Total 4,755 job vacancies in Malaysia

1. Perform equipment safety buy-off and drive machinery safety program;
   • Ensure all MAE is safe (according to site requirement) before release to production
   • Ensure all MAE equipped with hazard assessment and environmental impact assessment before release to production
2. Participates in the review of Machinery design and serve as advisor on safe machinery concept
3. Conduct EHS inspection /assessment and provide technical support;
4. Plan and conduct EHS related training to employee, visitor and contractor;
5. Liaises with external sources (regulatory, contractor, supplier etc) to identify, document, and facilitate compliance with various legal and business EHS related requirements.
6. Serves as company’s registered Safety and Health Officer (SHO) and fully assume the roles and responsibilities of SHO as stipulated in the law.
7. Analyze data, conduct trend analysis, apply problem solving methodology and formulate recommendation to drive continual improvement of EHS management system performance;
8. Interact with all level of people to help develop or revise organization's documented procedures & WI's
9. Analyzes loss control and accident reports; develops, implements and maintains procedures to minimize losses and or accidents.
10. Performing audits of system, inspect to current specifications and conformance to the ISO Standard.
11. Co-lead for EHS committee

• Responsible for managing the entire recruitment process, ensuring that the organization successfully attract and integrate top talents successfully into the organization with focus on candidate and employee experience.
• Working closely with Talent Acquisition team from all Bosch Malaysia locations by analyzing company’s hiring needs, sourcing platform and recruitment strategy to ensure a healthy talent pipeline is available in meeting hiring needs.
• Oversee the governance and Key Performance Indicators of talent acquisition processes and evaluate recruiter performance, ensuring adherence to company standards, process quality and best practice implementations.
• Developing and implementing comprehensive onboarding and integration programs that align with the company's values and culture, serving as a point of contact for new hires during their early integration journey in Bosch.
• Responsible on the implementation of employer branding and communication strategies which include content creations, managing social media, fulfilment of employer branding roadmap for Bosch Malaysia

ROLE POSITIONING AND OBJECTIVES

is looking for Commercial (Telesales) Executives who are persuasive and can demonstrate exceptional selling, communication, and
closing skills to potential and existing partners. The Commercial Executive is responsible for the process of calling, pitching,
following up and servicing partners at a high performing level.

WHAT YOU WILL OWN:

While leads are provided, you will be expected to:
● Have the ability to sell on the phone as second nature.
● Be relentless in researching, reaching out to, and speaking to the right decision-makers in a business.
● Be sales-minded and resourceful to hit set KPIs.
● Meet requirements in the areas of documentation accuracy, partner approval and systems processing.
● Meet the expected daily productivity in terms of number of calls and sales
● Keep records of calls and sales and note useful information in an organized fashion.
● A knack for objection handling, persuasiveness, instilling urgency and acting in a fast-paced fashion.
● Problem solving comes as second nature; constantly striving to provide solutions which are in-sync to company offers.
● Constantly excelling in meeting and exceeding KPI elements set by the company.

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE.

● As this is a 100% telesales role, the incumbent must be comfortable to make outbound calls via digital communication tools and be on the phone over extended periods of time.
● Able to communicate in English effectively, an added advantage for ability to speak, read & write in Bahasa Malaysia.
● Previous telesales experience is not necessary but is an added advantage.
● Comfortable in working with online business tools such as Google applications. Experience with Salesforce a plus, but not mandatory.
● A proficient communicator with a consultative sale driven approach.
● A strong relationship builder, target-oriented, resilient and a team player with a willingness to learn.
● Fast learner and able to adapt quickly to constant changes in operational processes
 

WHAT YOU WILL OWN:

● Onboard potential foodpanda vendors on the platform via phone call & live chat

● Assist the sales team on face-to-face/call training sessions with potential vendor

● Provide the support to the vendors to ensure they are satisfy with foodpanda

● Setting up relevant accounts for potential vendors for them to start selling on foodpanda

● Provide first call resolution to the vendor if needed

● Any other ad hoc tasks as requested by your line manager

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE:

● Highly communicative with a pleasant personality

● Fluent in written and spoken English & Malay ; spoken Mandarin/Cantonese is a plus

● Proactive and self-motivated individual who thrives on meeting targets

● Prior call centre experience a plus, but not compulsory

WHAT WE OFFER:

A top-notch office in Kuala Lumpur, Malaysia close to amazing restaurants and bars. Inside the walls of this office you’ll find:

● An empowering, international and agile working environment

● Responsibility from day one in an innovative and rapidly expanding tech business

● Regular office parties and exciting team events

● And a bunch of cool extras including foosball tables and a table tennis table, as well as free fruits and, of course, a monthly corporate allowance from foodpanda

ROLE POSITIONING AND OBJECTIVES

As a Content Editorial agent, we are responsible for creating and updating our vendor’s menu according to their actual menu while ensuring that the quality we are reflecting in our foodpanda frontend is at par with the company’s standard. We are also responsible for working on the request within the target SLA. We are expected to deliver quality service in an effective and efficient manner to provide maximum vendor experience.

