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Who are we?
Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Customer Onboarding
Utilizes onboarding templates and checklists and uses judgment within a moderate scope to make modifications to the standard during onboarding based on customers needs and project scope
Uses the 3 Phase Methodology for onboarding:
Phase 1 - Conducts pre-onboarding for key customers
Phase 2 - Kick-off Onboarding: Sets up, facilitates and conducts kick-off meetings for customers
Phase 3 - Continuous Follow-up: Within a moderate scope, follows up with key customers
All Phases:
Communicates effectively, able to translate internal processes to be able to set customer expectations within a moderate scope. Communicates with developed skills in a way that allows the CSM to influence the customer and others.
Able to communicate with customers what other teams at Equinix do and how customers should utilize them
General:
Collects in depth information about the customer, so that the experience is personalized
Proficient in Equinix's processes, policies and escalation paths
Post onboarding, follows up on actions and tasks and understands how these tasks connect to customer's goals
Able to articulate trends for this customer
Able to utilize moderate inquiry (questioning) skills with the customer in order to better understand their business.
Able to use prior information to inquire more deeply about the customer
Adoption and Customer Success Management
Develop, maintain and track progress of a Customer Success Plan within a moderate scope
Drive product and process adoption by understanding customer usage trends of key customers
Able to articulate a moderate understanding of Equinix's products (current and future) and provide customer education.
Collect customer feedback, providing it to relevant teams to improve the customer experience
Proactively identifies feedback trends across customers and drives process improvements for key accounts
Proactively review product utilization and propose potential solutions for key customers
General:
For key customers only, partners with account team for presale discussion to facilitate account growth and gain insight and understanding of the customer
Acts as a customer advocate
Ensure smooth and clear handoff to/from internal teams
Proactively reaches out to customers to touch base (i.e. heath check) on key customers
Accumulate, utilize and distribute methods of best practices, May develop and implement new methods of best practices
Participate in key customer projects, may lead cross functional teams for key customer projects, within a moderate scope
Issue and Escalation Management
Assess issue/escalation to validate, prioritize and progress accordingly
Manage, document and raise visibility of critical escalations as appropriate
Engage key stakeholders as needed to ensure adherence to standard operating procedures, policies/rules/restrictions and when resolving issues and communicating externally with support from management
Identifies process improvement opportunities or plans while leveraging what is already in place
Participate in and/or collects issue post mortem/root cause analysis, to communicate resolution and any improvement plans when required
General:
Main point of contact for the customer providing honest and empathetic support, for CSM managed escalations. Escalates to GEM and functional teams as agreed
Work cross functionally to proactively engage internal colleagues in order to provide ongoing, timely updates and resolutions to the customer within a moderate scope
Provides globally consistent communication
Account Management & Retention
Involved in managing accounts in conjunction with sales and management, including support of order fulfilment and other contractual obligations within a moderate scope
Flags churn risks as they become known and proactively engages with sales and management to raise awareness of potential churn
Manages delivery of regular Operational Survey Review for selected accounts, within a moderate scope
Supports resolution of follow-up actions from CBRs and project manages follow-up actions from OBRs
General:
Drives high customer satisfaction
Able to support moderate customer projects independently and more complex projects under supervision
Qualifications
3+ years experience preferred
Bachelor's degree preferred
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
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Job Title
Customer Experience AssociateJob Description Summary
The role of Customer Experience Associate is to provide a customer-centric experience for the site occupants. The role will focus on providing appropriate customer experiences whilst having a deep understanding ofJob Description
About the Role:
About You:
Why join Cushman & Wakefield?
As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;
We're committed to providing work-life balance for our people in an inclusive, rewarding environment. We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.
We have a vision of the future, where people simply belong.
That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.
Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to HRServices@cushwake.com. Please refer to the job title and job location when you contact us.
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Date Posted:
2024-03-10Country:
MalaysiaLocation:
Otis Elevator Company (M) Sdn Bhd, 15-01 Menara Symphony, No 5, Jalan Semangat, Seksyen 13, 46200 Petaling Jaya, Selangor Darul Ehsan , MalaysiaAt Otis, it’s our people that make us different.
Join the Otis family where collaboration, innovation and empowerment help each individual and the company reach new heights. Come and join us today and be part of the Forbes 2023 World's Best Employers!
About you
Otis Elevator is growing and we are recruiting a Service Sales (Maintenance Sales) Consultant. Reporting to the Service Sales Manager, the Service Sales Consultant will be responsible for promoting and selling elevator and escalator service agreements to both new and existing customers. This role is instrumental in driving revenue growth and expanding our service contract portfolio.
What you will be doing
Identify and pursue new business opportunities by prospecting and qualifying potential customers for elevator and escalator service agreements.
