Total 63 Administrative / Clerical job vacancies in Burnley, Lancashire, BB11 1NH

What skills and experience we're looking for

Who we’re looking for

We’re looking for a talented individual to provide an exceptional business support service to our pupils, teachers and wider stakeholders. As a key member of our school’s business support team, your expertise will help to deliver an outstanding learning environment for our young people.

The successful candidate will be a committed team player with excellent organisational and specialist technical skills. You will have extensive experience of delivering outstanding customer service and possess the ability to develop relationships across our school and the Star community.

You will have:

• A*-B or 9-5 in English and Maths at GCSE.
• Experience of working in a senior administrative role.
• Experience of minuting meetings and undertaking follow up actions.
• The ability to work with a variety of partners and key stakeholders in an effective manner.
• Excellent written and verbal communication skills - including the ability to draft concise and accurate reports for a range of audiences.

What the school offers its staff

About Highfield Leadership Academy

Highfield Leadership Academy is a state-of-the-art secondary school for 11 to 16 year olds in Blackpool. We joined Star Academies in 2016 and, like all Star schools, we have a leadership specialism.

We are a rapidly improving school with high ambitions and expectations for all of our pupils. We provide a knowledge-based academic curriculum alongside a rich and diverse leadership programme that grows character and inspires charitable and social action. Our pursuit of educational excellence is based upon our fundamental belief that every pupil has the capacity to become a successful and inspirational leader.

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

Kenect Recruitment is hiring a Personal Assistant in Preston!

Postcode: PR1 8XJ

Join Kenect Recruitment, today.

We're Kenect Recruitment, and we provide job seekers with the fastest way to find temporary work that fits their lifestyles, giving you the choice over where, when, and how you work.

We're looking for energetic, enthusiastic individuals with a can-do attitude to work as a Personal Assistant for our well-established client

Pay rates : £13.47 per hour

Total hour: 37 hour/week

Shift pattern : Monday - Friday 09.00 - 17.00

Responsibilities

• Select appropriate procedures to carry out tasks of an increasingly high-risk nature due to supporting Directors
• Maintain and provide a support service for Directors daily schedule, including forward planning of workload, diary management and co-ordinating and collating all relevant paperwork.
• Manage the diary to ensure that adequate opportunity is afforded for comfort breaks, responding to e mails, staff, emergencies, relay messages and commission work.
• Service meetings, including preparation of meeting papers, obtaining, and preparing briefing materials and presentations, and taking minutes when requested/where necessary
• Provide information and practical, routine advice to internal customers by interpreting established procedures and applying best practice.
• Keep up to date with changes in policy/legislation/contractual requirements to ensure service delivery is effective and complies with appropriate regulations, quality standards and service level agreements.
• Regularly communicate with other agencies and service providers to share information, build working relationship and to ensure joined up service provision
• In addition to the skills knowledge and experience described above, you may be required to undertake a lower graded role as appropriate.

Requirements:

• 4 GCSEs at Grade A*-C or 9-4, including English and Maths
• May be working towards a professional qualification or be of graduate entry level with sound practical experience.

Experience:

• Excellent working knowledge of Microsoft programmes especially Outlook, PowerPoint, Word and Excel
• Experience of working alongside senior leadership in a supporting role
• Experience of supporting a director as a PA and the functions that come with that, such as minute taking and diary management.

Job Type: Fixed term contract

Contract length: 2 months

What skills and experience we're looking for

We are seeking to appoint an individual who has experience as a governance professional, preferably within the Catholic education sector.

The successful candidate will co-ordinate and support the work of our Board of Directors, Local Governing Bodies and the CEO/CSEL as well as carrying out the duties of Company Secretary for Romero Catholic Academy Trust. He/she will report directly to the CEO/CSEL.

The role is based in our Trust Headquarters as well as regularly working onsite in our schools. There is a requirement to work flexibly, including some early evenings.