WHAT YOU WILL OWN:

• Administer all editorial tasks within the assigned scope of work efficiently
• Manage and submit cases within the SLA
• Identify vendor’s need by understanding the requirements and ensure that it is according to the content SOP
• Ensure that quality standards are maintained in creating and updating menu
• Ensure that target productivity and quality scores are met
• Ensure compliance with company policy and procedures
• Participate in daily team huddle
• Proactively provide feedback and suggestions for the improvement of SOP
• Assist the RTA/TL in executing ad-hoc tasks as and when required
• Able to handle timelines and take ownership of tasks assigned

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE

• Well-versed in international cuisine, especially in the Asia Pacific region with sound knowledge of common food preparation and terminologies
• Good oral and written communication skills in Mandarin.
• Approachable personality with people handling skills
• Good listening skills
• Familiar with Salesforce, Microsoft Office applications (Excel, PowerPoint), Google platform
• Good problem solving skills in handling complaints effectively
• Must be able to work on shifts, weekends, and public holidays
• Willingness to take on additional responsibilities and ad hoc task
• Able to handle timelines committed and take ownership of tasks assigned to you
• Ability to communicate effectively with senior management and other

Ensure that safety and security standard and procedure are put into practice in the most effective and efficient way. Be strong in crisis management and can handle crisis situation. Ensure that our customers can enjoy shopping experience in our area safely.

Your assignment

• Oversee day-to-day safety and security operations within the shopping centre.
• Assist in developing EHS and security policies, procedures and training materials and promote EHS program to ensure compliance.
• Assist to develop and implement crisis management and emergency response plans.
• Coordinate with local authorities, emergency services, and relevant stakeholders during emergencies.
• Conduct pre-opening inspections to ensure that tenant fit-out activities comply with company safety and security guidelines.
• Utilize CCTV systems and other security technologies to monitor the shopping centre premises.
• Maintain accurate records of security-related activities.
• Manage access control systems and ensure the security of entry points.
• Issue and monitor access cards for coworkers, tenants, and authorized personnel.
• Review and approve permit to work, including hot work permits, impairment permits, working at height permits, and other safety and security permits.
• Collaborate with internal departments, tenants, and external partners to enhance overall safety and security.
• Foster positive relationships with law enforcement agencies and emergency services.
• Provide ongoing training to the security team on relevant security procedures and protocols.
• Conduct investigations into security breaches, thefts, or other incidents, and liaise with law enforcement agencies as necessary.
• Maintain accurate records of security incidents, investigations, and training activities, and prepare reports for management review.
• Assist in conducting internal safety and security audits and firefighting equipment testing.

• To set-up and lead the Sensory Laboratory Operation including training of expert panellists, planning and conducting sensory tests.
• To support sensory lab installation
• To process statistical data including interpretation of the results.
• Talk to clients about sensory analysis techniques and resulting data. 
• To assist in new product development and improvement of existing product.
• To prepare food samples for sensory evaluation
• To prepare test reports after each test, which could be including pH, TTA, volumetric, texture analysis, shelf life etc.
• Ensure that test as assigned are performed in a timely manner in accordance with the corporate procedure.
• Give accurate feedback on the significance of test results.
• To maintain laboratory equipment and instruments in good working conditions and to be responsible for the housekeeping of the test/sensory laboratory.
• To manage incoming and outgoing samples when required. 
• To perform ad-hoc duties assigned by the superior

• Create a comfortable atmosphere and a good working environment by setting a good example with simple, straight forward behaviour.
• Be clear in communicating to contractors and vendors, ensure their works are in compliance with their PPM, in house rules, safety measures, and emergency procedures
• Listen to and work towards completing goals, work assignments in a timely manner, update and feedback on plans and results and ensure that you understand the overall strategy.
• Support your co-workers and be a good listener. Promote your own or your co-workers' special abilities and allow your manager the opportunity to develop and support your own initiatives.
• Work towards department goals and the goals of IKEA
•Ensure all works minimise disruption, risk and inconvenience to co-workers, visitors and customers

• Reconcile bank transactions (Upload daily bank account statement, reconcile all daily bank receipts/ payments in bank accounts including journal postings for bank related transactions in accordance with company policies)
• Analysing and rectify issues or enquiries, such as bank account variances or any other item pertaining to transaction within the entities supported, activity analysis for country finance commentary.
• Resolve CM related issues and disputes or escalate as required
• Preparation of bank reconciliation, loading into Certification, monitoring/ clearing aged items, attend balance sheet review calls with stakeholders if required.
• Stakeholder management includes collaboration with all parties (including country finance, controllerships, business finance, other GFS team, system experts, Group Finance etc) in handling daily/ ad hoc matters relating to entities supported.
• Continuously drive for improvement & streamline processes within cash management function
• Act as escalation point for any issues involving month end, quarter, year-end close. Monitor and manage issues, escalations and/or exceptional handling requests
• Understand and ensure compliance with Experian policies and be the first line of defence/ Gatekeeper of the books
• Manage day-to-day operation and month end close to ensure deadlines and deliverables are submitted accurately and on time
• Provide support to internal & external Audit process and in accordance to accounting standard. Ensure compliance with all requirements encompassing data integrity and evidence of process and accuracy.
• Perform other responsibilities and duties periodically assigned by line manager to meet financial reporting requirements and/or other projects
• Respond/ handle ad-hoc requests/ divestments/ acquisitions in a timely and professional manner

We are looking for a Manager, Account Management to be based in Johor Bahru. The department generally is responsible for identifying new business opportunities, promoting existing activities and ensuring fast, sustainable growth.