Build and maintain strong relationships with existing customers to understand their service needs and promote contract renewals and upgrades.
Collaborate with the sales and service teams to develop tailored service solutions that meet customer requirements and enhance their experience.
Prepare and deliver compelling sales presentations and proposals to effectively communicate the value of Otis service offerings.
Negotiate contract terms and pricing to secure new service agreements and achieve sales targets.
Stay updated on industry trends and market developments to identify competitive advantages and position Otis as a leader in elevator and escalator services.
What you will need to be successful
Proven experience in sales, preferably in the elevator, escalator, or related industries.
Strong understanding of sales principles and techniques, with a track record of meeting or exceeding sales targets.
Excellent communication and interpersonal skills to build rapport with customers and effectively convey the value of service agreements.
Ability to work independently and as part of a team to develop and execute sales strategies.
Proficiency in CRM software and sales tools for pipeline management and reporting.
Bachelor's degree in business, sales, marketing, engineer or a related field is preferred.
What’s In it For Me
Opportunity to work with the world market leader in a crisis-proof industry.
We offer you lucrative remuneration including basic salary, allowances and attractive sales incentive.
We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.
Apply today to join us and #BuildWhatsNext
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.
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The base pay for this position is
N/AIn specific locations, the pay range may vary from the range posted.
Official account of Jobstore.
Who we are
Build your best future with the Johnson Controls team.
As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!
What you will do:
Responsible in achieving company objectives by assisting Applied Sales Engineer to provide air-conditioning solutions to customers.
How you will do it:
Understand customers’ requirements for air conditioning equipment and solutions.
Provide heat load calculations and estimation to customers base on standards, requirement and application.
Prepare air Conditioning equipment selection, costing and budgetary to customers base on the required specifications.
Conduct technical and product presentations to consultants & end users virtually and physically.
Work with Applied Sales team & to seek potential customers in local market and maintain good relationships with the stakeholders of the projects.
Prepare weekly sales report & project tracking record to analyze and track the status of the projects.
Collect, gather and analyzes competitive comparisons, pricing trends, and market analysis of the competitor landscape.
Provide feedback or voice of the customers to the company on market requirements and regulations.
What we look for:
10+ years’ experience delivering consulting services, including team leadership and active involvement in selling professional services
5+ years’ operating in a pre-sales environment, shaping and scoping large and complex implementation projects
5+ years of enterprise-level project or program management experience
Possess senior level relationship in the building technologies market to support Sales Team in their sales efforts
Proven leader and developer of people working in diverse team environments.
Demonstrated technical and/or functional aptitude, and ability to engage with architects/owners/consultants or SME into pre-sales activities.
Extremely strong written and verbal communication skills, executive level presence and experience in working in a client advisory role
Demonstrated ability to influence a group audience, facilitate solutioning and lead discussions such as implementation methodology, Road mapping, Enterprise Transformation strategy, and executive-level requirement gathering sessions
Excellent analytical & problem solving skill
Business acumen, good interpersonal and communication skills
Able to work independently with minimum supervision.
What we offer:
Competitive salary
Paid vacation/holidays/sick time
Comprehensive benefits package
On the job/cross training opportunities
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy
#LI-GO1
#LI-Onsite
Official account of Jobstore.
Who we are:
Build your best future with the Johnson Controls team
As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!
What you will do:
Service Account Manager role will be responsible to lead all aspects of the day-to-day activities of field technician team and plan monthly customer routes. To maintains customer happiness while balancing financial goal and to ensure safety compliances and polices are met. Analyze teams’ performance and recommend best suited changes to ensure profitable outcome.
How you will do it:
What we look for:
What we offer:
#LI-LW2
#LI-Onsite
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MAIN PURPOSE OF ROLE
Partnering with the sales team provides opportunities to maximize service upgrade opportunities. Effective time management by the incumbent helps minimize potential customer downtime increasing customer satisfaction with our solution. Also, the cost of service management including spare part inventory management and resolution through First-Time or Same Day Services impact customer satisfaction and our ability to renew existing contracts.
The Technical Support Specialist position is a key role in the service organization, providing both on-site and phone technical problem resolution for Abbott Diagnostics customers. In addition to technical problem resolution, the incumbent is responsible for developing customer relationships and building customer loyalty.
MAIN RESPONSIBILITIES
QUALIFICATIONS, EDUCATION & EXPERIENCE
The base pay for this position is
N/AIn specific locations, the pay range may vary from the range posted.
Official account of Jobstore.
Who we are
Build your best future with the Johnson Controls team.
As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!
What you will do:
How you will do it:
What we look for:
What we offer:
#LI-GO1
#LI-Onsite
Official account of Jobstore.