SUPERVISORY MEDICAL SUPPORT ASSISTANT
Full-time
Junior Executive
1 hour ago
Major duties include but are not limited to: Performs the administrati.....
Major duties include but are not limited to:
- Performs the administrative and personnel management functions relative to staff supervised.
- Establishes guidelines and performance expectations for staff, which are clearly communicated through the formal employee performance management system.
- Observes workers' performance; demonstrates and conducts work performance critiques.
- Provides informal feedback and periodically evaluates employee performance.
- Resolves informal complaints and grievances.
- Develops work improvement plans, recommending personnel actions as necessary.
- Provides advice and counsel to workers related to work and administrative matters.
- Effects disciplinary measures as appropriate to the authority delegated in this area.
- Reviews and approves or disapproves leave requests.
- Assures that subordinates are trained and fully comply with the provisions of the safety regulations and with VHA Scheduling Directives 1230, 1231, 1232
- Plans work to be accomplished by subordinates; set and adjust short-term priorities and prepare schedules for completion of work.
- Assigns work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
- Receives and relays incoming and outgoing telephone and intercom messages.
- Receives and responds to unclear inquiries from patients concerning a variety of medical, personnel, and administrative matters.
- Receives and directs patients and visitors, answers routine inquiries and obtains necessary record information prior to patient's visit.
- Makes patient appointments and/or makes or assists in making the determination as to the patient's eligibility for benefits.
- Receives, schedules, and routes patients applying for care.
- Receives new and recurring applications for care.
- Procures data from official records, verifies information contained in the application.
- Enters no-show information for patients who fail to report for scheduled appointments, rescheduling patients as directed by the physician.
- Determines the nature of the patient's medical care needs, questions, or complaints and answers questions, provides information, gives guidance, and initiates action as appropriate.
- Maintains contact with medical and clerical staff in various clinics and wards to resolve delays and misunderstandings in the medical administrative aspect of providing medical care.
- Responds to technical questions regarding patient rights and responsibilities and medical eligibility for care.
- Serves as key member of the patient care team providing crucial administrative advice and guidance.
Work Schedule: 8:00a-4:30p Monday-Friday
Telework: Not available.
Virtual: This is not a virtual position.
Functional Statement #: 24328-F
Relocation/Recruitment Incentives: Not authorized.
Permanent Change of Station (PCS): Not authorized.
Starting at $63,782 Per Year (GS 8)
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