Responsibilities:

Responsibilities include, but are not limited to:

• Manage and expand relationships with existing restaurants and proactively identify further new business opportunities.

• Monitor accounts and identifying upsell and cross-sell opportunities

• Develop sound strategic marketing plans and ensure consistent growth for the client’s business

• Monitor each account’s performance metrics and ensure compliance with foodpanda’s operational standards function.

• Strong knowledge of all aspects of the foodpanda business model and the online food ordering market. 

Collaboration:

• Collaborate with other departments & stakeholders and provide feedback and identifying industry trends

• Account Manager will be the main point of contact in all matters relating to client’s concerns & needs

• Work with internal support functions to ensure that every deal that goes live on the platform meets quality standards - collaboration

• Collaborate with various stakeholders to ensure project delivered timely

• Collaborate  with internal departments to facilitate client need fulfillment

The PLM Specialist is part of the team responsible for the maintenance of the PLM system within APAC and will support the implementation of the new PLM Software.  You will be responsible for assuring quality and trust in the data and be the first point of contact for data-related questions in your field.  You will work closely with R&D developers and PLM users to maintain PLM data flow throughout the specification lifecycle, enrich data, provide feedback to users and drive system improvement.  You are the PLM data custodian, and thanks to your action, the PLM system is trustworthy and data used as a strategic R&D asset.

This requires technical rigor, attention to detail and a relentless drive for completion with excellence. This role plays a critical role in the maintenance, protection and utilisation of a critical R&D asset (our recipe know-how and IP).  This role is responsible for ensuring compliance with company policies and procedures related to specifications, leveraging best in class practices throughout all R&D activities and helping to support speed to market.

• Support the implementation of the new PLM Software, user acceptance test and user support

• Ensure successful migration of the data into the new PLM software: migration, validation, completeness.

• Collaborate with specification creators within your area of responsibility, to guarantee the completeness and accuracy of product data until product retirement

• Ensure the maintenance of the product data (new data entry, parameter updates, new requirements)

• Monitor data quality periodically, raise gaps and coordinate issue resolution. 

• With guidance from manager, drive PLM system continuous improvement (design, workflow, data quality)

• Support PLM users about data extraction and reporting

• Act as data custodian and make PLM the system loved by the users and fun.

• Communicate and support best practice PLM completion with APAC applications teams for all categories.

• Reports to Manager on a weekly basis highlighting risks/issues and resolution plans

• Other tasks/duties as assigned by the Manager

The Business Support Assistant delivers full Business Support in purchase order handling for the R&D, Quality & Food Compliance department, primarily for the team in Utrecht (Netherlands). The role sits with the Data Factory Team in Johor (Malaysia) and can involve also other tasks supporting Johor Malaysia Data Factory team when required. The Business Support Assistant works with the Business Support Assistant in Utrecht to handle all purchase orders.

There are two primary goals of this role: Support R&D daily business by handling of Purchase Orders for Utrecht and support operation of the R&D team in Johor.

Business Support – finance process

• Raise R&D Department PO’s within 24 hours in SAP System and process them throughout the Finance Process

• Maintain financial good practice when executing the R&D Purchase Order process.
• Maintain Vendor Invoice Management system with Accounts Payable to avoid delay in payment.
• Provide departmental support i.e. set up new vendors, increasing limit orders.
• Troubleshoot and optimize business processes for maximum efficiency
• Participate purchasing Business Process Owner meetings

Business Support – Data Factory team

• Support Data Factory team with other activities, e.g. specification creation, update, maintenance as well as other support in the Johor R&D facility.

Key Responsibility & Accountability

1. Co-ordinate distributor teams and their activities at the point of sales in order to achieve sales targets.
2. Search for incremental opportunities to increase company sales in terms of new incremental distribution, shelf space and 2nd placement activities.
3. Conduct market intelligence in the given outlets (collect sales data, JDE and competitor activities etc).

Distribution and range:

• Ensure portfolio distribution in given stores according to the Master Stock List
• Co-ordinate new product launches with the distributor teams and ensure target distribution is achieved

Shelf management:

• Monitor and ensure compliance with planograms guidelines issued by the central office, detecting and managing opportunities

2nd placements:

• Monitor and ensure 2nd placements are executed according to plan
• Ensure correct implementation of products on the 2nd displays based on planograms and guidelines established

Pricing and promotions:

Ensure compliance with centrally agreed pricing and promotional plan

Key Responsibility & Accountability

1. Co-ordinate distributor teams and their activities at the point of sales in order to achieve sales targets.
2. Search for incremental opportunities to increase company sales in terms of new incremental distribution, shelf space and 2nd placement activities.
3. Conduct market intelligence in the given outlets (collect sales data, JDE and competitor activities etc).