What the school offers its staff

Gym membershipFree car parking

Professional Development

Pension Scheme

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

Overview and Responsibilities Senior School Admin Location: Aurora Woodlands, Darwen Contract Type: Full-time, Permanent Hours: Full-time, 40 hours per week, Term Time Only Plus 3 weeks (42 weeks per year worked) Salary: £13.67 to £15.27 p/hr / Actual annual salary £26,306 to £29,385 depending on skills and experience The Aurora Group The Aurora Group is an innovative provider of education and care for children, young people and adults with special educational needs and disabilities. Aurora Woodlands School is an independent day school in Lancashire providing specialist education for young people with Social, Emotional and Mental Health difficulties (SEMH). The main purpose of the role: To provide administration support to all areas of the school. Working collaboratively and professionally, this role is busy and varied. Key duties: Provide an efficient and effective administrative service to the school team. Provide assistance to the School Business Manager and Central HR teams with recruitment, probationary reviews, performance reviews, appraisals. Support School Business Manager with Processing invoices, Goods receipting, New supplier onboarding and Petty Cash Manage the schools business administration function and deliver timely reports and meet compliance deadlines. Assist and support the School Business Manager in managing and responding to issues relating to the support functions within the school, such as First Aid, Off site activities and Catering
Skills and Qualifications Good level of literacy and numeracy. Demonstrable experience of working in administrative role ideally to include Finance, HR and Pupil administration and/or within an educational or care environment. Computer literacy essential, particularly in Microsoft Office. Accurate typing and Minute taking. Organised and have good time management. Ability to manage workload effectively and multi-task. High level of interpersonal ability with excellent written and verbal communication Benefits and Additional Information What’s on offer? Training and Development Within Aurora, we strongly believe that learning and development should not be limited to just the children and young people we support. We offer wide range of programmes and opportunities to all our employees to improve your skills and further your career. Save money on your bills!! With the cost of living rising we have a fantastic benefit through Perkbox to help with cutting costs and help make your money go further. Perkbox is a free app for you to use on the go wherever you are. You can get deals and discounts to save money on things like your weekly food bill, phone plans, internet, eating out, gym memberships, insurance and more. You can also use Perkbox for our cycle to work scheme and car scheme. Competitive Pay and Reward Every year we compare the market rates of pay and rewards to insure they are comparable or better to other similar organisations. We also offer Enhanced Annual Leave, Company Sick Pay, Pension and Life Assurance. UK Health Cash Plan This plan can help cover your day to day healthcare expenditure such as optician and dental bills. You and your children are covered on this plan and you can also choose to upgrade and add a partner to enjoy the benefits with you. Employee Assistance Programme Your health and wellbeing is very important to us and we have support available on a wide variety of issues, helping you with online tools, information and via a freephone counselling service available 24/7. Refer a friend for £1,000 We’ll reward you for recommending friends and family to come and join the company (*terms apply) How to apply? Please complete an online application form in full, remembering to include all employment and education details.Successful applicants will be subject to pre-employment safeguarding checks including an enhanced disclosure and barring service (DBS) check. The post is exempt from the Rehabilitation of Offenders Act 1974 and the Aurora Group is therefore permitted to ask job applicants to declare all convictions and cautions (including those which are "spent" unless they are "protected" under the DBS filtering rules) in order to assess their suitability to work with children. The Aurora Group is committed to safeguarding and promoting the welfare of the children and young adults in our care and is a disability confident and equal opportunities employer. This advert could be taken down at any point in time without prior notice if the position is filled. Please note that candidates that are shortlisted might be subject to an online search.

What skills and experience we're looking for

Essential

• Working in a school or office environment in an administrative capacity
• Working in a busy office with the ability to respond positively to high work demands and at time, extreme pressure
• Handling confidential information and materials sensitively and appropriately
• Managing own workload, monitoring performance and ensuring optimum use of resources and systems available
• Undertaking a range of clerical and administrative duties including data input and retrieval
• Excellent organisational skills
• Ability to prioritise workload and conflicting priorities
• Ability to work to deadlines with excellent attention to detail and accuracy levels
• Ability to work as an efficient team member
• Ability to work unsupervised and organise own workload
• Ability to be effective in the face of difficult situations
• Articulate and attentive to detail
• Confident oral communicator and excellent interpersonal skills with the ability to interact and communicate effectively with a wide range of stakeholders
• Confidence and ability to establish effective working relationships
• Willingness and ability to work co-operatively as part of a team
• Ability and willingness to use own initiative
• Flexibility and ability to cope with a wide range of tasks in a busy and changing environment
• A commitment to being a role model for pupils in relation to overall conduct to include the following; dress code, attendance and timekeeping
• Bright, confident personality, energetic, enthusiastic and committed
• Reliable, honest and trustworthy
• Ability to handle confidential issues and materials sensitively and appropriately

Desirable

• Experience of working in a school environment
• Experience of administration of writing, amending EHCP’s, minuting annual reviews and maintaining SEND records.

