships with Operatives, clients, customers (internal and external) and suppliers
• Understanding and diagnosing repair requests. Take ownership and responsibility for identifying the customer's needs and use appropriate questioning, listening and diagnosis skills to identify the issues and offer appropriate solutions.
• Managing incoming repairs inbox and allocating repairs works appropriately
• Develop and maintain effective working relationships with Operatives, clients, customers (internal and external) and suppliers
• Take a strategic view of demand (jobs being raised) and the supply of resources (Operative and Sub-Contractor skill mix) and make recommendations to the Partnership Manager and Supervisors about optimising the available resource mix.
• Adopt a continuous improvement mindset and proactively seek ways to improve the way you and Morgan Sindall operates and serves its customers.

Requirements:

• Social Housing and repairs experience
• To be a successful candidate, you will be a strong communicator with a great telephone manner and a genuine desire to help people on a daily basis.
• You will have good attention to detail and preferably have prior experience of working in a customer service environment, whether this is in a contact centre or face to face.
• The main thing is that you have a positive can-do attitude and are a great team player. Experience in social housing is essential.

Please apply or contact Leah Seber at Build Recruitment for further details.

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.

We are currently recruiting on behalf of a well-established independent insurance broker, seeking a skilled and experienced Personal Lines Insurance Broker specialising in High Net Worth (HNW) clients. The successful candidate will focus on house, car, and travel insurance, bringing a strong background in traditional brokerage. A proven ability to build and maintain strong client relationships through referrals is essential. Please note that applications from candidates without prior insurance experience will not be considered.

In this role, you will manage a blend of new business and renewals, working closely with clients to provide tailored insurance solutions that meet their specific needs. Your responsibilities will include conducting regular reviews to ensure that clients' insurance plans continue to align with their evolving requirements. You'll be representing the company with professionalism and confidence, engaging with clients directly and at networking events.

The ideal candidate will join a dynamic, forward-thinking team that effectively combines traditional values with modern practices, utilising a paperless system and the Acturis platform to streamline operations. This role is perfect for someone with ambition, looking to take control of their career and make a significant impact within the business. Strong communication and presentation skills are essential, as you will be the face of the company in various client-facing situations.

The role offers a salary of £30,000 - £45,000, depending on experience, along with a team performance bonus. The position is Monday to Friday, 9-5, with on-site parking available, as well as street parking nearby if needed. The company also provides ongoing support for professional development, including a passing bonus for those who achieve their exams on the first attempt.

This is a fantastic opportunity for a motivated and experienced Personal Lines Insurance Broker to join a supportive environment where your contributions will be recognised and rewarded. If you meet the necessary experience requirements and are ready to advance your career, we would love to hear from you.

Proud member of the Disability Confident employer scheme

Have you ever wanted to work for the civil service? Do you enjoy admin-based roles? If so, then please read on as we are looking for Administrators to join our client the National Probation Service!

• Client: NPS (Leeds Courts)
• Hours: 37 hours per week, Monday to Friday 9am-5pm
• Some late night working is required until 9pm
• On-going temporary role
• Pay rate: £11.44 per hour
• Vetting would be required which can take 1-3 months to complete

The Role:

• To provide one on one administrative support to a Senior Admin Officer
• Maintaining administration systems within specified timescale
• Going through the Admin Officer diary, data input
• Formatting letters/reports
• Some reception cover
• Making calls to individual providers for evidence of the hours worked for probation and inputting those hours on to internal databases/systems
• Minute taking in meetings handling highly confidential work
• Communicating with various stakeholders via phone/email/letter

Online training will be provided to enable search and navigation of NPS electronic case recording system.