Distribution and range:

• Ensure portfolio distribution in given stores according to the Master Stock List
• Co-ordinate new product launches with the distributor teams and ensure target distribution is achieved

Shelf management:

• Monitor and ensure compliance with planograms guidelines issued by the central office, detecting and managing opportunities

2nd placements:

• Monitor and ensure 2nd placements are executed according to plan
• Ensure correct implementation of products on the 2nd displays based on planograms and guidelines established

Pricing and promotions:

Ensure compliance with centrally agreed pricing and promotional plan

Job Description:-

1. Assist in verifying all supplier invoices or others have been approved, processed and taken into accounts timely and accurately for closing purpose.

2. Assist to process payment to all approved supplier invoices within the credit term and in accordance with approved procedures.

3. Perform creditor reconciliations for suppliers to ensure all transactions have been properly taken up and to detect error.

4. Ensure filing is done timely and properly for easy retrieval of information.

5. Assist in administrative activities and/or undertake special assignment to learn more about accounting and office operations.

6. Perform any other task and assignments as directed by the Management from time to time.

• Manage Quality Assurance activities for projects and engagement with various stakeholders to ensure operational compliance to our Integrated Management System.
• Support overall business in collaboration with respective functional groups and across regions.
• Maintaining ISO 9001, ISO 14001 management systems, procedures and processes
• Project and internal audits in accordance to ISO 9001, ISO 14001 standards.
• Maintaining and supporting Client-care program and reporting
• Administer, manage and be proficient in the various business systems and platforms.
• Digital transformation of compliance and quality procedures.
• Conducting trainings, workshops to enhance understanding of internal processes and compliance.
• Monthly reporting of compliance matters across platforms and systems.
• Shall carry out duties in accordance with the quality and environmental management system, health and safety policies and procedures.
• Shall perform other duties that his/her immediate superior may assign from time to time.
• Support on business systems and be familiar to operate the AECOM tools.
• Support on report consolidation to identify trends and implement improvement initiatives.

Key Responsibilities:

• Design, test and configure control panels, motor control centers, Ethernet networks, ASI networks, and pneumatic circuits, for automation systems 

• Manage and maintain PLC, SCADA, and HMI systems to ensure optimal performance.

• Troubleshoot and resolve automation-related technical issues promptly to minimize downtime.

• Lead or support the design, development, and installation of new automation projects.
• Collaborate with cross-functional teams to ensure successful implementation and integration of automation solutions.

• To improve process system in automation control 

• Ensure all automation systems comply with industry regulations and company standards, including safety, quality, and environmental policies.

• To reduce Trouble and programming control.  

• To reduce support from outsources people to do troubleshooting  

• To synchronize all system in one server 

• To reduce consumption electricity  

• Participates in the factory ensuring that the technical solution follows corporate and market standards and is delivered with the expected quality, being on time and in budget
• Implement test strategy for the overall functional scope, in compliance with the global test strategy for the project, product or release quality control

We are seeking a highly skilled and innovative staff engineer to lead our technical team in bringing new products to market within a dynamic environment. In this role, you will lead and contribute to the development and implementation of advanced test engineering strategies for our cutting-edge storage products. Below are the key responsibilities:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Optimize Test Strategies: Design and execute efficient test plans, test time, yield, and quality to meet factory financial goals. Identify cost-effective testing methods through troubleshooting, validation, and continuous improvement.
• Lead and Collaborate on Engineering Solutions: Lead and implement innovative engineering solutions while collaborating with cross-functional teams to ensure project success under competitive timeline.
• Champion Innovation and Cost Efficiency: Collaboratively integrate advanced testing technologies, research, and adopt cost-saving solutions like Test Time Reduction (TTR) and new test platforms, driving CAPEX reduction. Continuously improve test programs and test infrastructure to enhance product quality and reliability.
• Technical Expertise and Support: Provide leadership in electrical failure analysis (EFA), exploring new test method/EFA technique to address RMAs, production, reliability, and DPPM improvement. Analyze test results and deliver reports to stakeholders with actionable insights for improvement.
• Technical Communication and Documentation: Develop and deliver clear, concise technical reports and documentation, including EFA, work instructions, test equipment guidelines, test reports, and specifications.
• NPI Support: Lead NPI projects, ensuring smooth transfer of test technology to mass production.
• Knowledge Sharing and Mentorship: Mentor junior engineers, promote best practices, and facilitate knowledge transfer through technical training.

To support and contribute to the delivery and growth of Control Risks’ Security Design Practice across Asia Pacific (APAC), The role will involve working on various security design-led projects across the region by providing support to Control Risks’ design team with the design deliverables.