What the school offers its staff

• Local Government Pension Scheme – Greater Manchester Pension Fund
• Access to Employee Assistance Programme
• On site free parking
• Cycle to work scheme

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

What skills and experience we're looking for

Essential

• Working in a school or office environment in an administrative capacity
• Working in a busy office with the ability to respond positively to high work demands and at time, extreme pressure
• Handling confidential information and materials sensitively and appropriately
• Managing own workload, monitoring performance and ensuring optimum use of resources and systems available
• Undertaking a range of clerical and administrative duties including data input and retrieval
• Excellent organisational skills
• Ability to prioritise workload and conflicting priorities
• Ability to work to deadlines with excellent attention to detail and accuracy levels
• Ability to work as an efficient team member
• Ability to work unsupervised and organise own workload
• Ability to be effective in the face of difficult situations
• Articulate and attentive to detail
• Confident oral communicator and excellent interpersonal skills with the ability to interact and communicate effectively with a wide range of stakeholders
• Confidence and ability to establish effective working relationships
• Willingness and ability to work co-operatively as part of a team
• Ability and willingness to use own initiative
• Flexibility and ability to cope with a wide range of tasks in a busy and changing environment
• A commitment to being a role model for pupils in relation to overall conduct to include the following; dress code, attendance and timekeeping
• Bright, confident personality, energetic, enthusiastic and committed
• Reliable, honest and trustworthy
• Ability to handle confidential issues and materials sensitively and appropriately

Desirable

• Experience of working in a school environment
• Experience of administration of writing, amending EHCP’s, minuting annual reviews and maintaining SEND records.

What the school offers its staff

• Term time only (including 5 INSET days), plus 2 weeks during periods of school closure
• Local Government Pension Scheme – Greater Manchester Pension Fund
• Access to Employee Assistance Programme
• On site free parking
• Cycle to work scheme

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society, and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently.

Position: Full-Time Temporary Admin Officer - Lancaster

Contract: 3 months with the possibility of extendingWorking

Hours: Monday to Friday, Office Hours (37 hours per week

)Hourly Rate: £11.59 per hour

Job Description:We are currently seeking an organised, motivated Admin Officer to support the admin team based at Lancaster Courthouse. The role will include preparing papers and files for court, tribunals, hearings and meetings; creating and updating records, including collecting information; data input, communicating with the Judiciary and other court staff and handling face to face, telephone and email enquiries from court users. The role will also involve court clerking so successful applicant must be comfortable attending court hearings. Training will be provided on internal systems. Excellent communication and IT skills are required for this post.

Requirements:" Able to follow well established processes and detailed instructions." Strong administrative skills with proficiency in Microsoft Office packages" Excellent communication skills, both written and verbal.

Benefits:" Weekly pay, holiday and pension scheme" Location accessible by car, train or bus

Application Process:If you are interested in this position, please apply online.

Important: Successful candidates will be subject to a thorough background and clearance check, including Criminal Record Checks (DBS Checks), Reference Checks (Employment, Education, and any gaps) covering the past three years, as well as Address checks for the past five years. This process may also include obtaining character references and/or other evidence to cover periods of unemployment.Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest?and state the role that you are interested in.?We are?committed to engaging with you.? In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

What skills and experience we're looking for

Main Duties and Responsibilities

• Co-ordinate the work of the Board of Directors by acting as the clerk for meetings and committees.

• Co-ordinate the work of Romero Catholic Academy Trust and Governing Bodies by providing an efficient clerking and support service.

• Carry out the duties of Company Secretary for Romero Catholic Academy Trust.

• Draft the Trust annual Calendar ensuring meetings and events across the Trust are coherently planned.

Governance Professional

• Act as Clerk to the Board of Directors and Romero Catholic Academy Trust, including the preparation of agendas and reports, attendance at meetings of the full Board and their sub-committees, taking minutes, and arranging any follow-up action.

• Recruit, train and manage a team of local governing Board clerks.

• Ensure Local Governing Boards agendas reflect Trust-wide priorities and are within the scheme of delegation.

• Maintain a record of minutes for Directors and Local Governing Board meetings.

• Advise headteachers on the content of the headteacher’s report to LGBs and Directors.

• Advise the Board of Directors, Local Governors and CEO on matters of school governance, obtaining legal advice as required.

• Ensure the Board of Directors and Local Governors carry out their responsibilities in line with school governance guidelines.

• Maintain a register of business interests for Directors and Local Governors and bring any issues of conflict of interest to the attention of the Board of Directors.

• Maintain governance information for schools and the Trust on GIAS

• Ensure governance and academy information is up to date on the Romero website.

• Provide support and guidance to the Chair of Directors and Chairs of Local Governing Bodies at meetings.

• Ensuring associated paperwork is submitted and uploaded to The Trust Governor (or any electronic system which the trust chooses to utilise) within the Trust’s agreed timescales.

• Undertake research and provide briefing papers for Directors and Governors on changes in legislation affecting the Trust and schools.

• Ensure that confidentiality is maintained in all areas and that all GDPR principles are adhered to in governance and Trust meetings arrangements.