Skills required:

• Knowledge of Word, Excel, Email eg Outlook
• Admin experience
• Have empathy and patience when dealing with sensitive situations
• Able to use own initiative
• Good attention to detail, dealing with highly confidential data
• Good communication skills

About Us

We recruit on behalf of some of the country's best-known organisations across all industry sectors, as well as being a preferred and sole supplier for various Government departments. We are located across 50+ high street locations, making hiring and job searching more personal. Our nationwide reach means we can engage with job seekers and employers in person, allowing us to tailor our approach to their unique requirements perfectly.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

If this sounds of interest to you, please apply now!

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Repairs Administrator
Location: Croydon
Term: Full time / temp to perm
Salary: £16.50ph umbrella rate

Hiring ASAP / Available Positions: 2

Description of role: Work with clients, customers, sub-contractors, suppliers and supervisors to schedule appointments and make promises that you know we can keep.

Day to Day:

• Answer incoming calls with regards to repairs issues
• Effective use of their in house system to actively schedule available Operatives and Sub-Contractors to jobs.
• Deal with complex repairs, demanding customers and those who have suffered service failure, to contain issues and maintain customer satisfaction.
• Handling calls and emails from the client to log issues, deploy Operatives and monitor completion of the work, providing updates at regular intervals.
• Ensure that the system is updated in a timely manner so that the client and the Operations are in receipt of the most up to date information.
• Develop and maintain effective working relationships with Operatives, clients, customers (internal and external) and suppliers
• Understanding and diagnosing repair requests. Take ownership and responsibility for identifying the customer's needs and use appropriate questioning, listening and diagnosis skills to identify the issues and offer appropriate solutions.
• Managing incoming repairs inbox and allocating repairs works appropriately
• Develop and maintain effective working relationships with Operatives, clients, customers (internal and external) and suppliers
• Take a strategic view of demand (jobs being raised) and the supply of resources (Operative and Sub-Contractor skill mix) and make recommendations to the Partnership Manager and Supervisors about optimising the available resource mix.
• Adopt a continuous improvement mindset and proactively seek ways to improve the way you and Morgan Sindall operates and serves its customers.

Requirements:

• Social Housing and repairs experience
• To be a successful candidate, you will be a strong communicator with a great telephone manner and a genuine desire to help people on a daily basis.
• You will have good attention to detail and preferably have prior experience of working in a customer service environment, whether this is in a contact centre or face to face.
• The main thing is that you have a positive can-do attitude and are a great team player. Experience in social housing is essential.

Please apply or contact Leah Seber at Build Recruitment for further details.

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.

Have you ever wanted to work for the civil service? Do you enjoy admin-based roles? If so, then please read on as we are looking for Administrators to join our client the National Probation Service!

• Client: NPS (Leeds Courts)
• Hours: 37 hours per week, Monday to Friday 9am-5pm
• Some late night working is required until 9pm
• On-going temporary role
• Pay rate: £11.44 per hour
• Vetting would be required which can take 1-3 months to complete

The Role:

• To provide one on one administrative support to a Senior Admin Officer
• Maintaining administration systems within specified timescale
• Going through the Admin Officer diary, data input
• Formatting letters/reports
• Some reception cover
• Making calls to individual providers for evidence of the hours worked for probation and inputting those hours on to internal databases/systems
• Minute taking in meetings handling highly confidential work
• Communicating with various stakeholders via phone/email/letter

Online training will be provided to enable search and navigation of NPS electronic case recording system.

Skills required:

• Knowledge of Word, Excel, Email eg Outlook
• Admin experience
• Have empathy and patience when dealing with sensitive situations
• Able to use own initiative
• Good attention to detail, dealing with highly confidential data
• Good communication skills

About Us

We recruit on behalf of some of the country's best-known organisations across all industry sectors, as well as being a preferred and sole supplier for various Government departments. We are located across 50+ high street locations, making hiring and job searching more personal. Our nationwide reach means we can engage with job seekers and employers in person, allowing us to tailor our approach to their unique requirements perfectly.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

If this sounds of interest to you, please apply now!