Responsibilities:

• Contribute to identifying new opportunities, developing proposals and presenting to prospective clients and stakeholders
• Develop project plans, travel to client sites, offices where appropriate.
• Attend weekly meetings with the project stakeholders, be very attentive to details and minutes all actions that are related to our discipline
• Deliver security design consultancy assignments ranging from simple to complex tasks
• Drafting design stage documents such as technical specification documents, power loads calculation, tender evaluation reports, etc.
• Keep abreast with advances in security technology
• Complete assigned tasks within the given time frames
• Attend onsite inspections and testing & commissioning

• Minimum of five (5) years’ experience as a security design professional, or in a related field
• Capable of working with CAD 2D to a level that can deliver design layouts that match our internal standards
• A sound understanding of the design engineering elements
• Proven track record of successful security design consultancy projects, preferably within Asia or similar environment.
• A good understanding of all project design stages referred to as RIBA design stages, such as Conceptual Design, Developed Design, Technical Design, etc.
• Good knowledge and experience in design and implementation of integrated electronic security systems and physical security measures such as:

1. Video surveillance systems.
2. Access control systems.
3. Intruder detection systems.
4. Intercommunications systems.
5. Security fences, gates, barriers, locking systems, secure rooms.

• Working knowledge in the design of local security equipment rooms, main security equipment rooms and control room
• A good understanding on how to build a dedicated secure security network with considerations on network bandwidth and cybersecurity requirements
• Good knowledge and understanding of the well-known security management systems (i.e., Genetec, Gallagher and the likes)
• Experience working in multi-disciplinary teams
• Demonstrable experience in applying risk management methodology such as (ISO 22301, ISO31000, SOC 2, ISO 27001, etc.)

Qualifications and specialist skills

Essential

• An Engineering degree in electronics and electrical engineering / communications is preferred
• Strong communication skills – written and oral (informal and presentation to board level)
• Good skills in working with project management tools (i.e. Microsoft project or Primavera)
• Strong commercial expertise, analytical (financial management, legal and contractual skills), leadership
• Good client (internal and external) management and consulting skills
• Effective decision making and judgement
• Excellent planning and organizational skills
• Assertiveness and drive with strong influencing skills
• Strong interpersonal skills-building trust and rapport
• Excellent communication skills – written and oral (informal and presentation)
• IT literacy – MS office packages, advanced Excel

As a growing electronics company, we're in search of a candidate who can demonstrate their expertise in establishing a solid foundation for our service team, particularly in the areas of ACMV installation & service. This role also involves serving as the go-to technical resource for our customer service team, aiding them in delivering top-notch troubleshooting solutions for our customers to ensure a seamless and speedy resolution.

This individual will serve as the cornerstone of technical hands-on knowledge for PRISM+ aircon products. They will be responsible for offering technical assistance, guidance, and support to both individual consumers and businesses encountering issues with our technical, hardware, and software systems. The selected candidate will play a pivotal role within PRISM+ Malaysia and will report directly to the Aircon Operations & Technical Manager.

Responsibilities of Aircon / ACMV Technician but are not limited to:

• Installs, inspects, maintains, and repair various types and brand of all types of commercial and residential air conditioners.
• Performs regular preventive maintenance and corrective works on air conditioning systems.
• Diagnoses electrical and mechanical defects and malfunctions.
• Carries our repair works such as replacement of air con compressors, fan coil motors, etc.
• Recommends appropriate repair and improvement works to customers.
• Perform servicing of air conditioning at customers' residential and commercial premises that includes chemical washes, chemical overhauls, general maintenance services.
• Ensure all works compliance with appliance standards and Health and Safety Act.
• Daily reporting and weekly reporting to direct manager.
• Any other tasks, when required by the immediate supervisor.

• Hands-on experience in installation, maintenance (including chemical washing), troubleshooting and repairing of air conditioners.
• Must be able to handle physical work due to job nature.
• Basic command of English, Malay spoken and written.
• Responsible for providing air conditioning (air conditioning system) services, such as inspection, maintenance, installation, air conditioning failure.
• Provide monthly maintenance and operation services to customers.
• Effective handling of fault/emergency repairs and customer complaints.
• GDL driving license.
• Minimum 1 year experience is required.
• 5.5 days' work week (Monday to Friday 9am to 6:30pm / Saturday 9am to 1pm).
• Preferably with a certification BCA License (Air-Con License) - INSTALLATION OF STRUCTURAL SUPPORTS FOR AIR-CON UNITS or equivalent/Malaysian Special Skills Certification (Preferred).

Bjak is dedicated to providing access to affordable and sustainable financial services for people across ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Through our flagship platform, Bjak.com, we help millions of people find insurance policies that offer the best value and coverage tailored to their needs.

Our commitment to innovation is driven by our investments in cutting-edge technologies such as Custom API, blockchain, trading systems, and data science. This enables us to make financial services more accessible, transparent, and easy to understand—services that were once out of reach for many.

At Bjak, we excel at navigating complex regulatory landscapes and have developed some of the most innovative financial products globally. We're on a mission to transform how people in ASEAN engage with financial services.