• Have due regard for the Scheme of Delegation content to ensure decisions are approved and recorded in accordance with the directions of the Scheme.

• Provide support for Headteachers and Governors for OFSTED.

• Provide support for Headteachers for CSI inspections.

• Maintain subscriptions to appropriate organisations.

• Update and implement a training schedule for governors.

• Organise and when necessary, deliver bespoke/in person training for governors.

• Update and implement an annual planner for Board and governors’ meetings.

• Ensure new Directors and Governors receive an effective induction and appropriate checks such as DBS checks take place.

• Maintain and update the Trust website and social media platforms as necessary.

• Undertake website compliance checks for Trust schools.

• Ensure parental complaints are dealt with according to policy.

• Ensure schools follow permanent exclusion deadlines and procedures.

• External reviews of governance.

• Support the Board with external reviews of governance.

• Line manage the staff within the governance team.

Company Secretary

• In conjunction with CEO and CFO, prepare reports and submissions to Companies House.

• Maintain company records such as registers of Directors, Members, Governors and ‘People of significant control’ Register.

• File documents and accounts at Companies House within correct timescales.

• Ensure that the Board of Directors acts within its powers and decisions are communicated and notified to the relevant bodies, principally the DfE.

• Ensure the Directors are aware of their responsibilities in the area of compliance, policy development and record keeping.

• Provide advice to the Board of Directors, Members and Governors on changes in legislation which may affect the governance of the Romero Catholic Academy Trust.

• Prepare information for Trust annual report and termly newsletters.

• Ensure accurate governance information is available on Romero and the school website.

• Attend and arrange the annual general meeting for the Trust.

• Act as the Trust DPO and FIO.

• Conduct termly GDPR compliance checks supported by the Legal Advisors. Policy Development

• Ensure all school-based policies are regularly reviewed and approved by Local Governing Boards as required.

• Ensure statutory requirements for the publication of policies on the Trust/school website are adhered to.

• Implement and manage a policy management system and ensure all Trust policies are regularly reviewed and approved by Directors as required.

Trust Growth

• Support new academies joining the Trust to align to the Trust’s structure.

• Conduct due diligence and on boarding of LGBS. Other Responsibilities

• To work collaboratively within immediate team and the wider school community.

• To be fully committed to the safeguarding and promotion of welfare for all young people.

• To be aware of and comply with policies and procedures relating to child protection, safeguarding, pastoral issues, health and safety, security, confidentiality, and data protection.

• To undertake any other duties as may be required from time to time by the CEO.

What the school offers its staff

If you would like to find out more about the position please contact the HR Department on 01282 855500 or careers@romerocat.com

Full details and application forms are available from our website: www.romerocat.com

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

Service Care Solutions are looking for an Administrator to work within the Lancashire Constabulary on a 3-month initial contract.

Location: Preston (PR4)

Job role/responsibilities:

Ensure efficient and effective administration of the Constabulary's fleet and the Fleet Management Tranman system.

• Efficient administration of the Fleet Management System, ensuring that comprehensive records for all Constabulary vehicles are accurately recorded and maintained.
• Attend and contribute to daily briefings.
• To run the fleet service scheduling as per agreed procedures and parameters, ensuring vehicles are serviced on time.
• Effectively plan and produce servicing schedules for the Constabulary's fleet, taking operational priorities into account to maximise vehicle availability.
• To ensure all vehicles are serviced in line with manufacturers recommendations and in line with the Police maintenance/service specifications.
• To effectively plan and arrange for vehicles to be moved around the Constabulary by closely liaising with Fleet Recovery Drivers and customers.
• To ensure all vehicles are registered, taxed, and insured in line with vehicles legislation.
• To manage vehicle disposals, commissioning, fuel cards, and any other associated vehicle fleet requirements
• To assist with the effective management of daily defect reporting through the Force Fleet Management systems and the fleet services mailbox.
• To provide timely and regular updates to customers, including realistic timescales for service, repair, warranty, and other external work.
• Effective communication with managers and colleagues within the Fleet Management Department highlighting priorities and issues where necessary.
• To support the Fleet Administration Supervisor and attend meetings/seminars to represent the department as required.

Knowledge/Experience required:

• Experience of working in an administrative role within a busy office environment
• Ability to maintain and record information clearly and accurately.
• Ability to communicate with a wide range of audiences utilising verbal, written, and listening skills effectively.
• Ability to prioritise and organise workloads to meet deadlines and tight timelines.
• Proficient in MS Office.
• Experience of working to deadlines and tight timescales, within a busy environment.
• Driving License.

Qualifications:

• N/SVQ Level 2 or above Diploma in Customer Service or equivalent qualification or willingness to work towards within two years.