Repairs Administrator
Location: Croydon
Term: Full time / perm
Salary: up to £30k per annum

Hiring ASAP / Available Positions: 1

Description of role: Work with clients, customers, sub-contractors, suppliers and supervisors to schedule appointments and make promises that you know we can keep.

Day to Day:

• Answer incoming calls with regards to repairs issues
• Effective use of their in house system to actively schedule available Operatives and Sub-Contractors to jobs.
• Deal with complex repairs, demanding customers and those who have suffered service failure, to contain issues and maintain customer satisfaction.
• Handling calls and emails from the client to log issues, deploy Operatives and monitor completion of the work, providing updates at regular intervals.
• Ensure that the system is updated in a timely manner so that the client and the Operations are in receipt of the most up to date information.
• Develop and maintain effective working relationships with Operatives, clients, customers (internal and external) and suppliers
• Understanding and diagnosing repair requests. Take ownership and responsibility for identifying the customer's needs and use appropriate questioning, listening and diagnosis skills to identify the issues and offer appropriate solutions.
• Managing incoming repairs inbox and allocating repairs works appropriately
• Develop and maintain effective working relationships with Operatives, clients, customers (internal and external) and suppliers
• Take a strategic view of demand (jobs being raised) and the supply of resources (Operative and Sub-Contractor skill mix) and make recommendations to the Partnership Manager and Supervisors about optimising the available resource mix.
• Adopt a continuous improvement mindset and proactively seek ways to improve the way you and Morgan Sindall operates and serves its customers.

Requirements:

• Social Housing and repairs experience
• To be a successful candidate, you will be a strong communicator with a great telephone manner and a genuine desire to help people on a daily basis.
• You will have good attention to detail and preferably have prior experience of working in a customer service environment, whether this is in a contact centre or face to face.
• The main thing is that you have a positive can-do attitude and are a great team player. Experience in social housing is essential.

Please apply or contact Leah Seber at Build Recruitment for further details.

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.

Outpatients Clinic Receptionist - Band 2

An exciting opportunity has arisen for an Outpatient clinic receptionist to join the team at Croydon University Hospital / Purley War Memorial Hospital.

The post holder’s duties will include making follow up appointments for various outpatients clinics, dealing with telephone and face to face queries and preparing documentation for clinics. The post holder will liaise with patients, GPs, consultants, cancer services and other departments in the hospital.

The post holder will contribute to ensuring that an efficient and effective outpatient services is delivered to meet the needs of the patients.

The ideal candidate will have excellent people skills; excellent communication skills, enjoy working in a busy, challenging environment and have a positive approach to work. In addition they will also need to possess excellent IT skills as a key part of the role is using the hospital computer system as well as emails. They will need to be reliable, self-motivated and great at multi-tasking. Experience of working in a similar post would be advantageous, although full training will be provided.

Proposed Interview Dates: 20th and 21st June 2024

The postholder will work within a team of clinic receptionists across main outpatients and Purley, undertaking a wide range of clearly defined administrative and reception duties to ensure efficient
and effective outpatient services are delivered to meet the needs of the patients. Areas of work will
include:
*Clinic preparation

*Reception admin (including Purley)
*Electronic Referral System

Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.

Our main hospital site, Croydon University Hospital is one of the busiest in London. We’re also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people’s homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon.

Across the NHS everyone is working hard to meet growing demand and we’re no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff.

If you want the opportunity to have a real impact, challenge yourself and be part of an NHS Trust that’s making a real difference then a career at Croydon Health Services could be just what you’re looking for.

** Please see the Job Description and the Person Specification for more details on the jobs responsibilities **


This advert closes on Friday 31 May 2024

Repairs Administrator
Location: Croydon
Term: Full time / temp to perm
Salary: £26k to £29k per annum

Hiring ASAP / Available Positions: 1

Description of role: To manage the future schedule of appointments. Work with clients, customers, sub-contractors, suppliers and supervisors to schedule appointments and make promises that you know we can keep.