Job Summary

We are seeking a proactive and hands-on Customer Experience & Admin Operations Manager/Team Lead to oversee and streamline our customer service and administrative functions. This role requires someone with a strong "can-do" attitude, who is not only capable of leading a team but also comfortable rolling up their sleeves to get involved in daily tasks when needed. The ideal candidate will be detail-oriented, proficient in Excel for reporting and analysis, and passionate about improving both customer experiences and operational efficiency.

Key Responsibilities:

Customer Experience Management:

• Lead and manage the customer service team to provide high-quality support and engagement.
• Develop and implement customer service strategies that drive satisfaction and loyalty.
• Actively handle customer queries and issues when needed, especially during peak times or escalations.
• Monitor and analyze customer feedback to identify areas for improvement.
• Develop and enforce service level agreements (SLAs) and key performance indicators (KPIs) for the team.
• Resolve escalated customer issues promptly and professionally.
• Train and mentor team members to deliver exceptional service.

Admin Operations Management:

• Oversee day-to-day administrative operations, including office management, record keeping, and inventory control.
• Be hands-on with administrative tasks when required, such as managing office supplies, preparing reports, or organizing company documents.
• Implement and refine administrative processes to ensure operational efficiency.
• Coordinate with cross-functional teams to manage office supplies, equipment, and contracts.
• Ensure compliance with company policies and procedures in all administrative activities.
• Prepare reports and presentations on operational metrics for management.
• Support the finance and HR departments with administrative tasks, as needed.
  

Team Leadership:

• Manage and motivate a team of customer service and administrative staff, fostering a positive and collaborative work environment.
• Set team goals, conduct performance evaluations, and provide ongoing feedback.
• Identify training needs and facilitate skill development for the team.
• Create and manage team schedules, ensuring adequate coverage for customer service and administrative tasks.
• Step in and provide direct support during peak periods or in case of staff shortages.

• Bachelor’s degree in Business Administration, Operations Management, or related field.
• Proven experience (5+ years) in customer service, administration, or operations roles, with at least 2 years in a leadership capacity.
• Strong leadership and people management skills, with a "doer" or "can-do" attitude and the ability to take a hands-on approach when necessary.
• Proficiency in Microsoft Excel for data analysis, reporting, and operational metrics.
• Excellent communication, problem-solving, and conflict-resolution abilities.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
• High level of attention to detail and organizational skills.

Preferred Quality:

• Experience in process improvement and operational efficiency initiatives.
• Familiarity with data analysis and reporting tools.
• Experience working within a startup or fast-growing company environment.

At our company, we believe in fostering an environment where you can thrive. Our benefits package includes:

• Competitive salary
• Hybrid work arrangement
• Flexible working hours
• Casual work attire
• Comprehensive medical, dental and vision benefit
• Strong learning and development plans for your career growth
• International work environment and flat organization

The Flexi Group is a collection of beautifully designed flexible workspace brands with spaces across Asia Pacific and Australia. Our brands include The Hive, Common Ground and The Cluster, each bringing our community a unique member experience. We build, nurture and expand a community of professionals, serving as a hub for connection and collaboration for businesses.

Our mission is to inspire meaningful connections by building a second home where members become friends, and ideas become reality.

We are looking for an entrepreneurial, ambitious, outgoing and personable Assistant Community Manager whose values align with our TEAM; standing for Together, Extra-mile, Accountable and Mindful. The Assistant Community Manager works closely with the Community Manager, Area Manager, Assistant Country Manager, and Country Manager (depending on the structure of your location and country) to ensure the smooth running of the day-to-day business and facilities. The core focus is to deliver and develop an unrivalled member experience by driving community events, creating partnerships and building lasting relationships with members. They are the go-to-person for sales-related activities for their space, working alongside managers to ensure financial goals and targets are met.

Goals and Objectives

• Creation of a collaborative environment amongst members through events and personal introductions. Target to achieve and maintain 100% occupancy by achieving sales goals and managing churn.
• Ensuring that the venue is fully operational and that processes are running smoothly.
• Drive growth and promotion of the Company’s service offerings.
• Maintenance of company standards and expectations.
• Management of venue KPI’s
• Oversee all daily operations of your location (front desk services, event planning, social media marketing of the space, basic finance handling, etc).
• Create and oversee a well-connected community through internal and external events, networking and a personable attitude.
• Manage finance-related tasks, such as invoices, purchases, bills, and petty cash.
• Oversee and compile all weekly and month end reports accurately and timely for submission.
• Communicate with the property landlord and collaborate with CG headquarter departments to accomplish objectives in all aspects of the business.
• Train, guide and support current and new team members.