If you are interested in this role or want further discussion, please contact Lewis O'Donnell either via email: lewis.odonnell@servicecare.org.uk or tel: 01772208962. Alternatively, if you have any friend or colleagues that might be interested, please feel free to refer them as we a have a referral scheme in place of up to £250.

Join us as a Customer Service - Personal Banker in Burnley

• You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals
• We’ll look to you to proactively find ways to continually enhance our customer banking experience
• We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training

What you'll do

As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction. You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.

Day-to-day, you’ll be:

• Having proactive conversations, understanding the needs of our customers and helping them with their banking needs
• Completing general banking requests such as payments, balance enquires and transfers
• Helping customers to understand the different ways they can bank with us and the range of services we can offer
• Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience

The skills you'll need

To be successful in this role you’ll need to be motivated and driven to develop your career and have a customer centric approach to your work. Strong communication skills are a must, as you’ll need to highlight the benefits of our products and procedures to our customers in a way that’s easy to understand.

You’ll also need:

• A passion for customer service and strong attention to detail
• The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals
• Strong interpersonal skills and the ability to work well as part of a team
• The commitment to develop new skills and responsibilities

What else you need to know

We’re here for our customers when it’s most convenient for them so you’ll need to work flexibly.

Hours

• Full time – 35hrs
• 6 month fixed term contract
• You’ll typically be working during branch opening hours 9am - 5pm Monday to Friday and rotational Saturdays, working hours will be discussed at interview

You'll enjoy a comprehensive structured training programme, and on-going coaching and support to enhance your development and open up progression opportunities. When you're ready and have mastered your current role, we’ll help take your career to the next level.

This role is not eligible for Skilled Worker Visa sponsorship so applicants must have an alternative form of right to work in the UK.

How we'll reward you

Salary: £24,750 per year (pro rata for hours worked)

You’ll join on a competitive salary of £24,750 and in addition you’ll receive a contribution to help you save for retirement. You can choose from a range of protection, healthcare or lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme. You'll have a generous holiday entitlement of 33 days. (pro rata for hours worked) – you may be required to work Bank Holidays. Visit our reward and benefits page for more information on the benefit packages we offer.

The role
We are currently looking to appoint a Corporate Support Admin Assistant. The role will support the Corporate Admin Office in delivering a customer focused service and will provide admin support to all departments within the Council. To assist the development of the service to meet the business and community requirements of the Council by delivering an excellent customer service

Qualifications
- Administration Qualification (NVQ Admin Level 3 or equivalent) would be desirable
- Educated to GCSE standard ‘C’ or above (or equivalent)

Duties and responsibilities
­- Undertake routine clerical and administrative support to services across the Council, maintaining a high level of discretion and confidentiality.
­- Maintain and update all administrative and information systems and processes as required, including retrieving and collating information to ensure delivery of a high level administrative service.
­- Operate relevant equipment and ICT packages, including updating the Council’s website.
­- Communicate with customers and resolve enquiries.
­- Work cooperatively with other officers of the Council to ensure a fully integrated service for our customers.
­- Collect and distribute incoming mail and prepare and despatch outgoing mail as appropriate.
­- Process applications received by the Council and process associated invoices and manual and electronic payments.
­- Make room bookings for internal and external clients, in all Council buildings, to include arrangements for catering provisions and refreshments and assist with corporate events.
­- Record customer complaints, compliments and enquiries accurately, liaising with appropriate colleagues where action is required.
­- Contribute to improving and developing administrative systems and processes.
­- Carry out any other duties as directed which may from time to time be required.

Person Specification
­- Experience working with administrative systems and procedures in a busy office environment
­- Experience of dealing with members of the public in relation to a variety of issues
­- Experience of responding effectively to telephone and email enquiries
­- Experience of inputting data accurately and with attention to detail
­- Ability to communicate confidently with people at all levels, providing support and developing co-operative working relationships
­- Excellent IT skills, particularly regarding the use of Microsoft Office
­- Ability to work on own initiative and manage own workload with minimum supervision
­- Ability to receive and follow instructions
­- Excellent written and verbal communication skills
­- Ability to accurately record, process and receipt incoming payments
­- Ability to undertake a wide range of administrative tasks
­- An understanding of excellent customer care standards
­- Ability to work successfully and flexibly as part of a team
­- Ability to deal with confidential/sensitive issues
­- Ability to work under pressure
­- Ability and willingness to demonstrate the council’s values and behaviours

Benefits
* Flexible working
* Family friendly policies
* On-site free parking
* Up to 31 days' annual leave
* Option to purchase additional leave
* Salary sacrifice cycle to work scheme
* Savings and loan scheme
* Discounted gym membership
* Generous pension scheme
* Additional voluntary contribution to AVC
* Staff reward scheme
* Employee Assistance Programme
* Employee forums (Your Voice, Health & Wellbeing)

General Statement
The information contained in this job description is provided to assist employees joining the council to understand and appreciate the work content of their post and the role they will play in the organisation. However, the following point should be noted:

• Whilst every endeavour has been made to outline all the duties and responsibilities of the post, a document such as this does not permit every item to be specified in detail. Broad headings, therefore, may have been used, in which case all the usual associated routines are naturally included in the job description.