Day to Day:

• Answer incoming calls with regards to repairs issues
• Effective use of their in house system to actively schedule available Operatives and Sub-Contractors to jobs.
• Deal with complex repairs, demanding customers and those who have suffered service failure, to contain issues and maintain customer satisfaction.
• Handling calls and emails from the client to log issues, deploy Operatives and monitor completion of the work, providing updates at regular intervals.
• Ensure that the system is updated in a timely manner so that the client and the Operations are in receipt of the most up to date information.
• Develop and maintain effective working relationships with Operatives, clients, customers (internal and external) and suppliers
• Understanding and diagnosing repair requests. Take ownership and responsibility for identifying the customer's needs and use appropriate questioning, listening and diagnosis skills to identify the issues and offer appropriate solutions.
• Managing incoming repairs inbox and allocating repairs works appropriately
• Develop and maintain effective working relationships with Operatives, clients, customers (internal and external) and suppliers
• Take a strategic view of demand (jobs being raised) and the supply of resources (Operative and Sub-Contractor skill mix) and make recommendations to the Partnership Manager and Supervisors about optimising the available resource mix.
• Adopt a continuous improvement mindset and proactively seek ways to improve the way you and Morgan Sindall operates and serves its customers.

Requirements:

• Social Housing and repairs experience
• To be a successful candidate, you will be a strong communicator with a great telephone manner and a genuine desire to help people on a daily basis.
• You will have good attention to detail and preferably have prior experience of working in a customer service environment, whether this is in a contact centre or face to face.
• The main thing is that you have a positive can-do attitude and are a great team player. Experience in social housing is essential.

Please apply or contact Leah Seber at Build Recruitment for further details.

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.

Ward Clerk -Band 2

At Croydon University Hospital, we are passionate and committed about getting it right for patients, their families and the staff caring for them.

In order to achieve this we are looking to appoint enthusiastic, motivated and dynamic Ward Clerk who is able to deliver seamless clerical and administrative responsibilities to our Rainbow Children's unit.

The role of the Ward Clerk requires efficiency, enthusiasm, attention to detail, excellent interpersonal skills, plus a friendly and approachable manner.

The Ward Clerk is usually the first point of contact so excellent communication and customer care skills are an essential part of welcoming visitors and patients enabling them to form a good first impression of the Unit.

Having the ability to multi-task and prioritize will certainly help you when working under pressure and dealing with the demands of the role. You would be responsible for a comprehensive range of clerical functions and duties therefore good IT skills and knowledge of administration processes would be beneficial and previous experience would be advantageous.

It requires a individual to be flexible, dynamic and a person who can work autonomously in order to suit the service needs of the ward



Adapt and use a range of IT systems to fulfil the role and to work without supervision as well as in a team. Discharge patients accordingly and update Cerner with the relevant details e.g. pass details to the Health Visitors, check red books, vouching online and collect discharge summaries from ward.

Retrieve, prepare, file and track patient records, manually and/or using HIM tracking. Answer enquiries on the telephone or in person and take appropriate action.
Meet, greet and direct visitors, patients and healthcare professionals when they arrive at the reception area.
Ensure and enforce visiting rules, hours and number of visitors are adhered to at all times.

Maintain the safety of the ward by monitoring and opening the main entrance door and ward entrances to visitors (via electronic buzzer), challenging visitors when necessary.
To keep up to date with the changing needs of the services, and any revised processes, policies and procedures of the Trust. Provide cover for other staff members within the admin team during times of need. Any other admin duties as commensurate with the role.

Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.

Our main hospital site, Croydon University Hospital is one of the busiest in London. We’re also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people’s homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children’s Hospital at Home cares for children with long-term conditions without them having to come to hospital.

Across the NHS everyone is working hard to meet growing demand and we’re no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff. As well as offering access to a range of core skills training and professional development.

******Please see the attached supporting document which contains more information about the role in job description and person specification.*******


This advert closes on Sunday 24 Mar 2024