KEY RESULT AREAS / RESPONSIBILITIES

Member Experience and Community

• Manage all venue operations and communicate with market support to ensure highest level of member satisfaction.
• Develop community initiatives designed to create connections between members, such as member introductions, events and social media engagement
• Solve member-related issues to ensure a cohesive community and manage member expectations. Meet with members to resolve issues, process member terminations and other issues of complexity.
• Proactively gather data on members’ business objectives and identify both the Company and member services that could help members achieve their objectives.
• Design and implement rules, guidelines and best practices for the community to optimize member experience.
• Recommend best practices, including but not limited to community management, sales, events, training, and member experience on a company-wide level.
• Resolve member complaints regarding other members through neutral fact investigation and process termination of membership when warranted.
• It is the responsibility of all CMs to manage their respective members payments, and to work with Accounts department to make sure all members pay in a timely manner.
• Renewals also fall under the responsibility of the CM.

Business Development, Retention and Sales

• Work with the Country Manager to ensure the business reaches 100% occupancy rate
• Identify promising deals with potential members and ensure that your team provides informative, high-quality tours to drive membership sales
• Notify, manage and work alongside internal teams to ensure a high retention rate of current members
• Develop strategies to drive sales, increase revenue and interest for your location
• Ensure that all enquiries are followed up on, and that negotiations and sales closures are taking place
• Manage and maintain relationships with vendors and landlords.
• Creative and constantly think outside the box to find solutions to meet growing sales targets

Finance and Administration

• Obtain and analyse P&L reports, and conduct variance analysis when required
• Prepare weekly reports and share with relevant stakeholders
• Prepare monthly invoices by working collaboratively with the Finance Team

Building Operations and Management

• Work closely with Community Officers, manage move-ins and move-outs; ensuring that all new members are fully prepared, and transitions run smoothly
• Manage all operations and maintenance of the space to ensure a consistently high-quality experience for members
• Ensure all building receipts and documents are up-to-date and documented, providing internal teams with weekly and monthly reports as needed
• Identify and resolve issues presented, i.e. insufficient cleaning staff, repeating IT-related failures, malfunctioning conference room equipment, etc.
• Know and be able to implement member safety plans, i.e. fire and emergency plans.

Team Management & Development

• Manage, inspire, support and guide your team to reach sales goals and execute on their objectives as an individual and a team.
• Review daily reports and work with team to finalize weekly and monthly reports that outline community and sales progress.
• Identify knowledge gaps, and train and/or arrange training with HR when necessary
• Provide learning and development opportunities and make recommendations to promote the best-performing Community Officers and/or Community Assistant Managers.
• Hold weekly team meetings to delegate, recognise achievements, encourage, and keep the team up-to-date with any process changes

Stakeholder Management

To manage the stakeholders and reconcile their respective targets, with the ultimate aim of achieving the desired yearly budgets.

To provide the set monthly and quarterly report templates in accordance to the set success factors as outlined yearly.

• Two years experience in a customer-facing position, ideally within sales and events
• Personable with strong verbal and written communication
• Exceptionally organised with the ability to multitask
• Thrives under pressure and solution-oriented
• University Degree is an advantage - Proficient in basic computer skills
• Good business acumen
• Prior experience in coworking, real estate, or startup business would be an advantage
• Fluent in English

• Competitive salary reflective of your growth
• Variety of discounts across our growing industry partners
• A comprehensive training academy to support your growth and longevity with us
• Education allowance to support external training
• A fun, dynamic working environment, working with a diverse, world-class team
• Regular team and community events based on our four event pillars; Business, Community-building, Entertainment and Wellness
• An extra day of leave to celebrate your birthday
• An annual dedicated day to volunteer at a charity of your choice
• Two days Flexcation a year, used to extend your time away by working in any of The Flexi Group locations

WE ARE AN EQUAL-OPPORTUNITY EMPLOYER

We are committed to creating an inclusive, respectful environment that embraces individuality and talents. All appointments and promotions are made on the basis of performance and ability. We are committed to the continued development of our teams' personal skills and business acumen. All team members will be treated fairly and unbiasedly and given every encouragement to reach their potential.

Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia. We are licensed in Singapore, Indonesia, Thailand, and registered in Malaysia. We are backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business financing to small and medium-sized enterprises (SMEs), which is crowdfunded by individual and institutional investors. And here at Funding Societies | Modalku we live by our core values:

• Grow Relentlessly: Striving to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, can we help each other succeed.
• Test | Measure | Act: Staying curious and reinventing ourselves, through innovation and experimentation.
• Focus on Impact: Creating impact through bias for action and tangible results.
• Serve with Obsession: Building win-win relationships for the long-term by having a customer obsession.

We are looking for a dedicated and dynamic Senior Specialist, People Advisory & Operations where you will demonstrate a strong track record in the execution of overall People Operations initiatives for employees across our offices including Malaysia and Singapore.This role will be crucial in providing expert HR advice, managing day-to-day people operations, and contributing to strategic HR projects. The ideal candidate will demonstrate strong ownership of issues, is highly meticulous in thought process and actions, and takes initiative to act with urgency to follow through and problem solve with, and for your stakeholders.

What you will do:

HR Advisory

• Being the point of contact to provide sound HR advice and support to employees on various HR matters including policies, benefits, performance, and career development.
• Address employee queries and issues promptly and effectively, ensuring a positive employee experience.
• Advise on the application of HR policies and procedures, ensuring consistent and fair treatment of employees.
• Ensure HR practices comply with local labor laws and regulations.
• Identify potential HR risks and implement strategies to mitigate them.