How to apply
Download and complete the application form at https://www.rossendale.gov.uk

Application forms should be returned to: recruitment@rossendalebc.gov.uk OR
Rossendale Borough Council, People & Policy, The Business Centre, Futures Park, Bacup, Lancashire, OL13 0BB

Alternatively, email your name and address, quoting reference number KA1008 to recruitment@rossendalebc.gov.uk or telephone People and Policy on 01706 252513.

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you will need to meet the minimum requirements for the role, and identify with one of the below criteria:
• Members of the Armed Forces and veterans
• If you consider yourself to be disabled or if you have a long-term health condition.

Closing Date – Tuesday 3rd September 2024 at 10am
Interview Date – Thursday 12th September 2024

Proud member of the Disability Confident employer scheme

A Vacancy at East Lancashire Hospitals NHS Trust.


PREVIOUS APPLICANTS NEED NOT APPLY

The job is based within the Ophthalmology Admin Department at Burnley General Hospital. We are seeking an enthusiastic and hard-working individual to join a team of Band 4 Medical Secretaries to support them within their roles.

An exciting opportunity has arisen for a Clerical Officer/Audio Typist to join a very busy Ophthalmology Department to support the medical secretaries with their clinic typing etc



East Lancashire Hospital NHS Trust aims to deliver the highest quality care to its patients. We employ dedicated staff, some of which have won awards for their work and are internationally renowned. With the support of our staff and the public we have ambitious plans to continue to raise the standard of patient care and services throughout East Lancashire. The Trust offers care across three hospital sites and it is always responding to the changes in patients' needs, using state-of-the art facilities and equipment to treat three quarters of a million people each year.

Our vision is to provide the people of East Lancashire with the best up-to-date medical care, with respect, dignity and well being of all our patients at all times.

The main responsibilities of this role are to support the medical secretaries with their clinic typing. You will also be responsible for delivering and collecting case notes to and from Medical Records and Clinics. You will also be required to track in casenotes waiting to be typed and distribute casenotes to Medical Secretaries as necessary.


This advert closes on Tuesday 20 Aug 2024

We are seeking a dedicated and organized Admin Assistant to support our Service Development Manager within the children’s services sector at Holywell Children’s Homes. The ideal candidate will possess excellent organizational skills, attention to detail, and the ability to handle various administrative tasks to ensure the smooth and efficient operation of our services.
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Key Responsibilities: Administrative Duties:
• Handle incoming and outgoing post and manage telephone and email communications.
• Cover reception duties, including greeting and assisting visitors.
• Type up documents, update and ensure all administrative documents are current and accurate.
• Update computer records and manage data entry tasks.
• Operate office equipment such as printers and photocopiers, conduct stock takes, reorder supplies, and seek authorization for outgoing costs from the Registered Manager.
• Set up meetings, take minutes, and distribute them accordingly.
• Produce documents and reports as required.
• Restock office supplies and other small supplies within the Home.

Service Development Support:
• Assist with the development and implementation of up-to-date service policies and procedures in compliance with current regulations.
• Implement guidelines from the Children’s Homes Regulations Including the Quality Standards (April 2015), The Children’s Homes (England) Regulations 2015, the Homes Statement of Purpose, and the Children Act 1989.
• Support the Registered Manager in maintaining compliance with statutory requirements and obligations (e.g., Children’s Homes Regulations 2015, Mental Health Act 1983, Mental Capacity Act 2005, NHS & Community Care Act 1990, Protection of Vulnerable Groups Act 2006, Disability Discrimination Act, Human Rights Act).
• Assist in ensuring the smooth and effective running of all operational procedures, and record keeping.
• Communicate and collaborate with Holywell’s partners, including local authorities, ICHA, PCSO’s, other professionals, and families as instructed by the Service Development Manager.

Supporting the Service Development Manager:
• Assist the Service Development Manager in managing the Registered Care Home and staff in the absence of a Registered Manager.
• Help in achieving and maintaining high standards of governance and ensuring compliance with legislative, professional, and quality standards to achieve a GOOD or OUTSTANDING rating by OFSTED.
• Support the Service Development Manager in working closely with Commissioners, families, and advocates for children to maintain Holywell’s interests and reputation.
• Assist in keeping Holywell’s policies and procedures up to date, ensuring all staff are familiar with and understand them.
• Support in developing a database of contacts with key commissioners of children’s services and preparing documentation for service registration with regulatory authorities (OFSTED).
• Assist in preparing annual budget forecasts and managing staff teams effectively to deliver full support to children and achieve compliance with statutory requirements and Holywell’s standards.

Organizational Responsibilities:
• Make autonomous decisions within the scope and role of professional practice, adhering to organizational guidelines and responsibilities.
• Assist and advise Holywell Children’s Services Limited on resource utilization and the development of high-quality services.
• Support Holywell’s status as an Investor in People and a Preferred Provider of social care services.

Essential Skills and Qualifications:
• Excellent organizational skills and time management.
• IT literate
• Computer literacy and proficient keyboard skills. Word processing / data processing/ spreadsheets/ presentations
• NVQ level 3 or equivalent in literacy and numeracy or equivalent
• Willingness to undertake training to develop skills to take a proactive role in administration and software, i.e., forward planning, negotiation, monitoring, making recommendations.
• Strong communication skills and the ability to work well as part of a team.
• A good level of English spelling and grammar.
• Good numeracy skills with accuracy and attention to detail.
• The ability to use initiative and work independently when required.

Experience
• Experience in organising and managing administrative systems and procedures in an office environment
• Experience of working as part of a team
• Experience of working on own initiative
• Skills, Knowledge and Ability.
• Ability to undertake a wide range of administrative tasks including word processing and filing
• Ability to collate statistical data and present both orally and in written reports
• Ability to apply information communications technology to the responsibilities of the job
• The ability to take accurate minutes
• Good understanding of issues associated with working in Social Care.
• Ability to respect confidentiality.
• Ability to deal with contentious / difficult situations and resolve conflicts.
• Ability to work to a high level of autonomy under limited direct supervision, including determining and organising information; to manage own workload, to work under pressure and with initiative
• Ability to work successfully as a member of a team
• As an employee of Holywell, you will be required to pursue actively with Holywell’s policies on equal opportunities and race relations and to undergo any training associated with this.
• Willingness to learn or knowledge of using computerised systems for budget management.
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DISCLOSURE – Barring Systems
This post is subject to an enhanced disclosure under the DBS.

Transcription and production from winscribe of typewritten reports/correspondence, for the consultants team and visiting consultant team which may include outpatient reports, discharge summaries, and other relevant clinical and non-clinical correspondence. - Open and prioritise correspondence (which is often of a highly sensitive and confidential nature) on behalf of consultant/s ensuring that urgent correspondence receives prompt attention. In the consultant/s absence, Medical Secretary is responsible for ascertaining which correspondence requires referral to an appropriate clinician/nurse for urgent attention. - Retrieve and act upon correspondence received by e-mail. - Process case-notes of patients discharged from hospital; follow through ongoing care plans as indicated in notes. Allocate notes to relevant clinician for dictation, or ensure that any standard letters are completed as appropriate. Where standard letters have been generated at ward level, ascertain from case-notes whether any supplementary letter/action is required and deal with appropriately. Ensure that follow up appointments or referrals to other specialties are arranged where necessary. - Ensure that relevant investigation results received after patients discharge are communicated to GPs where appropriate, particularly where treatment may be required. - Ensure that discharge summaries and other time-sensitive information are dictated and typed within the designated time limits. - Ensure the correct closure of outpatient episodes have been completed, following consultant appointments with patients. - Receive, manage and prioritise telephone and personal enquires, complaints, messages and information from patients, relatives, General Practitioners, Consultants and other medical staff and external organisations on behalf of Consultant and clinical team. Deal with enquiries relating to the medical and social welfare of patients and relatives in a sensitive manner, referring to medical staff or other Healthcare Professionals where appropriate. When responding to enquires, ensure that relevant guidelines or protocols are followed. - Respond to enquiries from patients and Healthcare personnel as appropriate. Provide empathy and reassurance to patients where necessary. May be required to convey clinical/medical information to patients, medical, nursing, pharmacy or other healthcare staff, when instructed by, or with permission of Consultant. - Manage patient investigation results. Check all incoming laboratory/radiology results, ensuring that abnormal results are communicated promptly to appropriate Clinician. Ensure all reports are seen and signed by Clinician prior to filing in case-notes. Retrieve patient results from the ICE system, ensuring that results are available as soon as possible. Responsible for chasing up missing results. - Maintain systems for monitoring and retrieving outstanding investigations. May be required to instigate appropriate referrals to other disciplines in respect of specific abnormalities in line with Departmental protocols. - Undertake self-supervision and effective self-organisation in terms of: a) co-ordinating annual and other leave in co-operation with other secretaries, and with the approval of management; b) liaising with other secretaries to ensure fair distribution of work by mutual assistance; c) liaising with manager and other secretaries regarding any flexi-time arrangements within the office. - Establish and maintain efficient office systems, including filing systems for the clinical team and maintain a booking out and/or booking in system for case-notes using the hospital patient administration system. - Co-ordinate arrangements for urgent outpatient appointments/hospital admissions, domiciliary visits etc - liaising with wards, departments and other agencies as required. - Liaise with Admissions Department in respect of patients requiring hospital admission, ensuring that relevant information or instructions are communicated effectively. Ensure that all relevant investigations are available prior to admission and in particular that any problem with the potential to delay admission/surgery is brought to the urgent attention of the relevant clinician (may be necessary to liaise with or organise input of other Clinicians prior to admission (eg anaesthetic assessment) or to co-ordinate arrangements where procedures require multidisciplinary input). - Maintain confidentiality at all times, ensuring that information is only divulged to authorised sources and by appropriate means. - Provide administrative and secretarial support for Consultants non-clinical NHS obligation and commitments. - Provide essential cover for colleagues during periods of sickness, holiday absence, non-working days and home worker