Operations

• Ensure HR practices comply with local labor laws and regulations
• Develop and implement efficient HR processes to enhance operational effectiveness
• Work closely with vendors to ensure accurate and timely processing of payroll and taxation, and benefit administration in remote countries. Assist in other countries when support is needed
• Ensure work permit applications, immigration matters etc, are processed in a timely manner
• Prepare employee dashboards/ reports as needed 
• HRIS employee core database management - Maintain accurate HR data in HRIS and ensure timely reporting and analytics
• Represent the company during audit/ regulatory checks
• Develop and implement efficient HR processes to enhance operational effectiveness
• Work closely with HR team to support and execute HR-related initiatives

Project Management

• HR Initiatives: Lead or support HR projects related to process improvement, automation, employee engagement and strategic initiatives.
• Change Management: Manage HR aspects of organizational changes, including communication, training, and transition support.
• Stakeholder Collaboration: Work closely with cross-functional teams to ensure successful project outcomes and alignment with business objectives.

• Fulfill any other tasks as reasonably instructed to assist in the business’s growth and progress

What we are looking for:

• Have at least 7+ years of experience in People Operations
• Experience with working in a sizeable and fast paced environment with multi-cultural workforce
• Demonstrated experience in employee lifecycle, payroll administration and/or HRIS
• Thorough and up-to-date working knowledge of local labour laws & taxation
• Highly analytical, possessing excellent written and verbal communication skills, strong organizational skills, proactive, and the ability to prioritize and complete work in a timely and accurate manner independently
• Demonstrate critical thinking skills and able to assess issues from multiple angles comprehensively to problem solve effectively
• Proficiency in Microsoft Office and Google (Gmail, Google Sheets, Google Drive etc.)

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Medical Benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too.
• Mental Health and Wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit!
• Learning & Development - We believe learning should never end and we support everyone with self-learning L&D allowances.
• Tech Support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity

Job Summary:

We are seeking a highly skilled and detail-oriented Accountant to join our finance team. The successful candidate will be responsible for preparing and examining financial records, ensuring accuracy and compliance with regulatory requirements. The ideal candidate will have excellent analytical skills, be proficient in accounting software, and possess a strong understanding of accounting principles and practices.

Key Responsibilities:

- Handle General Ledger and post the relevant entries into accounting software

- Manage month-end closing and ensure the month is closed on time

- Prepare and review financial statements, including balance sheets, income statements, and cash flow statements

- Conduct account reconciliations and resolve discrepancies

- Prepare balance sheets schedules and ensure they reconcile with the balance sheet

- Ensure compliance with accounting standards, regulatory requirements, and company policies

- Perform financial analysis and reports as required

- Develop and implement accounting processes and procedures

- Collaborate with external auditors, tax agents and corporate secretary, and internal stakeholders

- Maintain accurate and organized financial records

- Provide financial insights and support to management

- Bachelor's degree in Accounting or Professional certification (CPA, CMA, etc.)

- At least 2 years of experience in accounting

- At least 1 year of experience with financial planning and analysis

- Proficiency in accounting software (Xero) preferred

- Strong analytical, problem-solving, and communication skills

- Attention to detail and organizational skills

- Ability to meet deadlines and work under pressure

This is a fantastic opportunity for an experienced Commercial Account Development Senior Manager /Associate Director who has prior experience generating new revenue from existing clients. Taking direct accountability for at least 2 major global clients, the Account Development SM/AD combines an excellent knowledge of the FMCG industry and a deep understanding of NIQ products and services. You will be responsible for aligning key customer priorities and insights with NIQ’s capabilities, identifying and converting opportunities to deepen commercial relationships and drive additional revenue.

You will develop and maintain effective relationships with individuals and teams both internally and with the clients, to provide best-in-class NIQ/client commercial partnerships.

We are looking for someone ready to drive positive change, able to challenge wider business processes, and be fully driven by achieving success with the support of the wider industry team.

You will need to engage at all levels and work successfully across a matrixed organization structure, fully leveraging the service model.

Responsibilities

• Individual seller responsible for accelerating organic growth whilst delivering on revenue plans
• Own the commercial relationship with your clients, develop Joint Business Plans and a strong understanding of your clients’ business strategy, objectives and growth opportunities
• Devise a strategic approach with agile and flexible solutions that deliver value to our clients in a profitable way
• Deliver revenue plans by negotiating the renewal of contracts and continuous services with clients
• Identify sales opportunities for NIQ services and solutions to help the client achieve their strategic objectives
• Own and deliver on global contractual commitments with clients
• Build and maintain strong networking and C-suite engagement with key players in the clients’ business, and lead discussions with a wide range of decision influencers and budget owners
• Partner and develop effective relationships with Market Sales Leaders, Customer Success and relevant teams in the region to enable them to achieve their targets
• Represent and advocate for the NIQ brand through external events to unlock opportunities among clients