This is an exiting opportunity for an administrative person to join a large and thriving endoscopy team.

ELHT has JAG accreditation across all 4 departments on three sites.

We are looking for a motivated member of staff that is able to work independently supporting the endoscopy service to maintain JAG accreditation, and to ensure the smooth running of the service.

The successful candidate will work closely with the endoscopy Operational Manager and Endoscopy Matron.

This role offers variety and will allow the successful candidate to be autonomous with their own work load.




• To provide a highly comprehensive secretarial and clerical service to the Endoscopy Management Team, including dealing with all correspondence promptly and efficiently (incoming and outgoing), some of which will be of a highly confidential nature, typing (copy and audio), filing, photocopying.


• Organise and plan workload, diary and commitments including the scheduling of formal meetings ensuring deadlines are achieved and that the flow of work is priorities in order that the endoscopy team targets and objectives are delivered.


• Organising meetings on a regular basis, including administrative arrangements, e.g. catering, room booking, seating arrangements.


• Receive, monitor and deal with enquiries and telephone calls on behalf of the Endoscopy Management Team

.
• Assist in the NMC Registration renewal reports on a monthly basis and ensuring the validation of all staff in the Endoscopy unit, BGTH, RBTH and Rossendale via the appropriate registration organisation,and inform ESR accordinglyensuring copies of renewed registrations are added to the registrant’s personal file.


• Liaise with a variety of senior staff on a regular basis, and various departments providing ad-hoc information and support at their request.


• Liaise with departmental staff providing information and support.





· Please see the full job description for more details



STANDARDS OF CONDUCT



1. Ensure that personal actions and conduct comply with Trust Policies and Procedures, e.g. health and safety, fire procedures, no smoking policy, equal opportunities, confidentiality, etc.



2. Attend training courses as required, e.g. induction, moving and handling, fire lectures, etc.



3. Conduct duties with regard to values underpinning the Trust’s Vision:



· If its about me, involve me

· Working together in partnership

· Aspiring to excellence

· Ongoing improvement of our service



The purpose of this document is to act as a guide to the duties which may be required. It is not an exhaustive list and other duties may be required in accordance with the grade of the post and the competence of the post holder. The job description, from time to time, may be subject to review and change following consultation with the post holder.



The Trust operates a Tobacco Control Policy.

· Working with the Endoscopy Nurse Lead & Comms ensuring the ELHT Endoscopy external website is up to date.



· Manage the Endoscopy intranet i.e. OLI ensuring this is kept up to date with various documentation.


• Liaise with Nurse Endoscopists in relation to maintaining Patient Information leaflets and keeping accurate records of review dates.


• Use initiative to resolve problems, informing Manager of outcomes.


• To act as secretary to a number of meetings, preparation of agenda’s, collation of papers and distribution, taking minutes as requested and transcribing.


• Required to act on own initiative with regard to personnel issues and bring matters required to the attention of relevant Matrons/Managers.


• Archive all old records to ensure they are maintained as confidential data within the legal timescales.


• Provides advice and information to staff, colleagues relating to appointments and meetings.


• Understand the organisation structure of the Trust and have knowledge of own and other services in order to deal with enquiries.

Please see the full job description for more details


This advert closes on Wednesday 31 Jul 2024